{"metadata":{"transaction_key":"deprecated","request_id":"019ff867-b407-70d1-895e-46fc37bd3bc2","sha256":"51e1fc7d6f82ff4aea7c4163cc95905535f8d44a5e7ed0604e991b90a7f87ccb","created":"2026-08-12T23:56:15.522Z","duration":198.64793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":747,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":894,"output_tokens":896},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":894,"output_tokens":63}},"results":{"channels":[{"alternatives":[{"transcript":"Brother, I'll fucking get it done, baby. Goddamn. You want the triple one? It's not far. You got 111 as your as your dial contact? Goddamn. Oh. Oh, I love the symmetry. Oh. Yes. Okay. Emma Brown sent you an email. All knows for transfer terms, and she has submitted a choice Super Choice contribution form with her employer. Her payslip shows that she is getting paid up to 24. We just need to confirm that's actually received. But, yeah, you can do you can submit the transfer terms, please. No. I just asked the questions. Yeah. Just give her a call, bro. She's she's she's chill. Like, give her a call. Maybe just give her a call and send the audio and while you're on the phone, let's just say, look, I've just sent you out the audio sign. I've just updated the application for your transfer terms as you just as I said. And now you're yeah. You're you know, you just needed to get back up on. Correct. Correct. Yeah. Yep. Fuck. She's probably gonna have to be in this way, isn't she? Motherfucker. You know what? I so back in the day, I don't know about new processes. Back in the day, the file note was adequate for to for a change in insurance recommendation because the recommendation was adjusted based on the client's non disclosure during the time of the device. So if you just discuss the you know, you're I'm about to submit the file note for it. That's what I would be inclined to do, but, you know, it's fucking as fun. And even though it's on my it's my decision. I still need to fix both of this. Right? So let me call let me call Connor, and I'll get back in touch. Okay. For her file notes, do I put it in the task of new retail cover? Or yeah. Alright. Perfect. Insurance. I'm just putting in the note now. Yeah. Cool. Done. I'll leave a note. I'll leave a note, and then I will call Connor. I'll call you back. Thanks, man. Bye.","confidence":0.9560547,"words":[{"word":"brother","start":4.0,"end":4.5,"confidence":0.9038086,"punctuated_word":"Brother,","sentiment":"negative","sentiment_score":-0.519239068031311},{"word":"i'll","start":4.72,"end":4.88,"confidence":0.76953125,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.655248761177063},{"word":"fucking","start":4.88,"end":5.2799997,"confidence":0.9951172,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.7898765802383423},{"word":"get","start":5.2799997,"end":5.52,"confidence":0.99902344,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.8610173463821411},{"word":"it","start":5.52,"end":5.68,"confidence":0.99316406,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.751391589641571},{"word":"done","start":5.68,"end":6.0,"confidence":0.9885254,"punctuated_word":"done,","sentiment":"negative","sentiment_score":-0.7227884531021118},{"word":"baby","start":6.0,"end":6.5,"confidence":0.9975586,"punctuated_word":"baby.","sentiment":"negative","sentiment_score":-0.7187998294830322},{"word":"goddamn","start":6.64,"end":7.14,"confidence":0.9280599,"punctuated_word":"Goddamn.","sentiment":"negative","sentiment_score":-0.3722253441810608},{"word":"you","start":7.2799997,"end":7.44,"confidence":0.99121094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.16178567707538605},{"word":"want","start":7.44,"end":7.68,"confidence":0.6699219,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.13176776468753815},{"word":"the","start":7.68,"end":7.8399997,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16025963425636292},{"word":"triple","start":7.8399997,"end":8.32,"confidence":0.9819336,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":-0.13596798479557037},{"word":"one","start":8.32,"end":8.639999,"confidence":0.61572266,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.13666000962257385},{"word":"it's","start":8.639999,"end":8.8,"confidence":0.6677246,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.104630708694458},{"word":"not","start":8.8,"end":9.04,"confidence":0.11810303,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0811791718006134},{"word":"far","start":9.04,"end":9.54,"confidence":0.51452637,"punctuated_word":"far.","sentiment":"neutral","sentiment_score":-0.11914268881082536},{"word":"you","start":9.599999,"end":9.84,"confidence":0.9873047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03784206882119179},{"word":"got","start":9.84,"end":10.0,"confidence":0.9741211,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.03641831874847412},{"word":"111","start":10.0,"end":10.719999,"confidence":0.9970703,"punctuated_word":"111","sentiment":"neutral","sentiment_score":-0.03403998166322708},{"word":"as","start":10.719999,"end":10.88,"confidence":0.94189453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.033243268728256226},{"word":"your","start":10.88,"end":11.2,"confidence":0.8935547,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.028696000576019287},{"word":"as","start":11.2,"end":11.44,"confidence":0.96777344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03242483735084534},{"word":"your","start":11.44,"end":11.679999,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04751050099730491},{"word":"dial","start":11.679999,"end":12.0,"confidence":0.9863281,"punctuated_word":"dial","sentiment":"neutral","sentiment_score":-0.08017491549253464},{"word":"contact","start":12.0,"end":12.5,"confidence":0.8544922,"punctuated_word":"contact?","sentiment":"neutral","sentiment_score":-0.08867652714252472},{"word":"goddamn","start":12.559999,"end":13.059999,"confidence":0.9503581,"punctuated_word":"Goddamn.","sentiment":"neutral","sentiment_score":-0.06620824337005615},{"word":"oh","start":14.355,"end":14.855,"confidence":0.65722656,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.10717856884002686},{"word":"oh","start":16.195,"end":16.515,"confidence":0.7421875,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.478329062461853},{"word":"i","start":16.515,"end":16.675,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6394556164741516},{"word":"love","start":16.675,"end":16.835,"confidence":0.9980469,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.6486032605171204},{"word":"the","start":16.835,"end":16.994999,"confidence":0.6323242,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6149167418479919},{"word":"symmetry","start":16.994999,"end":17.494999,"confidence":0.9914551,"punctuated_word":"symmetry.","sentiment":"positive","sentiment_score":0.49234387278556824},{"word":"oh","start":17.795,"end":18.295,"confidence":0.75878906,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.20679867267608645},{"word":"yes","start":20.115,"end":20.595,"confidence":0.8757324,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1354462206363678},{"word":"okay","start":20.595,"end":20.914999,"confidence":0.8852539,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12837159633636477},{"word":"emma","start":20.914999,"end":21.234999,"confidence":0.95166016,"punctuated_word":"Emma","sentiment":"neutral","sentiment_score":0.10030117630958556},{"word":"brown","start":21.234999,"end":21.474998,"confidence":0.9116211,"punctuated_word":"Brown","sentiment":"neutral","sentiment_score":0.10607969760894775},{"word":"sent","start":21.474998,"end":21.715,"confidence":0.90527344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.1111961230635643},{"word":"you","start":21.715,"end":21.795,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12935438752174375},{"word":"an","start":21.795,"end":22.035,"confidence":0.98828125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1121981516480446},{"word":"email","start":22.035,"end":22.515,"confidence":0.6251221,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.11368384957313538},{"word":"all","start":22.515,"end":22.755,"confidence":0.9667969,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.0977962538599968},{"word":"knows","start":22.755,"end":23.154999,"confidence":0.4736328,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":0.07824084162712097},{"word":"for","start":23.154999,"end":23.395,"confidence":0.9472656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10075169056653976},{"word":"transfer","start":23.395,"end":23.895,"confidence":0.7446289,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.12115070223808289},{"word":"terms","start":24.035,"end":24.435,"confidence":0.74780273,"punctuated_word":"terms,","sentiment":"neutral","sentiment_score":0.10542716085910796},{"word":"and","start":24.435,"end":24.935,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10266904532909392},{"word":"she","start":24.994999,"end":25.314999,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.11784559488296507},{"word":"has","start":25.314999,"end":25.814999,"confidence":0.9970703,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.10309794545173644},{"word":"submitted","start":26.195,"end":26.695,"confidence":1.0,"punctuated_word":"submitted","sentiment":"neutral","sentiment_score":0.1292293220758438},{"word":"a","start":26.755,"end":26.994999,"confidence":0.74853516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12357881665229796},{"word":"choice","start":26.994999,"end":27.314999,"confidence":0.77978516,"punctuated_word":"choice","sentiment":"neutral","sentiment_score":0.18182893097400665},{"word":"super","start":27.395,"end":27.634998,"confidence":0.45458984,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.17039167881011963},{"word":"choice","start":27.634998,"end":27.954998,"confidence":0.56396484,"punctuated_word":"Choice","sentiment":"neutral","sentiment_score":0.20503199100494385},{"word":"contribution","start":27.954998,"end":28.454998,"confidence":0.89746094,"punctuated_word":"contribution","sentiment":"neutral","sentiment_score":0.12674885988235474},{"word":"form","start":28.595,"end":28.835,"confidence":0.9902344,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.13157249987125397},{"word":"with","start":28.835,"end":28.994999,"confidence":0.96972656,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1344115138053894},{"word":"her","start":28.994999,"end":29.235,"confidence":0.39941406,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.11162935197353364},{"word":"employer","start":29.235,"end":29.715,"confidence":0.99560547,"punctuated_word":"employer.","sentiment":"neutral","sentiment_score":0.12286220490932465},{"word":"her","start":29.715,"end":29.94,"confidence":0.99902344,"punctuated_word":"Her","sentiment":"neutral","sentiment_score":0.11720041930675508},{"word":"payslip","start":30.02,"end":30.42,"confidence":0.7680664,"punctuated_word":"payslip","sentiment":"neutral","sentiment_score":0.11406338214874268},{"word":"shows","start":30.42,"end":30.9,"confidence":0.99316406,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":0.07657486200332642},{"word":"that","start":30.9,"end":31.140001,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10819411277770996},{"word":"she","start":31.140001,"end":31.640001,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.0934491828083992},{"word":"is","start":31.86,"end":32.02,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1076044663786888},{"word":"getting","start":32.02,"end":32.260002,"confidence":0.98828125,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.100104421377182},{"word":"paid","start":32.260002,"end":32.5,"confidence":0.9941406,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.09989464282989502},{"word":"up","start":32.5,"end":32.66,"confidence":0.3605957,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.08272750675678253},{"word":"to","start":32.66,"end":32.82,"confidence":0.73876953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09815767407417296},{"word":"24","start":32.82,"end":33.14,"confidence":0.6777344,"punctuated_word":"24.","sentiment":"neutral","sentiment_score":0.10250277817249298},{"word":"we","start":33.14,"end":33.3,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.09015778452157974},{"word":"just","start":33.3,"end":33.46,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08114579319953918},{"word":"need","start":33.46,"end":33.54,"confidence":0.98828125,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07828806340694427},{"word":"to","start":33.54,"end":33.62,"confidence":0.94384766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0796561911702156},{"word":"confirm","start":33.62,"end":34.02,"confidence":0.99902344,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.07196274399757385},{"word":"that's","start":34.02,"end":34.260002,"confidence":0.78686523,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08711087703704834},{"word":"actually","start":34.260002,"end":34.58,"confidence":0.984375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.07126522064208984},{"word":"received","start":34.58,"end":35.08,"confidence":0.9436035,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":0.07423868775367737},{"word":"but","start":35.3,"end":35.46,"confidence":0.8430176,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.08961588144302368},{"word":"yeah","start":35.46,"end":35.62,"confidence":0.9753418,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.106106735765934},{"word":"you","start":35.62,"end":35.78,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10883621126413344},{"word":"can","start":35.78,"end":35.940002,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08777301013469696},{"word":"do","start":35.940002,"end":36.18,"confidence":0.97265625,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.09057106822729112},{"word":"you","start":36.34,"end":36.5,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09512602537870408},{"word":"can","start":36.5,"end":36.82,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09484222531318665},{"word":"submit","start":36.82,"end":37.3,"confidence":0.90771484,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.06768996268510818},{"word":"the","start":37.3,"end":37.38,"confidence":0.8095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06972317397594452},{"word":"transfer","start":37.38,"end":37.78,"confidence":0.95410156,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.04973454773426056},{"word":"terms","start":37.78,"end":38.1,"confidence":0.9411621,"punctuated_word":"terms,","sentiment":"neutral","sentiment_score":0.05886220559477806},{"word":"please","start":38.1,"end":38.6,"confidence":0.99902344,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.0764298290014267},{"word":"no","start":46.755,"end":47.255,"confidence":0.68115234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10726615786552428},{"word":"i","start":47.315002,"end":47.475002,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10608670115470886},{"word":"just","start":47.475002,"end":47.795002,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10860148817300797},{"word":"asked","start":47.795002,"end":48.035004,"confidence":0.7080078,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.08599235117435455},{"word":"the","start":48.035004,"end":48.115,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13847418129444122},{"word":"questions","start":48.115,"end":48.615,"confidence":0.9970703,"punctuated_word":"questions.","sentiment":"neutral","sentiment_score":-0.09157906472682951},{"word":"yeah","start":57.98,"end":58.3,"confidence":0.78149414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13242048025131226},{"word":"just","start":58.3,"end":58.539997,"confidence":0.9921875,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1088160276412964},{"word":"give","start":58.539997,"end":58.699997,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08633255958557129},{"word":"her","start":58.699997,"end":58.78,"confidence":0.99609375,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.08055837452411652},{"word":"a","start":58.78,"end":58.859997,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07344651967287064},{"word":"call","start":58.859997,"end":59.18,"confidence":0.95874023,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.0812605619430542},{"word":"bro","start":59.18,"end":59.34,"confidence":0.9458008,"punctuated_word":"bro.","sentiment":"neutral","sentiment_score":0.07358969748020172},{"word":"she's","start":59.34,"end":59.66,"confidence":0.9951172,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":0.020382322371006012},{"word":"she's","start":59.66,"end":59.899998,"confidence":0.99609375,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.011672236025333405},{"word":"she's","start":59.899998,"end":60.3,"confidence":0.9946289,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.0010734896641224625},{"word":"chill","start":60.3,"end":60.8,"confidence":0.98828125,"punctuated_word":"chill.","sentiment":"neutral","sentiment_score":0.02495298534631729},{"word":"like","start":60.94,"end":61.1,"confidence":0.81469727,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.02778015658259392},{"word":"give","start":61.1,"end":61.26,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0458868108689785},{"word":"her","start":61.26,"end":61.339996,"confidence":0.98828125,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.04006434604525566},{"word":"a","start":61.339996,"end":61.42,"confidence":0.96435547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05457080900669098},{"word":"call","start":61.42,"end":61.899998,"confidence":0.8317871,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.0542459636926651},{"word":"maybe","start":61.899998,"end":62.219997,"confidence":0.6088867,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.06227840855717659},{"word":"just","start":62.219997,"end":62.379997,"confidence":0.9770508,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.058951277285814285},{"word":"give","start":62.379997,"end":62.62,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06064843386411667},{"word":"her","start":62.62,"end":62.699997,"confidence":0.9951172,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.05280449241399765},{"word":"a","start":62.699997,"end":62.78,"confidence":0.96435547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0559774711728096},{"word":"call","start":62.78,"end":63.18,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06373700499534607},{"word":"and","start":63.18,"end":63.42,"confidence":0.7026367,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0507592111825943},{"word":"send","start":63.42,"end":63.66,"confidence":0.97265625,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04897221550345421},{"word":"the","start":63.66,"end":63.82,"confidence":0.69677734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05493081361055374},{"word":"audio","start":63.82,"end":64.06,"confidence":0.6567383,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":0.05392175167798996},{"word":"and","start":64.06,"end":64.22,"confidence":0.43920898,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04970993846654892},{"word":"while","start":64.22,"end":64.299995,"confidence":0.2590332,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.04035842791199684},{"word":"you're","start":64.299995,"end":64.46,"confidence":0.92871094,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.044142287224531174},{"word":"on","start":64.46,"end":64.54,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0426393561065197},{"word":"the","start":64.54,"end":64.619995,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044066574424505234},{"word":"phone","start":64.619995,"end":64.86,"confidence":0.8039551,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.03560451418161392},{"word":"let's","start":64.86,"end":65.02,"confidence":0.5730591,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.05121623724699021},{"word":"just","start":65.02,"end":65.18,"confidence":0.8251953,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.046353794634342194},{"word":"say","start":65.18,"end":65.34,"confidence":0.88720703,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.04416554793715477},{"word":"look","start":65.34,"end":65.5,"confidence":0.7548828,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":0.037283726036548615},{"word":"i've","start":65.5,"end":65.659996,"confidence":0.88793945,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.05980946123600006},{"word":"just","start":65.659996,"end":65.82,"confidence":0.97802734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07314087450504303},{"word":"sent","start":65.82,"end":66.06,"confidence":0.9838867,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.06714880466461182},{"word":"you","start":66.06,"end":66.22,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06894709169864655},{"word":"out","start":66.22,"end":66.38,"confidence":0.7055664,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.07832486182451248},{"word":"the","start":66.38,"end":66.54,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07087881118059158},{"word":"audio","start":66.54,"end":66.86,"confidence":0.9316406,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":0.03356732055544853},{"word":"sign","start":66.86,"end":67.02,"confidence":0.78125,"punctuated_word":"sign.","sentiment":"neutral","sentiment_score":0.06808353960514069},{"word":"i've","start":67.02,"end":67.18,"confidence":0.9394531,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.10782259702682497},{"word":"just","start":67.18,"end":67.34,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12580391764640808},{"word":"updated","start":67.34,"end":67.82,"confidence":0.9658203,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.10842050611972807},{"word":"the","start":67.82,"end":67.979996,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1088825911283493},{"word":"application","start":67.979996,"end":68.479996,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.11935503035783768},{"word":"for","start":68.86,"end":69.1,"confidence":0.9716797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10225247591733932},{"word":"your","start":69.1,"end":69.259995,"confidence":0.9633789,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08205966651439667},{"word":"transfer","start":69.259995,"end":69.659996,"confidence":0.9111328,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.06667691469192505},{"word":"terms","start":69.659996,"end":69.979996,"confidence":0.94189453,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":0.07419773936271667},{"word":"as","start":69.979996,"end":70.14,"confidence":0.69140625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12891848385334015},{"word":"you","start":70.14,"end":70.299995,"confidence":0.8959961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07849498093128204},{"word":"just","start":70.299995,"end":70.46,"confidence":0.7241211,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09290920197963716},{"word":"as","start":70.54,"end":70.7,"confidence":0.48535156,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08916408568620682},{"word":"i","start":70.7,"end":70.78,"confidence":0.39868164,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.060775063931941986},{"word":"said","start":70.78,"end":71.259995,"confidence":0.6746826,"punctuated_word":"said.","sentiment":"neutral","sentiment_score":0.052057988941669464},{"word":"and","start":71.259995,"end":71.759995,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.041571784764528275},{"word":"now","start":72.765,"end":73.005005,"confidence":0.9970703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0378374308347702},{"word":"you're","start":73.005005,"end":73.505005,"confidence":0.8383789,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.01769326627254486},{"word":"yeah","start":73.885,"end":74.125,"confidence":0.9902344,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.011987175792455671},{"word":"you're","start":74.125,"end":74.445,"confidence":0.9655762,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.011040685698390009},{"word":"you","start":74.605,"end":74.845,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021449394524097443},{"word":"know","start":74.845,"end":75.345,"confidence":0.86938477,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.023322198539972305},{"word":"you","start":75.485,"end":75.645004,"confidence":0.87597656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027710016816854477},{"word":"just","start":75.645004,"end":75.885,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02199551649391651},{"word":"needed","start":75.885,"end":76.125,"confidence":0.73046875,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":-0.008750946260988712},{"word":"to","start":76.125,"end":76.525,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013865994289517404},{"word":"get","start":76.525,"end":76.685,"confidence":0.6479492,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.017312055453658104},{"word":"back","start":76.685,"end":77.085,"confidence":0.21826172,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.016019338741898537},{"word":"up","start":77.085,"end":77.245,"confidence":0.6123047,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.019803307950496674},{"word":"on","start":77.245,"end":77.745,"confidence":0.44348145,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.015219752676784992},{"word":"correct","start":82.685,"end":83.185,"confidence":0.8417969,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.07511034607887268},{"word":"correct","start":83.885,"end":84.385,"confidence":0.90405273,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.06649182736873627},{"word":"yeah","start":84.525,"end":85.025,"confidence":0.96655273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05863034725189209},{"word":"yep","start":85.165,"end":85.665,"confidence":0.97021484,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03684321790933609},{"word":"fuck","start":90.98,"end":91.22,"confidence":0.8996582,"punctuated_word":"Fuck.","sentiment":"neutral","sentiment_score":-0.2283884733915329},{"word":"she's","start":91.22,"end":91.46,"confidence":0.8898926,"punctuated_word":"She's","sentiment":"negative","sentiment_score":-0.35284194350242615},{"word":"probably","start":91.46,"end":91.7,"confidence":0.64746094,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.3823773264884949},{"word":"gonna","start":91.7,"end":91.94,"confidence":0.79003906,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.36101245880126953},{"word":"have","start":91.94,"end":92.18,"confidence":0.65478516,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4370430111885071},{"word":"to","start":92.18,"end":92.26,"confidence":0.40307617,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4667893350124359},{"word":"be","start":92.26,"end":92.42,"confidence":0.2553711,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4305274784564972},{"word":"in","start":92.42,"end":92.58,"confidence":0.3623047,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4507196545600891},{"word":"this","start":92.58,"end":92.98,"confidence":0.41088867,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4858884811401367},{"word":"way","start":92.98,"end":93.14,"confidence":0.6135254,"punctuated_word":"way,","sentiment":"negative","sentiment_score":-0.3757575154304504},{"word":"isn't","start":93.14,"end":93.46,"confidence":0.9794922,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.22288402915000916},{"word":"she","start":93.46,"end":93.96,"confidence":0.99658203,"punctuated_word":"she?","sentiment":"neutral","sentiment_score":-0.30399370193481445},{"word":"motherfucker","start":95.62,"end":96.12,"confidence":0.9812012,"punctuated_word":"Motherfucker.","sentiment":"negative","sentiment_score":-0.6948818564414978},{"word":"you","start":106.755,"end":106.995,"confidence":0.86865234,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.06707850843667984},{"word":"know","start":106.995,"end":107.235,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.10184510052204132},{"word":"what","start":107.235,"end":107.735,"confidence":0.95336914,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.1429208368062973},{"word":"i","start":107.795,"end":108.295,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1507781147956848},{"word":"so","start":109.635,"end":109.875,"confidence":0.99316406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.13865967094898224},{"word":"back","start":109.875,"end":110.115,"confidence":0.9902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.145584374666214},{"word":"in","start":110.115,"end":110.275,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.15464387834072113},{"word":"the","start":110.275,"end":110.435,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18078827857971191},{"word":"day","start":110.435,"end":110.915,"confidence":0.7817383,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.17232899367809296},{"word":"i","start":110.915,"end":111.075,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2402043342590332},{"word":"don't","start":111.075,"end":111.235,"confidence":0.98339844,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19837260246276855},{"word":"know","start":111.235,"end":111.395,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.17051182687282562},{"word":"about","start":111.395,"end":111.715,"confidence":0.9902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.19672122597694397},{"word":"new","start":111.715,"end":111.955,"confidence":0.92578125,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.2061619013547897},{"word":"processes","start":111.955,"end":112.455,"confidence":0.9128418,"punctuated_word":"processes.","sentiment":"neutral","sentiment_score":-0.192367285490036},{"word":"back","start":112.595,"end":112.755,"confidence":0.9892578,"punctuated_word":"Back","sentiment":"neutral","sentiment_score":-0.09909191727638245},{"word":"in","start":112.755,"end":112.915,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08300009369850159},{"word":"the","start":112.915,"end":112.994995,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08192507177591324},{"word":"day","start":112.994995,"end":113.235,"confidence":0.8034668,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.07397902756929398},{"word":"the","start":113.235,"end":113.395,"confidence":0.7314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09114715456962584},{"word":"file","start":113.395,"end":113.715,"confidence":0.52001953,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.15323008596897125},{"word":"note","start":113.715,"end":113.955,"confidence":0.6870117,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.13348405063152313},{"word":"was","start":113.955,"end":114.195,"confidence":0.98828125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06913059949874878},{"word":"adequate","start":114.195,"end":114.695,"confidence":0.99902344,"punctuated_word":"adequate","sentiment":"neutral","sentiment_score":-0.09008658677339554},{"word":"for","start":115.93,"end":116.09,"confidence":0.83935547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07581238448619843},{"word":"to","start":116.09,"end":116.25,"confidence":0.31103516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1001024842262268},{"word":"for","start":116.33,"end":116.57,"confidence":0.9863281,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10928775370121002},{"word":"a","start":116.57,"end":116.65,"confidence":0.74658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11063089966773988},{"word":"change","start":116.65,"end":116.97,"confidence":0.9707031,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.06804382801055908},{"word":"in","start":116.97,"end":117.21,"confidence":0.9223633,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10747787356376648},{"word":"insurance","start":117.21,"end":117.69,"confidence":0.90527344,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.12765255570411682},{"word":"recommendation","start":117.69,"end":118.19,"confidence":0.7607422,"punctuated_word":"recommendation","sentiment":"neutral","sentiment_score":-0.1291501224040985},{"word":"because","start":119.53,"end":119.93,"confidence":0.40673828,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11663709580898284},{"word":"the","start":119.93,"end":120.25,"confidence":0.9560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1473471373319626},{"word":"recommendation","start":120.25,"end":120.75,"confidence":0.9951172,"punctuated_word":"recommendation","sentiment":"neutral","sentiment_score":-0.1541199088096619},{"word":"was","start":120.97,"end":121.29,"confidence":0.875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.130529522895813},{"word":"adjusted","start":121.29,"end":121.79,"confidence":0.9560547,"punctuated_word":"adjusted","sentiment":"neutral","sentiment_score":-0.10128915309906006},{"word":"based","start":121.93,"end":122.25,"confidence":0.99902344,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.12474454939365388},{"word":"on","start":122.25,"end":122.409996,"confidence":0.9892578,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11076277494430542},{"word":"the","start":122.409996,"end":122.65,"confidence":0.9536133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13224543631076813},{"word":"client's","start":122.65,"end":123.15,"confidence":0.7685547,"punctuated_word":"client's","sentiment":"neutral","sentiment_score":-0.13577315211296082},{"word":"non","start":123.29,"end":123.61,"confidence":0.6689453,"punctuated_word":"non","sentiment":"neutral","sentiment_score":-0.10941990464925766},{"word":"disclosure","start":123.61,"end":124.11,"confidence":0.9970703,"punctuated_word":"disclosure","sentiment":"neutral","sentiment_score":-0.1435680389404297},{"word":"during","start":124.17,"end":124.49,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.1201384887099266},{"word":"the","start":124.49,"end":124.729996,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13221830129623413},{"word":"time","start":124.729996,"end":124.97,"confidence":0.9921875,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0903247892856598},{"word":"of","start":124.97,"end":125.049995,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1248145028948784},{"word":"the","start":125.049995,"end":125.21,"confidence":0.6381836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1332240104675293},{"word":"device","start":125.21,"end":125.69,"confidence":0.8708496,"punctuated_word":"device.","sentiment":"neutral","sentiment_score":-0.11447719484567642},{"word":"so","start":125.69,"end":125.93,"confidence":0.9790039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12243352830410004},{"word":"if","start":125.93,"end":126.009995,"confidence":0.7890625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1270817369222641},{"word":"you","start":126.009995,"end":126.17,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11887266486883163},{"word":"just","start":126.17,"end":126.409996,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12629584968090057},{"word":"discuss","start":126.409996,"end":126.81,"confidence":0.5800781,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":-0.11695633828639984},{"word":"the","start":126.81,"end":126.89,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1119077205657959},{"word":"you","start":127.049995,"end":127.13,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1147548407316208},{"word":"know","start":127.13,"end":127.369995,"confidence":0.97558594,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.11529324948787688},{"word":"you're","start":127.369995,"end":127.45,"confidence":0.6171875,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.11382697522640228},{"word":"i'm","start":127.53,"end":127.77,"confidence":0.9379883,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10603182017803192},{"word":"about","start":127.77,"end":128.01,"confidence":0.9633789,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09958164393901824},{"word":"to","start":128.01,"end":128.17,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1140153557062149},{"word":"submit","start":128.17,"end":128.65,"confidence":0.9970703,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":-0.1246931180357933},{"word":"the","start":128.65,"end":128.81,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1217247024178505},{"word":"file","start":128.81,"end":129.05,"confidence":0.9770508,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.1283119022846222},{"word":"note","start":129.05,"end":129.37,"confidence":0.9506836,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.10606877505779266},{"word":"for","start":129.37,"end":129.53,"confidence":0.7739258,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1115761399269104},{"word":"it","start":129.53,"end":130.03,"confidence":0.7536621,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14188644289970398},{"word":"that's","start":131.785,"end":132.025,"confidence":0.982666,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.4315776228904724},{"word":"what","start":132.025,"end":132.345,"confidence":0.94921875,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.539735734462738},{"word":"i","start":132.345,"end":132.58499,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.538425862789154},{"word":"would","start":132.58499,"end":132.745,"confidence":0.99902344,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.5248953700065613},{"word":"be","start":132.745,"end":132.905,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5523749589920044},{"word":"inclined","start":132.905,"end":133.305,"confidence":0.9980469,"punctuated_word":"inclined","sentiment":"negative","sentiment_score":-0.5493386387825012},{"word":"to","start":133.305,"end":133.465,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4739644527435303},{"word":"do","start":133.465,"end":133.865,"confidence":0.77490234,"punctuated_word":"do,","sentiment":"negative","sentiment_score":-0.45782721042633057},{"word":"but","start":133.865,"end":134.365,"confidence":0.95947266,"punctuated_word":"but,","sentiment":"negative","sentiment_score":-0.4436924457550049},{"word":"you","start":134.425,"end":134.58499,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5414192080497742},{"word":"know","start":134.58499,"end":134.745,"confidence":0.99658203,"punctuated_word":"know,","sentiment":"negative","sentiment_score":-0.5451045632362366},{"word":"it's","start":134.745,"end":135.145,"confidence":0.9211426,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6668485403060913},{"word":"fucking","start":135.145,"end":135.465,"confidence":0.7993164,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.7548636794090271},{"word":"as","start":135.465,"end":135.705,"confidence":0.32177734,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.7411419749259949},{"word":"fun","start":135.705,"end":136.205,"confidence":0.72753906,"punctuated_word":"fun.","sentiment":"negative","sentiment_score":-0.6577252149581909},{"word":"and","start":136.345,"end":136.505,"confidence":0.4567871,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.4392811357975006},{"word":"even","start":136.505,"end":136.745,"confidence":0.5732422,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.39460858702659607},{"word":"though","start":136.745,"end":136.905,"confidence":0.87060547,"punctuated_word":"though","sentiment":"negative","sentiment_score":-0.3563341200351715},{"word":"it's","start":136.905,"end":136.985,"confidence":0.86743164,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4604510962963104},{"word":"on","start":136.985,"end":137.145,"confidence":0.34545898,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.423194944858551},{"word":"my","start":137.145,"end":137.225,"confidence":0.47753906,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4897077679634094},{"word":"it's","start":137.305,"end":137.545,"confidence":0.83935547,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5026499629020691},{"word":"my","start":137.545,"end":137.785,"confidence":0.8803711,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5560060143470764},{"word":"decision","start":137.785,"end":138.105,"confidence":0.6734619,"punctuated_word":"decision.","sentiment":"negative","sentiment_score":-0.505059540271759},{"word":"i","start":138.105,"end":138.185,"confidence":0.90478516,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5484794974327087},{"word":"still","start":138.185,"end":138.425,"confidence":0.9863281,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.5091450810432434},{"word":"need","start":138.425,"end":138.58499,"confidence":0.9448242,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.5638827085494995},{"word":"to","start":138.58499,"end":138.665,"confidence":0.74316406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5923018455505371},{"word":"fix","start":138.665,"end":138.905,"confidence":0.76708984,"punctuated_word":"fix","sentiment":"negative","sentiment_score":-0.5803099274635315},{"word":"both","start":138.905,"end":139.065,"confidence":0.23706055,"punctuated_word":"both","sentiment":"negative","sentiment_score":-0.5381932258605957},{"word":"of","start":139.065,"end":139.145,"confidence":0.33422852,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5247193574905396},{"word":"this","start":139.145,"end":139.385,"confidence":0.73706055,"punctuated_word":"this.","sentiment":"negative","sentiment_score":-0.5598633289337158},{"word":"right","start":139.385,"end":139.785,"confidence":0.97387695,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.17916959524154663},{"word":"so","start":139.785,"end":139.94499,"confidence":0.81347656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1320357769727707},{"word":"let","start":139.94499,"end":140.105,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.07649446278810501},{"word":"me","start":140.105,"end":140.265,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06137629225850105},{"word":"call","start":140.265,"end":140.665,"confidence":0.9902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05797074735164642},{"word":"let","start":140.665,"end":140.825,"confidence":0.93115234,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.05821714550256729},{"word":"me","start":140.825,"end":140.985,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.01841166615486145},{"word":"call","start":140.985,"end":141.225,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01881980150938034},{"word":"connor","start":141.225,"end":141.545,"confidence":0.81030273,"punctuated_word":"Connor,","sentiment":"neutral","sentiment_score":-0.01695728674530983},{"word":"and","start":141.545,"end":141.785,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006555292755365372},{"word":"i'll","start":141.785,"end":141.94499,"confidence":0.95751953,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.005447243805974722},{"word":"get","start":141.94499,"end":142.185,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.01574769988656044},{"word":"back","start":142.185,"end":142.345,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.04050973057746887},{"word":"in","start":142.345,"end":142.505,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0224505253136158},{"word":"touch","start":142.505,"end":143.005,"confidence":0.9975586,"punctuated_word":"touch.","sentiment":"neutral","sentiment_score":-0.031970664858818054},{"word":"okay","start":152.21,"end":152.61,"confidence":0.6345215,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.004373856820166111},{"word":"for","start":152.61,"end":153.09,"confidence":0.8442383,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.009326891973614693},{"word":"her","start":153.09,"end":153.33,"confidence":0.97314453,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.01275324448943138},{"word":"file","start":153.33,"end":153.65001,"confidence":0.8535156,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.01275239884853363},{"word":"notes","start":153.65001,"end":154.05,"confidence":0.97021484,"punctuated_word":"notes,","sentiment":"neutral","sentiment_score":-0.017963819205760956},{"word":"do","start":154.05,"end":154.21,"confidence":0.9633789,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01342839002609253},{"word":"i","start":154.21,"end":154.37001,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011886030435562134},{"word":"put","start":154.37001,"end":154.61,"confidence":0.99121094,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.00948835164308548},{"word":"it","start":154.61,"end":154.77,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.020094942301511765},{"word":"in","start":154.77,"end":154.93001,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01978885382413864},{"word":"the","start":154.93001,"end":155.43001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01057523861527443},{"word":"task","start":155.73001,"end":156.23001,"confidence":0.9951172,"punctuated_word":"task","sentiment":"neutral","sentiment_score":-0.0012996792793273926},{"word":"of","start":157.73001,"end":157.89,"confidence":0.9819336,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02095811441540718},{"word":"new","start":157.89,"end":158.13,"confidence":0.87890625,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.018360434100031853},{"word":"retail","start":158.13,"end":158.53,"confidence":0.9838867,"punctuated_word":"retail","sentiment":"neutral","sentiment_score":-0.01879022642970085},{"word":"cover","start":158.53,"end":158.93001,"confidence":0.8120117,"punctuated_word":"cover?","sentiment":"neutral","sentiment_score":-0.01337647158652544},{"word":"or","start":158.93001,"end":159.43001,"confidence":0.6616211,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.008077003061771393},{"word":"yeah","start":171.035,"end":171.535,"confidence":0.7624512,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.043925605714321136},{"word":"alright","start":179.41,"end":179.81,"confidence":0.69177246,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.19838003814220428},{"word":"perfect","start":179.81,"end":180.31,"confidence":0.9875488,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2986322045326233},{"word":"insurance","start":180.53,"end":181.03,"confidence":0.921875,"punctuated_word":"Insurance.","sentiment":"neutral","sentiment_score":0.1467544138431549},{"word":"i'm","start":183.33,"end":183.57,"confidence":0.9436035,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13849356770515442},{"word":"just","start":183.57,"end":183.81,"confidence":0.97998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1398434937000275},{"word":"putting","start":183.81,"end":184.05,"confidence":0.9838867,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":0.07622253894805908},{"word":"in","start":184.05,"end":184.21,"confidence":0.73779297,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.076769158244133},{"word":"the","start":184.21,"end":184.37001,"confidence":0.85546875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09836649149656296},{"word":"note","start":184.37001,"end":184.69,"confidence":0.7734375,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.08193389326334},{"word":"now","start":184.69,"end":185.19,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.08872978389263153},{"word":"yeah","start":187.17293,"end":187.65294,"confidence":0.9482422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15574876964092255},{"word":"cool","start":187.65294,"end":187.97293,"confidence":0.9868164,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.21731235086917877},{"word":"done","start":187.97293,"end":188.47293,"confidence":0.9399414,"punctuated_word":"Done.","sentiment":"neutral","sentiment_score":0.16247016191482544},{"word":"i'll","start":188.69293,"end":188.93294,"confidence":0.93481445,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14602574706077576},{"word":"leave","start":188.93294,"end":189.09293,"confidence":0.9951172,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.13603998720645905},{"word":"a","start":189.09293,"end":189.25293,"confidence":0.85498047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11780299991369247},{"word":"note","start":189.25293,"end":189.65294,"confidence":0.8076172,"punctuated_word":"note.","sentiment":"neutral","sentiment_score":0.11055606603622437},{"word":"i'll","start":189.65294,"end":189.89293,"confidence":0.99609375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10792408883571623},{"word":"leave","start":189.89293,"end":190.05293,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.1111358478665352},{"word":"a","start":190.05293,"end":190.13293,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.113274484872818},{"word":"note","start":190.13293,"end":190.45293,"confidence":0.7866211,"punctuated_word":"note,","sentiment":"neutral","sentiment_score":0.0900481641292572},{"word":"and","start":190.45293,"end":190.69293,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09463898837566376},{"word":"then","start":190.69293,"end":191.09293,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10980990529060364},{"word":"i","start":191.09293,"end":191.33293,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0992518737912178},{"word":"will","start":191.33293,"end":191.83293,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08096230030059814},{"word":"call","start":191.89293,"end":192.21294,"confidence":0.9770508,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08341802656650543},{"word":"connor","start":192.21294,"end":192.61293,"confidence":0.7585449,"punctuated_word":"Connor.","sentiment":"neutral","sentiment_score":0.10856114327907562},{"word":"i'll","start":192.61293,"end":192.69293,"confidence":0.9902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1055123135447502},{"word":"call","start":192.69293,"end":192.85294,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07520366460084915},{"word":"you","start":192.85294,"end":193.01294,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07204417884349823},{"word":"back","start":193.01294,"end":193.51294,"confidence":0.9975586,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.0958709567785263},{"word":"thanks","start":195.89293,"end":196.21294,"confidence":0.6027832,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4028231203556061},{"word":"man","start":196.21294,"end":196.37292,"confidence":0.8210449,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.23208913207054135},{"word":"bye","start":196.37292,"end":196.87292,"confidence":0.9313965,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07072283327579498}],"paragraphs":{"transcript":"\nBrother, I'll fucking get it done, baby. Goddamn. You want the triple one? It's not far. You got 111 as your as your dial contact?\n\nGoddamn. Oh. Oh, I love the symmetry. Oh. Yes.\n\nOkay. Emma Brown sent you an email. All knows for transfer terms, and she has submitted a choice Super Choice contribution form with her employer. Her payslip shows that she is getting paid up to 24. We just need to confirm that's actually received.\n\nBut, yeah, you can do you can submit the transfer terms, please. No. I just asked the questions. Yeah. Just give her a call, bro.\n\nShe's she's she's chill. Like, give her a call. Maybe just give her a call and send the audio and while you're on the phone, let's just say, look, I've just sent you out the audio sign. I've just updated the application for your transfer terms as you just as I said. And now you're yeah.\n\nYou're you know, you just needed to get back up on. Correct. Correct. Yeah. Yep.\n\nFuck. She's probably gonna have to be in this way, isn't she? Motherfucker. You know what? I so back in the day, I don't know about new processes.\n\nBack in the day, the file note was adequate for to for a change in insurance recommendation because the recommendation was adjusted based on the client's non disclosure during the time of the device. So if you just discuss the you know, you're I'm about to submit the file note for it. That's what I would be inclined to do, but, you know, it's fucking as fun. And even though it's on my it's my decision. I still need to fix both of this.\n\nRight? So let me call let me call Connor, and I'll get back in touch. Okay. For her file notes, do I put it in the task of new retail cover? Or yeah.\n\nAlright. Perfect. Insurance. I'm just putting in the note now. Yeah.\n\nCool. Done. I'll leave a note. I'll leave a note, and then I will call Connor. I'll call you back.\n\nThanks, man. Bye.","paragraphs":[{"sentences":[{"text":"Brother, I'll fucking get it done, baby.","start":4.0,"end":6.5,"sentiment":"negative","sentiment_score":-0.7169088040079389},{"text":"Goddamn.","start":6.64,"end":7.14,"sentiment":"negative","sentiment_score":-0.3722253441810608},{"text":"You want the triple one?","start":7.2799997,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.14528821408748627},{"text":"It's not far.","start":8.639999,"end":9.54,"sentiment":"neutral","sentiment_score":-0.10165085643529892},{"text":"You got 111 as your as your dial contact?","start":9.599999,"end":12.5,"sentiment":"neutral","sentiment_score":-0.04655849105781979}],"sentiment":"neutral","sentiment_score":-0.2736402812600136,"num_words":25,"start":4.0,"end":12.5},{"sentences":[{"text":"Goddamn.","start":12.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.06620824337005615},{"text":"Oh.","start":14.355,"end":14.855,"sentiment":"neutral","sentiment_score":0.10717856884002686},{"text":"Oh, I love the symmetry.","start":16.195,"end":17.494999,"sentiment":"positive","sentiment_score":0.574729710817337},{"text":"Oh.","start":17.795,"end":18.295,"sentiment":"neutral","sentiment_score":0.20679867267608645},{"text":"Yes.","start":20.115,"end":20.595,"sentiment":"neutral","sentiment_score":0.1354462206363678}],"sentiment":"positive","sentiment_score":0.36187375254101223,"num_words":9,"start":12.559999,"end":20.595},{"sentences":[{"text":"Okay.","start":20.595,"end":20.914999,"sentiment":"neutral","sentiment_score":0.12837159633636477},{"text":"Emma Brown sent you an email.","start":20.914999,"end":22.515,"sentiment":"neutral","sentiment_score":0.11213556428750356},{"text":"All knows for transfer terms, and she has submitted a choice Super Choice contribution form with her employer.","start":22.515,"end":29.715,"sentiment":"neutral","sentiment_score":0.1257924669318729},{"text":"Her payslip shows that she is getting paid up to 24.","start":29.715,"end":33.14,"sentiment":"neutral","sentiment_score":0.10004304078492252},{"text":"We just need to confirm that's actually received.","start":33.14,"end":35.08,"sentiment":"neutral","sentiment_score":0.07922817021608353}],"sentiment":"neutral","sentiment_score":0.10908518629995259,"num_words":44,"start":20.595,"end":35.08},{"sentences":[{"text":"But, yeah, you can do you can submit the transfer terms, please.","start":35.3,"end":38.6,"sentiment":"neutral","sentiment_score":0.08294257304320733},{"text":"No.","start":46.755,"end":47.255,"sentiment":"neutral","sentiment_score":-0.10726615786552428},{"text":"I just asked the questions.","start":47.315002,"end":48.615,"sentiment":"neutral","sentiment_score":-0.10614675730466842},{"text":"Yeah.","start":57.98,"end":58.3,"sentiment":"neutral","sentiment_score":0.13242048025131226},{"text":"Just give her a call, bro.","start":58.3,"end":59.34,"sentiment":"neutral","sentiment_score":0.08400062347451846}],"sentiment":"neutral","sentiment_score":0.039749406129121784,"num_words":25,"start":35.3,"end":59.34},{"sentences":[{"text":"She's she's she's chill.","start":59.34,"end":60.8,"sentiment":"neutral","sentiment_score":0.014520258351694793},{"text":"Like, give her a call.","start":60.94,"end":61.899998,"sentiment":"neutral","sentiment_score":0.04450961723923683},{"text":"Maybe just give her a call and send the audio and while you're on the phone, let's just say, look, I've just sent you out the audio sign.","start":61.899998,"end":67.02,"sentiment":"neutral","sentiment_score":0.054229366060878546},{"text":"I've just updated the application for your transfer terms as you just as I said.","start":67.02,"end":71.259995,"sentiment":"neutral","sentiment_score":0.0931860829393069},{"text":"And now you're yeah.","start":71.259995,"end":74.125,"sentiment":"neutral","sentiment_score":0.027272414416074753}],"sentiment":"neutral","sentiment_score":0.059034504840383306,"num_words":56,"start":59.34,"end":74.125},{"sentences":[{"text":"You're you know, you just needed to get back up on.","start":74.125,"end":77.745,"sentiment":"neutral","sentiment_score":-0.017862655222415924},{"text":"Correct.","start":82.685,"end":83.185,"sentiment":"neutral","sentiment_score":-0.07511034607887268},{"text":"Correct.","start":83.885,"end":84.385,"sentiment":"neutral","sentiment_score":0.06649182736873627},{"text":"Yeah.","start":84.525,"end":85.025,"sentiment":"neutral","sentiment_score":0.05863034725189209},{"text":"Yep.","start":85.165,"end":85.665,"sentiment":"neutral","sentiment_score":0.03684321790933609}],"sentiment":"neutral","sentiment_score":-0.00730894406636556,"num_words":15,"start":74.125,"end":85.665},{"sentences":[{"text":"Fuck.","start":90.98,"end":91.22,"sentiment":"neutral","sentiment_score":-0.2283884733915329},{"text":"She's probably gonna have to be in this way, isn't she?","start":91.22,"end":93.96,"sentiment":"negative","sentiment_score":-0.38816681233319367},{"text":"Motherfucker.","start":95.62,"end":96.12,"sentiment":"negative","sentiment_score":-0.6948818564414978},{"text":"You know what?","start":106.755,"end":107.735,"sentiment":"neutral","sentiment_score":-0.10394814858833949},{"text":"I so back in the day, I don't know about new processes.","start":107.795,"end":112.455,"sentiment":"neutral","sentiment_score":-0.17892687395215034}],"sentiment":"neutral","sentiment_score":-0.27328829281032085,"num_words":28,"start":90.98,"end":112.455},{"sentences":[{"text":"Back in the day, the file note was adequate for to for a change in insurance recommendation because the recommendation was adjusted based on the client's non disclosure during the time of the device.","start":112.595,"end":125.69,"sentiment":"neutral","sentiment_score":-0.11249607209773625},{"text":"So if you just discuss the you know, you're I'm about to submit the file note for it.","start":125.69,"end":130.03,"sentiment":"neutral","sentiment_score":-0.11785071136222945},{"text":"That's what I would be inclined to do, but, you know, it's fucking as fun.","start":131.785,"end":136.205,"sentiment":"negative","sentiment_score":-0.5612623651822408},{"text":"And even though it's on my it's my decision.","start":136.345,"end":138.105,"sentiment":"negative","sentiment_score":-0.4585881299442715},{"text":"I still need to fix both of this.","start":138.105,"end":139.385,"sentiment":"negative","sentiment_score":-0.5521118715405464}],"sentiment":"neutral","sentiment_score":-0.2727297961357094,"num_words":84,"start":112.595,"end":139.385},{"sentences":[{"text":"Right?","start":139.385,"end":139.785,"sentiment":"neutral","sentiment_score":-0.17916959524154663},{"text":"So let me call let me call Connor, and I'll get back in touch.","start":139.785,"end":143.005,"sentiment":"neutral","sentiment_score":-0.03849709023987608},{"text":"Okay.","start":152.21,"end":152.61,"sentiment":"neutral","sentiment_score":0.004373856820166111},{"text":"For her file notes, do I put it in the task of new retail cover?","start":152.61,"end":158.93001,"sentiment":"neutral","sentiment_score":-0.01405620581159989},{"text":"Or yeah.","start":158.93001,"end":171.535,"sentiment":"neutral","sentiment_score":-0.026001304388046265}],"sentiment":"neutral","sentiment_score":-0.029593960537264746,"num_words":33,"start":139.385,"end":171.535},{"sentences":[{"text":"Alright.","start":179.41,"end":179.81,"sentiment":"neutral","sentiment_score":0.19838003814220428},{"text":"Perfect.","start":179.81,"end":180.31,"sentiment":"neutral","sentiment_score":0.2986322045326233},{"text":"Insurance.","start":180.53,"end":181.03,"sentiment":"neutral","sentiment_score":0.1467544138431549},{"text":"I'm just putting in the note now.","start":183.33,"end":185.19,"sentiment":"neutral","sentiment_score":0.10005127532141549},{"text":"Yeah.","start":187.17293,"end":187.65294,"sentiment":"neutral","sentiment_score":0.15574876964092255}],"sentiment":"neutral","sentiment_score":0.13635221394625577,"num_words":11,"start":179.41,"end":187.65294},{"sentences":[{"text":"Cool.","start":187.65294,"end":187.97293,"sentiment":"neutral","sentiment_score":0.21731235086917877},{"text":"Done.","start":187.97293,"end":188.47293,"sentiment":"neutral","sentiment_score":0.16247016191482544},{"text":"I'll leave a note.","start":188.69293,"end":189.65294,"sentiment":"neutral","sentiment_score":0.1276062000542879},{"text":"I'll leave a note, and then I will call Connor.","start":189.65294,"end":192.61293,"sentiment":"neutral","sentiment_score":0.0999024823307991},{"text":"I'll call you back.","start":192.61293,"end":193.51294,"sentiment":"neutral","sentiment_score":0.08715777844190598}],"sentiment":"neutral","sentiment_score":0.11189316250383854,"num_words":20,"start":187.65294,"end":193.51294},{"sentences":[{"text":"Thanks, man.","start":195.89293,"end":196.37292,"sentiment":"neutral","sentiment_score":0.31745612621307373},{"text":"Bye.","start":196.37292,"end":196.87292,"sentiment":"neutral","sentiment_score":-0.07072283327579498}],"sentiment":"neutral","sentiment_score":0.18806313971678415,"num_words":3,"start":195.89293,"end":196.87292}]}}]},{"alternatives":[{"transcript":"Hi, sir. How'd you go? Yeah, bro. Yeah, man. 100%. Yes. Wait. I'll draft that up, and I'll send it to her. She's expecting that via auto sign? She knows it's coming? That that's okay. That's all good. I will I'll I'll draft up an email along with the thing and make sure she's well aware that it's to do with what you spoke about. So that's all good. Yeah. Yeah. Yeah. So okay. So my quest sorry. My question is she knows that this is the new strategy now. She knows we're not doing okay. Okay. Cool. And if she need to sign is she gonna like, an ROA or a new a new SOA, or what's going on there? Yeah. So I I can't I can't get this into force until she signed a new SOA. Like, that's just a bit I don't know. You're you're the fucking boss, but, like, I'd Yep. Yeah. Alright, man. I'll draft up the thing and have it ready to go regardless, but you just find if you need a new SOA signed before we can do this. Alright. Yes. Leave your phone note in there because, technically, you you basically told her on the phone that she was gonna get a decline. Right? Yeah. Cool. And then I'll create a new transfer terms project for when I send this out, and we'll get the ball rolling on that. Alright. Sounds good, man. Bye.","confidence":0.9970703,"words":[{"word":"hi","start":1.68,"end":2.0,"confidence":0.8937988,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.05018211156129837},{"word":"sir","start":2.0,"end":2.24,"confidence":0.96118164,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.05082206055521965},{"word":"how'd","start":2.24,"end":2.3999999,"confidence":0.95214844,"punctuated_word":"How'd","sentiment":"neutral","sentiment_score":0.03279764577746391},{"word":"you","start":2.3999999,"end":2.56,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04112836346030235},{"word":"go","start":2.56,"end":3.06,"confidence":0.9641113,"punctuated_word":"go?","sentiment":"neutral","sentiment_score":0.018156584352254868},{"word":"yeah","start":13.195,"end":13.515,"confidence":0.9289551,"punctuated_word":"Yeah,","sentiment":"neutral","sentiment_score":0.012619730085134506},{"word":"bro","start":13.515,"end":14.015,"confidence":0.96875,"punctuated_word":"bro.","sentiment":"neutral","sentiment_score":-0.01143460813909769},{"word":"yeah","start":14.155,"end":14.555,"confidence":0.9226074,"punctuated_word":"Yeah,","sentiment":"neutral","sentiment_score":0.051929112523794174},{"word":"man","start":14.555,"end":15.035,"confidence":0.99658203,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.12372014671564102},{"word":"100%","start":15.035,"end":15.855,"confidence":0.9797363,"punctuated_word":"100%.","sentiment":"neutral","sentiment_score":0.16416174173355105},{"word":"yes","start":39.005,"end":39.325,"confidence":0.95532227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0649975910782814},{"word":"wait","start":39.325,"end":39.565,"confidence":0.9885254,"punctuated_word":"Wait.","sentiment":"neutral","sentiment_score":0.05887695774435997},{"word":"i'll","start":39.565,"end":39.725,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0761399194598198},{"word":"draft","start":39.725,"end":39.965,"confidence":0.9941406,"punctuated_word":"draft","sentiment":"neutral","sentiment_score":0.07340377569198608},{"word":"that","start":39.965,"end":40.205,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08652924001216888},{"word":"up","start":40.205,"end":40.285,"confidence":0.6479492,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.0745667964220047},{"word":"and","start":40.285,"end":40.445,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06626909971237183},{"word":"i'll","start":40.445,"end":40.525,"confidence":0.99121094,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06265430152416229},{"word":"send","start":40.525,"end":40.765,"confidence":0.9970703,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.052151381969451904},{"word":"it","start":40.765,"end":40.845,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07346159964799881},{"word":"to","start":40.845,"end":41.005,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05080479383468628},{"word":"her","start":41.005,"end":41.085,"confidence":0.9970703,"punctuated_word":"her.","sentiment":"neutral","sentiment_score":0.03614285960793495},{"word":"she's","start":41.085,"end":41.245,"confidence":0.9970703,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":0.0061924513429403305},{"word":"expecting","start":41.245,"end":41.565,"confidence":1.0,"punctuated_word":"expecting","sentiment":"neutral","sentiment_score":0.001872973516583443},{"word":"that","start":41.565,"end":41.805,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.006209166720509529},{"word":"via","start":41.805,"end":42.125,"confidence":0.94921875,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.0024932585656642914},{"word":"auto","start":42.125,"end":42.445,"confidence":0.46411133,"punctuated_word":"auto","sentiment":"neutral","sentiment_score":-0.002861643210053444},{"word":"sign","start":42.445,"end":42.945,"confidence":0.90283203,"punctuated_word":"sign?","sentiment":"neutral","sentiment_score":-0.013500122353434564},{"word":"she","start":44.765,"end":44.925,"confidence":0.9038086,"punctuated_word":"She","sentiment":"neutral","sentiment_score":-0.01126713678240776},{"word":"knows","start":44.925,"end":45.165,"confidence":0.9970703,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":-0.013081095181405544},{"word":"it's","start":45.165,"end":45.325,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.006710325833410025},{"word":"coming","start":45.325,"end":45.825,"confidence":0.94018555,"punctuated_word":"coming?","sentiment":"neutral","sentiment_score":-0.015893608331680298},{"word":"that","start":47.205,"end":47.705,"confidence":0.94189453,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.1113603487610817},{"word":"that's","start":49.405,"end":49.645,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08241938054561615},{"word":"okay","start":49.645,"end":50.045,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.17712585628032684},{"word":"that's","start":50.045,"end":50.285,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5566824674606323},{"word":"all","start":50.285,"end":50.445,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.5621050000190735},{"word":"good","start":50.445,"end":50.765,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.48408371210098267},{"word":"i","start":50.765,"end":50.925,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.36864984035491943},{"word":"will","start":50.925,"end":51.245,"confidence":0.99902344,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3647655844688415},{"word":"i'll","start":51.325,"end":51.81,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3441963195800781},{"word":"i'll","start":51.890003,"end":52.210003,"confidence":0.99609375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.3253572881221771},{"word":"draft","start":52.210003,"end":52.370003,"confidence":0.9970703,"punctuated_word":"draft","sentiment":"neutral","sentiment_score":0.22805210947990415},{"word":"up","start":52.370003,"end":52.530003,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.23397742211818695},{"word":"an","start":52.530003,"end":52.77,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2456236630678177},{"word":"email","start":52.77,"end":53.09,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2910803556442261},{"word":"along","start":53.09,"end":53.33,"confidence":0.9970703,"punctuated_word":"along","sentiment":"neutral","sentiment_score":0.2541125416755676},{"word":"with","start":53.33,"end":53.49,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.3087502121925354},{"word":"the","start":53.49,"end":53.65,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2625613212585449},{"word":"thing","start":53.65,"end":53.81,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.2860967814922333},{"word":"and","start":53.81,"end":54.050003,"confidence":0.9448242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2336784303188324},{"word":"make","start":54.050003,"end":54.210003,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.2205866277217865},{"word":"sure","start":54.210003,"end":54.45,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.21993088722229004},{"word":"she's","start":54.45,"end":54.61,"confidence":0.9975586,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.20257556438446045},{"word":"well","start":54.61,"end":54.850002,"confidence":0.99609375,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.15721124410629272},{"word":"aware","start":54.850002,"end":55.09,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":0.14206475019454956},{"word":"that","start":55.09,"end":55.25,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2239600569009781},{"word":"it's","start":55.25,"end":55.49,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.23005549609661105},{"word":"to","start":55.49,"end":55.57,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20589448511600497},{"word":"do","start":55.57,"end":55.73,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1928400993347168},{"word":"with","start":55.73,"end":55.97,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.21106867492198944},{"word":"what","start":55.97,"end":56.13,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1895359754562378},{"word":"you","start":56.13,"end":56.370003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15711399912834167},{"word":"spoke","start":56.370003,"end":56.61,"confidence":0.99902344,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.14258790016174316},{"word":"about","start":56.61,"end":56.93,"confidence":0.82250977,"punctuated_word":"about.","sentiment":"neutral","sentiment_score":0.19840458035469055},{"word":"so","start":56.93,"end":57.09,"confidence":0.99902344,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.44335341453552246},{"word":"that's","start":57.09,"end":57.33,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.45088058710098267},{"word":"all","start":57.33,"end":57.49,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4294276833534241},{"word":"good","start":57.49,"end":57.99,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3412817716598511},{"word":"yeah","start":75.875,"end":76.035,"confidence":0.88842773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0112774558365345},{"word":"yeah","start":76.035,"end":76.275,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01170734502375126},{"word":"yeah","start":76.275,"end":76.775,"confidence":0.9848633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012809354811906816},{"word":"so","start":77.075,"end":77.235,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.025945784524083138},{"word":"okay","start":77.715,"end":78.035,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.015060215257108212},{"word":"so","start":78.035,"end":78.195,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.041806429624557495},{"word":"my","start":78.195,"end":78.354996,"confidence":0.9892578,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06807072460651398},{"word":"quest","start":78.354996,"end":78.515,"confidence":0.8388672,"punctuated_word":"quest","sentiment":"neutral","sentiment_score":-0.06605242192745209},{"word":"sorry","start":78.595,"end":78.835,"confidence":0.9824219,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0895395427942276},{"word":"my","start":78.835,"end":78.915,"confidence":0.9980469,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.10710005462169649},{"word":"question","start":78.915,"end":79.235,"confidence":1.0,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.09524621069431304},{"word":"is","start":79.235,"end":79.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11729696393013},{"word":"she","start":79.64,"end":79.799995,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.08838936686515808},{"word":"knows","start":79.799995,"end":80.04,"confidence":1.0,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":-0.1187831163406372},{"word":"that","start":80.04,"end":80.36,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12239024043083192},{"word":"this","start":80.36,"end":80.6,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12120482325553894},{"word":"is","start":80.6,"end":80.759995,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.136257141828537},{"word":"the","start":80.759995,"end":81.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11784056574106216},{"word":"new","start":81.0,"end":81.32,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.10082989931106567},{"word":"strategy","start":81.32,"end":81.799995,"confidence":1.0,"punctuated_word":"strategy","sentiment":"neutral","sentiment_score":-0.0854957327246666},{"word":"now","start":81.799995,"end":82.04,"confidence":0.9458008,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.10516145825386047},{"word":"she","start":82.04,"end":82.2,"confidence":1.0,"punctuated_word":"She","sentiment":"neutral","sentiment_score":-0.11038333922624588},{"word":"knows","start":82.2,"end":82.439995,"confidence":1.0,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":-0.13613103330135343},{"word":"we're","start":82.439995,"end":82.6,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.13471853733062744},{"word":"not","start":82.6,"end":82.759995,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12088317424058914},{"word":"doing","start":82.759995,"end":83.24,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.01800936833024025},{"word":"okay","start":83.56,"end":83.88,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.011726204305887222},{"word":"okay","start":83.88,"end":84.2,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021187063306570053},{"word":"cool","start":84.2,"end":84.7,"confidence":1.0,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.11364257335662842},{"word":"and","start":84.92,"end":85.24,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04756752401590347},{"word":"if","start":85.24,"end":85.479996,"confidence":0.40722656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008438050746917725},{"word":"she","start":85.479996,"end":85.64,"confidence":0.9980469,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.017346374690532684},{"word":"need","start":85.64,"end":85.88,"confidence":0.6118164,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.023645348846912384},{"word":"to","start":85.88,"end":86.04,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023269036784768105},{"word":"sign","start":86.04,"end":86.28,"confidence":0.99902344,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.04524630680680275},{"word":"is","start":86.439995,"end":86.6,"confidence":0.97509766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03587421774864197},{"word":"she","start":86.6,"end":86.759995,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.05062423646450043},{"word":"gonna","start":86.759995,"end":87.0,"confidence":0.9863281,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.051622167229652405},{"word":"like","start":87.079994,"end":87.24,"confidence":0.9182129,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.049979016184806824},{"word":"an","start":87.24,"end":87.479996,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04345937818288803},{"word":"roa","start":87.479996,"end":87.96,"confidence":0.9951172,"punctuated_word":"ROA","sentiment":"neutral","sentiment_score":-0.022189714014530185},{"word":"or","start":87.96,"end":88.36,"confidence":0.9863281,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04778653383255005},{"word":"a","start":88.36,"end":88.6,"confidence":0.93603516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04037367179989815},{"word":"new","start":88.6,"end":88.65333,"confidence":0.66845703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03321002423763275},{"word":"a","start":88.65333,"end":88.706665,"confidence":0.8671875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.047963328659534454},{"word":"new","start":88.706665,"end":88.759995,"confidence":0.98828125,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03275931999087334},{"word":"soa","start":88.759995,"end":89.159996,"confidence":0.78100586,"punctuated_word":"SOA,","sentiment":"neutral","sentiment_score":-0.023350726813077927},{"word":"or","start":89.159996,"end":89.24,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03743159770965576},{"word":"what's","start":89.24,"end":89.479996,"confidence":0.9995117,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.0589764267206192},{"word":"going","start":89.479996,"end":89.72,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.08370037376880646},{"word":"on","start":89.72,"end":89.799995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10382702201604845},{"word":"there","start":89.799995,"end":90.299995,"confidence":0.9995117,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.060452260076999664},{"word":"yeah","start":94.28,"end":94.78,"confidence":0.8757324,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.4800146818161011},{"word":"so","start":95.775,"end":96.01501,"confidence":0.9941406,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.44717398285865784},{"word":"i","start":96.01501,"end":96.33501,"confidence":0.9941406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.48977190256118774},{"word":"i","start":96.33501,"end":96.495,"confidence":0.87353516,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5276188254356384},{"word":"can't","start":96.495,"end":96.735,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.47384580969810486},{"word":"i","start":96.735,"end":96.975006,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5002208948135376},{"word":"can't","start":96.975006,"end":97.295006,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4783700406551361},{"word":"get","start":97.295006,"end":97.535,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4993908405303955},{"word":"this","start":97.535,"end":97.775,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5636889934539795},{"word":"into","start":97.775,"end":98.175,"confidence":0.99316406,"punctuated_word":"into","sentiment":"negative","sentiment_score":-0.5213984847068787},{"word":"force","start":98.175,"end":98.495,"confidence":0.9951172,"punctuated_word":"force","sentiment":"negative","sentiment_score":-0.42200884222984314},{"word":"until","start":98.495,"end":98.815,"confidence":0.99902344,"punctuated_word":"until","sentiment":"negative","sentiment_score":-0.4505828619003296},{"word":"she","start":98.815,"end":99.055,"confidence":1.0,"punctuated_word":"she","sentiment":"negative","sentiment_score":-0.4358232319355011},{"word":"signed","start":99.055,"end":99.295006,"confidence":0.47753906,"punctuated_word":"signed","sentiment":"negative","sentiment_score":-0.4462862610816955},{"word":"a","start":99.295006,"end":99.375,"confidence":0.6538086,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.39883702993392944},{"word":"new","start":99.375,"end":99.615005,"confidence":0.7285156,"punctuated_word":"new","sentiment":"negative","sentiment_score":-0.3614225387573242},{"word":"soa","start":99.615005,"end":100.095,"confidence":0.90478516,"punctuated_word":"SOA.","sentiment":"negative","sentiment_score":-0.34892556071281433},{"word":"like","start":100.095,"end":100.33501,"confidence":0.9824219,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.36719679832458496},{"word":"that's","start":100.33501,"end":100.575005,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.41466468572616577},{"word":"just","start":100.575005,"end":100.815,"confidence":0.99902344,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4058159589767456},{"word":"a","start":100.815,"end":100.895004,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4276486039161682},{"word":"bit","start":100.895004,"end":100.975006,"confidence":0.9980469,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.4238920211791992},{"word":"i","start":101.055,"end":101.215004,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4378492832183838},{"word":"don't","start":101.215004,"end":101.375,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.38952669501304626},{"word":"know","start":101.375,"end":101.855,"confidence":0.9980469,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.32667815685272217},{"word":"you're","start":101.855,"end":102.175,"confidence":0.8117676,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.385544866323471},{"word":"you're","start":102.175,"end":102.33501,"confidence":0.9890137,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.3941459357738495},{"word":"the","start":102.33501,"end":102.495,"confidence":0.93847656,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4335386455059051},{"word":"fucking","start":102.495,"end":102.815,"confidence":0.93847656,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.5957258343696594},{"word":"boss","start":102.815,"end":103.135,"confidence":0.9394531,"punctuated_word":"boss,","sentiment":"negative","sentiment_score":-0.46829405426979065},{"word":"but","start":103.135,"end":103.375,"confidence":0.96191406,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.29815006256103516},{"word":"like","start":103.375,"end":103.535,"confidence":0.97924805,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.28015974164009094},{"word":"i'd","start":103.535,"end":104.035,"confidence":0.67163086,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.17592120170593262},{"word":"yep","start":130.495,"end":130.995,"confidence":0.81225586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.18746504187583923},{"word":"yeah","start":140.25,"end":140.75,"confidence":0.9675293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06311995536088943},{"word":"alright","start":143.61,"end":143.93,"confidence":0.98413086,"punctuated_word":"Alright,","sentiment":"neutral","sentiment_score":0.014735421165823936},{"word":"man","start":143.93,"end":144.17,"confidence":0.9897461,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.02279113233089447},{"word":"i'll","start":144.17,"end":144.48999,"confidence":0.9909668,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.030924279242753983},{"word":"draft","start":144.48999,"end":144.89,"confidence":0.99902344,"punctuated_word":"draft","sentiment":"neutral","sentiment_score":0.05041784793138504},{"word":"up","start":144.89,"end":145.04999,"confidence":0.99609375,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0196446031332016},{"word":"the","start":145.04999,"end":145.29,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012036152184009552},{"word":"thing","start":145.29,"end":145.53,"confidence":0.9951172,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.05014029145240784},{"word":"and","start":145.53,"end":145.68999,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05939985066652298},{"word":"have","start":145.68999,"end":145.84999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06846994906663895},{"word":"it","start":145.84999,"end":145.93,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03794621676206589},{"word":"ready","start":145.93,"end":146.17,"confidence":1.0,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.09121914952993392},{"word":"to","start":146.17,"end":146.32999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06237242370843887},{"word":"go","start":146.32999,"end":146.48999,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0671553760766983},{"word":"regardless","start":146.48999,"end":146.97,"confidence":0.88671875,"punctuated_word":"regardless,","sentiment":"neutral","sentiment_score":-0.003954149782657623},{"word":"but","start":146.97,"end":147.12999,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0142996646463871},{"word":"you","start":147.12999,"end":147.29,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08719436824321747},{"word":"just","start":147.29,"end":147.45,"confidence":0.9404297,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06259225308895111},{"word":"find","start":147.45,"end":147.61,"confidence":0.5629883,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.10645972192287444},{"word":"if","start":147.61,"end":147.68999,"confidence":0.96777344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08977781981229782},{"word":"you","start":147.68999,"end":147.84999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12676763534545898},{"word":"need","start":147.84999,"end":148.01,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11907847225666046},{"word":"a","start":148.01,"end":148.09,"confidence":0.6977539,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12668132781982422},{"word":"new","start":148.09,"end":148.25,"confidence":0.99609375,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.10122022032737732},{"word":"soa","start":148.25,"end":148.65,"confidence":0.9655762,"punctuated_word":"SOA","sentiment":"neutral","sentiment_score":-0.08392031490802765},{"word":"signed","start":148.65,"end":148.89,"confidence":0.49951172,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.10688687115907668},{"word":"before","start":148.89,"end":149.12999,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.11603818833827972},{"word":"we","start":149.12999,"end":149.20999,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09407049417495728},{"word":"can","start":149.20999,"end":149.37,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10692018270492554},{"word":"do","start":149.37,"end":149.53,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1223105937242508},{"word":"this","start":149.53,"end":150.03,"confidence":0.9914551,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.07207971811294556},{"word":"alright","start":151.61,"end":152.085,"confidence":0.9904785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.012324713170528412},{"word":"yes","start":162.80501,"end":163.125,"confidence":0.97753906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.0067630670964717865},{"word":"leave","start":163.125,"end":163.365,"confidence":0.9892578,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":-0.03576577454805374},{"word":"your","start":163.365,"end":163.60501,"confidence":0.9658203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05535051226615906},{"word":"phone","start":163.60501,"end":163.925,"confidence":0.5961914,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0513305701315403},{"word":"note","start":163.925,"end":164.16501,"confidence":0.4506836,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.05082808807492256},{"word":"in","start":164.16501,"end":164.32501,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.051260314881801605},{"word":"there","start":164.32501,"end":164.82501,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.04710179194808006},{"word":"because","start":164.96501,"end":165.445,"confidence":0.6960449,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.0970221608877182},{"word":"technically","start":165.445,"end":165.945,"confidence":0.9995117,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.119681715965271},{"word":"you","start":166.085,"end":166.56,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1746138334274292},{"word":"you","start":166.64,"end":166.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17611762881278992},{"word":"basically","start":166.88,"end":167.36,"confidence":0.99121094,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.14826710522174835},{"word":"told","start":167.36,"end":167.68,"confidence":1.0,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.16153477132320404},{"word":"her","start":167.68,"end":167.84,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.15710975229740143},{"word":"on","start":167.84,"end":168.0,"confidence":0.98535156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13010749220848083},{"word":"the","start":168.0,"end":168.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14312608540058136},{"word":"phone","start":168.08,"end":168.4,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.14503970742225647},{"word":"that","start":168.4,"end":168.64,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14477865397930145},{"word":"she","start":168.64,"end":168.88,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.2031714767217636},{"word":"was","start":168.88,"end":169.04,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1947581171989441},{"word":"gonna","start":169.04,"end":169.28,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.20578472316265103},{"word":"get","start":169.28,"end":169.44,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2186337411403656},{"word":"a","start":169.44,"end":169.59999,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16524305939674375},{"word":"decline","start":169.59999,"end":170.08,"confidence":0.9946289,"punctuated_word":"decline.","sentiment":"neutral","sentiment_score":-0.17413760721683502},{"word":"right","start":170.08,"end":170.58,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.05618000030517578},{"word":"yeah","start":171.84,"end":172.23999,"confidence":0.8691406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0548391193151474},{"word":"cool","start":172.23999,"end":172.56,"confidence":0.9995117,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.1504882425069809},{"word":"and","start":172.56,"end":172.72,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0937877669930458},{"word":"then","start":172.72,"end":173.04,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10900165885686874},{"word":"i'll","start":173.04,"end":173.28,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.135990172624588},{"word":"create","start":173.28,"end":173.68,"confidence":1.0,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.15122371912002563},{"word":"a","start":173.68,"end":173.76,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11129318177700044},{"word":"new","start":173.76,"end":174.0,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.11139103025197984},{"word":"transfer","start":174.0,"end":174.5,"confidence":0.9941406,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.13084492087364197},{"word":"terms","start":174.56,"end":174.88,"confidence":0.9892578,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":0.07864674925804138},{"word":"project","start":174.88,"end":175.38,"confidence":1.0,"punctuated_word":"project","sentiment":"neutral","sentiment_score":0.1780461221933365},{"word":"for","start":175.44,"end":175.59999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13213945925235748},{"word":"when","start":175.59999,"end":175.76,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.11718770861625671},{"word":"i","start":175.76,"end":175.92,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1113809049129486},{"word":"send","start":175.92,"end":176.16,"confidence":0.9633789,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10717248916625977},{"word":"this","start":176.16,"end":176.31999,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.15047712624073029},{"word":"out","start":176.31999,"end":176.48,"confidence":0.9501953,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.14409074187278748},{"word":"and","start":176.48,"end":176.64,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15468604862689972},{"word":"we'll","start":176.64,"end":176.8,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1450507640838623},{"word":"get","start":176.8,"end":176.95999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12107611447572708},{"word":"the","start":176.95999,"end":177.04,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12641069293022156},{"word":"ball","start":177.04,"end":177.28,"confidence":1.0,"punctuated_word":"ball","sentiment":"neutral","sentiment_score":0.16376492381095886},{"word":"rolling","start":177.28,"end":177.59999,"confidence":1.0,"punctuated_word":"rolling","sentiment":"neutral","sentiment_score":0.15657496452331543},{"word":"on","start":177.59999,"end":177.76,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12944935262203217},{"word":"that","start":177.76,"end":178.26,"confidence":0.9970703,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.09932146966457368},{"word":"alright","start":194.12288,"end":194.60287,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1958665102720261},{"word":"sounds","start":194.60287,"end":194.84288,"confidence":0.99902344,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.3399134576320648},{"word":"good","start":194.84288,"end":195.00288,"confidence":0.9951172,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.3392311632633209},{"word":"man","start":195.00288,"end":195.24287,"confidence":0.93847656,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.31998157501220703},{"word":"bye","start":195.24287,"end":195.74287,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.27630430459976196}],"paragraphs":{"transcript":"\nHi, sir. How'd you go? Yeah, bro. Yeah, man. 100%.\n\nYes. Wait. I'll draft that up, and I'll send it to her. She's expecting that via auto sign? She knows it's coming?\n\nThat that's okay. That's all good. I will I'll I'll draft up an email along with the thing and make sure she's well aware that it's to do with what you spoke about. So that's all good. Yeah.\n\nYeah. Yeah. So okay. So my quest sorry. My question is she knows that this is the new strategy now.\n\nShe knows we're not doing okay. Okay. Cool. And if she need to sign is she gonna like, an ROA or a new a new SOA, or what's going on there? Yeah.\n\nSo I I can't I can't get this into force until she signed a new SOA. Like, that's just a bit I don't know. You're you're the fucking boss, but, like, I'd Yep. Yeah. Alright, man.\n\nI'll draft up the thing and have it ready to go regardless, but you just find if you need a new SOA signed before we can do this. Alright. Yes. Leave your phone note in there because, technically, you you basically told her on the phone that she was gonna get a decline. Right?\n\nYeah. Cool. And then I'll create a new transfer terms project for when I send this out, and we'll get the ball rolling on that. Alright. Sounds good, man.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":1.68,"end":2.24,"sentiment":"neutral","sentiment_score":0.05050208605825901},{"text":"How'd you go?","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.030694197863340378},{"text":"Yeah, bro.","start":13.195,"end":14.015,"sentiment":"neutral","sentiment_score":0.0005925609730184078},{"text":"Yeah, man.","start":14.155,"end":15.035,"sentiment":"neutral","sentiment_score":0.0878246296197176},{"text":"100%.","start":15.035,"end":15.855,"sentiment":"neutral","sentiment_score":0.16416174173355105}],"sentiment":"neutral","sentiment_score":0.05340828886255622,"num_words":10,"start":1.68,"end":15.855},{"sentences":[{"text":"Yes.","start":39.005,"end":39.325,"sentiment":"neutral","sentiment_score":0.0649975910782814},{"text":"Wait.","start":39.325,"end":39.565,"sentiment":"neutral","sentiment_score":0.05887695774435997},{"text":"I'll draft that up, and I'll send it to her.","start":39.565,"end":41.085,"sentiment":"neutral","sentiment_score":0.06521237678825856},{"text":"She's expecting that via auto sign?","start":41.085,"end":42.945,"sentiment":"neutral","sentiment_score":-0.0007634054248531662},{"text":"She knows it's coming?","start":44.765,"end":45.825,"sentiment":"neutral","sentiment_score":-0.011738041532225907}],"sentiment":"neutral","sentiment_score":0.03293025991032747,"num_words":22,"start":39.005,"end":45.825},{"sentences":[{"text":"That that's okay.","start":47.205,"end":50.045,"sentiment":"neutral","sentiment_score":0.0493949626882871},{"text":"That's all good.","start":50.045,"end":50.765,"sentiment":"positive","sentiment_score":0.5342903931935629},{"text":"I will I'll I'll draft up an email along with the thing and make sure she's well aware that it's to do with what you spoke about.","start":50.765,"end":56.93,"sentiment":"neutral","sentiment_score":0.23854563743979842},{"text":"So that's all good.","start":56.93,"end":57.99,"sentiment":"positive","sentiment_score":0.41623586416244507},{"text":"Yeah.","start":75.875,"end":76.035,"sentiment":"neutral","sentiment_score":-0.0112774558365345}],"sentiment":"neutral","sentiment_score":0.25909090208771984,"num_words":38,"start":47.205,"end":76.035},{"sentences":[{"text":"Yeah.","start":76.035,"end":76.275,"sentiment":"neutral","sentiment_score":-0.01170734502375126},{"text":"Yeah.","start":76.275,"end":76.775,"sentiment":"neutral","sentiment_score":-0.012809354811906816},{"text":"So okay.","start":77.075,"end":78.035,"sentiment":"neutral","sentiment_score":-0.020502999890595675},{"text":"So my quest sorry.","start":78.035,"end":78.835,"sentiment":"neutral","sentiment_score":-0.06636727973818779},{"text":"My question is she knows that this is the new strategy now.","start":78.835,"end":82.04,"sentiment":"neutral","sentiment_score":-0.1096662978331248}],"sentiment":"neutral","sentiment_score":-0.0823493696283549,"num_words":20,"start":76.035,"end":82.04},{"sentences":[{"text":"She knows we're not doing okay.","start":82.04,"end":83.88,"sentiment":"neutral","sentiment_score":-0.08864194278915723},{"text":"Okay.","start":83.88,"end":84.2,"sentiment":"neutral","sentiment_score":0.021187063306570053},{"text":"Cool.","start":84.2,"end":84.7,"sentiment":"neutral","sentiment_score":0.11364257335662842},{"text":"And if she need to sign is she gonna like, an ROA or a new a new SOA, or what's going on there?","start":84.92,"end":90.299995,"sentiment":"neutral","sentiment_score":-0.03886772214394549},{"text":"Yeah.","start":94.28,"end":94.78,"sentiment":"negative","sentiment_score":-0.4800146818161011}],"sentiment":"neutral","sentiment_score":-0.055343572224956006,"num_words":32,"start":82.04,"end":94.78},{"sentences":[{"text":"So I I can't I can't get this into force until she signed a new SOA.","start":95.775,"end":100.095,"sentiment":"negative","sentiment_score":-0.4603353813290596},{"text":"Like, that's just a bit I don't know.","start":100.095,"end":101.855,"sentiment":"negative","sentiment_score":-0.399159025400877},{"text":"You're you're the fucking boss, but, like, I'd Yep.","start":101.855,"end":130.995,"sentiment":"negative","sentiment_score":-0.35766059822506374},{"text":"Yeah.","start":140.25,"end":140.75,"sentiment":"neutral","sentiment_score":-0.06311995536088943},{"text":"Alright, man.","start":143.61,"end":144.17,"sentiment":"neutral","sentiment_score":0.018763276748359203}],"sentiment":"negative","sentiment_score":-0.38342158584338093,"num_words":36,"start":95.775,"end":144.17},{"sentences":[{"text":"I'll draft up the thing and have it ready to go regardless, but you just find if you need a new SOA signed before we can do this.","start":144.17,"end":150.03,"sentiment":"neutral","sentiment_score":-0.035375923450504033},{"text":"Alright.","start":151.61,"end":152.085,"sentiment":"neutral","sentiment_score":0.012324713170528412},{"text":"Yes.","start":162.80501,"end":163.125,"sentiment":"neutral","sentiment_score":-0.0067630670964717865},{"text":"Leave your phone note in there because, technically, you you basically told her on the phone that she was gonna get a decline.","start":163.125,"end":170.08,"sentiment":"neutral","sentiment_score":-0.13264194276669752},{"text":"Right?","start":170.08,"end":170.58,"sentiment":"neutral","sentiment_score":-0.05618000030517578}],"sentiment":"neutral","sentiment_score":-0.07577609063850509,"num_words":54,"start":144.17,"end":170.58},{"sentences":[{"text":"Yeah.","start":171.84,"end":172.23999,"sentiment":"neutral","sentiment_score":0.0548391193151474},{"text":"Cool.","start":172.23999,"end":172.56,"sentiment":"neutral","sentiment_score":0.1504882425069809},{"text":"And then I'll create a new transfer terms project for when I send this out, and we'll get the ball rolling on that.","start":172.56,"end":178.26,"sentiment":"neutral","sentiment_score":0.12865252533684607},{"text":"Alright.","start":194.12288,"end":194.60287,"sentiment":"neutral","sentiment_score":0.1958665102720261},{"text":"Sounds good, man.","start":194.60287,"end":195.24287,"sentiment":"neutral","sentiment_score":0.33304206530253094}],"sentiment":"neutral","sentiment_score":0.1503216603706623,"num_words":29,"start":171.84,"end":195.24287},{"sentences":[{"text":"Bye.","start":195.24287,"end":195.74287,"sentiment":"neutral","sentiment_score":0.27630430459976196}],"sentiment":"neutral","sentiment_score":0.27630430459976196,"num_words":1,"start":195.24287,"end":195.74287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, sir. How'd you go?\n\nChannel 0: Brother, I'll fucking get it done, baby. Goddamn. You want the triple one? It's not far. You got 111 as your as your dial contact?\n\nGoddamn.\n\nChannel 1: Yeah, bro. Yeah,\n\nChannel 0: Oh.\n\nChannel 1: man. 100%.\n\nChannel 0: Oh, I love the symmetry. Oh. Yes. Okay. Emma Brown sent you an email.\n\nAll knows for transfer terms, and she has submitted a choice Super Choice contribution form with her employer. Her payslip shows that she is getting paid up to 24. We just need to confirm that's actually received. But, yeah, you can do you can submit the transfer terms, please.\n\nChannel 1: Yes. Wait. I'll draft that up, and I'll send it to her. She's expecting that via auto sign? She knows it's coming?\n\nChannel 0: No.\n\nChannel 1: That\n\nChannel 0: I just asked the questions.\n\nChannel 1: that's okay. That's all good. I will I'll I'll draft up an email along with the thing and make sure she's well aware that it's to do with what you spoke about. So that's all good.\n\nChannel 0: Yeah. Just give her a call, bro. She's she's she's chill. Like, give her a call. Maybe just give her a call and send the audio and while you're on the phone, let's just say, look, I've just sent you out the audio sign.\n\nI've just updated the application for your transfer terms as you just as I said. And now you're yeah. You're you know, you just\n\nChannel 1: Yeah.\n\nChannel 0: needed\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: get back\n\nChannel 1: So\n\nChannel 0: up on.\n\nChannel 1: okay. So my quest sorry. My question is she knows that this is the new strategy now. She knows we're not\n\nChannel 0: Correct.\n\nChannel 1: doing okay. Okay.\n\nChannel 0: Correct.\n\nChannel 1: Cool.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Yep.\n\nChannel 1: if she need to sign is she gonna like, an ROA or a new a new SOA, or what's going on there?\n\nChannel 0: Fuck. She's probably gonna have to be in this way, isn't she?\n\nChannel 1: Yeah.\n\nChannel 0: Motherfucker.\n\nChannel 1: So I I can't I can't get this into force until she signed a new SOA. Like, that's just a bit I don't know. You're you're the fucking boss, but, like, I'd\n\nChannel 0: You know what? I so back in the day, I don't know about new processes. Back in the day, the file note was adequate for to for a change in insurance recommendation because the recommendation was adjusted based on the client's non disclosure during the time of the device. So if you just discuss the you know, you're I'm about to submit the file note for it.\n\nChannel 1: Yep.\n\nChannel 0: That's what I would be inclined to do, but, you know, it's fucking as fun. And even though it's on my it's my decision. I still need to fix both of this. Right? So let me\n\nChannel 1: Yeah.\n\nChannel 0: call let me call Connor, and I'll get back in touch.\n\nChannel 1: Alright, man. I'll draft up the thing and have it ready to go regardless, but you just find if you need a new SOA signed before we can do this. Alright.\n\nChannel 0: Okay. For her file notes, do I put it in the task of new retail cover? Or\n\nChannel 1: Yes. Leave your phone note in there because, technically, you you basically told her on the phone that she was gonna get a decline. Right?\n\nChannel 0: yeah.\n\nChannel 1: Yeah. Cool. And then I'll create a new transfer terms project for when I send this out, and we'll get the ball rolling on that.\n\nChannel 0: Alright. Perfect. Insurance. I'm just putting in the note now. Yeah.\n\nCool. Done. I'll leave a note. I'll leave a note, and then I will call Connor. I'll call you back.\n\nChannel 1: Alright. Sounds good, man. Bye.\n\nChannel 0: Thanks, man. Bye.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":1.68,"end":2.24,"sentiment":"neutral","sentiment_score":0.05050208605825901},{"text":"How'd you go?","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.030694197863340378}],"sentiment":"neutral","sentiment_score":0.038617353141307834,"channel":1,"num_words":5,"start":1.68,"end":3.06},{"sentences":[{"text":"Brother, I'll fucking get it done, baby.","start":4.0,"end":6.5,"sentiment":"negative","sentiment_score":-0.7169088040079389},{"text":"Goddamn.","start":6.64,"end":7.14,"sentiment":"negative","sentiment_score":-0.3722253441810608},{"text":"You want the triple one?","start":7.2799997,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.14528821408748627},{"text":"It's not far.","start":8.639999,"end":9.54,"sentiment":"neutral","sentiment_score":-0.10165085643529892},{"text":"You got 111 as your as your dial contact?","start":9.599999,"end":12.5,"sentiment":"neutral","sentiment_score":-0.04655849105781979}],"sentiment":"neutral","sentiment_score":-0.2736402812600136,"channel":0,"num_words":25,"start":4.0,"end":12.5},{"sentences":[{"text":"Goddamn.","start":12.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.06620824337005615}],"sentiment":"neutral","sentiment_score":-0.06620824337005615,"channel":0,"num_words":1,"start":12.559999,"end":13.059999},{"sentences":[{"text":"Yeah, bro.","start":13.195,"end":14.015,"sentiment":"neutral","sentiment_score":0.0005925609730184078},{"text":"Yeah,","start":14.155,"end":14.555,"sentiment":"neutral","sentiment_score":0.051929112523794174}],"sentiment":"neutral","sentiment_score":0.017704744823276997,"channel":1,"num_words":3,"start":13.195,"end":14.555},{"sentences":[{"text":"Oh.","start":14.355,"end":14.855,"sentiment":"neutral","sentiment_score":0.10717856884002686}],"sentiment":"neutral","sentiment_score":0.10717856884002686,"channel":0,"num_words":1,"start":14.355,"end":14.855},{"sentences":[{"text":"man.","start":14.555,"end":15.035,"sentiment":"neutral","sentiment_score":0.12372014671564102},{"text":"100%.","start":15.035,"end":15.855,"sentiment":"neutral","sentiment_score":0.16416174173355105}],"sentiment":"neutral","sentiment_score":0.14394094422459602,"channel":1,"num_words":2,"start":14.555,"end":15.855},{"sentences":[{"text":"Oh, I love the symmetry.","start":16.195,"end":17.494999,"sentiment":"positive","sentiment_score":0.574729710817337},{"text":"Oh.","start":17.795,"end":18.295,"sentiment":"neutral","sentiment_score":0.20679867267608645},{"text":"Yes.","start":20.115,"end":20.595,"sentiment":"neutral","sentiment_score":0.1354462206363678},{"text":"Okay.","start":20.595,"end":20.914999,"sentiment":"neutral","sentiment_score":0.12837159633636477},{"text":"Emma Brown sent you an email.","start":20.914999,"end":22.515,"sentiment":"neutral","sentiment_score":0.11213556428750356}],"sentiment":"neutral","sentiment_score":0.2869341735328947,"channel":0,"num_words":14,"start":16.195,"end":22.515},{"sentences":[{"text":"All knows for transfer terms, and she has submitted a choice Super Choice contribution form with her employer.","start":22.515,"end":29.715,"sentiment":"neutral","sentiment_score":0.1257924669318729},{"text":"Her payslip shows that she is getting paid up to 24.","start":29.715,"end":33.14,"sentiment":"neutral","sentiment_score":0.10004304078492252},{"text":"We just need to confirm that's actually received.","start":33.14,"end":35.08,"sentiment":"neutral","sentiment_score":0.07922817021608353},{"text":"But, yeah, you can do you can submit the transfer terms, please.","start":35.3,"end":38.6,"sentiment":"neutral","sentiment_score":0.08294257304320733}],"sentiment":"neutral","sentiment_score":0.10191579778887788,"channel":0,"num_words":49,"start":22.515,"end":38.6},{"sentences":[{"text":"Yes.","start":39.005,"end":39.325,"sentiment":"neutral","sentiment_score":0.0649975910782814},{"text":"Wait.","start":39.325,"end":39.565,"sentiment":"neutral","sentiment_score":0.05887695774435997},{"text":"I'll draft that up, and I'll send it to her.","start":39.565,"end":41.085,"sentiment":"neutral","sentiment_score":0.06521237678825856},{"text":"She's expecting that via auto sign?","start":41.085,"end":42.945,"sentiment":"neutral","sentiment_score":-0.0007634054248531662},{"text":"She knows it's coming?","start":44.765,"end":45.825,"sentiment":"neutral","sentiment_score":-0.011738041532225907}],"sentiment":"neutral","sentiment_score":0.03293025991032747,"channel":1,"num_words":22,"start":39.005,"end":45.825},{"sentences":[{"text":"No.","start":46.755,"end":47.255,"sentiment":"neutral","sentiment_score":-0.10726615786552428}],"sentiment":"neutral","sentiment_score":-0.10726615786552428,"channel":0,"num_words":1,"start":46.755,"end":47.255},{"sentences":[{"text":"That","start":47.205,"end":47.705,"sentiment":"neutral","sentiment_score":-0.1113603487610817}],"sentiment":"neutral","sentiment_score":-0.1113603487610817,"channel":1,"num_words":1,"start":47.205,"end":47.705},{"sentences":[{"text":"I just asked the questions.","start":47.315002,"end":48.615,"sentiment":"neutral","sentiment_score":-0.10614675730466842}],"sentiment":"neutral","sentiment_score":-0.10614675730466842,"channel":0,"num_words":5,"start":47.315002,"end":48.615},{"sentences":[{"text":"that's okay.","start":49.405,"end":50.045,"sentiment":"neutral","sentiment_score":0.1297726184129715},{"text":"That's all good.","start":50.045,"end":50.765,"sentiment":"positive","sentiment_score":0.5342903931935629},{"text":"I will I'll I'll draft up an email along with the thing and make sure she's well aware that it's to do with what you spoke about.","start":50.765,"end":56.93,"sentiment":"neutral","sentiment_score":0.23854563743979842},{"text":"So that's all good.","start":56.93,"end":57.99,"sentiment":"positive","sentiment_score":0.41623586416244507}],"sentiment":"neutral","sentiment_score":0.27689144677586025,"channel":1,"num_words":36,"start":49.405,"end":57.99},{"sentences":[{"text":"Yeah.","start":57.98,"end":58.3,"sentiment":"neutral","sentiment_score":0.13242048025131226},{"text":"Just give her a call, bro.","start":58.3,"end":59.34,"sentiment":"neutral","sentiment_score":0.08400062347451846},{"text":"She's she's she's chill.","start":59.34,"end":60.8,"sentiment":"neutral","sentiment_score":0.014520258351694793},{"text":"Like, give her a call.","start":60.94,"end":61.899998,"sentiment":"neutral","sentiment_score":0.04450961723923683},{"text":"Maybe just give her a call and send the audio and while you're on the phone, let's just say, look, I've just sent you out the audio sign.","start":61.899998,"end":67.02,"sentiment":"neutral","sentiment_score":0.054229366060878546}],"sentiment":"neutral","sentiment_score":0.055351717963772404,"channel":0,"num_words":44,"start":57.98,"end":67.02},{"sentences":[{"text":"I've just updated the application for your transfer terms as you just as I said.","start":67.02,"end":71.259995,"sentiment":"neutral","sentiment_score":0.0931860829393069},{"text":"And now you're yeah.","start":71.259995,"end":74.125,"sentiment":"neutral","sentiment_score":0.027272414416074753},{"text":"You're you know, you just","start":74.125,"end":75.885,"sentiment":"neutral","sentiment_score":-0.02110356241464615}],"sentiment":"neutral","sentiment_score":0.058390128736694656,"channel":0,"num_words":24,"start":67.02,"end":75.885},{"sentences":[{"text":"Yeah.","start":75.875,"end":76.035,"sentiment":"neutral","sentiment_score":-0.0112774558365345}],"sentiment":"neutral","sentiment_score":-0.0112774558365345,"channel":1,"num_words":1,"start":75.875,"end":76.035},{"sentences":[{"text":"needed","start":75.885,"end":76.125,"sentiment":"neutral","sentiment_score":-0.008750946260988712}],"sentiment":"neutral","sentiment_score":-0.008750946260988712,"channel":0,"num_words":1,"start":75.885,"end":76.125},{"sentences":[{"text":"Yeah.","start":76.035,"end":76.275,"sentiment":"neutral","sentiment_score":-0.01170734502375126}],"sentiment":"neutral","sentiment_score":-0.01170734502375126,"channel":1,"num_words":1,"start":76.035,"end":76.275},{"sentences":[{"text":"to","start":76.125,"end":76.525,"sentiment":"neutral","sentiment_score":-0.013865994289517404}],"sentiment":"neutral","sentiment_score":-0.013865994289517404,"channel":0,"num_words":1,"start":76.125,"end":76.525},{"sentences":[{"text":"Yeah.","start":76.275,"end":76.775,"sentiment":"neutral","sentiment_score":-0.012809354811906816}],"sentiment":"neutral","sentiment_score":-0.012809354811906816,"channel":1,"num_words":1,"start":76.275,"end":76.775},{"sentences":[{"text":"get back","start":76.525,"end":77.085,"sentiment":"neutral","sentiment_score":-0.01666569709777832}],"sentiment":"neutral","sentiment_score":-0.01666569709777832,"channel":0,"num_words":2,"start":76.525,"end":77.085},{"sentences":[{"text":"So","start":77.075,"end":77.235,"sentiment":"neutral","sentiment_score":-0.025945784524083138}],"sentiment":"neutral","sentiment_score":-0.025945784524083138,"channel":1,"num_words":1,"start":77.075,"end":77.235},{"sentences":[{"text":"up on.","start":77.085,"end":77.745,"sentiment":"neutral","sentiment_score":-0.017511530313640833}],"sentiment":"neutral","sentiment_score":-0.017511530313640833,"channel":0,"num_words":2,"start":77.085,"end":77.745},{"sentences":[{"text":"okay.","start":77.715,"end":78.035,"sentiment":"neutral","sentiment_score":-0.015060215257108212},{"text":"So my quest sorry.","start":78.035,"end":78.835,"sentiment":"neutral","sentiment_score":-0.06636727973818779},{"text":"My question is she knows that this is the new strategy now.","start":78.835,"end":82.04,"sentiment":"neutral","sentiment_score":-0.1096662978331248},{"text":"She knows we're not","start":82.04,"end":82.759995,"sentiment":"neutral","sentiment_score":-0.12552902102470398}],"sentiment":"neutral","sentiment_score":-0.09993528534791299,"channel":1,"num_words":21,"start":77.715,"end":82.759995},{"sentences":[{"text":"Correct.","start":82.685,"end":83.185,"sentiment":"neutral","sentiment_score":-0.07511034607887268}],"sentiment":"neutral","sentiment_score":-0.07511034607887268,"channel":0,"num_words":1,"start":82.685,"end":83.185},{"sentences":[{"text":"doing okay.","start":82.759995,"end":83.88,"sentiment":"neutral","sentiment_score":-0.014867786318063736},{"text":"Okay.","start":83.88,"end":84.2,"sentiment":"neutral","sentiment_score":0.021187063306570053}],"sentiment":"neutral","sentiment_score":-0.002849503109852473,"channel":1,"num_words":3,"start":82.759995,"end":84.2},{"sentences":[{"text":"Correct.","start":83.885,"end":84.385,"sentiment":"neutral","sentiment_score":0.06649182736873627}],"sentiment":"neutral","sentiment_score":0.06649182736873627,"channel":0,"num_words":1,"start":83.885,"end":84.385},{"sentences":[{"text":"Cool.","start":84.2,"end":84.7,"sentiment":"neutral","sentiment_score":0.11364257335662842}],"sentiment":"neutral","sentiment_score":0.11364257335662842,"channel":1,"num_words":1,"start":84.2,"end":84.7},{"sentences":[{"text":"Yeah.","start":84.525,"end":85.025,"sentiment":"neutral","sentiment_score":0.05863034725189209}],"sentiment":"neutral","sentiment_score":0.05863034725189209,"channel":0,"num_words":1,"start":84.525,"end":85.025},{"sentences":[{"text":"And","start":84.92,"end":85.24,"sentiment":"neutral","sentiment_score":0.04756752401590347}],"sentiment":"neutral","sentiment_score":0.04756752401590347,"channel":1,"num_words":1,"start":84.92,"end":85.24},{"sentences":[{"text":"Yep.","start":85.165,"end":85.665,"sentiment":"neutral","sentiment_score":0.03684321790933609}],"sentiment":"neutral","sentiment_score":0.03684321790933609,"channel":0,"num_words":1,"start":85.165,"end":85.665},{"sentences":[{"text":"if she need to sign is she gonna like, an ROA or a new a new SOA, or what's going on there?","start":85.24,"end":90.299995,"sentiment":"neutral","sentiment_score":-0.04279659696939317}],"sentiment":"neutral","sentiment_score":-0.04279659696939317,"channel":1,"num_words":22,"start":85.24,"end":90.299995},{"sentences":[{"text":"Fuck.","start":90.98,"end":91.22,"sentiment":"neutral","sentiment_score":-0.2283884733915329},{"text":"She's probably gonna have to be in this way, isn't she?","start":91.22,"end":93.96,"sentiment":"negative","sentiment_score":-0.38816681233319367}],"sentiment":"negative","sentiment_score":-0.37485195075472194,"channel":0,"num_words":12,"start":90.98,"end":93.96},{"sentences":[{"text":"Yeah.","start":94.28,"end":94.78,"sentiment":"negative","sentiment_score":-0.4800146818161011}],"sentiment":"negative","sentiment_score":-0.4800146818161011,"channel":1,"num_words":1,"start":94.28,"end":94.78},{"sentences":[{"text":"Motherfucker.","start":95.62,"end":96.12,"sentiment":"negative","sentiment_score":-0.6948818564414978}],"sentiment":"negative","sentiment_score":-0.6948818564414978,"channel":0,"num_words":1,"start":95.62,"end":96.12},{"sentences":[{"text":"So I I can't I can't get this into force until she signed a new SOA.","start":95.775,"end":100.095,"sentiment":"negative","sentiment_score":-0.4603353813290596},{"text":"Like, that's just a bit I don't know.","start":100.095,"end":101.855,"sentiment":"negative","sentiment_score":-0.399159025400877},{"text":"You're you're the fucking boss, but, like, I'd","start":101.855,"end":104.035,"sentiment":"negative","sentiment_score":-0.3789350427687168}],"sentiment":"negative","sentiment_score":-0.42469120770692825,"channel":1,"num_words":32,"start":95.775,"end":104.035},{"sentences":[{"text":"You know what?","start":106.755,"end":107.735,"sentiment":"neutral","sentiment_score":-0.10394814858833949},{"text":"I so back in the day, I don't know about new processes.","start":107.795,"end":112.455,"sentiment":"neutral","sentiment_score":-0.17892687395215034},{"text":"Back in the day, the file note was adequate for to for a change in insurance recommendation because the recommendation was adjusted based on the client's non disclosure during the time of the device.","start":112.595,"end":125.69,"sentiment":"neutral","sentiment_score":-0.11249607209773625},{"text":"So if you just discuss the you know, you're I'm about to submit the file note for it.","start":125.69,"end":130.03,"sentiment":"neutral","sentiment_score":-0.11785071136222945}],"sentiment":"neutral","sentiment_score":-0.12544994311991023,"channel":0,"num_words":67,"start":106.755,"end":130.03},{"sentences":[{"text":"Yep.","start":130.495,"end":130.995,"sentiment":"neutral","sentiment_score":-0.18746504187583923}],"sentiment":"neutral","sentiment_score":-0.18746504187583923,"channel":1,"num_words":1,"start":130.495,"end":130.995},{"sentences":[{"text":"That's what I would be inclined to do, but, you know, it's fucking as fun.","start":131.785,"end":136.205,"sentiment":"negative","sentiment_score":-0.5612623651822408},{"text":"And even though it's on my it's my decision.","start":136.345,"end":138.105,"sentiment":"negative","sentiment_score":-0.4585881299442715},{"text":"I still need to fix both of this.","start":138.105,"end":139.385,"sentiment":"negative","sentiment_score":-0.5521118715405464},{"text":"Right?","start":139.385,"end":139.785,"sentiment":"neutral","sentiment_score":-0.17916959524154663},{"text":"So let me","start":139.785,"end":140.265,"sentiment":"neutral","sentiment_score":-0.08996884400645892}],"sentiment":"negative","sentiment_score":-0.48367221518937087,"channel":0,"num_words":36,"start":131.785,"end":140.265},{"sentences":[{"text":"Yeah.","start":140.25,"end":140.75,"sentiment":"neutral","sentiment_score":-0.06311995536088943}],"sentiment":"neutral","sentiment_score":-0.06311995536088943,"channel":1,"num_words":1,"start":140.25,"end":140.75},{"sentences":[{"text":"call let me call Connor, and I'll get back in touch.","start":140.265,"end":143.005,"sentiment":"neutral","sentiment_score":-0.02445933921262622}],"sentiment":"neutral","sentiment_score":-0.02445933921262622,"channel":0,"num_words":11,"start":140.265,"end":143.005},{"sentences":[{"text":"Alright, man.","start":143.61,"end":144.17,"sentiment":"neutral","sentiment_score":0.018763276748359203},{"text":"I'll draft up the thing and have it ready to go regardless, but you just find if you need a new SOA signed before we can do this.","start":144.17,"end":150.03,"sentiment":"neutral","sentiment_score":-0.035375923450504033},{"text":"Alright.","start":151.61,"end":152.085,"sentiment":"neutral","sentiment_score":0.012324713170528412}],"sentiment":"neutral","sentiment_score":-0.030344341611189228,"channel":1,"num_words":31,"start":143.61,"end":152.085},{"sentences":[{"text":"Okay.","start":152.21,"end":152.61,"sentiment":"neutral","sentiment_score":0.004373856820166111},{"text":"For her file notes, do I put it in the task of new retail cover?","start":152.61,"end":158.93001,"sentiment":"neutral","sentiment_score":-0.01405620581159989},{"text":"Or","start":158.93001,"end":159.43001,"sentiment":"neutral","sentiment_score":-0.008077003061771393}],"sentiment":"neutral","sentiment_score":-0.012620366671506096,"channel":0,"num_words":17,"start":152.21,"end":159.43001},{"sentences":[{"text":"Yes.","start":162.80501,"end":163.125,"sentiment":"neutral","sentiment_score":-0.0067630670964717865},{"text":"Leave your phone note in there because, technically, you you basically told her on the phone that she was gonna get a decline.","start":163.125,"end":170.08,"sentiment":"neutral","sentiment_score":-0.13264194276669752},{"text":"Right?","start":170.08,"end":170.58,"sentiment":"neutral","sentiment_score":-0.05618000030517578}],"sentiment":"neutral","sentiment_score":-0.1245483100414276,"channel":1,"num_words":25,"start":162.80501,"end":170.58},{"sentences":[{"text":"yeah.","start":171.035,"end":171.535,"sentiment":"neutral","sentiment_score":-0.043925605714321136}],"sentiment":"neutral","sentiment_score":-0.043925605714321136,"channel":0,"num_words":1,"start":171.035,"end":171.535},{"sentences":[{"text":"Yeah.","start":171.84,"end":172.23999,"sentiment":"neutral","sentiment_score":0.0548391193151474},{"text":"Cool.","start":172.23999,"end":172.56,"sentiment":"neutral","sentiment_score":0.1504882425069809},{"text":"And then I'll create a new transfer terms project for when I send this out, and we'll get the ball rolling on that.","start":172.56,"end":178.26,"sentiment":"neutral","sentiment_score":0.12865252533684607}],"sentiment":"neutral","sentiment_score":0.1265734177827835,"channel":1,"num_words":25,"start":171.84,"end":178.26},{"sentences":[{"text":"Alright.","start":179.41,"end":179.81,"sentiment":"neutral","sentiment_score":0.19838003814220428},{"text":"Perfect.","start":179.81,"end":180.31,"sentiment":"neutral","sentiment_score":0.2986322045326233},{"text":"Insurance.","start":180.53,"end":181.03,"sentiment":"neutral","sentiment_score":0.1467544138431549},{"text":"I'm just putting in the note now.","start":183.33,"end":185.19,"sentiment":"neutral","sentiment_score":0.10005127532141549},{"text":"Yeah.","start":187.17293,"end":187.65294,"sentiment":"neutral","sentiment_score":0.15574876964092255}],"sentiment":"neutral","sentiment_score":0.13635221394625577,"channel":0,"num_words":11,"start":179.41,"end":187.65294},{"sentences":[{"text":"Cool.","start":187.65294,"end":187.97293,"sentiment":"neutral","sentiment_score":0.21731235086917877},{"text":"Done.","start":187.97293,"end":188.47293,"sentiment":"neutral","sentiment_score":0.16247016191482544},{"text":"I'll leave a note.","start":188.69293,"end":189.65294,"sentiment":"neutral","sentiment_score":0.1276062000542879},{"text":"I'll leave a note, and then I will call Connor.","start":189.65294,"end":192.61293,"sentiment":"neutral","sentiment_score":0.0999024823307991},{"text":"I'll call you back.","start":192.61293,"end":193.51294,"sentiment":"neutral","sentiment_score":0.08715777844190598}],"sentiment":"neutral","sentiment_score":0.11189316250383854,"channel":0,"num_words":20,"start":187.65294,"end":193.51294},{"sentences":[{"text":"Alright.","start":194.12288,"end":194.60287,"sentiment":"neutral","sentiment_score":0.1958665102720261},{"text":"Sounds good, man.","start":194.60287,"end":195.24287,"sentiment":"neutral","sentiment_score":0.33304206530253094},{"text":"Bye.","start":195.24287,"end":195.74287,"sentiment":"neutral","sentiment_score":0.27630430459976196}],"sentiment":"neutral","sentiment_score":0.29425940215587615,"channel":1,"num_words":5,"start":194.12288,"end":195.74287},{"sentences":[{"text":"Thanks, man.","start":195.89293,"end":196.37292,"sentiment":"neutral","sentiment_score":0.31745612621307373},{"text":"Bye.","start":196.37292,"end":196.87292,"sentiment":"neutral","sentiment_score":-0.07072283327579498}],"sentiment":"neutral","sentiment_score":0.18806313971678415,"channel":0,"num_words":3,"start":195.89293,"end":196.87292}]},"summary":{"result":"success","short":"The customer is speaking with a representative about transferring a payment to a new insurance policy. The representative confirms that the payment has been received and asks the customer to confirm if it was received. The customer is hesitant to do so until the new policy is signed, but the representative assures them that they will make sure it is processed."},"intents":{"segments":[{"text":"Emma Brown sent you an email. All knows for transfer terms, and she has submitted a choice Super Choice contribution form with her employer. Her payslip shows that she is getting paid up to 24. We just need to confirm that's actually received. But, yeah, you can do you can submit the transfer terms, please. Yes. Wait.","start_word":45,"end_word":101,"intents":[{"intent":"Send email","confidence_score":0.43057486}]},{"text":"Her payslip shows that she is getting paid up to 24. We just need to confirm that's actually received. But, yeah, you can do you can submit the transfer terms, please. Yes. Wait.","start_word":69,"end_word":101,"intents":[{"intent":"Confirm payment","confidence_score":0.19898418}]},{"text":"I'll draft that up, and I'll send it to her. She's expecting that via auto sign? She knows it's coming? No. That I just asked the questions. that's okay. That's all good. I will I'll I'll draft up an email along with the thing and make sure she's well aware that it's to do with what you spoke about. So that's all good.","start_word":102,"end_word":164,"intents":[{"intent":"Draft email","confidence_score":0.47748053}]},{"text":"I've just updated the application for your transfer terms as you just as I said.","start_word":209,"end_word":223,"intents":[{"intent":"Update application","confidence_score":0.15354596}]},{"text":"So if you just discuss the you know, you're I'm about to submit the file note for it. Yep.","start_word":390,"end_word":408,"intents":[{"intent":"Submit file note","confidence_score":0.6528555}]},{"text":"call let me call Connor, and I'll get back in touch. Alright, man.","start_word":446,"end_word":458,"intents":[{"intent":"Call Connor","confidence_score":0.39546758}]},{"text":"Alright. Okay.","start_word":487,"end_word":488,"intents":[{"intent":"Confirm soa","confidence_score":0.023883073}]},{"text":"And then I'll create a new transfer terms project for when I send this out, and we'll get the ball rolling on that. Alright.","start_word":533,"end_word":556,"intents":[{"intent":"Create new transfer terms project","confidence_score":0.019532692}]}]},"sentiments":{"segments":[{"text":"Hi, sir. How'd you go?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.038969531655311584},{"text":"Brother, I'll fucking get it done, baby. Goddamn.","start_word":5,"end_word":12,"sentiment":"negative","sentiment_score":-0.6393799185752869},{"text":"You want the triple one? It's not far. You got 111 as your as your dial contact? Goddamn. Yeah, bro. Yeah, Oh. man. 100%.","start_word":13,"end_word":36,"sentiment":"neutral","sentiment_score":-0.03606882691383362},{"text":"Oh, I love the symmetry.","start_word":37,"end_word":41,"sentiment":"positive","sentiment_score":0.5420831441879272},{"text":"Oh. Yes. Okay. Emma Brown sent you an email. All knows for transfer terms, and she has submitted a choice Super Choice contribution form with her employer. Her payslip shows that she is getting paid up to 24. We just need to confirm that's actually received. But, yeah, you can do you can submit the transfer terms, please. Yes. Wait. I'll draft that up, and I'll send it to her. She's expecting that via auto sign? She knows it's coming? No. That I just asked the questions. that's okay.","start_word":42,"end_word":130,"sentiment":"neutral","sentiment_score":0.07039537280797958},{"text":"That's all good.","start_word":131,"end_word":133,"sentiment":"positive","sentiment_score":0.5333866477012634},{"text":"I will I'll I'll draft up an email along with the thing and make sure she's well aware that it's to do with what you spoke about.","start_word":134,"end_word":160,"sentiment":"neutral","sentiment_score":0.2456529438495636},{"text":"So that's all good.","start_word":161,"end_word":164,"sentiment":"positive","sentiment_score":0.415426641702652},{"text":"Yeah. Just give her a call, bro. She's she's she's chill. Like, give her a call. Maybe just give her a call and send the audio and while you're on the phone, let's just say, look, I've just sent you out the audio sign. I've just updated the application for your transfer terms as you just as I said. And now you're yeah. You're you know, you just Yeah. needed Yeah. to Yeah. get back So up on. okay. So my quest sorry. My question is she knows that this is the new strategy now. She knows we're not Correct. doing okay. Okay. Correct. Cool. Yeah. And Yep. if she need to sign is she gonna like, an ROA or a new a new SOA, or what's going on there?","start_word":165,"end_word":294,"sentiment":"neutral","sentiment_score":0.008146054111421108},{"text":"Fuck. She's probably gonna have to be in this way, isn't she? Yeah. Motherfucker. So I I can't I can't get this into force until she signed a new SOA. Like, that's just a bit I don't know. You're you're the fucking boss, but, like, I'd You know what?","start_word":295,"end_word":343,"sentiment":"negative","sentiment_score":-0.4039033225604466},{"text":"I so back in the day, I don't know about new processes. Back in the day, the file note was adequate for to for a change in insurance recommendation because the recommendation was adjusted based on the client's non disclosure during the time of the device. So if you just discuss the you know, you're I'm about to submit the file note for it. Yep.","start_word":344,"end_word":408,"sentiment":"neutral","sentiment_score":-0.13019636273384094},{"text":"That's what I would be inclined to do, but, you know, it's fucking as fun. And even though it's on my it's my decision. I still need to fix both of this.","start_word":409,"end_word":440,"sentiment":"negative","sentiment_score":-0.5412253141403198},{"text":"Right? So let me Yeah. call let me call Connor, and I'll get back in touch. Alright, man. I'll draft up the thing and have it ready to go regardless, but you just find if you need a new SOA signed before we can do this. Alright. Okay. For her file notes, do I put it in the task of new retail cover? Or Yes. Leave your phone note in there because, technically, you you basically told her on the phone that she was gonna get a decline. Right? yeah. Yeah. Cool. And then I'll create a new transfer terms project for when I send this out, and we'll get the ball rolling on that. Alright. Perfect. Insurance. I'm just putting in the note now. Yeah. Cool. Done. I'll leave a note. I'll leave a note, and then I will call Connor. I'll call you back. Alright. Sounds good, man. Bye.","start_word":441,"end_word":591,"sentiment":"neutral","sentiment_score":0.0362895242869854},{"text":"Thanks, man.","start_word":592,"end_word":593,"sentiment":"positive","sentiment_score":0.3749421834945678},{"text":"Bye.","start_word":594,"end_word":594,"sentiment":"neutral","sentiment_score":0.11027999967336656}],"average":{"sentiment":"neutral","sentiment_score":-0.05339758310999189}}}}