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Just bear with me for one second, Nadine. Just have a look and see what you got there so we know what on the wall, you should have a a black box or a white box? Okay. There's a on the on that little black box, can you see the service light? Is it on? One red button. One. Hang on a sec. Let me just double check your address. Hang on a sec. Okay. Your address is Unit 3156 Fursa Street. Correct? That's the Super Networks. Numera Una. And how are you today? How are you today? Oh, well, we gotta work. Alright. On the wall, you'll you'll have a black box there. It's a big one, not a small one. And on that black box, you should see three lights, power light, the broadband light, and the service light. One red light? No. No. No. No. You're looking at a router now. You got the puppy is a a router already in there. There might be a router, but you received the router. Right? Okay. So what you're what you're looking at is a a a router. Somebody left a router there. Okay? So we need to take that out. But on the wall, there should be a black box. Router two. Okay. On those on that big black box, do you see the three lights I spoke to you about? The power light, broadband light, and the service light? Is it up is it up in the wardrobe, right, in one of the wardrobes? The box? Is the box allocated in one of the wardrobes in the bedroom? Okay. Alright. So we're trying to get your Internet going. So you just received the router. Right? Now you're telling me you you're telling me you're seeing another router there with a red light. You just said you saw you saw a box with a red light? So you've already connected the the the router we sent you? Yeah. But where's the other end connected to? Yeah. Yeah. But you've you've got a a cable in the WAN port. Right? Where is the other end of that cable connected to? So it just goes into the wall. There's no box on the wall? So so there's a box on the wall, but there's no light showing. Okay. Can you just double check to make sure that that box is switched on or on the wall? Do you do you have WhatsApp? Okay. I'm gonna transfer this call to WhatsApp. That way, I can get you to send me some photos, and that way I can guide you better. Alright. Yeah. Yeah. I got it. It's 0418455492. Alright. I'm gonna text you on WhatsApp. Okay? Thank you. 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afternoon. ATEL tech support. Yep. May sorry. May may I have your full name, please?\n\nOh, okay. Got it. Got it. Got it. Just couldn't see Nadine.\n\nThat's why. Sorry. Okay. Just bear with me for one second, Nadine. Just have a look and see what you got there so we know what on the wall, you should have a a black box or a white box?\n\nOkay. There's a on the on that little black box, can you see the service light? Is it on? One red button. One.\n\nHang on a sec. Let me just double check your address. Hang on a sec. Okay. Your address is Unit 3156 Fursa Street.\n\nCorrect? That's the Super Networks. Numera Una. And how are you today? How are you today?\n\nOh, well, we gotta work. Alright. On the wall, you'll you'll have a black box there. It's a big one, not a small one. And on that black box, you should see three lights, power light, the broadband light, and the service light.\n\nOne red light? No. No. No. No.\n\nYou're looking at a router now. You got the puppy is a a router already in there. There might be a router, but you received the router. Right? Okay.\n\nSo what you're what you're looking at is a a a router. Somebody left a router there. Okay? So we need to take that out. But on the wall, there should be a black box.\n\nRouter two. Okay. On those on that big black box, do you see the three lights I spoke to you about? The power light, broadband light, and the service light? Is it up is it up in the wardrobe, right, in one of the wardrobes?\n\nThe box? Is the box allocated in one of the wardrobes in the bedroom? Okay. Alright. So we're trying to get your Internet going.\n\nSo you just received the router. Right? Now you're telling me you you're telling me you're seeing another router there with a red light. You just said you saw you saw a box with a red light? So you've already connected the the the router we sent you?\n\nYeah. But where's the other end connected to? Yeah. Yeah. But you've you've got a a cable in the WAN port.\n\nRight? Where is the other end of that cable connected to? So it just goes into the wall. There's no box on the wall? So so there's a box on the wall, but there's no light showing.\n\nOkay. Can you just double check to make sure that that box is switched on or on the wall? Do you do you have WhatsApp? Okay. I'm gonna transfer this call to WhatsApp.\n\nThat way, I can get you to send me some photos, and that way I can guide you better. Alright. Yeah. Yeah. I got it.\n\nIt's 0418455492. Alright. I'm gonna text you on WhatsApp. Okay? Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.36631250381469727},{"text":"ATEL tech support.","start":1.68,"end":2.74,"sentiment":"neutral","sentiment_score":0.20541967948277792},{"text":"Yep.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.0789983943104744},{"text":"May sorry.","start":15.825001,"end":16.705,"sentiment":"neutral","sentiment_score":-0.027142096310853958},{"text":"May may I have your full name, please?","start":16.705,"end":18.965,"sentiment":"neutral","sentiment_score":-0.04139905283227563}],"sentiment":"neutral","sentiment_score":0.06515036406926811,"num_words":16,"start":0.96,"end":18.965},{"sentences":[{"text":"Oh, okay.","start":20.865,"end":21.425,"sentiment":"neutral","sentiment_score":0.033961718901991844},{"text":"Got it.","start":21.425,"end":21.825,"sentiment":"neutral","sentiment_score":0.04339636117219925},{"text":"Got it.","start":21.825,"end":21.985,"sentiment":"neutral","sentiment_score":0.04101169854402542},{"text":"Got it.","start":21.985,"end":22.385,"sentiment":"neutral","sentiment_score":-0.004664663225412369},{"text":"Just couldn't see Nadine.","start":22.385,"end":23.665,"sentiment":"neutral","sentiment_score":-0.14205529540777206}],"sentiment":"neutral","sentiment_score":-0.028400912570456665,"num_words":12,"start":20.865,"end":23.665},{"sentences":[{"text":"That's why.","start":23.665,"end":24.225,"sentiment":"neutral","sentiment_score":-0.14587268978357315},{"text":"Sorry.","start":24.225,"end":24.725,"sentiment":"neutral","sentiment_score":-0.08374722301959991},{"text":"Okay.","start":26.36,"end":26.68,"sentiment":"neutral","sentiment_score":0.013085123151540756},{"text":"Just bear with me for one second, Nadine.","start":26.68,"end":29.58,"sentiment":"neutral","sentiment_score":0.019640391692519188},{"text":"Just have a look and see what you got there so we know what on the wall, you should have a a black box or a white box?","start":31.560001,"end":37.74,"sentiment":"neutral","sentiment_score":0.0017317301327628748}],"sentiment":"neutral","sentiment_score":-0.003919897554442287,"num_words":40,"start":23.665,"end":37.74},{"sentences":[{"text":"Okay.","start":41.065002,"end":41.385002,"sentiment":"neutral","sentiment_score":0.005987175740301609},{"text":"There's a on the on that little black box, can you see the service light?","start":41.385002,"end":45.145,"sentiment":"neutral","sentiment_score":-0.006083633409192165},{"text":"Is it on?","start":45.145,"end":46.045002,"sentiment":"neutral","sentiment_score":-0.007188849772016208},{"text":"One red 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work.","start":105.84499,"end":108.985,"sentiment":"neutral","sentiment_score":-0.19697475135326387},{"text":"Alright.","start":109.740005,"end":110.14,"sentiment":"neutral","sentiment_score":-0.0042243218049407005},{"text":"On the wall, you'll you'll have a black box there.","start":110.14,"end":112.100006,"sentiment":"neutral","sentiment_score":-0.01946666492149234},{"text":"It's a big one, not a small one.","start":112.100006,"end":114.0,"sentiment":"neutral","sentiment_score":-0.027091236785054207},{"text":"And on that black box, you should see three lights, power light, the broadband light, and the service light.","start":114.380005,"end":121.44,"sentiment":"neutral","sentiment_score":0.05298846616948906}],"sentiment":"neutral","sentiment_score":-0.009156134066193602,"num_words":43,"start":105.84499,"end":121.44},{"sentences":[{"text":"One red light?","start":131.645,"end":132.705,"sentiment":"neutral","sentiment_score":-0.02056621698041757},{"text":"No.","start":135.45,"end":135.77,"sentiment":"neutral","sentiment_score":-0.31198740005493164},{"text":"No.","start":135.77,"end":136.01,"sentiment":"negative","sentiment_score":-0.3570473790168762},{"text":"No.","start":136.01,"end":136.09,"sentiment":"negative","sentiment_score":-0.3809214234352112},{"text":"No.","start":136.09,"end":136.33,"sentiment":"negative","sentiment_score":-0.3719269931316376}],"sentiment":"neutral","sentiment_score":-0.2119402637971299,"num_words":7,"start":131.645,"end":136.33},{"sentences":[{"text":"You're looking at a router now.","start":136.33,"end":137.69,"sentiment":"neutral","sentiment_score":-0.22525511930386224},{"text":"You got the puppy is a a router already in there.","start":137.69,"end":141.45,"sentiment":"neutral","sentiment_score":-0.07569415291601961},{"text":"There might be a router, but you received the router.","start":141.45,"end":143.93,"sentiment":"neutral","sentiment_score":-0.07726942226290703},{"text":"Right?","start":143.93,"end":144.43,"sentiment":"neutral","sentiment_score":-0.05920727550983429},{"text":"Okay.","start":146.09,"end":146.41,"sentiment":"neutral","sentiment_score":-0.004348438233137131}],"sentiment":"neutral","sentiment_score":-0.10415228738867004,"num_words":29,"start":136.33,"end":146.41},{"sentences":[{"text":"So what you're what you're looking at is a a a router.","start":146.41,"end":150.055,"sentiment":"neutral","sentiment_score":-0.04770322237163782},{"text":"Somebody left a router there.","start":150.055,"end":151.33499,"sentiment":"neutral","sentiment_score":-0.1380386084318161},{"text":"Okay?","start":151.33499,"end":151.655,"sentiment":"neutral","sentiment_score":-0.08895519375801086},{"text":"So we need to take that out.","start":151.655,"end":153.275,"sentiment":"neutral","sentiment_score":-0.15103489586285182},{"text":"But on the wall, there should be a black box.","start":153.33499,"end":156.075,"sentiment":"neutral","sentiment_score":-0.02898238189518452}],"sentiment":"neutral","sentiment_score":-0.07710442841053008,"num_words":35,"start":146.41,"end":156.075},{"sentences":[{"text":"Router two.","start":160.215,"end":161.19499,"sentiment":"neutral","sentiment_score":0.03770546056330204},{"text":"Okay.","start":163.87999,"end":164.37999,"sentiment":"neutral","sentiment_score":0.06431370973587036},{"text":"On those on that big black box, do you see the three lights I spoke to you about?","start":164.43999,"end":168.84,"sentiment":"neutral","sentiment_score":0.01843470541967286},{"text":"The power light, broadband light, and the service light?","start":168.84,"end":171.81999,"sentiment":"neutral","sentiment_score":0.020044736771119967},{"text":"Is it up is it up in the wardrobe, right, in one of the 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you?","start":222.54,"end":226.08,"sentiment":"neutral","sentiment_score":0.024039681154218586}],"sentiment":"neutral","sentiment_score":-0.11555404479925831,"num_words":48,"start":195.85,"end":226.08},{"sentences":[{"text":"Yeah.","start":231.115,"end":231.355,"sentiment":"neutral","sentiment_score":0.028536301106214523},{"text":"But where's the other end connected to?","start":231.355,"end":233.535,"sentiment":"neutral","sentiment_score":-0.0005879546515643597},{"text":"Yeah.","start":238.155,"end":238.395,"sentiment":"neutral","sentiment_score":0.026043564081192017},{"text":"Yeah.","start":238.395,"end":238.555,"sentiment":"neutral","sentiment_score":0.024379733949899673},{"text":"But you've you've got a a cable in the WAN 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showing.","start":277.69,"end":280.83002,"sentiment":"neutral","sentiment_score":-0.1894049014036472}],"sentiment":"neutral","sentiment_score":-0.09728266115023478,"num_words":37,"start":241.915,"end":280.83002},{"sentences":[{"text":"Okay.","start":282.615,"end":282.855,"sentiment":"neutral","sentiment_score":-0.04785811901092529},{"text":"Can you just double check to make sure that that box is switched on or on the wall?","start":282.855,"end":289.435,"sentiment":"neutral","sentiment_score":-0.00945378891709778},{"text":"Do you do you have WhatsApp?","start":295.84,"end":297.22,"sentiment":"neutral","sentiment_score":0.0037561720237135887},{"text":"Okay.","start":299.19998,"end":299.52,"sentiment":"neutral","sentiment_score":0.09824297577142715},{"text":"I'm gonna transfer this call to 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0418455492.","start":312.135,"end":315.275,"sentiment":"neutral","sentiment_score":0.05943603813648224},{"text":"Alright.","start":316.375,"end":316.875,"sentiment":"neutral","sentiment_score":0.2063222229480743},{"text":"I'm gonna text you on WhatsApp.","start":316.935,"end":318.375,"sentiment":"neutral","sentiment_score":0.20814074824253717},{"text":"Okay?","start":318.375,"end":318.875,"sentiment":"neutral","sentiment_score":0.19276884198188785},{"text":"Thank you.","start":319.655,"end":320.29498,"sentiment":"positive","sentiment_score":0.7682602107524872}],"sentiment":"neutral","sentiment_score":0.27527733768026036,"num_words":12,"start":312.135,"end":320.29498},{"sentences":[{"text":"Bye.","start":320.29498,"end":320.79498,"sentiment":"positive","sentiment_score":0.45503294467926025}],"sentiment":"positive","sentiment_score":0.45503294467926025,"num_words":1,"start":320.29498,"end":320.79498}]}}]},{"alternatives":[{"transcript":"Hello there. This is Nadine. I just had received my modem for Airtel. I just signed up last week. I would need help to get it sorted out and connect. Bernadine Bayangos. Yes. That's okay. Yep. A black one. There's just one red button. Oh, not button. One red line that's turned on. 1 three. Yep. Yep. Yes. That's right. Mhmm. Sorry? Good. Thank you. I just got off from work. I've received this one yesterday, and I wouldn't be able to connect it. So it's just like yeah. Yes. Yes. Mhmm. Okay. Because it looks like a weird looking black box without any just one red light in it. It's the dual band Wi Fi six router. Oh, sorry. Which one? Yeah. Yeah. Black box. Yes. The one that you connect the yellow, like, kilo on. Yes. Yes. We do have it. Okay. No. Actually, sorry. What was that? What do you mean? Sorry. I'm so confused right now. Because yes. Yes. The modem or whatever you call it. Another router. Yeah. Just one one red light when I turned it on, and there's these bunch of wires that I need to connect plugged in red light. But yeah. Yes. I've connected it to the w a n one. What other one? There's just one that they sent. Yes. Yes. There is what do you call it? Is this a red gold one that looks like a USB port or something? Sorry. I'm not really techie, but it is in it is on the wall. No. There's oh, yeah. It's in it's on the wall, but there's no, like, lights or whatever it is. It's just no. No. Okay. Hold on a sec. Yes. I do. Okay. Okay. Okay. Do you have you have my phone number. Right? It's just the same thing. Yes. That's right. Sure. Thank you. 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This is Nadine. I just had received my modem for Airtel. I just signed up last week. I would need help to get it sorted out and connect.\n\nBernadine Bayangos. Yes. That's okay. Yep. A black one.\n\nThere's just one red button. Oh, not button. One red line that's turned on. 1 three. Yep.\n\nYep. Yes. That's right. Mhmm. Sorry?\n\nGood. Thank you. I just got off from work. I've received this one yesterday, and I wouldn't be able to connect it. So it's just like yeah.\n\nYes. Yes. Mhmm. Okay. Because it looks like a weird looking black box without any just one red light in it.\n\nIt's the dual band Wi Fi six router. Oh, sorry. Which one? Yeah. Yeah.\n\nBlack box. Yes. The one that you connect the yellow, like, kilo on. Yes. Yes.\n\nWe do have it. Okay. No. Actually, sorry. What was that?\n\nWhat do you mean? Sorry. I'm so confused right now. Because yes. Yes.\n\nThe modem or whatever you call it. Another router. Yeah. Just one one red light when I turned it on, and there's these bunch of wires that I need to connect plugged in red light. But yeah.\n\nYes. I've connected it to the w a n one. What other one? There's just one that they sent. Yes.\n\nYes. There is what do you call it? Is this a red gold one that looks like a USB port or something? Sorry. I'm not really techie, but it is in it is on the wall.\n\nNo. There's oh, yeah. It's in it's on the wall, but there's no, like, lights or whatever it is. It's just no. No.\n\nOkay. Hold on a sec. Yes. I do. Okay.\n\nOkay. Okay. Do you have you have my phone number. Right? It's just the same thing.\n\nYes. That's right. Sure. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello there.","start":3.6799998,"end":4.5,"sentiment":"neutral","sentiment_score":0.13105926662683487},{"text":"This is Nadine.","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.13242243230342865},{"text":"I just had received my modem for Airtel.","start":5.52,"end":8.5,"sentiment":"neutral","sentiment_score":0.10829574428498745},{"text":"I just signed up last week.","start":8.639999,"end":10.34,"sentiment":"neutral","sentiment_score":0.1196561964849631},{"text":"I would need help to get it sorted out and connect.","start":11.28,"end":16.735,"sentiment":"neutral","sentiment_score":-0.02225549603727731}],"sentiment":"neutral","sentiment_score":0.06662928356478612,"num_words":30,"start":3.6799998,"end":16.735},{"sentences":[{"text":"Bernadine 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yeah.","start":106.104996,"end":107.405,"sentiment":"neutral","sentiment_score":-0.1962393969297409}],"sentiment":"neutral","sentiment_score":-0.14443772617313597,"num_words":27,"start":99.865,"end":107.405},{"sentences":[{"text":"Yes.","start":112.979996,"end":113.46,"sentiment":"neutral","sentiment_score":-0.00622478686273098},{"text":"Yes.","start":113.46,"end":113.96,"sentiment":"neutral","sentiment_score":-0.013776969164609907},{"text":"Mhmm.","start":115.54,"end":116.04,"sentiment":"neutral","sentiment_score":-0.0234553012996912},{"text":"Okay.","start":122.74,"end":123.24,"sentiment":"neutral","sentiment_score":0.04969256743788719},{"text":"Because it looks like a weird looking black box without any just one red light in it.","start":123.46,"end":130.445,"sentiment":"neutral","sentiment_score":-0.21584301967831218}],"sentiment":"neutral","sentiment_score":-0.174433134496212,"num_words":21,"start":112.979996,"end":130.445},{"sentences":[{"text":"It's the dual band Wi Fi six router.","start":130.825,"end":133.485,"sentiment":"neutral","sentiment_score":-0.03808993939310312},{"text":"Oh, sorry.","start":138.33,"end":139.45001,"sentiment":"neutral","sentiment_score":-0.12274185568094254},{"text":"Which one?","start":139.45001,"end":140.19,"sentiment":"neutral","sentiment_score":-0.06595128402113914},{"text":"Yeah.","start":144.81001,"end":145.21,"sentiment":"neutral","sentiment_score":-0.017916830256581306},{"text":"Yeah.","start":145.21,"end":145.71,"sentiment":"neutral","sentiment_score":-0.004154037684202194}],"sentiment":"neutral","sentiment_score":-0.050298333034983704,"num_words":14,"start":130.825,"end":145.71},{"sentences":[{"text":"Black box.","start":156.89499,"end":157.715,"sentiment":"neutral","sentiment_score":-0.010364187881350517},{"text":"Yes.","start":157.775,"end":158.25499,"sentiment":"neutral","sentiment_score":0.05389406904578209},{"text":"The one that you connect the yellow, like, kilo on.","start":158.25499,"end":162.355,"sentiment":"neutral","sentiment_score":0.05000652130693197},{"text":"Yes.","start":162.415,"end":162.915,"sentiment":"neutral","sentiment_score":0.05038896203041077},{"text":"Yes.","start":163.65,"end":163.89,"sentiment":"neutral","sentiment_score":0.05409736931324005}],"sentiment":"neutral","sentiment_score":0.042514482513070107,"num_words":15,"start":156.89499,"end":163.89},{"sentences":[{"text":"We do have it.","start":163.89,"end":165.19,"sentiment":"neutral","sentiment_score":0.05142689496278763},{"text":"Okay.","start":172.77,"end":173.27,"sentiment":"neutral","sentiment_score":-0.01693432405591011},{"text":"No.","start":173.65,"end":174.15,"sentiment":"neutral","sentiment_score":-0.11109636723995207},{"text":"Actually, sorry.","start":174.29,"end":179.985,"sentiment":"neutral","sentiment_score":-0.09407280385494232},{"text":"What was that?","start":179.985,"end":180.885,"sentiment":"neutral","sentiment_score":-0.13028659423192343}],"sentiment":"neutral","sentiment_score":-0.045575318350033325,"num_words":11,"start":163.89,"end":180.885},{"sentences":[{"text":"What do you mean?","start":187.825,"end":188.805,"sentiment":"neutral","sentiment_score":-0.15542543679475784},{"text":"Sorry.","start":189.025,"end":189.345,"sentiment":"negative","sentiment_score":-0.3567984104156494},{"text":"I'm so confused right now.","start":189.345,"end":191.045,"sentiment":"negative","sentiment_score":-0.5543021082878112},{"text":"Because yes.","start":191.16,"end":198.6,"sentiment":"neutral","sentiment_score":-0.08123709633946419},{"text":"Yes.","start":198.6,"end":199.1,"sentiment":"neutral","sentiment_score":0.04392006993293762}],"sentiment":"neutral","sentiment_score":-0.29758190936767137,"num_words":13,"start":187.825,"end":199.1},{"sentences":[{"text":"The modem or whatever you call it.","start":199.40001,"end":201.26001,"sentiment":"neutral","sentiment_score":-0.1684525635625635},{"text":"Another router.","start":205.90501,"end":206.725,"sentiment":"neutral","sentiment_score":-0.16444511711597443},{"text":"Yeah.","start":211.26501,"end":211.66501,"sentiment":"neutral","sentiment_score":-0.10921942442655563},{"text":"Just one one red light when I turned it on, and there's these bunch of wires that I need to connect plugged in red light.","start":211.66501,"end":220.17,"sentiment":"neutral","sentiment_score":-0.2215995842218399},{"text":"But yeah.","start":221.13,"end":222.03,"sentiment":"neutral","sentiment_score":-0.030851658433675766}],"sentiment":"neutral","sentiment_score":-0.19510731151377833,"num_words":37,"start":199.40001,"end":222.03},{"sentences":[{"text":"Yes.","start":227.37,"end":227.69,"sentiment":"neutral","sentiment_score":0.09073767066001892},{"text":"I've connected it to the w a n one.","start":227.69,"end":230.75,"sentiment":"neutral","sentiment_score":0.08933206150929134},{"text":"What other one?","start":234.825,"end":235.545,"sentiment":"neutral","sentiment_score":-0.01328954752534628},{"text":"There's just one that they sent.","start":235.545,"end":237.405,"sentiment":"neutral","sentiment_score":-0.0030499460796515145},{"text":"Yes.","start":242.585,"end":243.065,"sentiment":"neutral","sentiment_score":0.03169026970863342}],"sentiment":"neutral","sentiment_score":0.04341240874491632,"num_words":20,"start":227.37,"end":243.065},{"sentences":[{"text":"Yes.","start":243.065,"end":243.565,"sentiment":"neutral","sentiment_score":0.018413089215755463},{"text":"There is what do you call it?","start":247.625,"end":250.36,"sentiment":"neutral","sentiment_score":0.0001852048028792654},{"text":"Is this a red gold one that looks like a USB port or something?","start":250.36,"end":255.26,"sentiment":"neutral","sentiment_score":0.004541522690228054},{"text":"Sorry.","start":256.44,"end":256.84,"sentiment":"neutral","sentiment_score":-0.1165810003876686},{"text":"I'm not really techie, but it is in it is on the wall.","start":256.84,"end":267.095,"sentiment":"neutral","sentiment_score":-0.13162095386248368}],"sentiment":"neutral","sentiment_score":-0.04845451555835704,"num_words":36,"start":243.065,"end":267.095},{"sentences":[{"text":"No.","start":267.095,"end":267.595,"sentiment":"neutral","sentiment_score":-0.1603916585445404},{"text":"There's oh, yeah.","start":267.89502,"end":270.295,"sentiment":"neutral","sentiment_score":-0.13792903969685236},{"text":"It's in it's on the wall, but there's no, like, lights or whatever it is.","start":270.295,"end":276.44998,"sentiment":"neutral","sentiment_score":-0.20595765461524326},{"text":"It's just no.","start":278.43,"end":281.55,"sentiment":"neutral","sentiment_score":-0.1637780318657557},{"text":"No.","start":281.55,"end":282.05,"sentiment":"neutral","sentiment_score":-0.15850158035755155}],"sentiment":"neutral","sentiment_score":-0.1875382292529811,"num_words":23,"start":267.095,"end":282.05},{"sentences":[{"text":"Okay.","start":288.19,"end":288.69,"sentiment":"neutral","sentiment_score":-0.005834084004163742},{"text":"Hold on a sec.","start":293.975,"end":295.115,"sentiment":"neutral","sentiment_score":-0.004001157823950052},{"text":"Yes.","start":297.97498,"end":298.455,"sentiment":"neutral","sentiment_score":0.07609798014163971},{"text":"I do.","start":298.455,"end":299.115,"sentiment":"neutral","sentiment_score":0.09133001044392586},{"text":"Okay.","start":302.215,"end":302.715,"sentiment":"neutral","sentiment_score":0.16788232326507568}],"sentiment":"neutral","sentiment_score":0.04497795655495591,"num_words":9,"start":288.19,"end":302.715},{"sentences":[{"text":"Okay.","start":305.87,"end":306.37,"sentiment":"neutral","sentiment_score":0.2897125780582428},{"text":"Okay.","start":307.23,"end":307.73,"sentiment":"neutral","sentiment_score":0.1384526491165161},{"text":"Do you have you have my phone number.","start":308.11002,"end":309.71,"sentiment":"neutral","sentiment_score":0.07085114531219006},{"text":"Right?","start":309.71,"end":309.99893,"sentiment":"neutral","sentiment_score":0.06743687391281128},{"text":"It's just the same thing.","start":310.95892,"end":312.17892,"sentiment":"neutral","sentiment_score":0.06956911832094193}],"sentiment":"neutral","sentiment_score":0.08814105344936252,"num_words":16,"start":305.87,"end":312.17892},{"sentences":[{"text":"Yes.","start":315.11893,"end":315.43893,"sentiment":"neutral","sentiment_score":0.15093831717967987},{"text":"That's right.","start":315.43893,"end":316.25894,"sentiment":"neutral","sentiment_score":0.22525376081466675},{"text":"Sure.","start":318.79892,"end":319.27893,"sentiment":"positive","sentiment_score":0.5714333057403564},{"text":"Thank you.","start":319.27893,"end":320.01892,"sentiment":"positive","sentiment_score":0.8176635801792145},{"text":"Bye bye.","start":320.71893,"end":321.45892,"sentiment":"neutral","sentiment_score":0.06813124567270279}],"sentiment":"positive","sentiment_score":0.36805859953165054,"num_words":8,"start":315.11893,"end":321.45892}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. ATEL tech support.\n\nChannel 1: Hello there. This is Nadine. I just had received my modem for Airtel. I just signed up last week.\n\nChannel 0: Yep.\n\nChannel 1: I would need help to get it sorted out and\n\nChannel 0: May\n\nChannel 1: connect.\n\nChannel 0: sorry. May may I have your full name, please?\n\nChannel 1: Bernadine Bayangos.\n\nChannel 0: Oh, okay. Got it. Got it. Got it. Just couldn't see Nadine.\n\nThat's why. Sorry.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Just bear with me for one second, Nadine.\n\nChannel 1: That's okay.\n\nChannel 0: Just have a look and see what you got there so we know\n\nChannel 1: Yep.\n\nChannel 0: what on the wall, you should have a a black box or a white box?\n\nChannel 1: A black one.\n\nChannel 0: Okay. There's a on the on that little black box, can you see the service light? Is it on?\n\nChannel 1: There's just one red button. Oh,\n\nChannel 0: One red\n\nChannel 1: not\n\nChannel 0: button.\n\nChannel 1: button. One red line that's turned on. 1\n\nChannel 0: One.\n\nChannel 1: three.\n\nChannel 0: Hang on a sec.\n\nChannel 1: Yep.\n\nChannel 0: Let me just double check your address. Hang on a sec.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Your address is Unit 3156 Fursa Street. Correct?\n\nChannel 1: Yes. That's right.\n\nChannel 0: That's the Super Networks.\n\nChannel 1: Mhmm.\n\nChannel 0: Numera Una. And how are you today?\n\nChannel 1: Sorry?\n\nChannel 0: How are you today?\n\nChannel 1: Good. Thank you. I just got off from work. I've received this one yesterday, and I wouldn't be able to connect it.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: well,\n\nChannel 1: it's just like yeah.\n\nChannel 0: we gotta work. Alright. On the wall, you'll you'll have a black box there. It's a big one,\n\nChannel 1: Yes.\n\nChannel 0: not a small\n\nChannel 1: Yes.\n\nChannel 0: one. And on that black box,\n\nChannel 1: Mhmm.\n\nChannel 0: you should see three lights, power light, the broadband light, and the service light.\n\nChannel 1: Okay. Because it looks like a weird looking black box without any just one red light in it. It's the dual\n\nChannel 0: One\n\nChannel 1: band\n\nChannel 0: red\n\nChannel 1: Wi\n\nChannel 0: light?\n\nChannel 1: Fi six router.\n\nChannel 0: No. No. No. No. You're looking at a router now.\n\nYou got\n\nChannel 1: Oh,\n\nChannel 0: the\n\nChannel 1: sorry.\n\nChannel 0: puppy is\n\nChannel 1: Which one?\n\nChannel 0: a a router already in there. There might be a router, but you received the router. Right?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. So what you're what you're looking at is a a a router. Somebody left a router there. Okay? So we need to take that out.\n\nBut on the wall, there should be a black box.\n\nChannel 1: Black box. Yes. The one that you connect the\n\nChannel 0: Router\n\nChannel 1: yellow,\n\nChannel 0: two.\n\nChannel 1: like, kilo on. Yes. Yes.\n\nChannel 0: Okay.\n\nChannel 1: We do\n\nChannel 0: On\n\nChannel 1: have\n\nChannel 0: those\n\nChannel 1: it.\n\nChannel 0: on that big black box, do you see the three lights I spoke to you about? The power light, broadband light, and the service light?\n\nChannel 1: Okay. No. Actually,\n\nChannel 0: Is it up is it up in the wardrobe, right, in one of the wardrobes? The box?\n\nChannel 1: sorry. What was that?\n\nChannel 0: Is the box allocated in one of the wardrobes in the bedroom?\n\nChannel 1: What do you mean? Sorry. I'm so confused right now. Because\n\nChannel 0: Okay. Alright. So we're trying to get your Internet going. So you just received the router. Right?\n\nChannel 1: yes. Yes. The modem\n\nChannel 0: Now you're\n\nChannel 1: or whatever\n\nChannel 0: telling me\n\nChannel 1: you call\n\nChannel 0: you\n\nChannel 1: it.\n\nChannel 0: you're telling me you're seeing another router there with a red light.\n\nChannel 1: Another router.\n\nChannel 0: You just said you saw you saw a box with a red light?\n\nChannel 1: Yeah. Just one one red light when I turned it on, and there's these bunch of wires that I need to connect plugged in red light. But yeah.\n\nChannel 0: So you've already connected the the the router we sent you?\n\nChannel 1: Yes. I've connected it to the w a n one.\n\nChannel 0: Yeah. But where's the other end connected to?\n\nChannel 1: What other one? There's just one that they sent.\n\nChannel 0: Yeah. Yeah. But you've you've got a a cable in the WAN port. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Where is the other end of that cable connected to?\n\nChannel 1: There is what do you call it? Is this a red gold one that looks like a USB port or something? Sorry. I'm not really techie, but it is in it is on\n\nChannel 0: So it just\n\nChannel 1: the\n\nChannel 0: goes into the wall. There's no box on the wall?\n\nChannel 1: wall. No. There's oh, yeah. It's in it's on the wall, but there's no, like, lights or whatever it is.\n\nChannel 0: So so there's a\n\nChannel 1: It's\n\nChannel 0: box\n\nChannel 1: just\n\nChannel 0: on the wall, but there's no light showing.\n\nChannel 1: no. No.\n\nChannel 0: Okay. Can you just double check to make sure that that box is switched on\n\nChannel 1: Okay.\n\nChannel 0: or on the wall?\n\nChannel 1: Hold on a sec.\n\nChannel 0: Do you do you have WhatsApp?\n\nChannel 1: Yes. I do.\n\nChannel 0: Okay. I'm gonna transfer this call to WhatsApp.\n\nChannel 1: Okay.\n\nChannel 0: That way, I can get you to send me some photos, and that way\n\nChannel 1: Okay.\n\nChannel 0: I can guide you better.\n\nChannel 1: Okay. Do you have\n\nChannel 0: Alright.\n\nChannel 1: you have my phone number. Right?\n\nChannel 0: Yeah. Yeah. I got it.\n\nChannel 1: It's just the same thing.\n\nChannel 0: It's 0418455492.\n\nChannel 1: Yes. That's right.\n\nChannel 0: Alright. I'm gonna text you on WhatsApp. Okay?\n\nChannel 1: Sure. Thank you.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.36631250381469727},{"text":"ATEL tech support.","start":1.68,"end":2.74,"sentiment":"neutral","sentiment_score":0.20541967948277792}],"sentiment":"neutral","sentiment_score":0.26977680921554564,"channel":0,"num_words":5,"start":0.96,"end":2.74},{"sentences":[{"text":"Hello there.","start":3.6799998,"end":4.5,"sentiment":"neutral","sentiment_score":0.13105926662683487},{"text":"This is Nadine.","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.13242243230342865},{"text":"I just had received my modem for Airtel.","start":5.52,"end":8.5,"sentiment":"neutral","sentiment_score":0.10829574428498745},{"text":"I just signed up last week.","start":8.639999,"end":10.34,"sentiment":"neutral","sentiment_score":0.1196561964849631}],"sentiment":"neutral","sentiment_score":0.11808889280808599,"channel":1,"num_words":19,"start":3.6799998,"end":10.34},{"sentences":[{"text":"Yep.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.0789983943104744}],"sentiment":"neutral","sentiment_score":0.0789983943104744,"channel":0,"num_words":1,"start":10.559999,"end":11.059999},{"sentences":[{"text":"I would need help to get it sorted out and","start":11.28,"end":15.135,"sentiment":"neutral","sentiment_score":-0.023404217138886452}],"sentiment":"neutral","sentiment_score":-0.023404217138886452,"channel":1,"num_words":10,"start":11.28,"end":15.135},{"sentences":[{"text":"May","start":15.825001,"end":16.145,"sentiment":"neutral","sentiment_score":0.029371358454227448}],"sentiment":"neutral","sentiment_score":0.029371358454227448,"channel":0,"num_words":1,"start":15.825001,"end":16.145},{"sentences":[{"text":"connect.","start":16.235,"end":16.735,"sentiment":"neutral","sentiment_score":-0.010768285021185877}],"sentiment":"neutral","sentiment_score":-0.010768285021185877,"channel":1,"num_words":1,"start":16.235,"end":16.735},{"sentences":[{"text":"sorry.","start":16.385,"end":16.705,"sentiment":"neutral","sentiment_score":-0.08365555107593536},{"text":"May may I have your full name, please?","start":16.705,"end":18.965,"sentiment":"neutral","sentiment_score":-0.04139905283227563}],"sentiment":"neutral","sentiment_score":-0.04609421930379338,"channel":0,"num_words":9,"start":16.385,"end":18.965},{"sentences":[{"text":"Bernadine Bayangos.","start":19.275,"end":20.415,"sentiment":"neutral","sentiment_score":0.00030795938801020384}],"sentiment":"neutral","sentiment_score":0.00030795938801020384,"channel":1,"num_words":2,"start":19.275,"end":20.415},{"sentences":[{"text":"Oh, okay.","start":20.865,"end":21.425,"sentiment":"neutral","sentiment_score":0.033961718901991844},{"text":"Got it.","start":21.425,"end":21.825,"sentiment":"neutral","sentiment_score":0.04339636117219925},{"text":"Got it.","start":21.825,"end":21.985,"sentiment":"neutral","sentiment_score":0.04101169854402542},{"text":"Got it.","start":21.985,"end":22.385,"sentiment":"neutral","sentiment_score":-0.004664663225412369},{"text":"Just couldn't see Nadine.","start":22.385,"end":23.665,"sentiment":"neutral","sentiment_score":-0.14205529540777206}],"sentiment":"neutral","sentiment_score":-0.028400912570456665,"channel":0,"num_words":12,"start":20.865,"end":23.665},{"sentences":[{"text":"That's why.","start":23.665,"end":24.225,"sentiment":"neutral","sentiment_score":-0.14587268978357315},{"text":"Sorry.","start":24.225,"end":24.725,"sentiment":"neutral","sentiment_score":-0.08374722301959991}],"sentiment":"neutral","sentiment_score":-0.12516420086224875,"channel":0,"num_words":3,"start":23.665,"end":24.725},{"sentences":[{"text":"Yes.","start":24.715,"end":25.215,"sentiment":"neutral","sentiment_score":0.00480683334171772}],"sentiment":"neutral","sentiment_score":0.00480683334171772,"channel":1,"num_words":1,"start":24.715,"end":25.215},{"sentences":[{"text":"Okay.","start":26.36,"end":26.68,"sentiment":"neutral","sentiment_score":0.013085123151540756},{"text":"Just bear with me for one second, Nadine.","start":26.68,"end":29.58,"sentiment":"neutral","sentiment_score":0.019640391692519188}],"sentiment":"neutral","sentiment_score":0.018912028521299362,"channel":0,"num_words":9,"start":26.36,"end":29.58},{"sentences":[{"text":"That's okay.","start":30.12,"end":30.86,"sentiment":"neutral","sentiment_score":0.10882893204689026}],"sentiment":"neutral","sentiment_score":0.10882893204689026,"channel":1,"num_words":2,"start":30.12,"end":30.86},{"sentences":[{"text":"Just have a look and see what you got there so we know","start":31.560001,"end":34.04,"sentiment":"neutral","sentiment_score":0.02128627781684582}],"sentiment":"neutral","sentiment_score":0.02128627781684582,"channel":0,"num_words":13,"start":31.560001,"end":34.04},{"sentences":[{"text":"Yep.","start":34.04,"end":34.54,"sentiment":"neutral","sentiment_score":-0.0031817774288356304}],"sentiment":"neutral","sentiment_score":-0.0031817774288356304,"channel":1,"num_words":1,"start":34.04,"end":34.54},{"sentences":[{"text":"what on the wall, you should have a a black box or a white box?","start":34.04,"end":37.74,"sentiment":"neutral","sentiment_score":-0.015215544526775678}],"sentiment":"neutral","sentiment_score":-0.015215544526775678,"channel":0,"num_words":15,"start":34.04,"end":37.74},{"sentences":[{"text":"A black 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The agent, Nadine, asks for her name and address and guides her through the process of connecting the modem to the wall. The agent also asks if the customer has WhatsApp and offers to send photos for further guidance."},"intents":{"segments":[{"text":"I just had received my modem for Airtel. I just signed up last week.","start_word":10,"end_word":23,"intents":[{"intent":"Discuss modem issue","confidence_score":0.0008277983}]},{"text":"I just had received my modem for Airtel. I just signed up last week. Yep.","start_word":10,"end_word":24,"intents":[{"intent":"Troubleshoot modem issue","confidence_score":0.0007256254}]},{"text":"May may I have your full name, please?","start_word":38,"end_word":45,"intents":[{"intent":"Provide full name","confidence_score":0.22137204}]},{"text":"There's a on the on that little black box, can you see the service light? 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That's okay. Just have a look and see what you got there so we know what Yep. on the wall, you should have a a black box or a white box? A black one. Okay. There's a on the on that little black box, can you see the service light? Is it on? There's just one red button. Oh, One red not button. button. One red line that's turned on. 1 One. three. Hang on a sec. Yep. Let me just double check your address. Hang on a sec. Yep. Okay. Your address is Unit 3156 Fursa Street. Correct? Yes. That's right. That's the Super Networks. Mhmm. Numera Una. And how are you today? Sorry? How are you today? Good. Thank you. I just got off from work. I've received this one yesterday, and I wouldn't be able to connect it. Oh, So well, it's just like yeah. we gotta work. Alright. On the wall, you'll you'll have a black box there. It's a big one, Yes. not a small Yes. one. And on that black box, Mhmm. you should see three lights, power light, the broadband light, and the service light. Okay. Because it looks like a weird looking black box without any just one red light in it. It's the dual One band red Wi light? Fi six router. No.","start_word":2,"end_word":294,"sentiment":"neutral","sentiment_score":-0.015050783638966368},{"text":"No. No. No.","start_word":295,"end_word":297,"sentiment":"negative","sentiment_score":-0.36996525526046753},{"text":"You're looking at a router now. You got Oh, the puppy sorry. is Which one? a a router already in there. There might be a router, but you received the router. Right? Yeah. Yeah. Okay. So what you're what you're looking at is a a a router. Somebody left a router there. Okay? So we need to take that out. But on the wall, there should be a black box. Black box. Yes. The one that you connect the Router yellow, two. like, kilo on. Yes. Yes. Okay. We do On have those it. on that big black box, do you see the three lights I spoke to you about? The power light, broadband light, and the service light? Okay. No. Actually, Is it up is it up in the wardrobe, right, in one of the wardrobes? The box? sorry. What was that? Is the box allocated in one of the wardrobes in the bedroom? What do you mean?","start_word":298,"end_word":456,"sentiment":"neutral","sentiment_score":-0.05500925332307816},{"text":"Sorry. I'm so confused right now.","start_word":457,"end_word":462,"sentiment":"negative","sentiment_score":-0.4986156523227692},{"text":"Because Okay. Alright. So we're trying to get your Internet going. So you just received the router. Right? yes. Yes. The modem Now you're or whatever telling me you call you it. you're telling me you're seeing another router there with a red light. Another router. You just said you saw you saw a box with a red light? Yeah. Just one one red light when I turned it on, and there's these bunch of wires that I need to connect plugged in red light. But yeah. So you've already connected the the the router we sent you? Yes. I've connected it to the w a n one. Yeah. But where's the other end connected to? What other one? There's just one that they sent. Yeah. Yeah. But you've you've got a a cable in the WAN port. Right? Yes. Yes. Where is the other end of that cable connected to? There is what do you call it? Is this a red gold one that looks like a USB port or something? Sorry. I'm not really techie, but it is in it is on So it just the goes into the wall. There's no box on the wall? wall. No. There's oh, yeah. It's in it's on the wall, but there's no, like, lights or whatever it is. So so there's a It's box just on the wall, but there's no light showing. no. No. Okay. Can you just double check to make sure that that box is switched on Okay. or on the wall? Hold on a sec. Do you do you have WhatsApp? Yes. I do. Okay. I'm gonna transfer this call to WhatsApp. Okay. That way, I can get you to send me some photos, and that way Okay.","start_word":463,"end_word":754,"sentiment":"neutral","sentiment_score":-0.05948484842091391},{"text":"I can guide you better.","start_word":755,"end_word":759,"sentiment":"positive","sentiment_score":0.3359415531158447},{"text":"Okay. Do you have Alright. you have my phone number. Right? Yeah. Yeah. I got it. It's just the same thing. It's 0418455492. Yes. That's right. Alright. I'm gonna text you on WhatsApp. Okay?","start_word":760,"end_word":793,"sentiment":"neutral","sentiment_score":0.12425471053403966},{"text":"Sure. Thank you. Thank you. Bye.","start_word":794,"end_word":799,"sentiment":"positive","sentiment_score":0.6559321284294128},{"text":"Bye bye.","start_word":800,"end_word":801,"sentiment":"neutral","sentiment_score":0.23622146248817444}],"average":{"sentiment":"neutral","sentiment_score":-0.026067233085632323}}}}