{"metadata":{"transaction_key":"deprecated","request_id":"019fd9f9-87db-7772-a597-d68e6c1f9aa5","sha256":"49774ed88d8ee4117b4ae6f1d2856e8cca22d77b8e0438ab5c572870d32968fa","created":"2026-08-07T02:07:18.111Z","duration":26.783937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":86,"output_tokens":38},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":98},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Samantha. It's Tommy here from Oakview Financial. Just giving you a call for your annual review. Our number is 130160796. I'll send you a message and, hopefully tee up a conversation with you very soon. Thank you so much.","confidence":1.0,"words":[{"word":"good","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28288477659225464},{"word":"morning","start":9.84,"end":10.24,"confidence":0.99853516,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4137709736824035},{"word":"samantha","start":10.24,"end":10.639999,"confidence":1.0,"punctuated_word":"Samantha.","sentiment":"positive","sentiment_score":0.37388700246810913},{"word":"it's","start":10.639999,"end":10.96,"confidence":1.0,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3615055084228515},{"word":"tommy","start":10.96,"end":11.28,"confidence":0.9951172,"punctuated_word":"Tommy","sentiment":"positive","sentiment_score":0.405070960521698},{"word":"here","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.359697163105011},{"word":"from","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.338483601808548},{"word":"oakview","start":11.679999,"end":12.08,"confidence":0.81689453,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.2008689045906067},{"word":"financial","start":12.08,"end":12.58,"confidence":0.81225586,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.30145007371902466},{"word":"just","start":12.815,"end":13.054999,"confidence":1.0,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.4441583752632141},{"word":"giving","start":13.054999,"end":13.214999,"confidence":1.0,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.3970740735530853},{"word":"you","start":13.214999,"end":13.455,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4090032875537872},{"word":"a","start":13.455,"end":13.615,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3973449170589447},{"word":"call","start":13.615,"end":13.934999,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.4110298752784729},{"word":"for","start":13.934999,"end":14.174999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4038008451461792},{"word":"your","start":14.174999,"end":14.575,"confidence":0.9902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4547368288040161},{"word":"annual","start":14.575,"end":14.8949995,"confidence":0.99902344,"punctuated_word":"annual","sentiment":"positive","sentiment_score":0.3352627754211426},{"word":"review","start":14.8949995,"end":15.3949995,"confidence":0.9975586,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.28552722930908203},{"word":"our","start":15.455,"end":15.615,"confidence":0.9970703,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.15250997245311737},{"word":"number","start":15.615,"end":15.855,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.16231709718704224},{"word":"is","start":15.855,"end":16.015,"confidence":0.93603516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22743190824985504},{"word":"130160796","start":16.015,"end":19.055,"confidence":0.999783,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.2317263185977936},{"word":"i'll","start":19.055,"end":19.215,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.31620654463768005},{"word":"send","start":19.215,"end":19.455,"confidence":1.0,"punctuated_word":"send","sentiment":"positive","sentiment_score":0.3456759452819824},{"word":"you","start":19.455,"end":19.615,"confidence":0.99609375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3771146833896637},{"word":"a","start":19.615,"end":19.695,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3726661205291748},{"word":"message","start":19.695,"end":20.175,"confidence":1.0,"punctuated_word":"message","sentiment":"positive","sentiment_score":0.34488239884376526},{"word":"and","start":20.175,"end":20.494999,"confidence":0.77490234,"punctuated_word":"and,","sentiment":"positive","sentiment_score":0.4009710550308227},{"word":"hopefully","start":20.735,"end":21.215,"confidence":1.0,"punctuated_word":"hopefully","sentiment":"positive","sentiment_score":0.4972961544990539},{"word":"tee","start":21.215,"end":21.375,"confidence":0.64697266,"punctuated_word":"tee","sentiment":"positive","sentiment_score":0.5282540321350098},{"word":"up","start":21.375,"end":21.695,"confidence":0.9980469,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.4967882037162781},{"word":"a","start":21.695,"end":22.095,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5635190010070801},{"word":"conversation","start":22.095,"end":22.595,"confidence":1.0,"punctuated_word":"conversation","sentiment":"positive","sentiment_score":0.4758113622665405},{"word":"with","start":22.654999,"end":22.814999,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5301647186279297},{"word":"you","start":22.814999,"end":22.974998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3958997428417206},{"word":"very","start":22.974998,"end":23.215,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.403514564037323},{"word":"soon","start":23.215,"end":23.615,"confidence":1.0,"punctuated_word":"soon.","sentiment":"positive","sentiment_score":0.40876102447509766},{"word":"thank","start":23.615,"end":23.855,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7786672711372375},{"word":"you","start":23.855,"end":24.015,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7428478002548218},{"word":"so","start":24.015,"end":24.175,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7630665898323059},{"word":"much","start":24.175,"end":24.675,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.49263668060302734}],"paragraphs":{"transcript":"\nGood morning, Samantha. It's Tommy here from Oakview Financial. Just giving you a call for your annual review. Our number is 130160796. I'll send you a message and, hopefully tee up a conversation with you very soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Good morning, Samantha.","start":9.599999,"end":10.639999,"sentiment":"positive","sentiment_score":0.3568475842475891},{"text":"It's Tommy here from Oakview Financial.","start":10.639999,"end":12.58,"sentiment":"neutral","sentiment_score":0.32784603536129},{"text":"Just giving you a call for your annual review.","start":12.815,"end":15.3949995,"sentiment":"positive","sentiment_score":0.3931042452653249},{"text":"Our number is 130160796.","start":15.455,"end":19.055,"sentiment":"neutral","sentiment_score":0.19349632412195206},{"text":"I'll send you a message and, hopefully tee up a conversation with you very soon.","start":19.055,"end":23.615,"sentiment":"positive","sentiment_score":0.4305017034212748}],"sentiment":"positive","sentiment_score":0.37316400054338816,"num_words":37,"start":9.599999,"end":23.615},{"sentences":[{"text":"Thank you so much.","start":23.615,"end":24.675,"sentiment":"positive","sentiment_score":0.6943045854568481}],"sentiment":"positive","sentiment_score":0.6943045854568481,"num_words":4,"start":23.615,"end":24.675}]}}]},{"alternatives":[{"transcript":"Voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"voice","start":0.39999998,"end":0.64,"confidence":0.9790039,"punctuated_word":"Voice","sentiment":"neutral","sentiment_score":-0.16969409584999084},{"word":"mail","start":0.64,"end":1.12,"confidence":0.9995117,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":-0.18393494188785553},{"word":"the","start":1.12,"end":1.36,"confidence":0.99902344,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.46757635474205017},{"word":"person","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4417771100997925},{"word":"you're","start":1.5999999,"end":1.8399999,"confidence":0.98291016,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.3902677297592163},{"word":"trying","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.439978152513504},{"word":"to","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4762603342533112},{"word":"reach","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.4898269474506378},{"word":"is","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4735124707221985},{"word":"not","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.519588053226471},{"word":"available","start":2.8799999,"end":3.3799999,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5044983625411987},{"word":"at","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.19829757511615753},{"word":"the","start":3.76,"end":3.84,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15133413672447205},{"word":"tone","start":3.84,"end":4.34,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.15097878873348236},{"word":"please","start":4.4,"end":4.7999997,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2066640704870224},{"word":"record","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.24141211807727816},{"word":"your","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2212396115064621},{"word":"message","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1955309808254242},{"word":"when","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.10738524794578552},{"word":"you","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13870306313037872},{"word":"have","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10169698297977448},{"word":"finished","start":6.3199997,"end":6.72,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.10449239611625671},{"word":"recording","start":6.72,"end":7.22,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.14276805520057678},{"word":"you","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19459831714630127},{"word":"may","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.20346342027187347},{"word":"hang","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.20878253877162933},{"word":"up","start":7.9199996,"end":8.42,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20598319172859192}],"paragraphs":{"transcript":"\nVoice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Voice mail.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":-0.1768145188689232},{"text":"The person you're trying to reach is not available.","start":1.12,"end":3.3799999,"sentiment":"negative","sentiment_score":-0.46703172392315334},{"text":"At the tone, please record your message.","start":3.52,"end":5.7,"sentiment":"neutral","sentiment_score":-0.1950653259243284},{"text":"When you have finished recording, you may hang up.","start":5.7599998,"end":8.42,"sentiment":"neutral","sentiment_score":-0.15643035703235203}],"sentiment":"neutral","sentiment_score":-0.27149055732621086,"num_words":27,"start":0.39999998,"end":8.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Good morning, Samantha. It's Tommy here from Oakview Financial. Just giving you a call for your annual review. Our number is 130160796. I'll send you a message and, hopefully tee up a conversation with you very soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Voice mail.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":-0.1768145188689232},{"text":"The person you're trying to reach is not available.","start":1.12,"end":3.3799999,"sentiment":"negative","sentiment_score":-0.46703172392315334},{"text":"At the tone, please record your message.","start":3.52,"end":5.7,"sentiment":"neutral","sentiment_score":-0.1950653259243284},{"text":"When you have finished recording, you may hang up.","start":5.7599998,"end":8.42,"sentiment":"neutral","sentiment_score":-0.15643035703235203}],"sentiment":"neutral","sentiment_score":-0.27149055732621086,"channel":1,"num_words":27,"start":0.39999998,"end":8.42},{"sentences":[{"text":"Good morning, Samantha.","start":9.599999,"end":10.639999,"sentiment":"positive","sentiment_score":0.3568475842475891},{"text":"It's Tommy here from Oakview Financial.","start":10.639999,"end":12.58,"sentiment":"neutral","sentiment_score":0.32784603536129},{"text":"Just giving you a call for your annual review.","start":12.815,"end":15.3949995,"sentiment":"positive","sentiment_score":0.3931042452653249},{"text":"Our number is 130160796.","start":15.455,"end":19.055,"sentiment":"neutral","sentiment_score":0.19349632412195206},{"text":"I'll send you a message and, hopefully tee up a conversation with you very soon.","start":19.055,"end":23.615,"sentiment":"positive","sentiment_score":0.4305017034212748}],"sentiment":"positive","sentiment_score":0.37316400054338816,"channel":0,"num_words":37,"start":9.599999,"end":23.615},{"sentences":[{"text":"Thank you so much.","start":23.615,"end":24.675,"sentiment":"positive","sentiment_score":0.6943045854568481}],"sentiment":"positive","sentiment_score":0.6943045854568481,"channel":0,"num_words":4,"start":23.615,"end":24.675}]},"summary":{"result":"success","short":"An agent from Oakview Financial calls Samantha for her annual review and leaves a message with their phone number. The agent mentions that Samantha will hear from her soon and will follow up with her."},"intents":{"segments":[{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Good morning, Samantha. It's Tommy here from Oakview Financial. Just giving you a call for your annual review. Our number is 130160796. I'll send you a message and, hopefully tee up a conversation with you very soon. Thank you so much.","start_word":11,"end_word":67,"intents":[{"intent":"Record message","confidence_score":0.039337583}]},{"text":"I'll send you a message and, hopefully tee up a conversation with you very soon. Thank you so much.","start_word":49,"end_word":67,"intents":[{"intent":"Send message","confidence_score":0.38505417}]}]},"sentiments":{"segments":[{"text":"Voice mail.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.17918799817562103},{"text":"The person you're trying to reach is not available.","start_word":2,"end_word":10,"sentiment":"negative","sentiment_score":-0.4573599696159363},{"text":"At the tone, please record your message. When you have finished recording, you may hang up.","start_word":11,"end_word":26,"sentiment":"neutral","sentiment_score":-0.17342959344387054},{"text":"Good morning, Samantha.","start_word":27,"end_word":29,"sentiment":"positive","sentiment_score":0.371640145778656},{"text":"It's Tommy here from Oakview Financial.","start_word":30,"end_word":35,"sentiment":"neutral","sentiment_score":0.31924062967300415},{"text":"Just giving you a call for your annual review.","start_word":36,"end_word":44,"sentiment":"positive","sentiment_score":0.3837100565433502},{"text":"Our number is 130160796.","start_word":45,"end_word":48,"sentiment":"neutral","sentiment_score":0.21261131763458252},{"text":"I'll send you a message and, hopefully tee up a conversation with you very soon. Thank you so much.","start_word":49,"end_word":67,"sentiment":"positive","sentiment_score":0.48906129598617554}],"average":{"sentiment":"neutral","sentiment_score":0.159802144887496}}}}