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My name yeah. I have my name is Amita. I just received your message regarding the NBN box tech setup. Yeah. It's not set up. No. It's not set up at my property. Nothing's happened. I know that it confirmed on the top of my but I'm still waiting. Look. If I don't I I have no idea. If I can't pick the phone up, maybe there's a reason that I can't pick the phone up. They have to leave the message on my phone. Right? But there's no message left, so I don't know whether I received a call or not. Yeah. Yes, please. But I need this as soon as possible because my another work is just being hanging up with because of that. That's alright. But yeah. But please sort it out now as soon as you can. Okay. If if in case again because I'm on a work I'm on a break at the moment. That's why I give you a call. In case I can't pick the phone up, leave the voice message or a message. Thank you. 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My name yeah. I have my name is Amita. I just received your message regarding the NBN box tech setup. Yeah.\n\nIt's not set up. No. It's not set up at my property. Nothing's happened. I know that it confirmed on the top of my but I'm still waiting.\n\nLook. If I don't I I have no idea. If I can't pick the phone up, maybe there's a reason that I can't pick the phone up. They have to leave the message on my phone. Right?\n\nBut there's no message left, so I don't know whether I received a call or not. Yeah. Yes, please. But I need this as soon as possible because my another work is just being hanging up with because of that. That's alright.\n\nBut yeah. But please sort it out now as soon as you can. Okay. If if in case again because I'm on a work I'm on a break at the moment. That's why I give you a call.\n\nIn case I can't pick the phone up, leave the voice message or a message. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.20319151878356936},{"text":"My name yeah.","start":6.8799996,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.08506808181603749},{"text":"I have my name is Amita.","start":7.8399997,"end":9.28,"sentiment":"neutral","sentiment_score":0.0429193132246534},{"text":"I just received your message regarding the NBN box tech setup.","start":9.28,"end":13.955,"sentiment":"neutral","sentiment_score":0.02980516105890274},{"text":"Yeah.","start":16.015,"end":16.335,"sentiment":"neutral","sentiment_score":-0.061193909496068954}],"sentiment":"neutral","sentiment_score":0.04466247753324834,"num_words":22,"start":6.56,"end":16.335},{"sentences":[{"text":"It's not set up.","start":16.335,"end":17.615,"sentiment":"neutral","sentiment_score":-0.16568658500909805},{"text":"No.","start":17.615,"end":17.855,"sentiment":"neutral","sentiment_score":-0.23722147941589355},{"text":"It's not set up at my property.","start":17.855,"end":19.715,"sentiment":"neutral","sentiment_score":-0.1984056681394577},{"text":"Nothing's happened.","start":20.015,"end":20.994999,"sentiment":"neutral","sentiment_score":-0.17432960867881775},{"text":"I know that it confirmed on the top of my but I'm still waiting.","start":21.135,"end":25.235,"sentiment":"neutral","sentiment_score":-0.10482938534447125}],"sentiment":"neutral","sentiment_score":-0.14660993245031154,"num_words":28,"start":16.335,"end":25.235},{"sentences":[{"text":"Look.","start":32.45,"end":32.690002,"sentiment":"neutral","sentiment_score":-0.12871941924095154},{"text":"If I don't I I have no idea.","start":32.690002,"end":34.93,"sentiment":"neutral","sentiment_score":-0.28973628766834736},{"text":"If I can't pick the phone up, maybe there's a reason that I can't pick the phone up.","start":34.93,"end":38.61,"sentiment":"negative","sentiment_score":-0.39131318363878465},{"text":"They have to leave the message on my phone.","start":38.61,"end":40.29,"sentiment":"neutral","sentiment_score":-0.23898929688665602},{"text":"Right?","start":40.29,"end":40.785,"sentiment":"neutral","sentiment_score":-0.1182108074426651}],"sentiment":"neutral","sentiment_score":-0.3178205812299574,"num_words":37,"start":32.45,"end":40.785},{"sentences":[{"text":"But there's no message left, so I don't know whether I received a call or not.","start":40.945,"end":46.165,"sentiment":"neutral","sentiment_score":-0.1938025178387761},{"text":"Yeah.","start":60.239998,"end":60.739998,"sentiment":"neutral","sentiment_score":0.04426061734557152},{"text":"Yes, please.","start":64.479996,"end":65.2,"sentiment":"neutral","sentiment_score":0.024548938497900963},{"text":"But I need this as soon as possible because my another work is just being hanging up with because of that.","start":65.2,"end":72.1,"sentiment":"neutral","sentiment_score":-0.20483489334583282},{"text":"That's alright.","start":77.555,"end":78.274994,"sentiment":"neutral","sentiment_score":-0.09816581010818481}],"sentiment":"neutral","sentiment_score":-0.17869871837042628,"num_words":42,"start":40.945,"end":78.274994},{"sentences":[{"text":"But yeah.","start":78.274994,"end":79.954994,"sentiment":"neutral","sentiment_score":-0.0736686959862709},{"text":"But please sort it out now as soon as you can.","start":79.954994,"end":83.095,"sentiment":"neutral","sentiment_score":-0.06580737639557231},{"text":"Okay.","start":87.689995,"end":88.189995,"sentiment":"neutral","sentiment_score":0.10356420278549194},{"text":"If if in case again because I'm on a work I'm on a break at the moment.","start":88.25,"end":91.93,"sentiment":"neutral","sentiment_score":-0.023027767591616687},{"text":"That's why I give you a call.","start":91.93,"end":93.13,"sentiment":"neutral","sentiment_score":0.046460931322404316}],"sentiment":"neutral","sentiment_score":-0.021944733140499967,"num_words":38,"start":78.274994,"end":93.13},{"sentences":[{"text":"In case I can't pick the phone up, leave the voice message or a message.","start":93.13,"end":96.909996,"sentiment":"neutral","sentiment_score":-0.05793535485863686},{"text":"Thank you.","start":100.09288,"end":104.18288,"sentiment":"positive","sentiment_score":0.3638661950826645},{"text":"Bye.","start":104.18288,"end":104.68288,"sentiment":"neutral","sentiment_score":0.11800103634595872}],"sentiment":"neutral","sentiment_score":-0.0012942720204591742,"num_words":18,"start":93.13,"end":104.68288}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hi.\n\nChannel 0: I assist\n\nChannel 1: My name\n\nChannel 0: you today?\n\nChannel 1: yeah. I have my name is Amita. I just received your message regarding the NBN box tech setup.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. It's not set up. No. It's not set up at my property. Nothing's happened.\n\nI know that it confirmed on the top of my but I'm still waiting.\n\nChannel 0: Because okay. Have you received a call from NBN or no also?\n\nChannel 1: Look. If I don't I I have no idea. If I can't pick the phone up, maybe there's a reason that I can't pick the phone up. They have to leave the message on my phone. Right?\n\nBut there's\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: no message left, so I don't know whether I received a call or not.\n\nChannel 0: Okay. I see. Okay. We'll reach out to NBN now because we're also waiting for their update about the installation. Then\n\nChannel 1: Yeah.\n\nChannel 0: is it okay if we'll get back to you once we hear from them?\n\nChannel 1: Yes, please. But\n\nChannel 0: Mhmm.\n\nChannel 1: I need this as soon as possible because my\n\nChannel 0: Yeah.\n\nChannel 1: another work is just being hanging up with because of that.\n\nChannel 0: Mhmm. Yeah. We're sorry for the inconvenience.\n\nChannel 1: That's alright.\n\nChannel 0: And\n\nChannel 1: But yeah. But please sort it out now as soon as you can.\n\nChannel 0: yeah. Yeah. Will do. And we assure you that we're on top of this.\n\nChannel 1: Okay. If if in case again because I'm on a work I'm on a break at the moment. That's why I give you a call. In case I can't pick the phone up, leave the voice message or a message.\n\nChannel 0: Mhmm. Okay. Sure. Will do.\n\nChannel 1: Thank\n\nChannel 0: Thank you also. Bye for now.\n\nChannel 1: you. 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The representative from Airtel said they would reach out to NBN and get back to Amita. The call ended with the representative apologizing for the inconvenience and promising to get back to Amita as soon as possible."},"intents":{"segments":[{"text":"I assist My you name today? yeah.","start_word":13,"end_word":19,"intents":[{"intent":"Assist with setup","confidence_score":0.3086996}]},{"text":"Have you received a call from NBN or no also? Look.","start_word":69,"end_word":79,"intents":[{"intent":"Call nbn","confidence_score":0.00066179625}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13195767998695374},{"text":"Good morning. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3416295349597931},{"text":"How can Hi. I assist My you name today? yeah. I have my name is Amita. I just received your message regarding the NBN box tech setup. Yeah. Yeah. It's not set up. No. It's not set up at my property. Nothing's happened. I know that it confirmed on the top of my but I'm still waiting. Because okay. Have you received a call from NBN or no also? Look. If I don't I I have no idea.","start_word":10,"end_word":87,"sentiment":"neutral","sentiment_score":-0.0733141228556633},{"text":"If I can't pick the phone up, maybe there's a reason that I can't pick the phone up.","start_word":88,"end_word":105,"sentiment":"negative","sentiment_score":-0.38996854424476624},{"text":"They have to leave the message on my phone. Right? But there's Mhmm. Mhmm. no message left, so I don't know whether I received a call or not. Okay. I see. Okay. We'll reach out to NBN now because we're also waiting for their update about the installation. Then Yeah. is it okay if we'll get back to you once we hear from them? Yes, please. But Mhmm. I need this as soon as possible because my Yeah. another work is just being hanging up with because of that. Mhmm. Yeah. We're sorry for the inconvenience. That's alright. And But yeah. But please sort it out now as soon as you can. yeah. Yeah. Will do. And we assure you that we're on top of this. Okay. If if in case again because I'm on a work I'm on a break at the moment. That's why I give you a call. In case I can't pick the phone up, leave the voice message or a message. Mhmm. Okay. Sure. Will do.","start_word":106,"end_word":276,"sentiment":"neutral","sentiment_score":-0.03624956309795379},{"text":"Thank Thank you also. Bye for now.","start_word":277,"end_word":283,"sentiment":"positive","sentiment_score":0.4178524911403656},{"text":"you. Bye.","start_word":284,"end_word":285,"sentiment":"neutral","sentiment_score":0.1830144375562668}],"average":{"sentiment":"neutral","sentiment_score":-0.04181508242228385}}}}