{"metadata":{"transaction_key":"deprecated","request_id":"01a0c1f3-5dd1-7e83-a948-fe978732e8d2","sha256":"4794dd741defa57b59c37b995f99f679146166ab8f0f0aafdea3b91fd2beda7c","created":"2026-09-21T03:12:27.903Z","duration":6.9119377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You've reached Arnold Horace. I can't take your call at at the moment. Please leave a message and I'll","confidence":0.99365234,"words":[{"word":"you've","start":2.32,"end":2.48,"confidence":0.56762695,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.2838493883609772},{"word":"reached","start":2.48,"end":2.8,"confidence":0.98535156,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.2367434203624725},{"word":"arnold","start":2.8,"end":3.12,"confidence":0.9760742,"punctuated_word":"Arnold","sentiment":"neutral","sentiment_score":-0.2193063646554947},{"word":"horace","start":3.12,"end":3.62,"confidence":0.90022784,"punctuated_word":"Horace.","sentiment":"neutral","sentiment_score":-0.3031448721885681},{"word":"i","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7818658947944641},{"word":"can't","start":3.9199998,"end":4.16,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.8112239241600037},{"word":"take","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8454785346984863},{"word":"your","start":4.3199997,"end":4.48,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8587619066238403},{"word":"call","start":4.48,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8440808057785034},{"word":"at","start":4.7999997,"end":5.12,"confidence":0.8588867,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8268806338310242},{"word":"at","start":5.12,"end":5.2799997,"confidence":0.6821289,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8287478089332581},{"word":"the","start":5.2799997,"end":5.3599997,"confidence":0.98535156,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8394623398780823},{"word":"moment","start":5.3599997,"end":5.68,"confidence":0.99365234,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7792325019836426},{"word":"please","start":5.68,"end":6.0,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5874627232551575},{"word":"leave","start":6.0,"end":6.16,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4720878303050995},{"word":"a","start":6.16,"end":6.24,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.504313051700592},{"word":"message","start":6.24,"end":6.56,"confidence":0.99902344,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5073984861373901},{"word":"and","start":6.56,"end":6.64,"confidence":0.35473633,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4658859968185425},{"word":"i'll","start":6.64,"end":6.9119377,"confidence":0.7182617,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.3772506713867187}],"paragraphs":{"transcript":"\nYou've reached Arnold Horace. I can't take your call at at the moment. Please leave a message and I'll","paragraphs":[{"sentences":[{"text":"You've reached Arnold Horace.","start":2.32,"end":3.62,"sentiment":"neutral","sentiment_score":-0.26076101139187813},{"text":"I can't take your call at at the moment.","start":3.76,"end":5.68,"sentiment":"negative","sentiment_score":-0.8239704834090339},{"text":"Please leave a message and I'll","start":5.68,"end":6.9119377,"sentiment":"negative","sentiment_score":-0.4857331266005834}],"sentiment":"negative","sentiment_score":-0.5985882713606483,"num_words":19,"start":2.32,"end":6.9119377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've reached Arnold Horace. I can't take your call at at the moment. Please leave a message and I'll","paragraphs":[{"sentences":[{"text":"You've reached Arnold Horace.","start":2.32,"end":3.62,"sentiment":"neutral","sentiment_score":-0.26076101139187813},{"text":"I can't take your call at at the moment.","start":3.76,"end":5.68,"sentiment":"negative","sentiment_score":-0.8239704834090339},{"text":"Please leave a message and I'll","start":5.68,"end":6.9119377,"sentiment":"negative","sentiment_score":-0.4857331266005834}],"sentiment":"negative","sentiment_score":-0.5985882713606483,"channel":1,"num_words":19,"start":2.32,"end":6.9119377}]},"summary":{"result":"success","short":"You've reached Arnold Horace. I can't take your call at at the moment. Please leave a message and I'll"},"intents":{"segments":[{"text":"I can't take your call at at the moment.","start_word":4,"end_word":12,"intents":[{"intent":"Leave message","confidence_score":0.8538423}]}]},"sentiments":{"segments":[{"text":"You've reached Arnold Horace.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.27712905406951904},{"text":"I can't take your call at at the moment. Please leave a message and I'll","start_word":4,"end_word":18,"sentiment":"negative","sentiment_score":-0.6835582256317139}],"average":{"sentiment":"negative","sentiment_score":-0.5714398088126347}}}}