{"metadata":{"transaction_key":"deprecated","request_id":"019f1c07-5bd7-7d51-a854-1435652ca0c4","sha256":"39cda25125f429bf208b811509e64df335219459c5e711198b10b9c6ca245078","created":"2026-07-01T04:54:34.070Z","duration":442.36795,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1636,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1772,"output_tokens":1776},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1772,"output_tokens":110}},"results":{"channels":[{"alternatives":[{"transcript":"This is Airtel accounts. How may I help you today? Uh-huh. Thank you so much for giving us a callback, Lianne. Let me just pull out your account here. Bear with me, please. Mm-mm. Mhmm. Yeah. I I got it. So please confirm your date of birth. Yes. Your date of birth, please. Thank you. And your full name as the first on your account, please? Okay. Thank you so much. So, technically, I just wanted to clarify everything here since I got you on the line. For your own plan yes. So for your own plan, your cancel request date will be on July 27. Right? And then for your Sam's plan will be on July 31, end of the month. Okay? And then Remind remind for yeah. I got it. Yeah. On the '27, basically, we are doing a cancellation of morning. Is that okay? Or do Okay. Let let me clear out. So you would like me to send you a reminder one week before on your cancel date. Is that what you want? I'll send you a reminder. Uh-uh. Okay. Sure. I understand that you've got or you're looking for the new provider. Is this much cheaper? Is this cheaper than us? Mhmm. Would you mind sharing to me the amount and the DB you're getting so we can try to check with our back end if they can approve it, then provide you the same amount? And the Internet and the it's like a full package. Oh, okay. Yeah. I believe we already sent you an email trying to offer you the Internet services, which you've declined. But in case you change your mind, just let us know because we also provide Internet services package with your mobile data. Okay. Oh, what? Mhmm. Oh, yeah. I I, yeah, I do respect your decision. At least we tried to offer you something that we can align with what you're looking for. But, anyway, yeah, I'll do that. So July 27, your cancellation date for your own plan, but you're requesting me to send you an email reminder a week before that. And then for your son's mobile plan, you are requesting to have it canceled July '31 thirty first. And then you got the invoice amounting to $82.01. Right? Yeah. So that's fixed that has been fixed. Just ensure this amount will be paid not later than the eleventh. Okay? So we can proceed accordingly. Alright. Alright. You're all good all good to go to the modified invoice. Right? It's all fixed? Okay. That's perfect. Thank you, Gian, for taking the time to call me back. Let me check here. The 45? Oh, let me change it while I have you on the line. One moment. Okay? So this will be resolved. Okay. So your son's plan is 45 dollars, which is 40 GB. This is an covered until the 30 first. Okay? So your total payable or outstanding is $72.01. Make sure that you settle this amount so we can proceed accordingly to your request in canceling your services. Okay? Yeah. It's already been what they call on this change? I'll just resend you the invoice showing 45, okay, to the email. Alright. Thank you, Julianne. Have a good one. If you need our services in the future, just give us a call. Okay? We're happy to welcome you back. Thank you. Mhmm. Bye bye. 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How may I help you today? Uh-huh. Thank you so much for giving us a callback, Lianne. Let me just pull out your account here.\n\nBear with me, please. Mm-mm. Mhmm. Yeah. I I got it.\n\nSo please confirm your date of birth. Yes. Your date of birth, please. Thank you. And your full name as the first on your account, please?\n\nOkay. Thank you so much. So, technically, I just wanted to clarify everything here since I got you on the line. For your own plan yes. So for your own plan, your cancel request date will be on July 27.\n\nRight? And then for your Sam's plan will be on July 31, end of the month. Okay? And then Remind remind for yeah. I got it.\n\nYeah. On the '27, basically, we are doing a cancellation of morning. Is that okay? Or do Okay. Let let me clear out.\n\nSo you would like me to send you a reminder one week before on your cancel date. Is that what you want? I'll send you a reminder. Uh-uh. Okay.\n\nSure. I understand that you've got or you're looking for the new provider. Is this much cheaper? Is this cheaper than us? Mhmm.\n\nWould you mind sharing to me the amount and the DB you're getting so we can try to check with our back end if they can approve it, then provide you the same amount? And the Internet and the it's like a full package. Oh, okay. Yeah. I believe we already sent you an email trying to offer you the Internet services, which you've declined.\n\nBut in case you change your mind, just let us know because we also provide Internet services package with your mobile data. Okay. Oh, what? Mhmm. Oh, yeah.\n\nI I, yeah, I do respect your decision. At least we tried to offer you something that we can align with what you're looking for. But, anyway, yeah, I'll do that. So July 27, your cancellation date for your own plan, but you're requesting me to send you an email reminder a week before that. And then for your son's mobile plan, you are requesting to have it canceled July '31 thirty first.\n\nAnd then you got the invoice amounting to $82.01. Right? Yeah. So that's fixed that has been fixed. Just ensure this amount will be paid not later than the eleventh.\n\nOkay? So we can proceed accordingly. Alright. Alright. You're all good all good to go to the modified invoice.\n\nRight? It's all fixed? Okay. That's perfect. Thank you, Gian, for taking the time to call me back.\n\nLet me check here. The 45? Oh, let me change it while I have you on the line. One moment. Okay?\n\nSo this will be resolved. Okay. So your son's plan is 45 dollars, which is 40 GB. This is an covered until the 30 first. Okay?\n\nSo your total payable or outstanding is $72.01. Make sure that you settle this amount so we can proceed accordingly to your request in canceling your services. Okay? Yeah. It's already been what they call on this change?\n\nI'll just resend you the invoice showing 45, okay, to the email. Alright. Thank you, Julianne. Have a good one. If you need our services in the future, just give us a call.\n\nOkay? We're happy to welcome you back. Thank you. Mhmm. Bye bye.\n\nBe safe.","paragraphs":[{"sentences":[{"text":"This is Airtel accounts.","start":0.24,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.16107889637351036},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.2548738221327464},{"text":"Uh-huh.","start":13.695,"end":14.195,"sentiment":"neutral","sentiment_score":0.001728030736558139},{"text":"Thank you so much for giving us a callback, Lianne.","start":16.095,"end":18.815,"sentiment":"positive","sentiment_score":0.6452612459659577},{"text":"Let me just pull out your account here.","start":18.815,"end":20.655,"sentiment":"neutral","sentiment_score":0.22914510034024715}],"sentiment":"positive","sentiment_score":0.3607262003934011,"num_words":29,"start":0.24,"end":20.655},{"sentences":[{"text":"Bear with me, please.","start":20.655,"end":21.795,"sentiment":"neutral","sentiment_score":0.08058610558509827},{"text":"Mm-mm.","start":21.855,"end":22.355,"sentiment":"neutral","sentiment_score":0.06333544105291367},{"text":"Mhmm.","start":38.64,"end":39.14,"sentiment":"neutral","sentiment_score":0.04213091731071472},{"text":"Yeah.","start":39.44,"end":39.92,"sentiment":"neutral","sentiment_score":0.04271982237696648},{"text":"I I got it.","start":39.92,"end":41.36,"sentiment":"neutral","sentiment_score":0.04058688227087259}],"sentiment":"neutral","sentiment_score":0.05753437565131621,"num_words":11,"start":20.655,"end":41.36},{"sentences":[{"text":"So please confirm your date of birth.","start":41.36,"end":43.62,"sentiment":"neutral","sentiment_score":0.03261066174932888},{"text":"Yes.","start":46.425,"end":46.665,"sentiment":"neutral","sentiment_score":0.032559916377067566},{"text":"Your date of birth, please.","start":46.665,"end":48.125,"sentiment":"neutral","sentiment_score":0.023069772496819498},{"text":"Thank you.","start":51.945,"end":52.585,"sentiment":"neutral","sentiment_score":0.2832581698894501},{"text":"And your full name as the first on your account, please?","start":52.585,"end":56.125,"sentiment":"neutral","sentiment_score":0.11228256875818426}],"sentiment":"neutral","sentiment_score":0.08376184643174593,"num_words":26,"start":41.36,"end":56.125},{"sentences":[{"text":"Okay.","start":58.985,"end":59.485,"sentiment":"neutral","sentiment_score":0.031009618192911148},{"text":"Thank you so much.","start":61.100002,"end":62.38,"sentiment":"positive","sentiment_score":0.38515517860651016},{"text":"So, technically, I just wanted to clarify everything here since I got you on the line.","start":62.38,"end":67.840004,"sentiment":"neutral","sentiment_score":0.013803814654238522},{"text":"For your own plan yes.","start":69.740005,"end":72.46,"sentiment":"neutral","sentiment_score":0.0034692205488681795},{"text":"So for your own plan, your cancel request date will be on July 27.","start":72.46,"end":79.955,"sentiment":"neutral","sentiment_score":0.0017672319497380937}],"sentiment":"neutral","sentiment_score":0.04586446792818606,"num_words":40,"start":58.985,"end":79.955},{"sentences":[{"text":"Right?","start":80.175,"end":80.675,"sentiment":"neutral","sentiment_score":0.025808747857809067},{"text":"And then for your Sam's plan will be on July 31, end of the month.","start":81.055,"end":90.5,"sentiment":"neutral","sentiment_score":0.029679258788625398},{"text":"Okay?","start":90.64,"end":91.14,"sentiment":"neutral","sentiment_score":0.02474137768149376},{"text":"And then Remind remind for yeah.","start":92.08,"end":124.12,"sentiment":"neutral","sentiment_score":-0.027703195189436276},{"text":"I got it.","start":124.340004,"end":125.14,"sentiment":"neutral","sentiment_score":0.05148440164824327}],"sentiment":"neutral","sentiment_score":0.018614347737569075,"num_words":26,"start":80.175,"end":125.14},{"sentences":[{"text":"Yeah.","start":125.14,"end":125.64,"sentiment":"neutral","sentiment_score":-0.0018949899822473528},{"text":"On the '27, basically, we are doing a cancellation of morning.","start":125.86,"end":133.175,"sentiment":"neutral","sentiment_score":-0.039427929811856964},{"text":"Is that okay?","start":134.115,"end":134.915,"sentiment":"neutral","sentiment_score":-0.0011252763991554577},{"text":"Or do Okay.","start":134.915,"end":157.86499,"sentiment":"neutral","sentiment_score":-0.010440764327843985},{"text":"Let let me clear out.","start":157.925,"end":159.685,"sentiment":"neutral","sentiment_score":0.01405423805117607}],"sentiment":"neutral","sentiment_score":-0.01739257173207791,"num_words":23,"start":125.14,"end":159.685},{"sentences":[{"text":"So you would like me 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package.","start":241.60501,"end":248.02501,"sentiment":"neutral","sentiment_score":0.22714569568634033},{"text":"Oh, okay.","start":248.79999,"end":249.54,"sentiment":"neutral","sentiment_score":0.11078523471951485},{"text":"Yeah.","start":249.59999,"end":249.84,"sentiment":"neutral","sentiment_score":0.07509971410036087},{"text":"I believe we already sent you an email trying to offer you the Internet services, which you've declined.","start":249.84,"end":256.41998,"sentiment":"neutral","sentiment_score":0.05102784339235061}],"sentiment":"neutral","sentiment_score":0.01659601481917959,"num_words":65,"start":212.685,"end":256.41998},{"sentences":[{"text":"But in case you change your mind, just let us know because we also provide Internet services package with your mobile data.","start":256.8,"end":264.29498,"sentiment":"neutral","sentiment_score":0.05059559304605831},{"text":"Okay.","start":277.555,"end":278.055,"sentiment":"neutral","sentiment_score":0.12906280159950256},{"text":"Oh, what?","start":282.88,"end":286.58002,"sentiment":"neutral","sentiment_score":0.008805850520730019},{"text":"Mhmm.","start":289.28,"end":289.44,"sentiment":"neutral","sentiment_score":0.009318179450929163},{"text":"Oh, yeah.","start":289.44,"end":290.08002,"sentiment":"neutral","sentiment_score":0.006428075022995471}],"sentiment":"neutral","sentiment_score":0.045783995683970194,"num_words":28,"start":256.8,"end":290.08002},{"sentences":[{"text":"I I, yeah, I do respect your decision.","start":290.08002,"end":293.73502,"sentiment":"neutral","sentiment_score":0.09385256422683597},{"text":"At least we tried to offer you something that we can align with what you're looking for.","start":293.795,"end":299.975,"sentiment":"neutral","sentiment_score":0.09381066383246113},{"text":"But, anyway, yeah, I'll do that.","start":300.035,"end":302.835,"sentiment":"neutral","sentiment_score":-0.04864255214730898},{"text":"So July 27, your cancellation date for your own plan, but you're requesting me to send you an email reminder a week before that.","start":302.835,"end":312.05002,"sentiment":"neutral","sentiment_score":-0.04946209917155405},{"text":"And then for your son's mobile plan, you are requesting to have it canceled July '31 thirty first.","start":312.19,"end":320.03,"sentiment":"neutral","sentiment_score":-0.0329207572245246}],"sentiment":"neutral","sentiment_score":0.0037545544647114124,"num_words":73,"start":290.08002,"end":320.03},{"sentences":[{"text":"And then you got the invoice amounting to $82.01.","start":320.03,"end":324.855,"sentiment":"neutral","sentiment_score":0.03089675617714723},{"text":"Right?","start":324.855,"end":325.355,"sentiment":"neutral","sentiment_score":0.02929006889462471},{"text":"Yeah.","start":327.335,"end":327.735,"sentiment":"neutral","sentiment_score":0.07094668596982956},{"text":"So that's fixed that has been fixed.","start":327.735,"end":331.675,"sentiment":"neutral","sentiment_score":0.02251128333487681},{"text":"Just ensure this amount will be paid not later than the eleventh.","start":331.815,"end":336.955,"sentiment":"neutral","sentiment_score":0.008676312242945036}],"sentiment":"neutral","sentiment_score":0.021333409690608582,"num_words":30,"start":320.03,"end":336.955},{"sentences":[{"text":"Okay?","start":337.095,"end":337.595,"sentiment":"neutral","sentiment_score":0.023981835693120956},{"text":"So we can proceed accordingly.","start":337.97998,"end":339.59998,"sentiment":"neutral","sentiment_score":0.062126987427473065},{"text":"Alright.","start":341.5,"end":342.0,"sentiment":"neutral","sentiment_score":0.1372096985578537},{"text":"Alright.","start":342.94,"end":343.44,"sentiment":"neutral","sentiment_score":0.17746290564537048},{"text":"You're all good all good to go to the modified invoice.","start":343.5,"end":347.36,"sentiment":"positive","sentiment_score":0.4222846654328433}],"sentiment":"neutral","sentiment_score":0.2786537208839467,"num_words":19,"start":337.095,"end":347.36},{"sentences":[{"text":"Right?","start":347.41998,"end":347.91998,"sentiment":"neutral","sentiment_score":0.12585300207138062},{"text":"It's all fixed?","start":348.06,"end":349.12,"sentiment":"neutral","sentiment_score":0.06574324642618497},{"text":"Okay.","start":349.81998,"end":350.31998,"sentiment":"neutral","sentiment_score":0.16019830107688904},{"text":"That's perfect.","start":350.69998,"end":351.52,"sentiment":"positive","sentiment_score":0.6429851353168488},{"text":"Thank you, Gian, for taking the time to call me back.","start":351.905,"end":355.285,"sentiment":"neutral","sentiment_score":0.2350258231163025}],"sentiment":"neutral","sentiment_score":0.24191863151888052,"num_words":18,"start":347.41998,"end":355.285},{"sentences":[{"text":"Let me check here.","start":369.48,"end":370.78,"sentiment":"neutral","sentiment_score":-0.00019454420544207096},{"text":"The 45?","start":379.835,"end":380.895,"sentiment":"neutral","sentiment_score":-0.02510905545204878},{"text":"Oh, let me change it while I have you on the line.","start":381.755,"end":384.47498,"sentiment":"neutral","sentiment_score":-0.026780421535174053},{"text":"One moment.","start":384.47498,"end":385.115,"sentiment":"neutral","sentiment_score":-0.025867016054689884},{"text":"Okay?","start":385.115,"end":385.435,"sentiment":"neutral","sentiment_score":-0.016928929835557938}],"sentiment":"neutral","sentiment_score":-0.02100115752823296,"num_words":21,"start":369.48,"end":385.435},{"sentences":[{"text":"So this will be resolved.","start":385.435,"end":387.215,"sentiment":"neutral","sentiment_score":-0.045560150593519214},{"text":"Okay.","start":389.835,"end":390.335,"sentiment":"neutral","sentiment_score":-0.019142789766192436},{"text":"So your son's plan is 45 dollars, which is 40 GB.","start":390.9,"end":396.52,"sentiment":"neutral","sentiment_score":-0.02365871383385225},{"text":"This is an covered until the 30 first.","start":396.82,"end":399.88,"sentiment":"neutral","sentiment_score":-0.028921704273670912},{"text":"Okay?","start":400.02,"end":400.52,"sentiment":"neutral","sentiment_score":-0.00951921846717596}],"sentiment":"neutral","sentiment_score":-0.02877239413702717,"num_words":26,"start":385.435,"end":400.52},{"sentences":[{"text":"So your total payable or outstanding is $72.01.","start":400.82,"end":405.56,"sentiment":"neutral","sentiment_score":-0.05166127753909677},{"text":"Make sure that you settle this amount so we can proceed accordingly to your request in canceling your services.","start":406.135,"end":412.95502,"sentiment":"neutral","sentiment_score":-0.06239111505840954},{"text":"Okay?","start":413.335,"end":413.835,"sentiment":"neutral","sentiment_score":-0.013844002969563007},{"text":"Yeah.","start":416.935,"end":417.415,"sentiment":"neutral","sentiment_score":0.014369094744324684},{"text":"It's already been what they call on this change?","start":417.415,"end":420.94,"sentiment":"neutral","sentiment_score":-0.005430858685738511}],"sentiment":"neutral","sentiment_score":-0.043344053758406324,"num_words":38,"start":400.82,"end":420.94},{"sentences":[{"text":"I'll just resend you the invoice showing 45, okay, to the email.","start":421.0,"end":427.41998,"sentiment":"neutral","sentiment_score":0.04661543748807162},{"text":"Alright.","start":427.47998,"end":427.88,"sentiment":"neutral","sentiment_score":0.1602216809988022},{"text":"Thank you, Julianne.","start":427.88,"end":428.84,"sentiment":"positive","sentiment_score":0.4075057605902354},{"text":"Have a good one.","start":428.84,"end":429.72,"sentiment":"positive","sentiment_score":0.4129299074411392},{"text":"If you need our services in the future, just give us a call.","start":429.72,"end":432.6,"sentiment":"neutral","sentiment_score":0.10967084421561314}],"sentiment":"neutral","sentiment_score":0.1521080247634514,"num_words":33,"start":421.0,"end":432.6},{"sentences":[{"text":"Okay?","start":432.6,"end":432.91998,"sentiment":"neutral","sentiment_score":0.14606834948062897},{"text":"We're happy to welcome you back.","start":432.91998,"end":434.73294,"sentiment":"neutral","sentiment_score":0.26259461666146916},{"text":"Thank you.","start":435.69293,"end":436.43295,"sentiment":"positive","sentiment_score":0.7452180981636047},{"text":"Mhmm.","start":437.69293,"end":438.17294,"sentiment":"neutral","sentiment_score":0.17812520265579224},{"text":"Bye bye.","start":438.17294,"end":438.81293,"sentiment":"positive","sentiment_score":0.35743866860866547}],"sentiment":"positive","sentiment_score":0.3420895654708147,"num_words":12,"start":432.6,"end":438.81293},{"sentences":[{"text":"Be safe.","start":438.81293,"end":439.63293,"sentiment":"neutral","sentiment_score":0.1620899923145771}],"sentiment":"neutral","sentiment_score":0.1620899923145771,"num_words":2,"start":438.81293,"end":439.63293}]}}]},{"alternatives":[{"transcript":"Hello. Hello, Melissa. This is Jim Susan speaking. I missed your phone call. So I just tried to yeah. Yeah. Would you please call me now? Yeah. Talk to me now. Yeah. Yeah. Yeah. That's okay. Yeah. For yeah. For my son, the yeah. I think he also find a good plan for him. So he wants to change he's the current data provider for next month. So yeah. What kind of confirmation do you need me to provide for you? You mean mine? Yeah. 03/10/1979. Zian Huang Zheng, z r a n h. Yeah. That's okay. Yeah. Sure. Sure. It's for yeah. Yeah. I got it. It's for security purpose. Yeah. Twenty '7. Sure. Yeah. Yes. Right. Yeah. Yes. Right. I have one more question. You know, before you cancel and then you will send email to me at least one or two weeks to remind me. Is this right? Hello? Yeah. I mean yeah. I I mean, my wife's and yeah. For example, my wife is July 27. So I think you were seeing the reminder email. That's kind of yeah. Otherwise yeah. Yeah. Yeah. Because yeah. Yeah. I know. No. I know. I mean, my one is July 27. So you you made '20 or then they you may inform me at one at least one one week so that I also can contact with my next provider. So in order to successfully connect, yeah, my next provider and the world. That is my point. Yeah. Yeah. Yeah. A little bit more into yeah. Sure. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. Otherwise, you know, ten to seven the last day you cancel, I don't I don't think I have enough time to, you know, to do the other case. For for example, for my son's one, hand same situation. Yeah. We just want to make sure we can connect with the next provider successfully. Yeah. That's it. Yeah. Yeah. Yeah. Much cheaper. Yeah. Yeah. Much cheaper. And, you know, the Gita GP is much higher yeah. It's much than your yours. Yeah. It's yeah. It's quite better. No. No. No. Actually, actually, I yeah. Actually, I don't want to do that because for my my Internet, I also have the Internet in other provider. So this time, we will combine my our both email. Yeah. I mean, the the mobile data with them. So they also can give us the yeah. They also can give us cheaper, yeah, a price and the well, yeah, whole package. Yeah. Yes. Right. Yeah. Yeah. Mhmm. Yeah. Yeah. I know. Then yeah. And the before the Dom also mentioned that for several time. But I finally, I think I SuperLoop, it's they're quite, you know, yeah, helpful at least for me. Yeah. Yeah. It's all good now for me. I don't want to change anymore. Maybe future, if one day you have the better plan, maybe I will think about that. Yeah. It all depends. Yeah. Yeah. Yeah. Sure. Mhmm. Yeah. Mhmm. Yeah. Mhmm. Yeah. Yes. Right. Yeah. Yeah. Sure. Sure. Sure. No worries. Yeah. Yeah. Yeah. Yeah. Yeah. Sure. Sure. Yeah. Yeah. No worries. We would I will do. Yeah. Okay. Have a good day. Yeah. Yeah. Yes. Got it. Mhmm. Oh, okay. But but one one more thing. You know, for my son's plan, I think I still need the change to $45 per month. It's not 55. So please, yeah, please update the the the invoice as well. Yeah. I think I send you a text email. I asked the but the my son's play, I want to keep the original one. Forty $5. Yeah. Mhmm. Okay. Yes. Right. Yeah. Yeah. Yeah. No worries. Yeah. I will pay on time. Yeah. Sure. The invoice. Okay. Got it. Thank you. Bye. Yeah. You Yeah. Sure. Sure. Yeah. Sure. Yeah. Thank you. Bye. 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Hello, Melissa. This is Jim Susan speaking. I missed your phone call. So I just tried to yeah.\n\nYeah. Would you please call me now? Yeah. Talk to me now. Yeah.\n\nYeah. Yeah. That's okay. Yeah. For yeah.\n\nFor my son, the yeah. I think he also find a good plan for him. So he wants to change he's the current data provider for next month. So yeah. What kind of confirmation do you need me to provide for you?\n\nYou mean mine? Yeah. 03/10/1979. Zian Huang Zheng, z r a n h. Yeah.\n\nThat's okay. Yeah. Sure. Sure. It's for yeah.\n\nYeah. I got it. It's for security purpose. Yeah. Twenty '7.\n\nSure. Yeah. Yes. Right. Yeah.\n\nYes. Right. I have one more question. You know, before you cancel and then you will send email to me at least one or two weeks to remind me. Is this right?\n\nHello? Yeah. I mean yeah. I I mean, my wife's and yeah. For example, my wife is July 27.\n\nSo I think you were seeing the reminder email. That's kind of yeah. Otherwise yeah. Yeah. Yeah.\n\nBecause yeah. Yeah. I know. No. I know.\n\nI mean, my one is July 27. So you you made '20 or then they you may inform me at one at least one one week so that I also can contact with my next provider. So in order to successfully connect, yeah, my next provider and the world. That is my point. Yeah.\n\nYeah. Yeah. A little bit more into yeah. Sure. Yes.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nOtherwise, you know, ten to seven the last day you cancel, I don't I don't think I have enough time to, you know, to do the other case. For for example, for my son's one, hand same situation. Yeah. We just want to make sure we can connect with the next provider successfully. Yeah.\n\nThat's it. Yeah. Yeah. Yeah. Much cheaper.\n\nYeah. Yeah. Much cheaper. And, you know, the Gita GP is much higher yeah. It's much than your yours.\n\nYeah. It's yeah. It's quite better. No. No.\n\nNo. Actually, actually, I yeah. Actually, I don't want to do that because for my my Internet, I also have the Internet in other provider. So this time, we will combine my our both email. Yeah.\n\nI mean, the the mobile data with them. So they also can give us the yeah. They also can give us cheaper, yeah, a price and the well, yeah, whole package. Yeah. Yes.\n\nRight. Yeah. Yeah. Mhmm. Yeah.\n\nYeah. I know. Then yeah. And the before the Dom also mentioned that for several time. But I finally, I think I SuperLoop, it's they're quite, you know, yeah, helpful at least for me.\n\nYeah. Yeah. It's all good now for me. I don't want to change anymore. Maybe future, if one day you have the better plan, maybe I will think about that.\n\nYeah. It all depends. Yeah. Yeah. Yeah.\n\nSure. Mhmm. Yeah. Mhmm. Yeah.\n\nMhmm. Yeah. Yes. Right. Yeah.\n\nYeah. Sure. Sure. Sure. No worries.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nSure. Sure. Yeah. Yeah. No worries.\n\nWe would I will do. Yeah. Okay. Have a good day. Yeah.\n\nYeah. Yes. Got it. Mhmm. Oh, okay.\n\nBut but one one more thing. You know, for my son's plan, I think I still need the change to $45 per month. It's not 55. So please, yeah, please update the the the invoice as well. Yeah.\n\nI think I send you a text email. I asked the but the my son's play, I want to keep the original one. Forty $5. Yeah. Mhmm.\n\nOkay. Yes. Right. Yeah. Yeah.\n\nYeah. No worries. Yeah. I will pay on time. Yeah.\n\nSure. The invoice. Okay. Got it. Thank you.\n\nBye. Yeah. You Yeah. Sure. Sure.\n\nYeah. Sure. Yeah. Thank you. Bye.\n\nHave a good day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.028396738693118095},{"text":"Hello, Melissa.","start":4.24,"end":5.22,"sentiment":"neutral","sentiment_score":0.03782241232693195},{"text":"This is Jim Susan speaking.","start":5.52,"end":7.46,"sentiment":"neutral","sentiment_score":0.04107595086097717},{"text":"I missed your phone call.","start":7.6,"end":9.28,"sentiment":"neutral","sentiment_score":-0.18745479583740235},{"text":"So I just tried to yeah.","start":9.28,"end":11.44,"sentiment":"neutral","sentiment_score":-0.14968724424640337}],"sentiment":"neutral","sentiment_score":-0.0803145330007139,"num_words":19,"start":3.76,"end":11.44},{"sentences":[{"text":"Yeah.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":-0.02415181510150433},{"text":"Would you please call me 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okay.","start":353.89502,"end":354.61502,"sentiment":"neutral","sentiment_score":0.023394372314214706}],"sentiment":"neutral","sentiment_score":0.166788783456598,"num_words":7,"start":348.695,"end":354.61502},{"sentences":[{"text":"But but one one more thing.","start":354.61502,"end":356.695,"sentiment":"neutral","sentiment_score":-0.03352677977333466},{"text":"You know, for my son's plan, I think I still need the change to $45 per month.","start":356.695,"end":364.27,"sentiment":"neutral","sentiment_score":-0.0449038928045946},{"text":"It's not 55.","start":364.88998,"end":366.40997,"sentiment":"neutral","sentiment_score":-0.05623158564170202},{"text":"So please, yeah, please update the the the invoice as well.","start":366.40997,"end":371.15,"sentiment":"neutral","sentiment_score":-0.015635183335027912},{"text":"Yeah.","start":371.37,"end":371.84998,"sentiment":"neutral","sentiment_score":-0.010243382304906843}],"sentiment":"neutral","sentiment_score":-0.03461715821666937,"num_words":38,"start":354.61502,"end":371.84998},{"sentences":[{"text":"I think I send you a text email.","start":371.84998,"end":374.635,"sentiment":"neutral","sentiment_score":-0.01899451157078147},{"text":"I asked the but the my son's play, I want to keep the original one.","start":374.855,"end":379.755,"sentiment":"neutral","sentiment_score":-0.035558378572265306},{"text":"Forty $5.","start":380.055,"end":381.195,"sentiment":"neutral","sentiment_score":-0.027993088588118553},{"text":"Yeah.","start":381.335,"end":381.835,"sentiment":"neutral","sentiment_score":-0.013122771866619589},{"text":"Mhmm.","start":385.895,"end":386.395,"sentiment":"neutral","sentiment_score":-0.03359387069940567}],"sentiment":"neutral","sentiment_score":-0.02918646632935162,"num_words":27,"start":371.84998,"end":386.395},{"sentences":[{"text":"Okay.","start":394.12,"end":394.62,"sentiment":"neutral","sentiment_score":-0.017702799290418625},{"text":"Yes.","start":400.435,"end":400.935,"sentiment":"neutral","sentiment_score":-0.008283497765660286},{"text":"Right.","start":400.995,"end":401.495,"sentiment":"neutral","sentiment_score":-0.025640098378062248},{"text":"Yeah.","start":412.27002,"end":412.67,"sentiment":"neutral","sentiment_score":-0.027618825435638428},{"text":"Yeah.","start":412.67,"end":412.99002,"sentiment":"neutral","sentiment_score":0.0021050795912742615}],"sentiment":"neutral","sentiment_score":-0.015428028255701064,"num_words":5,"start":394.12,"end":412.99002},{"sentences":[{"text":"Yeah.","start":412.99002,"end":413.31003,"sentiment":"neutral","sentiment_score":0.0014493176713585854},{"text":"No worries.","start":413.31003,"end":413.97,"sentiment":"neutral","sentiment_score":-0.007555522024631499},{"text":"Yeah.","start":414.11002,"end":414.35,"sentiment":"neutral","sentiment_score":0.018723344430327415},{"text":"I will pay on time.","start":414.35,"end":416.35,"sentiment":"neutral","sentiment_score":0.022543938457965852},{"text":"Yeah.","start":416.35,"end":416.83002,"sentiment":"neutral","sentiment_score":0.027706056833267212}],"sentiment":"neutral","sentiment_score":0.014548736717551946,"num_words":10,"start":412.99002,"end":416.83002},{"sentences":[{"text":"Sure.","start":416.83002,"end":417.33002,"sentiment":"neutral","sentiment_score":0.03020978718996048},{"text":"The invoice.","start":423.87003,"end":424.61002,"sentiment":"neutral","sentiment_score":-0.0038763652555644512},{"text":"Okay.","start":425.71002,"end":426.11002,"sentiment":"neutral","sentiment_score":0.04342034459114075},{"text":"Got it.","start":426.11002,"end":426.67,"sentiment":"neutral","sentiment_score":0.07419219985604286},{"text":"Thank you.","start":426.67,"end":427.365,"sentiment":"neutral","sentiment_score":0.14936595410108566}],"sentiment":"neutral","sentiment_score":0.06412421364802867,"num_words":8,"start":416.83002,"end":427.365},{"sentences":[{"text":"Bye.","start":427.60498,"end":428.10498,"sentiment":"neutral","sentiment_score":0.19080105423927307},{"text":"Yeah.","start":429.525,"end":430.025,"sentiment":"neutral","sentiment_score":0.14785128831863403},{"text":"You Yeah.","start":430.405,"end":433.845,"sentiment":"neutral","sentiment_score":0.1492952723056078},{"text":"Sure.","start":433.845,"end":434.345,"sentiment":"neutral","sentiment_score":0.23887795209884644},{"text":"Sure.","start":434.405,"end":434.905,"sentiment":"neutral","sentiment_score":0.1748782992362976}],"sentiment":"neutral","sentiment_score":0.17516652308404446,"num_words":6,"start":427.60498,"end":434.905},{"sentences":[{"text":"Yeah.","start":435.365,"end":435.685,"sentiment":"neutral","sentiment_score":0.2817375361919403},{"text":"Sure.","start":435.685,"end":436.185,"sentiment":"positive","sentiment_score":0.4807990789413452},{"text":"Yeah.","start":436.645,"end":437.04498,"sentiment":"positive","sentiment_score":0.4514344334602356},{"text":"Thank you.","start":437.04498,"end":437.685,"sentiment":"positive","sentiment_score":0.6979238092899323},{"text":"Bye.","start":437.685,"end":438.085,"sentiment":"positive","sentiment_score":0.3529324531555176}],"sentiment":"positive","sentiment_score":0.4937918533881505,"num_words":6,"start":435.365,"end":438.085},{"sentences":[{"text":"Have a good day.","start":438.085,"end":439.145,"sentiment":"positive","sentiment_score":0.42964012175798416}],"sentiment":"positive","sentiment_score":0.42964012175798416,"num_words":4,"start":438.085,"end":439.145}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This is Airtel accounts. How may I help you today?\n\nChannel 1: Hello. Hello, Melissa. This is Jim Susan speaking. I missed your phone call. So I just tried to yeah.\n\nYeah. Would you please call me now? Yeah.\n\nChannel 0: Uh-huh.\n\nChannel 1: Talk to me now. Yeah.\n\nChannel 0: Thank you so much for giving us a callback, Lianne. Let\n\nChannel 1: Yeah.\n\nChannel 0: me just\n\nChannel 1: Yeah.\n\nChannel 0: pull\n\nChannel 1: That's\n\nChannel 0: out your\n\nChannel 1: okay.\n\nChannel 0: account here. Bear\n\nChannel 1: Yeah.\n\nChannel 0: with me,\n\nChannel 1: For\n\nChannel 0: please. Mm-mm.\n\nChannel 1: yeah. For my son, the yeah. I think he also find a good plan for him. So he wants to change he's the current data provider for next month. So yeah.\n\nWhat kind of confirmation do you need me to\n\nChannel 0: Mhmm.\n\nChannel 1: provide\n\nChannel 0: Yeah.\n\nChannel 1: for you?\n\nChannel 0: I I got it. So please confirm your date of birth.\n\nChannel 1: You mean mine?\n\nChannel 0: Yes. Your date of birth,\n\nChannel 1: Yeah.\n\nChannel 0: please.\n\nChannel 1: 03/10/1979.\n\nChannel 0: Thank you. And your full name as the first on your account, please?\n\nChannel 1: Zian Huang Zheng, z\n\nChannel 0: Okay.\n\nChannel 1: r a n h. Yeah.\n\nChannel 0: Thank you so much.\n\nChannel 1: That's\n\nChannel 0: So, technically, I just wanted to clarify everything here\n\nChannel 1: okay.\n\nChannel 0: since I got\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Sure.\n\nChannel 0: on\n\nChannel 1: Sure.\n\nChannel 0: the line.\n\nChannel 1: It's for yeah. Yeah. I got it. It's\n\nChannel 0: For\n\nChannel 1: for\n\nChannel 0: your own\n\nChannel 1: security\n\nChannel 0: plan\n\nChannel 1: purpose. Yeah.\n\nChannel 0: yes. So for your own plan, your cancel request date will be on July 27.\n\nChannel 1: Twenty '7.\n\nChannel 0: Right?\n\nChannel 1: Sure.\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: then for your Sam's plan will be on July 31,\n\nChannel 1: Yes. Right.\n\nChannel 0: end\n\nChannel 1: Yeah.\n\nChannel 0: of the month. Okay?\n\nChannel 1: Yes. Right.\n\nChannel 0: And then\n\nChannel 1: I have one more question. You know, before you cancel and then you will send email to me at least one or two weeks to remind me. Is this right? Hello?\n\nChannel 0: Remind remind\n\nChannel 1: Yeah. I\n\nChannel 0: for\n\nChannel 1: mean yeah. I I mean, my wife's and yeah. For example, my wife is July 27. So I think you were seeing the reminder email. That's kind of\n\nChannel 0: yeah.\n\nChannel 1: yeah.\n\nChannel 0: I got it.\n\nChannel 1: Otherwise\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: On\n\nChannel 1: Yeah.\n\nChannel 0: the '27, basically, we are doing a cancellation of\n\nChannel 1: Yeah.\n\nChannel 0: morning.\n\nChannel 1: Because\n\nChannel 0: Is\n\nChannel 1: yeah.\n\nChannel 0: that okay?\n\nChannel 1: Yeah. I\n\nChannel 0: Or do\n\nChannel 1: know. No. I know. I mean, my one is July 27. So you you made '20 or then they you may inform me at one at least one one week so that I also can contact with my next provider.\n\nSo in order to successfully connect, yeah, my next provider and the world.\n\nChannel 0: Okay.\n\nChannel 1: That\n\nChannel 0: Let\n\nChannel 1: is\n\nChannel 0: let me\n\nChannel 1: my point.\n\nChannel 0: clear\n\nChannel 1: Yeah.\n\nChannel 0: out. So you would like me to send you a reminder\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: one\n\nChannel 1: A\n\nChannel 0: week\n\nChannel 1: little\n\nChannel 0: before\n\nChannel 1: bit more into yeah.\n\nChannel 0: on your\n\nChannel 1: Sure.\n\nChannel 0: cancel date.\n\nChannel 1: Yes.\n\nChannel 0: Is that what\n\nChannel 1: Yeah.\n\nChannel 0: you want? I'll\n\nChannel 1: Yeah.\n\nChannel 0: send you\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: Yeah.\n\nChannel 0: reminder.\n\nChannel 1: Yeah. Otherwise, you know, ten to seven the last day you cancel, I don't I\n\nChannel 0: Uh-uh.\n\nChannel 1: don't think I have enough time to, you know, to do the other case. For for example, for my son's one, hand same situation. Yeah. We just want to make sure we can connect with the next provider successfully. Yeah.\n\nThat's\n\nChannel 0: Okay.\n\nChannel 1: it.\n\nChannel 0: Sure. I understand that you've got or you're looking for the new provider.\n\nChannel 1: Yeah.\n\nChannel 0: Is\n\nChannel 1: Yeah.\n\nChannel 0: this much cheaper? Is this\n\nChannel 1: Yeah.\n\nChannel 0: cheaper\n\nChannel 1: Much\n\nChannel 0: than\n\nChannel 1: cheaper.\n\nChannel 0: us?\n\nChannel 1: Yeah. Yeah. Much cheaper. And, you know,\n\nChannel 0: Mhmm.\n\nChannel 1: the Gita GP is much higher yeah. It's much than your yours. Yeah. It's yeah.\n\nChannel 0: Would\n\nChannel 1: It's\n\nChannel 0: you mind\n\nChannel 1: quite better.\n\nChannel 0: sharing to me the amount and the DB you're getting so we can try to check\n\nChannel 1: No.\n\nChannel 0: with our back end if they can approve it,\n\nChannel 1: No.\n\nChannel 0: then\n\nChannel 1: No.\n\nChannel 0: provide\n\nChannel 1: Actually,\n\nChannel 0: you the same\n\nChannel 1: actually,\n\nChannel 0: amount?\n\nChannel 1: I yeah. Actually, I don't want to do that because for my my Internet, I also have the Internet in other provider. So this time, we will combine my our both email. Yeah. I mean, the the mobile data with them.\n\nSo\n\nChannel 0: And\n\nChannel 1: they\n\nChannel 0: the\n\nChannel 1: also\n\nChannel 0: Internet\n\nChannel 1: can give\n\nChannel 0: and\n\nChannel 1: us\n\nChannel 0: the\n\nChannel 1: the yeah. They also can give us cheaper, yeah, a price\n\nChannel 0: it's like\n\nChannel 1: and\n\nChannel 0: a full\n\nChannel 1: the well,\n\nChannel 0: package.\n\nChannel 1: yeah,\n\nChannel 0: Oh, okay.\n\nChannel 1: whole package.\n\nChannel 0: Yeah. I believe\n\nChannel 1: Yeah.\n\nChannel 0: we already sent you an email trying\n\nChannel 1: Yes.\n\nChannel 0: to offer you\n\nChannel 1: Right.\n\nChannel 0: the Internet\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: services, which you've declined. But in\n\nChannel 1: Mhmm.\n\nChannel 0: case you change your mind, just let us know because we also provide Internet services package with your mobile data.\n\nChannel 1: Yeah. Yeah. I know. Then yeah. And the before the Dom also mentioned that for several time.\n\nBut I finally, I think I SuperLoop, it's they're quite, you know, yeah, helpful\n\nChannel 0: Okay.\n\nChannel 1: at least for me. Yeah. Yeah. It's all good now for me. I don't want to change anymore.\n\nChannel 0: Oh,\n\nChannel 1: Maybe future, if one day you have the\n\nChannel 0: what?\n\nChannel 1: better plan, maybe I will think about that. Yeah.\n\nChannel 0: Mhmm. Oh,\n\nChannel 1: It\n\nChannel 0: yeah.\n\nChannel 1: all depends.\n\nChannel 0: I I,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, I do respect your decision. At least we tried to offer you something that we can align with\n\nChannel 1: Yeah.\n\nChannel 0: what\n\nChannel 1: Yeah.\n\nChannel 0: you're\n\nChannel 1: Sure.\n\nChannel 0: looking for. But, anyway,\n\nChannel 1: Mhmm.\n\nChannel 0: yeah, I'll do that. So July 27, your cancellation date for your own plan, but you're\n\nChannel 1: Yeah.\n\nChannel 0: requesting me to send you an email reminder a week\n\nChannel 1: Mhmm.\n\nChannel 0: before that. And then\n\nChannel 1: Yeah.\n\nChannel 0: for your son's mobile plan, you are requesting to have it canceled July\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: '31 thirty first.\n\nChannel 1: Yes. Right.\n\nChannel 0: And then you got the invoice amounting to $82.01. Right?\n\nChannel 1: Yeah. Yeah. Sure.\n\nChannel 0: Yeah.\n\nChannel 1: Sure.\n\nChannel 0: So\n\nChannel 1: Sure. No worries.\n\nChannel 0: that's\n\nChannel 1: Yeah.\n\nChannel 0: fixed that has been fixed. Just ensure this amount will be paid not later than the eleventh. Okay?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: we can\n\nChannel 1: Sure.\n\nChannel 0: proceed\n\nChannel 1: Sure.\n\nChannel 0: accordingly.\n\nChannel 1: Yeah. Yeah. No worries. We would\n\nChannel 0: Alright.\n\nChannel 1: I will do. Yeah. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Have\n\nChannel 0: You're\n\nChannel 1: a good day.\n\nChannel 0: all good all good to go to the modified invoice. Right? It's all\n\nChannel 1: Yeah.\n\nChannel 0: fixed?\n\nChannel 1: Yeah. Yes.\n\nChannel 0: Okay.\n\nChannel 1: Got it.\n\nChannel 0: That's perfect. Thank you, Gian,\n\nChannel 1: Mhmm.\n\nChannel 0: for taking the time to\n\nChannel 1: Oh, okay.\n\nChannel 0: call me\n\nChannel 1: But\n\nChannel 0: back.\n\nChannel 1: but one one more thing. You know, for my son's plan, I think I still need the change to $45 per month. It's not 55. So please, yeah, please update the the\n\nChannel 0: Let me\n\nChannel 1: the invoice\n\nChannel 0: check here.\n\nChannel 1: as well. Yeah. I think I send you a text email. I asked the but the my son's play, I want to keep the original one.\n\nChannel 0: The 45?\n\nChannel 1: Forty $5. Yeah.\n\nChannel 0: Oh, let me change it while I have you on the line. One moment. Okay? So this\n\nChannel 1: Mhmm.\n\nChannel 0: will be resolved. Okay. So your son's plan is 45\n\nChannel 1: Okay.\n\nChannel 0: dollars, which is 40 GB. This is an covered until the 30 first. Okay?\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: Right.\n\nChannel 0: your total payable or outstanding is $72.01. Make sure that you settle this amount so we can proceed accordingly to your request in canceling your\n\nChannel 1: Yeah.\n\nChannel 0: services.\n\nChannel 1: Yeah. Yeah. No\n\nChannel 0: Okay?\n\nChannel 1: worries. Yeah. I will pay on time. Yeah. Sure.\n\nChannel 0: Yeah. It's already been what they call on this change? I'll just resend you the invoice\n\nChannel 1: The\n\nChannel 0: showing\n\nChannel 1: invoice.\n\nChannel 0: 45, okay,\n\nChannel 1: Okay. Got it.\n\nChannel 0: to\n\nChannel 1: Thank\n\nChannel 0: the email.\n\nChannel 1: you.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Thank you, Julianne. Have a good one.\n\nChannel 1: Yeah.\n\nChannel 0: If you need our\n\nChannel 1: You\n\nChannel 0: services in the future, just give us a call. Okay? We're happy\n\nChannel 1: Yeah.\n\nChannel 0: to welcome\n\nChannel 1: Sure.\n\nChannel 0: you\n\nChannel 1: Sure.\n\nChannel 0: back.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Thank you.\n\nChannel 1: Yeah. Thank you. Bye.\n\nChannel 0: Mhmm.\n\nChannel 1: Have\n\nChannel 0: Bye\n\nChannel 1: a good\n\nChannel 0: bye.\n\nChannel 1: day.\n\nChannel 0: Be safe.","paragraphs":[{"sentences":[{"text":"This is Airtel accounts.","start":0.24,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.16107889637351036},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.2548738221327464}],"sentiment":"neutral","sentiment_score":0.21735585182905198,"channel":0,"num_words":10,"start":0.24,"end":2.82},{"sentences":[{"text":"Hello.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.028396738693118095},{"text":"Hello, Melissa.","start":4.24,"end":5.22,"sentiment":"neutral","sentiment_score":0.03782241232693195},{"text":"This is Jim Susan speaking.","start":5.52,"end":7.46,"sentiment":"neutral","sentiment_score":0.04107595086097717},{"text":"I missed your phone call.","start":7.6,"end":9.28,"sentiment":"neutral","sentiment_score":-0.18745479583740235},{"text":"So I just tried to yeah.","start":9.28,"end":11.44,"sentiment":"neutral","sentiment_score":-0.14968724424640337}],"sentiment":"neutral","sentiment_score":-0.0803145330007139,"channel":1,"num_words":19,"start":3.76,"end":11.44},{"sentences":[{"text":"Yeah.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":-0.02415181510150433},{"text":"Would you please call me now?","start":12.16,"end":13.679999,"sentiment":"neutral","sentiment_score":-0.007292843734224637},{"text":"Yeah.","start":13.679999,"end":14.08,"sentiment":"neutral","sentiment_score":-0.008538929745554924}],"sentiment":"neutral","sentiment_score":-0.009555975906550884,"channel":1,"num_words":8,"start":11.44,"end":14.08},{"sentences":[{"text":"Uh-huh.","start":13.695,"end":14.195,"sentiment":"neutral","sentiment_score":0.001728030736558139}],"sentiment":"neutral","sentiment_score":0.001728030736558139,"channel":0,"num_words":1,"start":13.695,"end":14.195},{"sentences":[{"text":"Talk to me now.","start":14.08,"end":15.28,"sentiment":"neutral","sentiment_score":0.016131683252751827},{"text":"Yeah.","start":15.28,"end":15.645,"sentiment":"neutral","sentiment_score":0.21998104453086853}],"sentiment":"neutral","sentiment_score":0.05690155550837517,"channel":1,"num_words":5,"start":14.08,"end":15.645},{"sentences":[{"text":"Thank you so much for giving us a callback, Lianne.","start":16.095,"end":18.815,"sentiment":"positive","sentiment_score":0.6452612459659577},{"text":"Let","start":18.815,"end":18.975,"sentiment":"positive","sentiment_score":0.385138601064682}],"sentiment":"positive","sentiment_score":0.6216137327931144,"channel":0,"num_words":11,"start":16.095,"end":18.975},{"sentences":[{"text":"Yeah.","start":18.925001,"end":19.245,"sentiment":"neutral","sentiment_score":0.22855767607688904}],"sentiment":"neutral","sentiment_score":0.22855767607688904,"channel":1,"num_words":1,"start":18.925001,"end":19.245},{"sentences":[{"text":"me 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Susan calls to change his data plan for his son's plan and provides his personal information. The agent confirms the cancellation date and reminds him to pay the cancellation fee. The agent offers a cheaper alternative and confirms the invoice amount. The agent reminds James to ensure payment is made on time and assures him that he will not be charged for future services."},"intents":{"segments":[{"text":"For my son, the yeah. I think he also find a good plan for him. So he wants to change he's the current data provider for next month. So yeah.","start_word":73,"end_word":102,"intents":[{"intent":"Confirm plan and confirm information","confidence_score":0.00029382773}]},{"text":"So for your own plan, your cancel request date will be on July 27. Twenty '7.","start_word":204,"end_word":219,"intents":[{"intent":"Clarify cancellation and cancellation date","confidence_score":0.010199113}]},{"text":"And then I have one more question. You know, before you cancel and then you will send email to me at least one or two weeks to remind me. Is this right? Hello?","start_word":244,"end_word":276,"intents":[{"intent":"Remind inability to cancel","confidence_score":0.000006194383}]},{"text":"the '27, basically, we are doing a cancellation of Yeah. morning.","start_word":320,"end_word":330,"intents":[{"intent":"Confirm cancellation status","confidence_score":0.00039839372}]},{"text":"Actually, I don't want to do that because for my my Internet, I also have the Internet in other provider. So this time, we will combine my our both email. Yeah.","start_word":599,"end_word":629,"intents":[{"intent":"Combine email","confidence_score":0.44269845}]},{"text":"They also can give us cheaper, yeah, a price it's like and a full the well, package.","start_word":650,"end_word":666,"intents":[{"intent":"Offer package","confidence_score":0.10087759}]},{"text":"At least we tried to offer you something that we can align with Yeah. what Yeah.","start_word":803,"end_word":818,"intents":[{"intent":"Align plan","confidence_score":0.009510986}]},{"text":"You know, for my son's plan, I think I still need the change to $45 per month. It's not 55.","start_word":989,"end_word":1008,"intents":[{"intent":"Update plan details","confidence_score":0.0024943224}]}]},"sentiments":{"segments":[{"text":"This is Airtel accounts. How may I help you today? Hello. Hello, Melissa. This is Jim Susan speaking. I missed your phone call. So I just tried to yeah. Yeah. Would you please call me now? Yeah. Uh-huh. Talk to me now. Yeah.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.02320818416774273},{"text":"Thank you so much for giving us a callback, Lianne.","start_word":43,"end_word":52,"sentiment":"positive","sentiment_score":0.6393364071846008},{"text":"Let Yeah. me just Yeah. pull That's out your okay. account here. Bear Yeah. with me, For please. Mm-mm. yeah. For my son, the yeah.","start_word":53,"end_word":77,"sentiment":"neutral","sentiment_score":0.16765233874320984},{"text":"I think he also find a good plan for him.","start_word":78,"end_word":87,"sentiment":"positive","sentiment_score":0.3721875548362732},{"text":"So he wants to change he's the current data provider for next month. So yeah. What kind of confirmation do you need me to Mhmm. provide Yeah. for you? I I got it. So please confirm your date of birth. You mean mine? Yes. Your date of birth, Yeah. please. 03/10/1979. Thank you. And your full name as the first on your account, please? Zian Huang Zheng, z Okay. r a n h. Yeah.","start_word":88,"end_word":161,"sentiment":"neutral","sentiment_score":0.07870827615261078},{"text":"Thank you so much.","start_word":162,"end_word":165,"sentiment":"positive","sentiment_score":0.3801549375057221},{"text":"That's So, technically, I just wanted to clarify everything here since okay. I got Yeah. you Sure. on the Sure. line. It's for yeah. Yeah. I got it. It's For for your own security plan purpose. Yeah. yes. So for your own plan, your cancel request date will be on July 27. Twenty '7. Right? Sure. And Yeah. then for your Sam's plan will be on July 31, Yes. Right. end Yeah. of the month. Okay? Yes. Right. And then I have one more question. You know, before you cancel and then you will send email to me at least one or two weeks to remind me. Is this right? Hello? Remind remind Yeah. I for mean yeah. I I mean, my wife's and yeah. For example, my wife is July 27. So I think you were seeing the reminder email. That's kind of yeah. yeah. I got it. Otherwise Yeah. yeah. On Yeah. the '27, basically, we are doing a cancellation of Yeah. morning. Because Is yeah. that okay? Yeah. I Or do know. No. I know. I mean, my one is July 27. So you you made '20 or then they you may inform me at one at least one one week so that I also can contact with my next provider. So in order to successfully connect, yeah, my next provider and the world. Okay. That Let is let me my point. clear Yeah. out. So you would like me to send you a reminder Yeah. Yeah. one A week little before bit more into yeah. on your Sure. cancel date. Yes. Is that what Yeah. you want? I'll Yeah. send you Yeah. a Yeah. reminder. Yeah. Otherwise, you know, ten to seven the last day you cancel, I don't I Uh-uh. don't think I have enough time to, you know, to do the other case. For for example, for my son's one, hand same situation. Yeah. We just want to make sure we can connect with the next provider successfully. Yeah. That's Okay. it. Sure. I understand that you've got or you're looking for the new provider. Yeah. Is Yeah. this much cheaper? Is this Yeah. cheaper Much than cheaper. us? Yeah. Yeah. Much cheaper. And, you know, Mhmm. the Gita GP is much higher yeah. It's much than your yours. Yeah. It's Would yeah. you It's mind quite better. sharing to me the amount and the DB you're getting so we can try to check No. with our back end if they can approve it, No. then No. provide Actually, you the same actually, amount? I yeah. Actually, I don't want to do that because for my my Internet, I also have the Internet in other provider. So this time, we will combine my our both email. Yeah. I mean, the the mobile data with them. So And they the also Internet can give and us the the yeah. They also can give us cheaper, yeah, a price it's like and a full the well, package. yeah, Oh, okay. whole package. Yeah. I believe Yeah. we already sent you an email trying Yes. to offer you Right. the Internet Yeah. Yeah. services, which you've declined. But in Mhmm. case you change your mind, just let us know because we also provide Internet services package with your mobile data. Yeah. Yeah. I know. Then yeah. And the before the Dom also mentioned that for several time. But I finally, I think I SuperLoop, it's they're quite, you know, yeah, helpful Okay. at least for me. Yeah. Yeah. It's all good now for me. I don't want to change anymore. Oh, Maybe future, if one day you have the what? better plan, maybe I will think about that. Yeah. Mhmm. Oh, It yeah. all depends. I I, Yeah. yeah, I do respect your decision. At least we tried to offer you something that we can align with Yeah. what Yeah. you're Sure. looking for. But, anyway, Mhmm. yeah, I'll do that. So July 27, your cancellation date for your own plan, but you're Yeah. requesting me to send you an email reminder a week Mhmm. before that. And then Yeah. for your son's mobile plan, you are requesting to have it canceled July Mhmm. Yeah. '31 thirty first. Yes. Right. And then you got the invoice amounting to $82.01. Right? Yeah. Yeah. Sure. Yeah. Sure. So Sure. No worries. that's Yeah. fixed that has been fixed. Just ensure this amount will be paid not later than the eleventh. Okay? Yeah. Yeah. Yeah. So Yeah. we can Sure. proceed Sure. accordingly. Yeah. Yeah. No worries. We would Alright. I will do. Yeah. Okay. Alright.","start_word":166,"end_word":941,"sentiment":"neutral","sentiment_score":0.010530596224533529},{"text":"Have You're a good day. all good all good to go to the modified invoice.","start_word":942,"end_word":956,"sentiment":"positive","sentiment_score":0.4052352011203766},{"text":"Right? It's all Yeah. fixed? Yeah. Yes. Okay.","start_word":957,"end_word":964,"sentiment":"neutral","sentiment_score":0.08482346683740616},{"text":"Got it. That's perfect. Thank you, Gian, Mhmm.","start_word":965,"end_word":972,"sentiment":"positive","sentiment_score":0.45022085309028625},{"text":"for taking the time to Oh, okay. call me But back. but one one more thing. You know, for my son's plan, I think I still need the change to $45 per month. It's not 55. So please, yeah, please update the the Let me the invoice check here. as well. Yeah. I think I send you a text email. I asked the but the my son's play, I want to keep the original one. The 45? Forty $5. Yeah. Oh, let me change it while I have you on the line. One moment. Okay? So this Mhmm. will be resolved. Okay. So your son's plan is 45 Okay. dollars, which is 40 GB. This is an covered until the 30 first. Okay? Yes. So Right. your total payable or outstanding is $72.01. Make sure that you settle this amount so we can proceed accordingly to your request in canceling your Yeah. services. Yeah. Yeah. No Okay? worries. Yeah. I will pay on time. Yeah. Sure. Yeah. It's already been what they call on this change? I'll just resend you the invoice The showing invoice. 45, okay, Okay. Got it. to Thank the email. you. Alright. Bye.","start_word":973,"end_word":1169,"sentiment":"neutral","sentiment_score":-0.008804294280707836},{"text":"Thank you, Julianne. Have a good one.","start_word":1170,"end_word":1176,"sentiment":"positive","sentiment_score":0.40855979919433594},{"text":"Yeah. If you need our You services in the future, just give us a call. Okay? We're happy Yeah. to welcome Sure. you Sure. back. Yeah.","start_word":1177,"end_word":1202,"sentiment":"neutral","sentiment_score":0.1756913306621405},{"text":"Sure. Thank you. Yeah. Thank you. 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