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Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.005447258707135916},{"text":"I'm sorry.","start":9.44,"end":10.24,"sentiment":"neutral","sentiment_score":-0.17621245235204697},{"text":"Who is this and where are you calling from?","start":10.24,"end":11.86,"sentiment":"neutral","sentiment_score":-0.059127183010180794},{"text":"No worries at all.","start":21.244999,"end":21.965,"sentiment":"neutral","sentiment_score":-0.05461466684937477},{"text":"Sorry.","start":21.965,"end":22.125,"sentiment":"neutral","sentiment_score":-0.15294045209884644}],"sentiment":"neutral","sentiment_score":-0.07356008309323121,"num_words":17,"start":0.56,"end":22.125},{"sentences":[{"text":"Unfortunately, you have got me at a bad time, and I no longer work in the IT department at any of the dealership, so I'm not able to help in any way.","start":22.125,"end":29.18,"sentiment":"negative","sentiment_score":-0.5419714441522956},{"text":"No worries at all.","start":33.56,"end":34.36,"sentiment":"neutral","sentiment_score":0.09802520647644997},{"text":"Thank you.","start":34.36,"end":34.68,"sentiment":"neutral","sentiment_score":0.31663109362125397},{"text":"Bye bye.","start":34.68,"end":35.34,"sentiment":"neutral","sentiment_score":0.14033965021371841}],"sentiment":"negative","sentiment_score":-0.40092609748244284,"num_words":40,"start":22.125,"end":35.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Alex. It's Andrew from Vigilance AI. Alex, have I caught you in a bad time?\n\nChannel 1: I'm sorry. Who is this and where are you calling from?\n\nChannel 0: Vigilance AI, Alex. We, you know, we help improve cybersecurity without increasing security spend.\n\nChannel 1: No worries at all. Sorry. Unfortunately, you have got me at a bad time, and I no longer work in the IT department at any of the dealership, so I'm not able to help in any way.\n\nChannel 0: Oh, I'm sorry. Well, thank you, Alex. You have a great day, mate.\n\nChannel 1: No worries at all. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.005447258707135916}],"sentiment":"neutral","sentiment_score":0.005447258707135916,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Oh, hi, Alex.","start":4.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.01569914600501458},{"text":"It's Andrew from Vigilance AI.","start":5.12,"end":7.2,"sentiment":"neutral","sentiment_score":0.04453710913658142},{"text":"Alex, have I caught you in a bad time?","start":7.2,"end":9.3,"sentiment":"neutral","sentiment_score":-0.21905503215061295}],"sentiment":"neutral","sentiment_score":-0.10010072386220974,"channel":0,"num_words":17,"start":4.0,"end":9.3},{"sentences":[{"text":"I'm sorry.","start":9.44,"end":10.24,"sentiment":"neutral","sentiment_score":-0.17621245235204697},{"text":"Who is this and where are you calling from?","start":10.24,"end":11.86,"sentiment":"neutral","sentiment_score":-0.059127183010180794}],"sentiment":"neutral","sentiment_score":-0.08041541379961101,"channel":1,"num_words":11,"start":9.44,"end":11.86},{"sentences":[{"text":"Vigilance AI, Alex.","start":13.6449995,"end":15.084999,"sentiment":"neutral","sentiment_score":0.009328133581827084},{"text":"We, you know, we help improve cybersecurity without increasing security spend.","start":15.084999,"end":20.305,"sentiment":"neutral","sentiment_score":0.0755995281717994}],"sentiment":"neutral","sentiment_score":0.06139851504537676,"channel":0,"num_words":14,"start":13.6449995,"end":20.305},{"sentences":[{"text":"No worries at all.","start":21.244999,"end":21.965,"sentiment":"neutral","sentiment_score":-0.05461466684937477},{"text":"Sorry.","start":21.965,"end":22.125,"sentiment":"neutral","sentiment_score":-0.15294045209884644},{"text":"Unfortunately, you have got me at a bad time, and I no longer work in the IT department at any of the dealership, so I'm not able to help in any way.","start":22.125,"end":29.18,"sentiment":"negative","sentiment_score":-0.5419714441522956}],"sentiment":"negative","sentiment_score":-0.47876987384783254,"channel":1,"num_words":37,"start":21.244999,"end":29.18},{"sentences":[{"text":"Oh, I'm sorry.","start":30.38,"end":31.34,"sentiment":"neutral","sentiment_score":-0.055916295697291694},{"text":"Well, thank you, Alex.","start":31.34,"end":32.46,"sentiment":"positive","sentiment_score":0.3684854283928871},{"text":"You have a great day, mate.","start":32.46,"end":33.84,"sentiment":"positive","sentiment_score":0.5404899517695109}],"sentiment":"positive","sentiment_score":0.34993327208436453,"channel":0,"num_words":13,"start":30.38,"end":33.84},{"sentences":[{"text":"No worries at all.","start":33.56,"end":34.36,"sentiment":"neutral","sentiment_score":0.09802520647644997},{"text":"Thank you.","start":34.36,"end":34.68,"sentiment":"neutral","sentiment_score":0.31663109362125397},{"text":"Bye bye.","start":34.68,"end":35.34,"sentiment":"neutral","sentiment_score":0.14033965021371841}],"sentiment":"neutral","sentiment_score":0.16325528919696808,"channel":1,"num_words":8,"start":33.56,"end":35.34}]},"summary":{"result":"success","short":"Andrew fromGenerationance AI calls Alex at a dealership to offer help with cybersecurity. Alex is unable to assist due to work-related reasons and apologizes for being at a bad time. Andrew apologizes again and ends the call."},"intents":{"segments":[{"text":"It's Andrew from Vigilance AI. Alex, have I caught you in a bad time? I'm sorry. Who is this and where are you calling from? Vigilance AI, Alex. We, you know, we help improve cybersecurity without increasing security spend. No worries at all.","start_word":4,"end_word":46,"intents":[{"intent":"Inform about vigilance ai","confidence_score":0.007752603}]},{"text":"Who is this and where are you calling from? Vigilance AI, Alex.","start_word":20,"end_word":31,"intents":[{"intent":"Clarify identity","confidence_score":0.00050033623}]},{"text":"We, you know, we help improve cybersecurity without increasing security spend. No worries at all.","start_word":32,"end_word":46,"intents":[{"intent":"Inquire about security spend","confidence_score":0.000102388796}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Alex. It's Andrew from Vigilance AI. Alex, have I caught you in a bad time? I'm sorry. Who is this and where are you calling from? Vigilance AI, Alex. We, you know, we help improve cybersecurity without increasing security spend. No worries at all. Sorry.","start_word":0,"end_word":47,"sentiment":"neutral","sentiment_score":-0.040849313139915466},{"text":"Unfortunately, you have got me at a bad time, and I no longer work in the IT department at any of the dealership, so I'm not able to help in any way.","start_word":48,"end_word":79,"sentiment":"negative","sentiment_score":-0.5398151278495789},{"text":"Oh, I'm sorry.","start_word":80,"end_word":82,"sentiment":"neutral","sentiment_score":-0.060245633125305176},{"text":"Well, thank you, Alex. You have a great day, mate.","start_word":83,"end_word":92,"sentiment":"positive","sentiment_score":0.4539380669593811},{"text":"No worries at all. Thank you. Bye bye.","start_word":93,"end_word":100,"sentiment":"neutral","sentiment_score":0.16871081292629242}],"average":{"sentiment":"neutral","sentiment_score":-0.10057425181070964}}}}