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This is Cara Total account. How may I help you today? Oh. Yeah.\n\nSorry to hear about that. What what is the number? Okay. Oh, thank you so much. Your it's an Indian phone number that you would like to use in Australia.\n\nYeah. Yeah. I'm so sorry to hear about that. However, you have reached a wrong phone number. This is Airtel Australia.\n\nWhat we do is to provide Internet services and a mobile plan services for Australian number. We only support Australian phone number. So about your Indian phone number, you still need to contact your local network, which is Airtel India. It's just the same name Airtel, but we are a separate company. We're getting a lot of calls with the same reason, but we yeah.\n\nYeah. Actually, we don't have any contact about them. You just try to search. Yeah. No.\n\nNo. I'm sorry. Thank you. Have a good one. Mhmm.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.13335244357585907},{"text":"This is Cara Total account.","start":1.4399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.2018170326948166},{"text":"How may I help you today?","start":2.8799999,"end":4.26,"sentiment":"neutral","sentiment_score":0.24844763179620108},{"text":"Oh.","start":18.635,"end":19.135,"sentiment":"neutral","sentiment_score":-0.062026675790548325},{"text":"Yeah.","start":32.05,"end":32.37,"sentiment":"neutral","sentiment_score":-0.034820228815078735}],"sentiment":"neutral","sentiment_score":0.1811626066586801,"num_words":14,"start":1.12,"end":32.37},{"sentences":[{"text":"Sorry to hear about that.","start":32.37,"end":33.57,"sentiment":"neutral","sentiment_score":-0.067652378231287},{"text":"What what is the number?","start":33.57,"end":34.79,"sentiment":"neutral","sentiment_score":-0.013387548178434372},{"text":"Okay.","start":42.235,"end":42.735,"sentiment":"neutral","sentiment_score":0.028809215873479843},{"text":"Oh, thank you so much.","start":44.395,"end":45.774998,"sentiment":"positive","sentiment_score":0.3351943254470825},{"text":"Your it's an Indian phone number that you would like to use in Australia.","start":46.395,"end":50.495,"sentiment":"neutral","sentiment_score":0.07772819884121418}],"sentiment":"neutral","sentiment_score":0.0795925331612428,"num_words":30,"start":32.37,"end":50.495},{"sentences":[{"text":"Yeah.","start":55.690002,"end":56.190002,"sentiment":"neutral","sentiment_score":-0.01617595925927162},{"text":"Yeah.","start":79.060005,"end":79.3,"sentiment":"neutral","sentiment_score":-0.029630687087774277},{"text":"I'm so sorry to hear about that.","start":79.3,"end":80.98,"sentiment":"neutral","sentiment_score":-0.1265901295202119},{"text":"However, you have reached a wrong phone number.","start":80.98,"end":84.26,"sentiment":"neutral","sentiment_score":-0.19311494566500187},{"text":"This is Airtel Australia.","start":84.26,"end":85.96,"sentiment":"neutral","sentiment_score":-0.08957042172551155}],"sentiment":"neutral","sentiment_score":-0.13500660977193288,"num_words":21,"start":55.690002,"end":85.96},{"sentences":[{"text":"What we do is to provide Internet services and a mobile plan services for Australian number.","start":86.18,"end":92.2,"sentiment":"neutral","sentiment_score":-0.05344215524382889},{"text":"We only support Australian phone number.","start":92.655,"end":95.135,"sentiment":"neutral","sentiment_score":-0.09677332639694214},{"text":"So about your Indian phone number, you still need to contact your local network, which is Airtel India.","start":95.135,"end":101.395004,"sentiment":"neutral","sentiment_score":-0.08569106666578187},{"text":"It's just the same name Airtel, but we are a separate company.","start":101.935,"end":105.875,"sentiment":"neutral","sentiment_score":-0.07468433988591035},{"text":"We're getting a lot of calls with the same reason, but we yeah.","start":105.935,"end":111.83,"sentiment":"neutral","sentiment_score":-0.07925847602578309}],"sentiment":"neutral","sentiment_score":-0.07545732168050913,"num_words":65,"start":86.18,"end":111.83},{"sentences":[{"text":"Yeah.","start":117.41,"end":117.810005,"sentiment":"neutral","sentiment_score":-0.05439074337482453},{"text":"Actually, we don't have any contact about them.","start":117.810005,"end":120.37,"sentiment":"neutral","sentiment_score":-0.18951630871742964},{"text":"You just try to search.","start":120.37,"end":122.63493,"sentiment":"neutral","sentiment_score":-0.1308523803949356},{"text":"Yeah.","start":124.45493,"end":124.95493,"sentiment":"neutral","sentiment_score":0.025466496124863625},{"text":"No.","start":126.13493,"end":126.37493,"sentiment":"neutral","sentiment_score":-0.11844254285097122}],"sentiment":"neutral","sentiment_score":-0.14485994761344045,"num_words":16,"start":117.41,"end":126.37493},{"sentences":[{"text":"No.","start":126.37493,"end":126.534935,"sentiment":"neutral","sentiment_score":-0.2118687927722931},{"text":"I'm sorry.","start":126.534935,"end":127.174934,"sentiment":"neutral","sentiment_score":-0.3058735281229019},{"text":"Thank you.","start":127.174934,"end":127.894936,"sentiment":"neutral","sentiment_score":0.04538805969059467},{"text":"Have a good one.","start":127.894936,"end":128.95494,"sentiment":"neutral","sentiment_score":0.12812898121774197},{"text":"Mhmm.","start":129.33493,"end":129.73494,"sentiment":"neutral","sentiment_score":0.043655894696712494}],"sentiment":"neutral","sentiment_score":-0.01766679100692272,"num_words":10,"start":126.37493,"end":129.73494},{"sentences":[{"text":"Bye bye.","start":129.73494,"end":130.39493,"sentiment":"neutral","sentiment_score":0.033721018582582474}],"sentiment":"neutral","sentiment_score":0.033721018582582474,"num_words":2,"start":129.73494,"end":130.39493}]}}]},{"alternatives":[{"transcript":"Hi. I have an Airtel prepared account, and I have services opted for from India to here. Yeah. I have incoming and outgoing call services activated on this mobile number, but I don't know. I'm not receiving any calls or or I can't do any calls from my mobile number. Can you please look yeah. Okay. It's, 998935608 9. Yeah. Yeah. I mean, I'm already using the mobile number. I and I have activated the services and everything. It used to work before, but all of a sudden, it stopped working. Like, you know, I'm not receiving any calls. I used to get receive calls, and I used to able to receive messages and do the outgoing calls as well, but now I don't see it's happening. I don't know. It might be any changes happened or something. Can you yeah. Oh, is it okay? Sorry. Is there any number where I can reach Airtel India? Do you know any number? Yeah. Okay. Cool. Alright. It's alright. Thank you very much. Yeah. No. No. Thank you. Bye.","confidence":0.99365234,"words":[{"word":"hi","start":5.44,"end":5.94,"confidence":0.82299805,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.026048753410577778},{"word":"i","start":6.3199997,"end":6.48,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009172654710710049},{"word":"have","start":6.48,"end":6.72,"confidence":0.9838867,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.015327731147408484},{"word":"an","start":6.72,"end":6.96,"confidence":0.98828125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.02029396966099739},{"word":"airtel","start":6.96,"end":7.46,"confidence":0.9913737,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.020727476105093956},{"word":"prepared","start":7.68,"end":8.18,"confidence":0.47485352,"punctuated_word":"prepared","sentiment":"neutral","sentiment_score":0.0252648051828146},{"word":"account","start":8.24,"end":8.74,"confidence":0.89208984,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.03197795897722244},{"word":"and","start":9.679999,"end":9.84,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02256331592798233},{"word":"i","start":9.84,"end":10.0,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013474756851792336},{"word":"have","start":10.0,"end":10.4,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01640278846025467},{"word":"services","start":10.4,"end":10.9,"confidence":0.88671875,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.02098899520933628},{"word":"opted","start":11.2,"end":11.599999,"confidence":0.87353516,"punctuated_word":"opted","sentiment":"neutral","sentiment_score":0.018621040508151054},{"word":"for","start":11.599999,"end":12.099999,"confidence":0.9604492,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.016251487657427788},{"word":"from","start":13.795,"end":14.035,"confidence":0.9580078,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01563258469104767},{"word":"india","start":14.035,"end":14.515,"confidence":0.99902344,"punctuated_word":"India","sentiment":"neutral","sentiment_score":0.024330150336027145},{"word":"to","start":14.515,"end":14.675,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016173088923096657},{"word":"here","start":14.675,"end":15.175,"confidence":0.99121094,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.017860393971204758},{"word":"yeah","start":15.235001,"end":15.735001,"confidence":0.6154175,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012158965691924095},{"word":"i","start":17.955,"end":18.115,"confidence":0.87841797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.050676897168159485},{"word":"have","start":18.115,"end":18.355,"confidence":0.9819336,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0331350676715374},{"word":"incoming","start":18.355,"end":18.755001,"confidence":1.0,"punctuated_word":"incoming","sentiment":"neutral","sentiment_score":-0.03615821152925491},{"word":"and","start":18.755001,"end":18.915,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08689872920513153},{"word":"outgoing","start":18.915,"end":19.395,"confidence":0.99316406,"punctuated_word":"outgoing","sentiment":"neutral","sentiment_score":-0.12885798513889313},{"word":"call","start":19.395,"end":19.715,"confidence":0.98291016,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10529927909374236},{"word":"services","start":19.715,"end":20.215,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.12887407839298248},{"word":"activated","start":20.275,"end":20.775,"confidence":0.99902344,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":-0.08900787681341171},{"word":"on","start":20.835,"end":20.994999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08826857805252075},{"word":"this","start":20.994999,"end":21.395,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08677558600902557},{"word":"mobile","start":21.395,"end":21.875,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.07731369882822037},{"word":"number","start":21.875,"end":22.375,"confidence":0.9362793,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.07596184313297272},{"word":"but","start":23.154999,"end":23.395,"confidence":0.9267578,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0982239842414856},{"word":"i","start":23.395,"end":23.475,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20398610830307007},{"word":"don't","start":23.475,"end":23.715,"confidence":1.0,"punc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I have an Airtel prepared account, and I have services opted for from India to here. Yeah. I have incoming and outgoing call services activated on this mobile number, but I don't know. I'm not receiving any calls or or I can't do any calls from my mobile number.\n\nCan you please look yeah. Okay. It's, 998935608 9. Yeah. Yeah.\n\nI mean, I'm already using the mobile number. I and I have activated the services and everything. It used to work before, but all of a sudden, it stopped working. Like, you know, I'm not receiving any calls. I used to get receive calls, and I used to able to receive messages and do the outgoing calls as well, but now I don't see it's happening.\n\nI don't know. It might be any changes happened or something. Can you yeah. Oh, is it okay? Sorry.\n\nIs there any number where I can reach Airtel India? Do you know any number? Yeah. Okay. Cool.\n\nAlright. It's alright. Thank you very much. Yeah. No.\n\nNo. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.026048753410577778},{"text":"I have an Airtel prepared account, and I have services opted for from India to here.","start":6.3199997,"end":15.175,"sentiment":"neutral","sentiment_score":0.019066449895035475},{"text":"Yeah.","start":15.235001,"end":15.735001,"sentiment":"neutral","sentiment_score":-0.012158965691924095},{"text":"I have incoming and outgoing call services activated on this mobile number, but I don't know.","start":17.955,"end":24.215,"sentiment":"neutral","sentiment_score":-0.10402272106148303},{"text":"I'm not receiving any calls or or I can't do any calls from my mobile number.","start":24.835,"end":31.52,"sentiment":"neutral","sentiment_score":-0.27866406086832285}],"sentiment":"neutral","sentiment_score":-0.11608071049675345,"num_words":50,"start":5.44,"end":31.52},{"sentences":[{"text":"Can you please look 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yeah.","start":78.735,"end":79.875,"sentiment":"neutral","sentiment_score":-0.0349055714905262},{"text":"Oh, is it okay?","start":109.58,"end":110.700005,"sentiment":"neutral","sentiment_score":-0.03083292441442609},{"text":"Sorry.","start":110.700005,"end":111.200005,"sentiment":"neutral","sentiment_score":-0.06423261016607285}],"sentiment":"neutral","sentiment_score":-0.15001541954514228,"num_words":19,"start":74.895004,"end":111.200005},{"sentences":[{"text":"Is there any number where I can reach Airtel India?","start":112.94,"end":116.22,"sentiment":"neutral","sentiment_score":-0.023486308194696902},{"text":"Do you know any number?","start":116.22,"end":117.520004,"sentiment":"neutral","sentiment_score":-0.028638701885938644},{"text":"Yeah.","start":123.12488,"end":123.44488,"sentiment":"neutral","sentiment_score":-0.03300226852297783},{"text":"Okay.","start":123.44488,"end":123.94488,"sentiment":"neutral","sentiment_score":-0.0066050076857209206},{"text":"Cool.","start":125.284874,"end":125.60487,"sentiment":"neutral","sentiment_score":0.07185742259025574}],"sentiment":"neutral","sentiment_score":-0.019211469166394737,"num_words":18,"start":112.94,"end":125.60487},{"sentences":[{"text":"Alright.","start":125.60487,"end":125.84488,"sentiment":"neutral","sentiment_score":0.06174638494849205},{"text":"It's alright.","start":125.84488,"end":126.324875,"sentiment":"neutral","sentiment_score":0.02760145254433155},{"text":"Thank you very 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This is Cara Total account. How may I help you today?\n\nChannel 1: Hi. I have an Airtel prepared account, and I have services opted for from India to here. Yeah. I have incoming\n\nChannel 0: Oh.\n\nChannel 1: and outgoing call services activated on this mobile number, but I don't know. I'm not receiving any calls or or I can't do any calls from my mobile number. Can you please\n\nChannel 0: Yeah. Sorry\n\nChannel 1: look\n\nChannel 0: to hear\n\nChannel 1: yeah.\n\nChannel 0: about\n\nChannel 1: Okay.\n\nChannel 0: that. What what is the number?\n\nChannel 1: It's, 998935608\n\nChannel 0: Okay. Oh, thank you so much. Your\n\nChannel 1: 9.\n\nChannel 0: it's an Indian phone number that you would like to use in Australia.\n\nChannel 1: Yeah. Yeah. I mean, I'm already using the mobile number. I and I have activated the\n\nChannel 0: Yeah.\n\nChannel 1: services and everything. It used to work before, but all of a sudden, it stopped working. Like, you know, I'm not receiving any calls. I used to get receive calls, and I used to able to receive messages and do the outgoing calls as well, but now I don't see it's happening. I don't know.\n\nIt might be any changes happened or something. Can you\n\nChannel 0: Yeah. I'm\n\nChannel 1: yeah.\n\nChannel 0: so sorry to hear about that. However, you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services for Australian number. We only support Australian phone number.\n\nSo about your Indian phone number, you still need to contact your local network, which is Airtel India. It's just the same name Airtel, but we are a separate company. We're getting a lot of calls with the same reason,\n\nChannel 1: Oh,\n\nChannel 0: but\n\nChannel 1: is it okay?\n\nChannel 0: we\n\nChannel 1: Sorry.\n\nChannel 0: yeah.\n\nChannel 1: Is there any number where I can reach Airtel India? Do you know any number?\n\nChannel 0: Yeah. Actually, we don't have any contact about them. You just try to search.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Cool. Alright. It's alright.\n\nChannel 0: No.\n\nChannel 1: Thank\n\nChannel 0: No.\n\nChannel 1: you\n\nChannel 0: I'm\n\nChannel 1: very\n\nChannel 0: sorry.\n\nChannel 1: much.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: No. No.\n\nChannel 0: Have a good\n\nChannel 1: Thank\n\nChannel 0: one.\n\nChannel 1: you. Bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.13335244357585907},{"text":"This is Cara Total account.","start":1.4399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.2018170326948166},{"text":"How may I help you today?","start":2.8799999,"end":4.26,"sentiment":"neutral","sentiment_score":0.24844763179620108}],"sentiment":"neutral","sentiment_score":0.21942694981892905,"channel":0,"num_words":12,"start":1.12,"end":4.26},{"sentences":[{"text":"Hi.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.026048753410577778},{"text":"I have an Airtel prepared account, and I have services opted for from India to here.","start":6.3199997,"end":15.175,"sentiment":"neutral","sentiment_score":0.019066449895035475},{"text":"Yeah.","start":15.235001,"end":15.735001,"sentiment":"neutral","sentiment_score":-0.012158965691924095},{"text":"I have 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hear","start":32.61,"end":33.01,"sentiment":"neutral","sentiment_score":-0.07851586490869522}],"sentiment":"neutral","sentiment_score":-0.07851586490869522,"channel":0,"num_words":2,"start":32.61,"end":33.01},{"sentences":[{"text":"yeah.","start":32.78,"end":33.02,"sentiment":"neutral","sentiment_score":-0.08476433157920837}],"sentiment":"neutral","sentiment_score":-0.08476433157920837,"channel":1,"num_words":1,"start":32.78,"end":33.02},{"sentences":[{"text":"about","start":33.01,"end":33.329998,"sentiment":"neutral","sentiment_score":-0.05878203734755516}],"sentiment":"neutral","sentiment_score":-0.05878203734755516,"channel":0,"num_words":1,"start":33.01,"end":33.329998},{"sentences":[{"text":"Okay.","start":33.02,"end":33.52,"sentiment":"neutral","sentiment_score":-0.04238291084766388}],"sentiment":"neutral","sentiment_score":-0.04238291084766388,"channel":1,"num_words":1,"start":33.02,"end":33.52},{"sentences":[{"text":"that.","start":33.329998,"end":33.57,"sentiment":"neutral","sentiment_score":-0.026162929832935333},{"text":"What what is the number?","start":33.57,"end":34.79,"sentiment":"neutral","sentiment_score":-0.013387548178434372}],"sentiment":"neutral","sentiment_score":-0.015516778454184532,"channel":0,"num_words":6,"start":33.329998,"end":34.79},{"sentences":[{"text":"It's, 998935608","start":35.260002,"end":42.425003,"sentiment":"neutral","sentiment_score":0.005042507778853178}],"sentiment":"neutral","sentiment_score":0.005042507778853178,"channel":1,"num_words":2,"start":35.260002,"end":42.425003},{"sentences":[{"text":"Okay.","start":42.235,"end":42.735,"sentiment":"neutral","sentiment_score":0.028809215873479843},{"text":"Oh, thank you so 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The agent informs the customer that they only support Australian phone numbers and suggests they try a different number. The customer apologizes for the mistake and the call ends."},"intents":{"segments":[{"text":"and outgoing call services activated on this mobile number, but I don't know. I'm not receiving any calls or or I can't do any calls from my mobile number. Can you please Yeah.","start_word":34,"end_word":66,"intents":[{"intent":"Check status","confidence_score":0.0003252158}]}]},"sentiments":{"segments":[{"text":"Hi. This is Cara Total account. How may I help you today? Hi. I have an Airtel prepared account, and I have services opted for from India to here. Yeah. I have incoming Oh. and outgoing call services activated on this mobile number, but I don't know. I'm not receiving any calls or or I can't do any calls from my mobile number. Can you please Yeah. Sorry look to hear yeah. about Okay. that. What what is the number? It's, 998935608 Okay. Oh, thank you so much. Your 9. it's an Indian phone number that you would like to use in Australia. Yeah. Yeah. I mean, I'm already using the mobile number. I and I have activated the Yeah. services and everything. It used to work before, but all of a sudden, it stopped working. Like, you know, I'm not receiving any calls. I used to get receive calls, and I used to able to receive messages and do the outgoing calls as well, but now I don't see it's happening. I don't know. It might be any changes happened or something. Can you Yeah. I'm yeah. so sorry to hear about that. However, you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services for Australian number. We only support Australian phone number. So about your Indian phone number, you still need to contact your local network, which is Airtel India. It's just the same name Airtel, but we are a separate company. We're getting a lot of calls with the same reason, Oh, but is it okay? we Sorry. yeah. Is there any number where I can reach Airtel India? Do you know any number? Yeah. Actually, we don't have any contact about them. You just try to search. Yeah. Okay. Yeah. Cool. Alright. It's alright. No. Thank No. you I'm very sorry. much. Thank Yeah. you. No. No. Have a good Thank one. you. Bye. Mhmm. Bye bye.","start_word":0,"end_word":334,"sentiment":"neutral","sentiment_score":-0.07013173401355743}],"average":{"sentiment":"neutral","sentiment_score":-0.07013173591120009}}}}