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Good morning. This is Maureen from Airtel tech support. This is Maureen from Airtel Australia. Yeah.\n\nJust wanted to confirm or ask because upon checking here on our end, your service is still offline. Just wanted to ask if you need assistance or you're having technical issues. Okay. Have you received our email instruction on how to set up your Internet with the router? Yes.\n\nWe just found you this morning. Okay. Okay. Then once you saw our email yeah. Yeah.\n\nOkay. Sure. Just give us a callback if you need assistance further assistance ever or if you encounter any issues. Yeah. And we do have our call after hours customer support as well.\n\nHave you received our SMS message? Yeah. Upon checking here on our end, the service the service is under Linham Networks, not NBN, and it's already active. So we just need a compatible router for it to work and for you to establish a connection. Wi Fi?\n\nMhmm. Yeah. Once the instruction has been followed on still cannot establish a connection, might indicate that the router is not compatible or there's any other technical issues if ever. Mhmm. Yeah.\n\nYeah. You're welcome. Bye for now. 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Where is it from? Yes? How are you going? Yes. Yeah. I do need assistance. I'm I've got Wi Fi, but the NBN doesn't seem to be connected. So you sent more instructions? From okay. So I've not been home, so I haven't been able to do that. Get home and do it? Yeah. And I'll it might have to be my son when he comes home from school because I don't understand any of the technical side of it. So yeah. Alright. Yep. Okay. So your phone number this one? Yeah? Yeah. Okay. Do you do you liaise with NBN if that's the problem? I do have a router there, and it is the, I think, the six. I don't know. Yeah. Wi Fi six. Yeah. Yep. Okay. Okay. So once we try the new instructions, if it doesn't work, give you a callback. It could be the router. Okay. No problem. I'll I'll do that this afternoon. Thank you. K. 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Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Sorry. Where is it from?\n\nChannel 0: This is Maureen from Airtel Australia.\n\nChannel 1: Yes? How are you going?\n\nChannel 0: Yeah. Just wanted to confirm or ask because upon checking here on our end, your service is still offline.\n\nChannel 1: Yes.\n\nChannel 0: Just wanted to ask if you need assistance or you're having technical issues.\n\nChannel 1: Yeah. I do need assistance. I'm I've got Wi Fi, but the NBN doesn't seem to be connected.\n\nChannel 0: Okay. Have you received our email instruction on how to set up your Internet with the router?\n\nChannel 1: So you sent more instructions?\n\nChannel 0: Yes. We just\n\nChannel 1: From\n\nChannel 0: found you this morning.\n\nChannel 1: okay. So I've not been home, so I haven't been able to do that.\n\nChannel 0: Okay. Okay. 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The customer is confused about the issue with their NBN not being connected to their internet. The representative explains that the router is not compatible and advises the customer to call back if the issue persists."},"intents":{"segments":[{"text":"Just wanted to ask if you need assistance or you're having technical issues. Yeah.","start_word":46,"end_word":59,"intents":[{"intent":"Request technical assistance","confidence_score":0.21135631}]},{"text":"So we just need a compatible router for it to work and for you to establish a connection.","start_word":248,"end_word":265,"intents":[{"intent":"Request router repair","confidence_score":0.004454382}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13048714399337769},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3802902102470398},{"text":"This is Maureen from Airtel tech support. Sorry. Where is it from? This is Maureen from Airtel Australia. Yes? How are you going? Yeah. Just wanted to confirm or ask because upon checking here on our end, your service is still offline. Yes. Just wanted to ask if you need assistance or you're having technical issues. Yeah. I do need assistance. I'm I've got Wi Fi, but the NBN doesn't seem to be connected. Okay. Have you received our email instruction on how to set up your Internet with the router? So you sent more instructions? Yes. We just From found you this morning. okay. So I've not been home, so I haven't been able to do that. Okay. Okay. Then once you saw Get home our and email do it? yeah. Yeah. And Yeah. I'll it might have to be my son when he comes home from school because I don't understand any of the technical side of it. So Okay. Sure. yeah. Just give Alright. us a callback if you need assistance further assistance Yep. ever or if you encounter any issues. Okay. So your phone number this one? Yeah. And Yeah? we do have our call after hours customer support as well. Have you received our SMS message? Yeah. Okay. Yeah. Do you do you liaise with NBN if that's the problem? Upon checking here on our end, the service the service is under Linham Networks, not NBN, and it's already active. So we just need a compatible router for it to work and for you to establish a connection. I do have a router there, and it is the, I think, the six. Wi I don't Fi? know. Yeah. Mhmm. Wi Fi six. Yeah. Yeah. Once the instruction has been followed on Yep. still cannot establish a connection, might indicate that the router is not compatible or Okay. there's any other technical issues if ever. Okay. So once we try the new instructions, if it doesn't work, Mhmm. give you a callback. It could be the router. Yeah. Yeah. Okay. No problem. I'll I'll do that this afternoon.","start_word":3,"end_word":354,"sentiment":"neutral","sentiment_score":-0.033647731184663084},{"text":"Thank you. You're welcome.","start_word":355,"end_word":358,"sentiment":"positive","sentiment_score":0.47548070549964905},{"text":"Bye for now. K. Bye.","start_word":359,"end_word":363,"sentiment":"neutral","sentiment_score":0.1669563502073288},{"text":"Yeah.","start_word":364,"end_word":364,"sentiment":"positive","sentiment_score":0.33601969480514526}],"average":{"sentiment":"neutral","sentiment_score":-0.017272107954714233}}}}