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This is Earekal accounts. We're following up in reference to your invoice, which is currently overdue in our records. We tried to process the payment. However, it was declined due to insufficient funds.\n\nCould you please review the invoice and advise unexpected payment date? We're reaching out in reference to this to help you avoid a late fee. If you need any assistance, please let us know. At your earliest convenience, please feel free to process your payment if you would like to use a new card. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0450808606.","start":0.16,"end":7.94,"sentiment":"neutral","sentiment_score":0.0047900587087497115}],"sentiment":"neutral","sentiment_score":0.0047900587087497115,"channel":1,"num_words":8,"start":0.16,"end":7.94},{"sentences":[{"text":"Hi.","start":10.0,"end":10.4,"sentiment":"neutral","sentiment_score":0.01230232696980238},{"text":"This is Earekal accounts.","start":10.639999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.019951052265241742},{"text":"We're following up in reference to your invoice, which is currently overdue in our records.","start":12.24,"end":18.255001,"sentiment":"neutral","sentiment_score":-0.07271214472129942},{"text":"We tried to process the payment.","start":18.715,"end":20.335001,"sentiment":"neutral","sentiment_score":-0.1315938619275888},{"text":"However, it was declined due to insufficient funds.","start":20.475,"end":23.135,"sentiment":"negative","sentiment_score":-0.45608434826135635}],"sentiment":"neutral","sentiment_score":-0.1599062821307384,"channel":0,"num_words":34,"start":10.0,"end":23.135},{"sentences":[{"text":"Could you please review the invoice and advise unexpected payment date?","start":23.515,"end":27.855,"sentiment":"neutral","sentiment_score":-0.17174026640978726},{"text":"We're reaching out in reference to this to help you avoid a late fee.","start":27.98,"end":32.48,"sentiment":"neutral","sentiment_score":-0.04020703850047929},{"text":"If you need any assistance, please let us know.","start":32.7,"end":35.6,"sentiment":"neutral","sentiment_score":-0.0013065085642867615},{"text":"At your earliest convenience, please feel free to process your payment if you would like to use a new card.","start":35.9,"end":43.27894,"sentiment":"neutral","sentiment_score":0.08842439502477646},{"text":"Thank you, and have a good one.","start":43.27894,"end":44.738937,"sentiment":"positive","sentiment_score":0.6527849308082035}],"sentiment":"neutral","sentiment_score":0.06351118638622956,"channel":0,"num_words":61,"start":23.515,"end":44.738937}]},"summary":{"result":"success","short":"The customer's overdue invoice is being addressed by a representative from digital accounts, who is following up on the payment for the invoice. The payment was declined due to insufficient funds, but the representative is offering to process the payment with a new card if requested. The customer is advised to call if they need assistance with the overdue invoice."},"intents":{"segments":[{"text":"We tried to process the payment. However, it was declined due to insufficient funds. Could you please review the invoice and advise unexpected payment date? We're reaching out in reference to this to help you avoid a late fee. If you need any assistance, please let us know. At your earliest convenience, please feel free to process your payment if you would like to use a new card. Thank you, and have a good one.","start_word":28,"end_word":102,"intents":[{"intent":"Process payment","confidence_score":0.45331946}]},{"text":"Could you please review the invoice and advise unexpected payment date?","start_word":42,"end_word":52,"intents":[{"intent":"Review invoice","confidence_score":0.015306378}]},{"text":"If you need any assistance, please let us know. At your earliest convenience, please feel free to process your payment if you would like to use a new card. Thank you, and have a good one.","start_word":67,"end_word":102,"intents":[{"intent":"Provide assistance","confidence_score":0.3290642}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0450808606. Hi. This is Earekal accounts. We're following up in reference to your invoice, which is currently overdue in our records. We tried to process the payment.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":-0.04483279213309288},{"text":"However, it was declined due to insufficient funds.","start_word":34,"end_word":41,"sentiment":"negative","sentiment_score":-0.4547110497951507},{"text":"Could you please review the invoice and advise unexpected payment date? We're reaching out in reference to this to help you avoid a late fee. If you need any assistance, please let us know. At your earliest convenience, please feel free to process your payment if you would like to use a new card.","start_word":42,"end_word":95,"sentiment":"neutral","sentiment_score":-0.011626728810369968},{"text":"Thank you, and have a good one.","start_word":96,"end_word":102,"sentiment":"positive","sentiment_score":0.6813578605651855}],"average":{"sentiment":"neutral","sentiment_score":-0.008473627707537483}}}}