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Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":7.04,"end":7.6,"sentiment":"positive","sentiment_score":0.3343362361192703},{"text":"It's Sharif calling back.","start":7.6,"end":8.72,"sentiment":"neutral","sentiment_score":0.17380178719758987},{"text":"Sorry.","start":8.72,"end":8.96,"sentiment":"neutral","sentiment_score":-0.008659260347485542},{"text":"I missed your call.","start":8.96,"end":9.94,"sentiment":"neutral","sentiment_score":-0.06361551582813263},{"text":"Yeah.","start":20.375,"end":20.875,"sentiment":"neutral","sentiment_score":0.09939931333065032}],"sentiment":"neutral","sentiment_score":0.1000131342249612,"num_words":12,"start":7.04,"end":20.875},{"sentences":[{"text":"Yeah.","start":35.47,"end":35.71,"sentiment":"neutral","sentiment_score":0.012257719412446022},{"text":"I did already.","start":35.71,"end":36.43,"sentiment":"neutral","sentiment_score":-0.00403291763116916},{"text":"That's for $250.","start":36.43,"end":38.29,"sentiment":"neutral","sentiment_score":-0.016433317214250565},{"text":"Yeah.","start":40.35,"end":40.59,"sentiment":"neutral","sentiment_score":-0.1076776087284088},{"text":"No.","start":40.59,"end":40.75,"sentiment":"negative","sentiment_score":-0.45695680379867554}],"sentiment":"neutral","sentiment_score":-0.06819726640565528,"num_words":9,"start":35.47,"end":40.75},{"sentences":[{"text":"I'm not accepting that card.","start":40.75,"end":42.29,"sentiment":"negative","sentiment_score":-0.5678344964981079},{"text":"Alright.","start":45.008938,"end":45.488937,"sentiment":"neutral","sentiment_score":0.2005527466535568},{"text":"No worries.","start":45.488937,"end":46.148937,"sentiment":"neutral","sentiment_score":0.17331552505493164},{"text":"You too.","start":46.448936,"end":46.92894,"sentiment":"neutral","sentiment_score":0.12630898132920265},{"text":"Bye.","start":46.92894,"end":47.42894,"sentiment":"neutral","sentiment_score":0.07167872041463852}],"sentiment":"neutral","sentiment_score":-0.1788810911503705,"num_words":11,"start":40.75,"end":47.42894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning.\n\nChannel 1: Good morning. It's Sharif calling back. Sorry. I missed your call.\n\nChannel 0: Alright. Hello, Sherry. This is Harding from Gutter CleanForce. I'm just following up on the inquiry you made to our website regarding our service.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. We currently have availability on the twentieth and twenty first. So if you're ready to proceed, I can book you in for either of those dates. And we already sent you an email. Can you please review it?\n\nChannel 1: Yeah. I did already. That's for $250.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. No. I'm not accepting that card.\n\nChannel 0: Alright. Alright. Thank you so much, Mercedes.\n\nChannel 1: Alright.\n\nChannel 0: Have a\n\nChannel 1: No\n\nChannel 0: good\n\nChannel 1: worries.\n\nChannel 0: day.\n\nChannel 1: You too. 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The agent offers available dates for the service and confirms a payment of $250, which the customer declines. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"We currently have availability on the twentieth and twenty first. So if you're ready to proceed, I can book you in for either of those dates.","start_word":40,"end_word":65,"intents":[{"intent":"Book appointment","confidence_score":0.011791187}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20971249043941495},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.33579325675964355},{"text":"Good morning. It's Sharif calling back. Sorry. I missed your call. Alright. Hello, Sherry. This is Harding from Gutter CleanForce. I'm just following up on the inquiry you made to our website regarding our service. Yeah. Mhmm. We currently have availability on the twentieth and twenty first. So if you're ready to proceed, I can book you in for either of those dates. And we already sent you an email. Can you please review it? Yeah. I did already. That's for $250. Mhmm. Yeah.","start_word":3,"end_word":86,"sentiment":"neutral","sentiment_score":0.09132394194602966},{"text":"No. I'm not accepting that card.","start_word":87,"end_word":92,"sentiment":"negative","sentiment_score":-0.530575692653656},{"text":"Alright. Alright.","start_word":93,"end_word":94,"sentiment":"neutral","sentiment_score":0.04995819181203842},{"text":"Thank you so much, Mercedes.","start_word":95,"end_word":99,"sentiment":"positive","sentiment_score":0.42511457204818726},{"text":"Alright. Have a No good worries. day. You too. Bye.","start_word":100,"end_word":109,"sentiment":"neutral","sentiment_score":0.15364740788936615}],"average":{"sentiment":"neutral","sentiment_score":0.07947132199309594}}}}