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Vin speaking. Oh, I must have had a problem with the website. I did it on my phone. Can I get the I wanted the fastest plan?\n\nI think it was, like, 100 and $2 a month. Yeah. That's the one I wanted. Yeah. Did the order I did order a router on the order, but did that go through?\n\nI should've I think I paid for the shipping as well. Yeah. That's correct. Yeah. Amazing.\n\nThank you so much. Yeah. Perfect. Thank you. I'm sorry that the order didn't go through properly originally.\n\nBye. You too. 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Vin speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support. I just wanted to confirm regarding your order because we have received it.\n\nBut upon checking, there's no plan selected. So\n\nChannel 1: Oh,\n\nChannel 0: just want to ask\n\nChannel 1: I must\n\nChannel 0: yeah.\n\nChannel 1: have had a problem with the website. I did it on my phone. Can I\n\nChannel 0: Okay.\n\nChannel 1: get the I wanted the fastest plan?\n\nChannel 0: Okay. Hang on. Let me just check\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: think\n\nChannel 0: portal.\n\nChannel 1: it was, like, 100 and\n\nChannel 0: Mhmm.\n\nChannel 1: $2 a month.\n\nChannel 0: Yeah. So we have the Ultrafast, which is the Supa 1,000 over 1,000 MBPS unlimited, and that is $102.95 for the first six months. Then we'll be back to its original price, which is $120.0.95.\n\nChannel 1: Yeah. That's the one I wanted. Yeah.\n\nChannel 0: Okay then. So we're going to activate the service now. So the activation will take within this day or within twenty four hours. And mhmm. So just wanted to confirm as well, do you already have the router or you still need to get a new one?\n\nChannel 1: Did the order I did order a router on the order, but did that go through? I should've I think I paid for the shipping as well.\n\nChannel 0: Okay. Yeah. Okay. So upon checking here as well, you paid via express postage?\n\nChannel 1: Yeah. That's correct. Yeah.\n\nChannel 0: Mhmm. Okay. Then we'll activate the service now, then we'll update you once it's done.\n\nChannel 1: Amazing.\n\nChannel 0: And\n\nChannel 1: Thank you\n\nChannel 0: then\n\nChannel 1: so much.\n\nChannel 0: and if the router has been shipped.\n\nChannel 1: Yeah. Perfect. Thank you. I'm\n\nChannel 0: Mhmm.\n\nChannel 1: sorry that the order didn't go through properly originally.\n\nChannel 0: Yeah. No worries. Okay. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.025537732988595963},{"text":"Vin speaking.","start":1.04,"end":1.78,"sentiment":"neutral","sentiment_score":0.027879374101758003}],"sentiment":"neutral","sentiment_score":0.027098827064037323,"channel":1,"num_words":3,"start":0.64,"end":1.78},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09571412205696106},{"text":"Hello.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.11652897298336028},{"text":"Good morning.","start":3.9199998,"end":4.56,"sentiment":"neutral","sentiment_score":0.26672113686800003},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.7,"sentiment":"neutral","sentiment_score":0.15556969812938146},{"text":"I just wanted to confirm regarding your order because we have received 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was, like, 100 and","start":32.96,"end":34.0,"sentiment":"neutral","sentiment_score":-0.004411189258098603}],"sentiment":"neutral","sentiment_score":-0.004411189258098603,"channel":1,"num_words":5,"start":32.96,"end":34.0},{"sentences":[{"text":"Mhmm.","start":33.93,"end":34.43,"sentiment":"neutral","sentiment_score":-0.003092831466346979}],"sentiment":"neutral","sentiment_score":-0.003092831466346979,"channel":0,"num_words":1,"start":33.93,"end":34.43},{"sentences":[{"text":"$2 a month.","start":34.0,"end":35.06,"sentiment":"neutral","sentiment_score":-0.006757963138322036}],"sentiment":"neutral","sentiment_score":-0.006757963138322036,"channel":1,"num_words":3,"start":34.0,"end":35.06},{"sentences":[{"text":"Yeah.","start":55.27,"end":55.510002,"sentiment":"neutral","sentiment_score":0.03799726068973541},{"text":"So we have the Ultrafast, which is the Supa 1,000 over 1,000 MBPS unlimited, and that is $102.95 for the first six 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to activate the service now.","start":77.155,"end":80.595,"sentiment":"neutral","sentiment_score":0.15952173434197903},{"text":"So the activation will take within this day or within twenty four hours.","start":80.595,"end":84.41,"sentiment":"neutral","sentiment_score":0.13450326426671103},{"text":"And mhmm.","start":85.27,"end":87.53,"sentiment":"neutral","sentiment_score":0.03759761340916157},{"text":"So just wanted to confirm as well, do you already have the router or you still need to get a new one?","start":87.99,"end":93.61,"sentiment":"neutral","sentiment_score":0.012912195514548908}],"sentiment":"neutral","sentiment_score":0.0776336835895447,"channel":0,"num_words":47,"start":76.195,"end":93.61},{"sentences":[{"text":"Did the order I did order a router on the order, but did that go through?","start":94.25,"end":98.33,"sentiment":"neutral","sentiment_score":-0.002870057593099773},{"text":"I should've I think I paid for the shipping as 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correct.","start":111.555,"end":112.195,"sentiment":"neutral","sentiment_score":0.0725233443081379},{"text":"Yeah.","start":112.195,"end":112.695,"sentiment":"neutral","sentiment_score":0.06293328106403351}],"sentiment":"neutral","sentiment_score":0.06177485175430775,"channel":1,"num_words":4,"start":111.315,"end":112.695},{"sentences":[{"text":"Mhmm.","start":112.465,"end":112.89,"sentiment":"neutral","sentiment_score":0.05216303467750549},{"text":"Okay.","start":113.13,"end":113.37,"sentiment":"neutral","sentiment_score":0.061813369393348694},{"text":"Then we'll activate the service now, then we'll update you once it's done.","start":113.37,"end":117.229996,"sentiment":"neutral","sentiment_score":0.12445237831427501}],"sentiment":"neutral","sentiment_score":0.11545715481042862,"channel":0,"num_words":15,"start":112.465,"end":117.229996},{"sentences":[{"text":"Amazing.","start":117.59,"end":118.07,"sentiment":"positive","sentiment_score":0.4643886983394623}],"sentiment":"positive","sentiment_score":0.4643886983394623,"channel":1,"num_words":1,"start":117.59,"end":118.07},{"sentences":[{"text":"And","start":117.85,"end":118.25,"sentiment":"positive","sentiment_score":0.3931853771209717}],"sentiment":"positive","sentiment_score":0.3931853771209717,"channel":0,"num_words":1,"start":117.85,"end":118.25},{"sentences":[{"text":"Thank you","start":118.07,"end":118.47,"sentiment":"positive","sentiment_score":0.48606181144714355}],"sentiment":"positive","sentiment_score":0.48606181144714355,"channel":1,"num_words":2,"start":118.07,"end":118.47},{"sentences":[{"text":"then","start":118.25,"end":118.49,"sentiment":"positive","sentiment_score":0.5309974551200867}],"sentiment":"positive","sentiment_score":0.5309974551200867,"channel":0,"num_words":1,"start":118.25,"end":118.49},{"sentences":[{"text":"so much.","start":118.47,"end":119.13,"sentiment":"positive","sentiment_score":0.4684616029262543}],"sentiment":"positive","sentiment_score":0.4684616029262543,"channel":1,"num_words":2,"start":118.47,"end":119.13},{"sentences":[{"text":"and if the router has been shipped.","start":118.729996,"end":120.83,"sentiment":"neutral","sentiment_score":0.11769174252237592}],"sentiment":"neutral","sentiment_score":0.11769174252237592,"channel":0,"num_words":7,"start":118.729996,"end":120.83},{"sentences":[{"text":"Yeah.","start":121.27,"end":121.59,"sentiment":"neutral","sentiment_score":0.19167615473270416},{"text":"Perfect.","start":121.59,"end":122.07,"sentiment":"positive","sentiment_score":0.373694509267807},{"text":"Thank 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worries.","start":126.09,"end":126.83,"sentiment":"neutral","sentiment_score":0.0751335397362709},{"text":"Okay.","start":127.21894,"end":127.29894,"sentiment":"neutral","sentiment_score":0.16661104559898376},{"text":"Thank you.","start":127.29894,"end":127.45894,"sentiment":"neutral","sentiment_score":0.3017922341823578}],"sentiment":"neutral","sentiment_score":0.15838908745596805,"channel":0,"num_words":6,"start":125.69,"end":127.45894},{"sentences":[{"text":"Bye.","start":127.43,"end":127.93,"sentiment":"neutral","sentiment_score":0.2862890958786011}],"sentiment":"neutral","sentiment_score":0.2862890958786011,"channel":1,"num_words":1,"start":127.43,"end":127.93},{"sentences":[{"text":"Have a great day.","start":127.45894,"end":129.23894,"sentiment":"positive","sentiment_score":0.5100787431001663}],"sentiment":"positive","sentiment_score":0.5100787431001663,"channel":0,"num_words":4,"start":127.45894,"end":129.23894},{"sentences":[{"text":"You 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The customer had trouble with the website but was given a plan for $102.95 per month for six months. The customer was then informed that they had paid via express postage and the activation will take within the day or 24 hours."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. I just wanted to confirm regarding your order because we have received it. But upon checking, there's no plan selected.","start_word":7,"end_word":33,"intents":[{"intent":"Confirm order","confidence_score":0.58069813}]},{"text":"have had a problem with the website. I did it on my phone. Can I Okay.","start_word":43,"end_word":58,"intents":[{"intent":"Check website","confidence_score":0.3846972}]},{"text":"get the I wanted the fastest plan? Okay.","start_word":59,"end_word":66,"intents":[{"intent":"Get fastest plan","confidence_score":0.19301961}]},{"text":"So we have the Ultrafast, which is the Supa 1,000 over 1,000 MBPS unlimited, and that is $102.95 for the first six months. Then we'll be back to its original price, which is $120.0.95. Yeah.","start_word":87,"end_word":121,"intents":[{"intent":"Check pricing","confidence_score":0.0407746}]},{"text":"So just wanted to confirm as well, do you already have the router or you still need to get a new one?","start_word":153,"end_word":174,"intents":[{"intent":"Check router availability","confidence_score":0.1111465}]},{"text":"Did the order I did order a router on the order, but did that go through? I should've I think I paid for the shipping as well. Okay. Yeah. Okay. So upon checking here as well, you paid via express postage? Yeah. That's correct. Yeah. Mhmm. Okay. Then we'll activate the service now, then we'll update you once it's done. Amazing.","start_word":175,"end_word":235,"intents":[{"intent":"Update order","confidence_score":0.3456084},{"intent":"Update order","confidence_score":0.24082948}]}]},"sentiments":{"segments":[{"text":"Hello. Vin speaking. Yes. Hello. Good morning. This is Maureen from Airtel tech support. I just wanted to confirm regarding your order because we have received it. But upon checking, there's no plan selected. So Oh, just want to ask I must yeah. have had a problem with the website. I did it on my phone. Can I Okay. get the I wanted the fastest plan? Okay. Hang on. Let me just check I the think portal. it was, like, 100 and Mhmm. $2 a month. Yeah. So we have the Ultrafast, which is the Supa 1,000 over 1,000 MBPS unlimited, and that is $102.95 for the first six months. Then we'll be back to its original price, which is $120.0.95. Yeah. That's the one I wanted. Yeah. Okay then. So we're going to activate the service now. So the activation will take within this day or within twenty four hours. And mhmm. So just wanted to confirm as well, do you already have the router or you still need to get a new one? Did the order I did order a router on the order, but did that go through? I should've I think I paid for the shipping as well. Okay. Yeah. Okay. So upon checking here as well, you paid via express postage? Yeah. That's correct. Yeah. Mhmm. Okay. Then we'll activate the service now, then we'll update you once it's done.","start_word":0,"end_word":234,"sentiment":"neutral","sentiment_score":0.03392255678772926},{"text":"Amazing. And Thank you then so much.","start_word":235,"end_word":241,"sentiment":"positive","sentiment_score":0.468431681394577},{"text":"and if the router has been shipped. Yeah.","start_word":242,"end_word":249,"sentiment":"neutral","sentiment_score":0.13042454421520233},{"text":"Perfect.","start_word":250,"end_word":250,"sentiment":"positive","sentiment_score":0.373694509267807},{"text":"Thank you. I'm Mhmm. sorry that the order didn't go through properly originally. Yeah. No worries. Okay. Thank you. Bye.","start_word":251,"end_word":270,"sentiment":"neutral","sentiment_score":0.03650790452957153},{"text":"Have a great day.","start_word":271,"end_word":274,"sentiment":"positive","sentiment_score":0.5063954591751099},{"text":"You too. Bye.","start_word":275,"end_word":277,"sentiment":"neutral","sentiment_score":0.17022714018821716}],"average":{"sentiment":"neutral","sentiment_score":0.05729270100000486}}}}