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Speaking. Speak. Sorry. Can you repeat it?\n\nI I couldn't understand what you say. Say it again. Yeah. No. I don't need anything.\n\nWhere are you calling from? From where? What what is that company? Fucking waste my time.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.0037452958058565855},{"text":"Speaking.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.012996312230825424},{"text":"Speak.","start":18.445,"end":18.945,"sentiment":"neutral","sentiment_score":-0.08829072117805481},{"text":"Sorry.","start":20.125,"end":20.625,"sentiment":"neutral","sentiment_score":-0.1998029202222824},{"text":"Can you repeat it?","start":21.325,"end":22.605,"sentiment":"neutral","sentiment_score":-0.14414730109274387}],"sentiment":"neutral","sentiment_score":-0.10599265471682884,"num_words":8,"start":1.28,"end":22.605},{"sentences":[{"text":"I I couldn't understand what you say.","start":22.605,"end":24.925,"sentiment":"negative","sentiment_score":-0.5246037670544216},{"text":"Say it again.","start":24.925,"end":25.744999,"sentiment":"neutral","sentiment_score":-0.17756263415018717},{"text":"Yeah.","start":29.58,"end":30.08,"sentiment":"neutral","sentiment_score":-0.0052246833220124245},{"text":"No.","start":46.504997,"end":46.585,"sentiment":"negative","sentiment_score":-0.4537532925605774},{"text":"I don't need anything.","start":46.585,"end":47.725,"sentiment":"negative","sentiment_score":-0.41439078003168106}],"sentiment":"negative","sentiment_score":-0.39509096049005166,"num_words":16,"start":22.605,"end":47.725},{"sentences":[{"text":"Where are you calling from?","start":58.34,"end":59.8,"sentiment":"neutral","sentiment_score":-0.09010527133941651},{"text":"From where?","start":63.86,"end":64.6,"sentiment":"neutral","sentiment_score":-0.06866837665438652},{"text":"What what is that company?","start":67.94,"end":69.24,"sentiment":"neutral","sentiment_score":-0.19263369739055633},{"text":"Fucking waste my time.","start":75.308876,"end":76.92888,"sentiment":"negative","sentiment_score":-0.7565424591302872}],"sentiment":"neutral","sentiment_score":-0.2860750895924866,"num_words":16,"start":58.34,"end":76.92888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Speaking.\n\nChannel 0: Yes. Hello. Good afternoon. Yeah. This is Marlene from Airtel tech support.\n\nJust wanted to ask if you're having any technical issues or if you need assistance with your Internet. Just upon checking here, the service is offline.\n\nChannel 1: Speak. Sorry. Can you repeat it? I I couldn't understand what you say. Say it again.\n\nChannel 0: Okay. Am I speaking with Lang Nguyen?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I just wanted to check-in because I noticed that you're currently offline, and just wanted to ask if you're experiencing any issues or if you need any assistance with your Internet service today.\n\nChannel 1: No. I don't need anything.\n\nChannel 0: Okay. But may I know the reason why the service is offline? Is the router switched off?\n\nChannel 1: Where are you calling from?\n\nChannel 0: Airtel, Australia.\n\nChannel 1: From where?\n\nChannel 0: Airtel, Australia.\n\nChannel 1: What what is that company?\n\nChannel 0: Internet service provider.\n\nChannel 1: Fucking waste\n\nChannel 0: Airtel.\n\nChannel 1: my time.\n\nChannel 0: Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.0037452958058565855},{"text":"Speaking.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.012996312230825424}],"sentiment":"neutral","sentiment_score":0.008370804018341005,"channel":1,"num_words":2,"start":1.28,"end":2.42},{"sentences":[{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.057487815618515015},{"text":"Hello.","start":4.3199997,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.0975205972790718},{"text":"Good afternoon.","start":4.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2824331670999527},{"text":"Yeah.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.1594565212726593},{"text":"This is Marlene from Airtel tech support.","start":6.3199997,"end":8.98,"sentiment":"neutral","sentiment_score":0.14459271090371267}],"sentiment":"neutral","sentiment_score":0.15762335372467837,"channel":0,"num_words":12,"start":4.0,"end":8.98},{"sentences":[{"text":"Just wanted to ask if you're having any technical issues or if you need assistance with your Internet.","start":9.84,"end":15.219999,"sentiment":"neutral","sentiment_score":0.09356614554093944},{"text":"Just upon checking here, the service is offline.","start":15.565,"end":18.625,"sentiment":"neutral","sentiment_score":-0.07936230441555381}],"sentiment":"neutral","sentiment_score":0.040357391708172284,"channel":0,"num_words":26,"start":9.84,"end":18.625},{"sentences":[{"text":"Speak.","start":18.445,"end":18.945,"sentiment":"neutral","sentiment_score":-0.08829072117805481},{"text":"Sorry.","start":20.125,"end":20.625,"sentiment":"neutral","sentiment_score":-0.1998029202222824},{"text":"Can you repeat it?","start":21.325,"end":22.605,"sentiment":"neutral","sentiment_score":-0.14414730109274387},{"text":"I I couldn't understand what you say.","start":22.605,"end":24.925,"sentiment":"negative","sentiment_score":-0.5246037670544216},{"text":"Say it 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noticed that you're currently offline, and just wanted to ask if you're experiencing any issues or if you need any assistance with your Internet service today.","start":32.1,"end":45.399998,"sentiment":"neutral","sentiment_score":0.04629599935177601}],"sentiment":"neutral","sentiment_score":0.045578488422667277,"channel":0,"num_words":34,"start":31.699999,"end":45.399998},{"sentences":[{"text":"No.","start":46.504997,"end":46.585,"sentiment":"negative","sentiment_score":-0.4537532925605774},{"text":"I don't need anything.","start":46.585,"end":47.725,"sentiment":"negative","sentiment_score":-0.41439078003168106}],"sentiment":"negative","sentiment_score":-0.4222632825374603,"channel":1,"num_words":5,"start":46.504997,"end":47.725},{"sentences":[{"text":"Okay.","start":49.125,"end":49.364998,"sentiment":"neutral","sentiment_score":-0.11171554774045944},{"text":"But may I know the reason why the service is offline?","start":49.364998,"end":52.664997,"sentiment":"neutral","sentiment_score":-0.09757087650624188},{"text":"Is the router switched off?","start":53.844997,"end":55.704998,"sentiment":"neutral","sentiment_score":-0.09677640497684478}],"sentiment":"neutral","sentiment_score":-0.09816924789372612,"channel":0,"num_words":17,"start":49.125,"end":55.704998},{"sentences":[{"text":"Where are you calling from?","start":58.34,"end":59.8,"sentiment":"neutral","sentiment_score":-0.09010527133941651}],"sentiment":"neutral","sentiment_score":-0.09010527133941651,"channel":1,"num_words":5,"start":58.34,"end":59.8},{"sentences":[{"text":"Airtel, Australia.","start":60.739998,"end":62.12,"sentiment":"neutral","sentiment_score":-0.05019345507025719}],"sentiment":"neutral","sentiment_score":-0.05019345507025719,"channel":0,"num_words":2,"start":60.739998,"end":62.12},{"sentences":[{"text":"From 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When Lang is offline, the representative asks if his router is switched off and where he is calling from. The representative then tries to ask for the reason for the service being offline, but Lang is still confused and does not provide a clear answer."},"intents":{"segments":[{"text":"This is Marlene from Airtel tech support. Just wanted to ask if you're having any technical issues or if you need assistance with your Internet.","start_word":7,"end_word":31,"intents":[{"intent":"Request technical assistance","confidence_score":0.057404857}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking. Yes. Hello. Good afternoon. Yeah. This is Marlene from Airtel tech support. Just wanted to ask if you're having any technical issues or if you need assistance with your Internet. Just upon checking here, the service is offline. Speak. Sorry. Can you repeat it?","start_word":0,"end_word":45,"sentiment":"neutral","sentiment_score":0.04421255365014076},{"text":"I I couldn't understand what you say.","start_word":46,"end_word":52,"sentiment":"negative","sentiment_score":-0.5210402607917786},{"text":"Say it again. Okay. Am I speaking with Lang Nguyen? Yeah. Yeah. I just wanted to check-in because I noticed that you're currently offline, and just wanted to ask if you're experiencing any issues or if you need any assistance with your Internet service today.","start_word":53,"end_word":97,"sentiment":"neutral","sentiment_score":0.018679166212677956},{"text":"No. I don't need anything.","start_word":98,"end_word":102,"sentiment":"negative","sentiment_score":-0.4191032648086548},{"text":"Okay. But may I know the reason why the service is offline? Is the router switched off? Where are you calling from? Airtel, Australia. From where? Airtel, Australia. What what is that company?","start_word":103,"end_word":135,"sentiment":"neutral","sentiment_score":-0.09966195374727248},{"text":"Internet service provider. Fucking waste Airtel. my time.","start_word":136,"end_word":143,"sentiment":"negative","sentiment_score":-0.684790849685669},{"text":"Hello?","start_word":144,"end_word":144,"sentiment":"neutral","sentiment_score":-0.22516068816185}],"average":{"sentiment":"neutral","sentiment_score":-0.09290170215425037}}}}