{"metadata":{"transaction_key":"deprecated","request_id":"019fa6ae-2f66-75c2-8e45-dda3b2ecc713","sha256":"ddc59e69bd92b1b7b120369924cabbc6bb2dcdabb9546c9b0e5dfdfc5ef8ec04","created":"2026-07-28T03:04:22.050Z","duration":17.351938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options.","confidence":1.0,"words":[{"word":"trying","start":0.48,"end":0.79999995,"confidence":0.8198242,"punctuated_word":"Trying","sentiment":"negative","sentiment_score":-0.7100521326065063},{"word":"to","start":0.79999995,"end":0.88,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.722839891910553},{"word":"reach","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.7172315716743469},{"word":"is","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8153237104415894},{"word":"currently","start":1.36,"end":1.76,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.8153905272483826},{"word":"unavailable","start":1.76,"end":2.26,"confidence":1.0,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.8161197900772095},{"word":"please","start":3.36,"end":3.76,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6344539523124695},{"word":"leave","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5116201639175415},{"word":"a","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5741546154022217},{"word":"message","start":4.08,"end":4.56,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5194352865219116},{"word":"after","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.43235307931900024},{"word":"the","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5298967361450195},{"word":"tone","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.5255817174911499},{"word":"when","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2517923414707184},{"word":"you","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28088364005088806},{"word":"have","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2199857383966446},{"word":"finished","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.2500450611114502},{"word":"please","start":7.4169374,"end":7.5769377,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.24833877384662628},{"word":"hang","start":7.5769377,"end":7.7369375,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.22384636104106903},{"word":"up","start":7.7369375,"end":8.136937,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.16641052067279816},{"word":"or","start":8.136937,"end":8.376938,"confidence":0.5332031,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.21875333786010745},{"word":"press","start":8.376938,"end":8.616938,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.20710042119026184},{"word":"the","start":8.616938,"end":8.7769375,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1894056349992752},{"word":"pound","start":8.7769375,"end":9.096937,"confidence":1.0,"punctuated_word":"pound","sentiment":"neutral","sentiment_score":-0.2024807035923004},{"word":"key","start":9.096937,"end":9.416937,"confidence":1.0,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.21100597083568573},{"word":"for","start":9.416937,"end":9.576938,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14862823486328125},{"word":"more","start":9.576938,"end":9.816937,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.1413951963186264},{"word":"options","start":9.816937,"end":10.316937,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.15990017354488373}],"paragraphs":{"transcript":"\nTrying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Trying to reach is currently unavailable.","start":0.48,"end":2.26,"sentiment":"negative","sentiment_score":-0.7661596039930979},{"text":"Please leave a message after the tone.","start":3.36,"end":5.38,"sentiment":"negative","sentiment_score":-0.5324993644441877},{"text":"When you have finished, please hang up or press the pound key for more options.","start":6.08,"end":10.316937,"sentiment":"neutral","sentiment_score":-0.20799814065297445}],"sentiment":"negative","sentiment_score":-0.40872947445937563,"num_words":28,"start":0.48,"end":10.316937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Trying to reach is currently unavailable.","start":0.48,"end":2.26,"sentiment":"negative","sentiment_score":-0.7661596039930979},{"text":"Please leave a message after the tone.","start":3.36,"end":5.38,"sentiment":"negative","sentiment_score":-0.5324993644441877},{"text":"When you have finished, please hang up or press the pound key for more options.","start":6.08,"end":10.316937,"sentiment":"neutral","sentiment_score":-0.20799814065297445}],"sentiment":"negative","sentiment_score":-0.40872947445937563,"channel":1,"num_words":28,"start":0.48,"end":10.316937}]},"summary":{"result":"success","short":"Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options."},"intents":{"segments":[{"text":"When you have finished, please hang up or press the pound key for more options.","start_word":13,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.40202606},{"intent":"Hang up","confidence_score":0.60910326}]}]},"sentiments":{"segments":[{"text":"Trying to reach is currently unavailable. Please leave a message after the tone.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.6441388726234436},{"text":"When you have finished, please hang up or press the pound key for more options.","start_word":13,"end_word":27,"sentiment":"neutral","sentiment_score":-0.2156330794095993}],"average":{"sentiment":"negative","sentiment_score":-0.42376447405133927}}}}