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Engineering?","start":6.3999996,"end":7.94,"sentiment":"neutral","sentiment_score":0.027773389592766762}],"sentiment":"neutral","sentiment_score":0.027773389592766762,"channel":0,"num_words":2,"start":6.3999996,"end":7.94},{"sentences":[{"text":"Mhmm.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.02495669014751911},{"text":"Yep.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.054334819316864014}],"sentiment":"neutral","sentiment_score":0.03964575473219156,"channel":1,"num_words":2,"start":8.08,"end":9.86},{"sentences":[{"text":"Yes, sir.","start":9.599999,"end":10.08,"sentiment":"neutral","sentiment_score":0.13006214797496796},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":10.08,"end":13.219999,"sentiment":"neutral","sentiment_score":0.07592499090565576},{"text":"So, basically, we've spoken with you in the past, so we wanted to confirm if it's still the same.","start":14.045,"end":19.005001,"sentiment":"neutral","sentiment_score":0.07999124064257271},{"text":"Actually, Daniel from Techno One asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this","start":19.005001,"end":27.376938,"sentiment":"neutral","sentiment_score":0.03128509549424052}],"sentiment":"neutral","sentiment_score":0.05757354241635265,"channel":0,"num_words":58,"start":9.599999,"end":27.376938},{"sentences":[{"text":"We're all under control now.","start":28.18,"end":29.38,"sentiment":"neutral","sentiment_score":0.13483441472053528},{"text":"Thank you very much anyway.","start":29.38,"end":30.68,"sentiment":"positive","sentiment_score":0.6539767503738403}],"sentiment":"positive","sentiment_score":0.3944055825471878,"channel":1,"num_words":10,"start":28.18,"end":30.68},{"sentences":[{"text":"year.","start":30.636938,"end":31.136938,"sentiment":"neutral","sentiment_score":0.1993418484926224},{"text":"All set.","start":31.196938,"end":31.836939,"sentiment":"neutral","sentiment_score":0.23332186043262482},{"text":"Alright.","start":31.836939,"end":32.156937,"sentiment":"neutral","sentiment_score":0.24680420756340027},{"text":"No problem.","start":32.156937,"end":32.89694,"sentiment":"positive","sentiment_score":0.4008227586746216},{"text":"Thank you,","start":32.95694,"end":33.516937,"sentiment":"positive","sentiment_score":0.5954401195049286}],"sentiment":"positive","sentiment_score":0.3631644416600466,"channel":0,"num_words":8,"start":30.636938,"end":33.516937},{"sentences":[{"text":"Thank you.","start":33.3,"end":33.86,"sentiment":"positive","sentiment_score":0.6343175768852234}],"sentiment":"positive","sentiment_score":0.6343175768852234,"channel":1,"num_words":2,"start":33.3,"end":33.86},{"sentences":[{"text":"sir.","start":33.516937,"end":33.75694,"sentiment":"positive","sentiment_score":0.35537073016166687},{"text":"Take","start":33.75694,"end":33.996937,"sentiment":"positive","sentiment_score":0.3991253077983856}],"sentiment":"positive","sentiment_score":0.37724801898002625,"channel":0,"num_words":2,"start":33.516937,"end":33.996937},{"sentences":[{"text":"Bye","start":33.86,"end":34.1,"sentiment":"neutral","sentiment_score":0.3221226930618286}],"sentiment":"neutral","sentiment_score":0.3221226930618286,"channel":1,"num_words":1,"start":33.86,"end":34.1},{"sentences":[{"text":"care.","start":33.996937,"end":34.496937,"sentiment":"positive","sentiment_score":0.33390194177627563}],"sentiment":"positive","sentiment_score":0.33390194177627563,"channel":0,"num_words":1,"start":33.996937,"end":34.496937},{"sentences":[{"text":"bye.","start":34.1,"end":34.6,"sentiment":"neutral","sentiment_score":0.13433444499969482}],"sentiment":"neutral","sentiment_score":0.13433444499969482,"channel":1,"num_words":1,"start":34.1,"end":34.6}]},"summary":{"result":"success","short":"Abby from Techno One called Mr. John in Ironbridge Sam to confirm if he is still receiving IT reviews. Mr. Sam confirms that he is under control and they have spoken before. Abby thanks him and ends the call."},"intents":{"segments":[{"text":"This is Abby from Techno One in Springfield, Brisbane. So, basically, we've spoken with you in the past, so we wanted to confirm if it's still the same. Actually, Daniel from Techno One asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this We're all under control now.","start_word":18,"end_word":78,"intents":[{"intent":"Confirm it review status","confidence_score":0.6478097}]}]},"sentiments":{"segments":[{"text":"Hello, Hello? Hi, sir. Good afternoon. Is this mister John in Ironbridge Sam? Engineering? Mhmm. Yep. Yes, sir. This is Abby from Techno One in Springfield, Brisbane. So, basically, we've spoken with you in the past, so we wanted to confirm if it's still the same. Actually, Daniel from Techno One asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this We're all under control now.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":0.0756022036075592},{"text":"Thank you very much anyway.","start_word":79,"end_word":83,"sentiment":"positive","sentiment_score":0.6404486298561096},{"text":"year. All set. Alright.","start_word":84,"end_word":87,"sentiment":"neutral","sentiment_score":0.2285573333501816},{"text":"No problem. Thank you, Thank you. sir. Take Bye care.","start_word":88,"end_word":97,"sentiment":"positive","sentiment_score":0.45317384600639343},{"text":"bye.","start_word":98,"end_word":98,"sentiment":"neutral","sentiment_score":0.17900171875953674}],"average":{"sentiment":"neutral","sentiment_score":0.15071237324089404}}}}