{"metadata":{"transaction_key":"deprecated","request_id":"019f91da-4eb0-75a1-9a1e-575c6bd9d966","sha256":"f8b357e62a554e56d6052139d7cef471d261a980895f817fd5abb2b0721c09e0","created":"2026-07-24T02:00:31.946Z","duration":5.9039373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please","confidence":0.9995117,"words":[{"word":"been","start":0.24,"end":0.39999998,"confidence":0.96240234,"punctuated_word":"Been","sentiment":"negative","sentiment_score":-0.7647186517715454},{"word":"forwarded","start":0.39999998,"end":0.88,"confidence":0.9980469,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8396576642990112},{"word":"to","start":0.88,"end":1.12,"confidence":0.99316406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8317331671714783},{"word":"voice","start":1.12,"end":1.4399999,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7861711978912354},{"word":"mail","start":1.4399999,"end":1.9399999,"confidence":0.9995117,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7865224480628967},{"word":"the","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8875475525856018},{"word":"person","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8495157957077026},{"word":"you","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.8850569128990173},{"word":"are","start":2.6399999,"end":2.8,"confidence":0.5541992,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.8825321197509766},{"word":"trying","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.896054208278656},{"word":"to","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8768394589424133},{"word":"reach","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8909935355186462},{"word":"is","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.91579407453537},{"word":"not","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8980187177658081},{"word":"available","start":3.76,"end":4.26,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8546851873397827},{"word":"at","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4867936670780182},{"word":"the","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.43322739005088806},{"word":"tone","start":4.88,"end":5.2799997,"confidence":0.9980469,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.4718906879425049},{"word":"please","start":5.2799997,"end":5.7799997,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.3034490942955017}],"paragraphs":{"transcript":"\nBeen forwarded to voice mail. The person you are trying to reach is not available. At the tone, please","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.9399999,"sentiment":"negative","sentiment_score":-0.8017606258392334},{"text":"The person you are trying to reach is not available.","start":2.0,"end":4.26,"sentiment":"negative","sentiment_score":-0.8837037563323975},{"text":"At the tone, please","start":4.64,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.4238402098417282}],"sentiment":"negative","sentiment_score":-0.7653263964151081,"num_words":19,"start":0.24,"end":5.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.9399999,"sentiment":"negative","sentiment_score":-0.8017606258392334},{"text":"The person you are trying to reach is not available.","start":2.0,"end":4.26,"sentiment":"negative","sentiment_score":-0.8837037563323975},{"text":"At the tone, please","start":4.64,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.4238402098417282}],"sentiment":"negative","sentiment_score":-0.7653263964151081,"channel":1,"num_words":19,"start":0.24,"end":5.7799997}]},"summary":{"result":"success","short":"Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please"},"intents":{"segments":[{"text":"The person you are trying to reach is not available.","start_word":5,"end_word":14,"intents":[{"intent":"Leave message","confidence_score":0.16341048}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please","start_word":0,"end_word":18,"sentiment":"negative","sentiment_score":-0.7725814580917358}],"average":{"sentiment":"negative","sentiment_score":-0.772581418355306}}}}