{"metadata":{"transaction_key":"deprecated","request_id":"019de150-c94a-7062-b72d-63b10e9f45bf","sha256":"79f7d0e3b9bf8afd51b688b587b6248e9f973700b8f636f990491b7bb8638117","created":"2026-05-01T02:14:22.885Z","duration":167.68794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":379,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":421,"output_tokens":421},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":421,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? You mean a physical SIM card? Yeah. We do have offer mobile SIM plans, which is compatible with your devices. Actually, once you purchase a mobile plan with us, it already have a SIM card, or you just need the SIM card without plan. Hello? Yeah. If you want the physical SIM, either than the eSIM. Actually, I'm not sure about the specs of that phone. You can see that at the or settings if ism is available. We do have our website, which is the airtel.net. And, once, once entered, it will bring you to a web page. Just select the mobile, and it will, bring the different plans that we have, the five g plans, four g plans, or roaming plans. Mhmm. Yeah. Actually, the physical SIM has a different charge. It's $15.15 dollars via our website also once you appeal the mobile phone. Airtel.au. Mhmm. Yeah. That's correct. Okay. Sure. Thank you.","confidence":0.99609375,"words":[{"word":"hello","start":2.3999999,"end":2.8999999,"confidence":0.98657227,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.20130038261413577},{"word":"good","start":2.96,"end":3.1999998,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.424440860748291},{"word":"morning","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4475720822811126},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.43692582845687866},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.463043749332428},{"word":"maureen","start":4.0,"end":4.5,"confidence":0.9416504,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.519582211971283},{"word":"from","start":4.56,"end":4.96,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4869203865528106},{"word":"airtel","start":4.96,"end":5.44,"confidence":0.93896484,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.4147587716579437},{"word":"tech","start":5.44,"end":5.68,"confidence":0.9614258,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4310743808746338},{"word":"support","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4479660093784332},{"word":"how","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.49875757098197937},{"word":"can","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5054200291633606},{"word":"i","start":6.7999997,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4642384946346283},{"word":"assist","start":6.8799996,"end":7.2,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4207552969455719},{"word":"you","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.43582335114479065},{"word":"today","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.33363136649131775},{"word":"you","start":27.21,"end":27.369999,"confidence":0.625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.035067420452833176},{"word":"mean","start":27.369999,"end":27.849998,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.02681148052215576},{"word":"a","start":27.849998,"end":28.009998,"confidence":0.52441406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01999172940850258},{"word":"physical","start":28.009998,"end":28.49,"confidence":0.99902344,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.033697690814733505},{"word":"sim","start":28.49,"end":28.81,"confidence":0.9716797,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.017590440809726715},{"word":"card","start":28.81,"end":29.31,"confidence":0.9970703,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.01974464580416679},{"word":"yeah","start":32.09,"end":32.59,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02938690409064293},{"word":"we","start":32.73,"end":32.809998,"confidence":0.95410156,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04583635553717613},{"word":"do","start":32.809998,"end":32.97,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06105002388358116},{"word":"have","start":32.97,"end":33.29,"confidence":0.99121094,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.030344080179929733},{"word":"offer","start":33.29,"end":33.79,"confidence":0.89453125,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.029473230242729187},{"word":"mobile","start":34.09,"end":34.59,"confidence":0.94921875,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.08764706552028656},{"word":"sim","start":34.649998,"end":34.89,"confidence":0.97802734,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.0816970095038414},{"word":"plans","start":34.89,"end":35.39,"confidence":0.8076172,"punctuated_word":"plans,","sentiment":"neutral","sentiment_score":0.09109403938055038},{"word":"which","start":36.01,"end":36.25,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.07711254060268402},{"word":"is","start":36.25,"end":36.489998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05437939986586571},{"word":"compatible","start":36.489998,"end":36.989998,"confidence":1.0,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.06666705757379532},{"word":"with","start":37.05,"end":37.29,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08833695948123932},{"word":"your","start":37.29,"end":37.449997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0753326565027237},{"word":"devices","start":37.449997,"end":37.949997,"confidence":0.99902344,"punctuated_word":"devices.","sentiment":"neutral","sentiment_score":0.05122903734445572},{"word":"actually","start":48.565,"end":48.964996,"confidence":0.9406738,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.07413442432880402},{"word":"once","start":48.964996,"end":49.204998,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.08170915395021439},{"word":"you","start":49.204998,"end":49.364998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05678033828735352},{"word":"purchase","start":49.364998,"end":49.864998,"confidence":0.94140625,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":-0.04998866841197014},{"word":"a","start":50.164997,"end":50.664997,"confidence":0.8857422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07234513759613037},{"word":"mobile","start":50.964996,"end":51.445,"confidence":0.9819336,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.061218224465847015},{"word":"plan","start":51.445,"end":51.684998,"confidence":0.99902344,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.04388833791017532},{"word":"with","start":51.684998,"end":51.925,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06419311463832855},{"word":"us","start":51.925,"end":52.164997,"confidence":0.9875488,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.05668927729129791},{"word":"it","start":52.164997,"end":52.405,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07744690775871277},{"word":"already","start":52.405,"end":52.804996,"confidence":0.5371094,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08706667274236679},{"word":"have","start":52.804996,"end":53.045,"confidence":0.93847656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06857022643089294},{"word":"a","start":53.045,"end":53.125,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07263244688510895},{"word":"sim","start":53.125,"end":53.445,"confidence":0.96875,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.05804063379764557},{"word":"card","start":53.445,"end":53.945,"confidence":0.7570801,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.07283163070678711},{"word":"or","start":54.4,"end":54.72,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08783584088087082},{"word":"you","start":54.72,"end":54.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06526490300893784},{"word":"just","start":54.88,"end":55.12,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07397042959928513},{"word":"need","start":55.12,"end":55.44,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05625182390213013},{"word":"the","start":55.44,"end":55.6,"confidence":0.87890625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05880844593048096},{"word":"sim","start":55.6,"end":56.0,"confidence":0.97509766,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.051390498876571655},{"word":"card","start":56.0,"end":56.32,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.06459805369377136},{"word":"without","start":56.32,"end":56.82,"confidence":1.0,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.059083275496959686},{"word":"plan","start":57.12,"end":57.62,"confidence":0.88305664,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":-0.07328595221042633},{"word":"hello","start":64.16,"end":64.66,"confidence":0.96484375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.030726170167326927},{"word":"yeah","start":67.28,"end":67.78,"confidence":0.8901367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027876999229192737},{"word":"if","start":68.945,"end":69.425,"confidence":0.95410156,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04427451640367508},{"word":"you","start":69.425,"end":69.585,"confidence":0.6455078,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03659237548708916},{"word":"want","start":69.585,"end":69.905,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.03535546734929085},{"word":"the","start":69.905,"end":70.065,"confidence":0.5292969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050076186656951904},{"word":"physical","start":70.065,"end":70.545,"confidence":0.9980469,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.06837297976016998},{"word":"sim","start":70.545,"end":71.045,"confidence":0.76342773,"punctuated_word":"SIM,","sentiment":"neutral","sentiment_score":-0.05624638870358467},{"word":"either","start":71.425,"end":71.825,"confidence":0.98535156,"punctuated_word":"either","sentiment":"neutral","sentiment_score":-0.06167782098054886},{"word":"than","start":71.825,"end":72.065,"confidence":0.8535156,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.05568062514066696},{"word":"the","start":72.065,"end":72.465,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06207883358001709},{"word":"esim","start":72.465,"end":72.965,"confidence":0.85807294,"punctuated_word":"eSIM.","sentiment":"neutral","sentiment_score":-0.051358241587877274},{"word":"actually","start":82.71,"end":83.03,"confidence":0.9729004,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.13469231128692627},{"word":"i'm","start":83.03,"end":83.27,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14114375412464142},{"word":"not","start":83.27,"end":83.59,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14630930125713348},{"word":"sure","start":83.59,"end":83.99,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.149630606174469},{"word":"about","start":83.99,"end":84.47,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17741112411022186},{"word":"the","start":84.47,"end":84.79,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16869519650936127},{"word":"specs","start":84.79,"end":85.27,"confidence":0.99902344,"punctuated_word":"specs","sentiment":"neutral","sentiment_score":-0.1410580277442932},{"word":"of","start":85.27,"end":85.51,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17926105856895447},{"word":"that","start":85.51,"end":85.91,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.20266850292682648},{"word":"phone","start":85.91,"end":86.41,"confidence":0.9995117,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.1964903175830841},{"word":"you","start":87.11,"end":87.19,"confidence":0.89746094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09345610439777374},{"word":"can","start":87.19,"end":87.69,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0726940855383873},{"word":"see","start":88.15,"end":88.47,"confidence":0.984375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07490262389183044},{"word":"that","start":88.47,"end":88.79,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09601589292287828},{"word":"at","start":88.79,"end":88.95,"confidence":0.4309082,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08498342335224152},{"word":"the","start":88.95,"end":89.19,"confidence":0.5986328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08487217873334885},{"word":"or","start":89.27,"end":89.43,"confidence":0.52978516,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07968194782733917},{"word":"settings","start":89.43,"end":89.93,"confidence":0.9838867,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":-0.0585886687040329},{"word":"if","start":90.71,"end":91.03,"confidence":0.86572266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08181029558181763},{"word":"ism","start":91.03,"end":91.35,"confidence":0.4456787,"punctuated_word":"ism","sentiment":"neutral","sentiment_score":-0.0865376740694046},{"word":"is","start":91.35,"end":91.59,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09649871289730072},{"word":"available","start":91.59,"end":92.09,"confidence":0.98583984,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.12606099247932434},{"word":"we","start":106.105,"end":106.265,"confidence":0.9199219,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.014683343470096588},{"word":"do","start":106.265,"end":106.505005,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02019437775015831},{"word":"have","start":106.505005,"end":106.665,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019589081406593323},{"word":"our","start":106.665,"end":106.985,"confidence":0.99609375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.00909506157040596},{"word":"website","start":106.985,"end":107.485,"confidence":0.89868164,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.009015440940856934},{"word":"which","start":107.865005,"end":108.105,"confidence":0.7988281,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0069703273475170135},{"word":"is","start":108.105,"end":108.425,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.020252272486686707},{"word":"the","start":108.425,"end":108.905,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02910815179347992},{"word":"airtel.net","start":108.905,"end":110.205,"confidence":0.80253094,"punctuated_word":"airtel.net.","sentiment":"neutral","sentiment_score":0.01782514899969101},{"word":"and","start":111.03001,"end":111.51,"confidence":0.79711914,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.022077590227127075},{"word":"once","start":112.23,"end":112.71001,"confidence":0.8208008,"punctuated_word":"once,","sentiment":"neutral","sentiment_score":0.015831589698791504},{"word":"once","start":114.15,"end":114.39,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.003976041451096535},{"word":"entered","start":114.39,"end":114.89,"confidence":0.8911133,"punctuated_word":"entered,","sentiment":"neutral","sentiment_score":0.014781716279685496},{"word":"it","start":115.19,"end":115.350006,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0281530674546957},{"word":"will","start":115.350006,"end":115.51,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.006102824583649635},{"word":"bring","start":115.51,"end":115.670006,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.01431356929242611},{"word":"you","start":115.670006,"end":115.83,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015217134729027748},{"word":"to","start":115.83,"end":116.07,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00817844644188881},{"word":"a","start":116.07,"end":116.23,"confidence":0.96240234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017152220010757446},{"word":"web","start":116.23,"end":116.47,"confidence":0.88671875,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.015683576464653015},{"word":"page","start":116.47,"end":116.97,"confidence":0.99853516,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":0.026411883533000943},{"word":"just","start":117.43,"end":117.670006,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.02789468690752983},{"word":"select","start":117.670006,"end":117.990005,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.02035936899483204},{"word":"the","start":117.990005,"end":118.15,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027387768030166623},{"word":"mobile","start":118.15,"end":118.65,"confidence":0.83032227,"punctuated_word":"mobile,","sentiment":"neutral","sentiment_score":0.027838703244924545},{"word":"and","start":118.71001,"end":119.03,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025973571464419365},{"word":"it","start":119.03,"end":119.19,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03389663249254227},{"word":"will","start":119.19,"end":119.51,"confidence":0.9460449,"punctuated_word":"will,","sentiment":"neutral","sentiment_score":0.0209484975785017},{"word":"bring","start":120.950005,"end":121.270004,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.020635830238461494},{"word":"the","start":121.270004,"end":121.670006,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018884340301156044},{"word":"different","start":121.670006,"end":122.07,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.02969440072774887},{"word":"plans","start":122.07,"end":122.47,"confidence":0.9951172,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":0.027456091716885567},{"word":"that","start":122.47,"end":122.630005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.024451065808534626},{"word":"we","start":122.630005,"end":122.79,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02648175321519375},{"word":"have","start":122.79,"end":123.11,"confidence":0.79248047,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.01982935518026352},{"word":"the","start":123.11,"end":123.350006,"confidence":0.7128906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015354949980974196},{"word":"five","start":123.350006,"end":123.670006,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.011343469843268394},{"word":"g","start":123.670006,"end":123.91,"confidence":0.9902344,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.002422635443508625},{"word":"plans","start":123.91,"end":124.41,"confidence":0.9980469,"punctuated_word":"plans,","sentiment":"neutral","sentiment_score":0.004852615296840668},{"word":"four","start":124.47,"end":124.79,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.005044715479016304},{"word":"g","start":124.79,"end":125.03,"confidence":0.99902344,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.006711619906127453},{"word":"plans","start":125.03,"end":125.53,"confidence":0.9765625,"punctuated_word":"plans,","sentiment":"neutral","sentiment_score":0.000249423086643219},{"word":"or","start":127.515,"end":127.755,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.002252761274576187},{"word":"roaming","start":127.755,"end":128.155,"confidence":0.9970703,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":0.007824725471436977},{"word":"plans","start":128.155,"end":128.655,"confidence":0.93481445,"punctuated_word":"plans.","sentiment":"neutral","sentiment_score":0.00043919309973716736},{"word":"mhmm","start":128.795,"end":129.19499,"confidence":0.9954834,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.008080816827714443},{"word":"yeah","start":129.19499,"end":129.69499,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010742460377514362},{"word":"actually","start":134.795,"end":135.295,"confidence":0.9501953,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.04608700051903725},{"word":"the","start":135.355,"end":135.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0575292631983757},{"word":"physical","start":135.595,"end":136.095,"confidence":0.99609375,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.0737416073679924},{"word":"sim","start":136.155,"end":136.395,"confidence":0.95703125,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.04295632988214493},{"word":"has","start":136.395,"end":136.635,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.06498423963785172},{"word":"a","start":136.635,"end":136.795,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.051249437034130096},{"word":"different","start":136.795,"end":137.295,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.06184547021985054},{"word":"charge","start":137.675,"end":138.175,"confidence":0.9135742,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":-0.059388235211372375},{"word":"it's","start":138.69,"end":139.01,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.04374522715806961},{"word":"$15.15","start":139.01,"end":141.09,"confidence":0.8618164,"punctuated_word":"$15.15","sentiment":"neutral","sentiment_score":-0.025199975818395615},{"word":"dollars","start":141.09,"end":141.59,"confidence":1.0,"punctuated_word":"dollars","sentiment":"neutral","sentiment_score":-0.02771244570612907},{"word":"via","start":146.69,"end":147.01,"confidence":0.6230469,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.0016774889081716535},{"word":"our","start":147.01,"end":147.17,"confidence":0.93115234,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0018994882702827456},{"word":"website","start":147.17,"end":147.67,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.0010235235095024109},{"word":"also","start":147.73,"end":148.23,"confidence":0.94921875,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.0027704034000635147},{"word":"once","start":149.17,"end":149.48999,"confidence":0.76123047,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.004361141473054886},{"word":"you","start":149.48999,"end":149.73,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021343689411878582},{"word":"appeal","start":149.73,"end":150.05,"confidence":0.68652344,"punctuated_word":"appeal","sentiment":"neutral","sentiment_score":0.03990431874990463},{"word":"the","start":150.05,"end":150.29,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04069247469305992},{"word":"mobile","start":150.29,"end":150.76999,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.04326861351728439},{"word":"phone","start":150.76999,"end":151.26999,"confidence":0.697876,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.037514664232730865},{"word":"airtel.au","start":156.635,"end":158.33499,"confidence":0.88235474,"punctuated_word":"Airtel.au.","sentiment":"neutral","sentiment_score":0.01583496294915676},{"word":"mhmm","start":162.155,"end":162.635,"confidence":0.99401855,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0024181194603443146},{"word":"yeah","start":162.635,"end":162.955,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0017006751149892807},{"word":"that's","start":162.955,"end":163.275,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.02140427753329277},{"word":"correct","start":163.275,"end":163.775,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":-0.06105424463748932},{"word":"okay","start":165.19499,"end":165.67499,"confidence":0.82299805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12075623124837875},{"word":"sure","start":165.67499,"end":166.17499,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.208377406001091},{"word":"thank","start":166.635,"end":167.03499,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3783510327339173},{"word":"you","start":167.03499,"end":167.53499,"confidence":0.7246094,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15391457080841064}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? You mean a physical SIM card?\n\nYeah. We do have offer mobile SIM plans, which is compatible with your devices. Actually, once you purchase a mobile plan with us, it already have a SIM card, or you just need the SIM card without plan. Hello? Yeah.\n\nIf you want the physical SIM, either than the eSIM. Actually, I'm not sure about the specs of that phone. You can see that at the or settings if ism is available. We do have our website, which is the airtel.net. And, once, once entered, it will bring you to a web page.\n\nJust select the mobile, and it will, bring the different plans that we have, the five g plans, four g plans, or roaming plans. Mhmm. Yeah. Actually, the physical SIM has a different charge. It's $15.15 dollars via our website also once you appeal the mobile phone.\n\nAirtel.au. Mhmm. Yeah. That's correct. Okay.\n\nSure. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.20130038261413577},{"text":"Good morning.","start":2.96,"end":3.6,"sentiment":"positive","sentiment_score":0.43600647151470184},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.18,"sentiment":"positive","sentiment_score":0.4571816197463444},{"text":"How can I assist you today?","start":6.3999996,"end":7.8599997,"sentiment":"positive","sentiment_score":0.4431043515602748},{"text":"You mean a physical SIM card?","start":27.21,"end":29.31,"sentiment":"neutral","sentiment_score":-0.025483901302019756}],"sentiment":"neutral","sentiment_score":0.3081503347917037,"num_words":22,"start":2.3999999,"end":29.31},{"sentences":[{"text":"Yeah.","start":32.09,"end":32.59,"sentiment":"neutral","sentiment_score":0.02938690409064293},{"text":"We do have offer mobile SIM plans, which is compatible with your devices.","start":32.73,"end":37.949997,"sentiment":"neutral","sentiment_score":0.06463072735529679},{"text":"Actually, once you purchase a mobile plan with us, it already have a SIM card, or you just need the SIM card without plan.","start":48.565,"end":57.62,"sentiment":"neutral","sentiment_score":-0.06616768411671121},{"text":"Hello?","start":64.16,"end":64.66,"sentiment":"neutral","sentiment_score":-0.030726170167326927},{"text":"Yeah.","start":67.28,"end":67.78,"sentiment":"neutral","sentiment_score":-0.027876999229192737}],"sentiment":"neutral","sentiment_score":-0.01942603071220219,"num_words":40,"start":32.09,"end":67.78},{"sentences":[{"text":"If you want the physical SIM, either than the eSIM.","start":68.945,"end":72.965,"sentiment":"neutral","sentiment_score":-0.052171343564987184},{"text":"Actually, I'm not sure about the specs of that phone.","start":82.71,"end":86.41,"sentiment":"neutral","sentiment_score":-0.16373602002859117},{"text":"You can see that at the or settings if ism is available.","start":87.11,"end":92.09,"sentiment":"neutral","sentiment_score":-0.08634188336630662},{"text":"We do have our website, which is the airtel.net.","start":106.105,"end":110.205,"sentiment":"neutral","sentiment_score":0.014300258209307989},{"text":"And, once, once entered, it will bring you to a web page.","start":111.03001,"end":116.97,"sentiment":"neutral","sentiment_score":0.015656638347233336}],"sentiment":"neutral","sentiment_score":-0.05431309909963945,"num_words":53,"start":68.945,"end":116.97},{"sentences":[{"text":"Just select the mobile, and it will, bring the different plans that we have, the five g plans, four g plans, or roaming plans.","start":117.43,"end":128.655,"sentiment":"neutral","sentiment_score":0.01584208256099373},{"text":"Mhmm.","start":128.795,"end":129.19499,"sentiment":"neutral","sentiment_score":-0.008080816827714443},{"text":"Yeah.","start":129.19499,"end":129.69499,"sentiment":"neutral","sentiment_score":-0.010742460377514362},{"text":"Actually, the physical SIM has a different charge.","start":134.795,"end":138.175,"sentiment":"neutral","sentiment_score":-0.057222697883844376},{"text":"It's $15.15 dollars via our website also once you appeal the mobile phone.","start":138.69,"end":151.26999,"sentiment":"neutral","sentiment_score":0.006939254128015959}],"sentiment":"neutral","sentiment_score":-0.00013158670527503845,"num_words":47,"start":117.43,"end":151.26999},{"sentences":[{"text":"Airtel.au.","start":156.635,"end":158.33499,"sentiment":"neutral","sentiment_score":0.01583496294915676},{"text":"Mhmm.","start":162.155,"end":162.635,"sentiment":"neutral","sentiment_score":0.0024181194603443146},{"text":"Yeah.","start":162.635,"end":162.955,"sentiment":"neutral","sentiment_score":0.0017006751149892807},{"text":"That's correct.","start":162.955,"end":163.775,"sentiment":"neutral","sentiment_score":-0.041229261085391045},{"text":"Okay.","start":165.19499,"end":165.67499,"sentiment":"neutral","sentiment_score":0.12075623124837875}],"sentiment":"neutral","sentiment_score":0.009708577767014503,"num_words":6,"start":156.635,"end":165.67499},{"sentences":[{"text":"Sure.","start":165.67499,"end":166.17499,"sentiment":"neutral","sentiment_score":0.208377406001091},{"text":"Thank you.","start":166.635,"end":167.53499,"sentiment":"neutral","sentiment_score":0.26613280177116394}],"sentiment":"neutral","sentiment_score":0.24688100318113962,"num_words":3,"start":165.67499,"end":167.53499}]}}]},{"alternatives":[{"transcript":"Yes. Hi. Just wondering if your SIM cards not a SIM. It's a SIM card will suit a Galaxy a 15 and also a Galaxy a 21. Yeah. So does that mean I have to buy a, Nano SIM card? So do I I still need the SIM card, don't I? Yeah. E sim doesn't suit my a 15, does it? Yeah. It's not compatible to my a 15, but where can I buy a Airtel SIM card? Okay. And what about the SIM card itself? Where do I buy that? $15. And where do I buy that one? Okay. So that's so that's airtel.com. Atel.au. Right now. I'll have to look. Thanks. See you.","confidence":0.9819336,"words":[{"word":"yes","start":8.4,"end":8.639999,"confidence":0.907959,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04253741353750229},{"word":"hi","start":8.639999,"end":8.96,"confidence":0.65930176,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.00945489015430212},{"word":"just","start":8.96,"end":9.2,"confidence":0.6582031,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.02647573314607143},{"word":"wondering","start":9.2,"end":9.599999,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.01985657587647438},{"word":"if","start":9.599999,"end":9.84,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04182518646121025},{"word":"your","start":9.84,"end":10.34,"confidence":0.9819336,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05263863131403923},{"word":"sim","start":11.2,"end":11.679999,"confidence":0.62353516,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.020411960780620575},{"word":"cards","start":11.679999,"end":12.0,"confidence":0.73828125,"punctuated_word":"cards","sentiment":"neutral","sentiment_score":-0.046186693012714386},{"word":"not","start":12.48,"end":12.719999,"confidence":0.97998047,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03395111486315727},{"word":"a","start":12.719999,"end":12.96,"confidence":0.8574219,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03262627497315407},{"word":"sim","start":12.96,"end":13.28,"confidence":0.6212158,"punctuated_word":"SIM.","sentiment":"neutral","sentiment_score":-0.04600412398576737},{"word":"it's","start":13.28,"end":13.5199995,"confidence":0.671875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.017354607582092285},{"word":"a","start":13.5199995,"end":13.679999,"confidence":0.65625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00919034332036972},{"word":"sim","start":13.679999,"end":13.92,"confidence":0.9941406,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.0019950605928897858},{"word":"card","start":13.92,"end":14.42,"confidence":0.9970703,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.015839673578739166},{"word":"will","start":15.915,"end":16.155,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.015008118003606796},{"word":"suit","start":16.155,"end":16.655,"confidence":0.9941406,"punctuated_word":"suit","sentiment":"neutral","sentiment_score":0.0026667341589927673},{"word":"a","start":17.195,"end":17.275,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00338947307318449},{"word":"galaxy","start":17.275,"end":17.775,"confidence":0.87597656,"punctuated_word":"Galaxy","sentiment":"neutral","sentiment_score":-0.01335710845887661},{"word":"a","start":17.995,"end":18.155,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010080214589834212},{"word":"15","start":18.155,"end":18.655,"confidence":0.9980469,"punctuated_word":"15","sentiment":"neutral","sentiment_score":-0.003588806837797165},{"word":"and","start":21.195,"end":21.515,"confidence":0.6425781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.019155558198690414},{"word":"also","start":21.515,"end":21.995,"confidence":0.9350586,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.023176055401563644},{"word":"a","start":21.995,"end":22.235,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023786166682839394},{"word":"galaxy","start":22.235,"end":22.735,"confidence":0.9902344,"punctuated_word":"Galaxy","sentiment":"neutral","sentiment_score":-0.010627394542098044},{"word":"a","start":23.195,"end":23.435001,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00920555740594864},{"word":"21","start":23.435001,"end":24.335,"confidence":0.99572754,"punctuated_word":"21.","sentiment":"neutral","sentiment_score":-0.019858136773109436},{"word":"yeah","start":29.515,"end":30.015,"confidence":0.87524414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017896443605422974},{"word":"so","start":41.2,"end":41.44,"confidence":0.92089844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.002826172858476639},{"word":"does","start":41.44,"end":41.6,"confidence":0.88427734,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.017611052840948105},{"word":"that","start":41.6,"end":41.84,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006157103925943375},{"word":"mean","start":41.84,"end":42.16,"confidence":0.9941406,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.02569972723722458},{"word":"i","start":42.16,"end":42.239998,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015964820981025696},{"word":"have","start":42.239998,"end":42.48,"confidence":0.9741211,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.034959129989147186},{"word":"to","start":42.48,"end":42.559998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02933844737708569},{"word":"buy","start":42.559998,"end":42.8,"confidence":0.99902344,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.02695138193666935},{"word":"a","start":42.8,"end":43.12,"confidence":0.68200684,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.023513469845056537},{"word":"nano","start":43.68,"end":44.08,"confidence":0.5004883,"punctuated_word":"Nano","sentiment":"neutral","sentiment_score":0.02075192704796791},{"word":"sim","start":44.08,"end":44.32,"confidence":0.96435547,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.006930630654096603},{"word":"card","start":44.32,"end":44.82,"confidence":0.9921875,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.019339971244335175},{"word":"so","start":63.089996,"end":63.329998,"confidence":0.8051758,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04469844698905945},{"word":"do","start":63.329998,"end":63.489998,"confidence":0.8984375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0464513897895813},{"word":"i","start":63.489998,"end":63.73,"confidence":0.8720703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03382188454270363},{"word":"i","start":63.89,"end":63.969997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03418909013271332},{"word":"still","start":63.969997,"end":64.21,"confidence":0.9716797,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.0396319180727005},{"word":"need","start":64.21,"end":64.45,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04550343006849289},{"word":"the","start":64.45,"end":64.61,"confidence":0.8510742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.058366887271404266},{"word":"sim","start":64.61,"end":64.85,"confidence":0.9667969,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.04641759395599365},{"word":"card","start":64.85,"end":65.17,"confidence":0.88623047,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.06077993288636208},{"word":"don't","start":65.17,"end":65.409996,"confidence":0.9946289,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0508703850209713},{"word":"i","start":65.409996,"end":65.909996,"confidence":0.99072266,"punctuated_word":"I?","sentiment":"neutral","sentiment_score":-0.04457920789718628},{"word":"yeah","start":76.355,"end":76.675,"confidence":0.857666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07896845042705536},{"word":"e","start":76.675,"end":76.835,"confidence":0.1697998,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.1357794553041458},{"word":"sim","start":76.835,"end":77.075005,"confidence":0.34033203,"punctuated_word":"sim","sentiment":"neutral","sentiment_score":-0.14708879590034485},{"word":"doesn't","start":77.075005,"end":77.475,"confidence":0.99560547,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.19510722160339355},{"word":"suit","start":77.475,"end":77.795,"confidence":0.9819336,"punctuated_word":"suit","sentiment":"neutral","sentiment_score":-0.16839002072811127},{"word":"my","start":77.795,"end":78.195,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2010839581489563},{"word":"a","start":78.195,"end":78.435,"confidence":0.7128906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2242390513420105},{"word":"15","start":78.435,"end":78.835,"confidence":0.90722656,"punctuated_word":"15,","sentiment":"neutral","sentiment_score":-0.21984998881816864},{"word":"does","start":78.835,"end":79.075005,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.15375226736068726},{"word":"it","start":79.075005,"end":79.575005,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.14406698942184448},{"word":"yeah","start":94.43,"end":94.91,"confidence":0.8005371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0636303573846817},{"word":"it's","start":94.91,"end":95.310005,"confidence":0.98217773,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.13699856400489807},{"word":"not","start":95.310005,"end":95.810005,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18620988726615903},{"word":"compatible","start":96.590004,"end":97.090004,"confidence":0.7089844,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":-0.10140380263328552},{"word":"to","start":97.23,"end":97.39,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18422211706638336},{"word":"my","start":97.39,"end":97.630005,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.19566862285137177},{"word":"a","start":97.630005,"end":97.79,"confidence":0.88720703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18115833401679993},{"word":"15","start":97.79,"end":98.19,"confidence":0.829834,"punctuated_word":"15,","sentiment":"neutral","sentiment_score":-0.15997157990932465},{"word":"but","start":98.19,"end":98.69,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1543085277080536},{"word":"where","start":98.75,"end":98.990005,"confidence":0.9902344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.08878107368946075},{"word":"can","start":98.990005,"end":99.15,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07293730974197388},{"word":"i","start":99.15,"end":99.31,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06643500179052353},{"word":"buy","start":99.31,"end":99.630005,"confidence":0.99902344,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.06071975454688072},{"word":"a","start":99.630005,"end":100.130005,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06269942969083786},{"word":"airtel","start":101.51501,"end":101.675,"confidence":0.9791667,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.04636744409799576},{"word":"sim","start":101.675,"end":102.175,"confidence":0.8339844,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.04346220940351486},{"word":"card","start":102.635,"end":103.135,"confidence":0.99121094,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.047394976019859314},{"word":"okay","start":128.01001,"end":128.51001,"confidence":0.83862305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01235070452094078},{"word":"and","start":129.365,"end":129.60501,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.020081793889403343},{"word":"what","start":129.60501,"end":129.765,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.030550263822078705},{"word":"about","start":129.765,"end":130.16501,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.03219461441040039},{"word":"the","start":130.16501,"end":130.24501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022206053137779236},{"word":"sim","start":130.24501,"end":130.565,"confidence":0.97509766,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.007822329178452492},{"word":"card","start":130.565,"end":130.80501,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.012277208268642426},{"word":"itself","start":130.80501,"end":131.205,"confidence":0.9711914,"punctuated_word":"itself?","sentiment":"neutral","sentiment_score":-0.02222018875181675},{"word":"where","start":131.205,"end":131.365,"confidence":0.99902344,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.028953906148672104},{"word":"do","start":131.365,"end":131.60501,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03217097371816635},{"word":"i","start":131.60501,"end":131.685,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01864182949066162},{"word":"buy","start":131.685,"end":131.925,"confidence":1.0,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.01894320733845234},{"word":"that","start":131.925,"end":132.425,"confidence":0.9995117,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.020677007734775543},{"word":"$15","start":142.88501,"end":143.685,"confidence":0.9746094,"punctuated_word":"$15.","sentiment":"neutral","sentiment_score":-0.03901415318250656},{"word":"and","start":143.685,"end":143.845,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.028125565499067307},{"word":"where","start":143.845,"end":144.085,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.017767781391739845},{"word":"do","start":144.085,"end":144.24501,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02368459850549698},{"word":"i","start":144.24501,"end":144.325,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014103388413786888},{"word":"buy","start":144.325,"end":144.565,"confidence":1.0,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.004807308316230774},{"word":"that","start":144.565,"end":144.80501,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006098449230194092},{"word":"one","start":144.80501,"end":145.26,"confidence":1.0,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.009659730829298496},{"word":"okay","start":149.18,"end":149.57999,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02003725990653038},{"word":"so","start":149.57999,"end":149.81999,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022133544087409973},{"word":"that's","start":149.81999,"end":150.31999,"confidence":0.6862793,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.032004743814468384},{"word":"so","start":152.93999,"end":153.18,"confidence":0.68066406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.026162898167967796},{"word":"that's","start":153.18,"end":153.57999,"confidence":0.99365234,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03594343736767769},{"word":"airtel.com","start":153.57999,"end":155.28,"confidence":0.88688153,"punctuated_word":"airtel.com.","sentiment":"neutral","sentiment_score":0.024979133158922195},{"word":"atel.au","start":160.15288,"end":161.61287,"confidence":0.9612793,"punctuated_word":"Atel.au.","sentiment":"neutral","sentiment_score":0.012674964033067226},{"word":"right","start":163.03287,"end":163.27287,"confidence":0.67871094,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":-0.026935886591672897},{"word":"now","start":163.27287,"end":163.59288,"confidence":0.92944336,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.04318134859204292},{"word":"i'll","start":163.59288,"end":163.75287,"confidence":0.90844727,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1198493465781212},{"word":"have","start":163.75287,"end":163.99287,"confidence":0.9863281,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0952332615852356},{"word":"to","start":163.99287,"end":164.07288,"confidence":0.51416016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08722072839736938},{"word":"look","start":164.07288,"end":164.47287,"confidence":0.85058594,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.07324802875518799},{"word":"thanks","start":164.47287,"end":164.97287,"confidence":0.9951172,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.15060922503471377},{"word":"see","start":166.87288,"end":167.03287,"confidence":0.7133789,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.3279235064983368},{"word":"you","start":167.03287,"end":167.53287,"confidence":0.8762207,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3057076930999756}],"paragraphs":{"transcript":"\nYes. Hi. Just wondering if your SIM cards not a SIM. It's a SIM card will suit a Galaxy a 15 and also a Galaxy a 21. Yeah.\n\nSo does that mean I have to buy a, Nano SIM card? So do I I still need the SIM card, don't I? Yeah. E sim doesn't suit my a 15, does it? Yeah.\n\nIt's not compatible to my a 15, but where can I buy a Airtel SIM card? Okay. And what about the SIM card itself? Where do I buy that? $15.\n\nAnd where do I buy that one? Okay. So that's so that's airtel.com. Atel.au. Right now.\n\nI'll have to look. Thanks. See you.","paragraphs":[{"sentences":[{"text":"Yes.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":0.04253741353750229},{"text":"Hi.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.00945489015430212},{"text":"Just wondering if your SIM cards not a SIM.","start":8.96,"end":13.28,"sentiment":"neutral","sentiment_score":-0.03555292160146766},{"text":"It's a SIM card will suit a Galaxy a 15 and also a Galaxy a 21.","start":13.28,"end":24.335,"sentiment":"neutral","sentiment_score":-0.00982975453371182},{"text":"Yeah.","start":29.515,"end":30.015,"sentiment":"neutral","sentiment_score":0.017896443605422974}],"sentiment":"neutral","sentiment_score":-0.014548700701977526,"num_words":28,"start":8.4,"end":30.015},{"sentences":[{"text":"So does that mean I have to buy a, Nano SIM card?","start":41.2,"end":44.82,"sentiment":"neutral","sentiment_score":-0.015711665153503418},{"text":"So do I I still need the SIM card, don't I?","start":63.089996,"end":65.909996,"sentiment":"neutral","sentiment_score":-0.04593728787519715},{"text":"Yeah.","start":76.355,"end":76.675,"sentiment":"neutral","sentiment_score":-0.07896845042705536},{"text":"E sim doesn't suit my a 15, does it?","start":76.675,"end":79.575005,"sentiment":"neutral","sentiment_score":-0.17659530540307364},{"text":"Yeah.","start":94.43,"end":94.91,"sentiment":"neutral","sentiment_score":-0.0636303573846817}],"sentiment":"neutral","sentiment_score":-0.0713472560267238,"num_words":34,"start":41.2,"end":94.91},{"sentences":[{"text":"It's not compatible to my a 15, but where can I buy a Airtel SIM card?","start":94.91,"end":103.135,"sentiment":"neutral","sentiment_score":-0.11179616465233266},{"text":"Okay.","start":128.01001,"end":128.51001,"sentiment":"neutral","sentiment_score":0.01235070452094078},{"text":"And what about the SIM card itself?","start":129.365,"end":131.205,"sentiment":"neutral","sentiment_score":-0.02105035020836762},{"text":"Where do I buy that?","start":131.205,"end":132.425,"sentiment":"neutral","sentiment_score":-0.023877384886145592},{"text":"$15.","start":142.88501,"end":143.685,"sentiment":"neutral","sentiment_score":-0.03901415318250656}],"sentiment":"neutral","sentiment_score":-0.06940471529960632,"num_words":30,"start":94.91,"end":143.685},{"sentences":[{"text":"And where do I buy that one?","start":143.685,"end":145.26,"sentiment":"neutral","sentiment_score":-0.014892403169402055},{"text":"Okay.","start":149.18,"end":149.57999,"sentiment":"neutral","sentiment_score":0.02003725990653038},{"text":"So that's so that's airtel.com.","start":149.57999,"end":155.28,"sentiment":"neutral","sentiment_score":0.028244751319289208},{"text":"Atel.au.","start":160.15288,"end":161.61287,"sentiment":"neutral","sentiment_score":0.012674964033067226},{"text":"Right now.","start":163.03287,"end":163.59288,"sentiment":"neutral","sentiment_score":-0.03505861759185791}],"sentiment":"neutral","sentiment_score":-0.000026754802092909813,"num_words":16,"start":143.685,"end":163.59288},{"sentences":[{"text":"I'll have to look.","start":163.59288,"end":164.47287,"sentiment":"neutral","sentiment_score":-0.09388784132897854},{"text":"Thanks.","start":164.47287,"end":164.97287,"sentiment":"neutral","sentiment_score":0.15060922503471377},{"text":"See you.","start":166.87288,"end":167.53287,"sentiment":"neutral","sentiment_score":0.3168155997991562}],"sentiment":"neutral","sentiment_score":0.058384151331015995,"num_words":7,"start":163.59288,"end":167.53287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yes. Hi. Just wondering if your SIM cards not a SIM. It's a SIM card will suit a Galaxy a 15 and also a Galaxy a 21.\n\nChannel 0: You mean a physical SIM card?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. We do have offer mobile SIM plans, which is compatible with your devices.\n\nChannel 1: So does that mean I have to buy a, Nano SIM card?\n\nChannel 0: Actually, once you purchase a mobile plan with us, it already have a SIM card, or you just need the SIM card without plan.\n\nChannel 1: So do I I still\n\nChannel 0: Hello?\n\nChannel 1: need the SIM card, don't I?\n\nChannel 0: Yeah. If you want the physical SIM, either than the eSIM.\n\nChannel 1: Yeah. E sim doesn't suit my a 15, does it?\n\nChannel 0: Actually, I'm not sure about the specs of that phone. You can see that at the or settings if ism is available.\n\nChannel 1: Yeah. It's not compatible to my a 15, but where can I buy a Airtel SIM card?\n\nChannel 0: We do have our website, which is the airtel.net. And, once, once entered, it will bring you to a web page. Just select the mobile, and it will, bring the different plans that we have, the five g plans, four g plans, or roaming\n\nChannel 1: Okay.\n\nChannel 0: plans. Mhmm. Yeah.\n\nChannel 1: And what about the SIM card itself? Where do I buy that?\n\nChannel 0: Actually, the physical SIM has a different charge. It's $15.15 dollars\n\nChannel 1: $15. And where do I buy that one?\n\nChannel 0: via our website also once\n\nChannel 1: Okay.\n\nChannel 0: you\n\nChannel 1: So\n\nChannel 0: appeal\n\nChannel 1: that's\n\nChannel 0: the mobile phone.\n\nChannel 1: so that's airtel.com.\n\nChannel 0: Airtel.au.\n\nChannel 1: Atel.au.\n\nChannel 0: Mhmm. Yeah. That's\n\nChannel 1: Right now.\n\nChannel 0: correct.\n\nChannel 1: I'll have to look. Thanks.\n\nChannel 0: Okay. Sure. Thank\n\nChannel 1: See you.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.20130038261413577},{"text":"Good morning.","start":2.96,"end":3.6,"sentiment":"positive","sentiment_score":0.43600647151470184},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.18,"sentiment":"positive","sentiment_score":0.4571816197463444},{"text":"How can I assist you today?","start":6.3999996,"end":7.8599997,"sentiment":"positive","sentiment_score":0.4431043515602748}],"sentiment":"positive","sentiment_score":0.43326317332684994,"channel":0,"num_words":16,"start":2.3999999,"end":7.8599997},{"sentences":[{"text":"Yes.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":0.04253741353750229},{"text":"Hi.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.00945489015430212},{"text":"Just wondering if your SIM cards not a SIM.","start":8.96,"end":13.28,"sentiment":"neutral","sentiment_score":-0.03555292160146766},{"text":"It's a SIM card will suit a Galaxy a 15 and also a Galaxy a 21.","start":13.28,"end":24.335,"sentiment":"neutral","sentiment_score":-0.00982975453371182}],"sentiment":"neutral","sentiment_score":-0.01575037271336273,"channel":1,"num_words":27,"start":8.4,"end":24.335},{"sentences":[{"text":"You mean a physical SIM card?","start":27.21,"end":29.31,"sentiment":"neutral","sentiment_score":-0.025483901302019756}],"sentiment":"neutral","sentiment_score":-0.025483901302019756,"channel":0,"num_words":6,"start":27.21,"end":29.31},{"sentences":[{"text":"Yeah.","start":29.515,"end":30.015,"sentiment":"neutral","sentiment_score":0.017896443605422974}],"sentiment":"neutral","sentiment_score":0.017896443605422974,"channel":1,"num_words":1,"start":29.515,"end":30.015},{"sentences":[{"text":"Yeah.","start":32.09,"end":32.59,"sentiment":"neutral","sentiment_score":0.02938690409064293},{"text":"We do have offer mobile SIM plans, which is compatible with your devices.","start":32.73,"end":37.949997,"sentiment":"neutral","sentiment_score":0.06463072735529679}],"sentiment":"neutral","sentiment_score":0.06211331140782152,"channel":0,"num_words":14,"start":32.09,"end":37.949997},{"sentences":[{"text":"So does that mean I have to buy a, Nano SIM card?","start":41.2,"end":44.82,"sentiment":"neutral","sentiment_score":-0.015711665153503418}],"sentiment":"neutral","sentiment_score":-0.015711665153503418,"channel":1,"num_words":12,"start":41.2,"end":44.82},{"sentences":[{"text":"Actually, once you purchase a mobile plan with us, it already have a SIM card, or you just need the SIM card without plan.","start":48.565,"end":57.62,"sentiment":"neutral","sentiment_score":-0.06616768411671121}],"sentiment":"neutral","sentiment_score":-0.06616768411671121,"channel":0,"num_words":24,"start":48.565,"end":57.62},{"sentences":[{"text":"So do I I still","start":63.089996,"end":64.21,"sentiment":"neutral","sentiment_score":-0.03975854590535164}],"sentiment":"neutral","sentiment_score":-0.03975854590535164,"channel":1,"num_words":5,"start":63.089996,"end":64.21},{"sentences":[{"text":"Hello?","start":64.16,"end":64.66,"sentiment":"neutral","sentiment_score":-0.030726170167326927}],"sentiment":"neutral","sentiment_score":-0.030726170167326927,"channel":0,"num_words":1,"start":64.16,"end":64.66},{"sentences":[{"text":"need the SIM card, don't I?","start":64.21,"end":65.909996,"sentiment":"neutral","sentiment_score":-0.05108623951673508}],"sentiment":"neutral","sentiment_score":-0.05108623951673508,"channel":1,"num_words":6,"start":64.21,"end":65.909996},{"sentences":[{"text":"Yeah.","start":67.28,"end":67.78,"sentiment":"neutral","sentiment_score":-0.027876999229192737},{"text":"If you want the physical SIM, either than the eSIM.","start":68.945,"end":72.965,"sentiment":"neutral","sentiment_score":-0.052171343564987184}],"sentiment":"neutral","sentiment_score":-0.04996276680718769,"channel":0,"num_words":11,"start":67.28,"end":72.965},{"sentences":[{"text":"Yeah.","start":76.355,"end":76.675,"sentiment":"neutral","sentiment_score":-0.07896845042705536},{"text":"E sim doesn't suit my a 15, does it?","start":76.675,"end":79.575005,"sentiment":"neutral","sentiment_score":-0.17659530540307364}],"sentiment":"neutral","sentiment_score":-0.1668326199054718,"channel":1,"num_words":10,"start":76.355,"end":79.575005},{"sentences":[{"text":"Actually, I'm not sure about the specs of that phone.","start":82.71,"end":86.41,"sentiment":"neutral","sentiment_score":-0.16373602002859117},{"text":"You can see that at the or settings if ism is available.","start":87.11,"end":92.09,"sentiment":"neutral","sentiment_score":-0.08634188336630662}],"sentiment":"neutral","sentiment_score":-0.12152103639461777,"channel":0,"num_words":22,"start":82.71,"end":92.09},{"sentences":[{"text":"Yeah.","start":94.43,"end":94.91,"sentiment":"neutral","sentiment_score":-0.0636303573846817},{"text":"It's not compatible to my a 15, but where can I buy a Airtel SIM card?","start":94.91,"end":103.135,"sentiment":"neutral","sentiment_score":-0.11179616465233266}],"sentiment":"neutral","sentiment_score":-0.1089628818718826,"channel":1,"num_words":17,"start":94.43,"end":103.135},{"sentences":[{"text":"We do have our website, which is the airtel.net.","start":106.105,"end":110.205,"sentiment":"neutral","sentiment_score":0.014300258209307989},{"text":"And, once, once entered, it will bring you to a web page.","start":111.03001,"end":116.97,"sentiment":"neutral","sentiment_score":0.015656638347233336},{"text":"Just select the mobile, and it will, bring the different plans that we have, the five g plans, four g plans, or roaming","start":117.43,"end":128.155,"sentiment":"neutral","sentiment_score":0.016511773407135322}],"sentiment":"neutral","sentiment_score":0.01582619937306101,"channel":0,"num_words":44,"start":106.105,"end":128.155},{"sentences":[{"text":"Okay.","start":128.01001,"end":128.51001,"sentiment":"neutral","sentiment_score":0.01235070452094078}],"sentiment":"neutral","sentiment_score":0.01235070452094078,"channel":1,"num_words":1,"start":128.01001,"end":128.51001},{"sentences":[{"text":"plans.","start":128.155,"end":128.655,"sentiment":"neutral","sentiment_score":0.00043919309973716736},{"text":"Mhmm.","start":128.795,"end":129.19499,"sentiment":"neutral","sentiment_score":-0.008080816827714443},{"text":"Yeah.","start":129.19499,"end":129.69499,"sentiment":"neutral","sentiment_score":-0.010742460377514362}],"sentiment":"neutral","sentiment_score":-0.006128028035163879,"channel":0,"num_words":3,"start":128.155,"end":129.69499},{"sentences":[{"text":"And what about the SIM card itself?","start":129.365,"end":131.205,"sentiment":"neutral","sentiment_score":-0.02105035020836762},{"text":"Where do I buy that?","start":131.205,"end":132.425,"sentiment":"neutral","sentiment_score":-0.023877384886145592}],"sentiment":"neutral","sentiment_score":-0.02222828132410844,"channel":1,"num_words":12,"start":129.365,"end":132.425},{"sentences":[{"text":"Actually, the physical SIM has a different charge.","start":134.795,"end":138.175,"sentiment":"neutral","sentiment_score":-0.057222697883844376},{"text":"It's $15.15 dollars","start":138.69,"end":141.59,"sentiment":"neutral","sentiment_score":-0.03221921622753143}],"sentiment":"neutral","sentiment_score":-0.050403566523031754,"channel":0,"num_words":11,"start":134.795,"end":141.59},{"sentences":[{"text":"$15.","start":142.88501,"end":143.685,"sentiment":"neutral","sentiment_score":-0.03901415318250656},{"text":"And where do I buy that one?","start":143.685,"end":145.26,"sentiment":"neutral","sentiment_score":-0.014892403169402055}],"sentiment":"neutral","sentiment_score":-0.017907621921040118,"channel":1,"num_words":8,"start":142.88501,"end":145.26},{"sentences":[{"text":"via our website also once","start":146.69,"end":149.48999,"sentiment":"neutral","sentiment_score":0.0008288383483886719}],"sentiment":"neutral","sentiment_score":0.0008288383483886719,"channel":0,"num_words":5,"start":146.69,"end":149.48999},{"sentences":[{"text":"Okay.","start":149.18,"end":149.57999,"sentiment":"neutral","sentiment_score":0.02003725990653038}],"sentiment":"neutral","sentiment_score":0.02003725990653038,"channel":1,"num_words":1,"start":149.18,"end":149.57999},{"sentences":[{"text":"you","start":149.48999,"end":149.73,"sentiment":"neutral","sentiment_score":0.021343689411878582}],"sentiment":"neutral","sentiment_score":0.021343689411878582,"channel":0,"num_words":1,"start":149.48999,"end":149.73},{"sentences":[{"text":"So","start":149.57999,"end":149.81999,"sentiment":"neutral","sentiment_score":0.022133544087409973}],"sentiment":"neutral","sentiment_score":0.022133544087409973,"channel":1,"num_words":1,"start":149.57999,"end":149.81999},{"sentences":[{"text":"appeal","start":149.73,"end":150.05,"sentiment":"neutral","sentiment_score":0.03990431874990463}],"sentiment":"neutral","sentiment_score":0.03990431874990463,"channel":0,"num_words":1,"start":149.73,"end":150.05},{"sentences":[{"text":"that's","start":149.81999,"end":150.31999,"sentiment":"neutral","sentiment_score":0.032004743814468384}],"sentiment":"neutral","sentiment_score":0.032004743814468384,"channel":1,"num_words":1,"start":149.81999,"end":150.31999},{"sentences":[{"text":"the mobile phone.","start":150.05,"end":151.26999,"sentiment":"neutral","sentiment_score":0.04049191748102506}],"sentiment":"neutral","sentiment_score":0.04049191748102506,"channel":0,"num_words":3,"start":150.05,"end":151.26999},{"sentences":[{"text":"so that's airtel.com.","start":152.93999,"end":155.28,"sentiment":"neutral","sentiment_score":0.029028489564855892}],"sentiment":"neutral","sentiment_score":0.029028489564855892,"channel":1,"num_words":3,"start":152.93999,"end":155.28},{"sentences":[{"text":"Airtel.au.","start":156.635,"end":158.33499,"sentiment":"neutral","sentiment_score":0.01583496294915676}],"sentiment":"neutral","sentiment_score":0.01583496294915676,"channel":0,"num_words":1,"start":156.635,"end":158.33499},{"sentences":[{"text":"Atel.au.","start":160.15288,"end":161.61287,"sentiment":"neutral","sentiment_score":0.012674964033067226}],"sentiment":"neutral","sentiment_score":0.012674964033067226,"channel":1,"num_words":1,"start":160.15288,"end":161.61287},{"sentences":[{"text":"Mhmm.","start":162.155,"end":162.635,"sentiment":"neutral","sentiment_score":0.0024181194603443146},{"text":"Yeah.","start":162.635,"end":162.955,"sentiment":"neutral","sentiment_score":0.0017006751149892807},{"text":"That's","start":162.955,"end":163.275,"sentiment":"neutral","sentiment_score":-0.02140427753329277}],"sentiment":"neutral","sentiment_score":-0.005761827652653058,"channel":0,"num_words":3,"start":162.155,"end":163.275},{"sentences":[{"text":"Right now.","start":163.03287,"end":163.59288,"sentiment":"neutral","sentiment_score":-0.03505861759185791}],"sentiment":"neutral","sentiment_score":-0.03505861759185791,"channel":1,"num_words":2,"start":163.03287,"end":163.59288},{"sentences":[{"text":"correct.","start":163.275,"end":163.775,"sentiment":"neutral","sentiment_score":-0.06105424463748932}],"sentiment":"neutral","sentiment_score":-0.06105424463748932,"channel":0,"num_words":1,"start":163.275,"end":163.775},{"sentences":[{"text":"I'll have to look.","start":163.59288,"end":164.47287,"sentiment":"neutral","sentiment_score":-0.09388784132897854},{"text":"Thanks.","start":164.47287,"end":164.97287,"sentiment":"neutral","sentiment_score":0.15060922503471377}],"sentiment":"neutral","sentiment_score":-0.04498842805624008,"channel":1,"num_words":5,"start":163.59288,"end":164.97287},{"sentences":[{"text":"Okay.","start":165.19499,"end":165.67499,"sentiment":"neutral","sentiment_score":0.12075623124837875},{"text":"Sure.","start":165.67499,"end":166.17499,"sentiment":"neutral","sentiment_score":0.208377406001091},{"text":"Thank","start":166.635,"end":167.03499,"sentiment":"positive","sentiment_score":0.3783510327339173}],"sentiment":"neutral","sentiment_score":0.23582822332779566,"channel":0,"num_words":3,"start":165.19499,"end":167.03499},{"sentences":[{"text":"See you.","start":166.87288,"end":167.53287,"sentiment":"neutral","sentiment_score":0.3168155997991562}],"sentiment":"neutral","sentiment_score":0.3168155997991562,"channel":1,"num_words":2,"start":166.87288,"end":167.53287},{"sentences":[{"text":"you.","start":167.03499,"end":167.53499,"sentiment":"neutral","sentiment_score":0.15391457080841064}],"sentiment":"neutral","sentiment_score":0.15391457080841064,"channel":0,"num_words":1,"start":167.03499,"end":167.53499}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to ask about purchasing a physical SIM card for their Galaxy A15 and 21. The representative explains that Airtel plans are compatible with mobile SIM cards and provides a website to find plans. The customer asks about purchasing the SIM card separately and is directed to Airtel.au."},"intents":{"segments":[{"text":"Just wondering if your SIM cards not a SIM. It's a SIM card will suit a Galaxy a 15 and also a Galaxy a 21.","start_word":18,"end_word":42,"intents":[{"intent":"Request information on sim card options","confidence_score":0.00021692629}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20130038261413577},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4482858777046203},{"text":"Yes. Hi. Just wondering if your SIM cards not a SIM. It's a SIM card will suit a Galaxy a 15 and also a Galaxy a 21. You mean a physical SIM card? Yeah. Yeah. We do have offer mobile SIM plans, which is compatible with your devices. So does that mean I have to buy a, Nano SIM card? Actually, once you purchase a mobile plan with us, it already have a SIM card, or you just need the SIM card without plan. So do I I still Hello? need the SIM card, don't I? Yeah. If you want the physical SIM, either than the eSIM. Yeah. E sim doesn't suit my a 15, does it? Actually, I'm not sure about the specs of that phone. You can see that at the or settings if ism is available. Yeah. It's not compatible to my a 15, but where can I buy a Airtel SIM card? We do have our website, which is the airtel.net. And, once, once entered, it will bring you to a web page. Just select the mobile, and it will, bring the different plans that we have, the five g plans, four g plans, or roaming Okay. plans. Mhmm. Yeah. And what about the SIM card itself? Where do I buy that? Actually, the physical SIM has a different charge. It's $15.15 dollars $15. And where do I buy that one? via our website also once Okay. you So appeal that's the mobile phone. so that's airtel.com. Airtel.au. Atel.au. Mhmm. Yeah. That's Right now. correct. I'll have to look. Thanks. Okay. Sure. Thank See you. you.","start_word":16,"end_word":285,"sentiment":"neutral","sentiment_score":-0.02576928213238716}],"average":{"sentiment":"neutral","sentiment_score":-0.0010441080125097423}}}}