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Good morning. Myself is Mahesh, and I have an Indian SIM, Airtel. So what happened is, like, my Indian SIM is not working at the moment. Like, my phone is not detecting the SIM.\n\nI tried the SIM in different phones as well, but I think there's some problem in that SIM card. So will I be able to get a new SIM card on that same Indian number from here in Australia? Yeah. Okay. So, like, for my Indian number, I have to contact in India only.\n\nCorrect. It won't be it's all over here in the Australia. Mhmm. Oh, okay. Okay.\n\nOkay. Thank you so much for the information. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.08985835313796997},{"text":"Good morning.","start":6.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.1477496325969696},{"text":"Myself is Mahesh, and I have an Indian SIM, Airtel.","start":7.7599998,"end":12.34,"sentiment":"neutral","sentiment_score":0.02678511766716838},{"text":"So what happened is, like, my Indian SIM is not working at the moment.","start":12.96,"end":17.985,"sentiment":"neutral","sentiment_score":-0.19154139874236925},{"text":"Like, my phone is not detecting the SIM.","start":17.985,"end":20.245,"sentiment":"neutral","sentiment_score":-0.23835779167711735}],"sentiment":"neutral","sentiment_score":-0.11243523202304329,"num_words":35,"start":6.16,"end":20.245},{"sentences":[{"text":"I tried the SIM in different phones as well, but I think there's some problem in that SIM card.","start":20.625,"end":26.805,"sentiment":"neutral","sentiment_score":-0.21142521382946716},{"text":"So will I be able to get a new SIM card on that same Indian number from here in Australia?","start":27.185001,"end":34.46,"sentiment":"neutral","sentiment_score":-0.025540868751704693},{"text":"Yeah.","start":41.16,"end":41.66,"sentiment":"neutral","sentiment_score":-0.0661592185497284},{"text":"Okay.","start":58.37,"end":58.87,"sentiment":"neutral","sentiment_score":-0.05546170845627785},{"text":"So, like, for my Indian number, I have to contact in India only.","start":59.01,"end":64.31,"sentiment":"neutral","sentiment_score":-0.059753978481659524}],"sentiment":"neutral","sentiment_score":-0.10048739046410278,"num_words":54,"start":20.625,"end":64.31},{"sentences":[{"text":"Correct.","start":65.25,"end":65.75,"sentiment":"neutral","sentiment_score":0.04568242281675339},{"text":"It won't be it's all over here in the Australia.","start":66.21,"end":68.869995,"sentiment":"neutral","sentiment_score":-0.04953823462128639},{"text":"Mhmm.","start":78.575,"end":79.05499,"sentiment":"neutral","sentiment_score":-0.008986118249595165},{"text":"Oh, okay.","start":79.05499,"end":79.74894,"sentiment":"neutral","sentiment_score":0.02408158965408802},{"text":"Okay.","start":80.22894,"end":80.38894,"sentiment":"neutral","sentiment_score":0.04339754581451416}],"sentiment":"neutral","sentiment_score":-0.024475021101534367,"num_words":15,"start":65.25,"end":80.38894},{"sentences":[{"text":"Okay.","start":80.38894,"end":80.70894,"sentiment":"neutral","sentiment_score":0.15990696847438812},{"text":"Thank you so much for the information.","start":80.70894,"end":82.56894,"sentiment":"positive","sentiment_score":0.5010792740753719},{"text":"You too.","start":85.34894,"end":85.908936,"sentiment":"neutral","sentiment_score":0.18733132630586624},{"text":"Bye bye.","start":85.908936,"end":86.56894,"sentiment":"neutral","sentiment_score":0.10962660610675812}],"sentiment":"positive","sentiment_score":0.35511481265227,"num_words":12,"start":80.38894,"end":86.56894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello. Good morning. Myself is Mahesh, and I have an Indian SIM, Airtel. So what happened is, like, my Indian SIM is not working at the moment. Like, my phone is not detecting the SIM.\n\nI tried the SIM in different phones as well, but I think there's some problem in that SIM card. So will I be able to get a new SIM card on that same Indian number from here in Australia?\n\nChannel 0: I'm sorry, but you have reached a wrong number. This is Airtel AU, an\n\nChannel 1: Yeah.\n\nChannel 0: Internet service provider in Australia and a mobile plan services. In reference to your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India, and we are a separate company.\n\nChannel 1: Okay. So, like, for my Indian number, I have to contact in India only.\n\nChannel 0: Yes.\n\nChannel 1: Correct.\n\nChannel 0: That's correct.\n\nChannel 1: It won't be it's all over here in the Australia.\n\nChannel 0: Yes. That's right. We don't have any access or we don't cater any other phone number asides with Australian phone number.\n\nChannel 1: Mhmm. Oh, okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Thank you so much for the information.\n\nChannel 0: You you're welcome. Have a good one. Bye bye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.2342199981212616},{"text":"Good morning.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.429245263338089},{"text":"Thank you so much for calling your account.","start":1.92,"end":3.86,"sentiment":"positive","sentiment_score":0.6694252640008926},{"text":"How may I help you today?","start":3.9199998,"end":5.22,"sentiment":"positive","sentiment_score":0.5380653738975525}],"sentiment":"positive","sentiment_score":0.569206169422935,"channel":0,"num_words":17,"start":0.96,"end":5.22},{"sentences":[{"text":"Hello.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.08985835313796997},{"text":"Good morning.","start":6.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.1477496325969696},{"text":"Myself is Mahesh, and I have an Indian SIM, Airtel.","start":7.7599998,"end":12.34,"sentiment":"neutral","sentiment_score":0.02678511766716838},{"text":"So what happened is, like, my Indian SIM is not working at the moment.","start":12.96,"end":17.985,"sentiment":"neutral","sentiment_score":-0.19154139874236925},{"text":"Like, my phone is not detecting the SIM.","start":17.985,"end":20.245,"sentiment":"neutral","sentiment_score":-0.23835779167711735}],"sentiment":"neutral","sentiment_score":-0.11243523202304329,"channel":1,"num_words":35,"start":6.16,"end":20.245},{"sentences":[{"text":"I tried the SIM in different phones as well, but I think there's some problem in that SIM card.","start":20.625,"end":26.805,"sentiment":"neutral","sentiment_score":-0.21142521382946716},{"text":"So will I be able to get a new SIM card on that same Indian number from here in Australia?","start":27.185001,"end":34.46,"sentiment":"neutral","sentiment_score":-0.025540868751704693}],"sentiment":"neutral","sentiment_score":-0.11609990866138385,"channel":1,"num_words":39,"start":20.625,"end":34.46},{"sentences":[{"text":"I'm sorry, but you have reached a wrong number.","start":35.41,"end":38.47,"sentiment":"neutral","sentiment_score":-0.18846748934851754},{"text":"This is Airtel AU, an","start":38.769997,"end":41.415,"sentiment":"neutral","sentiment_score":-0.060937248170375824}],"sentiment":"neutral","sentiment_score":-0.14292097464203835,"channel":0,"num_words":14,"start":35.41,"end":41.415},{"sentences":[{"text":"Yeah.","start":41.16,"end":41.66,"sentiment":"neutral","sentiment_score":-0.0661592185497284}],"sentiment":"neutral","sentiment_score":-0.0661592185497284,"channel":1,"num_words":1,"start":41.16,"end":41.66},{"sentences":[{"text":"Internet service provider in Australia and a mobile plan services.","start":41.415,"end":45.355,"sentiment":"neutral","sentiment_score":-0.09327083677053452},{"text":"In reference to your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India, and we are a separate company.","start":45.895,"end":57.44,"sentiment":"neutral","sentiment_score":-0.1052896145618323}],"sentiment":"neutral","sentiment_score":-0.10249454995920491,"channel":0,"num_words":43,"start":41.415,"end":57.44},{"sentences":[{"text":"Okay.","start":58.37,"end":58.87,"sentiment":"neutral","sentiment_score":-0.05546170845627785},{"text":"So, like, for my Indian number, I have to contact in India only.","start":59.01,"end":64.31,"sentiment":"neutral","sentiment_score":-0.059753978481659524}],"sentiment":"neutral","sentiment_score":-0.059447387765560834,"channel":1,"num_words":14,"start":58.37,"end":64.31},{"sentences":[{"text":"Yes.","start":65.02,"end":65.34,"sentiment":"neutral","sentiment_score":0.020541515201330185}],"sentiment":"neutral","sentiment_score":0.020541515201330185,"channel":0,"num_words":1,"start":65.02,"end":65.34},{"sentences":[{"text":"Correct.","start":65.25,"end":65.75,"sentiment":"neutral","sentiment_score":0.04568242281675339}],"sentiment":"neutral","sentiment_score":0.04568242281675339,"channel":1,"num_words":1,"start":65.25,"end":65.75},{"sentences":[{"text":"That's correct.","start":65.34,"end":66.16,"sentiment":"neutral","sentiment_score":0.060977090150117874}],"sentiment":"neutral","sentiment_score":0.060977090150117874,"channel":0,"num_words":2,"start":65.34,"end":66.16},{"sentences":[{"text":"It won't be it's all over here in the Australia.","start":66.21,"end":68.869995,"sentiment":"neutral","sentiment_score":-0.04953823462128639}],"sentiment":"neutral","sentiment_score":-0.04953823462128639,"channel":1,"num_words":10,"start":66.21,"end":68.869995},{"sentences":[{"text":"Yes.","start":69.655,"end":70.055,"sentiment":"neutral","sentiment_score":0.0034156814217567444},{"text":"That's right.","start":70.055,"end":70.775,"sentiment":"neutral","sentiment_score":-0.011741379974409938},{"text":"We don't have any access or we don't cater any other phone number asides with Australian phone number.","start":70.775,"end":78.235,"sentiment":"neutral","sentiment_score":-0.1633448666996426}],"sentiment":"neutral","sentiment_score":-0.14096546091050619,"channel":0,"num_words":21,"start":69.655,"end":78.235},{"sentences":[{"text":"Mhmm.","start":78.575,"end":79.05499,"sentiment":"neutral","sentiment_score":-0.008986118249595165},{"text":"Oh, okay.","start":79.05499,"end":79.74894,"sentiment":"neutral","sentiment_score":0.02408158965408802},{"text":"Okay.","start":80.22894,"end":80.38894,"sentiment":"neutral","sentiment_score":0.04339754581451416}],"sentiment":"neutral","sentiment_score":0.02064365171827376,"channel":1,"num_words":4,"start":78.575,"end":80.38894},{"sentences":[{"text":"Yeah.","start":80.375,"end":80.875,"sentiment":"neutral","sentiment_score":0.07412633299827576}],"sentiment":"neutral","sentiment_score":0.07412633299827576,"channel":0,"num_words":1,"start":80.375,"end":80.875},{"sentences":[{"text":"Okay.","start":80.38894,"end":80.70894,"sentiment":"neutral","sentiment_score":0.15990696847438812},{"text":"Thank you so much for the information.","start":80.70894,"end":82.56894,"sentiment":"positive","sentiment_score":0.5010792740753719}],"sentiment":"positive","sentiment_score":0.4584327358752489,"channel":1,"num_words":8,"start":80.38894,"end":82.56894},{"sentences":[{"text":"You you're welcome.","start":82.20893,"end":84.048935,"sentiment":"positive","sentiment_score":0.5026012261708578},{"text":"Have a good one.","start":84.048935,"end":85.008934,"sentiment":"positive","sentiment_score":0.5303211212158203},{"text":"Bye bye.","start":85.008934,"end":85.66893,"sentiment":"neutral","sentiment_score":0.21756605803966522}],"sentiment":"positive","sentiment_score":0.4515800310505761,"channel":0,"num_words":9,"start":82.20893,"end":85.66893},{"sentences":[{"text":"You too.","start":85.34894,"end":85.908936,"sentiment":"neutral","sentiment_score":0.18733132630586624},{"text":"Bye bye.","start":85.908936,"end":86.56894,"sentiment":"neutral","sentiment_score":0.10962660610675812}],"sentiment":"neutral","sentiment_score":0.14847896620631218,"channel":1,"num_words":4,"start":85.34894,"end":86.56894}]},"summary":{"result":"success","short":"The customer is calling about their Indian SIM card not working and asks if they can get a new one. The agent explains that they need to contact Airtel India in Australia and provides the customer with the necessary information. The agent also informs the customer that they do not have access to other Australian phone numbers and the call ends with pleasantries."},"intents":{"segments":[{"text":"So will I be able to get a new SIM card on that same Indian number from here in Australia?","start_word":71,"end_word":90,"intents":[{"intent":"Request new sim card","confidence_score":0.20436087}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2342199981212616},{"text":"Good morning. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.58011794090271},{"text":"Hello. Good morning. Myself is Mahesh, and I have an Indian SIM, Airtel. So what happened is, like, my Indian SIM is not working at the moment. Like, my phone is not detecting the SIM. I tried the SIM in different phones as well, but I think there's some problem in that SIM card. So will I be able to get a new SIM card on that same Indian number from here in Australia? I'm sorry, but you have reached a wrong number. This is Airtel AU, an Yeah. Internet service provider in Australia and a mobile plan services. In reference to your Indian phone number that you would like to use in Australia, you still need to contact your local network, which is Airtel India, and we are a separate company. Okay. So, like, for my Indian number, I have to contact in India only. Yes. Correct. That's correct. It won't be it's all over here in the Australia. Yes. That's right. We don't have any access or we don't cater any other phone number asides with Australian phone number. Mhmm. Oh, okay. Okay. Yeah. Okay.","start_word":17,"end_word":203,"sentiment":"neutral","sentiment_score":-0.08863106369972229},{"text":"Thank you so much for the information. You you're welcome. Have a good one.","start_word":204,"end_word":217,"sentiment":"positive","sentiment_score":0.5117685198783875},{"text":"Bye bye. You too. Bye bye.","start_word":218,"end_word":223,"sentiment":"neutral","sentiment_score":0.17360170185565948}],"average":{"sentiment":"neutral","sentiment_score":0.0029897993537271097}}}}