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want.","start":72.225,"end":73.765,"sentiment":"neutral","sentiment_score":-0.05748171312734485}],"sentiment":"neutral","sentiment_score":-0.11487367775823389,"channel":1,"num_words":14,"start":70.865,"end":73.765},{"sentences":[{"text":"Our oh, no no worries.","start":74.185,"end":75.305,"sentiment":"neutral","sentiment_score":-0.032707128673791885},{"text":"If he's not available, just call him back some other time.","start":75.305,"end":78.56687,"sentiment":"neutral","sentiment_score":-0.09864739193157716}],"sentiment":"neutral","sentiment_score":-0.07804105966351926,"channel":0,"num_words":16,"start":74.185,"end":78.56687},{"sentences":[{"text":"Okay.","start":79.425,"end":79.825,"sentiment":"neutral","sentiment_score":0.05616593360900879},{"text":"No worries.","start":79.825,"end":80.485,"sentiment":"neutral","sentiment_score":0.1050841175019741}],"sentiment":"neutral","sentiment_score":0.088778056204319,"channel":1,"num_words":3,"start":79.425,"end":80.485},{"sentences":[{"text":"Thank you.","start":81.12687,"end":81.92687,"sentiment":"neutral","sentiment_score":0.2999163568019867},{"text":"Alright.","start":81.92687,"end":82.32687,"sentiment":"neutral","sentiment_score":0.22964605689048767}],"sentiment":"neutral","sentiment_score":0.2764929234981537,"channel":0,"num_words":3,"start":81.12687,"end":82.32687},{"sentences":[{"text":"Alright.","start":82.305,"end":82.785,"sentiment":"neutral","sentiment_score":0.2707015872001648}],"sentiment":"neutral","sentiment_score":0.2707015872001648,"channel":1,"num_words":1,"start":82.305,"end":82.785},{"sentences":[{"text":"Bye bye.","start":82.32687,"end":82.98687,"sentiment":"neutral","sentiment_score":0.31099265813827515}],"sentiment":"neutral","sentiment_score":0.31099265813827515,"channel":0,"num_words":2,"start":82.32687,"end":82.98687},{"sentences":[{"text":"Have a lovely day.","start":82.785,"end":83.905,"sentiment":"positive","sentiment_score":0.6185272186994553},{"text":"Bye.","start":83.905,"end":84.405,"sentiment":"neutral","sentiment_score":0.17784608900547028}],"sentiment":"positive","sentiment_score":0.5303909927606583,"channel":1,"num_words":5,"start":82.785,"end":84.405}]},"summary":{"result":"success","short":"The customer calls K commodityya and the Vinta Fairfax Family Foundation and is put on hold briefly before being redirected to a representative named Jordan. Jordan informs the customer that Lax meantime not available but offers to take a message and the customer declines. Jordan provides the number for Lax to call back and the call ends politely."},"intents":{"segments":[{"text":"I would like to speak with Lax Pereira. May I ask who's calling, please?","start_word":58,"end_word":71,"intents":[{"intent":"Speak with lax pereira","confidence_score":0.21382938}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kambuya and the Vinta Fairfax Family Foundation.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.3946621119976044},{"text":"Please hold the line. We'll be with you shortly. Thank you for calling Kambuya and the Vince of Fairfax Family Foundation. Please hold the line. We'll be with you shortly. Thank you for call Call us ask. Hello. McCann. This is Jordan speaking. Yeah. Good morning, Jordan. I would like to speak with Lax Pereira. May I ask who's calling, please? My name is Ronald from Cloud Solution IT. Alright. I'll go speak with him early. Give me one moment. Alright. Thank you. He's not available at the moment. I can take a message if you want. Our oh, no no worries. If he's not available, just call him back some other time. Okay. No worries. Thank you. Alright. Alright. Bye bye.","start_word":11,"end_word":132,"sentiment":"neutral","sentiment_score":0.07506256550550461},{"text":"Have a lovely day.","start_word":133,"end_word":136,"sentiment":"positive","sentiment_score":0.6160629987716675},{"text":"Bye.","start_word":137,"end_word":137,"sentiment":"neutral","sentiment_score":0.2376029342412949}],"average":{"sentiment":"neutral","sentiment_score":0.11850718638343267}}}}