{"metadata":{"transaction_key":"deprecated","request_id":"01a08e44-5528-7f72-ac99-00bd388f80b6","sha256":"47abfca61dc5b7ed6f2d914d5ba29b85f4c47cc982bbf355fdd291c7bcb9ddeb","created":"2026-09-11T02:20:39.354Z","duration":21.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can.","confidence":0.9995117,"words":[{"word":"thank","start":0.88,"end":1.12,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7333095669746399},{"word":"you","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.74112868309021},{"word":"for","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7541475296020508},{"word":"your","start":1.52,"end":1.68,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7024824023246765},{"word":"call","start":1.68,"end":2.08,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.66999751329422},{"word":"you","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.28835034370422363},{"word":"have","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.3204774856567383},{"word":"reached","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.2992606461048126},{"word":"alex","start":2.8799999,"end":3.3799999,"confidence":0.5732422,"punctuated_word":"Alex.","sentiment":"neutral","sentiment_score":0.19992896914482117},{"word":"please","start":4.0,"end":4.3199997,"confidence":0.99609375,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.06156450510025024},{"word":"leave","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.05631491541862488},{"word":"a","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.055251702666282654},{"word":"message","start":4.64,"end":4.96,"confidence":0.9399414,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.0032024160027503967},{"word":"and","start":4.96,"end":5.2,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01981115341186523},{"word":"i","start":5.2,"end":5.2799997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03268513083457947},{"word":"will","start":5.2799997,"end":5.52,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02608509361743927},{"word":"return","start":5.52,"end":6.0,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.008668601512908936},{"word":"your","start":6.0,"end":6.08,"confidence":0.9892578,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.049059271812438965},{"word":"call","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.007499009370803833},{"word":"as","start":6.3199997,"end":6.48,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10884609818458556},{"word":"soon","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.05739203095436096},{"word":"as","start":6.72,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13622137904167175},{"word":"i","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18489940464496613},{"word":"can","start":7.04,"end":7.54,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.06826721131801605}],"paragraphs":{"transcript":"\nThank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Thank you for your call.","start":0.88,"end":2.08,"sentiment":"positive","sentiment_score":0.7202131390571594},{"text":"You have reached Alex.","start":2.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2770043611526489},{"text":"Please leave a message, and I will return your call as soon as I can.","start":4.0,"end":7.54,"sentiment":"neutral","sentiment_score":0.041926176846027376}],"sentiment":"neutral","sentiment_score":0.22241565802445015,"num_words":24,"start":0.88,"end":7.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Thank you for your call.","start":0.88,"end":2.08,"sentiment":"positive","sentiment_score":0.7202131390571594},{"text":"You have reached Alex.","start":2.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2770043611526489},{"text":"Please leave a message, and I will return your call as soon as I can.","start":4.0,"end":7.54,"sentiment":"neutral","sentiment_score":0.041926176846027376}],"sentiment":"neutral","sentiment_score":0.22241565802445015,"channel":1,"num_words":24,"start":0.88,"end":7.54}]},"summary":{"result":"success","short":"Thank you for your call. You have reached Alex. Please leave a message, and I will return your call as soon as I can."},"intents":{"segments":[{"text":"Please leave a message, and I will return your call as soon as I can.","start_word":9,"end_word":23,"intents":[{"intent":"Return call","confidence_score":0.64773095}]}]},"sentiments":{"segments":[{"text":"Thank you for your call.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.7118439078330994},{"text":"You have reached Alex. Please leave a message, and I will return your call as soon as I can.","start_word":5,"end_word":23,"sentiment":"neutral","sentiment_score":0.08779945969581604}],"average":{"sentiment":"neutral","sentiment_score":0.21691208872301823}}}}