{"metadata":{"transaction_key":"deprecated","request_id":"019eaaaa-2925-7fc1-8458-3debffe5b80e","sha256":"ee15f98c654751732341712708fb86c154ab3c0b8953293a325b9dbcdcbd25e6","created":"2026-06-09T04:35:41.263Z","duration":327.52792,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":576,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":644,"output_tokens":646},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":644,"output_tokens":93}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your account. How may I help you today? Oh, hi. Nice to have you on the line. I'm about to call you. You said I'm speaking to Cameron? Okay. Thank you. Let me just go ahead and pull out your account. Just bear with me here. You're welcome. Alright. And then your email address is still the same cameron cliz at yahoo dot com? Oh, okay. We're showing a different one. So would you like us to change it? Because I'm showing here a a different email address. Yeah. Yeah. What is your date of birth? K. Do you have the invoice number? Okay. Yes. I am. And you do have a Internet service with Airtel. Right? Oh, okay. I got it now. Yeah. I'm trying to look for Cameron. It's okay. Anyway, yeah, we have the correct email cameron dot hazel wood at g mail dot com. But I'll be sending you the credentials. Just give me a minute, sir, to place you on hold just to make sure you will be able to get online. Okay? Just bear with me. Thank you. Thank you so much for staying on the line, Cameron. So I sent you the email. Kindly refresh, and you should be receiving the credentials for you to be able to log in to the customer portal and process your payment. You're welcome. Would you like me to stay on the line while you are doing it so I can assist you real time if you face any issue or error? Yeah. You're all good to go with that instructions. And anything else that I may help you? Okay. You're most welcome. It's my pleasure to speak to you today, and thank you for calling. Have a great day, and be safe. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.39999998,"end":0.64,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.4478768706321716},{"word":"thank","start":0.64,"end":0.88,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6794169545173645},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.709699809551239},{"word":"so","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6995227932929993},{"word":"much","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6851807832717896},{"word":"for","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6058363914489746},{"word":"calling","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.705683171749115},{"word":"your","start":2.1599998,"end":2.3999999,"confidence":0.5908203,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7323863506317139},{"word":"account","start":2.3999999,"end":2.8999999,"confidence":0.9086914,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7434993982315063},{"word":"how","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5950342416763306},{"word":"may","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6067655682563782},{"word":"i","start":3.36,"end":3.4399998,"confidence":0.99316406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6419681906700134},{"word":"help","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5365747809410095},{"word":"you","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6135038137435913},{"word":"today","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5486509203910828},{"word":"oh","start":14.405,"end":14.6449995,"confidence":0.99560547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1618690937757492},{"word":"hi","start":14.6449995,"end":14.804999,"confidence":0.99560547,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.2212822288274765},{"word":"nice","start":14.804999,"end":15.205,"confidence":1.0,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.5865013599395752},{"word":"to","start":15.205,"end":15.365,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5871855020523071},{"word":"have","start":15.365,"end":15.605,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5220025777816772},{"word":"you","start":15.605,"end":15.764999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4418512284755707},{"word":"on","start":15.764999,"end":15.924999,"confidence":0.8354492,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5182094573974609},{"word":"the","start":15.924999,"end":16.005,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5566816926002502},{"word":"line","start":16.005,"end":16.505,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6448222398757935},{"word":"i'm","start":16.565,"end":16.805,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1785314530134201},{"word":"about","start":16.805,"end":17.125,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.16529300808906555},{"word":"to","start":17.125,"end":17.285,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20610132813453672},{"word":"call","start":17.285,"end":17.525,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1947545111179352},{"word":"you","start":17.525,"end":18.005,"confidence":0.98217773,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2128712832927704},{"word":"you","start":18.005,"end":18.325,"confidence":0.78759766,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.042371153831481934},{"word":"said","start":18.325,"end":18.825,"confidence":0.99902344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.03811625391244888},{"word":"i'm","start":18.885,"end":19.205,"confidence":0.9851074,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04647054523229599},{"word":"speaking","start":19.205,"end":19.605,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.04890459403395653},{"word":"to","start":19.605,"end":20.085,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07496240735054016},{"word":"cameron","start":20.085,"end":20.585,"confidence":0.98876953,"punctuated_word":"Cameron?","sentiment":"neutral","sentiment_score":0.06193020939826965},{"word":"okay","start":22.244999,"end":22.645,"confidence":0.95581055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2203516811132431},{"word":"thank","start":22.645,"end":22.884998,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5023623704910278},{"word":"you","start":22.884998,"end":23.285,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4577389359474182},{"word":"let","start":23.285,"end":23.605,"confidence":0.99121094,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.23250672221183777},{"word":"me","start":23.605,"end":23.845,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2215781062841415},{"word":"just","start":23.845,"end":24.165,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20943734049797055},{"word":"go","start":24.165,"end":24.404999,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.251629114151001},{"word":"ahead","start":24.404999,"end":24.724998,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.27623122930526733},{"word":"and","start":24.724998,"end":25.044998,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.194266676902771},{"word":"pull","start":25.044998,"end":25.285,"confidence":0.9980469,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.24900177121162417},{"word":"out","start":25.285,"end":25.445,"confidence":0.9863281,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.22115544974803925},{"word":"your","start":25.445,"end":25.605,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20239534974098208},{"word":"account","start":25.605,"end":26.085,"confidence":0.99658203,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.21849486231803897},{"word":"just","start":26.085,"end":26.325,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.15819403529167175},{"word":"bear","start":26.325,"end":26.564999,"confidence":1.0,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.15978769958019257},{"word":"with","start":26.564999,"end":26.805,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.13487020134925842},{"word":"me","start":26.805,"end":26.965,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.21237774193286896},{"word":"here","start":26.965,"end":27.465,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.2446748912334442},{"word":"you're","start":29.79,"end":30.19,"confidence":0.9316406,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3783131241798401},{"word":"welcome","start":30.19,"end":30.69,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.40757089853286743},{"word":"alright","start":33.39,"end":33.89,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10402681678533554},{"word":"and","start":37.870003,"end":38.190002,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02278253622353077},{"word":"then","start":38.190002,"end":38.510002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.014644253998994827},{"word":"your","start":38.510002,"end":38.91,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.001574195921421051},{"word":"email","start":38.91,"end":39.31,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.003484383225440979},{"word":"address","start":39.31,"end":39.63,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0012912489473819733},{"word":"is","start":39.63,"end":39.870003,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003118053078651428},{"word":"still","start":39.870003,"end":40.11,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.00023768097162246704},{"word":"the","start":40.11,"end":40.27,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0044259801506996155},{"word":"same","start":40.27,"end":40.510002,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.008920926600694656},{"word":"cameron","start":40.510002,"end":41.010002,"confidence":0.8249512,"punctuated_word":"cameron","sentiment":"neutral","sentiment_score":0.030207162722945213},{"word":"cliz","start":41.645,"end":42.125,"confidence":0.43737793,"punctuated_word":"cliz","sentiment":"neutral","sentiment_score":0.022063907235860825},{"word":"at","start":42.125,"end":42.605,"confidence":0.984375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.000692347064614296},{"word":"yahoo","start":42.605,"end":43.105,"confidence":0.9995117,"punctuated_word":"yahoo","sentiment":"neutral","sentiment_score":0.01004695240408182},{"word":"dot","start":43.164997,"end":43.324997,"confidence":0.9980469,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.008860842324793339},{"word":"com","start":43.324997,"end":43.824997,"confidence":0.9367676,"punctuated_word":"com?","sentiment":"neutral","sentiment_score":0.004350593313574791},{"word":"oh","start":48.125,"end":48.625,"confidence":0.92333984,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04273596405982971},{"word":"okay","start":49.405,"end":49.905,"confidence":0.96850586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.056854620575904846},{"word":"we're","start":51.164997,"end":51.324997,"confidence":0.9189453,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.1175881177186966},{"word":"showing","start":51.324997,"end":51.725,"confidence":0.99609375,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.11111892014741898},{"word":"a","start":51.725,"end":51.885,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10111883282661438},{"word":"different","start":51.885,"end":52.284996,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.11028049886226654},{"word":"one","start":52.284996,"end":52.765,"confidence":0.94140625,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.1196264922618866},{"word":"so","start":52.765,"end":53.004997,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1131383553147316},{"word":"would","start":53.004997,"end":53.245,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11164584755897522},{"word":"you","start":53.245,"end":53.485,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10682584345340727},{"word":"like","start":53.485,"end":53.644997,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11243626475334167},{"word":"us","start":53.644997,"end":54.0,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.09828150272369383},{"word":"to","start":54.08,"end":54.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11077366769313812},{"word":"change","start":54.24,"end":54.48,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.08724652975797653},{"word":"it","start":54.48,"end":54.98,"confidence":0.95874023,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.08656886219978333},{"word":"because","start":55.04,"end":55.36,"confidence":0.9941406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10667715966701508},{"word":"i'm","start":55.36,"end":55.68,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0994131788611412},{"word":"showing","start":55.68,"end":56.0,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.08858656138181686},{"word":"here","start":56.0,"end":56.48,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0926010236144066},{"word":"a","start":56.48,"end":56.72,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09554210305213928},{"word":"a","start":56.72,"end":56.88,"confidence":0.87890625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08624418079853058},{"word":"different","start":56.88,"end":57.38,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.07173711806535721},{"word":"email","start":57.44,"end":57.94,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.10205283015966415},{"word":"address","start":58.0,"end":58.5,"confidence":0.99902344,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.08453667163848877},{"word":"yeah","start":60.88,"end":61.38,"confidence":0.9765625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00027099624276161194},{"word":"yeah","start":65.44,"end":65.84,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004195653833448887},{"word":"what","start":65.84,"end":66.08,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.002279600128531456},{"word":"is","start":66.08,"end":66.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0034941677004098892},{"word":"your","start":66.32,"end":66.82,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004571186378598213},{"word":"date","start":68.485,"end":68.805,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.0037599559873342514},{"word":"of","start":68.805,"end":69.045,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0022245924919843674},{"word":"birth","start":69.045,"end":69.545,"confidence":0.99902344,"punctuated_word":"birth?","sentiment":"neutral","sentiment_score":0.0011727148666977882},{"word":"k","start":75.924995,"end":76.424995,"confidence":0.78344727,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.007120441645383835},{"word":"do","start":77.205,"end":77.365,"confidence":0.91015625,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.003154488280415535},{"word":"you","start":77.365,"end":77.524994,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0005079004913568497},{"word":"have","start":77.524994,"end":78.005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.000600956380367279},{"word":"the","start":78.005,"end":78.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0005375612527132034},{"word":"invoice","start":78.485,"end":78.985,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.0003917291760444641},{"word":"number","start":79.365,"end":79.865,"confidence":0.99853516,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.00397076178342104},{"word":"okay","start":82.28999,"end":82.78999,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022336145862936977},{"word":"yes","start":94.30499,"end":94.625,"confidence":0.9916992,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02911270037293434},{"word":"i","start":94.625,"end":94.784996,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01566849835216999},{"word":"am","start":94.784996,"end":95.284996,"confidence":1.0,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":0.019708767533302307},{"word":"and","start":116.85,"end":117.35,"confidence":0.5961914,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02957565151154995},{"word":"you","start":117.81,"end":118.049995,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016121944412589073},{"word":"do","start":118.049995,"end":118.369995,"confidence":0.95410156,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03162909299135208},{"word":"have","start":118.369995,"end":118.869995,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.020815301686525345},{"word":"a","start":119.255,"end":119.415,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029440000653266907},{"word":"internet","start":119.415,"end":119.915,"confidence":0.9667969,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.03823039680719376},{"word":"service","start":120.134995,"end":120.634995,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04852429777383804},{"word":"with","start":120.774994,"end":121.015,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06828811019659042},{"word":"airtel","start":121.015,"end":121.515,"confidence":0.99560547,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.04972295090556145},{"word":"right","start":121.575,"end":122.075,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.052917055785655975},{"word":"oh","start":125.015,"end":125.515,"confidence":0.9797363,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07562750577926636},{"word":"okay","start":125.814995,"end":126.314995,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0833311453461647},{"word":"i","start":126.695,"end":126.935,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06690534949302673},{"word":"got","start":126.935,"end":127.174995,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1040567308664322},{"word":"it","start":127.174995,"end":127.335,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07477313280105591},{"word":"now","start":127.335,"end":127.835,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.07036381214857101},{"word":"yeah","start":131.5,"end":132.0,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03758366778492928},{"word":"i'm","start":133.02,"end":133.42001,"confidence":0.99072266,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04103834927082062},{"word":"trying","start":133.42001,"end":133.74,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.02722979336977005},{"word":"to","start":133.74,"end":133.90001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024228056892752647},{"word":"look","start":133.90001,"end":134.22,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.02172018401324749},{"word":"for","start":134.22,"end":134.70001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.019911499693989754},{"word":"cameron","start":134.70001,"end":135.20001,"confidence":0.9104004,"punctuated_word":"Cameron.","sentiment":"neutral","sentiment_score":-0.025455456227064133},{"word":"it's","start":138.62001,"end":138.94,"confidence":0.76953125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06079472228884697},{"word":"okay","start":138.94,"end":139.44,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06335753202438354},{"word":"anyway","start":140.3,"end":140.78,"confidence":0.8718262,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":0.04901851713657379},{"word":"yeah","start":140.78,"end":141.1,"confidence":0.9133301,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.05254344642162323},{"word":"we","start":141.1,"end":141.34001,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.061220932751894},{"word":"have","start":141.34001,"end":141.74,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05720288306474686},{"word":"the","start":141.74,"end":141.90001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0527343675494194},{"word":"correct","start":141.90001,"end":142.3,"confidence":1.0,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":0.05414946004748344},{"word":"email","start":142.3,"end":142.78,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.047138337045907974},{"word":"cameron","start":142.78,"end":143.26001,"confidence":0.7980957,"punctuated_word":"cameron","sentiment":"neutral","sentiment_score":0.05029083415865898},{"word":"dot","start":143.26001,"end":143.58,"confidence":0.8017578,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.0466652512550354},{"word":"hazel","start":143.58,"end":143.98001,"confidence":0.96435547,"punctuated_word":"hazel","sentiment":"neutral","sentiment_score":0.04531482234597206},{"word":"wood","start":143.98001,"end":144.3,"confidence":0.7636719,"punctuated_word":"wood","sentiment":"neutral","sentiment_score":0.03697013109922409},{"word":"at","start":144.3,"end":144.46,"confidence":0.98291016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02947560139000416},{"word":"g","start":144.46,"end":144.62001,"confidence":1.0,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.03785805404186249},{"word":"mail","start":144.62001,"end":145.02,"confidence":0.96533203,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":0.04342799633741379},{"word":"dot","start":145.02,"end":145.26001,"confidence":0.99902344,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.029933152720332146},{"word":"com","start":145.26001,"end":145.76001,"confidence":0.81152344,"punctuated_word":"com.","sentiment":"neutral","sentiment_score":0.1442764401435852},{"word":"but","start":147.395,"end":147.555,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.11634783446788788},{"word":"i'll","start":147.555,"end":147.795,"confidence":0.83154297,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09938155859708786},{"word":"be","start":147.795,"end":148.115,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08429593592882156},{"word":"sending","start":148.115,"end":148.595,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.09419717639684676},{"word":"you","start":148.595,"end":149.095,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09302269667387009},{"word":"the","start":149.475,"end":149.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09351059049367905},{"word":"credentials","start":150.515,"end":151.015,"confidence":0.97753906,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":0.09953900426626204},{"word":"just","start":151.475,"end":151.795,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.09803229570388794},{"word":"give","start":151.795,"end":152.035,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0795138031244278},{"word":"me","start":152.035,"end":152.195,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11007648706436156},{"word":"a","start":152.195,"end":152.275,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0945659652352333},{"word":"minute","start":152.275,"end":152.515,"confidence":0.78930664,"punctuated_word":"minute,","sentiment":"neutral","sentiment_score":0.11861966550350188},{"word":"sir","start":152.515,"end":152.755,"confidence":0.9916992,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.10588407516479492},{"word":"to","start":152.755,"end":152.995,"confidence":0.93603516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07738451659679413},{"word":"place","start":152.995,"end":153.235,"confidence":0.77001953,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.09125257283449172},{"word":"you","start":153.235,"end":153.315,"confidence":0.8803711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0768318921327591},{"word":"on","start":153.315,"end":153.395,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08045447617769241},{"word":"hold","start":153.395,"end":153.715,"confidence":0.9980469,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.07626325637102127},{"word":"just","start":153.715,"end":153.875,"confidence":0.8935547,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06837845593690872},{"word":"to","start":153.875,"end":154.035,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06571057438850403},{"word":"make","start":154.035,"end":154.195,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0643419623374939},{"word":"sure","start":154.195,"end":154.695,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.06636128574609756},{"word":"you","start":154.995,"end":155.155,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07884075492620468},{"word":"will","start":155.155,"end":155.395,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08459708094596863},{"word":"be","start":155.395,"end":155.635,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08963856101036072},{"word":"able","start":155.635,"end":156.035,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.1065843105316162},{"word":"to","start":156.035,"end":156.195,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11680351942777634},{"word":"get","start":156.195,"end":156.435,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07617697864770889},{"word":"online","start":156.435,"end":156.915,"confidence":0.9980469,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.10247880220413208},{"word":"okay","start":156.915,"end":157.395,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08622810244560242},{"word":"just","start":157.395,"end":157.635,"confidence":0.9921875,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.23415714502334595},{"word":"bear","start":157.635,"end":157.875,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.31274673342704773},{"word":"with","start":157.875,"end":158.115,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2929338216781616},{"word":"me","start":158.115,"end":158.615,"confidence":1.0,"punctuated_word":"me.","sentiment":"positive","sentiment_score":0.4279465675354004},{"word":"thank","start":158.755,"end":159.155,"confidence":0.9633789,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5151092410087585},{"word":"you","start":159.155,"end":159.655,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4578436017036438},{"word":"thank","start":278.56,"end":278.8,"confidence":0.5161133,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5214341282844543},{"word":"you","start":278.8,"end":279.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5367560982704163},{"word":"so","start":279.04,"end":279.19998,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5743144154548645},{"word":"much","start":279.19998,"end":279.6,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.603202223777771},{"word":"for","start":279.6,"end":279.75998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6074627041816711},{"word":"staying","start":279.75998,"end":280.08,"confidence":0.98535156,"punctuated_word":"staying","sentiment":"positive","sentiment_score":0.5027695894241333},{"word":"on","start":280.08,"end":280.16,"confidence":0.62060547,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4845131039619446},{"word":"the","start":280.16,"end":280.24,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5513431429862976},{"word":"line","start":280.24,"end":280.56,"confidence":0.9995117,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.6469500064849854},{"word":"cameron","start":280.56,"end":281.06,"confidence":0.9914551,"punctuated_word":"Cameron.","sentiment":"positive","sentiment_score":0.5316076278686523},{"word":"so","start":281.12,"end":281.44,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.4082028567790985},{"word":"i","start":281.44,"end":281.68,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3284725844860077},{"word":"sent","start":281.68,"end":281.91998,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.2823159098625183},{"word":"you","start":281.91998,"end":282.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32372981309890747},{"word":"the","start":282.08,"end":282.32,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28768008947372437},{"word":"email","start":282.32,"end":282.8,"confidence":0.85375977,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.3006598949432373},{"word":"kindly","start":282.8,"end":283.3,"confidence":1.0,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.23803171515464783},{"word":"refresh","start":283.36,"end":283.86,"confidence":0.7258301,"punctuated_word":"refresh,","sentiment":"neutral","sentiment_score":0.24828168749809265},{"word":"and","start":284.32,"end":284.47998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.25046128034591675},{"word":"you","start":284.47998,"end":284.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26224595308303833},{"word":"should","start":284.72,"end":284.88,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.3355003297328949},{"word":"be","start":284.88,"end":285.12,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.30310380458831787},{"word":"receiving","start":285.12,"end":285.62,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.281390517950058},{"word":"the","start":286.16,"end":286.47998,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2945702373981476},{"word":"credentials","start":286.47998,"end":286.97998,"confidence":0.99902344,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.2773306667804718},{"word":"for","start":287.28,"end":287.44,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3764529824256897},{"word":"you","start":287.44,"end":287.68,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3427973687648773},{"word":"to","start":287.68,"end":287.75998,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.34425970911979675},{"word":"be","start":287.75998,"end":287.91998,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3435153663158417},{"word":"able","start":287.91998,"end":288.24,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.31618961691856384},{"word":"to","start":288.24,"end":288.63998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.34237396717071533},{"word":"log","start":288.63998,"end":288.88,"confidence":0.9863281,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.2705092430114746},{"word":"in","start":288.88,"end":289.03998,"confidence":0.9536133,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2872355580329895},{"word":"to","start":289.03998,"end":289.28,"confidence":0.9970703,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3696061372756958},{"word":"the","start":289.28,"end":289.52,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3612512946128845},{"word":"customer","start":289.52,"end":290.02,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.21486426889896393},{"word":"portal","start":290.16,"end":290.66,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.3027816414833069},{"word":"and","start":291.22498,"end":291.465,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2558012902736664},{"word":"process","start":291.465,"end":291.94498,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.3091173470020294},{"word":"your","start":291.94498,"end":292.26498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.32817235589027405},{"word":"payment","start":292.26498,"end":292.76498,"confidence":0.99609375,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.2089950442314148},{"word":"you're","start":297.865,"end":298.185,"confidence":0.9941406,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.31592389941215515},{"word":"welcome","start":298.185,"end":298.585,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.3694435954093933},{"word":"would","start":298.585,"end":298.745,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.217412531375885},{"word":"you","start":298.745,"end":298.905,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20940443873405457},{"word":"like","start":298.905,"end":299.06497,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.18598319590091705},{"word":"me","start":299.06497,"end":299.145,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.21428921818733215},{"word":"to","start":299.145,"end":299.305,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1784648597240448},{"word":"stay","start":299.305,"end":299.465,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.16953669488430023},{"word":"on","start":299.465,"end":299.625,"confidence":0.7114258,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14483843743801117},{"word":"the","start":299.625,"end":299.705,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1776689887046814},{"word":"line","start":299.705,"end":299.94498,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.21797873079776764},{"word":"while","start":299.94498,"end":300.26498,"confidence":0.80126953,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.17989544570446014},{"word":"you","start":300.26498,"end":300.425,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2036559134721756},{"word":"are","start":300.425,"end":300.585,"confidence":0.9819336,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.20944708585739136},{"word":"doing","start":300.585,"end":300.82498,"confidence":0.8588867,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.24401582777500153},{"word":"it","start":300.82498,"end":300.985,"confidence":0.7089844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.241487979888916},{"word":"so","start":300.985,"end":301.145,"confidence":0.8647461,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.19321438670158383},{"word":"i","start":301.145,"end":301.22498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22678713500499725},{"word":"can","start":301.22498,"end":301.465,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2128412127494812},{"word":"assist","start":301.465,"end":301.78497,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.21180568635463717},{"word":"you","start":301.78497,"end":302.025,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22459006309509277},{"word":"real","start":302.025,"end":302.34497,"confidence":0.9980469,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.1958332359790802},{"word":"time","start":302.34497,"end":302.745,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2269430011510849},{"word":"if","start":302.745,"end":302.985,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2196134328842163},{"word":"you","start":302.985,"end":303.22498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1586841493844986},{"word":"face","start":303.22498,"end":303.625,"confidence":0.9980469,"punctuated_word":"face","sentiment":"neutral","sentiment_score":0.12488870322704317},{"word":"any","start":303.625,"end":304.125,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.10700862109661102},{"word":"issue","start":304.185,"end":304.585,"confidence":0.99902344,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.06562569737434387},{"word":"or","start":304.585,"end":304.82498,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06688490509986877},{"word":"error","start":304.82498,"end":305.32498,"confidence":0.99121094,"punctuated_word":"error?","sentiment":"neutral","sentiment_score":0.06837169826030731},{"word":"yeah","start":308.15002,"end":308.47,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20127588510513303},{"word":"you're","start":308.47,"end":308.79,"confidence":0.9995117,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.25746285915374756},{"word":"all","start":308.79,"end":308.95,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.30243980884552},{"word":"good","start":308.95,"end":309.19,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.2827162742614746},{"word":"to","start":309.19,"end":309.27002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.31571951508522034},{"word":"go","start":309.27002,"end":309.43002,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.37539803981781006},{"word":"with","start":309.43002,"end":309.67,"confidence":0.99609375,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.34402304887771606},{"word":"that","start":309.67,"end":310.15002,"confidence":0.9770508,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.33457258343696594},{"word":"instructions","start":310.15002,"end":310.65002,"confidence":0.9172363,"punctuated_word":"instructions.","sentiment":"neutral","sentiment_score":0.2749156653881073},{"word":"and","start":310.95,"end":311.19,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08017522841691971},{"word":"anything","start":311.19,"end":311.67,"confidence":0.99902344,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.1045401245355606},{"word":"else","start":311.67,"end":311.99002,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.1619594395160675},{"word":"that","start":311.99002,"end":312.23,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14563095569610596},{"word":"i","start":312.23,"end":312.39,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1436971127986908},{"word":"may","start":312.39,"end":312.55002,"confidence":0.9980469,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.18582312762737271},{"word":"help","start":312.55002,"end":312.87003,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.16077622771263125},{"word":"you","start":312.87003,"end":313.37003,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1361982524394989},{"word":"okay","start":314.71002,"end":315.21002,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.25906720757484436},{"word":"you're","start":315.35,"end":315.67,"confidence":0.99853516,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3839759230613709},{"word":"most","start":315.67,"end":315.99002,"confidence":1.0,"punctuated_word":"most","sentiment":"positive","sentiment_score":0.39779147505760193},{"word":"welcome","start":315.99002,"end":316.31,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.536770224571228},{"word":"it's","start":316.31,"end":316.55002,"confidence":1.0,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.6197158694267273},{"word":"my","start":316.55002,"end":316.79,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.6561309099197388},{"word":"pleasure","start":316.79,"end":317.19,"confidence":1.0,"punctuated_word":"pleasure","sentiment":"positive","sentiment_score":0.7273306250572205},{"word":"to","start":317.19,"end":317.35,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7264414429664612},{"word":"speak","start":317.35,"end":317.59003,"confidence":1.0,"punctuated_word":"speak","sentiment":"positive","sentiment_score":0.7769993543624878},{"word":"to","start":317.59003,"end":317.67,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7050121426582336},{"word":"you","start":317.67,"end":317.91,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5964705944061279},{"word":"today","start":317.91,"end":318.15002,"confidence":0.8754883,"punctuated_word":"today,","sentiment":"positive","sentiment_score":0.6402852535247803},{"word":"and","start":318.15002,"end":318.31,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6165964007377625},{"word":"thank","start":318.31,"end":318.55002,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6326144933700562},{"word":"you","start":318.55002,"end":318.71002,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6364808678627014},{"word":"for","start":318.71002,"end":318.95,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.710110068321228},{"word":"calling","start":318.95,"end":319.45,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.5765156745910645},{"word":"have","start":319.51,"end":319.75,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6187371015548706},{"word":"a","start":319.75,"end":319.83002,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6469296216964722},{"word":"great","start":319.83002,"end":320.15002,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6280965209007263},{"word":"day","start":320.15002,"end":320.23,"confidence":0.7993164,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6301244497299194},{"word":"and","start":320.23,"end":320.47,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5961176156997681},{"word":"be","start":320.47,"end":320.71002,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5875044465065002},{"word":"safe","start":320.71002,"end":321.21002,"confidence":1.0,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.5558711290359497},{"word":"thank","start":322.61288,"end":323.11288,"confidence":0.9770508,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7823602557182312},{"word":"you","start":327.02792,"end":327.27792,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4878460764884949},{"word":"bye","start":327.27792,"end":327.52792,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0928635522723198}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling your account. How may I help you today? Oh, hi. Nice to have you on the line.\n\nI'm about to call you. You said I'm speaking to Cameron? Okay. Thank you. Let me just go ahead and pull out your account.\n\nJust bear with me here. You're welcome. Alright. And then your email address is still the same cameron cliz at yahoo dot com? Oh, okay.\n\nWe're showing a different one. So would you like us to change it? Because I'm showing here a a different email address. Yeah. Yeah.\n\nWhat is your date of birth? K. Do you have the invoice number? Okay. Yes.\n\nI am. And you do have a Internet service with Airtel. Right? Oh, okay. I got it now.\n\nYeah. I'm trying to look for Cameron. It's okay. Anyway, yeah, we have the correct email cameron dot hazel wood at g mail dot com. But I'll be sending you the credentials.\n\nJust give me a minute, sir, to place you on hold just to make sure you will be able to get online. Okay? Just bear with me. Thank you. Thank you so much for staying on the line, Cameron.\n\nSo I sent you the email. Kindly refresh, and you should be receiving the credentials for you to be able to log in to the customer portal and process your payment. You're welcome. Would you like me to stay on the line while you are doing it so I can assist you real time if you face any issue or error? Yeah.\n\nYou're all good to go with that instructions. And anything else that I may help you? Okay. You're most welcome. It's my pleasure to speak to you today, and thank you for calling.\n\nHave a great day, and be safe. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.4478768706321716},{"text":"Thank you so much for calling your account.","start":0.64,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6951532065868378},{"text":"How may I help you today?","start":2.96,"end":4.26,"sentiment":"positive","sentiment_score":0.5904162526130676},{"text":"Oh, hi.","start":14.405,"end":14.804999,"sentiment":"neutral","sentiment_score":0.19157566130161285},{"text":"Nice to have you on the line.","start":14.804999,"end":16.505,"sentiment":"positive","sentiment_score":0.5510362940175193}],"sentiment":"positive","sentiment_score":0.5746668924887975,"num_words":24,"start":0.39999998,"end":16.505},{"sentences":[{"text":"I'm about to call you.","start":16.565,"end":18.005,"sentiment":"neutral","sentiment_score":0.1915103167295456},{"text":"You said I'm speaking to Cameron?","start":18.005,"end":20.585,"sentiment":"neutral","sentiment_score":0.052125860626498856},{"text":"Okay.","start":22.244999,"end":22.645,"sentiment":"neutral","sentiment_score":0.2203516811132431},{"text":"Thank you.","start":22.645,"end":23.285,"sentiment":"positive","sentiment_score":0.480050653219223},{"text":"Let me just go ahead and pull out your account.","start":23.285,"end":26.085,"sentiment":"neutral","sentiment_score":0.22766966223716736}],"sentiment":"neutral","sentiment_score":0.19697734822208682,"num_words":24,"start":16.565,"end":26.085},{"sentences":[{"text":"Just bear with me here.","start":26.085,"end":27.465,"sentiment":"neutral","sentiment_score":0.1819809138774872},{"text":"You're welcome.","start":29.79,"end":30.69,"sentiment":"positive","sentiment_score":0.39294201135635376},{"text":"Alright.","start":33.39,"end":33.89,"sentiment":"neutral","sentiment_score":0.10402681678533554},{"text":"And then your email address is still the same cameron cliz at yahoo dot com?","start":37.870003,"end":43.824997,"sentiment":"neutral","sentiment_score":0.007805327450235685},{"text":"Oh, okay.","start":48.125,"end":49.905,"sentiment":"neutral","sentiment_score":-0.04979529231786728}],"sentiment":"neutral","sentiment_score":0.07269218944013119,"num_words":25,"start":26.085,"end":49.905},{"sentences":[{"text":"We're showing a different one.","start":51.164997,"end":52.765,"sentiment":"neutral","sentiment_score":-0.11194657236337661},{"text":"So would you like us to change it?","start":52.765,"end":54.98,"sentiment":"neutral","sentiment_score":-0.10336460918188095},{"text":"Because I'm showing here a a different email address.","start":55.04,"end":58.5,"sentiment":"neutral","sentiment_score":-0.09193231413761775},{"text":"Yeah.","start":60.88,"end":61.38,"sentiment":"neutral","sentiment_score":-0.00027099624276161194},{"text":"Yeah.","start":65.44,"end":65.84,"sentiment":"neutral","sentiment_score":0.004195653833448887}],"sentiment":"neutral","sentiment_score":-0.0920881627049918,"num_words":24,"start":51.164997,"end":65.84},{"sentences":[{"text":"What is your date of birth?","start":65.84,"end":69.545,"sentiment":"neutral","sentiment_score":-0.0012728126409153144},{"text":"K.","start":75.924995,"end":76.424995,"sentiment":"neutral","sentiment_score":0.007120441645383835},{"text":"Do you have the invoice number?","start":77.205,"end":79.865,"sentiment":"neutral","sentiment_score":-0.0011477270163595676},{"text":"Okay.","start":82.28999,"end":82.78999,"sentiment":"neutral","sentiment_score":0.022336145862936977},{"text":"Yes.","start":94.30499,"end":94.625,"sentiment":"neutral","sentiment_score":0.02911270037293434}],"sentiment":"neutral","sentiment_score":0.002936403329173724,"num_words":15,"start":65.84,"end":94.625},{"sentences":[{"text":"I am.","start":94.625,"end":95.284996,"sentiment":"neutral","sentiment_score":0.01768863294273615},{"text":"And you do have a Internet service with Airtel.","start":116.85,"end":121.515,"sentiment":"neutral","sentiment_score":0.036927527437607445},{"text":"Right?","start":121.575,"end":122.075,"sentiment":"neutral","sentiment_score":0.052917055785655975},{"text":"Oh, okay.","start":125.015,"end":126.314995,"sentiment":"neutral","sentiment_score":0.07947932556271553},{"text":"I got it now.","start":126.695,"end":127.835,"sentiment":"neutral","sentiment_score":0.07902475632727146}],"sentiment":"neutral","sentiment_score":0.04976109694689512,"num_words":18,"start":94.625,"end":127.835},{"sentences":[{"text":"Yeah.","start":131.5,"end":132.0,"sentiment":"neutral","sentiment_score":-0.03758366778492928},{"text":"I'm trying to look for Cameron.","start":133.02,"end":135.20001,"sentiment":"neutral","sentiment_score":-0.02659722324460745},{"text":"It's okay.","start":138.62001,"end":139.44,"sentiment":"neutral","sentiment_score":0.06207612715661526},{"text":"Anyway, yeah, we have the correct email cameron dot hazel wood at g mail dot com.","start":140.3,"end":145.76001,"sentiment":"neutral","sentiment_score":0.05238876421935856},{"text":"But I'll be sending you the credentials.","start":147.395,"end":151.015,"sentiment":"neutral","sentiment_score":0.09718497097492218}],"sentiment":"neutral","sentiment_score":0.045171883481089026,"num_words":32,"start":131.5,"end":151.015},{"sentences":[{"text":"Just give me a minute, sir, to place you on hold just to make sure you will be able to get online.","start":151.475,"end":156.915,"sentiment":"neutral","sentiment_score":0.087672331455079},{"text":"Okay?","start":156.915,"end":157.395,"sentiment":"neutral","sentiment_score":0.08622810244560242},{"text":"Just bear with me.","start":157.395,"end":158.615,"sentiment":"neutral","sentiment_score":0.3169460669159889},{"text":"Thank you.","start":158.755,"end":159.655,"sentiment":"positive","sentiment_score":0.48647642135620117},{"text":"Thank you so much for staying on the line, Cameron.","start":278.56,"end":281.06,"sentiment":"positive","sentiment_score":0.5560353040695191}],"sentiment":"neutral","sentiment_score":0.2516951165520228,"num_words":39,"start":151.475,"end":281.06},{"sentences":[{"text":"So I sent you the email.","start":281.12,"end":282.8,"sentiment":"neutral","sentiment_score":0.3218435247739156},{"text":"Kindly refresh, and you should be receiving the credentials for you to be able to log in to the customer portal and process your payment.","start":282.8,"end":292.76498,"sentiment":"neutral","sentiment_score":0.2985935753583908},{"text":"You're welcome.","start":297.865,"end":298.585,"sentiment":"positive","sentiment_score":0.34268374741077423},{"text":"Would you like me to stay on the line while you are doing it so I can assist you real time if you face any issue or error?","start":298.585,"end":305.32498,"sentiment":"neutral","sentiment_score":0.18204183131456375},{"text":"Yeah.","start":308.15002,"end":308.47,"sentiment":"neutral","sentiment_score":0.20127588510513303}],"sentiment":"neutral","sentiment_score":0.24805992240867308,"num_words":62,"start":281.12,"end":308.47},{"sentences":[{"text":"You're all good to go with that instructions.","start":308.47,"end":310.65002,"sentiment":"neutral","sentiment_score":0.31090597435832024},{"text":"And anything else that I may help you?","start":310.95,"end":313.37003,"sentiment":"neutral","sentiment_score":0.13985005859285593},{"text":"Okay.","start":314.71002,"end":315.21002,"sentiment":"neutral","sentiment_score":0.25906720757484436},{"text":"You're most welcome.","start":315.35,"end":316.31,"sentiment":"positive","sentiment_score":0.4395125408967336},{"text":"It's my pleasure to speak to you today, and thank you for calling.","start":316.31,"end":319.45,"sentiment":"positive","sentiment_score":0.6631310536311223}],"sentiment":"positive","sentiment_score":0.41831384215391043,"num_words":33,"start":308.47,"end":319.45},{"sentences":[{"text":"Have a great day, and be safe.","start":319.51,"end":321.21002,"sentiment":"positive","sentiment_score":0.609054412160601},{"text":"Thank you.","start":322.61288,"end":327.27792,"sentiment":"positive","sentiment_score":0.635103166103363},{"text":"Bye.","start":327.27792,"end":327.52792,"sentiment":"neutral","sentiment_score":-0.0928635522723198}],"sentiment":"positive","sentiment_score":0.5440723665058613,"num_words":10,"start":319.51,"end":327.52792}]}}]},{"alternatives":[{"transcript":"Hello. It's Cameron Hazelwood speaking. I'm just trying to find my login number to pay a Internet bill. Yes. Correct. Thank you. Yep. Yep. Sorry. Cameron.hayesled@gmail.com. Oh, okay. So I'm getting the password request and whatnot to cameron.hazelwood@gmail.com. Thirteenth of the third ninety eight. Yep. Two seconds. Ready? 202601002673. Correct. It's under Ellen Marshall. So no. That's all good. No. I didn't click that to my end. Sorry. Right. No. That makes more sense. Sorry. Yes. Yes. Oh, perfect. Cool. Cool. Yep. Perfect. Thank you. Oh, perfect. Yep. Got it now. Thank you. No. No. That should be all good. Thank you. Yeah. Perfect. No. No. That's all good. Thank you for that. Thank you. Bye.","confidence":0.9921875,"words":[{"word":"hello","start":5.44,"end":5.92,"confidence":0.97094727,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0546250194311142},{"word":"it's","start":5.92,"end":6.24,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05562262237071991},{"word":"cameron","start":6.24,"end":6.74,"confidence":0.9741211,"punctuated_word":"Cameron","sentiment":"neutral","sentiment_score":0.029857076704502106},{"word":"hazelwood","start":6.8799996,"end":7.3599997,"confidence":0.7158203,"punctuated_word":"Hazelwood","sentiment":"neutral","sentiment_score":0.03808009624481201},{"word":"speaking","start":7.3599997,"end":7.8599997,"confidence":0.9975586,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.05422835424542427},{"word":"i'm","start":8.0,"end":8.24,"confidence":0.94091797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.010316500440239906},{"word":"just","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01172102801501751},{"word":"trying","start":8.48,"end":8.72,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.01283596269786358},{"word":"to","start":8.72,"end":8.88,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013132698833942412},{"word":"find","start":8.88,"end":9.28,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.03156492859125137},{"word":"my","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.009301289916038511},{"word":"login","start":9.599999,"end":10.099999,"confidence":0.94628906,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.02695479802787304},{"word":"number","start":10.32,"end":10.82,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.02505224570631981},{"word":"to","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025171032175421715},{"word":"pay","start":11.12,"end":11.5199995,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.03625930845737457},{"word":"a","start":11.5199995,"end":11.92,"confidence":0.4399414,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05092984810471535},{"word":"internet","start":11.92,"end":12.42,"confidence":0.7348633,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.06091538816690445},{"word":"bill","start":12.48,"end":12.98,"confidence":0.9914551,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":0.03929197043180466},{"word":"yes","start":21.015,"end":21.415,"confidence":0.9602051,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07062438130378723},{"word":"correct","start":21.415,"end":21.915,"confidence":0.9975586,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.13789181411266327},{"word":"thank","start":28.32,"end":28.56,"confidence":0.83447266,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4920842945575714},{"word":"you","start":28.56,"end":29.06,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4849109649658203},{"word":"yep","start":41.955,"end":42.455,"confidence":0.7956543,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.012453069910407066},{"word":"yep","start":44.114998,"end":44.614998,"confidence":0.765625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.009228372946381567},{"word":"sorry","start":44.915,"end":45.235,"confidence":0.907959,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.037850815802812576},{"word":"cameron.hayesled@gmail.com","start":45.235,"end":47.655,"confidence":0.8801676,"punctuated_word":"Cameron.hayesled@gmail.com.","sentiment":"neutral","sentiment_score":-0.022933105006814003},{"word":"oh","start":59.33,"end":59.65,"confidence":0.9848633,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.007572824135422707},{"word":"okay","start":59.65,"end":60.13,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.00340515561401844},{"word":"so","start":60.13,"end":60.37,"confidence":0.9580078,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008006689138710499},{"word":"i'm","start":60.37,"end":60.45,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.004237059038132429},{"word":"getting","start":60.45,"end":60.77,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.007348900660872459},{"word":"the","start":60.77,"end":60.93,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004626553505659103},{"word":"password","start":60.93,"end":61.43,"confidence":0.99609375,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.005058927461504936},{"word":"request","start":61.489998,"end":61.89,"confidence":0.95410156,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.00491974875330925},{"word":"and","start":61.89,"end":62.05,"confidence":0.9707031,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013185080140829086},{"word":"whatnot","start":62.05,"end":62.55,"confidence":0.8874512,"punctuated_word":"whatnot","sentiment":"neutral","sentiment_score":-0.009244111366569996},{"word":"to","start":62.69,"end":63.17,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00616818480193615},{"word":"cameron.hazelwood@gmail.com","start":63.17,"end":65.51,"confidence":0.94436646,"punctuated_word":"cameron.hazelwood@gmail.com.","sentiment":"neutral","sentiment_score":0.004437774885445833},{"word":"thirteenth","start":70.735,"end":71.235,"confidence":0.8616536,"punctuated_word":"Thirteenth","sentiment":"neutral","sentiment_score":-0.0007210768526419997},{"word":"of","start":71.295,"end":71.455,"confidence":0.984375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0020135538652539253},{"word":"the","start":71.455,"end":71.615,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0014176005497574806},{"word":"third","start":71.615,"end":71.935,"confidence":0.99316406,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.002069449983537197},{"word":"ninety","start":71.935,"end":72.255,"confidence":0.9550781,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":0.005777320824563503},{"word":"eight","start":72.255,"end":72.755,"confidence":0.98291016,"punctuated_word":"eight.","sentiment":"neutral","sentiment_score":0.002226238138973713},{"word":"yep","start":80.735,"end":81.235,"confidence":0.8857422,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.009417062625288963},{"word":"two","start":81.68,"end":82.08,"confidence":0.9707031,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":0.0021348372101783752},{"word":"seconds","start":82.08,"end":82.58,"confidence":0.9941406,"punctuated_word":"seconds.","sentiment":"neutral","sentiment_score":0.005825722590088844},{"word":"ready","start":92.72,"end":93.22,"confidence":0.69091797,"punctuated_word":"Ready?","sentiment":"neutral","sentiment_score":0.020522598177194595},{"word":"202601002673","start":95.995,"end":106.575005,"confidence":0.98551434,"punctuated_word":"202601002673.","sentiment":"neutral","sentiment_score":0.022980770096182823},{"word":"correct","start":122.229996,"end":122.729996,"confidence":0.86157227,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.05377086251974106},{"word":"it's","start":122.775,"end":123.095,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.022302061319351196},{"word":"under","start":123.095,"end":123.255005,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.022311631590127945},{"word":"ellen","start":123.255005,"end":123.735,"confidence":0.44921875,"punctuated_word":"Ellen","sentiment":"neutral","sentiment_score":0.026943163946270943},{"word":"marshall","start":123.735,"end":124.235,"confidence":0.9814453,"punctuated_word":"Marshall.","sentiment":"neutral","sentiment_score":0.030912652611732483},{"word":"so","start":128.135,"end":128.375,"confidence":0.66845703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11668054014444353},{"word":"no","start":128.455,"end":128.695,"confidence":0.9699707,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.24643132090568545},{"word":"that's","start":128.695,"end":128.855,"confidence":0.90844727,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0719694048166275},{"word":"all","start":128.855,"end":129.095,"confidence":0.90283203,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.05239427089691162},{"word":"good","start":129.095,"end":129.255,"confidence":0.90527344,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.12906426191329956},{"word":"no","start":129.255,"end":129.495,"confidence":0.9519043,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06914281100034714},{"word":"i","start":129.495,"end":129.575,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14583705365657806},{"word":"didn't","start":129.575,"end":129.815,"confidence":0.99853516,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1378019154071808},{"word":"click","start":129.815,"end":130.135,"confidence":0.9941406,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.09627430140972136},{"word":"that","start":130.135,"end":130.295,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.178008034825325},{"word":"to","start":130.295,"end":130.455,"confidence":0.5625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13780508935451508},{"word":"my","start":130.455,"end":130.615,"confidence":0.97998047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17388243973255155},{"word":"end","start":130.615,"end":130.855,"confidence":0.8400879,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.16167134046554563},{"word":"sorry","start":130.855,"end":131.355,"confidence":0.9951172,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0843479335308075},{"word":"right","start":135.495,"end":135.815,"confidence":0.95214844,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.024986883625388145},{"word":"no","start":135.815,"end":135.975,"confidence":0.88720703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10859043151140212},{"word":"that","start":135.975,"end":136.135,"confidence":0.98095703,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.12036018073558807},{"word":"makes","start":136.135,"end":136.375,"confidence":0.9873047,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":-0.07950633019208908},{"word":"more","start":136.375,"end":136.615,"confidence":0.86035156,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.10395117849111556},{"word":"sense","start":136.615,"end":136.935,"confidence":0.9970703,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":-0.11428683996200562},{"word":"sorry","start":136.935,"end":137.255,"confidence":0.9741211,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.051216308027505875},{"word":"yes","start":137.255,"end":137.495,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0140867680311203},{"word":"yes","start":137.495,"end":137.995,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03276249021291733},{"word":"oh","start":145.06,"end":145.38,"confidence":0.77734375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1137172430753708},{"word":"perfect","start":145.38,"end":145.86,"confidence":0.99658203,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.5828986763954163},{"word":"cool","start":145.86,"end":146.09999,"confidence":0.97265625,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.5581841468811035},{"word":"cool","start":146.09999,"end":146.42,"confidence":0.9970703,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.4439144134521485},{"word":"yep","start":146.42,"end":146.92,"confidence":0.87353516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2307293117046356},{"word":"perfect","start":157.55501,"end":158.05501,"confidence":0.8178711,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4506762623786926},{"word":"thank","start":158.115,"end":158.355,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5693090558052063},{"word":"you","start":158.355,"end":158.855,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.47549912333488464},{"word":"oh","start":295.08502,"end":295.325,"confidence":0.8979492,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2723594307899475},{"word":"perfect","start":295.325,"end":295.725,"confidence":0.99902344,"punctuated_word":"perfect.","sentiment":"neutral","sentiment_score":0.3141389489173889},{"word":"yep","start":295.725,"end":296.125,"confidence":0.99902344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.19573137164115903},{"word":"got","start":296.125,"end":296.445,"confidence":0.75341797,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.300536572933197},{"word":"it","start":296.445,"end":296.52502,"confidence":0.94628906,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29067668318748474},{"word":"now","start":296.52502,"end":296.765,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.2748298943042755},{"word":"thank","start":296.765,"end":297.005,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4464440047740936},{"word":"you","start":297.005,"end":297.505,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38322263956069946},{"word":"no","start":305.64502,"end":305.885,"confidence":0.92285156,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09516839683055878},{"word":"no","start":305.885,"end":306.125,"confidence":0.9941406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06506440788507462},{"word":"that","start":306.125,"end":306.285,"confidence":0.9921875,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.019392967224121097},{"word":"should","start":306.285,"end":306.445,"confidence":0.9658203,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.08781610429286957},{"word":"be","start":306.445,"end":306.605,"confidence":0.98535156,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04159897565841675},{"word":"all","start":306.605,"end":306.765,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.005139470100402832},{"word":"good","start":306.765,"end":307.005,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.06027935445308685},{"word":"thank","start":307.005,"end":307.24503,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3433685302734375},{"word":"you","start":307.24503,"end":307.68,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25861725211143494},{"word":"yeah","start":310.32,"end":310.82,"confidence":0.68273926,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10830079019069672},{"word":"perfect","start":311.19998,"end":311.69998,"confidence":0.9741211,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.19327017664909363},{"word":"no","start":312.88,"end":313.19998,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02309977449476719},{"word":"no","start":313.19998,"end":313.36,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.020058654248714447},{"word":"that's","start":313.36,"end":313.68,"confidence":0.99658203,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12506811320781708},{"word":"all","start":313.68,"end":313.84,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.19823558628559113},{"word":"good","start":313.84,"end":314.08,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.18925681710243225},{"word":"thank","start":314.08,"end":314.32,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3779574930667877},{"word":"you","start":314.32,"end":314.47998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3650008141994476},{"word":"for","start":314.47998,"end":314.63998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4614890515804291},{"word":"that","start":314.63998,"end":315.13998,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.32052236795425415},{"word":"thank","start":321.28,"end":321.6,"confidence":0.9760742,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4971522390842438},{"word":"you","start":321.6,"end":322.1,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3096632659435272},{"word":"bye","start":324.54288,"end":325.04288,"confidence":0.8251953,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.6453293561935425}],"paragraphs":{"transcript":"\nHello. It's Cameron Hazelwood speaking. I'm just trying to find my login number to pay a Internet bill. Yes. Correct.\n\nThank you. Yep. Yep. Sorry. Cameron.hayesled@gmail.com.\n\nOh, okay. So I'm getting the password request and whatnot to cameron.hazelwood@gmail.com. Thirteenth of the third ninety eight. Yep. Two seconds.\n\nReady? 202601002673. Correct. It's under Ellen Marshall. So no.\n\nThat's all good. No. I didn't click that to my end. Sorry. Right.\n\nNo. That makes more sense. Sorry. Yes. Yes.\n\nOh, perfect. Cool. Cool. Yep. Perfect.\n\nThank you. Oh, perfect. Yep. Got it now. Thank you.\n\nNo. No. That should be all good. Thank you. Yeah.\n\nPerfect. No. No. That's all good. Thank you for that.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.0546250194311142},{"text":"It's Cameron Hazelwood speaking.","start":5.92,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.044447037391364574},{"text":"I'm just trying to find my login number to pay a Internet bill.","start":8.0,"end":12.98,"sentiment":"neutral","sentiment_score":0.027188230735751297},{"text":"Yes.","start":21.015,"end":21.415,"sentiment":"neutral","sentiment_score":0.07062438130378723},{"text":"Correct.","start":21.415,"end":21.915,"sentiment":"neutral","sentiment_score":0.13789181411266327}],"sentiment":"neutral","sentiment_score":0.03971881819888949,"num_words":20,"start":5.44,"end":21.915},{"sentences":[{"text":"Thank you.","start":28.32,"end":29.06,"sentiment":"positive","sentiment_score":0.48849762976169586},{"text":"Yep.","start":41.955,"end":42.455,"sentiment":"neutral","sentiment_score":0.012453069910407066},{"text":"Yep.","start":44.114998,"end":44.614998,"sentiment":"neutral","sentiment_score":-0.009228372946381567},{"text":"Sorry.","start":44.915,"end":45.235,"sentiment":"neutral","sentiment_score":-0.037850815802812576},{"text":"Cameron.hayesled@gmail.com.","start":45.235,"end":47.655,"sentiment":"neutral","sentiment_score":-0.022933105006814003}],"sentiment":"neutral","sentiment_score":0.15323933927963176,"num_words":6,"start":28.32,"end":47.655},{"sentences":[{"text":"Oh, okay.","start":59.33,"end":60.13,"sentiment":"neutral","sentiment_score":-0.005488989874720573},{"text":"So I'm getting the password request and whatnot to cameron.hazelwood@gmail.com.","start":60.13,"end":65.51,"sentiment":"neutral","sentiment_score":-0.005835747998207808},{"text":"Thirteenth of the third ninety eight.","start":70.735,"end":72.755,"sentiment":"neutral","sentiment_score":0.0009867962799035013},{"text":"Yep.","start":80.735,"end":81.235,"sentiment":"neutral","sentiment_score":0.009417062625288963},{"text":"Two seconds.","start":81.68,"end":82.58,"sentiment":"neutral","sentiment_score":0.00398027990013361}],"sentiment":"neutral","sentiment_score":-0.0021922409345972397,"num_words":21,"start":59.33,"end":82.58},{"sentences":[{"text":"Ready?","start":92.72,"end":93.22,"sentiment":"neutral","sentiment_score":0.020522598177194595},{"text":"202601002673.","start":95.995,"end":106.575005,"sentiment":"neutral","sentiment_score":0.022980770096182823},{"text":"Correct.","start":122.229996,"end":122.729996,"sentiment":"neutral","sentiment_score":0.05377086251974106},{"text":"It's under Ellen Marshall.","start":122.775,"end":124.235,"sentiment":"neutral","sentiment_score":0.02561737736687064},{"text":"So no.","start":128.135,"end":128.695,"sentiment":"neutral","sentiment_score":-0.1815559305250645}],"sentiment":"neutral","sentiment_score":-0.01815201342105866,"num_words":9,"start":92.72,"end":128.695},{"sentences":[{"text":"That's all good.","start":128.695,"end":129.255,"sentiment":"neutral","sentiment_score":-0.08447597920894623},{"text":"No.","start":129.255,"end":129.495,"sentiment":"neutral","sentiment_score":-0.06914281100034714},{"text":"I didn't click that to my end.","start":129.495,"end":130.855,"sentiment":"neutral","sentiment_score":-0.14732573926448822},{"text":"Sorry.","start":130.855,"end":131.355,"sentiment":"neutral","sentiment_score":-0.0843479335308075},{"text":"Right.","start":135.495,"end":135.815,"sentiment":"neutral","sentiment_score":-0.024986883625388145}],"sentiment":"neutral","sentiment_score":-0.11255274927959992,"num_words":13,"start":128.695,"end":135.815},{"sentences":[{"text":"No.","start":135.815,"end":135.975,"sentiment":"neutral","sentiment_score":-0.10859043151140212},{"text":"That makes more sense.","start":135.975,"end":136.935,"sentiment":"neutral","sentiment_score":-0.10452613234519958},{"text":"Sorry.","start":136.935,"end":137.255,"sentiment":"neutral","sentiment_score":-0.051216308027505875},{"text":"Yes.","start":137.255,"end":137.495,"sentiment":"neutral","sentiment_score":0.0140867680311203},{"text":"Yes.","start":137.495,"end":137.995,"sentiment":"neutral","sentiment_score":0.03276249021291733}],"sentiment":"neutral","sentiment_score":-0.06638275133445859,"num_words":8,"start":135.815,"end":137.995},{"sentences":[{"text":"Oh, perfect.","start":145.06,"end":145.86,"sentiment":"positive","sentiment_score":0.3483079597353935},{"text":"Cool.","start":145.86,"end":146.09999,"sentiment":"positive","sentiment_score":0.5581841468811035},{"text":"Cool.","start":146.09999,"end":146.42,"sentiment":"positive","sentiment_score":0.4439144134521485},{"text":"Yep.","start":146.42,"end":146.92,"sentiment":"neutral","sentiment_score":0.2307293117046356},{"text":"Perfect.","start":157.55501,"end":158.05501,"sentiment":"positive","sentiment_score":0.4506762623786926}],"sentiment":"positive","sentiment_score":0.39668667564789456,"num_words":6,"start":145.06,"end":158.05501},{"sentences":[{"text":"Thank you.","start":158.115,"end":158.855,"sentiment":"positive","sentiment_score":0.5224040895700455},{"text":"Oh, perfect.","start":295.08502,"end":295.725,"sentiment":"neutral","sentiment_score":0.2932491898536682},{"text":"Yep.","start":295.725,"end":296.125,"sentiment":"neutral","sentiment_score":0.19573137164115903},{"text":"Got it now.","start":296.125,"end":296.765,"sentiment":"neutral","sentiment_score":0.2886810501416524},{"text":"Thank you.","start":296.765,"end":297.505,"sentiment":"positive","sentiment_score":0.41483332216739655}],"sentiment":"positive","sentiment_score":0.3522747725248337,"num_words":10,"start":158.115,"end":297.505},{"sentences":[{"text":"No.","start":305.64502,"end":305.885,"sentiment":"neutral","sentiment_score":-0.09516839683055878},{"text":"No.","start":305.885,"end":306.125,"sentiment":"neutral","sentiment_score":-0.06506440788507462},{"text":"That should be all good.","start":306.125,"end":307.005,"sentiment":"neutral","sentiment_score":0.04284537434577942},{"text":"Thank you.","start":307.005,"end":307.68,"sentiment":"neutral","sentiment_score":0.3009928911924362},{"text":"Yeah.","start":310.32,"end":310.82,"sentiment":"neutral","sentiment_score":0.10830079019069672}],"sentiment":"neutral","sentiment_score":0.07642806395888328,"num_words":10,"start":305.64502,"end":310.82},{"sentences":[{"text":"Perfect.","start":311.19998,"end":311.69998,"sentiment":"neutral","sentiment_score":0.19327017664909363},{"text":"No.","start":312.88,"end":313.19998,"sentiment":"neutral","sentiment_score":-0.02309977449476719},{"text":"No.","start":313.19998,"end":313.36,"sentiment":"neutral","sentiment_score":0.020058654248714447},{"text":"That's all good.","start":313.36,"end":314.08,"sentiment":"neutral","sentiment_score":0.1708535055319468},{"text":"Thank you for that.","start":314.08,"end":315.13998,"sentiment":"positive","sentiment_score":0.38124243170022964}],"sentiment":"neutral","sentiment_score":0.22277592997998,"num_words":10,"start":311.19998,"end":315.13998},{"sentences":[{"text":"Thank you.","start":321.28,"end":322.1,"sentiment":"positive","sentiment_score":0.4034077525138855},{"text":"Bye.","start":324.54288,"end":325.04288,"sentiment":"positive","sentiment_score":0.6453293561935425}],"sentiment":"positive","sentiment_score":0.4840482870737712,"num_words":3,"start":321.28,"end":325.04288}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello. It's Cameron Hazelwood speaking. I'm just trying to find my login number to pay a Internet bill.\n\nChannel 0: Oh, hi. Nice to have you on the line. I'm about to call you. You said I'm speaking to Cameron?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. Thank you. Let me just go ahead and pull out your account. Just bear with me here.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Alright. And then your email address is still the same cameron cliz\n\nChannel 1: Yep.\n\nChannel 0: at yahoo dot com?\n\nChannel 1: Yep. Sorry. Cameron.hayesled@gmail.com.\n\nChannel 0: Oh, okay. We're showing a different one. So would you like us to change it? Because I'm showing here a a different email address.\n\nChannel 1: Oh, okay. So I'm getting the\n\nChannel 0: Yeah.\n\nChannel 1: password request and whatnot to cameron.hazelwood@gmail.com.\n\nChannel 0: Yeah. What is your date of birth?\n\nChannel 1: Thirteenth of the third ninety eight.\n\nChannel 0: K. Do you have the invoice number?\n\nChannel 1: Yep. Two seconds.\n\nChannel 0: Okay.\n\nChannel 1: Ready?\n\nChannel 0: Yes. I am.\n\nChannel 1: 202601002673.\n\nChannel 0: And you do have a Internet service with Airtel. Right?\n\nChannel 1: Correct. It's under Ellen Marshall.\n\nChannel 0: Oh, okay. I got it now.\n\nChannel 1: So no. That's all good. No. I didn't click that to my end. Sorry.\n\nChannel 0: Yeah. I'm trying to look for Cameron.\n\nChannel 1: Right. No. That makes more sense. Sorry. Yes.\n\nYes.\n\nChannel 0: It's okay. Anyway, yeah, we have the correct email cameron dot hazel wood at g mail dot\n\nChannel 1: Oh,\n\nChannel 0: com.\n\nChannel 1: perfect. Cool. Cool. Yep.\n\nChannel 0: But I'll be sending you the credentials. Just give me a minute, sir, to place you on hold just to make sure you will be able to get online. Okay? Just\n\nChannel 1: Perfect.\n\nChannel 0: bear with\n\nChannel 1: Thank\n\nChannel 0: me.\n\nChannel 1: you.\n\nChannel 0: Thank you. Thank you so much for staying on the line, Cameron. So I sent you the email. Kindly refresh, and you should be receiving the credentials for you to be able to log in to the customer portal and process your payment.\n\nChannel 1: Oh, perfect. Yep. Got it now. Thank you.\n\nChannel 0: You're welcome. Would you like me to stay on the line while you are doing it so I can assist you real time if you face any issue or error?\n\nChannel 1: No. No. That should be all good. Thank you.\n\nChannel 0: Yeah. You're all good to go with that instructions.\n\nChannel 1: Yeah.\n\nChannel 0: And anything\n\nChannel 1: Perfect.\n\nChannel 0: else that I may help you?\n\nChannel 1: No. No. That's all good. Thank you for that.\n\nChannel 0: Okay. You're most welcome. It's my pleasure to speak to you today, and thank you for calling. Have a great day, and be safe.\n\nChannel 1: Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.4478768706321716},{"text":"Thank you so much for calling your account.","start":0.64,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6951532065868378},{"text":"How may I help you today?","start":2.96,"end":4.26,"sentiment":"positive","sentiment_score":0.5904162526130676}],"sentiment":"positive","sentiment_score":0.6367733359336853,"channel":0,"num_words":15,"start":0.39999998,"end":4.26},{"sentences":[{"text":"Hello.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.0546250194311142},{"text":"It's Cameron Hazelwood speaking.","start":5.92,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.044447037391364574},{"text":"I'm just trying to find my login number to pay a Internet bill.","start":8.0,"end":12.98,"sentiment":"neutral","sentiment_score":0.027188230735751297}],"sentiment":"neutral","sentiment_score":0.032547787142296634,"channel":1,"num_words":18,"start":5.44,"end":12.98},{"sentences":[{"text":"Oh, hi.","start":14.405,"end":14.804999,"sentiment":"neutral","sentiment_score":0.19157566130161285},{"text":"Nice to have you on the line.","start":14.804999,"end":16.505,"sentiment":"positive","sentiment_score":0.5510362940175193},{"text":"I'm about to call you.","start":16.565,"end":18.005,"sentiment":"neutral","sentiment_score":0.1915103167295456},{"text":"You said I'm speaking to Cameron?","start":18.005,"end":20.585,"sentiment":"neutral","sentiment_score":0.052125860626498856}],"sentiment":"neutral","sentiment_score":0.2755356064066291,"channel":0,"num_words":20,"start":14.405,"end":20.585},{"sentences":[{"text":"Yes.","start":21.015,"end":21.415,"sentiment":"neutral","sentiment_score":0.07062438130378723},{"text":"Correct.","start":21.415,"end":21.915,"sentiment":"neutral","sentiment_score":0.13789181411266327}],"sentiment":"neutral","sentiment_score":0.10425809770822525,"channel":1,"num_words":2,"start":21.015,"end":21.915},{"sentences":[{"text":"Okay.","start":22.244999,"end":22.645,"sentiment":"neutral","sentiment_score":0.2203516811132431},{"text":"Thank you.","start":22.645,"end":23.285,"sentiment":"positive","sentiment_score":0.480050653219223},{"text":"Let me just go ahead and pull out your account.","start":23.285,"end":26.085,"sentiment":"neutral","sentiment_score":0.22766966223716736},{"text":"Just bear with me here.","start":26.085,"end":27.465,"sentiment":"neutral","sentiment_score":0.1819809138774872}],"sentiment":"neutral","sentiment_score":0.24261412107282215,"channel":0,"num_words":18,"start":22.244999,"end":27.465},{"sentences":[{"text":"Thank you.","start":28.32,"end":29.06,"sentiment":"positive","sentiment_score":0.48849762976169586}],"sentiment":"positive","sentiment_score":0.48849762976169586,"channel":1,"num_words":2,"start":28.32,"end":29.06},{"sentences":[{"text":"You're welcome.","start":29.79,"end":30.69,"sentiment":"positive","sentiment_score":0.39294201135635376},{"text":"Alright.","start":33.39,"end":33.89,"sentiment":"neutral","sentiment_score":0.10402681678533554},{"text":"And then your email address is still the same cameron cliz","start":37.870003,"end":42.125,"sentiment":"neutral","sentiment_score":0.008592170070518147}],"sentiment":"neutral","sentiment_score":0.07031605073383876,"channel":0,"num_words":14,"start":29.79,"end":42.125},{"sentences":[{"text":"Yep.","start":41.955,"end":42.455,"sentiment":"neutral","sentiment_score":0.012453069910407066}],"sentiment":"neutral","sentiment_score":0.012453069910407066,"channel":1,"num_words":1,"start":41.955,"end":42.455},{"sentences":[{"text":"at yahoo dot com?","start":42.125,"end":43.824997,"sentiment":"neutral","sentiment_score":0.005641510244458914}],"sentiment":"neutral","sentiment_score":0.005641510244458914,"channel":0,"num_words":4,"start":42.125,"end":43.824997},{"sentences":[{"text":"Yep.","start":44.114998,"end":44.614998,"sentiment":"neutral","sentiment_score":-0.009228372946381567},{"text":"Sorry.","start":44.915,"end":45.235,"sentiment":"neutral","sentiment_score":-0.037850815802812576},{"text":"Cameron.hayesled@gmail.com.","start":45.235,"end":47.655,"sentiment":"neutral","sentiment_score":-0.022933105006814003}],"sentiment":"neutral","sentiment_score":-0.023337431252002716,"channel":1,"num_words":3,"start":44.114998,"end":47.655},{"sentences":[{"text":"Oh, okay.","start":48.125,"end":49.905,"sentiment":"neutral","sentiment_score":-0.04979529231786728},{"text":"We're showing a different one.","start":51.164997,"end":52.765,"sentiment":"neutral","sentiment_score":-0.11194657236337661},{"text":"So would you like us to change it?","start":52.765,"end":54.98,"sentiment":"neutral","sentiment_score":-0.10336460918188095},{"text":"Because I'm showing here a a different email address.","start":55.04,"end":58.5,"sentiment":"neutral","sentiment_score":-0.09193231413761775}],"sentiment":"neutral","sentiment_score":-0.09640129779775937,"channel":0,"num_words":24,"start":48.125,"end":58.5},{"sentences":[{"text":"Oh, okay.","start":59.33,"end":60.13,"sentiment":"neutral","sentiment_score":-0.005488989874720573},{"text":"So I'm getting the","start":60.13,"end":60.93,"sentiment":"neutral","sentiment_score":-0.006054800585843623}],"sentiment":"neutral","sentiment_score":-0.005866197015469273,"channel":1,"num_words":6,"start":59.33,"end":60.93},{"sentences":[{"text":"Yeah.","start":60.88,"end":61.38,"sentiment":"neutral","sentiment_score":-0.00027099624276161194}],"sentiment":"neutral","sentiment_score":-0.00027099624276161194,"channel":0,"num_words":1,"start":60.88,"end":61.38},{"sentences":[{"text":"password request and whatnot to cameron.hazelwood@gmail.com.","start":60.93,"end":65.51,"sentiment":"neutral","sentiment_score":-0.005689712939783931}],"sentiment":"neutral","sentiment_score":-0.005689712939783931,"channel":1,"num_words":6,"start":60.93,"end":65.51},{"sentences":[{"text":"Yeah.","start":65.44,"end":65.84,"sentiment":"neutral","sentiment_score":0.004195653833448887},{"text":"What is your date of birth?","start":65.84,"end":69.545,"sentiment":"neutral","sentiment_score":-0.0012728126409153144}],"sentiment":"neutral","sentiment_score":-0.0004916031445775713,"channel":0,"num_words":7,"start":65.44,"end":69.545},{"sentences":[{"text":"Thirteenth of the third ninety eight.","start":70.735,"end":72.755,"sentiment":"neutral","sentiment_score":0.0009867962799035013}],"sentiment":"neutral","sentiment_score":0.0009867962799035013,"channel":1,"num_words":6,"start":70.735,"end":72.755},{"sentences":[{"text":"K.","start":75.924995,"end":76.424995,"sentiment":"neutral","sentiment_score":0.007120441645383835},{"text":"Do you have the invoice number?","start":77.205,"end":79.865,"sentiment":"neutral","sentiment_score":-0.0011477270163595676}],"sentiment":"neutral","sentiment_score":0.000033439935318061286,"channel":0,"num_words":7,"start":75.924995,"end":79.865},{"sentences":[{"text":"Yep.","start":80.735,"end":81.235,"sentiment":"neutral","sentiment_score":0.009417062625288963},{"text":"Two seconds.","start":81.68,"end":82.58,"sentiment":"neutral","sentiment_score":0.00398027990013361}],"sentiment":"neutral","sentiment_score":0.005792540808518727,"channel":1,"num_words":3,"start":80.735,"end":82.58},{"sentences":[{"text":"Okay.","start":82.28999,"end":82.78999,"sentiment":"neutral","sentiment_score":0.022336145862936977}],"sentiment":"neutral","sentiment_score":0.022336145862936977,"channel":0,"num_words":1,"start":82.28999,"end":82.78999},{"sentences":[{"text":"Ready?","start":92.72,"end":93.22,"sentiment":"neutral","sentiment_score":0.020522598177194595}],"sentiment":"neutral","sentiment_score":0.020522598177194595,"channel":1,"num_words":1,"start":92.72,"end":93.22},{"sentences":[{"text":"Yes.","start":94.30499,"end":94.625,"sentiment":"neutral","sentiment_score":0.02911270037293434},{"text":"I am.","start":94.625,"end":95.284996,"sentiment":"neutral","sentiment_score":0.01768863294273615}],"sentiment":"neutral","sentiment_score":0.02149665541946888,"channel":0,"num_words":3,"start":94.30499,"end":95.284996},{"sentences":[{"text":"202601002673.","start":95.995,"end":106.575005,"sentiment":"neutral","sentiment_score":0.022980770096182823}],"sentiment":"neutral","sentiment_score":0.022980770096182823,"channel":1,"num_words":1,"start":95.995,"end":106.575005},{"sentences":[{"text":"And you do have a Internet service with Airtel.","start":116.85,"end":121.515,"sentiment":"neutral","sentiment_score":0.036927527437607445},{"text":"Right?","start":121.575,"end":122.075,"sentiment":"neutral","sentiment_score":0.052917055785655975}],"sentiment":"neutral","sentiment_score":0.0385264802724123,"channel":0,"num_words":10,"start":116.85,"end":122.075},{"sentences":[{"text":"Correct.","start":122.229996,"end":122.729996,"sentiment":"neutral","sentiment_score":0.05377086251974106},{"text":"It's under Ellen Marshall.","start":122.775,"end":124.235,"sentiment":"neutral","sentiment_score":0.02561737736687064}],"sentiment":"neutral","sentiment_score":0.031248074397444724,"channel":1,"num_words":5,"start":122.229996,"end":124.235},{"sentences":[{"text":"Oh, okay.","start":125.015,"end":126.314995,"sentiment":"neutral","sentiment_score":0.07947932556271553},{"text":"I got it now.","start":126.695,"end":127.835,"sentiment":"neutral","sentiment_score":0.07902475632727146}],"sentiment":"neutral","sentiment_score":0.07917627940575282,"channel":0,"num_words":6,"start":125.015,"end":127.835},{"sentences":[{"text":"So no.","start":128.135,"end":128.695,"sentiment":"neutral","sentiment_score":-0.1815559305250645},{"text":"That's all good.","start":128.695,"end":129.255,"sentiment":"neutral","sentiment_score":-0.08447597920894623},{"text":"No.","start":129.255,"end":129.495,"sentiment":"neutral","sentiment_score":-0.06914281100034714},{"text":"I didn't click that to my end.","start":129.495,"end":130.855,"sentiment":"neutral","sentiment_score":-0.14732573926448822},{"text":"Sorry.","start":130.855,"end":131.355,"sentiment":"neutral","sentiment_score":-0.0843479335308075}],"sentiment":"neutral","sentiment_score":-0.12866505128996714,"channel":1,"num_words":14,"start":128.135,"end":131.355},{"sentences":[{"text":"Yeah.","start":131.5,"end":132.0,"sentiment":"neutral","sentiment_score":-0.03758366778492928},{"text":"I'm trying to look for Cameron.","start":133.02,"end":135.20001,"sentiment":"neutral","sentiment_score":-0.02659722324460745}],"sentiment":"neutral","sentiment_score":-0.028166715321796282,"channel":0,"num_words":7,"start":131.5,"end":135.20001},{"sentences":[{"text":"Right.","start":135.495,"end":135.815,"sentiment":"neutral","sentiment_score":-0.024986883625388145},{"text":"No.","start":135.815,"end":135.975,"sentiment":"neutral","sentiment_score":-0.10859043151140212},{"text":"That makes more sense.","start":135.975,"end":136.935,"sentiment":"neutral","sentiment_score":-0.10452613234519958},{"text":"Sorry.","start":136.935,"end":137.255,"sentiment":"neutral","sentiment_score":-0.051216308027505875},{"text":"Yes.","start":137.255,"end":137.495,"sentiment":"neutral","sentiment_score":0.0140867680311203}],"sentiment":"neutral","sentiment_score":-0.07360142306424677,"channel":1,"num_words":8,"start":135.495,"end":137.495},{"sentences":[{"text":"Yes.","start":137.495,"end":137.995,"sentiment":"neutral","sentiment_score":0.03276249021291733}],"sentiment":"neutral","sentiment_score":0.03276249021291733,"channel":1,"num_words":1,"start":137.495,"end":137.995},{"sentences":[{"text":"It's okay.","start":138.62001,"end":139.44,"sentiment":"neutral","sentiment_score":0.06207612715661526},{"text":"Anyway, yeah, we have the correct email cameron dot hazel wood at g mail dot","start":140.3,"end":145.26001,"sentiment":"neutral","sentiment_score":0.04626291915774346}],"sentiment":"neutral","sentiment_score":0.04812329656937543,"channel":0,"num_words":17,"start":138.62001,"end":145.26001},{"sentences":[{"text":"Oh,","start":145.06,"end":145.38,"sentiment":"neutral","sentiment_score":0.1137172430753708}],"sentiment":"neutral","sentiment_score":0.1137172430753708,"channel":1,"num_words":1,"start":145.06,"end":145.38},{"sentences":[{"text":"com.","start":145.26001,"end":145.76001,"sentiment":"neutral","sentiment_score":0.1442764401435852}],"sentiment":"neutral","sentiment_score":0.1442764401435852,"channel":0,"num_words":1,"start":145.26001,"end":145.76001},{"sentences":[{"text":"perfect.","start":145.38,"end":145.86,"sentiment":"positive","sentiment_score":0.5828986763954163},{"text":"Cool.","start":145.86,"end":146.09999,"sentiment":"positive","sentiment_score":0.5581841468811035},{"text":"Cool.","start":146.09999,"end":146.42,"sentiment":"positive","sentiment_score":0.4439144134521485},{"text":"Yep.","start":146.42,"end":146.92,"sentiment":"neutral","sentiment_score":0.2307293117046356}],"sentiment":"positive","sentiment_score":0.45393163710832596,"channel":1,"num_words":4,"start":145.38,"end":146.92},{"sentences":[{"text":"But I'll be sending you the credentials.","start":147.395,"end":151.015,"sentiment":"neutral","sentiment_score":0.09718497097492218},{"text":"Just give me a minute, sir, to place you on hold just to make sure you will be able to get online.","start":151.475,"end":156.915,"sentiment":"neutral","sentiment_score":0.087672331455079},{"text":"Okay?","start":156.915,"end":157.395,"sentiment":"neutral","sentiment_score":0.08622810244560242},{"text":"Just","start":157.395,"end":157.635,"sentiment":"neutral","sentiment_score":0.23415714502334595}],"sentiment":"neutral","sentiment_score":0.09449907536468198,"channel":0,"num_words":31,"start":147.395,"end":157.635},{"sentences":[{"text":"Perfect.","start":157.55501,"end":158.05501,"sentiment":"positive","sentiment_score":0.4506762623786926}],"sentiment":"positive","sentiment_score":0.4506762623786926,"channel":1,"num_words":1,"start":157.55501,"end":158.05501},{"sentences":[{"text":"bear with","start":157.635,"end":158.115,"sentiment":"neutral","sentiment_score":0.3028402775526047}],"sentiment":"neutral","sentiment_score":0.3028402775526047,"channel":0,"num_words":2,"start":157.635,"end":158.115},{"sentences":[{"text":"Thank","start":158.115,"end":158.355,"sentiment":"positive","sentiment_score":0.5693090558052063}],"sentiment":"positive","sentiment_score":0.5693090558052063,"channel":1,"num_words":1,"start":158.115,"end":158.355},{"sentences":[{"text":"me.","start":158.115,"end":158.615,"sentiment":"positive","sentiment_score":0.4279465675354004}],"sentiment":"positive","sentiment_score":0.4279465675354004,"channel":0,"num_words":1,"start":158.115,"end":158.615},{"sentences":[{"text":"you.","start":158.355,"end":158.855,"sentiment":"positive","sentiment_score":0.47549912333488464}],"sentiment":"positive","sentiment_score":0.47549912333488464,"channel":1,"num_words":1,"start":158.355,"end":158.855},{"sentences":[{"text":"Thank you.","start":158.755,"end":159.655,"sentiment":"positive","sentiment_score":0.48647642135620117},{"text":"Thank you so much for staying on the line, Cameron.","start":278.56,"end":281.06,"sentiment":"positive","sentiment_score":0.5560353040695191},{"text":"So I sent you the email.","start":281.12,"end":282.8,"sentiment":"neutral","sentiment_score":0.3218435247739156},{"text":"Kindly refresh, and you should be receiving the credentials for you to be able to log in to the customer portal and process your payment.","start":282.8,"end":292.76498,"sentiment":"neutral","sentiment_score":0.2985935753583908}],"sentiment":"positive","sentiment_score":0.3704466608374618,"channel":0,"num_words":43,"start":158.755,"end":292.76498},{"sentences":[{"text":"Oh, perfect.","start":295.08502,"end":295.725,"sentiment":"neutral","sentiment_score":0.2932491898536682},{"text":"Yep.","start":295.725,"end":296.125,"sentiment":"neutral","sentiment_score":0.19573137164115903},{"text":"Got it now.","start":296.125,"end":296.765,"sentiment":"neutral","sentiment_score":0.2886810501416524},{"text":"Thank you.","start":296.765,"end":297.505,"sentiment":"positive","sentiment_score":0.41483332216739655}],"sentiment":"neutral","sentiment_score":0.30974244326353073,"channel":1,"num_words":8,"start":295.08502,"end":297.505},{"sentences":[{"text":"You're welcome.","start":297.865,"end":298.585,"sentiment":"positive","sentiment_score":0.34268374741077423},{"text":"Would you like me to stay on the line while you are doing it so I can assist you real time if you face any issue or error?","start":298.585,"end":305.32498,"sentiment":"neutral","sentiment_score":0.18204183131456375}],"sentiment":"neutral","sentiment_score":0.19275129238764446,"channel":0,"num_words":30,"start":297.865,"end":305.32498},{"sentences":[{"text":"No.","start":305.64502,"end":305.885,"sentiment":"neutral","sentiment_score":-0.09516839683055878},{"text":"No.","start":305.885,"end":306.125,"sentiment":"neutral","sentiment_score":-0.06506440788507462},{"text":"That should be all good.","start":306.125,"end":307.005,"sentiment":"neutral","sentiment_score":0.04284537434577942},{"text":"Thank you.","start":307.005,"end":307.68,"sentiment":"neutral","sentiment_score":0.3009928911924362}],"sentiment":"neutral","sentiment_score":0.07288664993312624,"channel":1,"num_words":9,"start":305.64502,"end":307.68},{"sentences":[{"text":"Yeah.","start":308.15002,"end":308.47,"sentiment":"neutral","sentiment_score":0.20127588510513303},{"text":"You're all good to go with that instructions.","start":308.47,"end":310.65002,"sentiment":"neutral","sentiment_score":0.31090597435832024}],"sentiment":"neutral","sentiment_score":0.29872485333018833,"channel":0,"num_words":9,"start":308.15002,"end":310.65002},{"sentences":[{"text":"Yeah.","start":310.32,"end":310.82,"sentiment":"neutral","sentiment_score":0.10830079019069672}],"sentiment":"neutral","sentiment_score":0.10830079019069672,"channel":1,"num_words":1,"start":310.32,"end":310.82},{"sentences":[{"text":"And anything","start":310.95,"end":311.67,"sentiment":"neutral","sentiment_score":0.09235767647624016}],"sentiment":"neutral","sentiment_score":0.09235767647624016,"channel":0,"num_words":2,"start":310.95,"end":311.67},{"sentences":[{"text":"Perfect.","start":311.19998,"end":311.69998,"sentiment":"neutral","sentiment_score":0.19327017664909363}],"sentiment":"neutral","sentiment_score":0.19327017664909363,"channel":1,"num_words":1,"start":311.19998,"end":311.69998},{"sentences":[{"text":"else that I may help you?","start":311.67,"end":313.37003,"sentiment":"neutral","sentiment_score":0.15568085263172785}],"sentiment":"neutral","sentiment_score":0.15568085263172785,"channel":0,"num_words":6,"start":311.67,"end":313.37003},{"sentences":[{"text":"No.","start":312.88,"end":313.19998,"sentiment":"neutral","sentiment_score":-0.02309977449476719},{"text":"No.","start":313.19998,"end":313.36,"sentiment":"neutral","sentiment_score":0.020058654248714447},{"text":"That's all good.","start":313.36,"end":314.08,"sentiment":"neutral","sentiment_score":0.1708535055319468},{"text":"Thank you for that.","start":314.08,"end":315.13998,"sentiment":"positive","sentiment_score":0.38124243170022964}],"sentiment":"neutral","sentiment_score":0.22605434701674515,"channel":1,"num_words":9,"start":312.88,"end":315.13998},{"sentences":[{"text":"Okay.","start":314.71002,"end":315.21002,"sentiment":"neutral","sentiment_score":0.25906720757484436},{"text":"You're most welcome.","start":315.35,"end":316.31,"sentiment":"positive","sentiment_score":0.4395125408967336},{"text":"It's my pleasure to speak to you today, and thank you for calling.","start":316.31,"end":319.45,"sentiment":"positive","sentiment_score":0.6631310536311223},{"text":"Have a great day, and be safe.","start":319.51,"end":321.21002,"sentiment":"positive","sentiment_score":0.609054412160601}],"sentiment":"positive","sentiment_score":0.6025703921914101,"channel":0,"num_words":24,"start":314.71002,"end":321.21002},{"sentences":[{"text":"Thank you.","start":321.28,"end":322.1,"sentiment":"positive","sentiment_score":0.4034077525138855}],"sentiment":"positive","sentiment_score":0.4034077525138855,"channel":1,"num_words":2,"start":321.28,"end":322.1},{"sentences":[{"text":"Thank","start":322.61288,"end":323.11288,"sentiment":"positive","sentiment_score":0.7823602557182312}],"sentiment":"positive","sentiment_score":0.7823602557182312,"channel":0,"num_words":1,"start":322.61288,"end":323.11288},{"sentences":[{"text":"Bye.","start":324.54288,"end":325.04288,"sentiment":"positive","sentiment_score":0.6453293561935425}],"sentiment":"positive","sentiment_score":0.6453293561935425,"channel":1,"num_words":1,"start":324.54288,"end":325.04288},{"sentences":[{"text":"you.","start":327.02792,"end":327.27792,"sentiment":"positive","sentiment_score":0.4878460764884949},{"text":"Bye.","start":327.27792,"end":327.52792,"sentiment":"neutral","sentiment_score":-0.0928635522723198}],"sentiment":"neutral","sentiment_score":0.19749126210808754,"channel":0,"num_words":2,"start":327.02792,"end":327.52792}]},"summary":{"result":"success","short":"The customer, Cameron Hazelwood, is trying to find their login number to pay a bill and is speaking with an agent named Cameron. Cameron provides their email address and date of birth, and the agent sends credentials to Cameron's email to access their customer portal and process their payment. The agent offers to stay on the line for assistance if needed and thanks Cameron for calling."},"intents":{"segments":[{"text":"It's Cameron Hazelwood speaking. I'm just trying to find my login number to pay a Internet bill. Oh, hi.","start_word":16,"end_word":34,"intents":[{"intent":"Find login number","confidence_score":0.6983625}]},{"text":"And then your email address is still the same cameron cliz Yep. at yahoo dot com? Yep. Sorry. Cameron.hayesled@gmail.com. Oh, okay. We're showing a different one. So would you like us to change it? Because I'm showing here a a different email address. Oh, okay.","start_word":78,"end_word":122,"intents":[{"intent":"Change email address","confidence_score":0.621513}]},{"text":"What is your date of birth?","start_word":135,"end_word":140,"intents":[{"intent":"Confirm identity","confidence_score":0.064661406},{"intent":"Provide account information","confidence_score":0.01801717}]},{"text":"Do you have the invoice number?","start_word":148,"end_word":153,"intents":[{"intent":"Clarify bill amount","confidence_score":0.000012153531}]},{"text":"Do you have the invoice number? Yep.","start_word":148,"end_word":154,"intents":[{"intent":"Provide invoice number","confidence_score":0.34231654}]},{"text":"And you do have a Internet service with Airtel. Right? Correct.","start_word":163,"end_word":173,"intents":[{"intent":"Confirm service type","confidence_score":0.042927306}]},{"text":"Thank you so much for staying on the line, Cameron. So I sent you the email. Kindly refresh, and you should be receiving the credentials for you to be able to log in to the customer portal and process your payment. Oh, perfect.","start_word":276,"end_word":318,"intents":[{"intent":"Assist with login and payment","confidence_score":0.010390391}]},{"text":"It's my pleasure to speak to you today, and thank you for calling. Have a great day, and be safe. Thank you.","start_word":396,"end_word":417,"intents":[{"intent":"Speak to the speaker","confidence_score":0.004746417}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6273126602172852},{"text":"Hello. It's Cameron Hazelwood speaking. I'm just trying to find my login number to pay a Internet bill. Oh, hi.","start_word":15,"end_word":34,"sentiment":"neutral","sentiment_score":0.05497738718986511},{"text":"Nice to have you on the line.","start_word":35,"end_word":41,"sentiment":"positive","sentiment_score":0.562759518623352},{"text":"I'm about to call you. You said I'm speaking to Cameron? Yes. Correct. Okay.","start_word":42,"end_word":55,"sentiment":"neutral","sentiment_score":0.12403686344623566},{"text":"Thank you.","start_word":56,"end_word":57,"sentiment":"positive","sentiment_score":0.4726134240627289},{"text":"Let me just go ahead and pull out your account. Just bear with me here.","start_word":58,"end_word":72,"sentiment":"neutral","sentiment_score":0.21469241380691528},{"text":"Thank you. You're welcome.","start_word":73,"end_word":76,"sentiment":"positive","sentiment_score":0.4264984130859375},{"text":"Alright. And then your email address is still the same cameron cliz Yep. at yahoo dot com? Yep. Sorry. Cameron.hayesled@gmail.com. Oh, okay. We're showing a different one. So would you like us to change it? Because I'm showing here a a different email address. Oh, okay. So I'm getting the Yeah. password request and whatnot to cameron.hazelwood@gmail.com. Yeah. What is your date of birth? Thirteenth of the third ninety eight. K. Do you have the invoice number? Yep. Two seconds. Okay. Ready? Yes. I am. 202601002673. And you do have a Internet service with Airtel. Right? Correct. It's under Ellen Marshall. Oh, okay. I got it now. So no. That's all good. No. I didn't click that to my end. Sorry. Yeah. I'm trying to look for Cameron. Right. No. That makes more sense. Sorry. Yes. Yes. It's okay. Anyway, yeah, we have the correct email cameron dot hazel wood at g mail dot Oh, com.","start_word":77,"end_word":232,"sentiment":"neutral","sentiment_score":-0.012898544613749553},{"text":"perfect. Cool. Cool.","start_word":233,"end_word":235,"sentiment":"positive","sentiment_score":0.5283324122428894},{"text":"Yep. But I'll be sending you the credentials. Just give me a minute, sir, to place you on hold just to make sure you will be able to get online. Okay?","start_word":236,"end_word":266,"sentiment":"neutral","sentiment_score":0.10246626287698746},{"text":"Just Perfect. bear with me. Thank you. Thank you. Thank you so much for staying on the line, Cameron.","start_word":267,"end_word":285,"sentiment":"positive","sentiment_score":0.4914838969707489},{"text":"So I sent you the email. Kindly refresh, and you should be receiving the credentials for you to be able to log in to the customer portal and process your payment. Oh, perfect. Yep. Got it now.","start_word":286,"end_word":322,"sentiment":"neutral","sentiment_score":0.28955578804016113},{"text":"Thank you. You're welcome.","start_word":323,"end_word":326,"sentiment":"positive","sentiment_score":0.3624435067176819},{"text":"Would you like me to stay on the line while you are doing it so I can assist you real time if you face any issue or error? No. No. That should be all good. Thank you. Yeah. You're all good to go with that instructions. Yeah. And anything Perfect. else that I may help you? No. No. That's all good.","start_word":327,"end_word":387,"sentiment":"neutral","sentiment_score":0.1605500429868698},{"text":"Thank you for that.","start_word":388,"end_word":391,"sentiment":"positive","sentiment_score":0.369098424911499},{"text":"Okay.","start_word":392,"end_word":392,"sentiment":"neutral","sentiment_score":0.25906720757484436},{"text":"You're most welcome. It's my pleasure to speak to you today, and thank you for calling. Have a great day, and be safe. Thank you. Thank Bye. you.","start_word":393,"end_word":420,"sentiment":"positive","sentiment_score":0.5921949403626579},{"text":"Bye.","start_word":421,"end_word":421,"sentiment":"neutral","sentiment_score":0.3104318082332611}],"average":{"sentiment":"neutral","sentiment_score":0.15880160730320603}}}}