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So we have done activating the service, but we we're still waiting for the NBN to schedule we're not sure yet if a a technician visit for them to proceed with the necessary hardware installation because we we need to wait that first before you establish a connection with the address. But on now, we just wanted to confirm on what router we're going to send. K. We just wanted to confirm what router are we going to send. Because right now, we have three available routers. Our cheapest one is the Ertle gaming Wi Fi six dual band. It's $139.95. Then we also have our yeah. Mhmm. Yep. Our our best one is the Ertel Performance Wi Fi seven dual band, which is $319.95. It's 319. But Okay. So we're going to proceed with this one. We also do have the k seven Wi Fi six. It's $219.95. Which one? The 200 or the 300? 300? Okay. So this router is $319.95. The NBN line, once the NBN service has been activated, we'll talk we'll talk regarding that one. But for now, we just have to focus first with the activation of the Internet for us to proceed with the landline. Yeah. That's correct. Because you'll be needing an Internet with that one. Mhmm. Okay. And hang on. Let me just for the router, there's also a delivery charge for the Australian post. So are we going with the standard one or the express postage? Our standard one is $20 delivery fee and okay. Okay. So, yeah, we're just waiting for the NBN schedule for them to install the equipment. Yeah. Then once that is installed and the Actually, we're not sure yet. I think they are the one who will contact you for that if ever. Yeah. I'm sorry? The NBN connection? Yeah. That is the NBN. We're still waiting for them to set us set an appointment. Mhmm. Sorry? I'm not quite sure yet. They're the one who will contact you regarding that if ever. Mhmm. Yeah. I'll I'll inform our accounts department regarding the router for them to send you an invoice. Then once settled, we'll also then send you the router. So that once the NBN tech visit has been done, you just need to connect the router and it should be working after that. Okay. Okay then. Thank you. Bye for now. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Brandon Shaw?\n\nThis is from Airtel Australia. From Airtel, your Internet service. Yeah. So we have done activating the service, but we we're still waiting for the NBN to schedule we're not sure yet if a a technician visit for them to proceed with the necessary hardware installation because we we need to wait that first before you establish a connection with the address. But on now, we just wanted to confirm on what router we're going to send.\n\nK. We just wanted to confirm what router are we going to send. Because right now, we have three available routers. Our cheapest one is the Ertle gaming Wi Fi six dual band. It's $139.95.\n\nThen we also have our yeah. Mhmm. Yep. Our our best one is the Ertel Performance Wi Fi seven dual band, which is $319.95. It's 319.\n\nBut Okay. So we're going to proceed with this one. We also do have the k seven Wi Fi six. It's $219.95. Which one?\n\nThe 200 or the 300? 300? Okay. So this router is $319.95. The NBN line, once the NBN service has been activated, we'll talk we'll talk regarding that one.\n\nBut for now, we just have to focus first with the activation of the Internet for us to proceed with the landline. Yeah. That's correct. Because you'll be needing an Internet with that one. Mhmm.\n\nOkay. And hang on. Let me just for the router, there's also a delivery charge for the Australian post. So are we going with the standard one or the express postage? Our standard one is $20 delivery fee and okay.\n\nOkay. So, yeah, we're just waiting for the NBN schedule for them to install the equipment. Yeah. Then once that is installed and the Actually, we're not sure yet. I think they are the one who will contact you for that if ever.\n\nYeah. I'm sorry? The NBN connection? Yeah. That is the NBN.\n\nWe're still waiting for them to set us set an appointment. Mhmm. Sorry? I'm not quite sure yet. They're the one who will contact you regarding that if ever.\n\nMhmm. Yeah. I'll I'll inform our accounts department regarding the router for them to send you an invoice. Then once settled, we'll also then send you the router. So that once the NBN tech visit has been done, you just need to connect the router and it should be working after that.\n\nOkay. Okay then. Thank you. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17492714524269104},{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.2239137887954712},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.5014528632164001},{"text":"This is Maureen from Airtel tech support.","start":3.36,"end":5.7,"sentiment":"neutral","sentiment_score":0.22949194056647165},{"text":"Am I speaking with Brandon Shaw?","start":6.0,"end":8.26,"sentiment":"neutral","sentiment_score":0.10819270958503087}],"sentiment":"neutral","sentiment_score":0.2151380295262617,"num_words":17,"start":1.92,"end":8.26},{"sentences":[{"text":"This is from Airtel Australia.","start":10.48,"end":12.259999,"sentiment":"neutral","sentiment_score":0.018961983546614648},{"text":"From Airtel, your Internet 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Yeah. Where are you from? From where? Alright. Yeah. Yeah. Yep. Yes. Would you say that again? Give me the middle range one. How much is it the best one? How much is the best one? Two 209 fine. Yeah. That's alright. Give me that one. Yeah. Give me the good one. Yep. Yeah. That one. Yeah. That one. The $4,800. Yep. Yep. And what and what what about hooking up the phone line, all the the NBN line? You have an online online that has the final online that has the final one or the m v m one done? So I can activate it. Yeah. So so when's that gonna be done? You don't know? And I got the standard one. Just the standard. Yep. That I don't have to pay for that. Do I? I don't have to pay for the NBN door? Yeah. So you organize that. Yeah? You organize the NBN line or the phone line, whatever it is. You have a connection. Yeah? Yeah. Do I have to be there for them to do that? Do I have to pay it home for them to do that? Oh, okay then. Alright. Yep. So you have to see all the other stuff here and then yeah. Yep. Yeah. That's right. Yep. Okay. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Brandon Shaw?\n\nChannel 1: Yeah. Where are you from?\n\nChannel 0: This is from Airtel Australia.\n\nChannel 1: From where?\n\nChannel 0: From Airtel, your Internet service.\n\nChannel 1: Alright. Yeah. Yeah. Yep.\n\nChannel 0: Yeah. So we have done activating the service, but we we're still waiting for the NBN to schedule we're not sure yet if a a technician visit for them to proceed with the necessary hardware installation\n\nChannel 1: Yes.\n\nChannel 0: because we we need to wait that first before you establish a connection with the address. But on now, we just wanted to confirm on what router we're going to send.\n\nChannel 1: Would you\n\nChannel 0: K.\n\nChannel 1: say that again?\n\nChannel 0: We just wanted to confirm what router are we going to send. Because right now, we have three available routers. Our cheapest one is the Ertle gaming Wi Fi six dual band. It's $139.95. Then we also have our yeah.\n\nMhmm.\n\nChannel 1: Give me the middle range one. How much is it the best one? How much is the best one?\n\nChannel 0: Yep. Our our best one is the Ertel Performance Wi Fi seven dual band, which is $319.95.\n\nChannel 1: Two 209 fine.\n\nChannel 0: It's 319.\n\nChannel 1: Yeah. That's alright.\n\nChannel 0: But\n\nChannel 1: Give me that one. Yeah. Give me the good one.\n\nChannel 0: Okay. So we're going to proceed with this one. We also do\n\nChannel 1: Yep.\n\nChannel 0: have the k seven Wi Fi six. It's $219.95.\n\nChannel 1: Yeah. That one. Yeah. That one.\n\nChannel 0: Which one? The 200 or the 300?\n\nChannel 1: The $4,800.\n\nChannel 0: 300?\n\nChannel 1: Yep.\n\nChannel 0: Okay. So this router is $319.95.\n\nChannel 1: Yep. And what and what what about hooking up the phone line, all the the NBN line?\n\nChannel 0: The NBN line, once the NBN service has been activated, we'll talk we'll talk regarding that one. But for now, we just have to focus first with the activation of the Internet for\n\nChannel 1: You have\n\nChannel 0: us to\n\nChannel 1: an\n\nChannel 0: proceed\n\nChannel 1: online\n\nChannel 0: with\n\nChannel 1: online\n\nChannel 0: the landline.\n\nChannel 1: that has the final online that has the final one or the m v m one done? So I can activate\n\nChannel 0: Yeah. That's correct. Because you'll be needing an\n\nChannel 1: it.\n\nChannel 0: Internet with that one.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Okay. And hang\n\nChannel 1: So\n\nChannel 0: on.\n\nChannel 1: so\n\nChannel 0: Let\n\nChannel 1: when's\n\nChannel 0: me just\n\nChannel 1: that gonna be done? You don't know?\n\nChannel 0: for the router, there's also a delivery charge for the Australian post. So are we going with the standard one or the express postage? Our standard one is $20 delivery\n\nChannel 1: And\n\nChannel 0: fee\n\nChannel 1: I got the standard\n\nChannel 0: and\n\nChannel 1: one. Just the standard.\n\nChannel 0: okay. Okay. So, yeah, we're just waiting for the NBN schedule for them to install the equipment. Yeah. Then once that is installed\n\nChannel 1: Yep. That I don't\n\nChannel 0: and\n\nChannel 1: have to\n\nChannel 0: the\n\nChannel 1: pay for that. Do I? I don't have to pay for the NBN door?\n\nChannel 0: Actually, we're not sure yet. I think they are the one who will contact you for that if ever.\n\nChannel 1: Yeah. So you organize\n\nChannel 0: Yeah.\n\nChannel 1: that. Yeah?\n\nChannel 0: I'm sorry?\n\nChannel 1: You organize the NBN line or the phone\n\nChannel 0: The\n\nChannel 1: line,\n\nChannel 0: NBN\n\nChannel 1: whatever it\n\nChannel 0: connection?\n\nChannel 1: is. You have a connection. Yeah?\n\nChannel 0: Yeah. That is the NBN. We're still waiting for them to set us set an appointment.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Do I have to be there for them to do that?\n\nChannel 0: Sorry?\n\nChannel 1: Do I have to pay it home for them to do that?\n\nChannel 0: I'm not quite sure yet. They're the one who will contact you regarding that if ever.\n\nChannel 1: Oh, okay then. Alright. Yep. So you have to see\n\nChannel 0: Mhmm.\n\nChannel 1: all the other stuff here and then yeah.\n\nChannel 0: Yeah. I'll I'll inform our accounts department regarding the router for them to send you an invoice. Then once settled, we'll also then send you the router. So\n\nChannel 1: Yep.\n\nChannel 0: that once the NBN tech visit has been done, you just need to connect the router and it should be working after that.\n\nChannel 1: Yeah. That's right. Yep.\n\nChannel 0: Okay. Okay then. Thank you. Bye for now. Have\n\nChannel 1: Okay.\n\nChannel 0: a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.1143999695777893}],"sentiment":"neutral","sentiment_score":0.1143999695777893,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yes.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17492714524269104},{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.2239137887954712},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.5014528632164001},{"text":"This is Maureen from Airtel tech support.","start":3.36,"end":5.7,"sentiment":"neutral","sentiment_score":0.22949194056647165},{"text":"Am I speaking with Brandon 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yet if a a technician visit for them to proceed with the necessary hardware installation","start":21.395,"end":37.87,"sentiment":"neutral","sentiment_score":-0.04463446832128933}],"sentiment":"neutral","sentiment_score":-0.04205738349507252,"channel":0,"num_words":36,"start":20.835,"end":37.87},{"sentences":[{"text":"Yes.","start":38.9,"end":39.375,"sentiment":"neutral","sentiment_score":0.028504962101578712}],"sentiment":"neutral","sentiment_score":0.028504962101578712,"channel":1,"num_words":1,"start":38.9,"end":39.375},{"sentences":[{"text":"because we we need to wait that first before you establish a connection with the address.","start":38.97,"end":44.11,"sentiment":"neutral","sentiment_score":-0.03410595341119915},{"text":"But on now, we just wanted to confirm on what router we're going to 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we going to send.","start":54.405,"end":58.825,"sentiment":"neutral","sentiment_score":0.12794651308407387},{"text":"Because right now, we have three available routers.","start":59.5,"end":62.56,"sentiment":"neutral","sentiment_score":0.09480127319693565},{"text":"Our cheapest one is the Ertle gaming Wi Fi six dual band.","start":63.02,"end":67.2,"sentiment":"neutral","sentiment_score":0.10821100013951461},{"text":"It's $139.95.","start":67.82,"end":70.64,"sentiment":"neutral","sentiment_score":0.09501988813281059},{"text":"Then we also have our 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day.","start":286.33694,"end":287.15695,"sentiment":"positive","sentiment_score":0.7442777752876282}],"sentiment":"positive","sentiment_score":0.7442777752876282,"channel":0,"num_words":3,"start":286.33694,"end":287.15695},{"sentences":[{"text":"Bye.","start":287.59692,"end":288.09692,"sentiment":"neutral","sentiment_score":-0.0861259326338768}],"sentiment":"neutral","sentiment_score":-0.0861259326338768,"channel":1,"num_words":1,"start":287.59692,"end":288.09692}]},"summary":{"result":"success","short":"A representative from Airtel tech support called a customer named Brandon Shaw to confirm the router for his internet service. The representative also confirmed the delivery of a router and the activation of the service for the customer. The customer was informed that he needs to connect his internet and pay for the installation fee, and the NBN line or phone line is not yet activated. The customer was informed that the NBN technician will contact him to set an appointment and the router will be installed after the NBN technician visit."},"intents":{"segments":[{"text":"We just wanted to confirm what router are we going to send. Because right now, we have three available routers. Our cheapest one is the Ertle gaming Wi Fi six dual band. It's $139.95. Then we also have our yeah. Mhmm. Give me the middle range one. How much is it the best one? How much is the best one?","start_word":113,"end_word":172,"intents":[{"intent":"Confirm router size","confidence_score":0.0024605403},{"intent":"Check router price","confidence_score":0.03448847},{"intent":"Clarify router price","confidence_score":0.0017005675}]},{"text":"And what and what what about hooking up the phone line, all the the NBN line?","start_word":255,"end_word":270,"intents":[{"intent":"Connect phone line","confidence_score":0.026108436}]},{"text":"so Let when's me just that gonna be done? You don't know?","start_word":356,"end_word":367,"intents":[{"intent":"Schedule router installation","confidence_score":0.06021755}]},{"text":"That I don't and have to the pay for that. Do I?","start_word":433,"end_word":444,"intents":[{"intent":"Pay for setup","confidence_score":0.19296728}]},{"text":"that once the NBN tech visit has been done, you just need to connect the router and it should be working after that.","start_word":608,"end_word":630,"intents":[{"intent":"Connect router","confidence_score":0.24286108}]}]},"sentiments":{"segments":[{"text":"Hi. Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.1710803210735321},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4898205995559693},{"text":"This is Maureen from Airtel tech support. Am I speaking with Brandon Shaw? Yeah. Where are you from? This is from Airtel Australia. From where? From Airtel, your Internet service. Alright. Yeah. Yeah. Yep. Yeah. So we have done activating the service, but we we're still waiting for the NBN to schedule we're not sure yet if a a technician visit for them to proceed with the necessary hardware installation Yes. because we we need to wait that first before you establish a connection with the address. But on now, we just wanted to confirm on what router we're going to send. Would you K. say that again? We just wanted to confirm what router are we going to send. Because right now, we have three available routers. Our cheapest one is the Ertle gaming Wi Fi six dual band. It's $139.95. Then we also have our yeah. Mhmm. Give me the middle range one. How much is it the best one? How much is the best one? Yep. Our our best one is the Ertel Performance Wi Fi seven dual band, which is $319.95. Two 209 fine. It's 319. Yeah. That's alright. But Give me that one. Yeah.","start_word":5,"end_word":203,"sentiment":"neutral","sentiment_score":0.06347241252660751},{"text":"Give me the good one.","start_word":204,"end_word":208,"sentiment":"positive","sentiment_score":0.3630119562149048},{"text":"Okay. So we're going to proceed with this one. We also do Yep. have the k seven Wi Fi six. It's $219.95. Yeah. That one. Yeah. That one. Which one? The 200 or the 300? The $4,800. 300? Yep. Okay. So this router is $319.95. Yep. And what and what what about hooking up the phone line, all the the NBN line? The NBN line, once the NBN service has been activated, we'll talk we'll talk regarding that one. But for now, we just have to focus first with the activation of the Internet for You have us to an proceed online with online the landline. that has the final online that has the final one or the m v m one done? So I can activate Yeah. That's correct. Because you'll be needing an it. Internet with that one. Yeah. Mhmm. Okay. And hang So on. so Let when's me just that gonna be done? You don't know? for the router, there's also a delivery charge for the Australian post. So are we going with the standard one or the express postage? Our standard one is $20 delivery And fee I got the standard and one. Just the standard. okay. Okay. So, yeah, we're just waiting for the NBN schedule for them to install the equipment. Yeah. Then once that is installed Yep. That I don't and have to the pay for that. Do I? I don't have to pay for the NBN door? Actually, we're not sure yet. I think they are the one who will contact you for that if ever. Yeah. So you organize Yeah. that. Yeah? I'm sorry? You organize the NBN line or the phone The line, NBN whatever it connection? is. You have a connection. Yeah? Yeah. That is the NBN. We're still waiting for them to set us set an appointment. Yeah. Mhmm. Do I have to be there for them to do that? Sorry? Do I have to pay it home for them to do that? I'm not quite sure yet. They're the one who will contact you regarding that if ever. Oh, okay then. Alright. Yep. So you have to see Mhmm. all the other stuff here and then yeah. Yeah. I'll I'll inform our accounts department regarding the router for them to send you an invoice. Then once settled, we'll also then send you the router. So Yep. that once the NBN tech visit has been done, you just need to connect the router and it should be working after that. Yeah. That's right. Yep. Okay. Okay then.","start_word":209,"end_word":637,"sentiment":"neutral","sentiment_score":0.03128809088489393},{"text":"Thank you.","start_word":638,"end_word":639,"sentiment":"positive","sentiment_score":0.5403384566307068},{"text":"Bye for now.","start_word":640,"end_word":642,"sentiment":"neutral","sentiment_score":0.17502620816230774},{"text":"Have Okay. a great day. Bye.","start_word":643,"end_word":648,"sentiment":"positive","sentiment_score":0.5586411952972412}],"average":{"sentiment":"neutral","sentiment_score":0.05449573190343987}}}}