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So before we proceed checking on the current plan, your preferred MBPS, and the contract, if I may ask if you've already communicated with the landlord or the building owner for the new development fee? Yeah. It's a payment that that is being paid if the area is, like, a new built look area. Yeah. Mhmm. It's actually depends on how the tenant and also the landlord communicate. The well, you can also communicate with the landlord before we proceed. Oh, yeah. Oh, I'm sorry. So I I saw you're one of the tenant. So by that case, you developed me for $330 would be should need to be paid for us to continue with the plan. The due is normally seven days. But we can set up your Internet plan connection today so that we can set up as soon as possible. Yes. Yeah. Custom. Yes. Okay. All good then. Have you gone through our website yet? No. Sure. So if I may ask how many users are gonna use the Internet in a daily okay. And okay. This is the the the devices. How about how many users? Is it a family three to five or more or less five? Two people. Oh, I see. I think this one's better I mean, the best for your plan. How about how you use your Internet? Is it going to be, like, a normal streaming or standard streaming, surfing the web? Okay. Okay. Alright. So that's the case then. We have two options for this since you have till TV when you watch Netflix, and I'm sure that's a four k television. Right? Okay. And if I may ask if you have your own router? Let me see. Okay. So for the route yeah. If I may ask if you're getting to have a contract or no contract. So we have twenty four month contract and twelve month contract. And as per the website, for twenty four months contract, we offer a free Wi Fi. This is already configured. So when the router is delivered to you, you can just connect to your Internet. Uh-huh. The the twelve month plan contract promotions are are gonna be the fee 15% discount for three months. So in twenty four months yeah. So in twenty four month contract, you get to have a free connection fee. There's no connection fee, an additional 15% discount for three months, and also a free router. So versus the twelve month contract for 15% discount for three months plus the connection fee for $45. The $45 is for the connection fee under twelve months contract. But for the twenty four month contract, it's gonna be free connection fee. It's going to be the same amount of 330. That's the due general price or just standard amount for the the new building. Yes. Uh-huh. Yes. That's correct. Yes. And thinking that, yes, I'm thinking I mean, to also maximize the new development fee that you're gonna pay. So I think twenty four months contract will be the best plan for you. So as alright. So let's go back to the plan because I would love to offer you two options. Well, it really depends on your preferred choice. Under 50 MBPS, the family to three to five users for email surfing the web and standard streaming. However, you mentioned that you have a four k quality television. We have another plan for sorry. For the standard 50 MBPS, that's $79 and 95 per month. And for this is the regular price not yet excluding the the the 50% discount. And for the other option, which is the 100 Mbps, which is more or less for five users, surfing the web HD four k quality streaming. So if you are good with the standard plan, we can go with this 50 MBBS. Or if you would like to to Yeah. $89 and 90 six. Four. I'm sorry? Yeah. Four for that one, Michelle, speed test is best test if once you are connected to your router. Let's say the router was delivered to you and when you try to do speed testing, it should be wired cable to the router. Right now, we would we don't have option to check how many megabit per second your location will Yeah. The location. Yeah. The building. Because since the router will be coming from us, we will get to have the best type of router because it is already configured from us. I'm sorry? Sorry. Michelle, I'm I'm sorry, Michelle. The audio is like it feels like I mean, sounds like you're under the water, so I can barely understand. On the web you It's all of my colleagues, and we are working remotely in The Philippines. Yes. And also the connection fee. That's correct. And yeah. The price on the website is the regular price, so 15% discount is not yet excluded on those eight on that $89.95. Fifteen percent for three months. Bye now, Michelle. 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Michelle. My name is Mary from Eritho. Yes. So that was quick. So I found here the network.\n\nIt's gonna be the Lindholm network. So before we proceed checking on the current plan, your preferred MBPS, and the contract, if I may ask if you've already communicated with the landlord or the building owner for the new development fee? Yeah. It's a payment that that is being paid if the area is, like, a new built look area. Yeah.\n\nMhmm. It's actually depends on how the tenant and also the landlord communicate. The well, you can also communicate with the landlord before we proceed. Oh, yeah. Oh, I'm sorry.\n\nSo I I saw you're one of the tenant. So by that case, you developed me for $330 would be should need to be paid for us to continue with the plan. The due is normally seven days. But we can set up your Internet plan connection today so that we can set up as soon as possible. Yes.\n\nYeah. Custom. Yes. Okay. All good then.\n\nHave you gone through our website yet? No. Sure. So if I may ask how many users are gonna use the Internet in a daily okay. And okay.\n\nThis is the the the devices. How about how many users? Is it a family three to five or more or less five? Two people. Oh, I see.\n\nI think this one's better I mean, the best for your plan. How about how you use your Internet? Is it going to be, like, a normal streaming or standard streaming, surfing the web? Okay. Okay.\n\nAlright. So that's the case then. We have two options for this since you have till TV when you watch Netflix, and I'm sure that's a four k television. Right? Okay.\n\nAnd if I may ask if you have your own router? Let me see. Okay. So for the route yeah. If I may ask if you're getting to have a contract or no contract.\n\nSo we have twenty four month contract and twelve month contract. And as per the website, for twenty four months contract, we offer a free Wi Fi. This is already configured. So when the router is delivered to you, you can just connect to your Internet. Uh-huh.\n\nThe the twelve month plan contract promotions are are gonna be the fee 15% discount for three months. So in twenty four months yeah. So in twenty four month contract, you get to have a free connection fee. There's no connection fee, an additional 15% discount for three months, and also a free router. So versus the twelve month contract for 15% discount for three months plus the connection fee for $45.\n\nThe $45 is for the connection fee under twelve months contract. But for the twenty four month contract, it's gonna be free connection fee. It's going to be the same amount of 330. That's the due general price or just standard amount for the the new building. Yes.\n\nUh-huh. Yes. That's correct. Yes. And thinking that, yes, I'm thinking I mean, to also maximize the new development fee that you're gonna pay.\n\nSo I think twenty four months contract will be the best plan for you. So as alright. So let's go back to the plan because I would love to offer you two options. Well, it really depends on your preferred choice. Under 50 MBPS, the family to three to five users for email surfing the web and standard streaming.\n\nHowever, you mentioned that you have a four k quality television. We have another plan for sorry. For the standard 50 MBPS, that's $79 and 95 per month. And for this is the regular price not yet excluding the the the 50% discount. And for the other option, which is the 100 Mbps, which is more or less for five users, surfing the web HD four k quality streaming.\n\nSo if you are good with the standard plan, we can go with this 50 MBBS. Or if you would like to to Yeah. $89 and 90 six. Four. I'm sorry?\n\nYeah. Four for that one, Michelle, speed test is best test if once you are connected to your router. Let's say the router was delivered to you and when you try to do speed testing, it should be wired cable to the router. Right now, we would we don't have option to check how many megabit per second your location will Yeah. The location.\n\nYeah. The building. Because since the router will be coming from us, we will get to have the best type of router because it is already configured from us. I'm sorry? Sorry.\n\nMichelle, I'm I'm sorry, Michelle. The audio is like it feels like I mean, sounds like you're under the water, so I can barely understand. On the web you It's all of my colleagues, and we are working remotely in The Philippines. Yes. And also the connection fee.\n\nThat's correct. And yeah. The price on the website is the regular price, so 15% discount is not yet excluded on those eight on that $89.95. Fifteen percent for three months. Bye now, Michelle.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello, Michelle.","start":3.6,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.12427250295877457},{"text":"My name is Mary from Eritho.","start":4.3199997,"end":5.94,"sentiment":"neutral","sentiment_score":0.1195681169629097},{"text":"Yes.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.16713158786296844},{"text":"So that was quick.","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":0.2721756473183632},{"text":"So I found here the network.","start":10.719999,"end":12.719999,"sentiment":"neutral","sentiment_score":0.18744001537561417}],"sentiment":"neutral","sentiment_score":0.17612778826763756,"num_words":19,"start":3.6,"end":12.719999},{"sentences":[{"text":"It's gonna be the Lindholm network.","start":12.719999,"end":14.58,"sentiment":"neutral","sentiment_score":0.158796988427639},{"text":"So before we proceed checking on the current plan, your preferred MBPS, and the contract, if I may ask if you've already communicated with the landlord or the building owner for the new development fee?","start":15.554999,"end":31.29,"sentiment":"neutral","sentiment_score":0.04134785868227482},{"text":"Yeah.","start":35.53,"end":36.010002,"sentiment":"neutral","sentiment_score":-0.013452870771288872},{"text":"It's a payment that that is being paid if the area is, like, a new built look area.","start":36.010002,"end":44.895,"sentiment":"neutral","sentiment_score":-0.0034196265041828156},{"text":"Yeah.","start":49.135002,"end":49.635002,"sentiment":"neutral","sentiment_score":-0.01306130737066269}],"sentiment":"neutral","sentiment_score":0.03789982834800345,"num_words":61,"start":12.719999,"end":49.635002},{"sentences":[{"text":"Mhmm.","start":65.77,"end":66.27,"sentiment":"neutral","sentiment_score":-0.038214415311813354},{"text":"It's actually depends on how the tenant and also the landlord communicate.","start":66.49,"end":74.135,"sentiment":"neutral","sentiment_score":-0.031356281135231256},{"text":"The well, you can also communicate with the landlord before we proceed.","start":77.755005,"end":86.68,"sentiment":"neutral","sentiment_score":0.013366676401346922},{"text":"Oh, yeah.","start":87.380005,"end":93.08,"sentiment":"neutral","sentiment_score":-0.022057896479964256},{"text":"Oh, I'm sorry.","start":93.54,"end":94.58,"sentiment":"neutral","sentiment_score":-0.08400461326042812}],"sentiment":"neutral","sentiment_score":-0.018340643495321274,"num_words":30,"start":65.77,"end":94.58},{"sentences":[{"text":"So I I saw you're one of the tenant.","start":94.58,"end":96.76,"sentiment":"neutral","sentiment_score":-0.09797334091530906},{"text":"So by that case, you developed me for $330 would be should need to be paid for us to continue with the plan.","start":96.885,"end":112.505005,"sentiment":"neutral","sentiment_score":-0.07560068190745685},{"text":"The due is normally seven days.","start":112.85,"end":115.59,"sentiment":"neutral","sentiment_score":-0.09184929355978966},{"text":"But we can set up your Internet plan connection today so that we can set up as soon as possible.","start":115.65,"end":121.19,"sentiment":"neutral","sentiment_score":0.04638970904052257},{"text":"Yes.","start":127.17,"end":127.575,"sentiment":"neutral","sentiment_score":-0.0225612111389637}],"sentiment":"neutral","sentiment_score":-0.038414212606721,"num_words":59,"start":94.58,"end":127.575},{"sentences":[{"text":"Yeah.","start":129.33499,"end":129.83499,"sentiment":"neutral","sentiment_score":-0.015671515837311745},{"text":"Custom.","start":133.015,"end":133.515,"sentiment":"neutral","sentiment_score":-0.008260158821940422},{"text":"Yes.","start":134.295,"end":134.795,"sentiment":"neutral","sentiment_score":0.0029261792078614235},{"text":"Okay.","start":142.69499,"end":143.19499,"sentiment":"neutral","sentiment_score":-0.0271365437656641},{"text":"All good then.","start":143.76001,"end":149.22,"sentiment":"neutral","sentiment_score":-0.06697383026281993}],"sentiment":"neutral","sentiment_score":-0.03558050428650209,"num_words":7,"start":129.33499,"end":149.22},{"sentences":[{"text":"Have you gone through our website yet?","start":150.32,"end":153.86,"sentiment":"neutral","sentiment_score":-0.04886783765895026},{"text":"No.","start":155.2,"end":155.7,"sentiment":"neutral","sentiment_score":-0.11550000309944151},{"text":"Sure.","start":158.0,"end":158.5,"sentiment":"neutral","sentiment_score":-0.03408494591712952},{"text":"So if I may ask how many users are gonna use the Internet in a daily okay.","start":159.175,"end":170.875,"sentiment":"neutral","sentiment_score":0.020585409913431194},{"text":"And okay.","start":171.975,"end":186.18,"sentiment":"neutral","sentiment_score":0.02286348771303892}],"sentiment":"neutral","sentiment_score":-0.0034278881669576678,"num_words":28,"start":150.32,"end":186.18},{"sentences":[{"text":"This is the the the devices.","start":186.31999,"end":188.18,"sentiment":"neutral","sentiment_score":0.03885398122171561},{"text":"How about how many users?","start":188.23999,"end":189.7,"sentiment":"neutral","sentiment_score":0.022846838086843492},{"text":"Is it a family three to five or more or less five?","start":198.985,"end":204.52,"sentiment":"neutral","sentiment_score":-0.007717969827353954},{"text":"Two people.","start":204.52,"end":205.34,"sentiment":"neutral","sentiment_score":0.00786170200444758},{"text":"Oh, I see.","start":205.40001,"end":206.36,"sentiment":"neutral","sentiment_score":0.15232873956362405}],"sentiment":"neutral","sentiment_score":0.025980430804858252,"num_words":28,"start":186.31999,"end":206.36},{"sentences":[{"text":"I think this one's better I mean, the best for your plan.","start":206.36,"end":209.18001,"sentiment":"positive","sentiment_score":0.3338188665608565},{"text":"How about how you use your Internet?","start":209.32,"end":212.12001,"sentiment":"neutral","sentiment_score":0.20942415509905135},{"text":"Is it going to be, like, a normal streaming or standard streaming, surfing the web?","start":212.12001,"end":218.025,"sentiment":"neutral","sentiment_score":0.10975086862842241},{"text":"Okay.","start":224.00499,"end":224.50499,"sentiment":"neutral","sentiment_score":0.1452818214893341},{"text":"Okay.","start":233.31,"end":233.81,"sentiment":"neutral","sentiment_score":0.0841582715511322}],"sentiment":"neutral","sentiment_score":0.20409718352473444,"num_words":36,"start":206.36,"end":233.81},{"sentences":[{"text":"Alright.","start":238.75,"end":239.25,"sentiment":"neutral","sentiment_score":0.15842530131340027},{"text":"So that's the case then.","start":239.63,"end":241.55,"sentiment":"neutral","sentiment_score":0.1701013684272766},{"text":"We have two options for this since you have till TV when you watch Netflix, and I'm sure that's a four k television.","start":241.55,"end":251.755,"sentiment":"neutral","sentiment_score":0.15153387998757156},{"text":"Right?","start":252.455,"end":252.955,"sentiment":"neutral","sentiment_score":0.07527577877044678},{"text":"Okay.","start":253.815,"end":254.315,"sentiment":"neutral","sentiment_score":0.018806669861078262}],"sentiment":"neutral","sentiment_score":0.14800947844501464,"num_words":31,"start":238.75,"end":254.315},{"sentences":[{"text":"And if I may ask if you have your own router?","start":255.255,"end":258.39502,"sentiment":"neutral","sentiment_score":-0.03486799126998945},{"text":"Let me see.","start":277.805,"end":278.865,"sentiment":"neutral","sentiment_score":-0.07227274527152379},{"text":"Okay.","start":295.03,"end":295.43,"sentiment":"neutral","sentiment_score":-0.024463586509227753},{"text":"So for the route yeah.","start":295.43,"end":297.59,"sentiment":"neutral","sentiment_score":-0.12632542997598648},{"text":"If I may ask if you're getting to have a contract or no contract.","start":297.59,"end":302.81,"sentiment":"neutral","sentiment_score":-0.06867628038993903}],"sentiment":"neutral","sentiment_score":-0.0652330824009636,"num_words":34,"start":255.255,"end":302.81},{"sentences":[{"text":"So we have twenty four month contract and twelve month contract.","start":303.57498,"end":307.335,"sentiment":"neutral","sentiment_score":0.010633566332134333},{"text":"And as per the website, for twenty four months contract, we offer a free Wi Fi.","start":307.335,"end":313.735,"sentiment":"neutral","sentiment_score":0.11011147522367537},{"text":"This is already configured.","start":313.735,"end":315.195,"sentiment":"neutral","sentiment_score":0.2000553496181965},{"text":"So when the router is delivered to you, you can just connect to your Internet.","start":315.71,"end":320.13,"sentiment":"neutral","sentiment_score":0.18228383165163298},{"text":"Uh-huh.","start":322.75,"end":323.25,"sentiment":"neutral","sentiment_score":-0.010426819324493408}],"sentiment":"neutral","sentiment_score":0.11495329547138448,"num_words":47,"start":303.57498,"end":323.25},{"sentences":[{"text":"The the twelve month plan contract promotions are are gonna be the fee 15% discount for three months.","start":325.87,"end":336.52502,"sentiment":"neutral","sentiment_score":0.28033266713221866},{"text":"So in twenty four months yeah.","start":337.385,"end":339.785,"sentiment":"neutral","sentiment_score":0.1353535602490107},{"text":"So in twenty four month contract, you get to have a free connection fee.","start":339.785,"end":344.18,"sentiment":"neutral","sentiment_score":0.18413944116660527},{"text":"There's no connection fee, an additional 15% discount for three months, and also a free router.","start":344.64,"end":351.86,"sentiment":"neutral","sentiment_score":0.2200691606849432},{"text":"So versus the twelve month contract for 15% discount for three months plus the connection fee for $45.","start":352.4,"end":359.79498,"sentiment":"neutral","sentiment_score":0.06583898700773716}],"sentiment":"neutral","sentiment_score":0.1825315261570116,"num_words":72,"start":325.87,"end":359.79498},{"sentences":[{"text":"The $45 is for the connection fee under twelve months contract.","start":366.25497,"end":370.495,"sentiment":"neutral","sentiment_score":-0.00007528684694658641},{"text":"But for the twenty four month contract, it's gonna be free connection fee.","start":370.495,"end":374.67,"sentiment":"neutral","sentiment_score":0.0028592006375010195},{"text":"It's going to be the same amount of 330.","start":387.115,"end":390.555,"sentiment":"neutral","sentiment_score":0.014769846056070592},{"text":"That's the due general price or just standard amount for the the new building.","start":390.555,"end":401.27002,"sentiment":"neutral","sentiment_score":0.0016726657216038024},{"text":"Yes.","start":402.21,"end":402.71,"sentiment":"neutral","sentiment_score":0.0189676471054554}],"sentiment":"neutral","sentiment_score":0.0044094798892426,"num_words":48,"start":366.25497,"end":402.71},{"sentences":[{"text":"Uh-huh.","start":402.93,"end":403.43,"sentiment":"neutral","sentiment_score":0.012880298309028149},{"text":"Yes.","start":416.865,"end":417.26498,"sentiment":"neutral","sentiment_score":0.04041166603565216},{"text":"That's correct.","start":417.26498,"end":418.005,"sentiment":"neutral","sentiment_score":0.08274723589420319},{"text":"Yes.","start":424.54498,"end":425.025,"sentiment":"neutral","sentiment_score":0.09742721915245056},{"text":"And thinking that, yes, I'm thinking I mean, to also maximize the new development fee that you're gonna pay.","start":425.025,"end":433.12,"sentiment":"neutral","sentiment_score":0.16034061069551267}],"sentiment":"neutral","sentiment_score":0.1401118857708449,"num_words":24,"start":402.93,"end":433.12},{"sentences":[{"text":"So I think twenty four months contract will be the best plan for you.","start":433.12,"end":437.14,"sentiment":"neutral","sentiment_score":0.21267642506531306},{"text":"So as alright.","start":446.61502,"end":447.89502,"sentiment":"neutral","sentiment_score":0.07493508855501811},{"text":"So let's go back to the plan because I would love to offer you two options.","start":447.89502,"end":451.975,"sentiment":"neutral","sentiment_score":0.24406557297334075},{"text":"Well, it really depends on your preferred choice.","start":451.975,"end":456.87,"sentiment":"neutral","sentiment_score":0.06178185576573014},{"text":"Under 50 MBPS, the family to three to five users for email surfing the web and standard streaming.","start":457.27,"end":465.05,"sentiment":"neutral","sentiment_score":0.062180232256650925}],"sentiment":"neutral","sentiment_score":0.14781056628641437,"num_words":59,"start":433.12,"end":465.05},{"sentences":[{"text":"However, you mentioned that you have a four k quality television.","start":465.11,"end":469.21,"sentiment":"neutral","sentiment_score":-0.14285579188303513},{"text":"We have another plan for sorry.","start":471.285,"end":474.725,"sentiment":"neutral","sentiment_score":-0.15289620558420816},{"text":"For the standard 50 MBPS, that's $79 and 95 per month.","start":474.725,"end":479.385,"sentiment":"neutral","sentiment_score":0.0906579890711741},{"text":"And for this is the regular price not yet excluding the the the 50% discount.","start":480.08502,"end":488.33002,"sentiment":"neutral","sentiment_score":0.08398005465666453},{"text":"And for the other option, which is the 100 Mbps, which is more or less for five users, surfing the web HD four k quality streaming.","start":488.39,"end":502.505,"sentiment":"neutral","sentiment_score":0.09599548363341735}],"sentiment":"neutral","sentiment_score":0.03281203376642172,"num_words":69,"start":465.11,"end":502.505},{"sentences":[{"text":"So if you are good with the standard plan, we can go with this 50 MBBS.","start":502.645,"end":511.04498,"sentiment":"neutral","sentiment_score":0.25397564098238945},{"text":"Or if you would like to to Yeah.","start":511.04498,"end":543.925,"sentiment":"neutral","sentiment_score":0.014954152284190059},{"text":"$89 and 90 six.","start":543.925,"end":545.94,"sentiment":"neutral","sentiment_score":0.035549593390896916},{"text":"Four.","start":556.39996,"end":556.72,"sentiment":"neutral","sentiment_score":-0.030286669731140137},{"text":"I'm sorry?","start":556.72,"end":557.71497,"sentiment":"neutral","sentiment_score":-0.06759199500083923}],"sentiment":"neutral","sentiment_score":0.13419261896201679,"num_words":31,"start":502.645,"end":557.71497},{"sentences":[{"text":"Yeah.","start":566.335,"end":566.815,"sentiment":"neutral","sentiment_score":0.003811486065387726},{"text":"Four for that one, Michelle, speed test is best test if once you are connected to your router.","start":566.815,"end":577.66,"sentiment":"neutral","sentiment_score":0.013294756929907534},{"text":"Let's say the router was delivered to you and when you try to do speed testing, it should be wired cable to the router.","start":577.66,"end":587.165,"sentiment":"neutral","sentiment_score":0.02688646564881007},{"text":"Right now, we would we don't have option to check how many megabit per second your location will Yeah.","start":587.545,"end":612.14,"sentiment":"neutral","sentiment_score":-0.0545787953428532},{"text":"The location.","start":616.915,"end":617.575,"sentiment":"neutral","sentiment_score":-0.037645986303687096}],"sentiment":"neutral","sentiment_score":-0.003498387464787811,"num_words":64,"start":566.335,"end":617.575},{"sentences":[{"text":"Yeah.","start":618.03503,"end":618.275,"sentiment":"neutral","sentiment_score":-0.010577883571386336},{"text":"The building.","start":618.275,"end":619.015,"sentiment":"neutral","sentiment_score":-0.03833015542477369},{"text":"Because since the router will be coming from us, we will get to have the best type of router because it is already configured from us.","start":619.075,"end":629.22,"sentiment":"positive","sentiment_score":0.4047955068258139},{"text":"I'm sorry?","start":648.245,"end":648.985,"sentiment":"neutral","sentiment_score":-0.052020590752363205},{"text":"Sorry.","start":656.23,"end":656.70996,"sentiment":"neutral","sentiment_score":-0.062183916568756104}],"sentiment":"neutral","sentiment_score":0.32097562140552327,"num_words":32,"start":618.03503,"end":656.70996},{"sentences":[{"text":"Michelle, I'm I'm sorry, Michelle.","start":656.70996,"end":658.63,"sentiment":"neutral","sentiment_score":-0.19093138128519058},{"text":"The audio is like it feels like I mean, sounds like you're under the water, so I can barely understand.","start":658.63,"end":665.05,"sentiment":"negative","sentiment_score":-0.46809518784284593},{"text":"On the web you It's all of my colleagues, and we are working remotely in The Philippines.","start":686.87,"end":697.825,"sentiment":"neutral","sentiment_score":-0.010484259027768584},{"text":"Yes.","start":728.95496,"end":729.355,"sentiment":"neutral","sentiment_score":0.03464438021183014},{"text":"And also the connection fee.","start":729.355,"end":731.055,"sentiment":"neutral","sentiment_score":0.022130012139678003}],"sentiment":"neutral","sentiment_score":-0.21561455470509827,"num_words":48,"start":656.70996,"end":731.055},{"sentences":[{"text":"That's correct.","start":742.12,"end":743.02,"sentiment":"neutral","sentiment_score":0.08526008576154709},{"text":"And yeah.","start":743.24,"end":744.7,"sentiment":"neutral","sentiment_score":0.05704282224178314},{"text":"The price on the website is the regular price, so 15% discount is not yet excluded on those eight on that $89.95.","start":747.56,"end":756.755,"sentiment":"neutral","sentiment_score":0.028941928493705662},{"text":"Fifteen percent for three months.","start":759.695,"end":761.635,"sentiment":"neutral","sentiment_score":0.07802204713225365},{"text":"Bye now, Michelle.","start":775.06,"end":776.12,"sentiment":"neutral","sentiment_score":0.24238520860671997}],"sentiment":"neutral","sentiment_score":0.0599586501279298,"num_words":34,"start":742.12,"end":776.12},{"sentences":[{"text":"Thank you.","start":776.18,"end":776.92,"sentiment":"positive","sentiment_score":0.7168106436729431}],"sentiment":"positive","sentiment_score":0.7168106436729431,"num_words":2,"start":776.18,"end":776.92}]}}]},{"alternatives":[{"transcript":"Good morning. Michelle speaking. Hello? Yes. Yes. New development fee. It is a relatively new build. We were not told anything about a development fee other than to give us a list of providers that we can choose from under the Linen network. So what are you saying we have to pay? We're we're the we're the owner. So so we don't have a we don't have a tenant. We're the owner of the unit. So effectively, the landlord. We are the landlord. Did you hear me? We are the landlord. We're the owner. So you're saying that we have to pay $300 $330 for the new development. And is that going to be the case for every Internet provider? Oh, okay. Alright. Well, tell me what your plan is. Let me get a notebook and alright. So next. Because I did look on it, but it's a bit hard when I'm on the phone to see what what is there. Okay. I've been yes. I was connected to the website, and it okay. We'd have number of devices is probably three. No. Wait on. A laptop, an iPad, and two phones. Oh, no. The phones have their own phones have their own system. So just two two devices. In fact, the iPad is connected to the phones. It's probably anyone. Just just a minute. I'm speaking so I can actually see what I'm doing on the phone. So what was that next question? It's only two two two people. Two people. Yep. Setting the work for sure. We will watch Netflix and maybe some of the television stations on iView, you know, the web streams. Yep. It's probably a few hours a day. Yes. Yes. Yes. Well, we have one, but I think it's a bit old. It's probably not suited to the fiber optic system. So how how old can we use and what what is recommended for the router? I was reading where that it should not have gone. Sorry. Why don't you get that on the four month plan? Perfect. You said it was a free connection fee. What what's the $45? Oh, sorry. Okay. Connection fee. I'm with you. I can read it now. Connection fee. Now does that does that replace the $300 connection fee for the new bill? Okay. Okay. Okay. So so there's always gonna be a new build. I'm trying to miss that. New big build connection $3.30. Right? And then if we go with the twenty four month contract, you get the free router. Whereas the twelve month contract, you don't get a free router. Oh, okay. It sounds like it's better to go with Okay. Alright. That sounds alright. Let's look at that one. And what about the monthly plan after the three months? What will that be be? Discount. Yeah. We don't need that. I'll wait. Yeah. I understand. I understand. I'm looking at it right now. I guess I'd like to have the quality streaming, but I I don't what was I gonna say? We don't have that many users, but the quality of the streaming is important because you don't wanna get that that pixelation that happens. I was gonna ask you something now. So the the NBN a 100 is basically $90 per month and one of our 30 yeah. Let's forget about the cents. Oh, that's what I was gonna ask you. For our building, can we tolerate a 100 megabyte download speed? For this building, can it take a 100 megabyte down, like m what's it? M b s megabyte. Just a second. Can we take it? Do you know have you checked that? Okay. Okay. But it but it can be NBN a 100 plan, standard plan is normally megabytes 100, and the other one's normally 50. Is that right? It'll depend on your router or depend on the building? Which one? Which one determines it? The building or the router? Okay. I'm with you. I understand. Alright. I need to ask one more question. What is the after hours service arrangement? What what's if you have trouble, who do we ring and and how do we connect to an after hours service customer service? Oh, does it? Okay. I'm I'm in my new building, so there's a lot of tiles around. What what is the after hours service customer's number? Is it in The Philippines like where you are or is it in Australia? Who who who answers who answers the customer service line? Okay. Okay. Okay. Alright. I'll talk this over with my husband because that's something that does not attract us. I'm sorry. I should have to say. So thank you for explaining all that. So I'll just let go through it. Twenty four month contract has no connection fee. The twelve months one has the $45 fee, and the twenty four months give you a free router, whereas the twelve month one, you'd have to pay 220 for the router. Is that right? Yeah. Yeah. Yeah. The $45. Yep. I'm with you. Okay. And the monthly plan sounds like the $90 a month for the 100 megabytes per second is the one we might go with. Alright. Okay. Mhmm. Sorry. Kick it. Okay. Discount. 15%. Okay. To be deducted. Okay. That's important. Alright. You so much. I'll talk it out with Brian. Okay. Alright, Mary. You've been fantastic. Thank you so much for calling back so quickly. Bye now. Bye. 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Michelle speaking. Hello? Yes. Yes.\n\nNew development fee. It is a relatively new build. We were not told anything about a development fee other than to give us a list of providers that we can choose from under the Linen network. So what are you saying we have to pay? We're we're the we're the owner.\n\nSo so we don't have a we don't have a tenant. We're the owner of the unit. So effectively, the landlord. We are the landlord. Did you hear me?\n\nWe are the landlord. We're the owner. So you're saying that we have to pay $300 $330 for the new development. And is that going to be the case for every Internet provider? Oh, okay.\n\nAlright. Well, tell me what your plan is. Let me get a notebook and alright. So next. Because I did look on it, but it's a bit hard when I'm on the phone to see what what is there.\n\nOkay. I've been yes. I was connected to the website, and it okay. We'd have number of devices is probably three. No.\n\nWait on. A laptop, an iPad, and two phones. Oh, no. The phones have their own phones have their own system. So just two two devices.\n\nIn fact, the iPad is connected to the phones. It's probably anyone. Just just a minute. I'm speaking so I can actually see what I'm doing on the phone. So what was that next question?\n\nIt's only two two two people. Two people. Yep. Setting the work for sure. We will watch Netflix and maybe some of the television stations on iView, you know, the web streams.\n\nYep. It's probably a few hours a day. Yes. Yes. Yes.\n\nWell, we have one, but I think it's a bit old. It's probably not suited to the fiber optic system. So how how old can we use and what what is recommended for the router? I was reading where that it should not have gone. Sorry.\n\nWhy don't you get that on the four month plan? Perfect. You said it was a free connection fee. What what's the $45? Oh, sorry.\n\nOkay. Connection fee. I'm with you. I can read it now. Connection fee.\n\nNow does that does that replace the $300 connection fee for the new bill? Okay. Okay. Okay. So so there's always gonna be a new build.\n\nI'm trying to miss that. New big build connection $3.30. Right? And then if we go with the twenty four month contract, you get the free router. Whereas the twelve month contract, you don't get a free router.\n\nOh, okay. It sounds like it's better to go with Okay. Alright. That sounds alright. Let's look at that one.\n\nAnd what about the monthly plan after the three months? What will that be be? Discount. Yeah. We don't need that.\n\nI'll wait. Yeah. I understand. I understand. I'm looking at it right now.\n\nI guess I'd like to have the quality streaming, but I I don't what was I gonna say? We don't have that many users, but the quality of the streaming is important because you don't wanna get that that pixelation that happens. I was gonna ask you something now. So the the NBN a 100 is basically $90 per month and one of our 30 yeah. Let's forget about the cents.\n\nOh, that's what I was gonna ask you. For our building, can we tolerate a 100 megabyte download speed? For this building, can it take a 100 megabyte down, like m what's it? M b s megabyte. Just a second.\n\nCan we take it? Do you know have you checked that? Okay. Okay. But it but it can be NBN a 100 plan, standard plan is normally megabytes 100, and the other one's normally 50.\n\nIs that right? It'll depend on your router or depend on the building? Which one? Which one determines it? The building or the router?\n\nOkay. I'm with you. I understand. Alright. I need to ask one more question.\n\nWhat is the after hours service arrangement? What what's if you have trouble, who do we ring and and how do we connect to an after hours service customer service? Oh, does it? Okay. I'm I'm in my new building, so there's a lot of tiles around.\n\nWhat what is the after hours service customer's number? Is it in The Philippines like where you are or is it in Australia? Who who who answers who answers the customer service line? Okay. Okay.\n\nOkay. Alright. I'll talk this over with my husband because that's something that does not attract us. I'm sorry. I should have to say.\n\nSo thank you for explaining all that. So I'll just let go through it. Twenty four month contract has no connection fee. The twelve months one has the $45 fee, and the twenty four months give you a free router, whereas the twelve month one, you'd have to pay 220 for the router. Is that right?\n\nYeah. Yeah. Yeah. The $45. Yep.\n\nI'm with you. Okay. And the monthly plan sounds like the $90 a month for the 100 megabytes per second is the one we might go with. Alright. Okay.\n\nMhmm. Sorry. Kick it. Okay. Discount.\n\n15%. Okay. To be deducted. Okay. That's important.\n\nAlright. You so much. I'll talk it out with Brian. Okay. Alright, Mary.\n\nYou've been fantastic. Thank you so much for calling back so quickly. Bye now. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.330711230635643},{"text":"Michelle speaking.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.17365189641714096},{"text":"Hello?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.07677648961544037},{"text":"Yes.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.11659032106399536},{"text":"Yes.","start":15.2,"end":15.615,"sentiment":"neutral","sentiment_score":0.08463618159294128}],"sentiment":"neutral","sentiment_score":0.18381846376827785,"num_words":7,"start":1.4399999,"end":15.615},{"sentences":[{"text":"New development fee.","start":33.239998,"end":34.699997,"sentiment":"neutral","sentiment_score":-0.02197544400890668},{"text":"It is a relatively new build.","start":46.025,"end":48.125,"sentiment":"neutral","sentiment_score":-0.004088633072872956},{"text":"We were not told anything about a development fee other than to give us a list of providers that we can choose from under the Linen network.","start":50.905,"end":61.04,"sentiment":"neutral","sentiment_score":-0.07245840380589168},{"text":"So what are you saying we have to pay?","start":63.42,"end":65.2,"sentiment":"neutral","sentiment_score":-0.08086382928821775},{"text":"We're we're the we're the owner.","start":72.295,"end":74.135,"sentiment":"neutral","sentiment_score":-0.022062469739466906}],"sentiment":"neutral","sentiment_score":-0.05699969245595675,"num_words":51,"start":33.239998,"end":74.135},{"sentences":[{"text":"So so we don't have a we don't have a tenant.","start":74.135,"end":76.854996,"sentiment":"neutral","sentiment_score":-0.059141683307561005},{"text":"We're the owner of the unit.","start":76.854996,"end":78.715,"sentiment":"neutral","sentiment_score":0.0024733712586263814},{"text":"So effectively, the 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anyone.","start":183.04,"end":184.18,"sentiment":"neutral","sentiment_score":0.0029355684916178384},{"text":"Just just a minute.","start":191.21501,"end":192.175,"sentiment":"neutral","sentiment_score":0.02350779715925455},{"text":"I'm speaking so I can actually see what I'm doing on the phone.","start":192.175,"end":195.29501,"sentiment":"neutral","sentiment_score":0.034466885889952},{"text":"So what was that next question?","start":195.29501,"end":196.755,"sentiment":"neutral","sentiment_score":0.005396890764435132}],"sentiment":"neutral","sentiment_score":0.017453312182000705,"num_words":35,"start":180.96,"end":196.755},{"sentences":[{"text":"It's only two two two people.","start":202.34001,"end":204.6,"sentiment":"neutral","sentiment_score":-0.005115602010240157},{"text":"Two people.","start":204.74,"end":205.40001,"sentiment":"neutral","sentiment_score":0.011055916547775269},{"text":"Yep.","start":205.70001,"end":206.20001,"sentiment":"neutral","sentiment_score":0.1470191925764084},{"text":"Setting the work for sure.","start":219.195,"end":220.65501,"sentiment":"neutral","sentiment_score":0.14388353526592254},{"text":"We will watch Netflix and maybe some of the television stations on iView, you know, the web streams.","start":221.43501,"end":231.25,"sentiment":"neutral","sentiment_score":0.1332209768394629}],"sentiment":"neutral","sentiment_score":0.10174477103282697,"num_words":32,"start":202.34001,"end":231.25},{"sentences":[{"text":"Yep.","start":231.25,"end":231.75,"sentiment":"neutral","sentiment_score":0.1070653423666954},{"text":"It's probably a few hours a 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$45?","start":363.225,"end":364.92502,"sentiment":"neutral","sentiment_score":-0.00038106529973447323},{"text":"Oh, sorry.","start":370.81,"end":371.46997,"sentiment":"neutral","sentiment_score":-0.033659604378044605}],"sentiment":"neutral","sentiment_score":0.036006673090159896,"num_words":25,"start":321.67,"end":371.46997},{"sentences":[{"text":"Okay.","start":372.81,"end":373.31,"sentiment":"neutral","sentiment_score":0.019695116207003593},{"text":"Connection fee.","start":374.72998,"end":375.44998,"sentiment":"neutral","sentiment_score":0.012940069660544395},{"text":"I'm with you.","start":375.44998,"end":376.09,"sentiment":"neutral","sentiment_score":0.026201884572704632},{"text":"I can read it now.","start":376.09,"end":377.05,"sentiment":"neutral","sentiment_score":0.024728653952479362},{"text":"Connection 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to miss that.","start":399.54,"end":400.5,"sentiment":"neutral","sentiment_score":-0.16784098148345947},{"text":"New big build connection $3.30.","start":400.5,"end":404.04,"sentiment":"neutral","sentiment_score":-0.02366399522870779},{"text":"Right?","start":404.5,"end":405.0,"sentiment":"neutral","sentiment_score":0.01986885815858841},{"text":"And then if we go with the twenty four month contract, you get the free router.","start":405.17502,"end":412.39502,"sentiment":"neutral","sentiment_score":0.04319137765560299},{"text":"Whereas the twelve month contract, you don't get a free router.","start":413.17502,"end":416.23502,"sentiment":"neutral","sentiment_score":-0.0862113047729839}],"sentiment":"neutral","sentiment_score":-0.03144521935303744,"num_words":38,"start":399.54,"end":416.23502},{"sentences":[{"text":"Oh, okay.","start":418.77502,"end":419.515,"sentiment":"neutral","sentiment_score":0.07828812301158905},{"text":"It sounds like it's better to go with 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arrangement?","start":639.52496,"end":644.6,"sentiment":"neutral","sentiment_score":-0.012617465374725205},{"text":"What what's if you have trouble, who do we ring and and how do we connect to an after hours service customer service?","start":649.46,"end":657.4,"sentiment":"neutral","sentiment_score":-0.035730286460855736},{"text":"Oh, does it?","start":666.095,"end":666.735,"sentiment":"neutral","sentiment_score":-0.06784133116404216},{"text":"Okay.","start":666.735,"end":667.21497,"sentiment":"neutral","sentiment_score":-0.06326770782470703},{"text":"I'm I'm in my new building, so there's a lot of tiles around.","start":667.21497,"end":670.995,"sentiment":"neutral","sentiment_score":-0.06569337128446652}],"sentiment":"neutral","sentiment_score":-0.043211156898673546,"num_words":47,"start":639.52496,"end":670.995},{"sentences":[{"text":"What what is the after hours service customer's number?","start":671.21497,"end":676.07,"sentiment":"neutral","sentiment_score":-0.016156127469407186},{"text":"Is it in The Philippines like where you are or is it in Australia?","start":676.07,"end":680.41003,"sentiment":"neutral","sentiment_score":-0.01480155551273908},{"text":"Who who who answers who answers the customer service line?","start":687.95496,"end":691.415,"sentiment":"neutral","sentiment_score":-0.013222670275717973},{"text":"Okay.","start":698.675,"end":699.175,"sentiment":"neutral","sentiment_score":-0.002036376856267452},{"text":"Okay.","start":699.795,"end":700.295,"sentiment":"neutral","sentiment_score":-0.006286731921136379}],"sentiment":"neutral","sentiment_score":-0.014090763883931295,"num_words":35,"start":671.21497,"end":700.295},{"sentences":[{"text":"Okay.","start":701.33997,"end":701.66,"sentiment":"neutral","sentiment_score":-0.01603054627776146},{"text":"Alright.","start":701.66,"end":702.13995,"sentiment":"neutral","sentiment_score":-0.032043494284152985},{"text":"I'll talk this over with my husband because that's something that does not attract us.","start":702.13995,"end":708.3,"sentiment":"neutral","sentiment_score":-0.21705538282791773},{"text":"I'm sorry.","start":708.3,"end":708.86,"sentiment":"neutral","sentiment_score":-0.1681348755955696},{"text":"I should have to say.","start":708.86,"end":709.92,"sentiment":"neutral","sentiment_score":-0.10639752447605133}],"sentiment":"neutral","sentiment_score":-0.1738400898563365,"num_words":24,"start":701.33997,"end":709.92},{"sentences":[{"text":"So thank you for explaining all that.","start":710.06,"end":712.77997,"sentiment":"positive","sentiment_score":0.3520582488604954},{"text":"So I'll just let go through it.","start":712.77997,"end":714.265,"sentiment":"neutral","sentiment_score":0.19151099026203156},{"text":"Twenty four month contract has no connection fee.","start":714.265,"end":717.085,"sentiment":"neutral","sentiment_score":0.0780628276988864},{"text":"The twelve months one has the $45 fee, and the twenty four months give you a free router, whereas the twelve month one, you'd have to pay 220 for the router.","start":717.545,"end":727.085,"sentiment":"neutral","sentiment_score":0.07935965061187744},{"text":"Is that right?","start":727.38995,"end":728.20996,"sentiment":"neutral","sentiment_score":0.05552379166086515}],"sentiment":"neutral","sentiment_score":0.12600371141784958,"num_words":56,"start":710.06,"end":728.20996},{"sentences":[{"text":"Yeah.","start":731.31,"end":731.55,"sentiment":"neutral","sentiment_score":0.03208252415060997},{"text":"Yeah.","start":731.55,"end":731.70996,"sentiment":"neutral","sentiment_score":0.0390457957983017},{"text":"Yeah.","start":731.70996,"end":731.94995,"sentiment":"neutral","sentiment_score":0.044373318552970886},{"text":"The $45.","start":731.94995,"end":732.91,"sentiment":"neutral","sentiment_score":0.048174139112234116},{"text":"Yep.","start":732.91,"end":733.31,"sentiment":"neutral","sentiment_score":0.09891294687986374}],"sentiment":"neutral","sentiment_score":0.05179381060103575,"num_words":6,"start":731.31,"end":733.31},{"sentences":[{"text":"I'm with you.","start":733.31,"end":734.13,"sentiment":"neutral","sentiment_score":0.10408539821704228},{"text":"Okay.","start":734.19,"end":734.51,"sentiment":"neutral","sentiment_score":0.090267151594162},{"text":"And the monthly plan sounds like the $90 a month for the 100 megabytes per second is the one we might go with.","start":734.51,"end":741.64996,"sentiment":"neutral","sentiment_score":0.09574915501086609},{"text":"Alright.","start":742.465,"end":742.965,"sentiment":"neutral","sentiment_score":0.10293368995189668},{"text":"Okay.","start":743.66504,"end":744.16504,"sentiment":"neutral","sentiment_score":0.06212347373366356}],"sentiment":"neutral","sentiment_score":0.09551072673037134,"num_words":29,"start":733.31,"end":744.16504},{"sentences":[{"text":"Mhmm.","start":744.305,"end":744.805,"sentiment":"neutral","sentiment_score":0.00818215124309063},{"text":"Sorry.","start":744.945,"end":745.425,"sentiment":"neutral","sentiment_score":-0.0443245992064476},{"text":"Kick it.","start":745.425,"end":746.16504,"sentiment":"neutral","sentiment_score":-0.0357111431658268},{"text":"Okay.","start":756.77,"end":757.09,"sentiment":"neutral","sentiment_score":0.047611743211746216},{"text":"Discount.","start":757.09,"end":757.59,"sentiment":"neutral","sentiment_score":0.04587102681398392}],"sentiment":"neutral","sentiment_score":-0.002346994044880072,"num_words":6,"start":744.305,"end":757.59},{"sentences":[{"text":"15%.","start":759.49,"end":760.55,"sentiment":"neutral","sentiment_score":0.06817394495010376},{"text":"Okay.","start":762.37,"end":762.87,"sentiment":"neutral","sentiment_score":0.04583194851875305},{"text":"To be deducted.","start":763.25,"end":764.39,"sentiment":"neutral","sentiment_score":0.04007336994012197},{"text":"Okay.","start":764.69,"end":765.09,"sentiment":"neutral","sentiment_score":0.06274017691612244},{"text":"That's important.","start":765.09,"end":765.83,"sentiment":"neutral","sentiment_score":0.08693290501832962}],"sentiment":"neutral","sentiment_score":0.05885399878025055,"num_words":8,"start":759.49,"end":765.83},{"sentences":[{"text":"Alright.","start":765.97,"end":766.47,"sentiment":"neutral","sentiment_score":0.14953185617923737},{"text":"You so much.","start":766.8009,"end":767.3609,"sentiment":"neutral","sentiment_score":0.15975778798262277},{"text":"I'll talk it out with Brian.","start":767.3609,"end":768.66095,"sentiment":"neutral","sentiment_score":0.08904902388652165},{"text":"Okay.","start":768.8009,"end":769.3009,"sentiment":"neutral","sentiment_score":0.06265892088413239},{"text":"Alright, Mary.","start":769.7609,"end":770.40094,"sentiment":"neutral","sentiment_score":0.04518980532884598}],"sentiment":"neutral","sentiment_score":0.10124137653754307,"num_words":13,"start":765.97,"end":770.40094},{"sentences":[{"text":"You've been fantastic.","start":770.40094,"end":771.3009,"sentiment":"positive","sentiment_score":0.896307369073232},{"text":"Thank you so much for calling back so quickly.","start":771.6809,"end":773.6209,"sentiment":"positive","sentiment_score":0.8815520803133646},{"text":"Bye now.","start":773.6809,"end":774.5009,"sentiment":"positive","sentiment_score":0.4952421337366104},{"text":"Bye.","start":775.52094,"end":776.02094,"sentiment":"neutral","sentiment_score":0.3248893916606903},{"text":"Bye.","start":776.5609,"end":777.0609,"sentiment":"neutral","sentiment_score":-0.08658930659294128}],"sentiment":"positive","sentiment_score":0.7407296989113092,"num_words":16,"start":770.40094,"end":777.0609}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Michelle speaking.\n\nChannel 0: Hello, Michelle. My name is Mary from Eritho.\n\nChannel 1: Hello?\n\nChannel 0: Yes. So that was quick. So I found here the network. It's gonna be the Lindholm network.\n\nChannel 1: Yes. Yes.\n\nChannel 0: So before we proceed checking on the current plan, your preferred MBPS, and the contract, if I may ask if you've already communicated with the landlord or the building owner for the new development fee?\n\nChannel 1: New development fee.\n\nChannel 0: Yeah. It's a payment that that is being paid if the area is, like, a new built look area.\n\nChannel 1: It is a relatively new build.\n\nChannel 0: Yeah.\n\nChannel 1: We were not told anything about a development fee other than to give us a list of providers that we can choose from under the Linen network. So what are you saying we have to pay?\n\nChannel 0: Mhmm. It's actually depends on how the tenant and also the landlord\n\nChannel 1: We're we're the we're the\n\nChannel 0: communicate.\n\nChannel 1: owner. So so we don't have a we don't have a tenant. We're the owner\n\nChannel 0: The\n\nChannel 1: of the unit. So effectively, the landlord.\n\nChannel 0: well, you can also communicate with the landlord\n\nChannel 1: We\n\nChannel 0: before\n\nChannel 1: are\n\nChannel 0: we\n\nChannel 1: the landlord.\n\nChannel 0: proceed.\n\nChannel 1: Did you hear me?\n\nChannel 0: Oh,\n\nChannel 1: We are the landlord. We're the owner.\n\nChannel 0: yeah. Oh, I'm sorry. So I I saw you're one of the tenant. So by that case, you developed me for $330 would be should need to be paid for us to continue with the plan. The due is normally seven days.\n\nBut we can set up your Internet plan connection today so that we can set up as soon as possible.\n\nChannel 1: So you're saying that we have to pay $300 $330 for\n\nChannel 0: Yes.\n\nChannel 1: the new development. And\n\nChannel 0: Yeah.\n\nChannel 1: is that going to be the case for every Internet provider?\n\nChannel 0: Custom. Yes.\n\nChannel 1: Oh, okay. Alright. Well, tell me what your plan is. Let me get a notebook and alright. So next.\n\nChannel 0: Okay.\n\nChannel 1: Because I did\n\nChannel 0: All\n\nChannel 1: look\n\nChannel 0: good\n\nChannel 1: on it, but it's a bit hard when I'm on the phone to see what what is there.\n\nChannel 0: then.\n\nChannel 1: Okay.\n\nChannel 0: Have you gone through our website yet?\n\nChannel 1: I've been\n\nChannel 0: No.\n\nChannel 1: yes. I was connected to the website, and\n\nChannel 0: Sure.\n\nChannel 1: it\n\nChannel 0: So if I may ask how many users are gonna use the Internet in\n\nChannel 1: okay. We'd have\n\nChannel 0: a\n\nChannel 1: number of devices is probably\n\nChannel 0: daily\n\nChannel 1: three. No. Wait on.\n\nChannel 0: okay.\n\nChannel 1: A laptop,\n\nChannel 0: And\n\nChannel 1: an iPad, and two phones. Oh, no. The phones have their own phones have their own system. So just two two devices. In fact, the iPad is connected to the phones.\n\nIt's probably anyone.\n\nChannel 0: okay. This is the the the devices. How about how many users?\n\nChannel 1: Just just a minute. I'm speaking so I can actually see what I'm doing on the phone. So what was that next question?\n\nChannel 0: Is it a family three to five or\n\nChannel 1: It's\n\nChannel 0: more\n\nChannel 1: only\n\nChannel 0: or less\n\nChannel 1: two two two people.\n\nChannel 0: five? Two\n\nChannel 1: Two\n\nChannel 0: people.\n\nChannel 1: people.\n\nChannel 0: Oh,\n\nChannel 1: Yep.\n\nChannel 0: I see. I think this one's better I mean, the best for your plan. How about how you use your Internet? Is it going to be, like, a normal streaming or standard streaming, surfing the web?\n\nChannel 1: Setting the work for sure. We will watch Netflix\n\nChannel 0: Okay.\n\nChannel 1: and maybe some of the television stations on iView, you know, the web streams. Yep.\n\nChannel 0: Okay.\n\nChannel 1: It's probably a few hours a day. Yes.\n\nChannel 0: Alright. So that's the case then. We have two options for this since you have till TV when you watch Netflix, and I'm sure that's a four k television. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. And if I may ask if you have your own router?\n\nChannel 1: Well, we have one, but I think it's a bit old. It's probably not suited to the fiber optic system. So how how old can we use and what what is recommended for the router?\n\nChannel 0: Let me see.\n\nChannel 1: I was reading where\n\nChannel 0: Okay.\n\nChannel 1: that\n\nChannel 0: So\n\nChannel 1: it should\n\nChannel 0: for\n\nChannel 1: not\n\nChannel 0: the\n\nChannel 1: have\n\nChannel 0: route\n\nChannel 1: gone. Sorry.\n\nChannel 0: yeah. If I may ask if you're getting to have a contract or no contract. So we have twenty four month contract and twelve month contract. And as per the website, for twenty four months contract, we offer a free Wi Fi. This is already configured.\n\nSo when the router is delivered to you, you can just connect to your Internet.\n\nChannel 1: Why don't you get that on\n\nChannel 0: Uh-huh.\n\nChannel 1: the four month plan? Perfect.\n\nChannel 0: The the twelve month plan contract promotions are are gonna be the fee 15% discount for three months. So in twenty four months yeah. So in twenty four month contract, you get to have a free connection fee. There's no connection fee, an additional 15% discount for three months, and also a free router. So versus the twelve month contract for 15% discount for three months plus the connection fee for $45.\n\nChannel 1: You said it was a free connection fee. What what's the $45?\n\nChannel 0: The $45 is for the connection fee under twelve months contract. But for\n\nChannel 1: Oh,\n\nChannel 0: the\n\nChannel 1: sorry.\n\nChannel 0: twenty four month contract,\n\nChannel 1: Okay.\n\nChannel 0: it's gonna be free connection fee.\n\nChannel 1: Connection fee. I'm with you. I can read it now. Connection fee. Now does that does that replace the $300 connection fee for the new bill?\n\nChannel 0: It's going to be the same amount of 330. That's the due general price or just standard\n\nChannel 1: Okay. Okay.\n\nChannel 0: amount for the\n\nChannel 1: Okay. So so there's always gonna be a new build. I'm trying to miss that.\n\nChannel 0: the\n\nChannel 1: New\n\nChannel 0: new\n\nChannel 1: big\n\nChannel 0: building.\n\nChannel 1: build connection\n\nChannel 0: Yes. Uh-huh.\n\nChannel 1: $3.30. Right? And then if we go with the twenty four month contract, you get the free router. Whereas the twelve month contract, you don't get a free router.\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Oh, okay. It sounds like it's better to go with\n\nChannel 0: Yes. And thinking that, yes, I'm thinking I mean, to also maximize the new development fee that you're gonna pay. So I think twenty four months contract will be the best plan for you.\n\nChannel 1: Okay. Alright. That sounds alright. Let's look at that one. And what about the monthly plan after the three months?\n\nWhat will that be be?\n\nChannel 0: So as alright. So let's go back to the plan because I would love to offer you two options. Well, it really depends on your preferred choice. Under 50 MBPS, the family to three to five users for email surfing the web and standard streaming. However, you mentioned that you have a four k quality television.\n\nWe have another plan for sorry. For the standard 50 MBPS, that's $79 and 95 per month. And for this is the regular price not yet excluding\n\nChannel 1: Discount.\n\nChannel 0: the the the 50% discount. And for the other option, which is the 100 Mbps, which is more or less for five users,\n\nChannel 1: Yeah. We don't need that.\n\nChannel 0: surfing the web HD four k quality streaming. So if you are good with the standard plan, we can go with this 50 MBBS. Or if you would like to\n\nChannel 1: I'll wait.\n\nChannel 0: to\n\nChannel 1: Yeah. I understand. I understand. I'm looking at it right now. I guess I'd like to have the quality streaming, but I I don't what was I gonna say?\n\nWe don't have that many users, but the quality of the streaming is important because you don't wanna get that that pixelation that happens. I was gonna ask you something now. So the the NBN a 100 is basically $90 per month\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: $89\n\nChannel 1: one of our 30\n\nChannel 0: and 90\n\nChannel 1: yeah.\n\nChannel 0: six.\n\nChannel 1: Let's forget about the cents. Oh, that's what I was gonna ask you. For our building, can we tolerate a 100 megabyte download speed?\n\nChannel 0: Four. I'm sorry?\n\nChannel 1: For this building, can it take a 100 megabyte down, like m what's it? M b s megabyte.\n\nChannel 0: Yeah.\n\nChannel 1: Just\n\nChannel 0: Four\n\nChannel 1: a second. Can we take it? Do you know have you checked that?\n\nChannel 0: for that one, Michelle, speed test is best test if once you are connected to your router. Let's say the router was delivered to you and when you try to do speed testing, it should be wired cable to the router. Right now, we would we don't have option to check how many megabit per second\n\nChannel 1: Okay.\n\nChannel 0: your location will\n\nChannel 1: Okay. But it but it can be NBN a 100 plan, standard plan is normally megabytes 100, and the other one's normally 50. Is that right? It'll depend on your router or depend on the\n\nChannel 0: Yeah.\n\nChannel 1: building? Which one? Which one determines it? The building or the router?\n\nChannel 0: The location. Yeah. The building. Because since the router will be coming from us, we will get to have the best type of router because it is already configured from us.\n\nChannel 1: Okay. I'm with you. I understand. Alright. I need to ask one more question.\n\nWhat is the after hours service arrangement?\n\nChannel 0: I'm sorry?\n\nChannel 1: What what's if you have trouble, who do we ring and and how do we connect to an after hours service\n\nChannel 0: Sorry.\n\nChannel 1: customer\n\nChannel 0: Michelle,\n\nChannel 1: service?\n\nChannel 0: I'm I'm sorry, Michelle. The audio is like it feels like I mean, sounds like you're under the water, so I can barely understand.\n\nChannel 1: Oh, does it? Okay. I'm I'm in my new building, so there's a lot of tiles around. What what is the after hours service customer's number? Is it in The Philippines like where you are or is it in Australia?\n\nChannel 0: On the web\n\nChannel 1: Who who who answers\n\nChannel 0: you\n\nChannel 1: who answers the customer service line?\n\nChannel 0: It's all of my colleagues, and we are working remotely in The Philippines.\n\nChannel 1: Okay. Okay. Okay. Alright. I'll talk this over with my husband because that's something that does not attract us.\n\nI'm sorry. I should have to say. So thank you for explaining all that. So I'll just let go through it. Twenty four month contract has no connection fee.\n\nThe twelve months one has the $45 fee, and the twenty four months give you a free router, whereas the twelve month one, you'd have to pay 220 for the router. Is that right?\n\nChannel 0: Yes. And also the connection fee.\n\nChannel 1: Yeah. Yeah. Yeah. The $45. Yep.\n\nI'm with you. Okay. And the monthly plan sounds like the $90 a month for the 100 megabytes per second is the one we might go with.\n\nChannel 0: That's\n\nChannel 1: Alright.\n\nChannel 0: correct. And\n\nChannel 1: Okay.\n\nChannel 0: yeah.\n\nChannel 1: Mhmm. Sorry. Kick it.\n\nChannel 0: The price on the website is the regular price, so 15% discount is not yet excluded on those eight on that $89.95.\n\nChannel 1: Okay. Discount. 15%.\n\nChannel 0: Fifteen percent for three months.\n\nChannel 1: Okay. To be deducted. Okay. That's important. Alright.\n\nYou so much. I'll talk it out with Brian. Okay. Alright, Mary. You've been fantastic.\n\nThank you so much for calling back so quickly. Bye now.\n\nChannel 0: Bye now,\n\nChannel 1: Bye.\n\nChannel 0: Michelle. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.330711230635643},{"text":"Michelle speaking.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.17365189641714096}],"sentiment":"neutral","sentiment_score":0.252181563526392,"channel":1,"num_words":4,"start":1.4399999,"end":2.82},{"sentences":[{"text":"Hello, Michelle.","start":3.6,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.12427250295877457},{"text":"My name is Mary from Eritho.","start":4.3199997,"end":5.94,"sentiment":"neutral","sentiment_score":0.1195681169629097}],"sentiment":"neutral","sentiment_score":0.12074421346187592,"channel":0,"num_words":8,"start":3.6,"end":5.94},{"sentences":[{"text":"Hello?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.07677648961544037}],"sentiment":"neutral","sentiment_score":0.07677648961544037,"channel":1,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"Yes.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.16713158786296844},{"text":"So that was quick.","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":0.2721756473183632},{"text":"So I found here the network.","start":10.719999,"end":12.719999,"sentiment":"neutral","sentiment_score":0.18744001537561417},{"text":"It's gonna be the Lindholm network.","start":12.719999,"end":14.58,"sentiment":"neutral","sentiment_score":0.158796988427639}],"sentiment":"neutral","sentiment_score":0.1960738941150553,"channel":0,"num_words":17,"start":8.24,"end":14.58},{"sentences":[{"text":"Yes.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.11659032106399536},{"text":"Yes.","start":15.2,"end":15.615,"sentiment":"neutral","sentiment_score":0.08463618159294128}],"sentiment":"neutral","sentiment_score":0.10061325132846832,"channel":1,"num_words":2,"start":14.48,"end":15.615},{"sentences":[{"text":"So before we proceed checking on the current plan, your preferred MBPS, and the contract, if I may ask if you've already communicated with the landlord or the building owner for the new development fee?","start":15.554999,"end":31.29,"sentiment":"neutral","sentiment_score":0.04134785868227482}],"sentiment":"neutral","sentiment_score":0.04134785868227482,"channel":0,"num_words":35,"start":15.554999,"end":31.29},{"sentences":[{"text":"New development fee.","start":33.239998,"end":34.699997,"sentiment":"neutral","sentiment_score":-0.02197544400890668}],"sentiment":"neutral","sentiment_score":-0.02197544400890668,"channel":1,"num_words":3,"start":33.239998,"end":34.699997},{"sentences":[{"text":"Yeah.","start":35.53,"end":36.010002,"sentiment":"neutral","sentiment_score":-0.013452870771288872},{"text":"It's a payment that that is being paid if the area is, like, a new built look area.","start":36.010002,"end":44.895,"sentiment":"neutral","sentiment_score":-0.0034196265041828156}],"sentiment":"neutral","sentiment_score":-0.0039476919919252396,"channel":0,"num_words":19,"start":35.53,"end":44.895},{"sentences":[{"text":"It is a relatively new build.","start":46.025,"end":48.125,"sentiment":"neutral","sentiment_score":-0.004088633072872956}],"sentiment":"neutral","sentiment_score":-0.004088633072872956,"channel":1,"num_words":6,"start":46.025,"end":48.125},{"sentences":[{"text":"Yeah.","start":49.135002,"end":49.635002,"sentiment":"neutral","sentiment_score":-0.01306130737066269}],"sentiment":"neutral","sentiment_score":-0.01306130737066269,"channel":0,"num_words":1,"start":49.135002,"end":49.635002},{"sentences":[{"text":"We were not told anything about a development fee other than to give us a list of providers that we can choose from under the Linen network.","start":50.905,"end":61.04,"sentiment":"neutral","sentiment_score":-0.07245840380589168},{"text":"So what are you saying we have to 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for email surfing the web and standard streaming.","start":457.27,"end":465.05,"sentiment":"neutral","sentiment_score":0.062180232256650925},{"text":"However, you mentioned that you have a four k quality television.","start":465.11,"end":469.21,"sentiment":"neutral","sentiment_score":-0.14285579188303513}],"sentiment":"neutral","sentiment_score":0.07449892409411925,"channel":0,"num_words":56,"start":446.61502,"end":469.21},{"sentences":[{"text":"We have another plan for sorry.","start":471.285,"end":474.725,"sentiment":"neutral","sentiment_score":-0.15289620558420816},{"text":"For the standard 50 MBPS, that's $79 and 95 per month.","start":474.725,"end":479.385,"sentiment":"neutral","sentiment_score":0.0906579890711741},{"text":"And for this is the regular price not yet 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months.","start":759.695,"end":761.635,"sentiment":"neutral","sentiment_score":0.07802204713225365}],"sentiment":"neutral","sentiment_score":0.07802204713225365,"channel":0,"num_words":5,"start":759.695,"end":761.635},{"sentences":[{"text":"Okay.","start":762.37,"end":762.87,"sentiment":"neutral","sentiment_score":0.04583194851875305},{"text":"To be deducted.","start":763.25,"end":764.39,"sentiment":"neutral","sentiment_score":0.04007336994012197},{"text":"Okay.","start":764.69,"end":765.09,"sentiment":"neutral","sentiment_score":0.06274017691612244},{"text":"That's important.","start":765.09,"end":765.83,"sentiment":"neutral","sentiment_score":0.08693290501832962},{"text":"Alright.","start":765.97,"end":766.47,"sentiment":"neutral","sentiment_score":0.14953185617923737}],"sentiment":"neutral","sentiment_score":0.06902373768389225,"channel":1,"num_words":8,"start":762.37,"end":766.47},{"sentences":[{"text":"You so much.","start":766.8009,"end":767.3609,"sentiment":"neutral","sentiment_score":0.15975778798262277},{"text":"I'll talk it out with Brian.","start":767.3609,"end":768.66095,"sentiment":"neutral","sentiment_score":0.08904902388652165},{"text":"Okay.","start":768.8009,"end":769.3009,"sentiment":"neutral","sentiment_score":0.06265892088413239},{"text":"Alright, Mary.","start":769.7609,"end":770.40094,"sentiment":"neutral","sentiment_score":0.04518980532884598},{"text":"You've been fantastic.","start":770.40094,"end":771.3009,"sentiment":"positive","sentiment_score":0.896307369073232}],"sentiment":"neutral","sentiment_score":0.2570352097352346,"channel":1,"num_words":15,"start":766.8009,"end":771.3009},{"sentences":[{"text":"Thank you so much for calling back so quickly.","start":771.6809,"end":773.6209,"sentiment":"positive","sentiment_score":0.8815520803133646},{"text":"Bye now.","start":773.6809,"end":774.5009,"sentiment":"positive","sentiment_score":0.4952421337366104}],"sentiment":"positive","sentiment_score":0.8113139082085002,"channel":1,"num_words":11,"start":771.6809,"end":774.5009},{"sentences":[{"text":"Bye now,","start":775.06,"end":775.62,"sentiment":"neutral","sentiment_score":0.23060661554336548}],"sentiment":"neutral","sentiment_score":0.23060661554336548,"channel":0,"num_words":2,"start":775.06,"end":775.62},{"sentences":[{"text":"Bye.","start":775.52094,"end":776.02094,"sentiment":"neutral","sentiment_score":0.3248893916606903}],"sentiment":"neutral","sentiment_score":0.3248893916606903,"channel":1,"num_words":1,"start":775.52094,"end":776.02094},{"sentences":[{"text":"Michelle.","start":775.62,"end":776.12,"sentiment":"neutral","sentiment_score":0.26594239473342896},{"text":"Thank you.","start":776.18,"end":776.92,"sentiment":"positive","sentiment_score":0.7168106436729431}],"sentiment":"positive","sentiment_score":0.5665212273597717,"channel":0,"num_words":3,"start":775.62,"end":776.92},{"sentences":[{"text":"Bye.","start":776.5609,"end":777.0609,"sentiment":"neutral","sentiment_score":-0.08658930659294128}],"sentiment":"neutral","sentiment_score":-0.08658930659294128,"channel":1,"num_words":1,"start":776.5609,"end":777.0609}]},"summary":{"result":"success","short":"Mary from Eritho discusses the payment for the Lindholm network with Michelle, who explains that the payment depends on the tenant and the building owner they communicate with. The two options for internet speed are explained, including a 24-month contract and a free Wi Fi streaming service. The pricing and benefits of the plan are also discussed, including discounts and a free router. The agent offers two options for internet speed and explains the details of the plans, including a 24-month contract and a free Wi Fi streaming service. The discounts on the current plan are mentioned, and after-hours service is offered with a 15% discount. The call ends with the agent thanking the customer for calling and saying goodbye."},"intents":{"segments":[{"text":"So before we proceed checking on the current plan, your preferred MBPS, and the contract, if I may ask if you've already communicated with the landlord or the building owner for the new development fee?","start_word":32,"end_word":66,"intents":[{"intent":"Check plan","confidence_score":0.002696399}]},{"text":"It's a payment that that is being paid if the area is, like, a new built look area. It is a relatively new build. Yeah. We were not told anything about a development fee other than to give us a list of providers that we can choose from under the Linen network. So what are you saying we have to pay? Mhmm.","start_word":71,"end_word":132,"intents":[{"intent":"Understand payment","confidence_score":0.000037827085}]},{"text":"But we can set up your Internet plan connection today so that we can set up as soon as possible.","start_word":242,"end_word":261,"intents":[{"intent":"Set up internet plan","confidence_score":0.20889968}]},{"text":"it So if I may ask how many users are gonna use the Internet in okay.","start_word":358,"end_word":373,"intents":[{"intent":"Ask about internet usage","confidence_score":0.0021690472}]},{"text":"For the standard 50 MBPS, that's $79 and 95 per month. And for this is the regular price not yet excluding Discount.","start_word":1071,"end_word":1092,"intents":[{"intent":"Compare plans","confidence_score":0.04306363}]},{"text":"Because since the router will be coming from us, we will get to have the best type of router because it is already configured from us. Okay.","start_word":1410,"end_word":1436,"intents":[{"intent":"Provide information about rooking","confidence_score":2.2851103e-9}]},{"text":"What is the after hours service arrangement?","start_word":1449,"end_word":1455,"intents":[{"intent":"Explain after hours service arrangement","confidence_score":0.0077711046}]},{"text":"What what is the after hours service customer's number? Is it in The Philippines like where you are or is it in Australia?","start_word":1524,"end_word":1546,"intents":[{"intent":"Clarify phone number","confidence_score":0.002467866}]},{"text":"So thank you for explaining all that.","start_word":1600,"end_word":1606,"intents":[{"intent":"Express gratitude","confidence_score":0.0017741701}]},{"text":"Twenty four month contract has no connection fee. The twelve months one has the $45 fee, and the twenty four months give you a free router, whereas the twelve month one, you'd have to pay 220 for the router. Is that right? Yes.","start_word":1614,"end_word":1656,"intents":[{"intent":"Understand connection fee and connection fee","confidence_score":0.0000069706844}]},{"text":"And the monthly plan sounds like the $90 a month for the 100 megabytes per second is the one we might go with. That's Alright.","start_word":1672,"end_word":1696,"intents":[{"intent":"Understand monthly plan","confidence_score":0.03333551}]},{"text":"I'll talk it out with Brian. Okay.","start_word":1746,"end_word":1752,"intents":[{"intent":"Discuss with brian","confidence_score":0.07475292}]}]},"sentiments":{"segments":[{"text":"Good morning. Michelle speaking. Hello, Michelle. My name is Mary from Eritho. Hello? Yes. So that was quick. So I found here the network. It's gonna be the Lindholm network. Yes. Yes. So before we proceed checking on the current plan, your preferred MBPS, and the contract, if I may ask if you've already communicated with the landlord or the building owner for the new development fee? New development fee. Yeah. It's a payment that that is being paid if the area is, like, a new built look area. It is a relatively new build. Yeah. We were not told anything about a development fee other than to give us a list of providers that we can choose from under the Linen network. So what are you saying we have to pay? Mhmm. It's actually depends on how the tenant and also the landlord We're we're the we're the communicate. owner. So so we don't have a we don't have a tenant. We're the owner The of the unit. So effectively, the landlord. well, you can also communicate with the landlord We before are we the landlord. proceed. Did you hear me? Oh, We are the landlord. We're the owner. yeah. Oh, I'm sorry. So I I saw you're one of the tenant. So by that case, you developed me for $330 would be should need to be paid for us to continue with the plan. The due is normally seven days. But we can set up your Internet plan connection today so that we can set up as soon as possible. So you're saying that we have to pay $300 $330 for Yes. the new development. And Yeah. is that going to be the case for every Internet provider? Custom. Yes. Oh, okay. Alright. Well, tell me what your plan is. Let me get a notebook and alright. So next. Okay. Because I did All look good on it, but it's a bit hard when I'm on the phone to see what what is there. then. Okay. Have you gone through our website yet? I've been No. yes. I was connected to the website, and Sure. it So if I may ask how many users are gonna use the Internet in okay. We'd have a number of devices is probably daily three. No. Wait on. okay. A laptop, And an iPad, and two phones. Oh, no. The phones have their own phones have their own system. So just two two devices. In fact, the iPad is connected to the phones. It's probably anyone. okay. This is the the the devices. How about how many users? Just just a minute. I'm speaking so I can actually see what I'm doing on the phone. So what was that next question? Is it a family three to five or It's more only or less two two two people. five? Two Two people. people. Oh, Yep. I see.","start_word":0,"end_word":484,"sentiment":"neutral","sentiment_score":-0.011154245228036165},{"text":"I think this one's better I mean, the best for your plan.","start_word":485,"end_word":496,"sentiment":"positive","sentiment_score":0.33947819471359253},{"text":"How about how you use your Internet? Is it going to be, like, a normal streaming or standard streaming, surfing the web? Setting the work for sure. We will watch Netflix Okay. and maybe some of the television stations on iView, you know, the web streams. Yep. Okay. It's probably a few hours a day. Yes. Alright. So that's the case then. We have two options for this since you have till TV when you watch Netflix, and I'm sure that's a four k television. Right? Yes. Yes. Okay. And if I may ask if you have your own router? Well, we have one, but I think it's a bit old.","start_word":497,"end_word":607,"sentiment":"neutral","sentiment_score":0.06172378733754158},{"text":"It's probably not suited to the fiber optic system.","start_word":608,"end_word":616,"sentiment":"negative","sentiment_score":-0.47265154123306274},{"text":"So how how old can we use and what what is recommended for the router? Let me see. I was reading where Okay. that So it should for not the have route gone. Sorry. yeah. If I may ask if you're getting to have a contract or no contract. So we have twenty four month contract and twelve month contract. And as per the website, for twenty four months contract, we offer a free Wi Fi. This is already configured. So when the router is delivered to you, you can just connect to your Internet. Why don't you get that on Uh-huh. the four month plan?","start_word":617,"end_word":722,"sentiment":"neutral","sentiment_score":-0.0048567328628433765},{"text":"Perfect.","start_word":723,"end_word":723,"sentiment":"positive","sentiment_score":0.7045738697052002},{"text":"The the twelve month plan contract promotions are are gonna be the fee 15% discount for three months. So in twenty four months yeah. So in twenty four month contract, you get to have a free connection fee. There's no connection fee, an additional 15% discount for three months, and also a free router. So versus the twelve month contract for 15% discount for three months plus the connection fee for $45. You said it was a free connection fee. What what's the $45? The $45 is for the connection fee under twelve months contract. But for Oh, the sorry. twenty four month contract, it's Okay. gonna be free connection fee. Connection fee. I'm with you. I can read it now. Connection fee. Now does that does that replace the $300 connection fee for the new bill? It's going to be the same amount of 330. That's the due general price or just standard Okay. Okay. amount for the Okay. So so there's always gonna be a new build. I'm trying to miss that. the New new big building. build connection Yes. Uh-huh. $3.30. Right? And then if we go with the twenty four month contract, you get the free router. Whereas the twelve month contract, you don't get a free router. Yes. That's correct. Oh, okay. It sounds like it's better to go with Yes. And thinking that, yes, I'm thinking I mean, to also maximize the new development fee that you're gonna pay. So I think twenty four months contract will be the best plan for you. Okay. Alright. That sounds alright. Let's look at that one. And what about the monthly plan after the three months? What will that be be? So as alright. So let's go back to the plan because I would love to offer you two options. Well, it really depends on your preferred choice. Under 50 MBPS, the family to three to five users for email surfing the web and standard streaming. However, you mentioned that you have a four k quality television. We have another plan for sorry. For the standard 50 MBPS, that's $79 and 95 per month. And for this is the regular price not yet excluding Discount. the the the 50% discount. And for the other option, which is the 100 Mbps, which is more or less for five users, Yeah. We don't need that. surfing the web HD four k quality streaming. So if you are good with the standard plan, we can go with this 50 MBBS. Or if you would like to I'll wait. to Yeah. I understand. I understand. I'm looking at it right now. I guess I'd like to have the quality streaming, but I I don't what was I gonna say? We don't have that many users, but the quality of the streaming is important because you don't wanna get that that pixelation that happens. I was gonna ask you something now. So the the NBN a 100 is basically $90 per month Yeah. and $89 one of our 30 and 90 yeah. six. Let's forget about the cents. Oh, that's what I was gonna ask you. For our building, can we tolerate a 100 megabyte download speed? Four. I'm sorry? For this building, can it take a 100 megabyte down, like m what's it? M b s megabyte. Yeah. Just Four a second. Can we take it? Do you know have you checked that? for that one, Michelle, speed test is best test if once you are connected to your router. Let's say the router was delivered to you and when you try to do speed testing, it should be wired cable to the router. Right now, we would we don't have option to check how many megabit per second Okay. your location will Okay. But it but it can be NBN a 100 plan, standard plan is normally megabytes 100, and the other one's normally 50. Is that right? It'll depend on your router or depend on the Yeah. building? Which one? Which one determines it? The building or the router? The location. Yeah. The building.","start_word":724,"end_word":1408,"sentiment":"neutral","sentiment_score":0.03469111065781356},{"text":"Because since the router will be coming from us, we will get to have the best type of router because it is already configured from us.","start_word":1409,"end_word":1434,"sentiment":"positive","sentiment_score":0.3991802930831909},{"text":"Okay. I'm with you. I understand. Alright. I need to ask one more question. What is the after hours service arrangement? I'm sorry? What what's if you have trouble, who do we ring and and how do we connect to an after hours service Sorry. customer Michelle, service? I'm I'm sorry, Michelle.","start_word":1435,"end_word":1486,"sentiment":"neutral","sentiment_score":-0.04091568663716316},{"text":"The audio is like it feels like I mean, sounds like you're under the water, so I can barely understand.","start_word":1487,"end_word":1506,"sentiment":"negative","sentiment_score":-0.46339717507362366},{"text":"Oh, does it? Okay. I'm I'm in my new building, so there's a lot of tiles around. What what is the after hours service customer's number? Is it in The Philippines like where you are or is it in Australia? On the web Who who who answers you who answers the customer service line? It's all of my colleagues, and we are working remotely in The Philippines. Okay. Okay. Okay. Alright. I'll talk this over with my husband because that's something that does not attract us. I'm sorry. I should have to say.","start_word":1507,"end_word":1599,"sentiment":"neutral","sentiment_score":-0.06788399815559387},{"text":"So thank you for explaining all that.","start_word":1600,"end_word":1606,"sentiment":"positive","sentiment_score":0.35026901960372925},{"text":"So I'll just let go through it. Twenty four month contract has no connection fee. The twelve months one has the $45 fee, and the twenty four months give you a free router, whereas the twelve month one, you'd have to pay 220 for the router. Is that right? Yes. And also the connection fee. Yeah. Yeah. Yeah. The $45. Yep. I'm with you. Okay. And the monthly plan sounds like the $90 a month for the 100 megabytes per second is the one we might go with. That's Alright. correct. And Okay. yeah. Mhmm. Sorry. Kick it. The price on the website is the regular price, so 15% discount is not yet excluded on those eight on that $89.95. Okay. Discount. 15%. Fifteen percent for three months. Okay. To be deducted. Okay. That's important. Alright. You so much. I'll talk it out with Brian. Okay. Alright, Mary.","start_word":1607,"end_word":1754,"sentiment":"neutral","sentiment_score":0.07254420220851898},{"text":"You've been fantastic. Thank you so much for calling back so quickly. Bye now.","start_word":1755,"end_word":1768,"sentiment":"positive","sentiment_score":0.8057395815849304},{"text":"Bye now, Bye. Michelle.","start_word":1769,"end_word":1772,"sentiment":"neutral","sentiment_score":0.2698866128921509},{"text":"Thank you. Bye.","start_word":1773,"end_word":1775,"sentiment":"positive","sentiment_score":0.5387014150619507}],"average":{"sentiment":"neutral","sentiment_score":0.025630458105029577}}}}