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I'll see if this person is available. Thanks, Abby. Please stay on the line. Hello?\n\nYeah. Yeah. Is it urgent? Because I'm I'm just feeding my grandson at the moment. Thank you.\n\nOkay. Bye bye.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.24,"end":2.48,"sentiment":"neutral","sentiment_score":-0.01373238768428564},{"text":"I'll see if this person is available.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":-0.0031440322345588356},{"text":"Thanks, Abby.","start":13.36,"end":14.34,"sentiment":"positive","sentiment_score":0.527079164981842},{"text":"Please stay on the line.","start":14.635,"end":15.935,"sentiment":"neutral","sentiment_score":0.2042263090610504},{"text":"Hello?","start":23.435001,"end":23.935001,"sentiment":"neutral","sentiment_score":0.05552637577056885}],"sentiment":"neutral","sentiment_score":0.08691082277927427,"num_words":23,"start":0.24,"end":23.935001},{"sentences":[{"text":"Yeah.","start":31.21,"end":31.45,"sentiment":"neutral","sentiment_score":0.13923674821853638},{"text":"Yeah.","start":31.45,"end":31.95,"sentiment":"neutral","sentiment_score":0.042249180376529694},{"text":"Is it urgent?","start":32.01,"end":32.89,"sentiment":"neutral","sentiment_score":-0.028437597056229908},{"text":"Because I'm I'm just feeding my grandson at the moment.","start":32.89,"end":35.79,"sentiment":"neutral","sentiment_score":-0.038137202896177766},{"text":"Thank you.","start":39.05,"end":39.77,"sentiment":"positive","sentiment_score":0.548764169216156}],"sentiment":"neutral","sentiment_score":0.04778408511158298,"num_words":17,"start":31.21,"end":39.77},{"sentences":[{"text":"Okay.","start":39.77,"end":40.27,"sentiment":"neutral","sentiment_score":0.2368735074996948},{"text":"Bye bye.","start":40.41,"end":41.07,"sentiment":"neutral","sentiment_score":0.19139504432678223}],"sentiment":"neutral","sentiment_score":0.20655453205108643,"num_words":3,"start":39.77,"end":41.07}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Abby from TechnoONE.\n\nChannel 1: Thanks, Abby. Please stay on the line. Hello?\n\nChannel 0: Hello, sir? Hi. Good morning. This is Abby from Techno\n\nChannel 1: Yeah. Yeah. Is it urgent? Because I'm I'm just feeding my grandson at the moment.\n\nChannel 0: one. Oh, alright. No problem. I can call you back, sir. No problem.\n\nChannel 1: Thank you. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.24,"end":2.48,"sentiment":"neutral","sentiment_score":-0.01373238768428564},{"text":"I'll see if this person is available.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":-0.0031440322345588356}],"sentiment":"neutral","sentiment_score":-0.008791155141079799,"channel":1,"num_words":15,"start":0.24,"end":4.34},{"sentences":[{"text":"Abby from TechnoONE.","start":5.8399997,"end":7.06,"sentiment":"neutral","sentiment_score":0.05696826676527659}],"sentiment":"neutral","sentiment_score":0.05696826676527659,"channel":0,"num_words":3,"start":5.8399997,"end":7.06},{"sentences":[{"text":"Thanks, Abby.","start":13.36,"end":14.34,"sentiment":"positive","sentiment_score":0.527079164981842},{"text":"Please stay on the line.","start":14.635,"end":15.935,"sentiment":"neutral","sentiment_score":0.2042263090610504},{"text":"Hello?","start":23.435001,"end":23.935001,"sentiment":"neutral","sentiment_score":0.05552637577056885}],"sentiment":"neutral","sentiment_score":0.2663520313799381,"channel":1,"num_words":8,"start":13.36,"end":23.935001},{"sentences":[{"text":"Hello, sir?","start":24.904999,"end":25.805,"sentiment":"neutral","sentiment_score":0.05827958509325981},{"text":"Hi.","start":25.945,"end":26.345001,"sentiment":"neutral","sentiment_score":0.205669105052948},{"text":"Good morning.","start":26.345001,"end":26.985,"sentiment":"positive","sentiment_score":0.3463519662618637},{"text":"This is Abby from Techno","start":26.985,"end":29.27,"sentiment":"neutral","sentiment_score":0.17725070118904113}],"sentiment":"neutral","sentiment_score":0.19011857137084007,"channel":0,"num_words":10,"start":24.904999,"end":29.27},{"sentences":[{"text":"Yeah.","start":31.21,"end":31.45,"sentiment":"neutral","sentiment_score":0.13923674821853638},{"text":"Yeah.","start":31.45,"end":31.95,"sentiment":"neutral","sentiment_score":0.042249180376529694},{"text":"Is it urgent?","start":32.01,"end":32.89,"sentiment":"neutral","sentiment_score":-0.028437597056229908},{"text":"Because I'm I'm just feeding my grandson at the moment.","start":32.89,"end":35.79,"sentiment":"neutral","sentiment_score":-0.038137202896177766}],"sentiment":"neutral","sentiment_score":-0.019013259435693423,"channel":1,"num_words":15,"start":31.21,"end":35.79},{"sentences":[{"text":"one.","start":36.21,"end":36.61,"sentiment":"neutral","sentiment_score":-7.319264113903046e-6},{"text":"Oh, alright.","start":36.61,"end":37.09,"sentiment":"neutral","sentiment_score":0.07518884539604187},{"text":"No problem.","start":37.09,"end":37.65,"sentiment":"neutral","sentiment_score":0.23787178099155426},{"text":"I can call you back, sir.","start":37.65,"end":38.690002,"sentiment":"neutral","sentiment_score":0.253289133310318},{"text":"No problem.","start":38.690002,"end":39.35,"sentiment":"positive","sentiment_score":0.3780040144920349}],"sentiment":"neutral","sentiment_score":0.22321975095054278,"channel":0,"num_words":13,"start":36.21,"end":39.35},{"sentences":[{"text":"Thank you.","start":39.05,"end":39.77,"sentiment":"positive","sentiment_score":0.548764169216156},{"text":"Okay.","start":39.77,"end":40.27,"sentiment":"neutral","sentiment_score":0.2368735074996948},{"text":"Bye bye.","start":40.41,"end":41.07,"sentiment":"neutral","sentiment_score":0.19139504432678223}],"sentiment":"positive","sentiment_score":0.34343838691711426,"channel":1,"num_words":5,"start":39.05,"end":41.07}]},"summary":{"result":"success","short":"The customer, Abby from TechnoONE, calls and tries to reach the person who is currently busy preparing for a meeting. The agent, who is likely an agent or representative, eventually gets on the line and tries to assist the customer, but ultimately agrees to call back later."},"intents":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Abby from TechnoONE.","start_word":1,"end_word":18,"intents":[{"intent":"Record calling details","confidence_score":0.000055002154}]},{"text":"I'll see if this person is available. Abby from TechnoONE. Thanks, Abby. Please stay on the line. Hello? Hello, sir? Hi. Good morning. This is Abby from Techno Yeah. Yeah. Is it urgent? Because I'm I'm just feeding my grandson at the moment. one.","start_word":8,"end_word":51,"intents":[{"intent":"Ensure presence","confidence_score":0.000058935402}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. 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