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Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. Please wait while we connect your call. Hi. Good day. This is Paula from Blue Chip IT. By the way, this call is being monitored for quality and coaching purposes. How can I help you today? Okay. Thank you, Earl. What is the company name again? System. Okay. How can I help you? Yeah. Sure. What is the SKU number? Okay. Thank you. Let me check that here. It's a TX Pro. Is that right? Mhmm. TX Pro two. Let me check if there will be a delivery to our warehouse. Okay? One moment. So I can see here there's no request of delivery to our warehouse. For the lead time, we can can you please send us an email to our email address so we can confirm it to the product manager in order for us to order it as well? Hello? Yeah. 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to Blue Chip Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. Please wait while we connect your call. Hi. Good day.\n\nThis is Paula from Blue Chip IT. By the way, this call is being monitored for quality and coaching purposes. How can I help you today? Okay. Thank you, Earl.\n\nWhat is the company name again? System. Okay. How can I help you? Yeah.\n\nSure. What is the SKU number? Okay. Thank you. Let me check that here.\n\nIt's a TX Pro. Is that right? Mhmm. TX Pro two. Let me check if there will be a delivery to our warehouse.\n\nOkay? One moment. So I can see here there's no request of delivery to our warehouse. For the lead time, we can can you please send us an email to our email address so we can confirm it to the product manager in order for us to order it as well? Hello?\n\nYeah. Do you know the email address so I can, you know, give it to you if you don't have it? Yeah. That's the one. Yes.\n\nMhmm. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Chip Infotech.","start":0.56,"end":2.26,"sentiment":"positive","sentiment_score":0.34403787851333617},{"text":"Thank you for calling.","start":2.48,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5115517824888229},{"text":"If you know the extension of the person you are calling, please enter a now.","start":3.4399998,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.14443244735399882},{"text":"Otherwise, please select from the following six options.","start":7.44,"end":10.34,"sentiment":"neutral","sentiment_score":0.04545320803299546},{"text":"For sales, please press 1.","start":10.8,"end":12.74,"sentiment":"neutral","sentiment_score":0.021649949252605438}],"sentiment":"neutral","sentiment_score":0.17310158495564718,"num_words":37,"start":0.56,"end":12.74},{"sentences":[{"text":"For accounts payable, please press 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purposes.","start":47.235,"end":50.614998,"sentiment":"neutral","sentiment_score":0.22010537294241098},{"text":"How can I help you today?","start":51.074997,"end":52.454998,"sentiment":"neutral","sentiment_score":0.29380808770656586},{"text":"Okay.","start":60.05,"end":60.37,"sentiment":"neutral","sentiment_score":0.0911995992064476},{"text":"Thank you, Earl.","start":60.37,"end":61.269997,"sentiment":"neutral","sentiment_score":0.1646302342414856}],"sentiment":"neutral","sentiment_score":0.2431510088344415,"num_words":30,"start":45.235,"end":61.269997},{"sentences":[{"text":"What is the company name again?","start":61.409996,"end":63.109997,"sentiment":"neutral","sentiment_score":0.07462820038199425},{"text":"System.","start":67.49,"end":67.99,"sentiment":"neutral","sentiment_score":0.04919252544641495},{"text":"Okay.","start":68.275,"end":68.515,"sentiment":"neutral","sentiment_score":0.0903000682592392},{"text":"How can I help 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Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. Please wait while we connect your call. Hi. Good day.\n\nThis is Paula from Blue Chip IT. By the way, this call is being monitored for quality and coaching purposes. How can I help you today?\n\nChannel 0: Hey. Good morning, Paula. This is Ross calling from TechOn Systems. How are you?\n\nChannel 1: Okay. Thank you, Earl. What is the company name again?\n\nChannel 0: TechOn Systems?\n\nChannel 1: System. Okay. How can I help you?\n\nChannel 0: Paula, actually, we got one customer who is after a product, and I just wanted to know the availability.\n\nChannel 1: Yeah. Sure. What is the SKU number?\n\nChannel 0: TD. It's a tender product.\n\nChannel 1: Okay.\n\nChannel 0: TD eight four zero one\n\nChannel 1: Thank you.\n\nChannel 0: nine.\n\nChannel 1: Let me check that here. It's a TX Pro. Is that right? Mhmm. TX Pro two.\n\nChannel 0: C s two pro. Customer is after 10 unit.\n\nChannel 1: Let me check if there will be a delivery to our warehouse. Okay? One moment.\n\nChannel 0: Yep.\n\nChannel 1: So I can see here there's no request of delivery to our warehouse. For the lead time, we can can you please send us an email to our email address so we can confirm it to the product manager in order for us to order it as well?\n\nChannel 0: Okay.\n\nChannel 1: Hello? Yeah.\n\nChannel 0: Oh, yep.\n\nChannel 1: Do you know the email address so I can, you know, give it to you if you don't have it?\n\nChannel 0: Karat blue chip dot com dot a u. Right?\n\nChannel 1: Yeah. That's the one. Yes. Mhmm.\n\nChannel 0: Alright. No worries. Thanks, Paula. We'll be sharing right away.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Chip Infotech.","start":0.56,"end":2.26,"sentiment":"positive","sentiment_score":0.34403787851333617},{"text":"Thank you for calling.","start":2.48,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5115517824888229},{"text":"If you know the extension of the person you are calling, please enter a now.","start":3.4399998,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.14443244735399882},{"text":"Otherwise, please select from the following six options.","start":7.44,"end":10.34,"sentiment":"neutral","sentiment_score":0.04545320803299546},{"text":"For sales, please press 1.","start":10.8,"end":12.74,"sentiment":"neutral","sentiment_score":0.021649949252605438}],"sentiment":"neutral","sentiment_score":0.17310158495564718,"channel":1,"num_words":37,"start":0.56,"end":12.74},{"sentences":[{"text":"For accounts payable, please press 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purposes.","start":47.235,"end":50.614998,"sentiment":"neutral","sentiment_score":0.22010537294241098},{"text":"How can I help you today?","start":51.074997,"end":52.454998,"sentiment":"neutral","sentiment_score":0.29380808770656586}],"sentiment":"neutral","sentiment_score":0.2580553831962439,"channel":1,"num_words":26,"start":45.235,"end":52.454998},{"sentences":[{"text":"Hey.","start":54.32,"end":54.64,"sentiment":"neutral","sentiment_score":0.10874143242836},{"text":"Good morning, Paula.","start":54.64,"end":55.6,"sentiment":"neutral","sentiment_score":0.22040299077828726},{"text":"This is Ross calling from TechOn Systems.","start":55.6,"end":58.16,"sentiment":"neutral","sentiment_score":0.17978328679289138},{"text":"How are you?","start":58.16,"end":58.98,"sentiment":"neutral","sentiment_score":0.16903338332970938}],"sentiment":"neutral","sentiment_score":0.18110954016447067,"channel":0,"num_words":14,"start":54.32,"end":58.98},{"sentences":[{"text":"Okay.","start":60.05,"end":60.37,"sentiment":"neutral","sentiment_score":0.0911995992064476},{"text":"Thank you, Earl.","start":60.37,"end":61.269997,"sentiment":"neutral","sentiment_score":0.1646302342414856},{"text":"What is the company name again?","start":61.409996,"end":63.109997,"sentiment":"neutral","sentiment_score":0.07462820038199425}],"sentiment":"neutral","sentiment_score":0.10328595042228698,"channel":1,"num_words":10,"start":60.05,"end":63.109997},{"sentences":[{"text":"TechOn Systems?","start":64.64,"end":65.619995,"sentiment":"neutral","sentiment_score":0.04019208438694477}],"sentiment":"neutral","sentiment_score":0.04019208438694477,"channel":0,"num_words":2,"start":64.64,"end":65.619995},{"sentences":[{"text":"System.","start":67.49,"end":67.99,"sentiment":"neutral","sentiment_score":0.04919252544641495},{"text":"Okay.","start":68.275,"end":68.515,"sentiment":"neutral","sentiment_score":0.0903000682592392},{"text":"How can I help you?","start":68.515,"end":69.575,"sentiment":"neutral","sentiment_score":0.10424493551254273}],"sentiment":"neutral","sentiment_score":0.09438818160976682,"channel":1,"num_words":7,"start":67.49,"end":69.575},{"sentences":[{"text":"Paula, actually, we got one customer who is after a product, and I just wanted to know the availability.","start":71.195,"end":81.295,"sentiment":"neutral","sentiment_score":0.02133438795020706}],"sentiment":"neutral","sentiment_score":0.02133438795020706,"channel":0,"num_words":19,"start":71.195,"end":81.295},{"sentences":[{"text":"Yeah.","start":83.21,"end":83.45,"sentiment":"neutral","sentiment_score":0.026141423732042313},{"text":"Sure.","start":83.45,"end":83.61,"sentiment":"neutral","sentiment_score":0.02426638081669807},{"text":"What is the SKU number?","start":83.61,"end":85.229996,"sentiment":"neutral","sentiment_score":0.014861083775758743}],"sentiment":"neutral","sentiment_score":0.017816174775362015,"channel":1,"num_words":7,"start":83.21,"end":85.229996},{"sentences":[{"text":"TD.","start":87.729996,"end":88.229996,"sentiment":"neutral","sentiment_score":0.008779502473771572},{"text":"It's a tender product.","start":89.09,"end":90.39,"sentiment":"neutral","sentiment_score":0.013855895027518272}],"sentiment":"neutral","sentiment_score":0.012840616516768932,"channel":0,"num_words":5,"start":87.729996,"end":90.39},{"sentences":[{"text":"Okay.","start":91.369995,"end":91.869995,"sentiment":"neutral","sentiment_score":0.027093911543488503}],"sentiment":"neutral","sentiment_score":0.027093911543488503,"channel":1,"num_words":1,"start":91.369995,"end":91.869995},{"sentences":[{"text":"TD eight four zero one","start":93.729996,"end":96.185005,"sentiment":"neutral","sentiment_score":0.024636927992105484}],"sentiment":"neutral","sentiment_score":0.024636927992105484,"channel":0,"num_words":5,"start":93.729996,"end":96.185005},{"sentences":[{"text":"Thank you.","start":99.145,"end":99.625,"sentiment":"neutral","sentiment_score":0.16594596952199936}],"sentiment":"neutral","sentiment_score":0.16594596952199936,"channel":1,"num_words":2,"start":99.145,"end":99.625},{"sentences":[{"text":"nine.","start":99.525,"end":100.025,"sentiment":"neutral","sentiment_score":0.05527527630329132}],"sentiment":"neutral","sentiment_score":0.05527527630329132,"channel":0,"num_words":1,"start":99.525,"end":100.025},{"sentences":[{"text":"Let me check that here.","start":99.625,"end":101.16499,"sentiment":"neutral","sentiment_score":0.04668285399675369},{"text":"It's a TX Pro.","start":111.240005,"end":112.78001,"sentiment":"neutral","sentiment_score":0.02713808324187994},{"text":"Is that right?","start":112.840004,"end":113.560005,"sentiment":"neutral","sentiment_score":0.03700735978782177},{"text":"Mhmm.","start":113.560005,"end":114.060005,"sentiment":"neutral","sentiment_score":0.006035091355443001},{"text":"TX Pro two.","start":114.28001,"end":115.98,"sentiment":"neutral","sentiment_score":0.003185706213116646}],"sentiment":"neutral","sentiment_score":0.029286305769346654,"channel":1,"num_words":16,"start":99.625,"end":115.98},{"sentences":[{"text":"C s two pro.","start":116.82,"end":118.04,"sentiment":"neutral","sentiment_score":0.0042422988917678595},{"text":"Customer is after 10 unit.","start":120.1,"end":122.12,"sentiment":"neutral","sentiment_score":0.003995369747281074}],"sentiment":"neutral","sentiment_score":0.004105116033719646,"channel":0,"num_words":9,"start":116.82,"end":122.12},{"sentences":[{"text":"Let me check if there will be a delivery to our warehouse.","start":125.235,"end":128.115,"sentiment":"neutral","sentiment_score":-0.0028690056254466376},{"text":"Okay?","start":128.115,"end":128.515,"sentiment":"neutral","sentiment_score":0.012177612632513046},{"text":"One 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well?","start":139.81999,"end":150.085,"sentiment":"neutral","sentiment_score":0.0596952527229275}],"sentiment":"neutral","sentiment_score":0.022725569899193943,"channel":1,"num_words":48,"start":135.34,"end":150.085},{"sentences":[{"text":"Okay.","start":153.29501,"end":153.79501,"sentiment":"neutral","sentiment_score":0.006470981985330582}],"sentiment":"neutral","sentiment_score":0.006470981985330582,"channel":0,"num_words":1,"start":153.29501,"end":153.79501},{"sentences":[{"text":"Hello?","start":153.905,"end":154.405,"sentiment":"neutral","sentiment_score":0.002030731178820133},{"text":"Yeah.","start":154.625,"end":155.125,"sentiment":"neutral","sentiment_score":0.006049303337931633}],"sentiment":"neutral","sentiment_score":0.004040017258375883,"channel":1,"num_words":2,"start":153.905,"end":155.125},{"sentences":[{"text":"Oh, yep.","start":155.05501,"end":156.195,"sentiment":"neutral","sentiment_score":-0.005433789454400539}],"sentiment":"neutral","sentiment_score":-0.005433789454400539,"channel":0,"num_words":2,"start":155.05501,"end":156.195},{"sentences":[{"text":"Do you know the email address so I can, you know, give it to you if you don't have it?","start":155.745,"end":160.32,"sentiment":"neutral","sentiment_score":-0.029759106878191232}],"sentiment":"neutral","sentiment_score":-0.029759106878191232,"channel":1,"num_words":20,"start":155.745,"end":160.32},{"sentences":[{"text":"Karat blue chip dot com dot a u.","start":162.255,"end":165.31,"sentiment":"neutral","sentiment_score":-0.0033452672651037574},{"text":"Right?","start":165.45,"end":165.95,"sentiment":"neutral","sentiment_score":0.012480221688747406}],"sentiment":"neutral","sentiment_score":-0.0015868796035647392,"channel":0,"num_words":9,"start":162.255,"end":165.95},{"sentences":[{"text":"Yeah.","start":165.84001,"end":166.16,"sentiment":"neutral","sentiment_score":0.023218445479869843},{"text":"That's the one.","start":166.16,"end":166.83293,"sentiment":"neutral","sentiment_score":0.032621968537569046},{"text":"Yes.","start":166.83293,"end":167.31293,"sentiment":"neutral","sentiment_score":0.0486154705286026},{"text":"Mhmm.","start":167.31293,"end":167.81293,"sentiment":"neutral","sentiment_score":0.04072301834821701}],"sentiment":"neutral","sentiment_score":0.035070473328232765,"channel":1,"num_words":6,"start":165.84001,"end":167.81293},{"sentences":[{"text":"Alright.","start":168.49,"end":168.99,"sentiment":"neutral","sentiment_score":0.09351414442062378},{"text":"No worries.","start":169.05,"end":169.53,"sentiment":"neutral","sentiment_score":0.16277523338794708},{"text":"Thanks, Paula.","start":169.53,"end":170.33,"sentiment":"positive","sentiment_score":0.3488118052482605},{"text":"We'll be sharing right away.","start":170.33,"end":173.23,"sentiment":"neutral","sentiment_score":0.2921703219413757}],"sentiment":"neutral","sentiment_score":0.25775398313999176,"channel":0,"num_words":10,"start":168.49,"end":173.23},{"sentences":[{"text":"Alright.","start":174.03293,"end":174.35294,"sentiment":"neutral","sentiment_score":0.24640518426895144},{"text":"Thank you.","start":174.35294,"end":175.17293,"sentiment":"positive","sentiment_score":0.3856647461652756}],"sentiment":"positive","sentiment_score":0.33924489219983417,"channel":1,"num_words":3,"start":174.03293,"end":175.17293},{"sentences":[{"text":"Thanks.","start":176.25,"end":176.75,"sentiment":"positive","sentiment_score":0.34807294607162476},{"text":"Bye.","start":177.05,"end":177.55,"sentiment":"neutral","sentiment_score":0.1732291281223297}],"sentiment":"neutral","sentiment_score":0.26065103709697723,"channel":0,"num_words":2,"start":176.25,"end":177.55}]},"summary":{"result":"success","short":"A customer calls Blue Chip Infotech and is directed to various options. The call is then transferred to another representative from TechOn Systems who helps a customer inquire about a tender product. The representative confirms the SKU number and offers to send an email to confirm delivery to the customer's warehouse."},"intents":{"segments":[{"text":"Paula, actually, we got one customer who is after a product, and I just wanted to know the availability. Yeah. Sure.","start_word":118,"end_word":138,"intents":[{"intent":"Request product availability","confidence_score":0.010963688}]},{"text":"So I can see here there's no request of delivery to our warehouse. For the lead time, we can can you please send us an email to our email address so we can confirm it to the product manager in order for us to order it as well? Okay. Hello?","start_word":199,"end_word":248,"intents":[{"intent":"Confirm order","confidence_score":0.014715198}]},{"text":"Do you know the email address so I can, you know, give it to you if you don't have it? Karat blue chip dot com dot a u. Right? Yeah.","start_word":252,"end_word":281,"intents":[{"intent":"Provide email address","confidence_score":0.23407523}]}]},"sentiments":{"segments":[{"text":"Welcome to Blue Chip Infotech. Thank you for calling.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4147905707359314},{"text":"If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. Please wait while we connect your call. Hi.","start_word":9,"end_word":56,"sentiment":"neutral","sentiment_score":0.07002897560596466},{"text":"Good day.","start_word":57,"end_word":58,"sentiment":"positive","sentiment_score":0.36723193526268005},{"text":"This is Paula from Blue Chip IT. By the way, this call is being monitored for quality and coaching purposes. How can I help you today? Hey. Good morning, Paula. This is Ross calling from TechOn Systems. How are you? Okay. Thank you, Earl. What is the company name again? TechOn Systems? System. Okay. How can I help you? Paula, actually, we got one customer who is after a product, and I just wanted to know the availability. Yeah. Sure. What is the SKU number? TD. It's a tender product. Okay. TD eight four zero one Thank you. nine. Let me check that here. It's a TX Pro. Is that right? Mhmm. TX Pro two. C s two pro. Customer is after 10 unit. Let me check if there will be a delivery to our warehouse. Okay? One moment. Yep. So I can see here there's no request of delivery to our warehouse. For the lead time, we can can you please send us an email to our email address so we can confirm it to the product manager in order for us to order it as well? Okay. Hello? Yeah. Oh, yep. Do you know the email address so I can, you know, give it to you if you don't have it? Karat blue chip dot com dot a u. Right? Yeah. That's the one. Yes. Mhmm. Alright. No worries.","start_word":59,"end_word":289,"sentiment":"neutral","sentiment_score":0.05499366298317909},{"text":"Thanks, Paula.","start_word":290,"end_word":291,"sentiment":"positive","sentiment_score":0.3506762683391571},{"text":"We'll be sharing right away. Alright.","start_word":292,"end_word":297,"sentiment":"neutral","sentiment_score":0.28288787603378296},{"text":"Thank you. Thanks.","start_word":298,"end_word":300,"sentiment":"positive","sentiment_score":0.36444205045700073},{"text":"Bye.","start_word":301,"end_word":301,"sentiment":"neutral","sentiment_score":0.2315131425857544}],"average":{"sentiment":"neutral","sentiment_score":0.0832464997817958}}}}