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We will be with you shortly. It's true that sometimes there can be a bit of a wait when you call to make a booking. So we also offer online bookings via our website, which you can find online at www.mountmedicalcentre.com.au. You can choose your preferred doctor, day, and time of appointment, plus the type of appointment that you require.\n\nOnce again, you can visit our website at www.mountmedicalcenter.com.au, or you can Hello. Mountain Medical Center. How can I help you? Hello? Sorry.\n\nNeurosha is already off work because she's here until two. Can you call back tomorrow morning or maybe I can leave a message for her? Okay. Yeah. That's okay.\n\nAll good. All good. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for holding.","start":1.52,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5075994357466698},{"text":"We will be with you shortly.","start":2.8799999,"end":4.26,"sentiment":"positive","sentiment_score":0.36870527764161426},{"text":"It's true that sometimes there can be a bit of a wait when you call to make a booking.","start":5.3599997,"end":9.78,"sentiment":"neutral","sentiment_score":-0.017686704369752032},{"text":"So we also offer online bookings via our website, which you can find online at www.mountmedicalcentre.com.au.","start":10.4,"end":21.525,"sentiment":"neutral","sentiment_score":0.14630419621244073},{"text":"You can choose your preferred doctor, day, and time of appointment, plus the type of appointment that you require.","start":22.625,"end":30.07,"sentiment":"neutral","sentiment_score":0.1150317948899771}],"sentiment":"neutral","sentiment_score":0.1317664573143702,"num_words":64,"start":1.52,"end":30.07},{"sentences":[{"text":"Once again, you can visit our website at www.mountmedicalcenter.com.au, or you can Hello.","start":31.33,"end":41.809998,"sentiment":"neutral","sentiment_score":0.05385191681293341},{"text":"Mountain Medical Center.","start":41.809998,"end":42.77,"sentiment":"neutral","sentiment_score":0.10291745513677597},{"text":"How can I help you?","start":42.77,"end":43.785,"sentiment":"neutral","sentiment_score":0.15851775109767913},{"text":"Hello?","start":45.305,"end":45.805,"sentiment":"neutral","sentiment_score":0.031746815890073776},{"text":"Sorry.","start":52.985,"end":53.465,"sentiment":"neutral","sentiment_score":-0.12738840281963348}],"sentiment":"neutral","sentiment_score":0.07416410663205644,"num_words":23,"start":31.33,"end":53.465},{"sentences":[{"text":"Neurosha is already off work because she's here until two.","start":53.465,"end":57.325,"sentiment":"neutral","sentiment_score":-0.18438148498535156},{"text":"Can you call back tomorrow morning or maybe I can leave a message for her?","start":57.95,"end":63.09,"sentiment":"neutral","sentiment_score":-0.012371239935358365},{"text":"Okay.","start":72.97288,"end":73.13287,"sentiment":"neutral","sentiment_score":0.13949820399284363},{"text":"Yeah.","start":73.13287,"end":73.45287,"sentiment":"neutral","sentiment_score":0.1816275417804718},{"text":"That's okay.","start":73.45287,"end":74.01288,"sentiment":"neutral","sentiment_score":0.269109845161438}],"sentiment":"neutral","sentiment_score":-0.040346138371989644,"num_words":29,"start":53.465,"end":74.01288},{"sentences":[{"text":"All good.","start":74.01288,"end":74.572876,"sentiment":"positive","sentiment_score":0.49186912178993225},{"text":"All good.","start":74.572876,"end":75.05287,"sentiment":"positive","sentiment_score":0.5075395107269287},{"text":"Thank you.","start":75.05287,"end":75.532875,"sentiment":"positive","sentiment_score":0.5625185966491699},{"text":"Bye.","start":75.532875,"end":76.032875,"sentiment":"neutral","sentiment_score":0.17141760885715485}],"sentiment":"positive","sentiment_score":0.4707531524556024,"num_words":7,"start":74.01288,"end":76.032875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for holding. We will be with you shortly. It's true that sometimes there can be a bit of a wait when you call to make a booking. So we also offer online bookings via our website, which you can find online at www.mountmedicalcentre.com.au. You can choose your preferred doctor, day, and time of appointment, plus the type of appointment that you require.\n\nOnce again, you can visit our website at www.mountmedicalcenter.com.au, or you can Hello. Mountain Medical Center. How can I help you?\n\nChannel 0: Oh,\n\nChannel 1: Hello?\n\nChannel 0: hi. Yes. Good day. My name is Andrew, and I'm trying to get a hold of NeRosa.\n\nChannel 1: Sorry. Neurosha is already off work because she's here until two. Can you call back tomorrow\n\nChannel 0: Oh.\n\nChannel 1: morning or maybe I can leave a message for her?\n\nChannel 0: Oh, it's okay. I'm going to call her back then, two tomorrow before two. Thank you.\n\nChannel 1: Okay. Yeah. That's okay. All good. All good.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for holding.","start":1.52,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5075994357466698},{"text":"We will be with you shortly.","start":2.8799999,"end":4.26,"sentiment":"positive","sentiment_score":0.36870527764161426},{"text":"It's true that sometimes there can be a bit of a wait when you call to make a booking.","start":5.3599997,"end":9.78,"sentiment":"neutral","sentiment_score":-0.017686704369752032},{"text":"So we also offer online bookings via our website, which you can find online at www.mountmedicalcentre.com.au.","start":10.4,"end":21.525,"sentiment":"neutral","sentiment_score":0.14630419621244073},{"text":"You can choose your preferred doctor, day, and time of appointment, plus the type of appointment that you 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you?","start":42.77,"end":43.785,"sentiment":"neutral","sentiment_score":0.15851775109767913}],"sentiment":"neutral","sentiment_score":0.08578171616508848,"channel":1,"num_words":21,"start":31.33,"end":43.785},{"sentences":[{"text":"Oh,","start":45.245,"end":45.565,"sentiment":"neutral","sentiment_score":0.03107033297419548}],"sentiment":"neutral","sentiment_score":0.03107033297419548,"channel":0,"num_words":1,"start":45.245,"end":45.565},{"sentences":[{"text":"Hello?","start":45.305,"end":45.805,"sentiment":"neutral","sentiment_score":0.031746815890073776}],"sentiment":"neutral","sentiment_score":0.031746815890073776,"channel":1,"num_words":1,"start":45.305,"end":45.805},{"sentences":[{"text":"hi.","start":45.565,"end":46.045,"sentiment":"neutral","sentiment_score":0.05710320919752121},{"text":"Yes.","start":46.045,"end":46.545,"sentiment":"neutral","sentiment_score":0.14971625804901123},{"text":"Good 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tomorrow","start":57.95,"end":59.25,"sentiment":"neutral","sentiment_score":-0.029770996421575546}],"sentiment":"neutral","sentiment_score":-0.13250363967381418,"channel":1,"num_words":16,"start":52.985,"end":59.25},{"sentences":[{"text":"Oh.","start":59.530003,"end":60.030003,"sentiment":"neutral","sentiment_score":-0.00558120384812355}],"sentiment":"neutral","sentiment_score":-0.00558120384812355,"channel":0,"num_words":1,"start":59.530003,"end":60.030003},{"sentences":[{"text":"morning or maybe I can leave a message for her?","start":59.87,"end":63.09,"sentiment":"neutral","sentiment_score":-0.003671361692249775}],"sentiment":"neutral","sentiment_score":-0.003671361692249775,"channel":1,"num_words":10,"start":59.87,"end":63.09},{"sentences":[{"text":"Oh, it's okay.","start":64.89,"end":65.950005,"sentiment":"neutral","sentiment_score":0.050916556268930435},{"text":"I'm going to call her back then, two tomorrow before 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The customer is also offered online bookings and instructed to visit the website for more information. When the customer calls for someone named NeRosa, the representative informs them that she is not available due to work. The customer agrees to call back the next day and ends the call."},"intents":{"segments":[{"text":"We will be with you shortly. It's true that sometimes there can be a bit of a wait when you call to make a booking.","start_word":4,"end_word":28,"intents":[{"intent":"Schedule call","confidence_score":0.008425153}]}]},"sentiments":{"segments":[{"text":"Thank you for holding. We will be with you shortly.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.4263564348220825},{"text":"It's true that sometimes there can be a bit of a wait when you call to make a booking. So we also offer online bookings via our website, which you can find online at www.mountmedicalcentre.com.au. You can choose your preferred doctor, day, and time of appointment, plus the type of appointment that you require. Once again, you can visit our website at www.mountmedicalcenter.com.au, or you can Hello. Mountain Medical Center. How can I help you? Oh, Hello? hi. Yes. Good day. My name is Andrew, and I'm trying to get a hold of NeRosa. Sorry. Neurosha is already off work because she's here until two. Can you call back tomorrow Oh. morning or maybe I can leave a message for her? Oh, it's okay. I'm going to call her back then, two tomorrow before two. Thank you. Okay. Yeah. That's okay.","start_word":10,"end_word":150,"sentiment":"neutral","sentiment_score":0.06149287894368172},{"text":"All good. All good. Thank you.","start_word":151,"end_word":156,"sentiment":"positive","sentiment_score":0.5123715996742249},{"text":"Bye.","start_word":157,"end_word":157,"sentiment":"neutral","sentiment_score":0.22872468829154968}],"average":{"sentiment":"neutral","sentiment_score":0.09904735629298106}}}}