{"metadata":{"transaction_key":"deprecated","request_id":"019ef27e-7773-7d53-82d9-818e547cb4a8","sha256":"8ad37003ac451f00abeb32b7cff9107c1dd682cdadc4c52993c91a0652bc9753","created":"2026-06-23T03:20:36.640Z","duration":40.67994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":51},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":25}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7705078,"words":[{"word":"ronald","start":6.08,"end":6.58,"confidence":0.7705078,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.113719142973423}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.113719142973423}],"sentiment":"neutral","sentiment_score":0.113719142973423,"num_words":1,"start":6.08,"end":6.58}]}}]},{"alternatives":[{"transcript":"Hi. If you recall your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.056028448045253754},{"word":"if","start":0.48,"end":0.71999997,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02975589781999588},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018882812932133675},{"word":"recall","start":0.88,"end":1.28,"confidence":0.40893555,"punctuated_word":"recall","sentiment":"neutral","sentiment_score":0.05079873651266098},{"word":"your","start":1.28,"end":1.52,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.021029721945524216},{"word":"name","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01951398327946663},{"word":"and","start":1.8399999,"end":2.08,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.019282260909676552},{"word":"reason","start":2.08,"end":2.3999999,"confidence":0.9921875,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.020396189764142036},{"word":"for","start":2.3999999,"end":2.56,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02566266991198063},{"word":"calling","start":2.56,"end":3.04,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.02752079628407955},{"word":"i'll","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.040817052125930786},{"word":"see","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.040747396647930145},{"word":"if","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02750580757856369},{"word":"this","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.019634636119008064},{"word":"person","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.022836759686470032},{"word":"is","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.015018800273537636},{"word":"available","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.027822157368063927},{"word":"thanks","start":13.36,"end":13.86,"confidence":0.9797363,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5444709062576294},{"word":"please","start":14.205,"end":14.445,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.02172814309597015},{"word":"stay","start":14.445,"end":14.685,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.02280249446630478},{"word":"on","start":14.685,"end":14.925,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.022266313433647156},{"word":"the","start":14.925,"end":15.005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11583544313907625},{"word":"line","start":15.005,"end":15.505,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.11353804916143416},{"word":"i'm","start":36.87,"end":37.11,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3780237436294556},{"word":"sorry","start":37.11,"end":37.59,"confidence":0.9675293,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.427039086818695},{"word":"this","start":37.59,"end":37.83,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.680886447429657},{"word":"person","start":37.83,"end":38.15,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.57254558801651},{"word":"is","start":38.15,"end":38.309998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5795676708221436},{"word":"not","start":38.309998,"end":38.55,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5157580375671387},{"word":"available","start":38.55,"end":39.05,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4903855919837952},{"word":"if","start":39.27,"end":39.43,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.16602051258087158},{"word":"you","start":39.43,"end":39.51,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09769338369369508},{"word":"would","start":39.51,"end":39.75,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0979221612215042},{"word":"like","start":39.75,"end":39.989998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11014675348997116},{"word":"to","start":39.989998,"end":40.07,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16132770478725433},{"word":"leave","start":40.07,"end":40.309998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.12604787945747375},{"word":"an","start":40.309998,"end":40.67994,"confidence":0.9482422,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07759454846382141}],"paragraphs":{"transcript":"\nHi. If you recall your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.056028448045253754},{"text":"If you recall your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.026701604947447777},{"text":"Thanks.","start":13.36,"end":13.86,"sentiment":"positive","sentiment_score":0.5444709062576294},{"text":"Please stay on the line.","start":14.205,"end":15.505,"sentiment":"neutral","sentiment_score":0.04142183363437653},{"text":"I'm sorry.","start":36.87,"end":37.59,"sentiment":"negative","sentiment_score":-0.4025314152240753}],"sentiment":"neutral","sentiment_score":0.017190854847431186,"num_words":25,"start":0.24,"end":37.59},{"sentences":[{"text":"This person is not available.","start":37.59,"end":39.05,"sentiment":"negative","sentiment_score":-0.5678286671638488},{"text":"If you would like to leave an","start":39.27,"end":40.67994,"sentiment":"neutral","sentiment_score":-0.11953613481351308}],"sentiment":"neutral","sentiment_score":-0.3063246899594863,"num_words":12,"start":37.59,"end":40.67994}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you recall your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.056028448045253754},{"text":"If you recall your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.026701604947447777}],"sentiment":"neutral","sentiment_score":0.028426713364965776,"channel":1,"num_words":17,"start":0.24,"end":4.9},{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.113719142973423}],"sentiment":"neutral","sentiment_score":0.113719142973423,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks.","start":13.36,"end":13.86,"sentiment":"positive","sentiment_score":0.5444709062576294},{"text":"Please stay on the line.","start":14.205,"end":15.505,"sentiment":"neutral","sentiment_score":0.04142183363437653},{"text":"I'm sorry.","start":36.87,"end":37.59,"sentiment":"negative","sentiment_score":-0.4025314152240753},{"text":"This person is not available.","start":37.59,"end":39.05,"sentiment":"negative","sentiment_score":-0.5678286671638488},{"text":"If you would like to leave an","start":39.27,"end":40.67994,"sentiment":"neutral","sentiment_score":-0.11953613481351308}],"sentiment":"neutral","sentiment_score":-0.18646895177662373,"channel":1,"num_words":20,"start":13.36,"end":40.67994}]},"summary":{"result":"success","short":"Hi. If you recall your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an"},"intents":{"segments":[{"text":"I'm sorry.","start_word":24,"end_word":25,"intents":[{"intent":"Requesting to stay on the line","confidence_score":0.0039638416},{"intent":"Requesting to remain on the line","confidence_score":0.07336525}]},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"intents":[{"intent":"Requesting to leave a message","confidence_score":0.16776823}]}]},"sentiments":{"segments":[{"text":"Hi. If you recall your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.0372481495141983},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.5444709062576294},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.05344120413064957},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.4834253191947937},{"text":"If you would like to leave an","start_word":31,"end_word":37,"sentiment":"neutral","sentiment_score":-0.12885010242462158}],"average":{"sentiment":"neutral","sentiment_score":-0.07605561555600633}}}}