{"metadata":{"transaction_key":"deprecated","request_id":"019eaf05-e1d7-7bc1-bcb7-22286ebf9402","sha256":"92b647d808235549c274ad7831436854a15b668334a03bc85c524b12b1c44894","created":"2026-06-10T00:54:19.919Z","duration":20.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Jamie from Cloud Solution IT.","confidence":0.8618164,"words":[{"word":"jamie","start":5.92,"end":6.42,"confidence":0.70947266,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.06080024316906929},{"word":"from","start":6.48,"end":6.8799996,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09297458827495576},{"word":"cloud","start":6.8799996,"end":7.2799997,"confidence":0.6557617,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.08666446805000305},{"word":"solution","start":7.2799997,"end":7.7799997,"confidence":0.8618164,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.11012354493141174},{"word":"it","start":8.0,"end":8.5,"confidence":0.9729004,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.09776512533426283}],"paragraphs":{"transcript":"\nJamie from Cloud Solution IT.","paragraphs":[{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":5.92,"end":8.5,"sentiment":"neutral","sentiment_score":0.08966559395194054}],"sentiment":"neutral","sentiment_score":0.08966559395194054,"num_words":5,"start":5.92,"end":8.5}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line.","confidence":1.0,"words":[{"word":"if","start":0.16,"end":0.32,"confidence":0.62158203,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.016840972006320953},{"word":"you","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026081565767526627},{"word":"record","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.04560167342424393},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.023157324641942974},{"word":"name","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.032316647469997406},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04450507462024689},{"word":"reason","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04553170129656792},{"word":"for","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04071107506752014},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.046830836683511734},{"word":"i'll","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02624344825744629},{"word":"see","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03034924529492855},{"word":"if","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03119666688144207},{"word":"this","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0351206511259079},{"word":"person","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.03008957207202911},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02512507326900959},{"word":"available","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02433408424258232},{"word":"thanks","start":13.2,"end":13.679999,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7466961145401001},{"word":"jamie","start":13.679999,"end":14.179999,"confidence":0.9921875,"punctuated_word":"Jamie.","sentiment":"positive","sentiment_score":0.6334956884384155},{"word":"please","start":14.626937,"end":14.786937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1119176149368286},{"word":"stay","start":14.786937,"end":15.266937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.21189728379249573},{"word":"on","start":15.266937,"end":15.426937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.18543176352977753},{"word":"the","start":15.426937,"end":15.586937,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.416375070810318},{"word":"line","start":15.586937,"end":16.086937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.096577987074852}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":-0.032752225757576525},{"text":"Thanks, Jamie.","start":13.2,"end":14.179999,"sentiment":"positive","sentiment_score":0.6900959014892578},{"text":"Please stay on the line.","start":14.626937,"end":16.086937,"sentiment":"neutral","sentiment_score":0.20443994402885438}],"sentiment":"neutral","sentiment_score":0.08166764830441578,"num_words":23,"start":0.16,"end":16.086937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":-0.032752225757576525}],"sentiment":"neutral","sentiment_score":-0.032752225757576525,"channel":1,"num_words":16,"start":0.16,"end":4.58},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":5.92,"end":8.5,"sentiment":"neutral","sentiment_score":0.08966559395194054}],"sentiment":"neutral","sentiment_score":0.08966559395194054,"channel":0,"num_words":5,"start":5.92,"end":8.5},{"sentences":[{"text":"Thanks, Jamie.","start":13.2,"end":14.179999,"sentiment":"positive","sentiment_score":0.6900959014892578},{"text":"Please stay on the line.","start":14.626937,"end":16.086937,"sentiment":"neutral","sentiment_score":0.20443994402885438}],"sentiment":"positive","sentiment_score":0.3431987890175411,"channel":1,"num_words":7,"start":13.2,"end":16.086937}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT. Thanks, Jamie. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":23,"end_word":27,"intents":[{"intent":"Notify caller of availability","confidence_score":0.0034162274}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":-0.004918186459690332},{"text":"Thanks, Jamie.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.6900959014892578},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":0.2037234753370285}],"average":{"sentiment":"neutral","sentiment_score":0.10405226011533995}}}}