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Thanks for calling Pete's Pizzas. This is Wayne, the AI ordering assistant. What can I get cooking for you today? I don't see that on our menu. Would you like me to read what we do have? We have mozzarella on all our pizzas, and you can add extra cheese for a little kick, or switch to vegan cheese if you prefer. I'm sorry, but we don't have cheddar. Would you like to try our extra cheese or vegan cheese instead? Alright. Extra cheese it is. What can I get started for you today? Just to confirm, did you mean two large pepperoni pizzas with extra cheese? Great. For the pizzas, we'll have two large pepperoni pizzas with extra cheese. Now for the personal pie, did you want a specific pizza from our menu, or should I go through the options? Perfect choice. We have a meat lovers pizza that comes loaded with pepperoni, ham, bacon, beef, and Italian sausage. Would you like that in a small size? Sure thing. We'll make it a small meat lover's pizza with extra sausage. Now for the salad and soda, did you have a preference? We have a Caesar salad on the menu. Would that work for you? Alright. No salad then. We have soda options such as Coke, Coke Zero, Sprite, and Fanta. Which one would you like? Got it. One Sprite coming up. To recap, two large pepperoni pizzas with extra cheese, a small meat lovers pizza with extra sausage, and a Sprite. Anything else? Absolutely. Adding a can of Coke to your order. Is there anything else you'd like? We don't have mozzarella sticks, but we do offer garlic bread and cheesy garlic bread. Would you like to try one of those? Perfect. We'll add one garlic bread and one cheesy garlic bread. Anything else? We don't have ranch, but we can offer a garlic dipping sauce. Would you like to add that instead? Great. I'll add two garlic dipping sauces to your order. Anything else? Let's recap your order. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a Sprite, a can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Let me calculate the total for you. One moment. Your total is $95. Would you like this order for pickup or delivery? Are you still there? I apologize for that. Would you like a 375 milliliters can, a 600 milliliters bottle, or a 1.25 l bottle of Sprite? Great choice. I'll update your order to include a 1.25 l bottle of Sprite. Let me just get the new total for you. Your updated total is $105. Would you like this order for pickup or delivery? Sure thing. Here's what I have so far. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a 1.25 l bottle of Sprite, a 375 milliliters can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Is that correct? Thank you. The total is $105. Would this be for pickup or delivery? Perfect. Could I get your name and callback number, please? Thanks, Sam. And your callback number? Sorry. We've hit the time limit on this call. 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there. Thanks for calling Pete's Pizzas. This is Wayne, the AI ordering assistant. What can I get cooking for you today? I don't see that on our menu.\n\nWould you like me to read what we do have? We have mozzarella on all our pizzas, and you can add extra cheese for a little kick, or switch to vegan cheese if you prefer. I'm sorry, but we don't have cheddar. Would you like to try our extra cheese or vegan cheese instead? Alright.\n\nExtra cheese it is. What can I get started for you today? Just to confirm, did you mean two large pepperoni pizzas with extra cheese? Great. For the pizzas, we'll have two large pepperoni pizzas with extra cheese.\n\nNow for the personal pie, did you want a specific pizza from our menu, or should I go through the options? Perfect choice. We have a meat lovers pizza that comes loaded with pepperoni, ham, bacon, beef, and Italian sausage. Would you like that in a small size? Sure thing.\n\nWe'll make it a small meat lover's pizza with extra sausage. Now for the salad and soda, did you have a preference? We have a Caesar salad on the menu. Would that work for you? Alright.\n\nNo salad then. We have soda options such as Coke, Coke Zero, Sprite, and Fanta. Which one would you like? Got it. One Sprite coming up.\n\nTo recap, two large pepperoni pizzas with extra cheese, a small meat lovers pizza with extra sausage, and a Sprite. Anything else? Absolutely. Adding a can of Coke to your order. Is there anything else you'd like?\n\nWe don't have mozzarella sticks, but we do offer garlic bread and cheesy garlic bread. Would you like to try one of those? Perfect. We'll add one garlic bread and one cheesy garlic bread. Anything else?\n\nWe don't have ranch, but we can offer a garlic dipping sauce. Would you like to add that instead? Great. I'll add two garlic dipping sauces to your order. Anything else?\n\nLet's recap your order. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a Sprite, a can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Let me calculate the total for you. One moment. Your total is $95.\n\nWould you like this order for pickup or delivery? Are you still there? I apologize for that. Would you like a 375 milliliters can, a 600 milliliters bottle, or a 1.25 l bottle of Sprite? Great choice.\n\nI'll update your order to include a 1.25 l bottle of Sprite. Let me just get the new total for you. Your updated total is $105. Would you like this order for pickup or delivery? Sure thing.\n\nHere's what I have so far. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a 1.25 l bottle of Sprite, a 375 milliliters can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Is that correct? Thank you. The total is $105.\n\nWould this be for pickup or delivery? Perfect. Could I get your name and callback number, please? Thanks, Sam. And your callback number?\n\nSorry. We've hit the time limit on this call. I'll have to end here.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.64,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2854485958814621},{"text":"Thanks for calling Pete's Pizzas.","start":5.52,"end":7.06,"sentiment":"positive","sentiment_score":0.6148083925247192},{"text":"This is Wayne, the AI ordering assistant.","start":7.68,"end":10.0199995,"sentiment":"positive","sentiment_score":0.5326883750302451},{"text":"What can I get cooking for you today?","start":10.8,"end":12.66,"sentiment":"positive","sentiment_score":0.4446325711905956},{"text":"I don't see that on our menu.","start":17.665,"end":19.125,"sentiment":"negative","sentiment_score":-0.364872191633497}],"sentiment":"neutral","sentiment_score":0.28885217267891455,"num_words":29,"start":4.64,"end":19.125},{"sentences":[{"text":"Would you like me to read what we do have?","start":19.425,"end":21.365,"sentiment":"neutral","sentiment_score":-0.14767042621970178},{"text":"We have mozzarella on all our pizzas, and you can add extra cheese for a little kick, or switch to vegan cheese if you prefer.","start":32.239998,"end":38.579998,"sentiment":"neutral","sentiment_score":0.04360314339399338},{"text":"I'm sorry, but we don't have cheddar.","start":43.285,"end":45.065,"sentiment":"neutral","sentiment_score":-0.17067970016172954},{"text":"Would you like to try our extra cheese or vegan cheese instead?","start":45.285,"end":48.105,"sentiment":"neutral","sentiment_score":-0.0626298716912667},{"text":"Alright.","start":52.02,"end":52.5,"sentiment":"neutral","sentiment_score":0.15533480048179626}],"sentiment":"neutral","sentiment_score":-0.03959285887804898,"num_words":55,"start":19.425,"end":52.5},{"sentences":[{"text":"Extra cheese it is.","start":52.5,"end":53.7,"sentiment":"neutral","sentiment_score":0.20165352150797844},{"text":"What can I get started for you today?","start":53.7,"end":55.48,"sentiment":"neutral","sentiment_score":0.2811264283955097},{"text":"Just to confirm, did you mean two large pepperoni pizzas with extra cheese?","start":68.755,"end":72.695,"sentiment":"neutral","sentiment_score":0.04555800327887902},{"text":"Great.","start":76.049995,"end":76.53,"sentiment":"positive","sentiment_score":0.4812076687812805},{"text":"For the pizzas, we'll have two large pepperoni pizzas with extra cheese.","start":76.53,"end":80.229996,"sentiment":"neutral","sentiment_score":0.1838164913157622}],"sentiment":"neutral","sentiment_score":0.16670750316820646,"num_words":38,"start":52.5,"end":80.229996},{"sentences":[{"text":"Now for the personal pie, did you want a specific pizza from our menu, or should I go through the options?","start":80.369995,"end":85.67,"sentiment":"neutral","sentiment_score":0.06798034924126807},{"text":"Perfect choice.","start":92.064995,"end":92.965,"sentiment":"positive","sentiment_score":0.5636801421642303},{"text":"We have a meat lovers pizza that comes loaded with pepperoni, ham, bacon, beef, and Italian sausage.","start":93.265,"end":98.805,"sentiment":"neutral","sentiment_score":0.22236288032110998},{"text":"Would you like that in a small size?","start":98.865,"end":100.56,"sentiment":"neutral","sentiment_score":0.08376075560227036},{"text":"Sure thing.","start":107.52,"end":108.34,"sentiment":"neutral","sentiment_score":0.04848599401884712}],"sentiment":"neutral","sentiment_score":0.14204349233419633,"num_words":50,"start":80.369995,"end":108.34},{"sentences":[{"text":"We'll make it a small meat lover's pizza with extra sausage.","start":108.56,"end":111.22,"sentiment":"neutral","sentiment_score":0.3176573420112783},{"text":"Now for the salad and soda, did you have a preference?","start":111.6,"end":114.259995,"sentiment":"neutral","sentiment_score":0.05548794601451267},{"text":"We have a Caesar salad on the menu.","start":119.645004,"end":121.505005,"sentiment":"neutral","sentiment_score":0.1689352933317423},{"text":"Would that work for you?","start":122.045,"end":123.345,"sentiment":"neutral","sentiment_score":0.18009067624807357},{"text":"Alright.","start":128.94,"end":129.34,"sentiment":"neutral","sentiment_score":0.003246322274208069}],"sentiment":"neutral","sentiment_score":0.17666056162367264,"num_words":36,"start":108.56,"end":129.34},{"sentences":[{"text":"No salad then.","start":129.34,"end":130.4,"sentiment":"neutral","sentiment_score":-0.057616530607144036},{"text":"We have soda options such as Coke, Coke Zero, Sprite, and Fanta.","start":130.54001,"end":134.88,"sentiment":"neutral","sentiment_score":0.07867420092225075},{"text":"Which one would you like?","start":135.42,"end":136.72,"sentiment":"neutral","sentiment_score":0.08366039991378785},{"text":"Got it.","start":140.795,"end":141.53499,"sentiment":"neutral","sentiment_score":0.2884153723716736},{"text":"One Sprite coming up.","start":141.995,"end":143.295,"sentiment":"neutral","sentiment_score":0.2189028225839138}],"sentiment":"neutral","sentiment_score":0.10161480207282764,"num_words":26,"start":129.34,"end":143.295},{"sentences":[{"text":"To recap, two large pepperoni pizzas with extra cheese, a small meat lovers pizza with extra sausage, and a Sprite.","start":143.515,"end":149.67499,"sentiment":"neutral","sentiment_score":0.1892938569188118},{"text":"Anything else?","start":149.67499,"end":150.495,"sentiment":"neutral","sentiment_score":0.13042020052671432},{"text":"Absolutely.","start":156.57,"end":157.07,"sentiment":"positive","sentiment_score":0.4491676688194275},{"text":"Adding a can of Coke to your order.","start":157.53001,"end":159.47,"sentiment":"positive","sentiment_score":0.4436320625245571},{"text":"Is there anything else you'd like?","start":159.85,"end":161.47,"sentiment":"neutral","sentiment_score":0.20868266622225443}],"sentiment":"neutral","sentiment_score":0.2512712893453804,"num_words":37,"start":143.515,"end":161.47},{"sentences":[{"text":"We don't have mozzarella sticks, but we do offer garlic bread and cheesy garlic bread.","start":166.66501,"end":171.32501,"sentiment":"neutral","sentiment_score":0.05633281394839287},{"text":"Would you like to try one of those?","start":172.02501,"end":173.725,"sentiment":"neutral","sentiment_score":0.13605516776442528},{"text":"Perfect.","start":177.88,"end":178.38,"sentiment":"positive","sentiment_score":0.5609652996063232},{"text":"We'll add one garlic bread and one cheesy garlic bread.","start":179.16,"end":182.06001,"sentiment":"neutral","sentiment_score":0.22058118581771852},{"text":"Anything else?","start":182.44,"end":183.34001,"sentiment":"neutral","sentiment_score":0.09883029013872147}],"sentiment":"neutral","sentiment_score":0.13605198026117352,"num_words":36,"start":166.66501,"end":183.34001},{"sentences":[{"text":"We don't have ranch, but we can offer a garlic dipping sauce.","start":188.13501,"end":191.195,"sentiment":"neutral","sentiment_score":0.040288624819368124},{"text":"Would you like to add that instead?","start":191.49501,"end":193.035,"sentiment":"neutral","sentiment_score":0.04857506709439414},{"text":"Great.","start":197.975,"end":198.475,"sentiment":"positive","sentiment_score":0.6664868593215942},{"text":"I'll add two garlic dipping sauces to your order.","start":198.695,"end":201.115,"sentiment":"positive","sentiment_score":0.38101663688818616},{"text":"Anything else?","start":201.175,"end":201.99501,"sentiment":"neutral","sentiment_score":0.12199106812477112}],"sentiment":"neutral","sentiment_score":0.16655186113090284,"num_words":31,"start":188.13501,"end":201.99501},{"sentences":[{"text":"Let's recap your order.","start":206.01,"end":207.39,"sentiment":"neutral","sentiment_score":0.030737846856936812},{"text":"Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a Sprite, a can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces.","start":207.84999,"end":219.145,"sentiment":"neutral","sentiment_score":0.11009688201275739},{"text":"Let me calculate the total for you.","start":219.52501,"end":221.46501,"sentiment":"neutral","sentiment_score":0.073702905859266},{"text":"One moment.","start":221.60501,"end":222.24501,"sentiment":"neutral","sentiment_score":0.061230480670928955},{"text":"Your total is $95.","start":222.24501,"end":223.925,"sentiment":"neutral","sentiment_score":0.05487534310668707}],"sentiment":"neutral","sentiment_score":0.09228062337264419,"num_words":50,"start":206.01,"end":223.925},{"sentences":[{"text":"Would you like this order for pickup or delivery?","start":223.925,"end":225.945,"sentiment":"neutral","sentiment_score":0.05307430484228664},{"text":"Are you still there?","start":226.32501,"end":227.46501,"sentiment":"neutral","sentiment_score":-0.03452794812619686},{"text":"I apologize for that.","start":231.75,"end":233.21,"sentiment":"neutral","sentiment_score":-0.1519365832209587},{"text":"Would you like a 375 milliliters can, a 600 milliliters bottle, or a 1.25 l bottle of Sprite?","start":233.35,"end":240.33,"sentiment":"neutral","sentiment_score":-0.004580350476317108},{"text":"Great choice.","start":245.025,"end":245.765,"sentiment":"positive","sentiment_score":0.5824494659900665}],"sentiment":"neutral","sentiment_score":0.022007114637794124,"num_words":37,"start":223.925,"end":245.765},{"sentences":[{"text":"I'll update your order to include a 1.25 l bottle of Sprite.","start":245.905,"end":249.525,"sentiment":"neutral","sentiment_score":0.2674905136227608},{"text":"Let me just get the new total for you.","start":249.665,"end":251.345,"sentiment":"neutral","sentiment_score":0.17266788913144004},{"text":"Your updated total is $105.","start":251.345,"end":254.00499,"sentiment":"neutral","sentiment_score":0.1165393814444542},{"text":"Would you like this order for pickup or delivery?","start":254.37,"end":256.55,"sentiment":"neutral","sentiment_score":0.05598749448027876},{"text":"Sure thing.","start":261.01,"end":261.83,"sentiment":"neutral","sentiment_score":-0.01018756628036499}],"sentiment":"neutral","sentiment_score":0.15757044299027403,"num_words":37,"start":245.905,"end":261.83},{"sentences":[{"text":"Here's what I have so far.","start":262.13,"end":263.59,"sentiment":"neutral","sentiment_score":0.10346054782470067},{"text":"Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a 1.25 l bottle of Sprite, a 375 milliliters can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces.","start":264.05,"end":277.435,"sentiment":"neutral","sentiment_score":0.08157626491708633},{"text":"Is that correct?","start":278.295,"end":279.195,"sentiment":"neutral","sentiment_score":0.06879409650961558},{"text":"Thank you.","start":283.03,"end":283.77,"sentiment":"positive","sentiment_score":0.3466153144836426},{"text":"The total is $105.","start":284.15,"end":286.25,"sentiment":"neutral","sentiment_score":0.12924360111355782}],"sentiment":"neutral","sentiment_score":0.09664490632712841,"num_words":54,"start":262.13,"end":286.25},{"sentences":[{"text":"Would this be for pickup or delivery?","start":286.31,"end":288.00998,"sentiment":"neutral","sentiment_score":0.0645220774625029},{"text":"Perfect.","start":290.78998,"end":291.28998,"sentiment":"neutral","sentiment_score":0.2124396562576294},{"text":"Could I get your name and callback number, please?","start":291.75,"end":294.09,"sentiment":"neutral","sentiment_score":0.06672638696100977},{"text":"Thanks, Sam.","start":296.74893,"end":297.64893,"sentiment":"neutral","sentiment_score":0.0882444828748703},{"text":"And your callback number?","start":298.02893,"end":299.24893,"sentiment":"neutral","sentiment_score":0.03166588582098484}],"sentiment":"neutral","sentiment_score":0.06816453000773555,"num_words":23,"start":286.31,"end":299.24893},{"sentences":[{"text":"Sorry.","start":301.06894,"end":301.46893,"sentiment":"neutral","sentiment_score":-0.026735922321677208},{"text":"We've hit the time limit on this call.","start":301.46893,"end":303.32892,"sentiment":"negative","sentiment_score":-0.36162492632865906},{"text":"I'll have to end here.","start":303.38895,"end":304.60895,"sentiment":"negative","sentiment_score":-0.34598501920700075}],"sentiment":"neutral","sentiment_score":-0.33211860207042526,"num_words":14,"start":301.06894,"end":304.60895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. This is Wayne, the AI ordering assistant. What can I get cooking for you today?\n\nChannel 0: Can I get some stretchy teller pizza?\n\nChannel 1: I don't see that on our menu. Would you like me to read what we do have?\n\nChannel 0: You have a creepy voice, Liam. Can I get what do you what cheeses do you have then?\n\nChannel 1: We have mozzarella on all our pizzas, and you can add extra cheese for a little kick, or switch to vegan cheese if you prefer.\n\nChannel 0: Do you have any cheddar?\n\nChannel 1: I'm sorry, but we don't have cheddar. Would you like to try our extra cheese or vegan cheese instead?\n\nChannel 0: Okay. Do some extra millet.\n\nChannel 1: Alright. Extra cheese it is. What can I get started for you today?\n\nChannel 0: Two large pepperoni with extra millet, one personal pie, and a salad and a soda.\n\nChannel 1: Just to confirm, did you mean two large pepperoni pizzas with extra cheese?\n\nChannel 0: Yes.\n\nChannel 1: Great. For the pizzas, we'll have two large pepperoni pizzas with extra cheese. Now for the personal pie, did you want a specific pizza from our menu, or should I go through the options?\n\nChannel 0: You can give me all the meats you have on that personal.\n\nChannel 1: Perfect choice. We have a meat lovers pizza\n\nChannel 0: Thanks.\n\nChannel 1: that comes loaded with pepperoni, ham, bacon, beef, and Italian sausage. Would you like that in a small size?\n\nChannel 0: No. Do it in that size, but add extra sausage on that.\n\nChannel 1: Sure thing. We'll make it a small meat lover's pizza with extra sausage. Now for the salad and soda, did you have a preference?\n\nChannel 0: Yeah. I want a Cobb salad.\n\nChannel 1: We have a Caesar salad on the menu. Would that work for you?\n\nChannel 0: No. Skip the salad then. I want fat.\n\nChannel 1: Alright. No salad then. We have soda options such as Coke, Coke Zero, Sprite, and Fanta. Which one would you like?\n\nChannel 0: I am craving Sprite. Give me Sprite.\n\nChannel 1: Got it. One Sprite coming up. To recap, two large pepperoni pizzas with extra cheese, a small meat lovers pizza with extra sausage, and a Sprite. Anything else?\n\nChannel 0: Make it an extra can of Coke too.\n\nChannel 1: Absolutely. Adding a can of Coke to your order. Is there anything else you'd like?\n\nChannel 0: Do you have any mozzarella sticks?\n\nChannel 1: We don't have mozzarella sticks, but we do offer garlic bread and cheesy garlic bread. Would you like to try one of those?\n\nChannel 0: Yeah. Give me one of each.\n\nChannel 1: Perfect. We'll add one garlic bread and one cheesy garlic bread. Anything else?\n\nChannel 0: Can I get a side of ranch\n\nChannel 1: We don't have ranch, but we can offer a garlic dipping sauce. Would you like to add that instead?\n\nChannel 0: also? Yeah. Give me two of those, please.\n\nChannel 1: Great. I'll add two garlic dipping sauces to your order. Anything else?\n\nChannel 0: No. That's it.\n\nChannel 1: Let's recap your order. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a Sprite, a can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Let me calculate the total for you. One moment. Your total is $95.\n\nWould you like this order for pickup or delivery? Are\n\nChannel 0: Wait.\n\nChannel 1: you still\n\nChannel 0: You didn't\n\nChannel 1: there?\n\nChannel 0: you didn't you didn't ask me my size of the Sprite.\n\nChannel 1: I apologize for that. Would you like a 375 milliliters can, a 600 milliliters bottle, or a 1.25 l bottle of Sprite?\n\nChannel 0: 1.25 bottles.\n\nChannel 1: Great choice. I'll update your order to include a 1.25 l bottle of Sprite. Let me just get the new total for you. Your updated total is $105. Would you like this order for pickup or delivery?\n\nChannel 0: Well, wait. Read me the order. I think you got it wrong.\n\nChannel 1: Sure thing. Here's what I have so far. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a 1.25 l bottle of Sprite, a 375 milliliters can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Is that correct?\n\nChannel 0: Yes. Good job.\n\nChannel 1: Thank you. The total is $105. Would this be for pickup or delivery?\n\nChannel 0: Pickup.\n\nChannel 1: Perfect. Could I get your name and callback number, please?\n\nChannel 0: Sam.\n\nChannel 1: Thanks, Sam. And your callback number?\n\nChannel 0: 20112\n\nChannel 1: Sorry.\n\nChannel 0: 3\n\nChannel 1: We've\n\nChannel 0: four\n\nChannel 1: hit\n\nChannel 0: five\n\nChannel 1: the time\n\nChannel 0: six\n\nChannel 1: limit on this call. I'll have to end here.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.06930901110172272}],"sentiment":"neutral","sentiment_score":0.06930901110172272,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Hi there.","start":4.64,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2854485958814621},{"text":"Thanks for calling Pete's Pizzas.","start":5.52,"end":7.06,"sentiment":"positive","sentiment_score":0.6148083925247192},{"text":"This is Wayne, the AI ordering assistant.","start":7.68,"end":10.0199995,"sentiment":"positive","sentiment_score":0.5326883750302451},{"text":"What can I get cooking for you today?","start":10.8,"end":12.66,"sentiment":"positive","sentiment_score":0.4446325711905956}],"sentiment":"positive","sentiment_score":0.49685537950559094,"channel":1,"num_words":22,"start":4.64,"end":12.66},{"sentences":[{"text":"Can I get some stretchy teller pizza?","start":14.165,"end":16.265,"sentiment":"neutral","sentiment_score":0.03616649018866675}],"sentiment":"neutral","sentiment_score":0.03616649018866675,"channel":0,"num_words":7,"start":14.165,"end":16.265},{"sentences":[{"text":"I don't see that on our menu.","start":17.665,"end":19.125,"sentiment":"negative","sentiment_score":-0.364872191633497},{"text":"Would you like me to read what we do have?","start":19.425,"end":21.365,"sentiment":"neutral","sentiment_score":-0.14767042621970178}],"sentiment":"neutral","sentiment_score":-0.23710644727244096,"channel":1,"num_words":17,"start":17.665,"end":21.365},{"sentences":[{"text":"You have a creepy voice, Liam.","start":23.605,"end":25.225,"sentiment":"negative","sentiment_score":-0.7090752422809601},{"text":"Can I get what do you what cheeses do you have then?","start":26.650002,"end":30.11,"sentiment":"neutral","sentiment_score":-0.12503127939999104}],"sentiment":"neutral","sentiment_score":-0.31971260036031407,"channel":0,"num_words":18,"start":23.605,"end":30.11},{"sentences":[{"text":"We have mozzarella on all our pizzas, and you can add extra cheese for a little kick, or switch to vegan cheese if you prefer.","start":32.239998,"end":38.579998,"sentiment":"neutral","sentiment_score":0.04360314339399338}],"sentiment":"neutral","sentiment_score":0.04360314339399338,"channel":1,"num_words":25,"start":32.239998,"end":38.579998},{"sentences":[{"text":"Do you have any cheddar?","start":40.635002,"end":41.775,"sentiment":"neutral","sentiment_score":-0.01058301404118538}],"sentiment":"neutral","sentiment_score":-0.01058301404118538,"channel":0,"num_words":5,"start":40.635002,"end":41.775},{"sentences":[{"text":"I'm sorry, but we don't have cheddar.","start":43.285,"end":45.065,"sentiment":"neutral","sentiment_score":-0.17067970016172954},{"text":"Would you like to try our extra cheese or vegan cheese instead?","start":45.285,"end":48.105,"sentiment":"neutral","sentiment_score":-0.0626298716912667}],"sentiment":"neutral","sentiment_score":-0.10243770323301617,"channel":1,"num_words":19,"start":43.285,"end":48.105},{"sentences":[{"text":"Okay.","start":48.555,"end":48.955,"sentiment":"neutral","sentiment_score":0.004540685564279556},{"text":"Do some extra millet.","start":48.955,"end":50.255,"sentiment":"neutral","sentiment_score":0.014910774305462837}],"sentiment":"neutral","sentiment_score":0.012836756557226181,"channel":0,"num_words":5,"start":48.555,"end":50.255},{"sentences":[{"text":"Alright.","start":52.02,"end":52.5,"sentiment":"neutral","sentiment_score":0.15533480048179626},{"text":"Extra cheese it is.","start":52.5,"end":53.7,"sentiment":"neutral","sentiment_score":0.20165352150797844},{"text":"What can I get started for you today?","start":53.7,"end":55.48,"sentiment":"neutral","sentiment_score":0.2811264283955097}],"sentiment":"neutral","sentiment_score":0.24699694720598367,"channel":1,"num_words":13,"start":52.02,"end":55.48},{"sentences":[{"text":"Two large pepperoni with extra millet, one personal pie, and a salad and a soda.","start":57.59,"end":66.97,"sentiment":"neutral","sentiment_score":0.15967602133750916}],"sentiment":"neutral","sentiment_score":0.15967602133750916,"channel":0,"num_words":15,"start":57.59,"end":66.97},{"sentences":[{"text":"Just to confirm, did you mean two large pepperoni pizzas with extra cheese?","start":68.755,"end":72.695,"sentiment":"neutral","sentiment_score":0.04555800327887902}],"sentiment":"neutral","sentiment_score":0.04555800327887902,"channel":1,"num_words":13,"start":68.755,"end":72.695},{"sentences":[{"text":"Yes.","start":74.065,"end":74.565,"sentiment":"neutral","sentiment_score":0.1688711941242218}],"sentiment":"neutral","sentiment_score":0.1688711941242218,"channel":0,"num_words":1,"start":74.065,"end":74.565},{"sentences":[{"text":"Great.","start":76.049995,"end":76.53,"sentiment":"positive","sentiment_score":0.4812076687812805},{"text":"For the pizzas, we'll have two large pepperoni pizzas with extra cheese.","start":76.53,"end":80.229996,"sentiment":"neutral","sentiment_score":0.1838164913157622},{"text":"Now for the personal pie, did you want a specific pizza from our menu, or should I go through the options?","start":80.369995,"end":85.67,"sentiment":"neutral","sentiment_score":0.06798034924126807}],"sentiment":"neutral","sentiment_score":0.12101743819520754,"channel":1,"num_words":34,"start":76.049995,"end":85.67},{"sentences":[{"text":"You can give me all the meats you have on that personal.","start":87.29,"end":90.51,"sentiment":"neutral","sentiment_score":0.17991305887699127}],"sentiment":"neutral","sentiment_score":0.17991305887699127,"channel":0,"num_words":12,"start":87.29,"end":90.51},{"sentences":[{"text":"Perfect choice.","start":92.064995,"end":92.965,"sentiment":"positive","sentiment_score":0.5636801421642303},{"text":"We have a meat lovers 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size?","start":98.865,"end":100.56,"sentiment":"neutral","sentiment_score":0.08376075560227036}],"sentiment":"neutral","sentiment_score":0.15743898110170113,"channel":1,"num_words":19,"start":94.545,"end":100.56},{"sentences":[{"text":"No.","start":101.975,"end":102.295,"sentiment":"neutral","sentiment_score":-0.07962594926357269},{"text":"Do it in that size, but add extra sausage on that.","start":102.295,"end":105.515,"sentiment":"neutral","sentiment_score":-0.06325150450522249}],"sentiment":"neutral","sentiment_score":-0.06461604156841834,"channel":0,"num_words":12,"start":101.975,"end":105.515},{"sentences":[{"text":"Sure thing.","start":107.52,"end":108.34,"sentiment":"neutral","sentiment_score":0.04848599401884712},{"text":"We'll make it a small meat lover's pizza with extra sausage.","start":108.56,"end":111.22,"sentiment":"neutral","sentiment_score":0.3176573420112783},{"text":"Now for the salad and soda, did you have a preference?","start":111.6,"end":114.259995,"sentiment":"neutral","sentiment_score":0.05548794601451267}],"sentiment":"neutral","sentiment_score":0.17506542318005813,"channel":1,"num_words":24,"start":107.52,"end":114.259995},{"sentences":[{"text":"Yeah.","start":116.09,"end":116.409996,"sentiment":"neutral","sentiment_score":0.14428411424160004},{"text":"I want a Cobb salad.","start":116.409996,"end":117.869995,"sentiment":"neutral","sentiment_score":0.19841161370277405}],"sentiment":"neutral","sentiment_score":0.18939036379257837,"channel":0,"num_words":6,"start":116.09,"end":117.869995},{"sentences":[{"text":"We have a Caesar salad on the menu.","start":119.645004,"end":121.505005,"sentiment":"neutral","sentiment_score":0.1689352933317423},{"text":"Would that work for 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pizzas with extra cheese, a small meat lovers pizza with extra sausage, and a Sprite.","start":143.515,"end":149.67499,"sentiment":"neutral","sentiment_score":0.1892938569188118},{"text":"Anything else?","start":149.67499,"end":150.495,"sentiment":"neutral","sentiment_score":0.13042020052671432}],"sentiment":"neutral","sentiment_score":0.1963985562324524,"channel":1,"num_words":28,"start":140.795,"end":150.495},{"sentences":[{"text":"Make it an extra can of Coke too.","start":151.91,"end":154.65,"sentiment":"neutral","sentiment_score":0.28601234406232834}],"sentiment":"neutral","sentiment_score":0.28601234406232834,"channel":0,"num_words":8,"start":151.91,"end":154.65},{"sentences":[{"text":"Absolutely.","start":156.57,"end":157.07,"sentiment":"positive","sentiment_score":0.4491676688194275},{"text":"Adding a can of Coke to your order.","start":157.53001,"end":159.47,"sentiment":"positive","sentiment_score":0.4436320625245571},{"text":"Is there anything else you'd 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sauces.","start":207.84999,"end":219.145,"sentiment":"neutral","sentiment_score":0.11009688201275739},{"text":"Let me calculate the total for you.","start":219.52501,"end":221.46501,"sentiment":"neutral","sentiment_score":0.073702905859266},{"text":"One moment.","start":221.60501,"end":222.24501,"sentiment":"neutral","sentiment_score":0.061230480670928955},{"text":"Your total is $95.","start":222.24501,"end":223.925,"sentiment":"neutral","sentiment_score":0.05487534310668707}],"sentiment":"neutral","sentiment_score":0.09228062337264419,"channel":1,"num_words":50,"start":206.01,"end":223.925},{"sentences":[{"text":"Would you like this order for pickup or 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$105.","start":251.345,"end":254.00499,"sentiment":"neutral","sentiment_score":0.1165393814444542},{"text":"Would you like this order for pickup or delivery?","start":254.37,"end":256.55,"sentiment":"neutral","sentiment_score":0.05598749448027876}],"sentiment":"neutral","sentiment_score":0.18960487716705413,"channel":1,"num_words":37,"start":245.025,"end":256.55},{"sentences":[{"text":"Well, wait.","start":257.16998,"end":257.65,"sentiment":"neutral","sentiment_score":-0.055324528366327286},{"text":"Read me the order.","start":257.65,"end":258.44998,"sentiment":"neutral","sentiment_score":-0.1457957588136196},{"text":"I think you got it wrong.","start":258.44998,"end":259.75,"sentiment":"negative","sentiment_score":-0.3380410224199295}],"sentiment":"neutral","sentiment_score":-0.2268398522088925,"channel":0,"num_words":12,"start":257.16998,"end":259.75},{"sentences":[{"text":"Sure 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job.","start":280.03,"end":280.85,"sentiment":"positive","sentiment_score":0.42474864423274994}],"sentiment":"neutral","sentiment_score":0.3296750982602437,"channel":0,"num_words":3,"start":279.71,"end":280.85},{"sentences":[{"text":"Thank you.","start":283.03,"end":283.77,"sentiment":"positive","sentiment_score":0.3466153144836426},{"text":"The total is $105.","start":284.15,"end":286.25,"sentiment":"neutral","sentiment_score":0.12924360111355782},{"text":"Would this be for pickup or delivery?","start":286.31,"end":288.00998,"sentiment":"neutral","sentiment_score":0.0645220774625029}],"sentiment":"neutral","sentiment_score":0.12783535197377205,"channel":1,"num_words":13,"start":283.03,"end":288.00998},{"sentences":[{"text":"Pickup.","start":288.67,"end":289.17,"sentiment":"neutral","sentiment_score":0.06940404325723648}],"sentiment":"neutral","sentiment_score":0.06940404325723648,"channel":0,"num_words":1,"start":288.67,"end":289.17},{"sentences":[{"text":"Perfect.","start":290.78998,"end":291.28998,"sentiment":"neutral","sentiment_score":0.2124396562576294},{"text":"Could I get your name and callback number, 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time","start":301.78894,"end":302.10895,"sentiment":"negative","sentiment_score":-0.34702518582344055}],"sentiment":"negative","sentiment_score":-0.34702518582344055,"channel":1,"num_words":2,"start":301.78894,"end":302.10895},{"sentences":[{"text":"six","start":302.025,"end":302.525,"sentiment":"negative","sentiment_score":-0.3395231366157532}],"sentiment":"negative","sentiment_score":-0.3395231366157532,"channel":0,"num_words":1,"start":302.025,"end":302.525},{"sentences":[{"text":"limit on this call.","start":302.10895,"end":303.32892,"sentiment":"negative","sentiment_score":-0.381065309047699},{"text":"I'll have to end here.","start":303.38895,"end":304.60895,"sentiment":"negative","sentiment_score":-0.34598501920700075}],"sentiment":"negative","sentiment_score":-0.36157625913619995,"channel":1,"num_words":9,"start":302.10895,"end":304.60895}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to place an order for a small meat shouldn't pizza, a small pepperoni pizza with extra cheese, a small personal pie with pepperoni, ham, bacon, beef, and Italian sausage, and a small salad with pepperoni, ham, bacon, beef, and Italian sausage. The customer orders two large pepperoni pizzas with extra cheese, one small meat shouldn't pizza with extra sausage, a can of Coke, two garlic dipping sauces, and a garlic bread. The customer's order is confirmed and the call ends with the agent providing the total and callback number."},"intents":{"segments":[{"text":"Can I get some stretchy teller pizza?","start_word":23,"end_word":29,"intents":[{"intent":"Inquire about pizza options","confidence_score":0.0029752094}]},{"text":"Adding a can of Coke to your order. Is there anything else you'd like?","start_word":363,"end_word":376,"intents":[{"intent":"Add to order","confidence_score":0.029757733}]},{"text":"Let me calculate the total for you. One moment.","start_word":511,"end_word":519,"intents":[{"intent":"Calculate total","confidence_score":0.4200629}]},{"text":"I'll update your order to include a 1.25 l bottle of Sprite.","start_word":577,"end_word":588,"intents":[{"intent":"Update order","confidence_score":0.81729275}]},{"text":"Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a 1.25 l bottle of Sprite, a 375 milliliters can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Is that correct? Yes.","start_word":632,"end_word":674,"intents":[{"intent":"Confirm order","confidence_score":0.21641737}]},{"text":"Could I get your name and callback number, please? Sam.","start_word":692,"end_word":701,"intents":[{"intent":"Provide order number","confidence_score":0.0031943684},{"intent":"Request callback number","confidence_score":0.18140872}]}]},"sentiments":{"segments":[{"text":"Hello? Hi there.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.2045050412416458},{"text":"Thanks for calling Pete's Pizzas. This is Wayne, the AI ordering assistant. What can I get cooking for you today?","start_word":3,"end_word":22,"sentiment":"positive","sentiment_score":0.5336294770240784},{"text":"Can I get some stretchy teller pizza?","start_word":23,"end_word":29,"sentiment":"neutral","sentiment_score":0.02194908820092678},{"text":"I don't see that on our menu.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.3522679805755615},{"text":"Would you like me to read what we do have?","start_word":37,"end_word":46,"sentiment":"neutral","sentiment_score":-0.15442636609077454},{"text":"You have a creepy voice, Liam.","start_word":47,"end_word":52,"sentiment":"negative","sentiment_score":-0.7102356553077698},{"text":"Can I get what do you what cheeses do you have then? We have mozzarella on all our pizzas, and you can add extra cheese for a little kick, or switch to vegan cheese if you prefer. Do you have any cheddar? I'm sorry, but we don't have cheddar. Would you like to try our extra cheese or vegan cheese instead? Okay. Do some extra millet. Alright. Extra cheese it is. What can I get started for you today? Two large pepperoni with extra millet, one personal pie, and a salad and a soda. Just to confirm, did you mean two large pepperoni pizzas with extra cheese? Yes.","start_word":53,"end_word":160,"sentiment":"neutral","sentiment_score":0.039912596344947815},{"text":"Great.","start_word":161,"end_word":161,"sentiment":"positive","sentiment_score":0.4812076687812805},{"text":"For the pizzas, we'll have two large pepperoni pizzas with extra cheese. Now for the personal pie, did you want a specific pizza from our menu, or should I go through the options? You can give me all the meats you have on that personal.","start_word":162,"end_word":206,"sentiment":"neutral","sentiment_score":0.13353238999843595},{"text":"Perfect choice.","start_word":207,"end_word":208,"sentiment":"positive","sentiment_score":0.5447101593017578},{"text":"We have a meat lovers pizza Thanks. that comes loaded with pepperoni, ham, bacon, beef, and Italian sausage. Would you like that in a small size? No. Do it in that size, but add extra sausage on that. Sure thing. We'll make it a small meat lover's pizza with extra sausage. Now for the salad and soda, did you have a preference? Yeah. I want a Cobb salad. We have a Caesar salad on the menu. Would that work for you? No. Skip the salad then. I want fat. Alright. No salad then. We have soda options such as Coke, Coke Zero, Sprite, and Fanta. Which one would you like? I am craving Sprite. Give me Sprite. Got it. One Sprite coming up. To recap, two large pepperoni pizzas with extra cheese, a small meat lovers pizza with extra sausage, and a Sprite. Anything else? Make it an extra can of Coke too.","start_word":209,"end_word":361,"sentiment":"neutral","sentiment_score":0.13480971032887504},{"text":"Absolutely. Adding a can of Coke to your order.","start_word":362,"end_word":370,"sentiment":"positive","sentiment_score":0.4318130016326904},{"text":"Is there anything else you'd like? Do you have any mozzarella sticks? We don't have mozzarella sticks, but we do offer garlic bread and cheesy garlic bread. Would you like to try one of those? Yeah. Give me one of each.","start_word":371,"end_word":411,"sentiment":"neutral","sentiment_score":0.11336341500282288},{"text":"Perfect.","start_word":412,"end_word":412,"sentiment":"positive","sentiment_score":0.5609652996063232},{"text":"We'll add one garlic bread and one cheesy garlic bread. Anything else? Can I get a side of ranch We don't have ranch, but we can offer a garlic dipping sauce. Would you like to add that instead? also? Yeah. Give me two of those, please.","start_word":413,"end_word":458,"sentiment":"neutral","sentiment_score":0.11604465544223784},{"text":"Great. I'll add two garlic dipping sauces to your order.","start_word":459,"end_word":468,"sentiment":"positive","sentiment_score":0.4082728028297424},{"text":"Anything else? No. That's it. Let's recap your order. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a Sprite, a can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Let me calculate the total for you. One moment. Your total is $95. Would you like this order for pickup or delivery? Are Wait. you still You didn't there? you didn't you didn't ask me my size of the Sprite. I apologize for that. Would you like a 375 milliliters can, a 600 milliliters bottle, or a 1.25 l bottle of Sprite? 1.25 bottles.","start_word":469,"end_word":574,"sentiment":"neutral","sentiment_score":0.028320724742030196},{"text":"Great choice.","start_word":575,"end_word":576,"sentiment":"positive","sentiment_score":0.5752428770065308},{"text":"I'll update your order to include a 1.25 l bottle of Sprite. Let me just get the new total for you. Your updated total is $105. Would you like this order for pickup or delivery? Well, wait. Read me the order. I think you got it wrong. Sure thing. Here's what I have so far. Two large pepperoni pizzas with extra cheese, one small meat lovers pizza with extra sausage, a 1.25 l bottle of Sprite, a 375 milliliters can of Coke, one garlic bread, one cheesy garlic bread, and two garlic dipping sauces. Is that correct? Yes.","start_word":577,"end_word":674,"sentiment":"neutral","sentiment_score":0.07815083116292953},{"text":"Good job. Thank you.","start_word":675,"end_word":678,"sentiment":"positive","sentiment_score":0.3812975585460663},{"text":"The total is $105. Would this be for pickup or delivery? Pickup. Perfect. Could I get your name and callback number, please? Sam. Thanks, Sam. And your callback number? 20112 Sorry. 3 We've four hit five the time six limit on this call.","start_word":679,"end_word":721,"sentiment":"neutral","sentiment_score":-0.04497196022854295},{"text":"I'll have to end here.","start_word":722,"end_word":726,"sentiment":"negative","sentiment_score":-0.3647630214691162}],"average":{"sentiment":"neutral","sentiment_score":0.08707643166566506}}}}