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Oh, I'm so sorry to hear about that. I just wanted to make sure that I'm hearing you right. You said Dom tried to assist you yesterday, and there is no progress with the service issue. And you said he pretended to to be you in your Netflix account in connecting to access it to resolve your GEO IP change, something like that. Mm-mm. I'm so sorry to there is no word there is no word to describe the experience or frustration that you're having right now. If I'm your situation, I will feel the same way. And if I may ask, did he ask for authorization to be you to access? Or Yeah. I understand, and I know what you mean. Reason why I cannot find any words that will describe or deescalate what you are feeling right now. And, also, technically, your GOIP is still ongoing, and your it's showing overseas. I'm so sorry for I'm so sorry. I'm so sorry. I don't know what to say. But, anyway, I just transferred a a call to Maureen, so maybe she's still speaking to the prior customer before you. Mhmm. Mhmm. Mhmm. I'm so sorry. I'm so sorry to hear about this, Jen. Yeah. I mean, as well, I wanna cry here. I wanna cry here because I felt what you are feeling right now, especially we're women. Women should not be treated like this. And anyway, even even with the hardest of difficulties or any problem, I I we really Maureen and me, really appreciate your patience, cooperation, and understanding with the ongoing issue with your services because not all customer give cooperation on what we are trying to troubleshoot because they they will not able to fix the issue if they did not troubleshoot, and we will not be able to do the troubleshooting if the customer will not provide a a cooperation. Right? But you, you rushed to or went home last Friday just to receive our call before office hours, and that's really appreciated. Right? We really appreciate. Yeah. And even though it's, mhmm, and and even though with the worst situation or any problem, it will cost us nothing to be kind. Right? It will cost us nothing to be kind. Mhmm. I will I will just advise Maureen that, actually, she is handling your account. It just so happened Dom tried to fix the issue because yeah. We are offline during Saturday and Sunday, but I will advise Maureen that she will be handling your services, no one else, or your issue. Mhmm. I'm sorry. And you you've been with him for a a couple of hours last Saturday? I'm so sorry, Jennifer, but we I really appreciate I'm I'm here I'm here to listen to your frustration. K? And I do appreciate your telling this to us. All I can say is I'm so sorry. Because at this moment, I wanna send you a hug. I I would like to hug you because I I feel what you are feeling right now with with the experience you've you had. I'm so sorry. Because you know what? I'm telling to Maureen, because isn't it if you remember, we had, like, a back and forth email in reference with your billing, something like that. And I'm telling to Maureen, oh, this, Jennifer is is really kind. She is really kind, I'm telling her. But because I was shocked when we received your complaint. But it's your right. It's your right. We mhmm. Mhmm. Mhmm. Yeah. Mhmm. I understand. But on our end, me and Maureen, doing our best to fix your issue. Not only your issue, but all the customers has an issue because most of them mhmm. Mm-mm. It's not working. Mm-mm. Yeah. That that's our tech team said. Mhmm. Yeah. Because we do understand that as well. Mhmm. Mhmm. Yeah. It's an, yeah, it's an issue because we also receive the same issue, like, customers wasn't able to access this specific website and their Netflix account. But they if they tried to use data, they were able to access. So let me just say it's really Using our network. Yeah. Mm-mm. It's working fine. Mhmm. Got it. So what I'm going to do, Jennifer, after we talk, I will tell Moraine to give you an update if there's already an update because she's just on a call right now. And is it okay to call you anytime, or do you have any specific time to get a call? Mm-mm. Mm-mm. Mm-mm. Uh-oh. Yeah. We are on the same page. I also had, like, 70 invoices to work on. Oh, you're you're in an account department as well? Oh, okay. That's great to hear. Yeah. So I will let her to call you back. If you did not answer, she will try to call you around 05:30PM. Or are you still at work during that time? Before. Oh, yeah. Mhmm. Okay. Sure. Sure, Ishani. I'll go ahead and tell her. She mhmm. I understand. And, also, I can anyway, you have an option to be connected on my line, right, when you dial our number? Like, press 1 or 2 or no? Yeah. Yeah. That's that's great. Yeah. Yeah. So that's the help that I can tell you, Jen. I will inform Maureen about this. And, again, I truly sorry about what you felt and you are feeling right now, and that's valid. And I appreciate you sharing this to me. Mhmm. And I under That that's correct. I agree. Mhmm. That's correct. Yes. Mhmm. I understand. If you're saying this, I I do understand that, Jenny. Mhmm. But I do appreciate you as you are. Even though I'm not seeing you, I'm just talking to you over the phone, Please be reminded. I do appreciate you as you are. I can feel it. That's correct. I can feel it. But we are here. We're doing our best to assist you. It just so happened this ongoing issue. But, yeah, I will advise Maureen. Okay? Actually, she's also monitoring your issue. But, yeah, that's what I can say. I will just advise her. Okay? Alright. Thank you, Jen. Please do have a great day, and please be safe always. Talk to you soon. Thank you. 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Thank you so much for calling your account. How may I help you today? Hi. Nice to have you in the line, Jennifer.\n\nI'm good. Thank you for asking. How about yourself? Oh, I'm so sorry to hear about that. I just wanted to make sure that I'm hearing you right.\n\nYou said Dom tried to assist you yesterday, and there is no progress with the service issue. And you said he pretended to to be you in your Netflix account in connecting to access it to resolve your GEO IP change, something like that. Mm-mm. I'm so sorry to there is no word there is no word to describe the experience or frustration that you're having right now. If I'm your situation, I will feel the same way.\n\nAnd if I may ask, did he ask for authorization to be you to access? Or Yeah. I understand, and I know what you mean. Reason why I cannot find any words that will describe or deescalate what you are feeling right now. And, also, technically, your GOIP is still ongoing, and your it's showing overseas.\n\nI'm so sorry for I'm so sorry. I'm so sorry. I don't know what to say. But, anyway, I just transferred a a call to Maureen, so maybe she's still speaking to the prior customer before you. Mhmm.\n\nMhmm. Mhmm. I'm so sorry. I'm so sorry to hear about this, Jen. Yeah.\n\nI mean, as well, I wanna cry here. I wanna cry here because I felt what you are feeling right now, especially we're women. Women should not be treated like this. And anyway, even even with the hardest of difficulties or any problem, I I we really Maureen and me, really appreciate your patience, cooperation, and understanding with the ongoing issue with your services because not all customer give cooperation on what we are trying to troubleshoot because they they will not able to fix the issue if they did not troubleshoot, and we will not be able to do the troubleshooting if the customer will not provide a a cooperation. Right?\n\nBut you, you rushed to or went home last Friday just to receive our call before office hours, and that's really appreciated. Right? We really appreciate. Yeah. And even though it's, mhmm, and and even though with the worst situation or any problem, it will cost us nothing to be kind.\n\nRight? It will cost us nothing to be kind. Mhmm. I will I will just advise Maureen that, actually, she is handling your account. It just so happened Dom tried to fix the issue because yeah.\n\nWe are offline during Saturday and Sunday, but I will advise Maureen that she will be handling your services, no one else, or your issue. Mhmm. I'm sorry. And you you've been with him for a a couple of hours last Saturday? I'm so sorry, Jennifer, but we I really appreciate I'm I'm here I'm here to listen to your frustration.\n\nK? And I do appreciate your telling this to us. All I can say is I'm so sorry. Because at this moment, I wanna send you a hug. I I would like to hug you because I I feel what you are feeling right now with with the experience you've you had.\n\nI'm so sorry. Because you know what? I'm telling to Maureen, because isn't it if you remember, we had, like, a back and forth email in reference with your billing, something like that. And I'm telling to Maureen, oh, this, Jennifer is is really kind. She is really kind, I'm telling her.\n\nBut because I was shocked when we received your complaint. But it's your right. It's your right. We mhmm. Mhmm.\n\nMhmm. Yeah. Mhmm. I understand. But on our end, me and Maureen, doing our best to fix your issue.\n\nNot only your issue, but all the customers has an issue because most of them mhmm. Mm-mm. It's not working. Mm-mm. Yeah.\n\nThat that's our tech team said. Mhmm. Yeah. Because we do understand that as well. Mhmm.\n\nMhmm. Yeah. It's an, yeah, it's an issue because we also receive the same issue, like, customers wasn't able to access this specific website and their Netflix account. But they if they tried to use data, they were able to access. So let me just say it's really Using our network.\n\nYeah. Mm-mm. It's working fine. Mhmm. Got it.\n\nSo what I'm going to do, Jennifer, after we talk, I will tell Moraine to give you an update if there's already an update because she's just on a call right now. And is it okay to call you anytime, or do you have any specific time to get a call? Mm-mm. Mm-mm. Mm-mm.\n\nUh-oh. Yeah. We are on the same page. I also had, like, 70 invoices to work on. Oh, you're you're in an account department as well?\n\nOh, okay. That's great to hear. Yeah. So I will let her to call you back. If you did not answer, she will try to call you around 05:30PM.\n\nOr are you still at work during that time? Before. Oh, yeah. Mhmm. Okay.\n\nSure. Sure, Ishani. I'll go ahead and tell her. She mhmm. I understand.\n\nAnd, also, I can anyway, you have an option to be connected on my line, right, when you dial our number? Like, press 1 or 2 or no? Yeah. Yeah. That's that's great.\n\nYeah. Yeah. So that's the help that I can tell you, Jen. I will inform Maureen about this. And, again, I truly sorry about what you felt and you are feeling right now, and that's valid.\n\nAnd I appreciate you sharing this to me. Mhmm. And I under That that's correct. I agree. Mhmm.\n\nThat's correct. Yes. Mhmm. I understand. If you're saying this, I I do understand that, Jenny.\n\nMhmm. But I do appreciate you as you are. Even though I'm not seeing you, I'm just talking to you over the phone, Please be reminded. I do appreciate you as you are. I can feel it.\n\nThat's correct. I can feel it. But we are here. We're doing our best to assist you. It just so happened this ongoing issue.\n\nBut, yeah, I will advise Maureen. Okay? Actually, she's also monitoring your issue. But, yeah, that's what I can say. I will just advise her.\n\nOkay? Alright. Thank you, Jen. Please do have a great day, and please be safe always. Talk to you soon.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.29225262999534607},{"text":"Thank you so much for calling your account.","start":0.88,"end":3.1399999,"sentiment":"positive","sentiment_score":0.5804213359951973},{"text":"How may I help you today?","start":3.36,"end":4.74,"sentiment":"positive","sentiment_score":0.4899025509754817},{"text":"Hi.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.2895500063896179},{"text":"Nice to have you in the line, Jennifer.","start":9.679999,"end":11.62,"sentiment":"positive","sentiment_score":0.6057480871677399}],"sentiment":"positive","sentiment_score":0.5421072219808897,"num_words":24,"start":0.56,"end":11.62},{"sentences":[{"text":"I'm good.","start":11.679999,"end":12.24,"sentiment":"positive","sentiment_score":0.5761315822601318},{"text":"Thank you for 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understand, and I know what you mean.","start":193.755,"end":196.155,"sentiment":"neutral","sentiment_score":-0.18121940083801746},{"text":"Reason why I cannot find any words that will describe or deescalate what you are feeling right now.","start":196.155,"end":206.11,"sentiment":"negative","sentiment_score":-0.3949986431333754},{"text":"And, also, technically, your GOIP is still ongoing, and your it's showing overseas.","start":206.65,"end":215.47,"sentiment":"neutral","sentiment_score":-0.16894025986011213}],"sentiment":"neutral","sentiment_score":-0.20447727422496037,"num_words":56,"start":141.595,"end":215.47},{"sentences":[{"text":"I'm so sorry for I'm so sorry.","start":249.935,"end":254.095,"sentiment":"neutral","sentiment_score":-0.30133034714630674},{"text":"I'm so sorry.","start":254.095,"end":255.075,"sentiment":"neutral","sentiment_score":-0.2117249071598053},{"text":"I don't know what to 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Jen.","start":286.315,"end":289.13498,"sentiment":"neutral","sentiment_score":-0.2949533723294735},{"text":"Yeah.","start":289.51498,"end":290.01498,"sentiment":"neutral","sentiment_score":-0.1471826136112213}],"sentiment":"neutral","sentiment_score":-0.30195471218654085,"num_words":14,"start":283.19498,"end":290.01498},{"sentences":[{"text":"I mean, as well, I wanna cry here.","start":290.53,"end":292.69,"sentiment":"neutral","sentiment_score":-0.1980714239180088},{"text":"I wanna cry here because I felt what you are feeling right now, especially we're women.","start":292.69,"end":298.87,"sentiment":"neutral","sentiment_score":-0.2770792804658413},{"text":"Women should not be treated like this.","start":300.29,"end":302.87,"sentiment":"negative","sentiment_score":-0.5050463399716786},{"text":"And anyway, even even with the hardest of difficulties or any problem, I I we really Maureen and me, really appreciate your patience, cooperation, and understanding with the ongoing issue with your services because not all customer give cooperation on what we are trying to troubleshoot because they they will not able to fix the issue if they did not troubleshoot, and we will not be able to do the troubleshooting if the customer will not provide a a cooperation.","start":303.36502,"end":340.055,"sentiment":"neutral","sentiment_score":-0.07841478800401092},{"text":"Right?","start":340.19498,"end":340.69498,"sentiment":"neutral","sentiment_score":0.0147850401699543}],"sentiment":"neutral","sentiment_score":-0.14117466302455536,"num_words":112,"start":290.53,"end":340.69498},{"sentences":[{"text":"But you, you rushed to or went home last Friday just to receive our call before office hours, and that's really appreciated.","start":340.835,"end":350.44,"sentiment":"neutral","sentiment_score":0.08559872616421092},{"text":"Right?","start":350.82,"end":351.32,"sentiment":"neutral","sentiment_score":0.15186834335327148},{"text":"We really appreciate.","start":351.7,"end":353.0,"sentiment":"neutral","sentiment_score":0.18583190937836966},{"text":"Yeah.","start":354.5,"end":354.90002,"sentiment":"neutral","sentiment_score":-0.20576226711273193},{"text":"And even though it's, mhmm, and and even though with the worst situation or any problem, it will cost us nothing to be kind.","start":354.90002,"end":368.955,"sentiment":"neutral","sentiment_score":-0.3328559206177791}],"sentiment":"neutral","sentiment_score":-0.10983859440859627,"num_words":51,"start":340.835,"end":368.955},{"sentences":[{"text":"Right?","start":368.955,"end":369.455,"sentiment":"neutral","sentiment_score":-0.21884623169898987},{"text":"It will cost us nothing to be kind.","start":370.075,"end":372.415,"sentiment":"negative","sentiment_score":-0.368036400526762},{"text":"Mhmm.","start":383.22,"end":383.72,"sentiment":"neutral","sentiment_score":-0.14848698675632477},{"text":"I will I will just advise Maureen that, actually, she is handling your account.","start":385.78003,"end":395.725,"sentiment":"neutral","sentiment_score":-0.17600155089582717},{"text":"It just so happened Dom tried to fix the issue because yeah.","start":395.725,"end":405.56,"sentiment":"neutral","sentiment_score":-0.11445318845411141}],"sentiment":"neutral","sentiment_score":-0.19858567768500912,"num_words":36,"start":368.955,"end":405.56},{"sentences":[{"text":"We are offline during Saturday and Sunday, but I will advise Maureen that she will be handling your services, no one else, or your issue.","start":405.56,"end":418.08502,"sentiment":"neutral","sentiment_score":-0.15156320750713348},{"text":"Mhmm.","start":423.74503,"end":424.24503,"sentiment":"neutral","sentiment_score":-0.25510507822036743},{"text":"I'm sorry.","start":424.30502,"end":434.63998,"sentiment":"negative","sentiment_score":-0.46864211559295654},{"text":"And you you've been with him for a a couple of hours last Saturday?","start":434.94,"end":449.525,"sentiment":"neutral","sentiment_score":-0.2300048385347639},{"text":"I'm so sorry, Jennifer, but we I really appreciate I'm I'm here I'm here to listen to your frustration.","start":458.03,"end":467.17,"sentiment":"neutral","sentiment_score":-0.15107051021684464}],"sentiment":"neutral","sentiment_score":-0.18150617919166165,"num_words":61,"start":405.56,"end":467.17},{"sentences":[{"text":"K?","start":468.81497,"end":469.215,"sentiment":"neutral","sentiment_score":0.023609809577465057},{"text":"And I do appreciate your telling this to us.","start":469.215,"end":472.435,"sentiment":"neutral","sentiment_score":0.11767806278334723},{"text":"All I can say is I'm so sorry.","start":472.735,"end":475.395,"sentiment":"neutral","sentiment_score":-0.05767534580081701},{"text":"Because at this moment, I wanna send you a hug.","start":475.53497,"end":479.055,"sentiment":"neutral","sentiment_score":0.04051649682223797},{"text":"I I would like to hug you because I I feel what you are feeling right now with with the experience you've you had.","start":479.055,"end":488.56998,"sentiment":"neutral","sentiment_score":0.007300150347873568}],"sentiment":"neutral","sentiment_score":0.023109195861392297,"num_words":52,"start":468.81497,"end":488.56998},{"sentences":[{"text":"I'm so sorry.","start":490.06998,"end":491.05,"sentiment":"neutral","sentiment_score":-0.2736216684182485},{"text":"Because you know what?","start":491.11,"end":492.38998,"sentiment":"neutral","sentiment_score":-0.11729083023965359},{"text":"I'm telling to Maureen, because isn't it if you remember, we had, like, a back and forth email in reference with your billing, something like that.","start":492.38998,"end":502.705,"sentiment":"neutral","sentiment_score":-0.12218322060429133},{"text":"And I'm telling to Maureen, oh, this, Jennifer is is really kind.","start":502.705,"end":509.55,"sentiment":"neutral","sentiment_score":0.09742765578751762},{"text":"She is really kind, I'm telling her.","start":509.55,"end":511.88998,"sentiment":"neutral","sentiment_score":0.11233858870608467}],"sentiment":"neutral","sentiment_score":-0.04829403983715635,"num_words":52,"start":490.06998,"end":511.88998},{"sentences":[{"text":"But because I was shocked when we received your complaint.","start":512.26996,"end":517.89,"sentiment":"neutral","sentiment_score":-0.13610291182994844},{"text":"But it's your right.","start":518.51,"end":519.79,"sentiment":"neutral","sentiment_score":0.08944474719464779},{"text":"It's your right.","start":519.79,"end":520.76996,"sentiment":"neutral","sentiment_score":0.17358150581518808},{"text":"We mhmm.","start":523.185,"end":523.765,"sentiment":"neutral","sentiment_score":-0.04541138373315334},{"text":"Mhmm.","start":525.505,"end":526.005,"sentiment":"neutral","sentiment_score":-0.21872025728225708}],"sentiment":"neutral","sentiment_score":-0.03960243184119463,"num_words":20,"start":512.26996,"end":526.005},{"sentences":[{"text":"Mhmm.","start":526.745,"end":527.245,"sentiment":"neutral","sentiment_score":-0.1100579872727394},{"text":"Yeah.","start":527.985,"end":528.485,"sentiment":"neutral","sentiment_score":-0.1502053439617157},{"text":"Mhmm.","start":532.385,"end":532.78503,"sentiment":"neutral","sentiment_score":-0.05269390344619751},{"text":"I understand.","start":532.78503,"end":533.525,"sentiment":"neutral","sentiment_score":-0.04300707392394543},{"text":"But on our end, me and Maureen, doing our best to fix your issue.","start":533.665,"end":539.77,"sentiment":"neutral","sentiment_score":-0.0505571984020727}],"sentiment":"neutral","sentiment_score":-0.05825116632408217,"num_words":19,"start":526.745,"end":539.77},{"sentences":[{"text":"Not only your issue, but all the customers has an issue because most of them mhmm.","start":539.77,"end":550.27,"sentiment":"neutral","sentiment_score":-0.11271735664922744},{"text":"Mm-mm.","start":585.70496,"end":586.20496,"sentiment":"neutral","sentiment_score":-0.19200614094734192},{"text":"It's not working.","start":586.665,"end":587.96497,"sentiment":"negative","sentiment_score":-0.33991222580273944},{"text":"Mm-mm.","start":588.185,"end":588.685,"sentiment":"neutral","sentiment_score":-0.037134021520614624},{"text":"Yeah.","start":588.82495,"end":589.065,"sentiment":"neutral","sentiment_score":-0.055144138634204865}],"sentiment":"neutral","sentiment_score":-0.14124994022263723,"num_words":22,"start":539.77,"end":589.065},{"sentences":[{"text":"That that's our tech team said.","start":589.065,"end":591.245,"sentiment":"neutral","sentiment_score":-0.20107172429561615},{"text":"Mhmm.","start":599.65,"end":600.15,"sentiment":"neutral","sentiment_score":-0.09219832718372344},{"text":"Yeah.","start":600.93,"end":601.25,"sentiment":"neutral","sentiment_score":-0.04983335733413696},{"text":"Because we do understand that as well.","start":601.25,"end":603.75,"sentiment":"neutral","sentiment_score":-0.032676071992942264},{"text":"Mhmm.","start":607.17,"end":607.67,"sentiment":"neutral","sentiment_score":-0.0656832903623581}],"sentiment":"neutral","sentiment_score":-0.10267986403778195,"num_words":16,"start":589.065,"end":607.67},{"sentences":[{"text":"Mhmm.","start":609.73,"end":610.23,"sentiment":"neutral","sentiment_score":-0.0308891162276268},{"text":"Yeah.","start":624.315,"end":624.71497,"sentiment":"neutral","sentiment_score":-0.03287293016910553},{"text":"It's an, yeah, it's an issue because we also receive the same issue, like, customers wasn't able to access this specific website and their Netflix account.","start":624.71497,"end":639.495,"sentiment":"neutral","sentiment_score":-0.10145767147724445},{"text":"But they if they tried to use data, they were able to access.","start":639.735,"end":644.315,"sentiment":"neutral","sentiment_score":-0.1245374524822602},{"text":"So let me just say it's really Using our network.","start":645.255,"end":652.635,"sentiment":"neutral","sentiment_score":-0.08630583118647336}],"sentiment":"neutral","sentiment_score":-0.10164130782233734,"num_words":51,"start":609.73,"end":652.635},{"sentences":[{"text":"Yeah.","start":652.695,"end":653.195,"sentiment":"neutral","sentiment_score":0.02704110741615295},{"text":"Mm-mm.","start":657.95,"end":658.11005,"sentiment":"neutral","sentiment_score":0.02126177959144115},{"text":"It's working fine.","start":658.11005,"end":659.41003,"sentiment":"neutral","sentiment_score":0.005134596799810727},{"text":"Mhmm.","start":666.51,"end":667.01,"sentiment":"neutral","sentiment_score":-0.1013678014278412},{"text":"Got it.","start":667.55505,"end":668.29504,"sentiment":"neutral","sentiment_score":0.012813552282750607}],"sentiment":"neutral","sentiment_score":-0.001504252431914212,"num_words":8,"start":652.695,"end":668.29504},{"sentences":[{"text":"So what I'm going to do, Jennifer, after we talk, I will tell Moraine to give you an update if there's already an update because she's just on a call right now.","start":668.43506,"end":681.895,"sentiment":"neutral","sentiment_score":0.0212985210455372},{"text":"And is it okay to call you anytime, or do you have any specific time to get a call?","start":682.17,"end":688.99,"sentiment":"neutral","sentiment_score":0.01831961805491071},{"text":"Mm-mm.","start":696.955,"end":697.455,"sentiment":"neutral","sentiment_score":-0.1398659497499466},{"text":"Mm-mm.","start":697.835,"end":698.335,"sentiment":"neutral","sentiment_score":-0.25018438696861267},{"text":"Mm-mm.","start":702.635,"end":703.135,"sentiment":"neutral","sentiment_score":-0.014848497696220877}],"sentiment":"neutral","sentiment_score":0.01156901077936507,"num_words":54,"start":668.43506,"end":703.135},{"sentences":[{"text":"Uh-oh.","start":703.195,"end":703.695,"sentiment":"neutral","sentiment_score":0.024524781852960587},{"text":"Yeah.","start":707.195,"end":707.695,"sentiment":"neutral","sentiment_score":0.05973278731107712},{"text":"We are on the same page.","start":707.91504,"end":709.435,"sentiment":"neutral","sentiment_score":0.1325160451233387},{"text":"I also had, like, 70 invoices to work on.","start":709.435,"end":714.8,"sentiment":"neutral","sentiment_score":0.07719357684254646},{"text":"Oh, you're you're in an account department as well?","start":714.8,"end":717.46,"sentiment":"neutral","sentiment_score":0.03980576122800509}],"sentiment":"neutral","sentiment_score":0.07432107240534745,"num_words":26,"start":703.195,"end":717.46},{"sentences":[{"text":"Oh, okay.","start":722.0,"end":722.74,"sentiment":"neutral","sentiment_score":0.23933370411396027},{"text":"That's great to hear.","start":723.12,"end":724.5,"sentiment":"positive","sentiment_score":0.7010444849729538},{"text":"Yeah.","start":728.82495,"end":729.32495,"sentiment":"neutral","sentiment_score":0.09571842849254608},{"text":"So I will let her to call you back.","start":729.38495,"end":734.105,"sentiment":"neutral","sentiment_score":0.012324034339851804},{"text":"If you did not answer, she will try to call you around 05:30PM.","start":734.105,"end":740.48,"sentiment":"neutral","sentiment_score":-0.08460436245569816}],"sentiment":"neutral","sentiment_score":0.08240080599127145,"num_words":29,"start":722.0,"end":740.48},{"sentences":[{"text":"Or are you still at work during that time?","start":740.48,"end":744.1,"sentiment":"neutral","sentiment_score":-0.037882797626985446},{"text":"Before.","start":747.36,"end":747.86,"sentiment":"neutral","sentiment_score":-0.08166324347257614},{"text":"Oh, yeah.","start":752.24,"end":752.955,"sentiment":"negative","sentiment_score":-0.4006141573190689},{"text":"Mhmm.","start":756.23505,"end":756.73505,"sentiment":"neutral","sentiment_score":-0.11426633596420288},{"text":"Okay.","start":761.275,"end":761.775,"sentiment":"neutral","sentiment_score":0.021694611757993695}],"sentiment":"neutral","sentiment_score":-0.0940291757828423,"num_words":14,"start":740.48,"end":761.775},{"sentences":[{"text":"Sure.","start":761.91504,"end":762.23505,"sentiment":"neutral","sentiment_score":0.04526879638433456},{"text":"Sure, Ishani.","start":762.23505,"end":763.135,"sentiment":"neutral","sentiment_score":0.00785888358950615},{"text":"I'll go ahead and tell her.","start":763.275,"end":765.455,"sentiment":"neutral","sentiment_score":-0.04411801074941953},{"text":"She mhmm.","start":767.89,"end":771.27,"sentiment":"neutral","sentiment_score":-0.17294370755553246},{"text":"I understand.","start":771.33,"end":772.07,"sentiment":"neutral","sentiment_score":-0.08272537589073181}],"sentiment":"neutral","sentiment_score":-0.055004589832746066,"num_words":13,"start":761.91504,"end":772.07},{"sentences":[{"text":"And, also, I can anyway, you have an option to be connected on my line, right, when you dial our number?","start":772.61,"end":780.55,"sentiment":"neutral","sentiment_score":0.02684933151162806},{"text":"Like, press 1 or 2 or no?","start":781.505,"end":784.085,"sentiment":"neutral","sentiment_score":0.009460625371762685},{"text":"Yeah.","start":786.22504,"end":786.72504,"sentiment":"neutral","sentiment_score":0.06871344894170761},{"text":"Yeah.","start":787.98505,"end":788.385,"sentiment":"neutral","sentiment_score":0.28249794244766235},{"text":"That's that's great.","start":788.385,"end":789.60504,"sentiment":"positive","sentiment_score":0.5684593319892883}],"sentiment":"neutral","sentiment_score":0.08141362808193221,"num_words":33,"start":772.61,"end":789.60504},{"sentences":[{"text":"Yeah.","start":789.66504,"end":790.16504,"sentiment":"neutral","sentiment_score":0.22828085720539093},{"text":"Yeah.","start":790.22504,"end":790.465,"sentiment":"neutral","sentiment_score":0.16716474294662476},{"text":"So that's the help that I can tell you, Jen.","start":790.465,"end":794.42004,"sentiment":"neutral","sentiment_score":0.10917041450738907},{"text":"I will inform Maureen about this.","start":794.72003,"end":797.2,"sentiment":"neutral","sentiment_score":0.07924393999079864},{"text":"And, again, I truly sorry about what you felt and you are feeling right now, and that's valid.","start":797.2,"end":805.60004,"sentiment":"neutral","sentiment_score":-0.08085612145562966}],"sentiment":"neutral","sentiment_score":0.014088977749149004,"num_words":36,"start":789.66504,"end":805.60004},{"sentences":[{"text":"And I appreciate you sharing this to me.","start":805.60004,"end":807.86005,"sentiment":"neutral","sentiment_score":0.30261628702282906},{"text":"Mhmm.","start":809.95496,"end":810.45496,"sentiment":"neutral","sentiment_score":-0.16755810379981995},{"text":"And I under That that's correct.","start":812.27496,"end":813.95496,"sentiment":"neutral","sentiment_score":-0.19883613909284273},{"text":"I agree.","start":813.95496,"end":814.615,"sentiment":"neutral","sentiment_score":-0.22707989811897278},{"text":"Mhmm.","start":818.915,"end":819.415,"sentiment":"neutral","sentiment_score":-0.12662342190742493}],"sentiment":"neutral","sentiment_score":0.02664289664891031,"num_words":18,"start":805.60004,"end":819.415},{"sentences":[{"text":"That's correct.","start":819.555,"end":820.45496,"sentiment":"neutral","sentiment_score":-0.2467152699828148},{"text":"Yes.","start":821.07495,"end":821.57495,"sentiment":"neutral","sentiment_score":-0.13295069336891174},{"text":"Mhmm.","start":826.26,"end":826.76,"sentiment":"neutral","sentiment_score":-0.21182681620121},{"text":"I understand.","start":837.045,"end":837.785,"sentiment":"neutral","sentiment_score":-0.054334403946995735},{"text":"If you're saying this, I I do understand that, Jenny.","start":838.805,"end":842.26495,"sentiment":"neutral","sentiment_score":-0.004506087489426136}],"sentiment":"neutral","sentiment_score":-0.06199610827025026,"num_words":16,"start":819.555,"end":842.26495},{"sentences":[{"text":"Mhmm.","start":843.845,"end":844.345,"sentiment":"neutral","sentiment_score":0.021406706422567368},{"text":"But I do appreciate you as you are.","start":844.40497,"end":846.485,"sentiment":"neutral","sentiment_score":0.1377244838513434},{"text":"Even though I'm not seeing you, I'm just talking to you over the phone, Please be reminded.","start":846.485,"end":852.45,"sentiment":"neutral","sentiment_score":-0.015326913336620611},{"text":"I do appreciate you as you are.","start":852.75,"end":854.99,"sentiment":"neutral","sentiment_score":0.21602921187877655},{"text":"I can feel it.","start":854.99,"end":856.13,"sentiment":"neutral","sentiment_score":0.13857239857316017}],"sentiment":"neutral","sentiment_score":0.07916592237715786,"num_words":37,"start":843.845,"end":856.13},{"sentences":[{"text":"That's correct.","start":862.67004,"end":863.39,"sentiment":"neutral","sentiment_score":0.09933705627918243},{"text":"I can feel it.","start":863.39,"end":864.495,"sentiment":"neutral","sentiment_score":0.09188237600028515},{"text":"But we are here.","start":864.735,"end":866.015,"sentiment":"neutral","sentiment_score":0.07100983802229166},{"text":"We're doing our best to assist you.","start":866.015,"end":868.815,"sentiment":"neutral","sentiment_score":0.1004454174212047},{"text":"It just so happened this ongoing issue.","start":868.815,"end":871.875,"sentiment":"neutral","sentiment_score":0.01046264118381909}],"sentiment":"neutral","sentiment_score":0.06777497412015994,"num_words":24,"start":862.67004,"end":871.875},{"sentences":[{"text":"But, yeah, I will advise Maureen.","start":872.415,"end":874.975,"sentiment":"neutral","sentiment_score":0.043769809417426586},{"text":"Okay?","start":874.975,"end":875.475,"sentiment":"neutral","sentiment_score":0.04328281059861183},{"text":"Actually, she's also monitoring your issue.","start":875.855,"end":880.95996,"sentiment":"neutral","sentiment_score":0.0330642256885767},{"text":"But, yeah, that's what I can say.","start":880.95996,"end":884.1,"sentiment":"neutral","sentiment_score":0.03683329054287502},{"text":"I will just advise her.","start":884.48,"end":886.48,"sentiment":"neutral","sentiment_score":0.052250558882951735}],"sentiment":"neutral","sentiment_score":0.040934913977980616,"num_words":25,"start":872.415,"end":886.48},{"sentences":[{"text":"Okay?","start":886.48,"end":886.98,"sentiment":"neutral","sentiment_score":0.07653669267892838},{"text":"Alright.","start":888.98694,"end":889.30695,"sentiment":"neutral","sentiment_score":0.18724970519542697},{"text":"Thank you, Jen.","start":889.30695,"end":890.26697,"sentiment":"neutral","sentiment_score":0.2980186492204666},{"text":"Please do have a great day, and please be safe always.","start":890.26697,"end":894.82697,"sentiment":"positive","sentiment_score":0.7806837396188215},{"text":"Talk to you soon.","start":894.82697,"end":895.88696,"sentiment":"positive","sentiment_score":0.44452618062496185}],"sentiment":"positive","sentiment_score":0.576173410192132,"num_words":20,"start":886.48,"end":895.88696},{"sentences":[{"text":"Thank 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It's Jenny Jenny Borg here. How are you doing? Yeah. I'm still frustrated, Melissa. Nothing has changed really in terms of my situation. I had Dom on the phone the other day who was, well, not Dom. Sorry. Dom, I think, on text on Saturday, who was looking at trying to resolve something but didn't resolve it. And he then pretended to be me on my account with Netflix, and I was not very happy with that. No one should pretend to be me. Do you know what I mean? Saturday. Yep. To be made with Netflix. Yep. Yeah. I don't he said that I've gotta wait three to five days. I I don't believe that that's a solution. Also, I still can't I can't access websites off my mobile or my work laptop. I still cannot use in a normal way. They've had to provide me with overseas access, and I am not an overseas person, so that should not be happening. And I'm just getting no resolution, and I'm just getting frustrated with Dom because he's a he's a bully in in the way he speaks sometimes, and I'm reacting badly towards him. And it's not fixing the issue. It's not fixing the issue. No. He never did. He never did. And it wasn't until he sent me a screenshot of what he was trying to do that I saw Netflix saying hello, Jennifer, thinking. And I'm like, hang on a minute. Why are you even trying that? And he's and I was out doing my my chores, and I had to rush back home because he made me rush back home to go and change my password because he said Netflix was waiting for me. And it was simply because he was pretending to be me. It's really uncouth and and not satisfactory. Do you know what I mean? Yeah. He's just not helping at all. He's not helping at all. He he's causing more. You know what I mean? So I've asked Moraine to give me a call today, but I've I've not heard from her yet. But I can't work with him. I cannot operate with him. He is disgusting. Also, he hits us up, you know, like, oh, next time I'm in Canberra, I'll come and have coffee. It's like, I want fucking coffee with you, mate, or a drink. Fuck off. I am not your friend. I haven't I haven't yeah. I haven't called her yet. So I'm at work. I'm really busy today at work. But if Maureen can, you know, like, contact me as soon as she can, I'm just I'm really disturbed now. You know? This is not good. Getting me really upset. Yep. And then it's No. He's an absolute pig. I can't stand him. I I can't I can't communicate with him. He makes me so angry that I start becoming rude on the text because I can't stand him. He is awful. I don't know how you work with He keeps on sticking his nose in, but he doesn't know what he's doing. I can't have him on no. I can't deal with him at all. He's he's a he's a bull I don't know how you work with it. I don't know how you do it. He's disgusting. Yep. Like, he's wasting my time left, right, and center, and he's not appreciating, you know, what I'm actually doing. He's disgusting. I can't stand him. Yes. Yeah. It's terrible. It it's my right. That's right. Because I'm not getting the service that I need, You know? I'm sorry to have done that, but he needs to be told. You know? Yeah. Because Dom's making it out like everyone's been fixed but me, you know, and he's making it out like my issue, and it's not my issue. And I said to him with the Netflix thing, first of all, you've gone in and, you know, I said, you pretended to be me. That's a different that's a different thing altogether. But what he hasn't respected either is the fact that when I'm working sorry. When I'm running my network off my Telstra hotspot, everything worked fine beautifully. When I'm running it off your your network, it's not working fine. So you can't tell me it's Netflix issue. And then that's it. And he keeps telling me it's a Netflix problem. It's not his problem. And it's like, no. This is your problem because you fucked it. And and I showed him screenshots of of of what Netflix shows in the off off your network. You know, it shows US. And I showed the Telstra, you know, off my Telstra, and it shows Australia. So there's definitely an issue. The two are different. See, I can't access your I can't access website or YouTube off your network on my phone. As soon as I put it on the Telstra network, I'm able to access it. But when I'm on yours, it's it's like I'm I'm a bot or something or, you know, like, it's not nothing's working. Look. You can try, but I I would suggest to call back. You know, if if I don't pick up, to call me back. I'm just really busy today. I've got a 150 bills that I have to get to clients. And as you can appreciate being in accounts, that's a lot of I I work in all aspects of legal. So, you know yeah. But no. She can call me before before then because 05:30 is yeah. In case you need to do something or you know what I mean? Like, at the end of the day, it's no good because it leaves no time to do anything. So just when she's able to, she's gonna give me a call. And the reason why I'm calling you is because I don't wanna call that line in case Dawn picks up. Yeah. I think I think so. But I've just got your direct line, I think. Yep. It it's it's not good. You know, other people have left your company because of him, and it's not it's not healthy. It's not healthy. And I don't know whether you've got I think he's one of the directors, so I know that you're in a spot. But it's not it's it's uncool. The way he shouldn't be on that desk. He should not be on that desk. He doesn't know what he's doing. Yeah. Yeah. Well, what you say is what you get with me. So, you know Mhmm. Yep. Thank you. Yep. You too. See you. 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Melissa. It's Jenny Jenny Borg here. How are you doing? Yeah. I'm still frustrated, Melissa.\n\nNothing has changed really in terms of my situation. I had Dom on the phone the other day who was, well, not Dom. Sorry. Dom, I think, on text on Saturday, who was looking at trying to resolve something but didn't resolve it. And he then pretended to be me on my account with Netflix, and I was not very happy with that.\n\nNo one should pretend to be me. Do you know what I mean? Saturday. Yep. To be made with Netflix.\n\nYep. Yeah. I don't he said that I've gotta wait three to five days. I I don't believe that that's a solution. Also, I still can't I can't access websites off my mobile or my work laptop.\n\nI still cannot use in a normal way. They've had to provide me with overseas access, and I am not an overseas person, so that should not be happening. And I'm just getting no resolution, and I'm just getting frustrated with Dom because he's a he's a bully in in the way he speaks sometimes, and I'm reacting badly towards him. And it's not fixing the issue. It's not fixing the issue.\n\nNo. He never did. He never did. And it wasn't until he sent me a screenshot of what he was trying to do that I saw Netflix saying hello, Jennifer, thinking. And I'm like, hang on a minute.\n\nWhy are you even trying that? And he's and I was out doing my my chores, and I had to rush back home because he made me rush back home to go and change my password because he said Netflix was waiting for me. And it was simply because he was pretending to be me. It's really uncouth and and not satisfactory. Do you know what I mean?\n\nYeah. He's just not helping at all. He's not helping at all. He he's causing more. You know what I mean?\n\nSo I've asked Moraine to give me a call today, but I've I've not heard from her yet. But I can't work with him. I cannot operate with him. He is disgusting. Also, he hits us up, you know, like, oh, next time I'm in Canberra, I'll come and have coffee.\n\nIt's like, I want fucking coffee with you, mate, or a drink. Fuck off. I am not your friend. I haven't I haven't yeah. I haven't called her yet.\n\nSo I'm at work. I'm really busy today at work. But if Maureen can, you know, like, contact me as soon as she can, I'm just I'm really disturbed now. You know? This is not good.\n\nGetting me really upset. Yep. And then it's No. He's an absolute pig. I can't stand him.\n\nI I can't I can't communicate with him. He makes me so angry that I start becoming rude on the text because I can't stand him. He is awful. I don't know how you work with He keeps on sticking his nose in, but he doesn't know what he's doing. I can't have him on no.\n\nI can't deal with him at all. He's he's a he's a bull I don't know how you work with it. I don't know how you do it. He's disgusting. Yep.\n\nLike, he's wasting my time left, right, and center, and he's not appreciating, you know, what I'm actually doing. He's disgusting. I can't stand him. Yes. Yeah.\n\nIt's terrible. It it's my right. That's right. Because I'm not getting the service that I need, You know? I'm sorry to have done that, but he needs to be told.\n\nYou know? Yeah. Because Dom's making it out like everyone's been fixed but me, you know, and he's making it out like my issue, and it's not my issue. And I said to him with the Netflix thing, first of all, you've gone in and, you know, I said, you pretended to be me. That's a different that's a different thing altogether.\n\nBut what he hasn't respected either is the fact that when I'm working sorry. When I'm running my network off my Telstra hotspot, everything worked fine beautifully. When I'm running it off your your network, it's not working fine. So you can't tell me it's Netflix issue. And then that's it.\n\nAnd he keeps telling me it's a Netflix problem. It's not his problem. And it's like, no. This is your problem because you fucked it. And and I showed him screenshots of of of what Netflix shows in the off off your network.\n\nYou know, it shows US. And I showed the Telstra, you know, off my Telstra, and it shows Australia. So there's definitely an issue. The two are different. See, I can't access your I can't access website or YouTube off your network on my phone.\n\nAs soon as I put it on the Telstra network, I'm able to access it. But when I'm on yours, it's it's like I'm I'm a bot or something or, you know, like, it's not nothing's working. Look. You can try, but I I would suggest to call back. You know, if if I don't pick up, to call me back.\n\nI'm just really busy today. I've got a 150 bills that I have to get to clients. And as you can appreciate being in accounts, that's a lot of I I work in all aspects of legal. So, you know yeah. But no.\n\nShe can call me before before then because 05:30 is yeah. In case you need to do something or you know what I mean? Like, at the end of the day, it's no good because it leaves no time to do anything. So just when she's able to, she's gonna give me a call. And the reason why I'm calling you is because I don't wanna call that line in case Dawn picks up.\n\nYeah. I think I think so. But I've just got your direct line, I think. Yep. It it's it's not good.\n\nYou know, other people have left your company because of him, and it's not it's not healthy. It's not healthy. And I don't know whether you've got I think he's one of the directors, so I know that you're in a spot. But it's not it's it's uncool. The way he shouldn't be on that desk.\n\nHe should not be on that desk. He doesn't know what he's doing. Yeah. Yeah. Well, what you say is what you get with me.\n\nSo, you know Mhmm. Yep. Thank you. Yep. You too.\n\nSee you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Melissa.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.1840457245707512},{"text":"It's Jenny Jenny Borg here.","start":6.24,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.19506799578666686},{"text":"How are you doing?","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.20464185252785683},{"text":"Yeah.","start":15.545,"end":15.705,"sentiment":"neutral","sentiment_score":-0.08006945997476578},{"text":"I'm still frustrated, Melissa.","start":15.705,"end":17.565,"sentiment":"negative","sentiment_score":-0.4277178570628166}],"sentiment":"neutral","sentiment_score":0.023191121872514486,"num_words":16,"start":5.52,"end":17.565},{"sentences":[{"text":"Nothing has changed really in terms of my situation.","start":19.305,"end":25.325,"sentiment":"negative","sentiment_score":-0.41981303029590183},{"text":"I had Dom on the phone the other day who was, well, not Dom.","start":26.744999,"end":31.26,"sentiment":"neutral","sentiment_score":-0.28251386859587263},{"text":"Sorry.","start":31.26,"end":31.66,"sentiment":"neutral","sentiment_score":-0.2584415674209595},{"text":"Dom, I think, on text on Saturday, who was looking at trying to resolve something but didn't resolve it.","start":31.66,"end":40.46,"sentiment":"neutral","sentiment_score":-0.2685235370146601},{"text":"And he then pretended to be me on my account with Netflix, and I was not very happy with that.","start":40.46,"end":47.864998,"sentiment":"negative","sentiment_score":-0.5045664340257645}],"sentiment":"negative","sentiment_score":-0.36801950609873213,"num_words":63,"start":19.305,"end":47.864998},{"sentences":[{"text":"No one should pretend to be me.","start":48.965,"end":50.824997,"sentiment":"negative","sentiment_score":-0.5997552786554609},{"text":"Do you know what I mean?","start":52.565,"end":53.704998,"sentiment":"neutral","sentiment_score":-0.22068963448206583},{"text":"Saturday.","start":63.9,"end":64.4,"sentiment":"neutral","sentiment_score":-0.19441333413124084},{"text":"Yep.","start":64.54,"end":65.04,"sentiment":"neutral","sentiment_score":-0.07332967221736908},{"text":"To be made with Netflix.","start":70.3,"end":71.68,"sentiment":"neutral","sentiment_score":-0.0798927292227745}],"sentiment":"neutral","sentiment_score":-0.3094815704971552,"num_words":20,"start":48.965,"end":71.68},{"sentences":[{"text":"Yep.","start":73.82,"end":74.32,"sentiment":"neutral","sentiment_score":-0.04908788204193115},{"text":"Yeah.","start":80.805,"end":81.305,"sentiment":"neutral","sentiment_score":-0.14592012763023376},{"text":"I don't he said that I've gotta wait three to five days.","start":83.125,"end":87.045,"sentiment":"negative","sentiment_score":-0.33530490348736447},{"text":"I I don't believe that that's a solution.","start":87.045,"end":89.145004,"sentiment":"negative","sentiment_score":-0.41943641006946564},{"text":"Also, I still can't I can't access websites off my mobile or my work laptop.","start":89.445,"end":96.81,"sentiment":"neutral","sentiment_score":-0.29408668677012123}],"sentiment":"neutral","sentiment_score":-0.3239313090169752,"num_words":37,"start":73.82,"end":96.81},{"sentences":[{"text":"I still cannot use in a normal way.","start":96.81,"end":99.39,"sentiment":"neutral","sentiment_score":-0.302169993519783},{"text":"They've had to provide me with overseas access, and I am not an overseas person, so that should not be happening.","start":100.409996,"end":106.645004,"sentiment":"neutral","sentiment_score":-0.2800480006706147},{"text":"And I'm just getting no resolution, and I'm just getting frustrated with Dom because he's a he's a bully in in the way he speaks sometimes, and I'm reacting badly towards him.","start":108.945,"end":121.869995,"sentiment":"negative","sentiment_score":-0.5900984918698668},{"text":"And it's not fixing the issue.","start":123.77,"end":125.63,"sentiment":"negative","sentiment_score":-0.5728505601485571},{"text":"It's not fixing the issue.","start":129.84999,"end":131.47,"sentiment":"neutral","sentiment_score":-0.3178346216678619}],"sentiment":"negative","sentiment_score":-0.44733050237927174,"num_words":72,"start":96.81,"end":131.47},{"sentences":[{"text":"No.","start":147.53,"end":147.85,"sentiment":"neutral","sentiment_score":-0.13436810672283173},{"text":"He never did.","start":147.85,"end":148.99,"sentiment":"neutral","sentiment_score":-0.1925338308016459},{"text":"He never did.","start":149.21,"end":150.19,"sentiment":"negative","sentiment_score":-0.3356814781824748},{"text":"And it wasn't until he sent me a screenshot of what he was trying to do that I saw Netflix saying hello, Jennifer, thinking.","start":150.33,"end":158.89,"sentiment":"neutral","sentiment_score":-0.2636153269559145},{"text":"And I'm like, hang on a minute.","start":158.89,"end":161.045,"sentiment":"negative","sentiment_score":-0.3816037135464804}],"sentiment":"neutral","sentiment_score":-0.28202652303796066,"num_words":38,"start":147.53,"end":161.045},{"sentences":[{"text":"Why are you even trying that?","start":161.425,"end":163.765,"sentiment":"negative","sentiment_score":-0.6099248131116232},{"text":"And he's and I was out doing my my chores, and I had to rush back home because he made me rush back home to go and change my password because he said Netflix was waiting for me.","start":163.985,"end":179.79999,"sentiment":"negative","sentiment_score":-0.48485520325208964},{"text":"And it was simply because he was pretending to be me.","start":179.79999,"end":183.42,"sentiment":"negative","sentiment_score":-0.6464208527044817},{"text":"It's really uncouth and and not satisfactory.","start":185.71999,"end":188.7,"sentiment":"negative","sentiment_score":-0.9148086820329938},{"text":"Do you know what I mean?","start":191.895,"end":192.955,"sentiment":"negative","sentiment_score":-0.44098969797293347}],"sentiment":"negative","sentiment_score":-0.5624158080009853,"num_words":68,"start":161.425,"end":192.955},{"sentences":[{"text":"Yeah.","start":216.63,"end":217.13,"sentiment":"neutral","sentiment_score":-0.22392138838768005},{"text":"He's just not helping at all.","start":218.665,"end":220.745,"sentiment":"negative","sentiment_score":-0.6328073441982269},{"text":"He's not helping at all.","start":220.745,"end":222.185,"sentiment":"negative","sentiment_score":-0.6651331186294556},{"text":"He he's causing more.","start":222.185,"end":223.965,"sentiment":"negative","sentiment_score":-0.6546578407287598},{"text":"You know what I mean?","start":224.58499,"end":225.64499,"sentiment":"neutral","sentiment_score":-0.29446679949760435}],"sentiment":"negative","sentiment_score":-0.5446379241489229,"num_words":21,"start":216.63,"end":225.64499},{"sentences":[{"text":"So I've asked Moraine to give me a call today, but I've I've not heard from her yet.","start":226.50499,"end":231.94499,"sentiment":"neutral","sentiment_score":-0.30114152034123737},{"text":"But I can't work with him.","start":231.94499,"end":233.90001,"sentiment":"negative","sentiment_score":-0.6056767602761587},{"text":"I cannot operate with him.","start":233.90001,"end":235.68001,"sentiment":"negative","sentiment_score":-0.72657470703125},{"text":"He is disgusting.","start":236.06,"end":237.12001,"sentiment":"negative","sentiment_score":-0.8711047172546387},{"text":"Also, he hits us up, you know, like, oh, next time I'm in Canberra, I'll come and have coffee.","start":237.98001,"end":242.86,"sentiment":"negative","sentiment_score":-0.5005955131430375}],"sentiment":"negative","sentiment_score":-0.4865119679301393,"num_words":51,"start":226.50499,"end":242.86},{"sentences":[{"text":"It's like, I want fucking coffee with you, mate, or a drink.","start":242.86,"end":246.605,"sentiment":"negative","sentiment_score":-0.5544344261288643},{"text":"Fuck off.","start":246.905,"end":247.72499,"sentiment":"negative","sentiment_score":-0.6619186103343964},{"text":"I am not your friend.","start":250.265,"end":251.405,"sentiment":"negative","sentiment_score":-0.36408758759498594},{"text":"I haven't I haven't yeah.","start":266.82,"end":268.42,"sentiment":"neutral","sentiment_score":-0.2792757451534271},{"text":"I haven't called her yet.","start":268.42,"end":269.78,"sentiment":"negative","sentiment_score":-0.3417592763900757}],"sentiment":"negative","sentiment_score":-0.4449194268933658,"num_words":29,"start":242.86,"end":269.78},{"sentences":[{"text":"So I'm at work.","start":269.78,"end":271.30002,"sentiment":"neutral","sentiment_score":-0.25972966104745865},{"text":"I'm really busy today at work.","start":271.30002,"end":273.06,"sentiment":"negative","sentiment_score":-0.342906487484773},{"text":"But if Maureen can, you know, like, contact me as soon as she can, I'm just I'm really disturbed now.","start":273.06,"end":281.475,"sentiment":"neutral","sentiment_score":-0.3134566619992256},{"text":"You know?","start":281.855,"end":282.435,"sentiment":"neutral","sentiment_score":-0.2891804277896881},{"text":"This is not good.","start":283.61502,"end":284.915,"sentiment":"negative","sentiment_score":-0.4728868529200554}],"sentiment":"neutral","sentiment_score":-0.32876108545396066,"num_words":36,"start":269.78,"end":284.915},{"sentences":[{"text":"Getting me really upset.","start":287.55,"end":288.69,"sentiment":"negative","sentiment_score":-0.3864612951874733},{"text":"Yep.","start":300.765,"end":301.265,"sentiment":"neutral","sentiment_score":-0.32025739550590515},{"text":"And then it's No.","start":351.19998,"end":353.875,"sentiment":"neutral","sentiment_score":0.043657593429088586},{"text":"He's an absolute pig.","start":354.175,"end":357.395,"sentiment":"negative","sentiment_score":-0.41378337144851685},{"text":"I can't stand him.","start":357.615,"end":358.915,"sentiment":"negative","sentiment_score":-0.6214908063411713}],"sentiment":"negative","sentiment_score":-0.34309228904107036,"num_words":17,"start":287.55,"end":358.915},{"sentences":[{"text":"I I can't I can't communicate with him.","start":371.7,"end":375.38,"sentiment":"negative","sentiment_score":-0.46471183001995087},{"text":"He makes me so angry that I start becoming rude on the text because I can't stand him.","start":375.38,"end":382.575,"sentiment":"negative","sentiment_score":-0.6167720241679086},{"text":"He is awful.","start":383.535,"end":384.595,"sentiment":"negative","sentiment_score":-0.5503396789232889},{"text":"I don't know how you work with He keeps on sticking his nose in, but he doesn't know what he's doing.","start":385.21503,"end":404.86,"sentiment":"neutral","sentiment_score":-0.3059783421811603},{"text":"I can't have him on no.","start":418.635,"end":420.39502,"sentiment":"negative","sentiment_score":-0.6213174760341644}],"sentiment":"negative","sentiment_score":-0.4754296456064497,"num_words":56,"start":371.7,"end":420.39502},{"sentences":[{"text":"I can't deal with him at all.","start":420.39502,"end":422.33502,"sentiment":"negative","sentiment_score":-0.6791479672704425},{"text":"He's he's a he's a bull I don't know how you work with it.","start":424.075,"end":427.26,"sentiment":"negative","sentiment_score":-0.685546508857182},{"text":"I don't know how you do it.","start":428.46002,"end":430.0,"sentiment":"negative","sentiment_score":-0.6793016961642674},{"text":"He's disgusting.","start":431.18002,"end":431.92,"sentiment":"negative","sentiment_score":-0.7819228768348694},{"text":"Yep.","start":441.675,"end":442.175,"sentiment":"neutral","sentiment_score":-0.2694118916988373}],"sentiment":"negative","sentiment_score":-0.6754856907552288,"num_words":31,"start":420.39502,"end":442.175},{"sentences":[{"text":"Like, he's wasting my time left, right, and center, and he's not appreciating, you know, what I'm actually doing.","start":442.395,"end":449.455,"sentiment":"negative","sentiment_score":-0.5339428531496149},{"text":"He's disgusting.","start":450.155,"end":451.055,"sentiment":"negative","sentiment_score":-0.7491199970245361},{"text":"I can't stand him.","start":451.275,"end":452.575,"sentiment":"negative","sentiment_score":-0.7436898648738861},{"text":"Yes.","start":470.325,"end":470.825,"sentiment":"neutral","sentiment_score":0.20192477107048035},{"text":"Yeah.","start":486.17,"end":486.67,"sentiment":"neutral","sentiment_score":-0.0004403162747621536}],"sentiment":"negative","sentiment_score":-0.5339418225404289,"num_words":27,"start":442.395,"end":486.67},{"sentences":[{"text":"It's terrible.","start":487.53,"end":488.75,"sentiment":"neutral","sentiment_score":-0.2382061742246151},{"text":"It it's my right.","start":512.49,"end":522.57,"sentiment":"neutral","sentiment_score":0.07163100875914097},{"text":"That's right.","start":522.57,"end":523.20996,"sentiment":"neutral","sentiment_score":0.08755747601389885},{"text":"Because I'm not getting the service that I need, You know?","start":523.20996,"end":527.515,"sentiment":"neutral","sentiment_score":-0.24028008769858966},{"text":"I'm sorry to have done that, but he needs to be told.","start":527.735,"end":531.675,"sentiment":"neutral","sentiment_score":-0.3277126910785834}],"sentiment":"neutral","sentiment_score":-0.2125937619036244,"num_words":31,"start":487.53,"end":531.675},{"sentences":[{"text":"You know?","start":534.215,"end":534.875,"sentiment":"neutral","sentiment_score":-0.047317925840616226},{"text":"Yeah.","start":545.44,"end":545.76,"sentiment":"neutral","sentiment_score":-0.046794649213552475},{"text":"Because Dom's making it out like everyone's been fixed but me, you know, and he's making it out like my issue, and it's not my issue.","start":545.76,"end":552.66,"sentiment":"neutral","sentiment_score":-0.31237490933675033},{"text":"And I said to him with the Netflix thing, first of all, you've gone in and, you know, I said, you pretended to be me.","start":553.205,"end":560.485,"sentiment":"neutral","sentiment_score":-0.1756536641716957},{"text":"That's a different that's a different thing altogether.","start":560.485,"end":564.905,"sentiment":"neutral","sentiment_score":-0.21926065906882286}],"sentiment":"neutral","sentiment_score":-0.23239685516924627,"num_words":62,"start":534.215,"end":564.905},{"sentences":[{"text":"But what he hasn't respected either is the fact that when I'm working sorry.","start":566.08,"end":572.88,"sentiment":"neutral","sentiment_score":-0.2685152792504856},{"text":"When I'm running my network off my Telstra hotspot, everything worked fine beautifully.","start":572.88,"end":580.74,"sentiment":"neutral","sentiment_score":0.0033415639056609205},{"text":"When I'm running it off your your network, it's not working fine.","start":581.675,"end":587.615,"sentiment":"neutral","sentiment_score":-0.2380214768151442},{"text":"So you can't tell me it's Netflix issue.","start":588.795,"end":591.435,"sentiment":"neutral","sentiment_score":-0.21921101212501526},{"text":"And then that's it.","start":591.435,"end":592.15497,"sentiment":"neutral","sentiment_score":-0.2745044156908989}],"sentiment":"neutral","sentiment_score":-0.18477915804467948,"num_words":51,"start":566.08,"end":592.15497},{"sentences":[{"text":"And he keeps telling me it's a Netflix problem.","start":592.15497,"end":594.14996,"sentiment":"negative","sentiment_score":-0.4488334026601579},{"text":"It's not his problem.","start":594.14996,"end":595.26996,"sentiment":"negative","sentiment_score":-0.4692150354385376},{"text":"And it's like, no.","start":595.26996,"end":595.99,"sentiment":"negative","sentiment_score":-0.546800896525383},{"text":"This is your problem because you fucked it.","start":595.99,"end":598.64996,"sentiment":"negative","sentiment_score":-0.7134544774889946},{"text":"And and I showed him screenshots of of of what Netflix shows in the off off your network.","start":601.67,"end":608.745,"sentiment":"neutral","sentiment_score":-0.05850846920576361}],"sentiment":"negative","sentiment_score":-0.3456826190096001,"num_words":43,"start":592.15497,"end":608.745},{"sentences":[{"text":"You know, it shows US.","start":608.745,"end":609.96497,"sentiment":"neutral","sentiment_score":-0.05407223999500275},{"text":"And I showed the Telstra, you know, off my Telstra, and it shows Australia.","start":610.425,"end":617.64496,"sentiment":"neutral","sentiment_score":-0.06550816419933524},{"text":"So there's definitely an issue.","start":618.26495,"end":622.39,"sentiment":"neutral","sentiment_score":-0.1920687139034271},{"text":"The two are different.","start":624.20996,"end":625.35,"sentiment":"neutral","sentiment_score":-0.03875578287988901},{"text":"See, I can't access your I can't access website or YouTube off your network on my phone.","start":645.685,"end":651.88,"sentiment":"neutral","sentiment_score":-0.15490266089053714}],"sentiment":"neutral","sentiment_score":-0.10969305410981178,"num_words":45,"start":608.745,"end":651.88},{"sentences":[{"text":"As soon as I put it on the Telstra network, I'm able to access it.","start":654.42,"end":658.26,"sentiment":"neutral","sentiment_score":0.09629633376995722},{"text":"But when I'm on yours, it's it's like I'm I'm a bot or something or, you know, like, it's not nothing's working.","start":658.26,"end":665.635,"sentiment":"negative","sentiment_score":-0.466462988067757},{"text":"Look.","start":691.705,"end":691.945,"sentiment":"neutral","sentiment_score":-0.11271174997091292},{"text":"You can try, but I I would suggest to call back.","start":691.945,"end":694.745,"sentiment":"neutral","sentiment_score":-0.319875951517712},{"text":"You know, if if I don't pick up, to call me back.","start":694.745,"end":697.165,"sentiment":"neutral","sentiment_score":-0.32405778889854747}],"sentiment":"neutral","sentiment_score":-0.26783248220310835,"num_words":61,"start":654.42,"end":697.165},{"sentences":[{"text":"I'm just really busy today.","start":697.305,"end":698.745,"sentiment":"neutral","sentiment_score":-0.2914097964763641},{"text":"I've got a 150 bills that I have to get to clients.","start":698.745,"end":701.885,"sentiment":"neutral","sentiment_score":-0.17778614163398743},{"text":"And as you can appreciate being in accounts, that's a lot of I I work in all aspects of legal.","start":702.185,"end":721.095,"sentiment":"neutral","sentiment_score":-0.004764403589069844},{"text":"So, you know yeah.","start":721.15497,"end":727.89496,"sentiment":"neutral","sentiment_score":0.22517661191523075},{"text":"But no.","start":729.235,"end":744.64996,"sentiment":"neutral","sentiment_score":-0.04008968919515609}],"sentiment":"neutral","sentiment_score":-0.06663357405815014,"num_words":43,"start":697.305,"end":744.64996},{"sentences":[{"text":"She can call me before before then because 05:30 is yeah.","start":744.64996,"end":749.215,"sentiment":"neutral","sentiment_score":-0.10876193100755865},{"text":"In case you need to do something or you know what I mean?","start":749.215,"end":751.695,"sentiment":"neutral","sentiment_score":-0.15942619740962982},{"text":"Like, at the end of the day, it's no good because it leaves no time to do anything.","start":751.695,"end":755.635,"sentiment":"negative","sentiment_score":-0.4813225509391891},{"text":"So just when she's able to, she's gonna give me a call.","start":756.895,"end":760.915,"sentiment":"neutral","sentiment_score":-0.10086220627029736},{"text":"And the reason why I'm calling you is because I don't wanna call that line in case Dawn picks up.","start":765.07996,"end":770.62,"sentiment":"neutral","sentiment_score":-0.2795831739902496}],"sentiment":"neutral","sentiment_score":-0.2531721308021932,"num_words":74,"start":744.64996,"end":770.62},{"sentences":[{"text":"Yeah.","start":783.715,"end":784.03503,"sentiment":"neutral","sentiment_score":0.030530299991369247},{"text":"I think I think so.","start":784.03503,"end":785.315,"sentiment":"neutral","sentiment_score":0.020560597628355028},{"text":"But I've just got your direct line, I think.","start":785.315,"end":787.41504,"sentiment":"neutral","sentiment_score":0.042193903147967324},{"text":"Yep.","start":809.03503,"end":809.53503,"sentiment":"neutral","sentiment_score":-0.08028586208820343},{"text":"It it's it's not good.","start":810.075,"end":811.61505,"sentiment":"negative","sentiment_score":-0.5547877430915833}],"sentiment":"neutral","sentiment_score":-0.1114831505276795,"num_words":21,"start":783.715,"end":811.61505},{"sentences":[{"text":"You know, other people have left your company because of him, and it's not it's not healthy.","start":812.315,"end":817.695,"sentiment":"negative","sentiment_score":-0.3335629543837379},{"text":"It's not healthy.","start":819.2,"end":820.33997,"sentiment":"neutral","sentiment_score":-0.30038565893967945},{"text":"And I don't know whether you've got I think he's one of the directors, so I know that you're in a spot.","start":820.39996,"end":825.45996,"sentiment":"neutral","sentiment_score":-0.18018802695653655},{"text":"But it's not it's it's uncool.","start":825.92,"end":828.98,"sentiment":"negative","sentiment_score":-0.471275269985199},{"text":"The way he shouldn't be on that desk.","start":829.92,"end":831.975,"sentiment":"negative","sentiment_score":-0.48897481709718704}],"sentiment":"neutral","sentiment_score":-0.30848774912634064,"num_words":56,"start":812.315,"end":831.975},{"sentences":[{"text":"He should not be on that desk.","start":832.21497,"end":833.735,"sentiment":"negative","sentiment_score":-0.3783984822886331},{"text":"He doesn't know what he's doing.","start":833.735,"end":835.19495,"sentiment":"negative","sentiment_score":-0.35556883613268536},{"text":"Yeah.","start":842.855,"end":843.355,"sentiment":"neutral","sentiment_score":0.014221612364053726},{"text":"Yeah.","start":857.97504,"end":858.47504,"sentiment":"neutral","sentiment_score":0.060628585517406464},{"text":"Well, what you say is what you get with me.","start":858.615,"end":860.375,"sentiment":"neutral","sentiment_score":0.031653912365436555}],"sentiment":"neutral","sentiment_score":-0.1756325228512287,"num_words":25,"start":832.21497,"end":860.375},{"sentences":[{"text":"So, you know Mhmm.","start":860.375,"end":866.075,"sentiment":"neutral","sentiment_score":0.03620987664908171},{"text":"Yep.","start":884.805,"end":885.305,"sentiment":"neutral","sentiment_score":0.05570625886321068},{"text":"Thank you.","start":887.76495,"end":888.58496,"sentiment":"neutral","sentiment_score":0.2659800946712494},{"text":"Yep.","start":896.4269,"end":896.8269,"sentiment":"neutral","sentiment_score":0.26484304666519165},{"text":"You too.","start":896.8269,"end":897.3069,"sentiment":"positive","sentiment_score":0.37400270998477936}],"sentiment":"neutral","sentiment_score":0.17453544214367867,"num_words":10,"start":860.375,"end":897.3069},{"sentences":[{"text":"See you.","start":897.3069,"end":897.96686,"sentiment":"positive","sentiment_score":0.4982241690158844},{"text":"Bye.","start":898.6669,"end":899.1669,"sentiment":"neutral","sentiment_score":-0.1215306594967842}],"sentiment":"neutral","sentiment_score":0.2916392261783282,"num_words":3,"start":897.3069,"end":899.1669}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi, Melissa. It's Jenny Jenny Borg here. How are you doing?\n\nChannel 0: Hi. Nice to have you in the line, Jennifer. I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Yeah. I'm still frustrated, Melissa. Nothing has changed really in terms of my situation. I had Dom on the phone the other day who was, well, not Dom. Sorry.\n\nDom, I think, on text on Saturday, who was looking at trying to resolve something but didn't resolve it. And he then pretended to be me on my account with Netflix, and I was not very happy with that. No one should pretend to be me. Do you know what I mean?\n\nChannel 0: Oh, I'm so sorry to hear about that. I just wanted to make sure that I'm hearing you right. You said Dom tried to assist you yesterday, and there is no\n\nChannel 1: Saturday.\n\nChannel 0: progress\n\nChannel 1: Yep.\n\nChannel 0: with the service issue. And you said he pretended to\n\nChannel 1: To be\n\nChannel 0: to\n\nChannel 1: made\n\nChannel 0: be\n\nChannel 1: with\n\nChannel 0: you\n\nChannel 1: Netflix.\n\nChannel 0: in your Netflix account\n\nChannel 1: Yep.\n\nChannel 0: in connecting to access it to resolve your GEO IP change, something like that.\n\nChannel 1: Yeah. I don't he said that I've gotta wait three to five days. I I don't believe that that's a solution. Also, I still can't I can't access websites off my mobile or my work laptop. I still cannot use in a normal way.\n\nThey've had to provide me with overseas access, and I am not an overseas\n\nChannel 0: Mm-mm.\n\nChannel 1: person, so that should not be happening. And I'm just getting no resolution, and I'm just getting frustrated with Dom because he's a he's a bully in in the way he speaks sometimes, and I'm reacting badly towards him. And it's not fixing the issue.\n\nChannel 0: I'm so sorry to\n\nChannel 1: It's not fixing\n\nChannel 0: there is\n\nChannel 1: the issue.\n\nChannel 0: no word there is no word to describe the experience or frustration that you're having right now. If I'm your situation, I will feel the same way. And if I may ask, did he ask for authorization to be you to\n\nChannel 1: No.\n\nChannel 0: access?\n\nChannel 1: He never\n\nChannel 0: Or\n\nChannel 1: did. He never did. And it wasn't until he sent me a screenshot of what he was trying to do that I saw Netflix saying hello, Jennifer, thinking. And I'm like, hang on a minute. Why are you even trying that?\n\nAnd he's and I was out doing my my chores, and I had to rush back home because he made me rush back home to go and change my password because he said Netflix was waiting for me. And it was simply because he was pretending to be me. It's really uncouth and and not satisfactory. Do you know what I mean?\n\nChannel 0: Yeah. I understand, and I know what you mean. Reason why I cannot find any words that will describe or deescalate what you are feeling right now. And, also, technically, your GOIP is still ongoing, and your it's showing overseas.\n\nChannel 1: Yeah. He's just not helping at all. He's not helping at all. He he's causing more. You know what I mean?\n\nSo I've asked Moraine to give me a call today, but I've I've not heard from her yet. But I can't work with him. I cannot operate with him. He is disgusting. Also, he hits us up, you know, like, oh, next time I'm in Canberra, I'll come and have coffee.\n\nIt's like, I want fucking coffee with you, mate, or a drink. Fuck off.\n\nChannel 0: I'm so\n\nChannel 1: I am not\n\nChannel 0: sorry\n\nChannel 1: your\n\nChannel 0: for\n\nChannel 1: friend.\n\nChannel 0: I'm so sorry. I'm so sorry. I don't know what to say. But, anyway, I just transferred a a call to Maureen, so maybe she's still speaking to the prior\n\nChannel 1: I haven't\n\nChannel 0: customer\n\nChannel 1: I haven't\n\nChannel 0: before\n\nChannel 1: yeah.\n\nChannel 0: you.\n\nChannel 1: I haven't called her yet. So I'm at work. I'm really busy today at work. But if Maureen\n\nChannel 0: Mhmm.\n\nChannel 1: can, you know, like, contact me as soon as she can, I'm just I'm really disturbed now. You know?\n\nChannel 0: Mhmm.\n\nChannel 1: This\n\nChannel 0: Mhmm.\n\nChannel 1: is\n\nChannel 0: I'm\n\nChannel 1: not\n\nChannel 0: so\n\nChannel 1: good.\n\nChannel 0: sorry. I'm so sorry to hear\n\nChannel 1: Getting\n\nChannel 0: about\n\nChannel 1: me really\n\nChannel 0: this,\n\nChannel 1: upset.\n\nChannel 0: Jen. Yeah. I mean, as well, I wanna cry here. I wanna cry here because I felt what you are feeling right now, especially we're women. Women\n\nChannel 1: Yep.\n\nChannel 0: should not be treated like this. And anyway, even even with the hardest of difficulties or any problem, I I we really Maureen and me, really appreciate your patience, cooperation, and understanding with the ongoing issue with your services because not all customer give cooperation on what we are trying to troubleshoot because they they will not able to fix the issue if they did not troubleshoot, and we will not be able to do the troubleshooting if the customer will not provide a a cooperation. Right? But you, you rushed to or went home last Friday just to receive our call before office hours, and that's really appreciated. Right?\n\nChannel 1: And then it's\n\nChannel 0: We really appreciate.\n\nChannel 1: No. He's\n\nChannel 0: Yeah. And\n\nChannel 1: an\n\nChannel 0: even though\n\nChannel 1: absolute\n\nChannel 0: it's,\n\nChannel 1: pig. I can't stand him.\n\nChannel 0: mhmm, and and even though with the worst situation or any problem, it will cost us nothing to be kind. Right? It will cost us nothing to\n\nChannel 1: I\n\nChannel 0: be kind.\n\nChannel 1: I can't I can't communicate with him. He makes me so angry that I start becoming rude on the text because I can't stand him.\n\nChannel 0: Mhmm.\n\nChannel 1: He is awful. I don't know how you\n\nChannel 0: I will\n\nChannel 1: work with\n\nChannel 0: I will just advise Maureen that, actually, she is handling your account. It just so happened Dom tried to fix the\n\nChannel 1: He keeps\n\nChannel 0: issue\n\nChannel 1: on sticking his nose in, but he doesn't know what he's doing.\n\nChannel 0: because yeah. We are offline during Saturday and Sunday, but I will advise Maureen that she will be handling your services, no one else, or your issue.\n\nChannel 1: I can't have him on no. I can't deal with him at all.\n\nChannel 0: Mhmm.\n\nChannel 1: He's\n\nChannel 0: I'm\n\nChannel 1: he's a he's a bull I don't know how you work with it. I don't know how you do it. He's disgusting.\n\nChannel 0: sorry. And you you've been with him for a a couple of hours last\n\nChannel 1: Yep. Like, he's wasting my time left, right, and center, and he's not appreciating, you know, what I'm actually doing.\n\nChannel 0: Saturday?\n\nChannel 1: He's disgusting. I can't stand him.\n\nChannel 0: I'm so sorry, Jennifer, but we I really appreciate I'm I'm here I'm here to listen to your frustration. K? And I do appreciate\n\nChannel 1: Yes.\n\nChannel 0: your telling this to us. All I can say is I'm so sorry. Because at this moment, I wanna send you a hug. I I would like to hug you because I I feel what you are feeling right now with with the experience\n\nChannel 1: Yeah.\n\nChannel 0: you've\n\nChannel 1: It's\n\nChannel 0: you had.\n\nChannel 1: terrible.\n\nChannel 0: I'm so sorry. Because you know what? I'm telling to Maureen, because isn't it if you remember, we had, like, a back and forth email in reference with your billing, something like that. And I'm telling to Maureen, oh, this, Jennifer is is really kind. She is really kind, I'm telling her.\n\nBut\n\nChannel 1: It\n\nChannel 0: because I was shocked when we received your complaint. But it's your right. It's your right.\n\nChannel 1: it's my right. That's right.\n\nChannel 0: We\n\nChannel 1: Because\n\nChannel 0: mhmm.\n\nChannel 1: I'm not getting the service that\n\nChannel 0: Mhmm.\n\nChannel 1: I need,\n\nChannel 0: Mhmm.\n\nChannel 1: You know? I'm\n\nChannel 0: Yeah.\n\nChannel 1: sorry to have done that, but he needs to be told.\n\nChannel 0: Mhmm. I understand. But on\n\nChannel 1: You\n\nChannel 0: our\n\nChannel 1: know?\n\nChannel 0: end, me and Maureen, doing our best to fix your issue. Not only your issue, but all the customers has an issue because most\n\nChannel 1: Yeah.\n\nChannel 0: of them\n\nChannel 1: Because Dom's making it out like everyone's been fixed but me, you know, and he's making it\n\nChannel 0: mhmm.\n\nChannel 1: out like my issue, and it's not my issue. And I said to him with the Netflix thing, first of all, you've gone in and, you know, I said, you pretended to be me. That's a different that's a different thing altogether. But what he hasn't respected either is the fact that when I'm working sorry. When I'm running my network off my Telstra hotspot, everything worked fine beautifully.\n\nWhen I'm running it off your your network,\n\nChannel 0: Mm-mm.\n\nChannel 1: it's not working\n\nChannel 0: It's not\n\nChannel 1: fine.\n\nChannel 0: working. Mm-mm.\n\nChannel 1: So\n\nChannel 0: Yeah. That\n\nChannel 1: you\n\nChannel 0: that's\n\nChannel 1: can't tell me\n\nChannel 0: our\n\nChannel 1: it's\n\nChannel 0: tech\n\nChannel 1: Netflix\n\nChannel 0: team said.\n\nChannel 1: issue. And then that's it. And he keeps telling me it's a Netflix problem. It's not his problem. And it's like, no.\n\nThis is your problem because you fucked it.\n\nChannel 0: Mhmm. Yeah. Because\n\nChannel 1: And\n\nChannel 0: we\n\nChannel 1: and\n\nChannel 0: do\n\nChannel 1: I\n\nChannel 0: understand\n\nChannel 1: showed him\n\nChannel 0: that\n\nChannel 1: screenshots\n\nChannel 0: as well.\n\nChannel 1: of of of what Netflix shows in the\n\nChannel 0: Mhmm.\n\nChannel 1: off off your network. You know, it shows US.\n\nChannel 0: Mhmm.\n\nChannel 1: And I showed the Telstra, you know, off my Telstra, and it shows Australia. So there's definitely an issue. The\n\nChannel 0: Yeah.\n\nChannel 1: two are\n\nChannel 0: It's\n\nChannel 1: different.\n\nChannel 0: an, yeah, it's an issue because we also receive the same issue, like, customers wasn't able to access this specific website and their Netflix account. But they if they tried to use data, they were able to access. So let me\n\nChannel 1: See,\n\nChannel 0: just say\n\nChannel 1: I can't\n\nChannel 0: it's\n\nChannel 1: access\n\nChannel 0: really\n\nChannel 1: your I can't access website or YouTube off your network on my\n\nChannel 0: Using\n\nChannel 1: phone.\n\nChannel 0: our network. Yeah.\n\nChannel 1: As soon as I put it on the Telstra network, I'm able to access it.\n\nChannel 0: Mm-mm. It's\n\nChannel 1: But when\n\nChannel 0: working\n\nChannel 1: I'm on\n\nChannel 0: fine.\n\nChannel 1: yours, it's it's like I'm I'm a bot or something or, you know, like, it's not nothing's working.\n\nChannel 0: Mhmm. Got it. So what I'm going to do, Jennifer, after we talk, I will tell Moraine to give you an update if there's already an update because she's just on a call right now. And is it okay to call you anytime, or do you have any specific time to get a call?\n\nChannel 1: Look. You can try, but I I would suggest to call back. You know, if if I don't pick up, to call me back.\n\nChannel 0: Mm-mm.\n\nChannel 1: I'm just really\n\nChannel 0: Mm-mm.\n\nChannel 1: busy today. I've got a 150 bills that I have to get to clients. And as you\n\nChannel 0: Mm-mm.\n\nChannel 1: can appreciate\n\nChannel 0: Uh-oh.\n\nChannel 1: being in accounts, that's a lot of\n\nChannel 0: Yeah. We are on the same page. I also had, like, 70 invoices to work on. Oh, you're you're in an account department as well?\n\nChannel 1: I I work in all aspects of legal. So,\n\nChannel 0: Oh, okay. That's great to hear.\n\nChannel 1: you know yeah.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: So I will let her to call you back. If you did not answer, she will try to call you around 05:30PM. Or are you still at work during that time?\n\nChannel 1: no. She can call me before before then\n\nChannel 0: Before.\n\nChannel 1: because 05:30 is yeah. In case you need to do something or you know what I mean? Like, at\n\nChannel 0: Oh,\n\nChannel 1: the\n\nChannel 0: yeah.\n\nChannel 1: end of the day, it's no good because it leaves no time to do anything.\n\nChannel 0: Mhmm.\n\nChannel 1: So just when she's able to, she's gonna give me a call.\n\nChannel 0: Okay. Sure. Sure, Ishani. I'll go ahead and tell her.\n\nChannel 1: And the reason why I'm calling you is because I don't wanna\n\nChannel 0: She\n\nChannel 1: call that line in case Dawn picks up.\n\nChannel 0: mhmm. I understand. And, also, I can anyway, you have an option to be connected on my line, right, when you dial our number? Like, press 1 or 2 or no?\n\nChannel 1: Yeah. I think I think so. But I've just got your direct\n\nChannel 0: Yeah.\n\nChannel 1: line, I think.\n\nChannel 0: Yeah. That's that's great. Yeah. Yeah. So that's the help that I can tell you, Jen.\n\nI will inform Maureen about this. And, again, I truly sorry about what you felt and you are feeling right now, and that's valid. And I appreciate you sharing this to me.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: It it's it's not good.\n\nChannel 0: And\n\nChannel 1: You\n\nChannel 0: I\n\nChannel 1: know,\n\nChannel 0: under\n\nChannel 1: other people\n\nChannel 0: That\n\nChannel 1: have\n\nChannel 0: that's\n\nChannel 1: left\n\nChannel 0: correct.\n\nChannel 1: your\n\nChannel 0: I\n\nChannel 1: company\n\nChannel 0: agree.\n\nChannel 1: because of him, and it's not it's not healthy.\n\nChannel 0: Mhmm.\n\nChannel 1: It's\n\nChannel 0: That's\n\nChannel 1: not healthy.\n\nChannel 0: correct.\n\nChannel 1: And I don't know\n\nChannel 0: Yes.\n\nChannel 1: whether you've got I think he's one of the directors, so I know that you're in a spot. But\n\nChannel 0: Mhmm.\n\nChannel 1: it's not it's it's uncool. The way he shouldn't be on that desk. He should not be on that desk. He doesn't know what he's doing.\n\nChannel 0: I understand. If you're saying this, I I do understand that, Jenny.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. But I do appreciate you as you are. Even though I'm not seeing you, I'm just talking to you over the phone, Please be reminded. I do appreciate you as you are. I can feel it.\n\nChannel 1: Yeah. Well, what you say is what you get with me. So, you know\n\nChannel 0: That's correct. I can feel it. But we are here.\n\nChannel 1: Mhmm.\n\nChannel 0: We're doing our best to assist you. It just so happened this ongoing issue. But, yeah, I will advise Maureen. Okay? Actually, she's also monitoring your issue.\n\nBut, yeah, that's what I can say. I will\n\nChannel 1: Yep.\n\nChannel 0: just advise her. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Thank you, Jen. Please do have a great day, and please be safe always. Talk to you soon.\n\nChannel 1: Yep. You too. See\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.29225262999534607},{"text":"Thank you so much for calling your account.","start":0.88,"end":3.1399999,"sentiment":"positive","sentiment_score":0.5804213359951973},{"text":"How may I help you today?","start":3.36,"end":4.74,"sentiment":"positive","sentiment_score":0.4899025509754817}],"sentiment":"positive","sentiment_score":0.5250025749206543,"channel":0,"num_words":15,"start":0.56,"end":4.74},{"sentences":[{"text":"Hi, Melissa.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.1840457245707512},{"text":"It's Jenny Jenny Borg here.","start":6.24,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.19506799578666686},{"text":"How are you doing?","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.20464185252785683}],"sentiment":"neutral","sentiment_score":0.19654534892602402,"channel":1,"num_words":11,"start":5.52,"end":8.74},{"sentences":[{"text":"Hi.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.2895500063896179},{"text":"Nice to have you in the line, Jennifer.","start":9.679999,"end":11.62,"sentiment":"positive","sentiment_score":0.6057480871677399},{"text":"I'm good.","start":11.679999,"end":12.24,"sentiment":"positive","sentiment_score":0.5761315822601318},{"text":"Thank you for asking.","start":12.24,"end":13.299999,"sentiment":"positive","sentiment_score":0.5350048989057541},{"text":"How about yourself?","start":13.36,"end":14.42,"sentiment":"neutral","sentiment_score":0.23998825252056122}],"sentiment":"positive","sentiment_score":0.5082101234131389,"channel":0,"num_words":18,"start":9.36,"end":14.42},{"sentences":[{"text":"Yeah.","start":15.545,"end":15.705,"sentiment":"neutral","sentiment_score":-0.08006945997476578},{"text":"I'm still frustrated, Melissa.","start":15.705,"end":17.565,"sentiment":"negative","sentiment_score":-0.4277178570628166},{"text":"Nothing has changed really in terms of my situation.","start":19.305,"end":25.325,"sentiment":"negative","sentiment_score":-0.41981303029590183},{"text":"I had Dom on the phone the other day who was, well, not Dom.","start":26.744999,"end":31.26,"sentiment":"neutral","sentiment_score":-0.28251386859587263},{"text":"Sorry.","start":31.26,"end":31.66,"sentiment":"neutral","sentiment_score":-0.2584415674209595}],"sentiment":"negative","sentiment_score":-0.3373411685742181,"channel":1,"num_words":29,"start":15.545,"end":31.66},{"sentences":[{"text":"Dom, I think, on text on Saturday, who was looking at trying to resolve something but didn't resolve it.","start":31.66,"end":40.46,"sentiment":"neutral","sentiment_score":-0.2685235370146601},{"text":"And he then pretended to be me on my account with Netflix, and I was not very happy with that.","start":40.46,"end":47.864998,"sentiment":"negative","sentiment_score":-0.5045664340257645},{"text":"No one should pretend to be me.","start":48.965,"end":50.824997,"sentiment":"negative","sentiment_score":-0.5997552786554609},{"text":"Do you know what I mean?","start":52.565,"end":53.704998,"sentiment":"neutral","sentiment_score":-0.22068963448206583}],"sentiment":"negative","sentiment_score":-0.39837885848604715,"channel":1,"num_words":52,"start":31.66,"end":53.704998},{"sentences":[{"text":"Oh, I'm so sorry to hear about that.","start":54.305,"end":55.985,"sentiment":"neutral","sentiment_score":-0.21567808277904987},{"text":"I just wanted to make sure that I'm hearing you right.","start":55.985,"end":59.505,"sentiment":"neutral","sentiment_score":-0.06951335377313873},{"text":"You said Dom tried to assist you yesterday, and there is no","start":59.505,"end":63.96,"sentiment":"neutral","sentiment_score":-0.113358819236358}],"sentiment":"neutral","sentiment_score":-0.12420572208300713,"channel":0,"num_words":31,"start":54.305,"end":63.96},{"sentences":[{"text":"Saturday.","start":63.9,"end":64.4,"sentiment":"neutral","sentiment_score":-0.19441333413124084}],"sentiment":"neutral","sentiment_score":-0.19441333413124084,"channel":1,"num_words":1,"start":63.9,"end":64.4},{"sentences":[{"text":"progress","start":63.96,"end":64.46,"sentiment":"neutral","sentiment_score":-0.0978790894150734}],"sentiment":"neutral","sentiment_score":-0.0978790894150734,"channel":0,"num_words":1,"start":63.96,"end":64.46},{"sentences":[{"text":"Yep.","start":64.54,"end":65.04,"sentiment":"neutral","sentiment_score":-0.07332967221736908}],"sentiment":"neutral","sentiment_score":-0.07332967221736908,"channel":1,"num_words":1,"start":64.54,"end":65.04},{"sentences":[{"text":"with the service issue.","start":64.6,"end":66.119995,"sentiment":"neutral","sentiment_score":-0.09375585801899433},{"text":"And you said he pretended to","start":66.119995,"end":69.659996,"sentiment":"neutral","sentiment_score":-0.09126388778289159}],"sentiment":"neutral","sentiment_score":-0.09226067587733269,"channel":0,"num_words":10,"start":64.6,"end":69.659996},{"sentences":[{"text":"To 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too.","start":896.8269,"end":897.3069,"sentiment":"positive","sentiment_score":0.37400270998477936},{"text":"See","start":897.3069,"end":897.46686,"sentiment":"positive","sentiment_score":0.3880966305732727}],"sentiment":"positive","sentiment_score":0.35023627430200577,"channel":1,"num_words":4,"start":896.4269,"end":897.46686},{"sentences":[{"text":"Thank","start":897.30695,"end":897.62695,"sentiment":"positive","sentiment_score":0.7063730359077454}],"sentiment":"positive","sentiment_score":0.7063730359077454,"channel":0,"num_words":1,"start":897.30695,"end":897.62695},{"sentences":[{"text":"you.","start":897.46686,"end":897.96686,"sentiment":"positive","sentiment_score":0.6083517074584961}],"sentiment":"positive","sentiment_score":0.6083517074584961,"channel":1,"num_words":1,"start":897.46686,"end":897.96686},{"sentences":[{"text":"you.","start":897.62695,"end":898.027,"sentiment":"positive","sentiment_score":0.38042885065078735},{"text":"Bye bye.","start":898.027,"end":898.68695,"sentiment":"neutral","sentiment_score":0.2072431966662407}],"sentiment":"neutral","sentiment_score":0.2649717479944229,"channel":0,"num_words":3,"start":897.62695,"end":898.68695},{"sentences":[{"text":"Bye.","start":898.6669,"end":899.1669,"sentiment":"neutral","sentiment_score":-0.1215306594967842}],"sentiment":"neutral","sentiment_score":-0.1215306594967842,"channel":1,"num_words":1,"start":898.6669,"end":899.1669}]},"summary":{"result":"success","short":"A frustrated customer is upset because the representative they spoke to did not provide a solution to their billing issue with Netflix. The customer expresses their frustration with the situation and the representative apologizes for the inconvenience. The representative promises to update the customer and suggests calling back if there is no resolution. The conversation ends with the representative apologizing for the situation and reminding the customer to be safe."},"intents":{"segments":[{"text":"I'm still frustrated, Melissa. Nothing has changed really in terms of my situation. I had Dom on the phone the other day who was, well, not Dom. Sorry. Dom, I think, on text on Saturday, who was looking at trying to resolve something but didn't resolve it. And he then pretended to be me on my account with Netflix, and I was not very happy with that. No one should pretend to be me. Do you know what I mean?","start_word":45,"end_word":124,"intents":[{"intent":"Fix issue","confidence_score":0.06397828}]},{"text":"And if I may ask, did he ask for authorization to be you to No. access?","start_word":339,"end_word":354,"intents":[{"intent":"Ask for authorization","confidence_score":0.015968764}]},{"text":"Yeah.","start_word":460,"end_word":460,"intents":[{"intent":"Explain situation","confidence_score":0.034815803}]},{"text":"Reason why I cannot find any words that will describe or deescalate what you are feeling right now.","start_word":469,"end_word":486,"intents":[{"intent":"Find words and explain situation","confidence_score":5.2215927e-7}]},{"text":"He's just not helping at all. He's not helping at all. He he's causing more. You know what I mean?","start_word":501,"end_word":520,"intents":[{"intent":"Request help","confidence_score":0.0045124968}]},{"text":"So I've asked Moraine to give me a call today, but I've I've not heard from her yet. But I can't work with him. I cannot operate with him. He is disgusting.","start_word":521,"end_word":552,"intents":[{"intent":"Receive call from moraine","confidence_score":0.002471706}]},{"text":"But, anyway, I just transferred a a call to Maureen, so maybe she's still speaking to the prior I haven't customer I haven't before yeah. you.","start_word":607,"end_word":632,"intents":[{"intent":"Transfer call","confidence_score":0.06646324}]},{"text":"I don't know how you I will work with I will just advise Maureen that, actually, she is handling your account. It just so happened Dom tried to fix the He keeps issue on sticking his nose in, but he doesn't know what he's doing. because yeah. We are offline during Saturday and Sunday, but I will advise Maureen that she will be handling your services, no one else, or your issue.","start_word":908,"end_word":979,"intents":[{"intent":"Inform maureen about assistance","confidence_score":0.00513414}]},{"text":"He's disgusting. sorry.","start_word":1016,"end_word":1018,"intents":[{"intent":"Apologize","confidence_score":0.0702455}]},{"text":"I'm so sorry, Jennifer, but we I really appreciate I'm I'm here I'm here to listen to your frustration. K?","start_word":1059,"end_word":1078,"intents":[{"intent":"Express frustration","confidence_score":0.12914662},{"intent":"Express frustration","confidence_score":0.14680874}]},{"text":"I'm so sorry, Jennifer, but we I really appreciate I'm I'm here I'm here to listen to your frustration. K? And I do appreciate Yes.","start_word":1059,"end_word":1083,"intents":[{"intent":"Express gratitude","confidence_score":0.15014839}]},{"text":"I'm telling to Maureen, because isn't it if you remember, we had, like, a back and forth email in reference with your billing, something like that.","start_word":1141,"end_word":1166,"intents":[{"intent":"Resolve billing issue","confidence_score":0.002716136}]},{"text":"of them Because Dom's making it out like everyone's been fixed but me, you know, and he's making it mhmm. out like my issue, and it's not my issue.","start_word":1271,"end_word":1299,"intents":[{"intent":"Fix netflix issue","confidence_score":0.01919225},{"intent":"Fix it","confidence_score":0.0042342115}]},{"text":"an, yeah, it's an issue because we also receive the same issue, like, customers wasn't able to access this specific website and their Netflix account. But they if they tried to use data, they were able to access. So let me See, just say I can't it's access really your I can't access website or YouTube off your network on my Using phone. our network.","start_word":1479,"end_word":1543,"intents":[{"intent":"Access website and youtube accounts","confidence_score":0.0014091048}]},{"text":"Look.","start_word":1640,"end_word":1640,"intents":[{"intent":"Express concern about scheduling","confidence_score":0.00003399429}]},{"text":"You can try, but I I would suggest to call back. You know, if if I don't pick up, to call me back.","start_word":1641,"end_word":1663,"intents":[{"intent":"Request call back","confidence_score":0.05104052}]},{"text":"We're doing our best to assist you. It just so happened this ongoing issue. But, yeah, I will advise Maureen. Okay? Actually, she's also monitoring your issue. But, yeah, that's what I can say. I will Yep. just advise her. Okay? Thank you.","start_word":2122,"end_word":2164,"intents":[{"intent":"Assist with issue","confidence_score":0.036870513}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.29225262999534607},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.540637731552124},{"text":"Hi, Melissa. It's Jenny Jenny Borg here. How are you doing? Hi.","start_word":15,"end_word":26,"sentiment":"neutral","sentiment_score":0.2064324915409088},{"text":"Nice to have you in the line, Jennifer. I'm good. Thank you for asking.","start_word":27,"end_word":40,"sentiment":"positive","sentiment_score":0.5847176313400269},{"text":"How about yourself? Yeah.","start_word":41,"end_word":44,"sentiment":"neutral","sentiment_score":0.13933387398719788},{"text":"I'm still frustrated, Melissa. Nothing has changed really in terms of my situation.","start_word":45,"end_word":57,"sentiment":"negative","sentiment_score":-0.4116622507572174},{"text":"I had Dom on the phone the other day who was, well, not Dom. Sorry. Dom, I think, on text on Saturday, who was looking at trying to resolve something but didn't resolve it.","start_word":58,"end_word":91,"sentiment":"neutral","sentiment_score":-0.2779182195663452},{"text":"And he then pretended to be me on my account with Netflix, and I was not very happy with that. No one should pretend to be me.","start_word":92,"end_word":118,"sentiment":"negative","sentiment_score":-0.52303147315979},{"text":"Do you know what I mean? Oh, I'm so sorry to hear about that. I just wanted to make sure that I'm hearing you right. You said Dom tried to assist you yesterday, and there is no Saturday. progress Yep. with the service issue. And you said he pretended to To be to made be with you Netflix. in your Netflix account Yep. in connecting to access it to resolve your GEO IP change, something like that. Yeah. I don't he said that I've gotta wait three to five days.","start_word":119,"end_word":208,"sentiment":"neutral","sentiment_score":-0.14929334819316864},{"text":"I I don't believe that that's a solution.","start_word":209,"end_word":216,"sentiment":"negative","sentiment_score":-0.40537557005882263},{"text":"Also, I still can't I can't access websites off my mobile or my work laptop. I still cannot use in a normal way. They've had to provide me with overseas access, and I am not an overseas Mm-mm. person, so that should not be happening.","start_word":217,"end_word":261,"sentiment":"neutral","sentiment_score":-0.2794751524925232},{"text":"And I'm just getting no resolution, and I'm just getting frustrated with Dom because he's a he's a bully in in the way he speaks sometimes, and I'm reacting badly towards him. And it's not fixing the issue.","start_word":262,"end_word":299,"sentiment":"negative","sentiment_score":-0.5944133400917053},{"text":"I'm so sorry to It's not fixing there is the issue.","start_word":300,"end_word":310,"sentiment":"neutral","sentiment_score":-0.28775423765182495},{"text":"no word there is no word to describe the experience or frustration that you're having right now.","start_word":311,"end_word":327,"sentiment":"negative","sentiment_score":-0.3619363605976105},{"text":"If I'm your situation, I will feel the same way. And if I may ask, did he ask for authorization to be you to No. access? He never Or did. He never did. And it wasn't until he sent me a screenshot of what he was trying to do that I saw Netflix saying hello, Jennifer, thinking.","start_word":328,"end_word":384,"sentiment":"neutral","sentiment_score":-0.1721931000550588},{"text":"And I'm like, hang on a minute. Why are you even trying that? And he's and I was out doing my my chores, and I had to rush back home because he made me rush back home to go and change my password because he said Netflix was waiting for me. And it was simply because he was pretending to be me. It's really uncouth and and not satisfactory. Do you know what I mean?","start_word":385,"end_word":459,"sentiment":"negative","sentiment_score":-0.5507832765579224},{"text":"Yeah. I understand, and I know what you mean.","start_word":460,"end_word":468,"sentiment":"neutral","sentiment_score":-0.17797714471817017},{"text":"Reason why I cannot find any words that will describe or deescalate what you are feeling right now.","start_word":469,"end_word":486,"sentiment":"negative","sentiment_score":-0.3809887766838074},{"text":"And, also, technically, your GOIP is still ongoing, and your it's showing overseas. Yeah.","start_word":487,"end_word":500,"sentiment":"neutral","sentiment_score":-0.17611253261566162},{"text":"He's just not helping at all. He's not helping at all. He he's causing more.","start_word":501,"end_word":515,"sentiment":"negative","sentiment_score":-0.6443629860877991},{"text":"You know what I mean? So I've asked Moraine to give me a call today, but I've I've not heard from her yet.","start_word":516,"end_word":538,"sentiment":"neutral","sentiment_score":-0.30048927664756775},{"text":"But I can't work with him. I cannot operate with him. He is disgusting. Also, he hits us up, you know, like, oh, next time I'm in Canberra, I'll come and have coffee. It's like, I want fucking coffee with you, mate, or a drink. Fuck off. I'm so I am not sorry your for friend.","start_word":539,"end_word":594,"sentiment":"negative","sentiment_score":-0.5461221933364868},{"text":"I'm so sorry. I'm so sorry. I don't know what to say. But, anyway, I just transferred a a call to Maureen, so maybe she's still speaking to the prior I haven't customer I haven't before yeah. you.","start_word":595,"end_word":632,"sentiment":"neutral","sentiment_score":-0.18926841020584104},{"text":"I haven't called her yet.","start_word":633,"end_word":637,"sentiment":"negative","sentiment_score":-0.3480566740036011},{"text":"So I'm at work.","start_word":638,"end_word":641,"sentiment":"neutral","sentiment_score":-0.2617187201976776},{"text":"I'm really busy today at work.","start_word":642,"end_word":647,"sentiment":"negative","sentiment_score":-0.36936894059181213},{"text":"But if Maureen Mhmm.","start_word":648,"end_word":651,"sentiment":"neutral","sentiment_score":-0.11079902946949004},{"text":"can, you know, like, contact me as soon as she can, I'm just I'm really disturbed now.","start_word":652,"end_word":668,"sentiment":"negative","sentiment_score":-0.3675778210163117},{"text":"You know? Mhmm. This Mhmm.","start_word":669,"end_word":673,"sentiment":"neutral","sentiment_score":-0.25361937284469604},{"text":"is I'm not so good.","start_word":674,"end_word":678,"sentiment":"negative","sentiment_score":-0.49428433179855347},{"text":"sorry.","start_word":679,"end_word":679,"sentiment":"neutral","sentiment_score":-0.3045479953289032},{"text":"I'm so sorry to hear Getting about me really this, upset.","start_word":680,"end_word":690,"sentiment":"negative","sentiment_score":-0.3414285182952881},{"text":"Jen. Yeah. I mean, as well, I wanna cry here. I wanna cry here because I felt what you are feeling right now, especially we're women. Women Yep.","start_word":691,"end_word":718,"sentiment":"neutral","sentiment_score":-0.2399059236049652},{"text":"should not be treated like this.","start_word":719,"end_word":724,"sentiment":"negative","sentiment_score":-0.5359300374984741},{"text":"And anyway, even even with the hardest of difficulties or any problem, I I we really Maureen and me, really appreciate your patience, cooperation, and understanding with the ongoing issue with your services because not all customer give cooperation on what we are trying to troubleshoot because they they will not able to fix the issue if they did not troubleshoot, and we will not be able to do the troubleshooting if the customer will not provide a a cooperation. Right? But you, you rushed to or went home last Friday just to receive our call before office hours, and that's really appreciated. Right? And then it's We really appreciate. No. He's Yeah.","start_word":725,"end_word":837,"sentiment":"neutral","sentiment_score":-0.03289776295423508},{"text":"And an even though absolute it's, pig. I can't stand him.","start_word":838,"end_word":848,"sentiment":"negative","sentiment_score":-0.5138197541236877},{"text":"mhmm, and and even though with the worst situation or any problem, it will cost us nothing to be kind. Right?","start_word":849,"end_word":869,"sentiment":"neutral","sentiment_score":-0.30458956956863403},{"text":"It will cost us nothing to I be kind. I can't I can't communicate with him. He makes me so angry that I start becoming rude on the text because I can't stand him.","start_word":870,"end_word":903,"sentiment":"negative","sentiment_score":-0.5144518613815308},{"text":"Mhmm.","start_word":904,"end_word":904,"sentiment":"neutral","sentiment_score":-0.14848698675632477},{"text":"He is awful.","start_word":905,"end_word":907,"sentiment":"negative","sentiment_score":-0.5296179056167603},{"text":"I don't know how you I will work with I will just advise Maureen that, actually, she is handling your account. It just so happened Dom tried to fix the He keeps issue on sticking his nose in, but he doesn't know what he's doing. because yeah. We are offline during Saturday and Sunday, but I will advise Maureen that she will be handling your services, no one else, or your issue.","start_word":908,"end_word":979,"sentiment":"neutral","sentiment_score":-0.20173704624176023},{"text":"I can't have him on no. I can't deal with him at all.","start_word":980,"end_word":992,"sentiment":"negative","sentiment_score":-0.6510618925094604},{"text":"Mhmm.","start_word":993,"end_word":993,"sentiment":"neutral","sentiment_score":-0.25510507822036743},{"text":"He's I'm he's a he's a bull I don't know how you work with it. I don't know how you do it. He's disgusting. sorry.","start_word":994,"end_word":1018,"sentiment":"negative","sentiment_score":-0.6659531593322754},{"text":"And you you've been with him for a a couple of hours last Yep.","start_word":1019,"end_word":1032,"sentiment":"neutral","sentiment_score":-0.22651587426662445},{"text":"Like, he's wasting my time left, right, and center, and he's not appreciating, you know, what I'm actually doing. Saturday? He's disgusting. I can't stand him.","start_word":1033,"end_word":1058,"sentiment":"negative","sentiment_score":-0.5815960764884949},{"text":"I'm so sorry, Jennifer, but we I really appreciate I'm I'm here I'm here to listen to your frustration. K? And I do appreciate Yes. your telling this to us. All I can say is I'm so sorry. Because at this moment, I wanna send you a hug. I I would like to hug you because I I feel what you are feeling right now with with the experience Yeah. you've It's you had.","start_word":1059,"end_word":1132,"sentiment":"neutral","sentiment_score":-0.03196600452065468},{"text":"terrible.","start_word":1133,"end_word":1133,"sentiment":"negative","sentiment_score":-0.3768610954284668},{"text":"I'm so sorry. Because you know what? I'm telling to Maureen, because isn't it if you remember, we had, like, a back and forth email in reference with your billing, something like that. And I'm telling to Maureen, oh, this, Jennifer is is really kind. She is really kind, I'm telling her. But It because I was shocked when we received your complaint. But it's your right. It's your right. it's my right. That's right. We Because mhmm. I'm not getting the service that Mhmm. I need, Mhmm. You know? I'm Yeah.","start_word":1134,"end_word":1225,"sentiment":"neutral","sentiment_score":-0.05858949199318886},{"text":"sorry to have done that, but he needs to be told.","start_word":1226,"end_word":1236,"sentiment":"negative","sentiment_score":-0.3408608138561249},{"text":"Mhmm. I understand. But on You our know? end, me and Maureen, doing our best to fix your issue. Not only your issue, but all the customers has an issue because most Yeah. of them Because Dom's making it out like everyone's been fixed but me, you know, and he's making it mhmm.","start_word":1237,"end_word":1289,"sentiment":"neutral","sentiment_score":-0.14487470756724197},{"text":"out like my issue, and it's not my issue.","start_word":1290,"end_word":1298,"sentiment":"negative","sentiment_score":-0.3703787922859192},{"text":"And I said to him with the Netflix thing, first of all, you've gone in and, you know, I said, you pretended to be me. That's a different that's a different thing altogether. But what he hasn't respected either is the fact that when I'm working sorry. When I'm running my network off my Telstra hotspot, everything worked fine beautifully. When I'm running it off your your network, Mm-mm.","start_word":1299,"end_word":1367,"sentiment":"neutral","sentiment_score":-0.17262567579746246},{"text":"it's not working It's not fine.","start_word":1368,"end_word":1373,"sentiment":"negative","sentiment_score":-0.3589944839477539},{"text":"working. Mm-mm. So Yeah. That you that's can't tell me our it's tech Netflix team said. issue. And then that's it.","start_word":1374,"end_word":1394,"sentiment":"neutral","sentiment_score":-0.19321651756763455},{"text":"And he keeps telling me it's a Netflix problem. It's not his problem. And it's like, no. This is your problem because you fucked it.","start_word":1395,"end_word":1419,"sentiment":"negative","sentiment_score":-0.5443696975708008},{"text":"Mhmm. Yeah. Because And we and do I understand showed him that screenshots as well. of of of what Netflix shows in the Mhmm. off off your network. You know, it shows US. Mhmm. And I showed the Telstra, you know, off my Telstra, and it shows Australia. So there's definitely an issue. The Yeah. two are It's different. an, yeah, it's an issue because we also receive the same issue, like, customers wasn't able to access this specific website and their Netflix account. But they if they tried to use data, they were able to access. So let me See, just say I can't it's access really your I can't access website or YouTube off your network on my Using phone. our network. Yeah. As soon as I put it on the Telstra network, I'm able to access it. Mm-mm. It's But when working I'm on fine.","start_word":1420,"end_word":1567,"sentiment":"neutral","sentiment_score":-0.06570399552583694},{"text":"yours, it's it's like I'm I'm a bot or something or, you know, like, it's not nothing's working.","start_word":1568,"end_word":1585,"sentiment":"negative","sentiment_score":-0.5724108219146729},{"text":"Mhmm. Got it. So what I'm going to do, Jennifer, after we talk, I will tell Moraine to give you an update if there's already an update because she's just on a call right now. And is it okay to call you anytime, or do you have any specific time to get a call? Look. You can try, but I I would suggest to call back. You know, if if I don't pick up, to call me back. Mm-mm. I'm just really Mm-mm. busy today. I've got a 150 bills that I have to get to clients. And as you Mm-mm. can appreciate Uh-oh. being in accounts, that's a lot of Yeah. We are on the same page. I also had, like, 70 invoices to work on. Oh, you're you're in an account department as well? I I work in all aspects of legal. So, Oh, okay.","start_word":1586,"end_word":1732,"sentiment":"neutral","sentiment_score":-0.05976913496851921},{"text":"That's great to hear.","start_word":1733,"end_word":1736,"sentiment":"positive","sentiment_score":0.6790640950202942},{"text":"you know yeah. Yeah. But So I will let her to call you back. If you did not answer, she will try to call you around 05:30PM. Or are you still at work during that time? no. She can call me before before then Before. because 05:30 is yeah. In case you need to do something or you know what I mean? Like, at Oh, the yeah.","start_word":1737,"end_word":1803,"sentiment":"neutral","sentiment_score":-0.081336610019207},{"text":"end of the day, it's no good because it leaves no time to do anything.","start_word":1804,"end_word":1818,"sentiment":"negative","sentiment_score":-0.5313206315040588},{"text":"Mhmm. So just when she's able to, she's gonna give me a call. Okay. Sure. Sure, Ishani. I'll go ahead and tell her. And the reason why I'm calling you is because I don't wanna She call that line in case Dawn picks up. mhmm. I understand. And, also, I can anyway, you have an option to be connected on my line, right, when you dial our number? Like, press 1 or 2 or no? Yeah. I think I think so. But I've just got your direct Yeah. line, I think. Yeah.","start_word":1819,"end_word":1910,"sentiment":"neutral","sentiment_score":-0.050940005999544395},{"text":"That's that's great.","start_word":1911,"end_word":1913,"sentiment":"positive","sentiment_score":0.565436840057373},{"text":"Yeah. Yeah. So that's the help that I can tell you, Jen. I will inform Maureen about this. And, again, I truly sorry about what you felt and you are feeling right now, and that's valid. And I appreciate you sharing this to me. Yep. Mhmm.","start_word":1914,"end_word":1959,"sentiment":"neutral","sentiment_score":0.05522877350449562},{"text":"It it's it's not good.","start_word":1960,"end_word":1964,"sentiment":"negative","sentiment_score":-0.5527810454368591},{"text":"And You I know, under other people That have that's left correct. your I company agree.","start_word":1965,"end_word":1980,"sentiment":"neutral","sentiment_score":-0.2100144773721695},{"text":"because of him, and it's not it's not healthy.","start_word":1981,"end_word":1989,"sentiment":"negative","sentiment_score":-0.45588064193725586},{"text":"Mhmm. It's That's not healthy. correct. And I don't know Yes. whether you've got I think he's one of the directors, so I know that you're in a spot. But Mhmm.","start_word":1990,"end_word":2020,"sentiment":"neutral","sentiment_score":-0.1931941956281662},{"text":"it's not it's it's uncool. The way he shouldn't be on that desk. He should not be on that desk. He doesn't know what he's doing.","start_word":2021,"end_word":2046,"sentiment":"negative","sentiment_score":-0.45349833369255066},{"text":"I understand. If you're saying this, I I do understand that, Jenny. Yeah. Mhmm. But I do appreciate you as you are. Even though I'm not seeing you, I'm just talking to you over the phone, Please be reminded. I do appreciate you as you are. I can feel it. Yeah. Well, what you say is what you get with me. So, you know That's correct. I can feel it. But we are here. Mhmm. We're doing our best to assist you. It just so happened this ongoing issue. But, yeah, I will advise Maureen. Okay? Actually, she's also monitoring your issue. But, yeah, that's what I can say. I will Yep. just advise her. Okay? Thank you. Alright. Thank you, Jen.","start_word":2047,"end_word":2168,"sentiment":"neutral","sentiment_score":0.06102145463228226},{"text":"Please do have a great day, and please be safe always. Talk to you soon.","start_word":2169,"end_word":2183,"sentiment":"positive","sentiment_score":0.687608540058136},{"text":"Yep.","start_word":2184,"end_word":2184,"sentiment":"neutral","sentiment_score":0.26484304666519165},{"text":"You too. See Thank you. you.","start_word":2185,"end_word":2190,"sentiment":"positive","sentiment_score":0.46282047033309937},{"text":"Bye bye. Bye.","start_word":2191,"end_word":2193,"sentiment":"neutral","sentiment_score":0.17250466346740723}],"average":{"sentiment":"neutral","sentiment_score":-0.19211332455323013}}}}