{"metadata":{"transaction_key":"deprecated","request_id":"019f1726-a86c-7bb0-9511-547d567d31a8","sha256":"ad57db98b9167e6fefde5bb22bd0623ee96dada9133617a27290979b521d7bb1","created":"2026-06-30T06:10:38.967Z","duration":44.20794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. Sorry I can't take your call right now. Please leave a message. I'll get back to you as soon as possible.","confidence":0.9995117,"words":[{"word":"hi","start":1.1999999,"end":1.5999999,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.19191913306713104},{"word":"sorry","start":1.5999999,"end":1.92,"confidence":0.99902344,"punctuated_word":"Sorry","sentiment":"negative","sentiment_score":-0.4810683429241181},{"word":"i","start":1.92,"end":2.0,"confidence":0.4555664,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6305544972419739},{"word":"can't","start":2.0,"end":2.24,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7069644331932068},{"word":"take","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.791417121887207},{"word":"your","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7749344706535339},{"word":"call","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7540485858917236},{"word":"right","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6300410032272339},{"word":"now","start":3.12,"end":3.62,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5968052744865417},{"word":"please","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4366663098335266},{"word":"leave","start":4.0,"end":4.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.30823567509651184},{"word":"a","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3089444935321808},{"word":"message","start":4.24,"end":4.56,"confidence":0.9785156,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.21800027787685392},{"word":"i'll","start":4.56,"end":4.7999997,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04529184103012085},{"word":"get","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.004637196660041809},{"word":"back","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.03185465931892395},{"word":"to","start":5.12,"end":5.2799997,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0572182834148407},{"word":"you","start":5.2799997,"end":5.3599997,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08306798338890076},{"word":"as","start":5.3599997,"end":5.52,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08909584581851959},{"word":"soon","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.06168104708194733},{"word":"as","start":5.7599998,"end":5.92,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.007151931524276733},{"word":"possible","start":5.92,"end":6.42,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.014463372528553007}],"paragraphs":{"transcript":"\nHi. Sorry I can't take your call right now. Please leave a message. I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":-0.19191913306713104},{"text":"Sorry I can't take your call right now.","start":1.5999999,"end":3.62,"sentiment":"negative","sentiment_score":-0.6707292161881924},{"text":"Please leave a message.","start":3.6799998,"end":4.56,"sentiment":"neutral","sentiment_score":-0.3179616890847683},{"text":"I'll get back to you as soon as possible.","start":4.56,"end":6.42,"sentiment":"neutral","sentiment_score":0.03091642674472597}],"sentiment":"neutral","sentiment_score":-0.2977887171913277,"num_words":22,"start":1.1999999,"end":6.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Sorry I can't take your call right now. Please leave a message. I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":-0.19191913306713104},{"text":"Sorry I can't take your call right now.","start":1.5999999,"end":3.62,"sentiment":"negative","sentiment_score":-0.6707292161881924},{"text":"Please leave a message.","start":3.6799998,"end":4.56,"sentiment":"neutral","sentiment_score":-0.3179616890847683},{"text":"I'll get back to you as soon as possible.","start":4.56,"end":6.42,"sentiment":"neutral","sentiment_score":0.03091642674472597}],"sentiment":"neutral","sentiment_score":-0.2977887171913277,"channel":1,"num_words":22,"start":1.1999999,"end":6.42}]},"summary":{"result":"success","short":"Hi. Sorry I can't take your call right now. Please leave a message. I'll get back to you as soon as possible."},"intents":{"segments":[{"text":"I'll get back to you as soon as possible.","start_word":13,"end_word":21,"intents":[{"intent":"Request message","confidence_score":0.07378673}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.19191913306713104},{"text":"Sorry I can't take your call right now.","start_word":1,"end_word":8,"sentiment":"negative","sentiment_score":-0.6705970764160156},{"text":"Please leave a message. I'll get back to you as soon as possible.","start_word":9,"end_word":21,"sentiment":"neutral","sentiment_score":-0.08069140464067459}],"average":{"sentiment":"neutral","sentiment_score":-0.29718875885009766}}}}