{"metadata":{"transaction_key":"deprecated","request_id":"01a0891b-ee02-7d40-a00f-6e734ed32a89","sha256":"10556a7f4b28057d4d83e626e0c0aa07fbf0e130378663673b7ced33d6cbecdf","created":"2026-09-10T02:18:25.736Z","duration":59.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":66,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":74},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Wally Messer.","confidence":0.94970703,"words":[{"word":"i'm","start":6.8799996,"end":7.12,"confidence":0.82470703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04394052550196648},{"word":"looking","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.05167700350284576},{"word":"for","start":7.44,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04777168482542038},{"word":"wally","start":7.9199996,"end":8.42,"confidence":0.94970703,"punctuated_word":"Wally","sentiment":"neutral","sentiment_score":0.13112245500087738},{"word":"messer","start":8.72,"end":9.22,"confidence":0.741862,"punctuated_word":"Messer.","sentiment":"neutral","sentiment_score":0.12400379031896593}],"paragraphs":{"transcript":"\nI'm looking for Wally Messer.","paragraphs":[{"sentences":[{"text":"I'm looking for Wally Messer.","start":6.8799996,"end":9.22,"sentiment":"neutral","sentiment_score":0.07970309183001519}],"sentiment":"neutral","sentiment_score":0.07970309183001519,"num_words":5,"start":6.8799996,"end":9.22}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Wally Nasser. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.7980957,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04883414879441261},{"word":"if","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02722492441534996},{"word":"you","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015664592385292053},{"word":"record","start":0.96,"end":1.28,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.0046813227236270905},{"word":"your","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013514092192053797},{"word":"name","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.004165481775999069},{"word":"and","start":1.8399999,"end":2.0,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014211243018507956},{"word":"reason","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.01042637974023819},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008752426132559776},{"word":"calling","start":2.56,"end":3.06,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0034933388233184814},{"word":"i'll","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.027203327044844627},{"word":"see","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.026220640167593956},{"word":"if","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02290825918316841},{"word":"this","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.010516416281461716},{"word":"person","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.009717930108308792},{"word":"is","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010054847225546837},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.013104425743222237},{"word":"thanks","start":15.845,"end":16.165,"confidence":0.9626465,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6740049719810486},{"word":"wally","start":16.165,"end":16.645,"confidence":0.91503906,"punctuated_word":"Wally","sentiment":"positive","sentiment_score":0.5451851487159729},{"word":"nasser","start":16.645,"end":17.145,"confidence":0.7657878,"punctuated_word":"Nasser.","sentiment":"positive","sentiment_score":0.5698211193084717},{"word":"please","start":17.365,"end":17.765,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11005781590938568},{"word":"stay","start":17.765,"end":18.085001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.13256490230560303},{"word":"on","start":18.085001,"end":18.245,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13858738541603088},{"word":"the","start":18.245,"end":18.405,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06387888640165329},{"word":"line","start":18.405,"end":18.905,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.08487311750650406},{"word":"i'm","start":40.3,"end":40.54,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35116299986839294},{"word":"sorry","start":40.54,"end":41.02,"confidence":0.98339844,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4024744629859924},{"word":"this","start":41.02,"end":41.18,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6363466382026672},{"word":"person","start":41.18,"end":41.58,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5618751049041748},{"word":"is","start":41.58,"end":41.739998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5736671686172485},{"word":"not","start":41.739998,"end":41.98,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5197403430938721},{"word":"available","start":41.98,"end":42.48,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5061449408531189},{"word":"if","start":42.86,"end":43.02,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2949028015136719},{"word":"you","start":43.02,"end":43.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1789436936378479},{"word":"would","start":43.1,"end":43.26,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1892973780632019},{"word":"like","start":43.26,"end":43.5,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17236113548278809},{"word":"to","start":43.5,"end":43.66,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2144678086042404},{"word":"leave","start":43.66,"end":43.82,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2297865599393845},{"word":"an","start":43.82,"end":44.059998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2292404472827911},{"word":"additional","start":44.059998,"end":44.46,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.24783071875572205},{"word":"message","start":44.46,"end":44.96,"confidence":1.0,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.28431984782218933},{"word":"please","start":45.315002,"end":45.555,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2326313704252243},{"word":"reply","start":45.555,"end":45.955,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.3150690793991089},{"word":"after","start":45.955,"end":46.275,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1628144532442093},{"word":"the","start":46.275,"end":46.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1928446739912033},{"word":"tone","start":46.355,"end":46.855,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12670932710170746}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Wally Nasser. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.04883414879441261},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.01386622793506831},{"text":"Thanks, Wally Nasser.","start":15.845,"end":17.145,"sentiment":"positive","sentiment_score":0.596337080001831},{"text":"Please stay on the line.","start":17.365,"end":18.905,"sentiment":"neutral","sentiment_score":-0.10599242150783539},{"text":"I'm sorry.","start":40.3,"end":41.02,"sentiment":"negative","sentiment_score":-0.3768187314271927}],"sentiment":"neutral","sentiment_score":0.028744646865460608,"num_words":27,"start":0.16,"end":41.02},{"sentences":[{"text":"This person is not available.","start":41.02,"end":42.48,"sentiment":"negative","sentiment_score":-0.5595548391342163},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.86,"end":46.855,"sentiment":"neutral","sentiment_score":-0.21937280680452073}],"sentiment":"neutral","sentiment_score":-0.3088943942597038,"num_words":19,"start":41.02,"end":46.855}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Wally Messer.\n\nChannel 1: Thanks, Wally Nasser. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.04883414879441261},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.01386622793506831}],"sentiment":"neutral","sentiment_score":0.01592316445620621,"channel":1,"num_words":17,"start":0.16,"end":4.98},{"sentences":[{"text":"I'm looking for Wally Messer.","start":6.8799996,"end":9.22,"sentiment":"neutral","sentiment_score":0.07970309183001519}],"sentiment":"neutral","sentiment_score":0.07970309183001519,"channel":0,"num_words":5,"start":6.8799996,"end":9.22},{"sentences":[{"text":"Thanks, Wally Nasser.","start":15.845,"end":17.145,"sentiment":"positive","sentiment_score":0.596337080001831},{"text":"Please stay on the line.","start":17.365,"end":18.905,"sentiment":"neutral","sentiment_score":-0.10599242150783539},{"text":"I'm sorry.","start":40.3,"end":41.02,"sentiment":"negative","sentiment_score":-0.3768187314271927},{"text":"This person is not available.","start":41.02,"end":42.48,"sentiment":"negative","sentiment_score":-0.5595548391342163},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.86,"end":46.855,"sentiment":"neutral","sentiment_score":-0.21937280680452073}],"sentiment":"neutral","sentiment_score":-0.18495109728698073,"channel":1,"num_words":29,"start":15.845,"end":46.855}]},"summary":{"result":"success","short":"The caller is trying to reach someone named Wally Messer, but neither is available. The agent informs the caller that they will try to connect them with Wally again and asks them to leave an additional message if needed."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"intents":[{"intent":"Message wally mercer","confidence_score":0.0066133803}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Wally Messer.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.038756582885980606},{"text":"Thanks, Wally Nasser.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.5897080898284912},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":-0.10247254371643066},{"text":"I'm sorry. This person is not available.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.4693051874637604},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":37,"end_word":50,"sentiment":"neutral","sentiment_score":-0.22488310933113095}],"average":{"sentiment":"neutral","sentiment_score":-0.04565797303173993}}}}