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It keeps telling me my authentication code is incorrect, and it works sometimes, doesn't work others, and I can't get in today, and it's frustrating. It is 138, 44414. Yep. Oakview Financial for both. Jenna@Oakview.com.au. Actually, a good question. Oakview Financial dot com dot a u. I didn't know if it was Oakview or Oakview Financial. No. Good Good question. It will be the one that's linked to the business. Let me get that because I don't it's not our personal ones. My my mom, it's the business one. Just give me one second. Sorry. I'm gonna log in there and get it. Okay. What is it coming that comes in there? It's alright. Destination. There we go. It should be 0485839509. Okay. Let me message Whitlam because 510 yeah. I don't have that number on me. It's all set up for me. Hang on a second. I'll message the team. It'd be handy if we have this information. Sorry. Give me one second. He's riding now. My mine's yeah. I've only just started with Oakview in the last couple of weeks, which would explain why I don't know where things are kept. Won't be a sec. I'm assuming he's he's just getting it. That's one of the office mobiles. You can't remember it. Whitlam might know it. Sorry. He's just getting it for me. We're we're not in the office. Is there anything else you can ID me through while I'm waiting, or you need that? Well, I've got the two factor set up on my I opted for the two factor, not the mobile. So I've got it through Google Authenticator, and it was work it's a yeah. It's on, yeah, it's on my phone, and it's been working fine up until about two days ago. Yes. Yep. Oh, okay. Well, on my computer, it says 156, and my phone says 156. Okay. I don't know how to do that. So set automatically, you say? An iPhone? Yeah. I've just changed it set automatically rather than what it was on. I'll yeah. I'll give it a go and see if that works. That might explain why sometimes it works and sometimes it doesn't depending on how quickly my fingers type. Okay. Nine six seven. Okay. It worked. So I think you solved the problem for me. Thank you so much. Oh my gosh. That's insane. Thank you. That's immense sense. Thank you. You too. 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My name is Jenna. How are you today? I'm well. Thank you.\n\nI'm an adviser, and I have been having issues logging in the last couple of days into my Hub twenty four account. It keeps telling me my authentication code is incorrect, and it works sometimes, doesn't work others, and I can't get in today, and it's frustrating. It is 138, 44414. Yep. Oakview Financial for both.\n\nJenna@Oakview.com.au. Actually, a good question. Oakview Financial dot com dot a u. I didn't know if it was Oakview or Oakview Financial. No.\n\nGood Good question. It will be the one that's linked to the business. Let me get that because I don't it's not our personal ones. My my mom, it's the business one. Just give me one second.\n\nSorry. I'm gonna log in there and get it. Okay. What is it coming that comes in there? It's alright.\n\nDestination. There we go. It should be 0485839509. Okay. Let me message Whitlam because 510 yeah.\n\nI don't have that number on me. It's all set up for me. Hang on a second. I'll message the team. It'd be handy if we have this information.\n\nSorry. Give me one second. He's riding now. My mine's yeah. I've only just started with Oakview in the last couple of weeks, which would explain why I don't know where things are kept.\n\nWon't be a sec. I'm assuming he's he's just getting it. That's one of the office mobiles. You can't remember it. Whitlam might know it.\n\nSorry. He's just getting it for me. We're we're not in the office. Is there anything else you can ID me through while I'm waiting, or you need that? Well, I've got the two factor set up on my I opted for the two factor, not the mobile.\n\nSo I've got it through Google Authenticator, and it was work it's a yeah. It's on, yeah, it's on my phone, and it's been working fine up until about two days ago. Yes. Yep. Oh, okay.\n\nWell, on my computer, it says 156, and my phone says 156. Okay. I don't know how to do that. So set automatically, you say? An iPhone?\n\nYeah. I've just changed it set automatically rather than what it was on. I'll yeah. I'll give it a go and see if that works. That might explain why sometimes it works and sometimes it doesn't depending on how quickly my fingers type.\n\nOkay. Nine six seven. Okay. It worked. So I think you solved the problem for me.\n\nThank you so much. Oh my gosh. That's insane. Thank you. That's immense sense.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":28.485,"end":28.724998,"sentiment":"neutral","sentiment_score":0.13651692867279053},{"text":"My name is Jenna.","start":28.724998,"end":29.369999,"sentiment":"neutral","sentiment_score":0.13969986326992512},{"text":"How are you today?","start":29.369999,"end":30.43,"sentiment":"neutral","sentiment_score":0.20764365419745445},{"text":"I'm well.","start":32.25,"end":32.89,"sentiment":"neutral","sentiment_score":0.3274705111980438},{"text":"Thank you.","start":32.89,"end":33.55,"sentiment":"positive","sentiment_score":0.4765201061964035}],"sentiment":"neutral","sentiment_score":0.24106709487163103,"num_words":13,"start":28.485,"end":33.55},{"sentences":[{"text":"I'm an adviser, and I have been having issues logging in the last couple of days into my Hub twenty four account.","start":33.93,"end":40.43,"sentiment":"neutral","sentiment_score":-0.05431983856992288},{"text":"It keeps telling me my authentication code is incorrect, and it works sometimes, doesn't work others, and I can't get in today, and it's frustrating.","start":41.449997,"end":52.835,"sentiment":"negative","sentiment_score":-0.33534410536289216},{"text":"It is 138, 44414.","start":58.655,"end":63.929996,"sentiment":"neutral","sentiment_score":-0.010338522493839264},{"text":"Yep.","start":78.244995,"end":78.744995,"sentiment":"neutral","sentiment_score":0.04748369753360748},{"text":"Oakview Financial for both.","start":87.21001,"end":89.55,"sentiment":"neutral","sentiment_score":0.02547277742996812}],"sentiment":"neutral","sentiment_score":-0.16911818509522294,"num_words":56,"start":33.93,"end":89.55},{"sentences":[{"text":"Jenna@Oakview.com.au.","start":93.770004,"end":97.53001,"sentiment":"neutral","sentiment_score":0.023716595023870468},{"text":"Actually, a good question.","start":97.53001,"end":98.990005,"sentiment":"neutral","sentiment_score":0.08701015077531338},{"text":"Oakview Financial dot com dot a 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alright.","start":163.405,"end":164.065,"sentiment":"neutral","sentiment_score":0.2784639298915863}],"sentiment":"neutral","sentiment_score":0.10504788653925061,"num_words":20,"start":129.935,"end":164.065},{"sentences":[{"text":"Destination.","start":180.175,"end":180.575,"sentiment":"neutral","sentiment_score":0.26096826791763306},{"text":"There we go.","start":180.575,"end":181.295,"sentiment":"neutral","sentiment_score":0.11063956717650096},{"text":"It should be 0485839509.","start":181.295,"end":188.19499,"sentiment":"neutral","sentiment_score":0.02747782040387392},{"text":"Okay.","start":196.15001,"end":196.47,"sentiment":"neutral","sentiment_score":0.0028442004695534706},{"text":"Let me message Whitlam because 510 yeah.","start":196.47,"end":202.55,"sentiment":"neutral","sentiment_score":-0.0007262245884963445}],"sentiment":"neutral","sentiment_score":0.04378492996329442,"num_words":16,"start":180.175,"end":202.55},{"sentences":[{"text":"I don't have that number on me.","start":202.55,"end":204.15001,"sentiment":"neutral","sentiment_score":-0.09315472362296921},{"text":"It's all set up for me.","start":204.15001,"end":205.19,"sentiment":"neutral","sentiment_score":0.02290453078846137},{"text":"Hang on a second.","start":205.19,"end":206.17,"sentiment":"neutral","sentiment_score":-0.025823901407420635},{"text":"I'll message the team.","start":207.99,"end":209.235,"sentiment":"neutral","sentiment_score":0.05007884465157986},{"text":"It'd be handy if we have this information.","start":211.955,"end":213.735,"sentiment":"neutral","sentiment_score":0.03127137175761163}],"sentiment":"neutral","sentiment_score":-0.005774659779051255,"num_words":29,"start":202.55,"end":213.735},{"sentences":[{"text":"Sorry.","start":236.625,"end":236.945,"sentiment":"neutral","sentiment_score":-0.043525077402591705},{"text":"Give me one second.","start":236.945,"end":238.085,"sentiment":"neutral","sentiment_score":-0.003424120135605336},{"text":"He's riding 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Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you'd like to request a callback, dial 2. Welcome to Hub twenty four. This is Justin speaking. How can I help you? Good. How are you? Okay. I can imagine. I can imagine. Okay. What's your login ID number? Let's have a look. Yeah. Okay. I just need to quickly ID you as well just for security. So can I also confirm the dealer group you're associated with and the name of the practice? Thank you. And what's your email address we'd have here? Thank you. Okay. No. You don't send emails to yourself. All good. So what is your mobile number that we'd have? Yep. Oh, okay. All good. All good. We got a different one. Ending in 510. Yep. Okay. All good. All good. This is just new, isn't it, the login or relatively? Yeah. Oh, okay. All good. All good. No. I'm just seeing that that number that I've got is 510 ending in 510. I've got that registered for your login. So I suspect that's the number you should be getting the code from. Right. And is it on a phone, or is it just okay. On your phone, do you know how to set the time the settings and the time? Because it's gotta be ideally set to auto time. It's gotta match the computer because if the times are, like, slightly out between your computer and your phone, it's not gonna accept the code. So that's my next suspicion. But I think it comes down to seconds as well. Yeah. So maybe I think you just what sort of phone have you got? Let me look up some quick instructions. I think it's under settings. Okay. So you've just done that now. Yeah. Just see what happens now. Yay. Yeah. They gotta be synced up within seconds. No problem. You have a good afternoon. See you. Bye bye. 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to Hub twenty four. Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you'd like to request a callback, dial 2. Welcome to Hub twenty four. This is Justin speaking. How can I help you? Good.\n\nHow are you? Okay. I can imagine. I can imagine. Okay.\n\nWhat's your login ID number? Let's have a look. Yeah. Okay. I just need to quickly ID you as well just for security.\n\nSo can I also confirm the dealer group you're associated with and the name of the practice? Thank you. And what's your email address we'd have here? Thank you. Okay.\n\nNo. You don't send emails to yourself. All good. So what is your mobile number that we'd have? Yep.\n\nOh, okay. All good. All good. We got a different one. Ending in 510.\n\nYep. Okay. All good. All good. This is just new, isn't it, the login or relatively?\n\nYeah. Oh, okay. All good. All good. No.\n\nI'm just seeing that that number that I've got is 510 ending in 510. I've got that registered for your login. So I suspect that's the number you should be getting the code from. Right. And is it on a phone, or is it just okay.\n\nOn your phone, do you know how to set the time the settings and the time? Because it's gotta be ideally set to auto time. It's gotta match the computer because if the times are, like, slightly out between your computer and your phone, it's not gonna accept the code. So that's my next suspicion. But I think it comes down to seconds as well.\n\nYeah. So maybe I think you just what sort of phone have you got? Let me look up some quick instructions. I think it's under settings. Okay.\n\nSo you've just done that now. Yeah. Just see what happens now. Yay. Yeah.\n\nThey gotta be synced up within seconds. No problem. You have a good afternoon. See you. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":2.1599998,"end":3.86,"sentiment":"neutral","sentiment_score":0.15102716088294982},{"text":"Please note, your call may be recorded for training and quality purposes.","start":4.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.006731417030096054},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.32,"end":12.34,"sentiment":"neutral","sentiment_score":-0.04662519204430282},{"text":"Stay on the line, and our team will be with you shortly.","start":12.875,"end":15.455,"sentiment":"neutral","sentiment_score":0.028368381783366203},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":15.915,"end":18.895,"sentiment":"neutral","sentiment_score":-0.00030311158942905337}],"sentiment":"neutral","sentiment_score":0.004740037165382611,"num_words":56,"start":2.1599998,"end":18.895},{"sentences":[{"text":"If you'd like to request a callback, dial 2.","start":19.115,"end":21.935001,"sentiment":"neutral","sentiment_score":0.0005488557508215308},{"text":"Welcome to Hub twenty four.","start":24.395,"end":25.595001,"sentiment":"neutral","sentiment_score":0.10358488410711289},{"text":"This is Justin speaking.","start":25.595001,"end":26.715,"sentiment":"neutral","sentiment_score":0.1783887892961502},{"text":"How can I help you?","start":26.715,"end":27.84,"sentiment":"neutral","sentiment_score":0.15697462856769562},{"text":"Good.","start":30.96,"end":31.2,"sentiment":"positive","sentiment_score":0.409570574760437}],"sentiment":"neutral","sentiment_score":0.10128595821151976,"num_words":24,"start":19.115,"end":31.2},{"sentences":[{"text":"How are you?","start":31.2,"end":32.02,"sentiment":"neutral","sentiment_score":0.26568420231342316},{"text":"Okay.","start":51.895,"end":52.395,"sentiment":"negative","sentiment_score":-0.33900541067123413},{"text":"I can 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security.","start":74.685,"end":77.825,"sentiment":"neutral","sentiment_score":-0.049203988475104175}],"sentiment":"neutral","sentiment_score":-0.03576612638552552,"num_words":23,"start":55.975002,"end":77.825},{"sentences":[{"text":"So can I also confirm the dealer group you're associated with and the name of the practice?","start":80.685,"end":85.585,"sentiment":"neutral","sentiment_score":0.02759084543761085},{"text":"Thank you.","start":90.450005,"end":91.01,"sentiment":"neutral","sentiment_score":0.19677023589611053},{"text":"And what's your email address we'd have here?","start":91.01,"end":93.11,"sentiment":"neutral","sentiment_score":0.04586191475391388},{"text":"Thank you.","start":102.115,"end":102.515,"sentiment":"neutral","sentiment_score":-0.02631952241063118},{"text":"Okay.","start":102.515,"end":103.015,"sentiment":"neutral","sentiment_score":-0.010379733517766}],"sentiment":"neutral","sentiment_score":0.03888204613079627,"num_words":30,"start":80.685,"end":103.015},{"sentences":[{"text":"No.","start":103.475,"end":103.715,"sentiment":"neutral","sentiment_score":-0.07168810069561005},{"text":"You don't send emails to yourself.","start":103.715,"end":105.335,"sentiment":"neutral","sentiment_score":-0.1131148412823677},{"text":"All good.","start":105.395,"end":106.135,"sentiment":"neutral","sentiment_score":0.13028168305754662},{"text":"So what is your mobile number that we'd have?","start":106.435,"end":112.65,"sentiment":"neutral","sentiment_score":-0.002046212036576536},{"text":"Yep.","start":120.57,"end":121.07,"sentiment":"neutral","sentiment_score":0.001455120393075049}],"sentiment":"neutral","sentiment_score":-0.02667234580057036,"num_words":19,"start":103.475,"end":121.07},{"sentences":[{"text":"Oh, okay.","start":124.89,"end":125.630005,"sentiment":"neutral","sentiment_score":0.010248973965644836},{"text":"All good.","start":131.44499,"end":132.105,"sentiment":"neutral","sentiment_score":0.27480460703372955},{"text":"All good.","start":165.98499,"end":166.41,"sentiment":"positive","sentiment_score":0.5590898394584656},{"text":"We got a different one.","start":194.22,"end":195.44,"sentiment":"neutral","sentiment_score":-0.0657994993031025},{"text":"Ending in 510.","start":198.94,"end":200.56,"sentiment":"neutral","sentiment_score":0.0059482872279659205}],"sentiment":"neutral","sentiment_score":0.09836672900600466,"num_words":14,"start":124.89,"end":200.56},{"sentences":[{"text":"Yep.","start":203.18001,"end":203.68001,"sentiment":"neutral","sentiment_score":-0.09237392246723176},{"text":"Okay.","start":206.3,"end":206.8,"sentiment":"neutral","sentiment_score":0.02452877350151539},{"text":"All good.","start":238.43501,"end":238.99501,"sentiment":"positive","sentiment_score":0.3435496985912323},{"text":"All good.","start":238.99501,"end":239.735,"sentiment":"positive","sentiment_score":0.3441103398799896},{"text":"This is just new, isn't it, the login or relatively?","start":292.60498,"end":295.505,"sentiment":"neutral","sentiment_score":-0.07060297206044197}],"sentiment":"neutral","sentiment_score":0.037590325460769236,"num_words":16,"start":203.18001,"end":295.505},{"sentences":[{"text":"Yeah.","start":297.245,"end":297.745,"sentiment":"neutral","sentiment_score":-0.023831896483898163},{"text":"Oh, okay.","start":300.525,"end":301.26498,"sentiment":"neutral","sentiment_score":-0.047534154728055},{"text":"All good.","start":312.11,"end":312.84998,"sentiment":"neutral","sentiment_score":0.08908025175333023},{"text":"All good.","start":325.86502,"end":326.685,"sentiment":"positive","sentiment_score":0.335001677274704},{"text":"No.","start":331.94,"end":332.34,"sentiment":"neutral","sentiment_score":-0.1111634522676468}],"sentiment":"neutral","sentiment_score":0.07726252498105168,"num_words":8,"start":297.245,"end":332.34},{"sentences":[{"text":"I'm just seeing that that number that I've got is 510 ending in 510.","start":332.34,"end":336.34,"sentiment":"neutral","sentiment_score":-0.06885726390672582},{"text":"I've got that registered for your login.","start":336.34,"end":338.1,"sentiment":"neutral","sentiment_score":-0.0025421814061701298},{"text":"So I suspect that's the number you should be getting the code from.","start":338.1,"end":341.32,"sentiment":"neutral","sentiment_score":-0.05248985353570718},{"text":"Right.","start":353.695,"end":354.195,"sentiment":"neutral","sentiment_score":0.079557403922081},{"text":"And is it on a phone, or is it just okay.","start":354.415,"end":363.94,"sentiment":"neutral","sentiment_score":0.06577812372283502}],"sentiment":"neutral","sentiment_score":-0.018718441209310422,"num_words":46,"start":332.34,"end":363.94},{"sentences":[{"text":"On your phone, do you know how to set the time the settings and the time?","start":365.04,"end":369.62,"sentiment":"neutral","sentiment_score":0.011697190755512565},{"text":"Because it's gotta be ideally set to auto time.","start":374.48502,"end":379.545,"sentiment":"neutral","sentiment_score":0.015747619792819023},{"text":"It's gotta match the computer because if the times are, like, slightly out between your computer and your phone, it's not gonna accept the code.","start":379.765,"end":387.065,"sentiment":"neutral","sentiment_score":-0.015101081044413149},{"text":"So that's my next suspicion.","start":387.68,"end":388.98,"sentiment":"neutral","sentiment_score":-0.03400954380631447},{"text":"But I think it comes down to seconds as well.","start":395.68,"end":398.42,"sentiment":"neutral","sentiment_score":-0.02287170197814703}],"sentiment":"neutral","sentiment_score":-0.006883202072304602,"num_words":65,"start":365.04,"end":398.42},{"sentences":[{"text":"Yeah.","start":403.715,"end":404.03497,"sentiment":"neutral","sentiment_score":-0.0017536431550979614},{"text":"So maybe I think you just what sort of phone have you got?","start":404.03497,"end":406.85498,"sentiment":"neutral","sentiment_score":-0.006750230211764574},{"text":"Let me look up some quick instructions.","start":409.155,"end":411.25497,"sentiment":"neutral","sentiment_score":0.004685264014239822},{"text":"I think it's under settings.","start":411.31497,"end":412.615,"sentiment":"neutral","sentiment_score":0.0038388130255043507},{"text":"Okay.","start":419.39,"end":419.87,"sentiment":"neutral","sentiment_score":0.030497949570417404}],"sentiment":"neutral","sentiment_score":-0.0002599175226081301,"num_words":27,"start":403.715,"end":419.87},{"sentences":[{"text":"So you've just done that now.","start":419.87,"end":421.33002,"sentiment":"neutral","sentiment_score":0.03875488477448622},{"text":"Yeah.","start":423.71,"end":424.11002,"sentiment":"neutral","sentiment_score":0.04930832609534264},{"text":"Just see what happens now.","start":424.11002,"end":425.73,"sentiment":"neutral","sentiment_score":0.016109463572502137},{"text":"Yay.","start":448.36002,"end":448.68002,"sentiment":"positive","sentiment_score":0.4516852796077728},{"text":"Yeah.","start":448.68002,"end":449.0,"sentiment":"positive","sentiment_score":0.3647868037223816}],"sentiment":"neutral","sentiment_score":0.08420407399535179,"num_words":14,"start":419.87,"end":449.0},{"sentences":[{"text":"They gotta be synced up within seconds.","start":449.0,"end":450.86002,"sentiment":"neutral","sentiment_score":0.30335729462759836},{"text":"No problem.","start":455.0,"end":455.90002,"sentiment":"neutral","sentiment_score":0.27312739193439484},{"text":"You have a good afternoon.","start":457.5749,"end":458.6349,"sentiment":"positive","sentiment_score":0.7591796159744263},{"text":"See you.","start":460.6149,"end":460.93488,"sentiment":"positive","sentiment_score":0.5941393375396729},{"text":"Bye bye.","start":460.93488,"end":461.6749,"sentiment":"neutral","sentiment_score":0.30509792268276215}],"sentiment":"positive","sentiment_score":0.4591182470321655,"num_words":18,"start":449.0,"end":461.6749},{"sentences":[{"text":"Bye.","start":462.93488,"end":463.43488,"sentiment":"neutral","sentiment_score":-0.09689395874738692}],"sentiment":"neutral","sentiment_score":-0.09689395874738692,"num_words":1,"start":462.93488,"end":463.43488}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Hub twenty four. Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you'd like to request a callback, dial 2. Welcome to Hub twenty four. This is Justin speaking. How can I help you?\n\nChannel 0: Hi. My name is Jenna. How are you today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm well. Thank you. I'm an adviser, and I have been having issues logging in the last couple of days into my Hub twenty four account. It keeps telling me my authentication code is incorrect, and it works sometimes, doesn't work others, and I can't get in today, and\n\nChannel 1: Okay.\n\nChannel 0: it's frustrating.\n\nChannel 1: I can imagine. I can imagine. Okay. What's your login ID number? Let's have a look.\n\nChannel 0: It is 138,\n\nChannel 1: Yeah.\n\nChannel 0: 44414.\n\nChannel 1: Okay. I just need to quickly ID you as well just for security.\n\nChannel 0: Yep.\n\nChannel 1: So can I also confirm the dealer group you're associated with and the name of the practice?\n\nChannel 0: Oakview Financial for both.\n\nChannel 1: Thank you. And what's your email address we'd have here?\n\nChannel 0: Jenna@Oakview.com.au. Actually, a good question. Oakview Financial dot com dot a u. I didn't know\n\nChannel 1: Thank\n\nChannel 0: if it\n\nChannel 1: you.\n\nChannel 0: was\n\nChannel 1: Okay.\n\nChannel 0: Oakview\n\nChannel 1: No.\n\nChannel 0: or\n\nChannel 1: You don't send\n\nChannel 0: Oakview\n\nChannel 1: emails to yourself.\n\nChannel 0: Financial.\n\nChannel 1: All good.\n\nChannel 0: No.\n\nChannel 1: So what is your mobile number that we'd have?\n\nChannel 0: Good Good question. It will be the one that's linked to the business. Let me get that\n\nChannel 1: Yep.\n\nChannel 0: because I don't it's not our personal ones.\n\nChannel 1: Oh, okay.\n\nChannel 0: My my mom, it's the business one. Just give me one second. Sorry. I'm\n\nChannel 1: All\n\nChannel 0: gonna\n\nChannel 1: good.\n\nChannel 0: log in there and get it. Okay. What is it coming that comes in there? It's alright.\n\nChannel 1: All good.\n\nChannel 0: Destination. There we go. It should be 0485839509.\n\nChannel 1: We got a different one.\n\nChannel 0: Okay. Let me message Whitlam\n\nChannel 1: Ending\n\nChannel 0: because\n\nChannel 1: in 510.\n\nChannel 0: 510 yeah. I don't have that\n\nChannel 1: Yep.\n\nChannel 0: number on me. It's all set up for me. Hang on a second.\n\nChannel 1: Okay.\n\nChannel 0: I'll message the team. It'd be handy if we have this information. Sorry. Give me one second.\n\nChannel 1: All good. All good.\n\nChannel 0: He's riding now.\n\nChannel 1: This is just new, isn't it, the login or relatively?\n\nChannel 0: My mine's yeah. I've only just started\n\nChannel 1: Yeah.\n\nChannel 0: with Oakview in the last couple of weeks,\n\nChannel 1: Oh, okay.\n\nChannel 0: which would explain why I don't know where things are kept. Won't be a sec. I'm\n\nChannel 1: All\n\nChannel 0: assuming\n\nChannel 1: good.\n\nChannel 0: he's he's just getting it. That's one of the office mobiles. You can't remember it. Whitlam might know it. Sorry.\n\nHe's just getting it for me.\n\nChannel 1: All good.\n\nChannel 0: We're we're not in the office. Is there anything else you can ID me through while I'm waiting, or you\n\nChannel 1: No. I'm just seeing that that number that I've got is 510 ending in 510. I've got that registered for your login. So I suspect that's the number you should be getting the code from.\n\nChannel 0: need that? Well, I've got the two factor set up on my I opted for the two factor, not the mobile. So I've got it through Google Authenticator,\n\nChannel 1: Right. And is\n\nChannel 0: and\n\nChannel 1: it on\n\nChannel 0: it was\n\nChannel 1: a\n\nChannel 0: work\n\nChannel 1: phone, or\n\nChannel 0: it's\n\nChannel 1: is\n\nChannel 0: a\n\nChannel 1: it\n\nChannel 0: yeah.\n\nChannel 1: just\n\nChannel 0: It's on, yeah, it's on my phone, and it's been working fine up until about two days ago.\n\nChannel 1: okay. On your phone, do you know how to set the time the settings and the time?\n\nChannel 0: Yes. Yep.\n\nChannel 1: Because it's gotta be ideally set to auto time. It's gotta match the computer because if the times are, like, slightly out between your computer and your phone, it's not gonna\n\nChannel 0: Oh,\n\nChannel 1: accept\n\nChannel 0: okay.\n\nChannel 1: the code. So that's my next suspicion.\n\nChannel 0: Well, on my computer, it says 156, and my phone says 156.\n\nChannel 1: But I think it comes down to seconds as well.\n\nChannel 0: Okay. I don't know how to do that. So set automatically, you say?\n\nChannel 1: Yeah. So maybe I think you just what sort of phone have you got?\n\nChannel 0: An iPhone?\n\nChannel 1: Let me look up some quick instructions. I think it's under settings.\n\nChannel 0: Yeah. I've just changed it set automatically rather than what it was on.\n\nChannel 1: Okay. So you've just\n\nChannel 0: I'll\n\nChannel 1: done that now.\n\nChannel 0: yeah. I'll give it a go and see if that\n\nChannel 1: Yeah.\n\nChannel 0: works.\n\nChannel 1: Just see what happens now.\n\nChannel 0: That might explain why sometimes it works and sometimes it doesn't depending on how quickly my fingers type. Okay. Nine six seven. Okay. It worked.\n\nSo I think you solved the problem for\n\nChannel 1: Yay.\n\nChannel 0: me. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: They\n\nChannel 0: so\n\nChannel 1: gotta\n\nChannel 0: much.\n\nChannel 1: be synced up within seconds.\n\nChannel 0: Oh my gosh. That's insane. Thank you. That's\n\nChannel 1: No\n\nChannel 0: immense\n\nChannel 1: problem. You have a good afternoon.\n\nChannel 0: sense. Thank you.\n\nChannel 1: See you. Bye bye.\n\nChannel 0: You too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":2.1599998,"end":3.86,"sentiment":"neutral","sentiment_score":0.15102716088294982},{"text":"Please note, your call may be recorded for training and quality purposes.","start":4.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.006731417030096054},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.32,"end":12.34,"sentiment":"neutral","sentiment_score":-0.04662519204430282},{"text":"Stay on the line, and our team will be with you shortly.","start":12.875,"end":15.455,"sentiment":"neutral","sentiment_score":0.028368381783366203},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":15.915,"end":18.895,"sentiment":"neutral","sentiment_score":-0.00030311158942905337}],"sentiment":"neutral","sentiment_score":0.004740037165382611,"channel":1,"num_words":56,"start":2.1599998,"end":18.895},{"sentences":[{"text":"If you'd like to request a callback, dial 2.","start":19.115,"end":21.935001,"sentiment":"neutral","sentiment_score":0.0005488557508215308},{"text":"Welcome to Hub twenty four.","start":24.395,"end":25.595001,"sentiment":"neutral","sentiment_score":0.10358488410711289},{"text":"This is Justin speaking.","start":25.595001,"end":26.715,"sentiment":"neutral","sentiment_score":0.1783887892961502},{"text":"How can I help you?","start":26.715,"end":27.84,"sentiment":"neutral","sentiment_score":0.15697462856769562}],"sentiment":"neutral","sentiment_score":0.08788227923113205,"channel":1,"num_words":23,"start":19.115,"end":27.84},{"sentences":[{"text":"Hi.","start":28.485,"end":28.724998,"sentiment":"neutral","sentiment_score":0.13651692867279053},{"text":"My name is Jenna.","start":28.724998,"end":29.369999,"sentiment":"neutral","sentiment_score":0.13969986326992512},{"text":"How are you today?","start":29.369999,"end":30.43,"sentiment":"neutral","sentiment_score":0.20764365419745445}],"sentiment":"neutral","sentiment_score":0.16954344428247875,"channel":0,"num_words":9,"start":28.485,"end":30.43},{"sentences":[{"text":"Good.","start":30.96,"end":31.2,"sentiment":"positive","sentiment_score":0.409570574760437},{"text":"How are you?","start":31.2,"end":32.02,"sentiment":"neutral","sentiment_score":0.26568420231342316}],"sentiment":"neutral","sentiment_score":0.3016557954251766,"channel":1,"num_words":4,"start":30.96,"end":32.02},{"sentences":[{"text":"I'm well.","start":32.25,"end":32.89,"sentiment":"neutral","sentiment_score":0.3274705111980438},{"text":"Thank you.","start":32.89,"end":33.55,"sentiment":"positive","sentiment_score":0.4765201061964035},{"text":"I'm an adviser, and I have been having issues logging in the last couple of days into my Hub twenty four account.","start":33.93,"end":40.43,"sentiment":"neutral","sentiment_score":-0.05431983856992288},{"text":"It keeps telling me my authentication code is incorrect, and it works sometimes, doesn't work others, and I can't get in today, and","start":41.449997,"end":52.095,"sentiment":"neutral","sentiment_score":-0.3163985150015872}],"sentiment":"neutral","sentiment_score":-0.1400861440568554,"channel":0,"num_words":49,"start":32.25,"end":52.095},{"sentences":[{"text":"Okay.","start":51.895,"end":52.395,"sentiment":"negative","sentiment_score":-0.33900541067123413}],"sentiment":"negative","sentiment_score":-0.33900541067123413,"channel":1,"num_words":1,"start":51.895,"end":52.395},{"sentences":[{"text":"it's frustrating.","start":52.095,"end":52.835,"sentiment":"negative","sentiment_score":-0.5532183945178986}],"sentiment":"negative","sentiment_score":-0.5532183945178986,"channel":0,"num_words":2,"start":52.095,"end":52.835},{"sentences":[{"text":"I can imagine.","start":53.655003,"end":54.555,"sentiment":"negative","sentiment_score":-0.522295872370402},{"text":"I can imagine.","start":54.615,"end":55.435,"sentiment":"neutral","sentiment_score":-0.2855709691842397},{"text":"Okay.","start":55.655003,"end":55.975002,"sentiment":"neutral","sentiment_score":-0.0375242680311203},{"text":"What's your login ID number?","start":55.975002,"end":57.415,"sentiment":"neutral","sentiment_score":-0.03478237167000771},{"text":"Let's have a look.","start":57.415,"end":58.2,"sentiment":"neutral","sentiment_score":-0.011014471761882305}],"sentiment":"neutral","sentiment_score":-0.16744340863078833,"channel":1,"num_words":16,"start":53.655003,"end":58.2},{"sentences":[{"text":"It is 138,","start":58.655,"end":60.57,"sentiment":"neutral","sentiment_score":-0.009466466183463732}],"sentiment":"neutral","sentiment_score":-0.009466466183463732,"channel":0,"num_words":3,"start":58.655,"end":60.57},{"sentences":[{"text":"Yeah.","start":61.24,"end":61.74,"sentiment":"neutral","sentiment_score":-0.005599547177553177}],"sentiment":"neutral","sentiment_score":-0.005599547177553177,"channel":1,"num_words":1,"start":61.24,"end":61.74},{"sentences":[{"text":"44414.","start":62.07,"end":63.929996,"sentiment":"neutral","sentiment_score":-0.012954691424965858}],"sentiment":"neutral","sentiment_score":-0.012954691424965858,"channel":0,"num_words":1,"start":62.07,"end":63.929996},{"sentences":[{"text":"Okay.","start":74.204994,"end":74.685,"sentiment":"neutral","sentiment_score":-0.008603752590715885},{"text":"I just need to quickly ID you as well just for security.","start":74.685,"end":77.825,"sentiment":"neutral","sentiment_score":-0.049203988475104175}],"sentiment":"neutral","sentiment_score":-0.0460808934070743,"channel":1,"num_words":13,"start":74.204994,"end":77.825},{"sentences":[{"text":"Yep.","start":78.244995,"end":78.744995,"sentiment":"neutral","sentiment_score":0.04748369753360748}],"sentiment":"neutral","sentiment_score":0.04748369753360748,"channel":0,"num_words":1,"start":78.244995,"end":78.744995},{"sentences":[{"text":"So can I also confirm the dealer group you're associated with and the name of the practice?","start":80.685,"end":85.585,"sentiment":"neutral","sentiment_score":0.02759084543761085}],"sentiment":"neutral","sentiment_score":0.02759084543761085,"channel":1,"num_words":17,"start":80.685,"end":85.585},{"sentences":[{"text":"Oakview Financial for both.","start":87.21001,"end":89.55,"sentiment":"neutral","sentiment_score":0.02547277742996812}],"sentiment":"neutral","sentiment_score":0.02547277742996812,"channel":0,"num_words":4,"start":87.21001,"end":89.55},{"sentences":[{"text":"Thank you.","start":90.450005,"end":91.01,"sentiment":"neutral","sentiment_score":0.19677023589611053},{"text":"And what's your email address we'd have here?","start":91.01,"end":93.11,"sentiment":"neutral","sentiment_score":0.04586191475391388}],"sentiment":"neutral","sentiment_score":0.07604357898235321,"channel":1,"num_words":10,"start":90.450005,"end":93.11},{"sentences":[{"text":"Jenna@Oakview.com.au.","start":93.770004,"end":97.53001,"sentiment":"neutral","sentiment_score":0.023716595023870468},{"text":"Actually, a good question.","start":97.53001,"end":98.990005,"sentiment":"neutral","sentiment_score":0.08701015077531338},{"text":"Oakview Financial dot com dot a u.","start":99.130005,"end":101.61,"sentiment":"neutral","sentiment_score":0.011563298558550221},{"text":"I didn't know","start":101.61,"end":102.170006,"sentiment":"neutral","sentiment_score":-0.04770727828145027}],"sentiment":"neutral","sentiment_score":0.020638563546041648,"channel":0,"num_words":15,"start":93.770004,"end":102.170006},{"sentences":[{"text":"Thank","start":102.115,"end":102.354996,"sentiment":"neutral","sentiment_score":-0.035709675401449203}],"sentiment":"neutral","sentiment_score":-0.035709675401449203,"channel":1,"num_words":1,"start":102.115,"end":102.354996},{"sentences":[{"text":"if 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An agent named Justin asks for her login ID and dealer group, as well as her email address and mobile number for security purposes. Justin then asks Jenna to set up her time settings and explains that it will automatically sync within seconds. Jenna thanks him and ends the call."},"intents":{"segments":[{"text":"This is Justin speaking. How can I help you? Hi.","start_word":70,"end_word":79,"intents":[{"intent":"Request assistance","confidence_score":0.04535768}]},{"text":"On your phone, do you know how to set the time the settings and the time?","start_word":580,"end_word":595,"intents":[{"intent":"Set time settings","confidence_score":0.09180902}]}]},"sentiments":{"segments":[{"text":"Welcome to Hub twenty four. Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you'd like to request a callback, dial 2. Welcome to Hub twenty four. This is Justin speaking. How can I help you? Hi. My name is Jenna. How are you today?","start_word":0,"end_word":87,"sentiment":"neutral","sentiment_score":0.04758630320429802},{"text":"Good.","start_word":88,"end_word":88,"sentiment":"positive","sentiment_score":0.409570574760437},{"text":"How are you? I'm well.","start_word":89,"end_word":93,"sentiment":"neutral","sentiment_score":0.30453258752822876},{"text":"Thank you.","start_word":94,"end_word":95,"sentiment":"positive","sentiment_score":0.46611809730529785},{"text":"I'm an adviser, and I have been having issues logging in the last couple of days into my Hub twenty four account. It keeps telling me my authentication code is incorrect, and it works sometimes, doesn't work others, and I can't get in today, and Okay.","start_word":96,"end_word":141,"sentiment":"neutral","sentiment_score":-0.19083097577095032},{"text":"it's frustrating. I can imagine.","start_word":142,"end_word":146,"sentiment":"negative","sentiment_score":-0.5415289998054504},{"text":"I can imagine. Okay. What's your login ID number? Let's have a look. It is 138, Yeah. 44414. Okay. I just need to quickly ID you as well just for security. Yep. So can I also confirm the dealer group you're associated with and the name of the practice? Oakview Financial for both. Thank you. And what's your email address we'd have here? Jenna@Oakview.com.au. Actually, a good question. Oakview Financial dot com dot a u. I didn't know Thank if it you. was Okay. Oakview No. or You don't send Oakview emails to yourself. Financial. All good. No. So what is your mobile number that we'd have? Good Good question. It will be the one that's linked to the business. Let me get that Yep. because I don't it's not our personal ones. Oh, okay. My my mom, it's the business one. Just give me one second. Sorry. I'm All gonna good. log in there and get it. Okay. What is it coming that comes in there? It's alright.","start_word":147,"end_word":315,"sentiment":"neutral","sentiment_score":0.011197138313182009},{"text":"All good.","start_word":316,"end_word":317,"sentiment":"positive","sentiment_score":0.5469884872436523},{"text":"Destination. There we go. It should be 0485839509. We got a different one. Okay. Let me message Whitlam Ending because in 510. 510 yeah. I don't have that Yep. number on me. It's all set up for me. Hang on a second. Okay. I'll message the team. It'd be handy if we have this information. Sorry. Give me one second.","start_word":318,"end_word":377,"sentiment":"neutral","sentiment_score":0.00712008448317647},{"text":"All good.","start_word":378,"end_word":379,"sentiment":"positive","sentiment_score":0.34406036138534546},{"text":"All good. He's riding now. This is just new, isn't it, the login or relatively? My mine's yeah. I've only just started Yeah. with Oakview in the last couple of weeks, Oh, okay. which would explain why I don't know where things are kept. Won't be a sec. I'm All assuming good. he's he's just getting it. That's one of the office mobiles. You can't remember it. Whitlam might know it. Sorry. He's just getting it for me. All good. We're we're not in the office. Is there anything else you can ID me through while I'm waiting, or you No. I'm just seeing that that number that I've got is 510 ending in 510. I've got that registered for your login. So I suspect that's the number you should be getting the code from. need that? Well, I've got the two factor set up on my I opted for the two factor, not the mobile. So I've got it through Google Authenticator, Right. And is and it on it was a work phone, or it's is a it yeah. just It's on, yeah, it's on my phone, and it's been working fine up until about two days ago. okay. On your phone, do you know how to set the time the settings and the time? Yes. Yep. Because it's gotta be ideally set to auto time. It's gotta match the computer because if the times are, like, slightly out between your computer and your phone, it's not gonna Oh, accept okay. the code. So that's my next suspicion. Well, on my computer, it says 156, and my phone says 156. But I think it comes down to seconds as well. Okay. I don't know how to do that. So set automatically, you say? Yeah. So maybe I think you just what sort of phone have you got? An iPhone? Let me look up some quick instructions. I think it's under settings. Yeah. I've just changed it set automatically rather than what it was on. Okay. So you've just I'll done that now. yeah. I'll give it a go and see if that Yeah. works. Just see what happens now. That might explain why sometimes it works and sometimes it doesn't depending on how quickly my fingers type. Okay. Nine six seven. Okay. It worked.","start_word":380,"end_word":764,"sentiment":"neutral","sentiment_score":0.0122824987904592},{"text":"So I think you solved the problem for Yay.","start_word":765,"end_word":773,"sentiment":"positive","sentiment_score":0.4109606146812439},{"text":"me.","start_word":774,"end_word":774,"sentiment":"neutral","sentiment_score":0.2692735195159912},{"text":"Thank Yeah. you They so gotta much.","start_word":775,"end_word":781,"sentiment":"positive","sentiment_score":0.3847237229347229},{"text":"be synced up within seconds. Oh my gosh.","start_word":782,"end_word":789,"sentiment":"neutral","sentiment_score":0.28508445620536804},{"text":"That's insane. Thank you.","start_word":790,"end_word":793,"sentiment":"positive","sentiment_score":0.44299203157424927},{"text":"That's No immense problem.","start_word":794,"end_word":797,"sentiment":"neutral","sentiment_score":0.3109475076198578},{"text":"You have a good afternoon. sense. Thank you. See you.","start_word":798,"end_word":807,"sentiment":"positive","sentiment_score":0.7029379606246948},{"text":"Bye bye. You too. Bye. Bye.","start_word":808,"end_word":813,"sentiment":"neutral","sentiment_score":0.2327176332473755}],"average":{"sentiment":"neutral","sentiment_score":0.03210992285478814}}}}