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Kandi Institute. How can I help you? Yes. Tanya.\n\nOkay. I could transfer this call to him, but I'm not sure whether he's available at this point. Would that be alright? Yeah. He he may be on his lunch break, sir.\n\nThank you. Bye. The party you are trying to reach is not available to take your call. Please leave a message after the tone. Press the hash key to end recording.\n\nThe voice messaging service has not detected a message. Please start recording your message after the tone. The voice messaging service has not detected a message. Please start recording your","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.88,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3610510230064392},{"text":"Kandi Institute.","start":1.4399999,"end":2.32,"sentiment":"positive","sentiment_score":0.3912078440189361},{"text":"How can I help you?","start":2.32,"end":3.46,"sentiment":"neutral","sentiment_score":0.31927417516708373},{"text":"Yes.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.1251029670238495},{"text":"Tanya.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.04636966064572334}],"sentiment":"neutral","sentiment_score":0.2974873852323402,"num_words":11,"start":0.88,"end":9.38},{"sentences":[{"text":"Okay.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.013010739348828793},{"text":"I could transfer this call to him, but I'm not sure whether he's available at this point.","start":10.559999,"end":14.24,"sentiment":"neutral","sentiment_score":-0.04412759084473638},{"text":"Would that be alright?","start":14.24,"end":15.219999,"sentiment":"neutral","sentiment_score":0.02738267183303833},{"text":"Yeah.","start":16.465,"end":16.865,"sentiment":"neutral","sentiment_score":0.14046823978424072},{"text":"He he may be on his lunch break, sir.","start":16.865,"end":18.785,"sentiment":"neutral","sentiment_score":0.06562069555123647}],"sentiment":"neutral","sentiment_score":0.0032320900645572696,"num_words":32,"start":9.44,"end":18.785},{"sentences":[{"text":"Thank you.","start":18.785,"end":19.525,"sentiment":"positive","sentiment_score":0.37520478665828705},{"text":"Bye.","start":19.585,"end":20.085,"sentiment":"neutral","sentiment_score":0.1211707517504692},{"text":"The party you are trying to reach is not available to take your call.","start":42.465,"end":47.045,"sentiment":"negative","sentiment_score":-0.47627261919634684},{"text":"Please leave a message after the tone.","start":47.265,"end":49.524998,"sentiment":"neutral","sentiment_score":-0.25383945448057993},{"text":"Press the hash key to end recording.","start":49.745,"end":52.004997,"sentiment":"neutral","sentiment_score":-0.16119638085365295}],"sentiment":"neutral","sentiment_score":-0.28069313519424005,"num_words":31,"start":18.785,"end":52.004997},{"sentences":[{"text":"The voice messaging service has not detected a message.","start":55.92,"end":59.46,"sentiment":"negative","sentiment_score":-0.4301389886273278},{"text":"Please start recording your message after the tone.","start":60.0,"end":62.899998,"sentiment":"neutral","sentiment_score":-0.20963439345359802},{"text":"The voice messaging service has not detected a message.","start":66.812935,"end":70.43294,"sentiment":"neutral","sentiment_score":-0.25311899681886035},{"text":"Please start recording your","start":70.97294,"end":72.28794,"sentiment":"neutral","sentiment_score":-0.129128934815526}],"sentiment":"neutral","sentiment_score":-0.27809709186355275,"num_words":30,"start":55.92,"end":72.28794}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Kandi Institute. How can I help you?\n\nChannel 0: Yes, dear. Good afternoon.\n\nChannel 1: Yes.\n\nChannel 0: I'm looking for Daniel Bert.\n\nChannel 1: Tanya. Okay. I could transfer this call to him, but I'm not sure whether he's available at this point. Would that be alright?\n\nChannel 0: Sure. Thank\n\nChannel 1: Yeah. He he may be on his lunch break, sir. Thank you. Bye.\n\nChannel 0: you.\n\nChannel 1: The party you are trying to reach is not available to take your call. Please leave a message after the tone. Press the hash key to end recording. The voice messaging service has not detected a message. Please start recording your message after the tone.\n\nThe voice messaging service has not detected a message. Please start recording your","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.88,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3610510230064392},{"text":"Kandi Institute.","start":1.4399999,"end":2.32,"sentiment":"positive","sentiment_score":0.3912078440189361},{"text":"How can I help you?","start":2.32,"end":3.46,"sentiment":"neutral","sentiment_score":0.31927417516708373}],"sentiment":"positive","sentiment_score":0.34454317887624103,"channel":1,"num_words":9,"start":0.88,"end":3.46},{"sentences":[{"text":"Yes, dear.","start":3.9199998,"end":4.58,"sentiment":"neutral","sentiment_score":0.19097284972667694},{"text":"Good afternoon.","start":4.64,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.2700381726026535}],"sentiment":"neutral","sentiment_score":0.23050551116466522,"channel":0,"num_words":4,"start":3.9199998,"end":5.3599997},{"sentences":[{"text":"Yes.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.1251029670238495}],"sentiment":"neutral","sentiment_score":0.1251029670238495,"channel":1,"num_words":1,"start":5.04,"end":5.54},{"sentences":[{"text":"I'm looking for Daniel Bert.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.049808214604854587}],"sentiment":"neutral","sentiment_score":0.049808214604854587,"channel":0,"num_words":5,"start":5.3599997,"end":7.3799996},{"sentences":[{"text":"Tanya.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.04636966064572334},{"text":"Okay.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.013010739348828793},{"text":"I could transfer this call to him, but I'm not sure whether he's available at this point.","start":10.559999,"end":14.24,"sentiment":"neutral","sentiment_score":-0.04412759084473638},{"text":"Would that be alright?","start":14.24,"end":15.219999,"sentiment":"neutral","sentiment_score":0.02738267183303833}],"sentiment":"neutral","sentiment_score":-0.02527208508842665,"channel":1,"num_words":23,"start":8.88,"end":15.219999},{"sentences":[{"text":"Sure.","start":15.6449995,"end":16.125,"sentiment":"neutral","sentiment_score":0.11586442589759828},{"text":"Thank","start":16.125,"end":16.625,"sentiment":"neutral","sentiment_score":0.3100806176662445}],"sentiment":"neutral","sentiment_score":0.2129725217819214,"channel":0,"num_words":2,"start":15.6449995,"end":16.625},{"sentences":[{"text":"Yeah.","start":16.465,"end":16.865,"sentiment":"neutral","sentiment_score":0.14046823978424072},{"text":"He he may be on his lunch break, sir.","start":16.865,"end":18.785,"sentiment":"neutral","sentiment_score":0.06562069555123647},{"text":"Thank you.","start":18.785,"end":19.525,"sentiment":"positive","sentiment_score":0.37520478665828705},{"text":"Bye.","start":19.585,"end":20.085,"sentiment":"neutral","sentiment_score":0.1211707517504692}],"sentiment":"neutral","sentiment_score":0.12327960190864709,"channel":1,"num_words":13,"start":16.465,"end":20.085},{"sentences":[{"text":"you.","start":22.525,"end":23.025,"sentiment":"neutral","sentiment_score":0.03176596388220787}],"sentiment":"neutral","sentiment_score":0.03176596388220787,"channel":0,"num_words":1,"start":22.525,"end":23.025},{"sentences":[{"text":"The party you are trying to reach is not available to take your call.","start":42.465,"end":47.045,"sentiment":"negative","sentiment_score":-0.47627261919634684},{"text":"Please leave a message after the tone.","start":47.265,"end":49.524998,"sentiment":"neutral","sentiment_score":-0.25383945448057993},{"text":"Press the hash key to end recording.","start":49.745,"end":52.004997,"sentiment":"neutral","sentiment_score":-0.16119638085365295},{"text":"The voice messaging service has not detected a message.","start":55.92,"end":59.46,"sentiment":"negative","sentiment_score":-0.4301389886273278},{"text":"Please start recording your message after the tone.","start":60.0,"end":62.899998,"sentiment":"neutral","sentiment_score":-0.20963439345359802}],"sentiment":"negative","sentiment_score":-0.3360309680302938,"channel":1,"num_words":45,"start":42.465,"end":62.899998},{"sentences":[{"text":"The voice messaging service has not detected a message.","start":66.812935,"end":70.43294,"sentiment":"neutral","sentiment_score":-0.25311899681886035},{"text":"Please start recording your","start":70.97294,"end":72.28794,"sentiment":"neutral","sentiment_score":-0.129128934815526}],"sentiment":"neutral","sentiment_score":-0.21496820851014212,"channel":1,"num_words":13,"start":66.812935,"end":72.28794}]},"summary":{"result":"success","short":"A customer calls Kandi Institute looking for Daniel Bert, but is transferred to Tanya's voicemail. The customer leaves a message after the beep, but the voicemail system doesn't detect a message. The customer is instructed to leave a message after the tone, but the system repeats the same instruction."},"intents":{"segments":[{"text":"Please leave a message after the tone.","start_word":72,"end_word":78,"intents":[{"intent":"Leave message","confidence_score":0.0014870953}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Kandi Institute.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.3751678466796875},{"text":"How can I help you? Yes, dear. Good afternoon. Yes. I'm looking for Daniel Bert. Tanya. Okay. I could transfer this call to him, but I'm not sure whether he's available at this point. Would that be alright? Sure. Thank Yeah. He he may be on his lunch break, sir.","start_word":4,"end_word":53,"sentiment":"neutral","sentiment_score":0.06744004040956497},{"text":"Thank you.","start_word":54,"end_word":55,"sentiment":"positive","sentiment_score":0.35847604274749756},{"text":"Bye. you.","start_word":56,"end_word":57,"sentiment":"neutral","sentiment_score":0.08540882915258408},{"text":"The party you are trying to reach is not available to take your call.","start_word":58,"end_word":71,"sentiment":"negative","sentiment_score":-0.4793477654457092},{"text":"Please leave a message after the tone. Press the hash key to end recording.","start_word":72,"end_word":85,"sentiment":"neutral","sentiment_score":-0.2075534611940384},{"text":"The voice messaging service has not detected a message.","start_word":86,"end_word":94,"sentiment":"negative","sentiment_score":-0.4310690760612488},{"text":"Please start recording your message after the tone. The voice messaging service has not detected a message. Please start recording your","start_word":95,"end_word":115,"sentiment":"neutral","sentiment_score":-0.22113971412181857}],"average":{"sentiment":"neutral","sentiment_score":-0.07005337306431361}}}}