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can","start":30.829998,"end":31.15,"sentiment":"neutral","sentiment_score":-0.1281251683831215}],"sentiment":"neutral","sentiment_score":-0.09827489654223125,"channel":0,"num_words":3,"start":30.509998,"end":31.15},{"sentences":[{"text":"I'm","start":31.11,"end":31.43,"sentiment":"neutral","sentiment_score":-0.16193008422851562}],"sentiment":"neutral","sentiment_score":-0.16193008422851562,"channel":1,"num_words":1,"start":31.11,"end":31.43},{"sentences":[{"text":"hear you","start":31.15,"end":31.63,"sentiment":"neutral","sentiment_score":-0.1699683517217636}],"sentiment":"neutral","sentiment_score":-0.1699683517217636,"channel":0,"num_words":2,"start":31.15,"end":31.63},{"sentences":[{"text":"sorry.","start":31.43,"end":31.91,"sentiment":"neutral","sentiment_score":-0.2160150408744812}],"sentiment":"neutral","sentiment_score":-0.2160150408744812,"channel":1,"num_words":1,"start":31.43,"end":31.91},{"sentences":[{"text":"well.","start":31.63,"end":32.129997,"sentiment":"neutral","sentiment_score":-0.2349775433540344}],"sentiment":"neutral","sentiment_score":-0.2349775433540344,"channel":0,"num_words":1,"start":31.63,"end":32.129997},{"sentences":[{"text":"I'm not hearing any response.","start":31.91,"end":33.69,"sentiment":"negative","sentiment_score":-0.5539963185787201},{"text":"I'll disconnect this call, and then I'll call you back.","start":34.23,"end":37.21,"sentiment":"negative","sentiment_score":-0.3472386598587036}],"sentiment":"negative","sentiment_score":-0.41615787943204247,"channel":1,"num_words":15,"start":31.91,"end":37.21},{"sentences":[{"text":"Okay.","start":37.79,"end":38.29,"sentiment":"neutral","sentiment_score":-0.07998666167259216}],"sentiment":"neutral","sentiment_score":-0.07998666167259216,"channel":0,"num_words":1,"start":37.79,"end":38.29}]},"summary":{"result":"success","short":"The customer is trying to reach Mr. Varenderjit Singh but is having trouble hearing the representative. They ask if the representative can hear them but still can't hear them. The call ends abruptly and the representative suggests calling back later."},"intents":{"segments":[{"text":"I can I'm hear you sorry. well. I'm not hearing any response. I'll disconnect this call, and then I'll call you back. Okay.","start_word":54,"end_word":76,"intents":[{"intent":"Authenticate communication","confidence_score":0.0021960698}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Hi. Airtel accounts. Am I speaking to mister Varenderjit Singh? Yes. That's correct.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.13949403166770935},{"text":"Yeah. Thank you.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.5231056213378906},{"text":"Hello? Yes. Yes. It's Hello? fine. When did you think? Can you hear me? Hello? Can you hear me? Hello? Yes. Yes. I can hear you well. Hello? Can you hear me? Yes. I can I'm hear you sorry. well.","start_word":21,"end_word":60,"sentiment":"neutral","sentiment_score":-0.023534221574664116},{"text":"I'm not hearing any response. I'll disconnect this call, and then I'll call you back.","start_word":61,"end_word":75,"sentiment":"negative","sentiment_score":-0.4189172387123108},{"text":"Okay.","start_word":76,"end_word":76,"sentiment":"neutral","sentiment_score":-0.11422854661941528}],"average":{"sentiment":"neutral","sentiment_score":-0.03872378410831574}}}}