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Where are we billing? So what what are we looking for? Let's have a look. There's a so it's minus $67.60. Yeah. That's what it's saying on deck. I'm not sure. I don't know. Look. You you came across the tech team. The accounts department is a one which which option did you press when you called? Oh, okay. So it come well, I must have come across a 2 out. They must be busy. Sorry, mate. The the yeah. Yeah. So when you say slow, what what it was what what speed are we getting? Because Okay. Alright. So what you need to do in that case because you're on a fifty twenty plan. Alright? That'll allow probably three to five, maybe seven users if you're lucky. Depends on how many devices you got on at the same time. So if you're watching are you streaming in PlayStation and stuff like that? That's well, it's only two devices. Yeah? Have you got a have you got a laptop in front of you? Where k. So so where is the router allocated? What part is it inside the wardrobe? Or Yeah. Now the wardrobe, has that got has that got mirrors, those sliding doors? Okay. That that's what the problem is. The mirrors will reflect the signal so that way you're not getting a good connection. Do you have WhatsApp? Alright. What I'll do is I'm gonna send you a text through WhatsApp, and I want you to send me a photo of what setup you have there. So we we you might have a an option where you've got a data slot that you can put directly from the the box to the wall and then bring your router out to where the TV is. And if you can do that, you'll you'll you'll have Yeah. Alright. Let me just text you. Hang on. I'll just write down your number. 04232 three. Well, this is this is why I'm asking you all these questions. And just give me about five minutes. Alright? I'll text you on WhatsApp. No. No. The sooner we get it done, the better. No. Well, you should, Mark, because if you're getting so spoiled, that's no good. Give me about four. Exactly. 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afternoon. Airtel. Yeah. Hang on. I'll I'll fucking check for you.\n\nWhat name is the account in there? No. Hang on a sec. Patrick Patrick and Dina? That's the one.\n\nAlright. Let's have a look. Where are we billing? So what what are we looking for? Let's have a look.\n\nThere's a so it's minus $67.60. Yeah. That's what it's saying on deck. I'm not sure. I don't know.\n\nLook. You you came across the tech team. The accounts department is a one which which option did you press when you called? Oh, okay. So it come well, I must have come across a 2 out.\n\nThey must be busy. Sorry, mate. The the yeah. Yeah. So when you say slow, what what it was what what speed are we getting?\n\nBecause Okay. Alright. So what you need to do in that case because you're on a fifty twenty plan. Alright? That'll allow probably three to five, maybe seven users if you're lucky.\n\nDepends on how many devices you got on at the same time. So if you're watching are you streaming in PlayStation and stuff like that? That's well, it's only two devices. Yeah? Have you got a have you got a laptop in front of you?\n\nWhere k. So so where is the router allocated? What part is it inside the wardrobe? Or Yeah. Now the wardrobe, has that got has that got mirrors, those sliding doors?\n\nOkay. That that's what the problem is. The mirrors will reflect the signal so that way you're not getting a good connection. Do you have WhatsApp? Alright.\n\nWhat I'll do is I'm gonna send you a text through WhatsApp, and I want you to send me a photo of what setup you have there. So we we you might have a an option where you've got a data slot that you can put directly from the the box to the wall and then bring your router out to where the TV is. And if you can do that, you'll you'll you'll have Yeah. Alright. Let me just text you.\n\nHang on. I'll just write down your number. 04232 three. Well, this is this is why I'm asking you all these questions. And just give me about five minutes.\n\nAlright? I'll text you on WhatsApp. No. No. The sooner we get it done, the better.\n\nNo. Well, you should, Mark, because if you're getting so spoiled, that's no good. Give me about four. Exactly. So let let me just give me about five minutes.\n\nI'll text you, and I'll ask you for some stuff, and then we'll take it from there. Alright? Alright. Not a problem. Alright.\n\nTalk to you soon. Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.62,"sentiment":"neutral","sentiment_score":0.32490119338035583},{"text":"Airtel.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.2239668369293213},{"text":"Yeah.","start":10.559999,"end":10.88,"sentiment":"neutral","sentiment_score":-0.22099032998085025},{"text":"Hang on.","start":10.88,"end":11.36,"sentiment":"negative","sentiment_score":-0.3755640387535095},{"text":"I'll I'll fucking check for you.","start":11.36,"end":12.88,"sentiment":"negative","sentiment_score":-0.6296940247217814}],"sentiment":"neutral","sentiment_score":-0.32304277767737705,"num_words":12,"start":0.96,"end":12.88},{"sentences":[{"text":"What name is the account in there?","start":12.88,"end":15.139999,"sentiment":"neutral","sentiment_score":-0.1806091634290559},{"text":"No.","start":21.115,"end":21.435,"sentiment":"neutral","sentiment_score":-0.1190025955438614},{"text":"Hang on a 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Okay.","start":124.34,"end":132.735,"sentiment":"neutral","sentiment_score":-0.03706660680472851},{"text":"Alright.","start":132.735,"end":133.13501,"sentiment":"neutral","sentiment_score":0.04546171426773071},{"text":"So what you need to do in that case because you're on a fifty twenty plan.","start":133.13501,"end":137.05501,"sentiment":"neutral","sentiment_score":-0.0032191037898883224},{"text":"Alright?","start":137.05501,"end":137.55501,"sentiment":"neutral","sentiment_score":0.03863581269979477},{"text":"That'll allow probably three to five, maybe seven users if you're lucky.","start":137.695,"end":142.59999,"sentiment":"neutral","sentiment_score":0.14030078162128726}],"sentiment":"neutral","sentiment_score":0.0513146260054782,"num_words":32,"start":124.34,"end":142.59999},{"sentences":[{"text":"Depends on how many devices you got on at the same time.","start":142.98,"end":145.79999,"sentiment":"neutral","sentiment_score":0.04257242319484552},{"text":"So if you're watching are you streaming in PlayStation and stuff like that?","start":146.9,"end":151.56,"sentiment":"neutral","sentiment_score":0.016491369129373476},{"text":"That's well, it's only two devices.","start":165.95001,"end":167.81,"sentiment":"neutral","sentiment_score":-0.14904678985476494},{"text":"Yeah?","start":167.87001,"end":168.37001,"sentiment":"neutral","sentiment_score":-0.06909969449043274},{"text":"Have you got a have you got a laptop in front of you?","start":169.47,"end":172.46,"sentiment":"neutral","sentiment_score":-0.20467572258068964}],"sentiment":"neutral","sentiment_score":-0.06442017666995525,"num_words":45,"start":142.98,"end":172.46},{"sentences":[{"text":"Where k.","start":181.65501,"end":183.755,"sentiment":"neutral","sentiment_score":-0.2227344959974289},{"text":"So so where is the router allocated?","start":187.095,"end":189.975,"sentiment":"neutral","sentiment_score":-0.12446455125297819},{"text":"What part is it inside the wardrobe?","start":189.975,"end":191.815,"sentiment":"neutral","sentiment_score":-0.05808261675494058},{"text":"Or Yeah.","start":191.815,"end":201.41,"sentiment":"neutral","sentiment_score":-0.02238779328763485},{"text":"Now the wardrobe, has that got has that got mirrors, those sliding doors?","start":202.19,"end":205.97,"sentiment":"neutral","sentiment_score":-0.038385115850430265}],"sentiment":"neutral","sentiment_score":-0.07313165357035975,"num_words":31,"start":181.65501,"end":205.97},{"sentences":[{"text":"Okay.","start":207.07,"end":207.39,"sentiment":"neutral","sentiment_score":-0.03384498134255409},{"text":"That that's what the problem is.","start":207.39,"end":209.09001,"sentiment":"neutral","sentiment_score":-0.17101594805717468},{"text":"The mirrors will reflect the signal so that way you're not getting a good connection.","start":209.87001,"end":214.90501,"sentiment":"neutral","sentiment_score":-0.1672763948639234},{"text":"Do you have WhatsApp?","start":216.24501,"end":217.38501,"sentiment":"neutral","sentiment_score":0.0128866508603096},{"text":"Alright.","start":220.085,"end":220.485,"sentiment":"neutral","sentiment_score":0.08301001787185669}],"sentiment":"neutral","sentiment_score":-0.12720481375301326,"num_words":27,"start":207.07,"end":220.485},{"sentences":[{"text":"What I'll do is I'm gonna send you a text through WhatsApp, and I want you to send me a photo of what setup you have there.","start":220.485,"end":229.08,"sentiment":"neutral","sentiment_score":0.10856238200708672},{"text":"So we we you might have a an option where you've got a data slot that you can put directly from the the box to the wall and then bring your router out to where the TV is.","start":229.22,"end":242.455,"sentiment":"neutral","sentiment_score":0.04425571182448613},{"text":"And if you can do that, you'll you'll you'll have Yeah.","start":243.315,"end":260.99,"sentiment":"neutral","sentiment_score":0.01500687070868232},{"text":"Alright.","start":261.05002,"end":261.37,"sentiment":"neutral","sentiment_score":0.018824128434062004},{"text":"Let me just text you.","start":261.37,"end":262.83002,"sentiment":"neutral","sentiment_score":0.028564495965838432}],"sentiment":"neutral","sentiment_score":0.0602393115802509,"num_words":82,"start":220.485,"end":262.83002},{"sentences":[{"text":"Hang on.","start":263.05002,"end":263.53,"sentiment":"neutral","sentiment_score":0.02579418197274208},{"text":"I'll just write down your number.","start":263.53,"end":264.97,"sentiment":"neutral","sentiment_score":0.02142396817604701},{"text":"04232 three.","start":264.97,"end":271.835,"sentiment":"neutral","sentiment_score":0.015690183266997337},{"text":"Well, this is this is why I'm asking you all these questions.","start":273.57498,"end":276.555,"sentiment":"neutral","sentiment_score":0.26905376339952153},{"text":"And just give me about five minutes.","start":277.815,"end":280.055,"sentiment":"neutral","sentiment_score":0.1218345473919596}],"sentiment":"neutral","sentiment_score":0.14803446662323227,"num_words":29,"start":263.05002,"end":280.055},{"sentences":[{"text":"Alright?","start":280.055,"end":280.375,"sentiment":"neutral","sentiment_score":0.08381684869527817},{"text":"I'll text you on WhatsApp.","start":280.375,"end":281.755,"sentiment":"neutral","sentiment_score":0.07038068994879723},{"text":"No.","start":283.19,"end":283.43,"sentiment":"neutral","sentiment_score":-0.10035618394613266},{"text":"No.","start":283.43,"end":283.91,"sentiment":"neutral","sentiment_score":-0.13991999626159668},{"text":"The sooner we get it done, the 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you soon.","start":313.42694,"end":314.32693,"sentiment":"positive","sentiment_score":0.3651415631175041},{"text":"Okay.","start":315.42694,"end":315.74695,"sentiment":"neutral","sentiment_score":0.3305599093437195},{"text":"Bye.","start":315.74695,"end":316.06696,"sentiment":"neutral","sentiment_score":0.1499403864145279},{"text":"Bye.","start":316.06696,"end":316.56696,"sentiment":"neutral","sentiment_score":-0.1189383789896965}],"sentiment":"neutral","sentiment_score":0.2603040241769382,"num_words":7,"start":313.42694,"end":316.56696}]}}]},{"alternatives":[{"transcript":"Hi. How are you doing? I wanted to double check with my account if my account is in credit. The first name is Patrick, and the last name is Catanzaridi. Would you like me to spell that? Yeah. That's correct. I I just want to know how much is owing on my account because when I invoice I got, it's saying that I'm in credit. So I just want to double check. Okay. So that means so I'm in credit. Number 2. Are you are you part of the are you part are you part of the tech department? Can you can I ask a question? The Internet's been really slow as well. I just want to ask if there's any advice you could give or if there's any any issues you can find or anything like that? Like, it's trouble trouble trouble connecting, and then when it does connect, if there's more than one of us on there, it just basically does it. Yeah. Yeah. Yeah. If I'm just even if I'm just even if I'm streaming, trying to watch the footy or something, it's been like like, it's touch and go, whether it's gonna the connection will hold. And then as soon as my girlfriend starts using it, it just doesn't work at all pretty much. Yeah. I'm not My my my my my my fear my fear my fear my feeling is it's something to do with the router. Like, I don't know if it's where it's positioned or what I've done wrong. It's only a single bedroom apartment, but we're just even even even like your friend just been complaining the Internet's really slow. Well, because it's like NBN sort of thing. It needs to be plugged into the the, like, a port at the top of the wardrobe. But then the other thing that can yeah. Yeah. It's got mirrors. Oh. Yeah. I've got WhatsApp. Yeah. Yep. Yep. Yeah. Well, that's that would be there's there's a port. There's like a ASO port in the lounge room, which I'm like, oh, this would be perfect if I could just put it here. But for some reason, yeah, you're right. It's just weird. It is. It's it's just shit. Because there's a way I could move the router to the the where the study area is or the under. That that would be perfect. Yeah. Yeah. You you take your time. There's no there's no rush. There's no rush. I don't care even if it's I'd but even it's not even that's not even why I rang, so I don't mind. Well, I was just I was just thinking, like, if it keeps staying this way, eventually, like, I'm just gonna I wanna upgrade. I probably wanna upgrade regardless, but if I could fix this, sir, that would be a good start. Yeah. Easy. Easy. I appreciate that. Thank you. Thank you. 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How are you doing? I wanted to double check with my account if my account is in credit. The first name is Patrick, and the last name is Catanzaridi. Would you like me to spell that?\n\nYeah. That's correct. I I just want to know how much is owing on my account because when I invoice I got, it's saying that I'm in credit. So I just want to double check. Okay.\n\nSo that means so I'm in credit. Number 2. Are you are you part of the are you part are you part of the tech department? Can you can I ask a question? The Internet's been really slow as well.\n\nI just want to ask if there's any advice you could give or if there's any any issues you can find or anything like that? Like, it's trouble trouble trouble connecting, and then when it does connect, if there's more than one of us on there, it just basically does it. Yeah. Yeah. Yeah.\n\nIf I'm just even if I'm just even if I'm streaming, trying to watch the footy or something, it's been like like, it's touch and go, whether it's gonna the connection will hold. And then as soon as my girlfriend starts using it, it just doesn't work at all pretty much. Yeah. I'm not My my my my my my fear my fear my fear my feeling is it's something to do with the router. Like, I don't know if it's where it's positioned or what I've done wrong.\n\nIt's only a single bedroom apartment, but we're just even even even like your friend just been complaining the Internet's really slow. Well, because it's like NBN sort of thing. It needs to be plugged into the the, like, a port at the top of the wardrobe. But then the other thing that can yeah. Yeah.\n\nIt's got mirrors. Oh. Yeah. I've got WhatsApp. Yeah.\n\nYep. Yep. Yeah. Well, that's that would be there's there's a port. 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rush.","start":282.41,"end":283.13,"sentiment":"neutral","sentiment_score":0.03501046821475029},{"text":"I don't care even if it's I'd but even it's not even that's not even why I rang, so I don't mind.","start":283.13,"end":288.11002,"sentiment":"neutral","sentiment_score":-0.11663110080090436},{"text":"Well, I was just I was just thinking, like, if it keeps staying this way, eventually, like, I'm just gonna I wanna upgrade.","start":292.685,"end":298.225,"sentiment":"neutral","sentiment_score":-0.15119785070419312},{"text":"I probably wanna upgrade regardless, but if I could fix this, sir, that would be a good 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you.","start":314.74,"end":315.22,"sentiment":"positive","sentiment_score":0.6807956099510193}],"sentiment":"positive","sentiment_score":0.6453030142519209,"num_words":9,"start":310.5,"end":315.22},{"sentences":[{"text":"Bye bye.","start":315.22,"end":315.96,"sentiment":"neutral","sentiment_score":0.24166418612003326}],"sentiment":"neutral","sentiment_score":0.24166418612003326,"num_words":2,"start":315.22,"end":315.96}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel.\n\nChannel 1: Hi. How are you doing? I wanted to double check with my account if my account is in credit.\n\nChannel 0: Yeah. Hang on. I'll I'll fucking check for you. What name is the account in there?\n\nChannel 1: The first name is Patrick, and the last name is Catanzaridi. Would you like me to spell that?\n\nChannel 0: No. Hang on a sec. Patrick Patrick and\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Dina? That's the one. Alright. Let's have a look.\n\nChannel 1: I\n\nChannel 0: Where are we billing? So what what are we looking for?\n\nChannel 1: I just want to know how much is owing on my account because when I invoice I got, it's saying that I'm in credit. So I just want to double check.\n\nChannel 0: Let's have a look. There's a so it's minus $67.60.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: That's what\n\nChannel 1: that\n\nChannel 0: it's\n\nChannel 1: means\n\nChannel 0: saying on deck.\n\nChannel 1: so\n\nChannel 0: I'm\n\nChannel 1: I'm in\n\nChannel 0: not sure. I\n\nChannel 1: credit.\n\nChannel 0: don't know. Look. You you came across the tech team. The accounts department is a one which which option did you press when\n\nChannel 1: Number\n\nChannel 0: you called?\n\nChannel 1: 2.\n\nChannel 0: Oh, okay. So it come well, I must have come across a 2 out.\n\nChannel 1: Are you\n\nChannel 0: They\n\nChannel 1: are\n\nChannel 0: must\n\nChannel 1: you\n\nChannel 0: be\n\nChannel 1: part\n\nChannel 0: busy.\n\nChannel 1: of the are you\n\nChannel 0: Sorry,\n\nChannel 1: part\n\nChannel 0: mate.\n\nChannel 1: are you\n\nChannel 0: The\n\nChannel 1: part\n\nChannel 0: the\n\nChannel 1: of the tech department?\n\nChannel 0: yeah. Yeah.\n\nChannel 1: Can you can I ask a question? The Internet's been really slow as well. I just want to ask if there's any advice you could give or if there's any any issues you can find or anything like that?\n\nChannel 0: So when you say slow, what what it was what what speed are\n\nChannel 1: Like,\n\nChannel 0: we getting?\n\nChannel 1: it's\n\nChannel 0: Because\n\nChannel 1: trouble trouble trouble connecting, and then when it does connect, if there's more than one of us on there, it just basically\n\nChannel 0: Okay.\n\nChannel 1: does it.\n\nChannel 0: Alright. So what you need to do in that case because you're on a fifty twenty plan. Alright? That'll\n\nChannel 1: Yeah.\n\nChannel 0: allow probably three to five, maybe seven users if you're lucky. Depends on how many devices you got on at the same time. So if you're watching are you streaming in\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: PlayStation\n\nChannel 1: If I'm\n\nChannel 0: and\n\nChannel 1: just\n\nChannel 0: stuff like\n\nChannel 1: even\n\nChannel 0: that?\n\nChannel 1: if I'm just even if I'm streaming, trying to watch the footy or something, it's been like like, it's touch and go, whether it's gonna the connection will hold. And then as soon as my girlfriend starts using it, it just doesn't work at all pretty much.\n\nChannel 0: That's well, it's only two devices. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Have\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: not\n\nChannel 0: got a have\n\nChannel 1: My\n\nChannel 0: you got\n\nChannel 1: my\n\nChannel 0: a\n\nChannel 1: my\n\nChannel 0: laptop\n\nChannel 1: my my\n\nChannel 0: in front\n\nChannel 1: my fear\n\nChannel 0: of\n\nChannel 1: my fear\n\nChannel 0: you?\n\nChannel 1: my fear my feeling is it's something to do with the router. Like, I don't know if it's where it's positioned or what I've done wrong. It's only a single bedroom apartment, but we're\n\nChannel 0: Where\n\nChannel 1: just even even\n\nChannel 0: k.\n\nChannel 1: even like your friend just been complaining the Internet's really slow.\n\nChannel 0: So so where is the router allocated? What part is it inside the wardrobe? Or\n\nChannel 1: Well, because it's like NBN sort of thing. It needs to be plugged into the the, like, a port at the top of the wardrobe.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Now\n\nChannel 1: then\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: wardrobe,\n\nChannel 1: other thing that\n\nChannel 0: has\n\nChannel 1: can\n\nChannel 0: that got has that got mirrors, those sliding doors?\n\nChannel 1: yeah. Yeah. It's got mirrors.\n\nChannel 0: Okay. That that's what the problem is.\n\nChannel 1: Oh.\n\nChannel 0: The mirrors will reflect the signal so that way you're not getting a good connection.\n\nChannel 1: Yeah.\n\nChannel 0: Do you have WhatsApp?\n\nChannel 1: I've got WhatsApp. Yeah.\n\nChannel 0: Alright. What I'll do is I'm gonna send you a text through WhatsApp,\n\nChannel 1: Yep.\n\nChannel 0: and I want you to send me a photo of what setup you have there. So we\n\nChannel 1: Yep.\n\nChannel 0: we you might have a an option where you've got a data slot that you can put directly from the the box to the wall and then bring your router out to where the TV is. And if\n\nChannel 1: Yeah.\n\nChannel 0: you can\n\nChannel 1: Well,\n\nChannel 0: do\n\nChannel 1: that's\n\nChannel 0: that, you'll\n\nChannel 1: that\n\nChannel 0: you'll\n\nChannel 1: would\n\nChannel 0: you'll\n\nChannel 1: be\n\nChannel 0: have\n\nChannel 1: there's there's a port. There's like a ASO port in the lounge room, which I'm like, oh, this would be perfect if I could just put it here. But for some reason, yeah, you're right. It's just weird. It is.\n\nIt's it's just shit.\n\nChannel 0: Yeah. Alright. Let me just text you. Hang on. I'll just write down your number.\n\n04232\n\nChannel 1: Because there's a way I could move the router to the the\n\nChannel 0: three.\n\nChannel 1: where the study area is or the under.\n\nChannel 0: Well,\n\nChannel 1: That\n\nChannel 0: this\n\nChannel 1: that would\n\nChannel 0: is\n\nChannel 1: be\n\nChannel 0: this\n\nChannel 1: perfect.\n\nChannel 0: is why I'm asking you all these questions.\n\nChannel 1: Yeah.\n\nChannel 0: And just give me about five minutes. Alright? I'll\n\nChannel 1: Yeah.\n\nChannel 0: text\n\nChannel 1: You you\n\nChannel 0: you\n\nChannel 1: take\n\nChannel 0: on\n\nChannel 1: your\n\nChannel 0: WhatsApp.\n\nChannel 1: time. There's no there's no rush. There's no rush. I\n\nChannel 0: No.\n\nChannel 1: don't care\n\nChannel 0: No.\n\nChannel 1: even\n\nChannel 0: The\n\nChannel 1: if it's\n\nChannel 0: sooner\n\nChannel 1: I'd\n\nChannel 0: we get it done,\n\nChannel 1: but\n\nChannel 0: the\n\nChannel 1: even\n\nChannel 0: better.\n\nChannel 1: it's not even that's not even why I rang, so I don't mind.\n\nChannel 0: No. Well, you should, Mark, because if you're getting so spoiled, that's no good.\n\nChannel 1: Well, I\n\nChannel 0: Give\n\nChannel 1: was just\n\nChannel 0: me about\n\nChannel 1: I was\n\nChannel 0: four.\n\nChannel 1: just thinking, like, if it keeps staying this way, eventually, like, I'm just gonna I wanna upgrade. I probably wanna upgrade regardless, but if I could fix this, sir, that would be a good start.\n\nChannel 0: Exactly. So let let me just give me about five minutes. I'll text you, and I'll ask\n\nChannel 1: Yeah.\n\nChannel 0: you for some stuff, and then we'll take it from there. Alright?\n\nChannel 1: Easy. Easy. I appreciate that.\n\nChannel 0: Alright. Not a problem. Alright. Talk to you soon.\n\nChannel 1: Thank you. Thank you. Bye\n\nChannel 0: Okay.\n\nChannel 1: bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.62,"sentiment":"neutral","sentiment_score":0.32490119338035583},{"text":"Airtel.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.2239668369293213}],"sentiment":"neutral","sentiment_score":0.29125640789667767,"channel":0,"num_words":3,"start":0.96,"end":2.1799998},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.26855164766311646},{"text":"How are you doing?","start":3.12,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.24045513197779655},{"text":"I wanted to double check with my account if my account is in 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Catanzaridi.","start":15.975,"end":18.875,"sentiment":"neutral","sentiment_score":-0.05953231352296742},{"text":"Would you like me to spell that?","start":19.175,"end":20.635,"sentiment":"neutral","sentiment_score":-0.07075876582946096}],"sentiment":"neutral","sentiment_score":-0.0638981560866038,"channel":1,"num_words":18,"start":15.975,"end":20.635},{"sentences":[{"text":"No.","start":21.115,"end":21.435,"sentiment":"neutral","sentiment_score":-0.1190025955438614},{"text":"Hang on a sec.","start":21.435,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.05919594317674637},{"text":"Patrick Patrick and","start":34.09,"end":36.11,"sentiment":"neutral","sentiment_score":-0.009487659359971682}],"sentiment":"neutral","sentiment_score":-0.04803116829134524,"channel":0,"num_words":8,"start":21.115,"end":36.11},{"sentences":[{"text":"Yeah.","start":38.7,"end":38.94,"sentiment":"neutral","sentiment_score":0.014320708811283112},{"text":"That's correct.","start":38.94,"end":39.68,"sentiment":"neutral","sentiment_score":0.031086992472410202}],"sentiment":"neutral","sentiment_score":0.025498231252034504,"channel":1,"num_words":3,"start":38.7,"end":39.68},{"sentences":[{"text":"Dina?","start":39.37,"end":39.87,"sentiment":"neutral","sentiment_score":0.011053115129470823},{"text":"That's the one.","start":39.93,"end":40.97,"sentiment":"neutral","sentiment_score":-0.007136286934837699},{"text":"Alright.","start":40.97,"end":41.29,"sentiment":"neutral","sentiment_score":0.04929091781377792},{"text":"Let's have a look.","start":41.29,"end":42.255,"sentiment":"neutral","sentiment_score":0.0362807409837842}],"sentiment":"neutral","sentiment_score":0.02045090400820805,"channel":0,"num_words":9,"start":39.37,"end":42.255},{"sentences":[{"text":"I","start":45.505,"end":46.005,"sentiment":"neutral","sentiment_score":0.01761571690440178}],"sentiment":"neutral","sentiment_score":0.01761571690440178,"channel":1,"num_words":1,"start":45.505,"end":46.005},{"sentences":[{"text":"Where are we billing?","start":50.335,"end":51.555,"sentiment":"neutral","sentiment_score":0.012047839816659689},{"text":"So what what are we looking for?","start":55.455,"end":57.075,"sentiment":"neutral","sentiment_score":0.011031667568853923}],"sentiment":"neutral","sentiment_score":0.011401184749874201,"channel":0,"num_words":11,"start":50.335,"end":57.075},{"sentences":[{"text":"I just want to know how much is owing on my account because when I invoice I got, it's saying that I'm in 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sure.","start":84.979996,"end":85.64,"sentiment":"neutral","sentiment_score":-0.14244776964187622},{"text":"I","start":85.7,"end":86.2,"sentiment":"neutral","sentiment_score":-0.0989786684513092}],"sentiment":"neutral","sentiment_score":-0.12795806924502054,"channel":0,"num_words":3,"start":84.979996,"end":86.2},{"sentences":[{"text":"credit.","start":86.0,"end":86.5,"sentiment":"neutral","sentiment_score":-0.10143006592988968}],"sentiment":"neutral","sentiment_score":-0.10143006592988968,"channel":1,"num_words":1,"start":86.0,"end":86.5},{"sentences":[{"text":"don't know.","start":86.259995,"end":86.979996,"sentiment":"neutral","sentiment_score":-0.10088112205266953},{"text":"Look.","start":86.979996,"end":87.479996,"sentiment":"neutral","sentiment_score":-0.03135473281145096},{"text":"You you came across the tech team.","start":87.7,"end":89.299995,"sentiment":"neutral","sentiment_score":-0.023628442149077142},{"text":"The accounts department is a one which which option did you press 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was","start":293.325,"end":293.64502,"sentiment":"neutral","sentiment_score":-0.08255810290575027}],"sentiment":"neutral","sentiment_score":-0.08255810290575027,"channel":1,"num_words":2,"start":293.325,"end":293.64502},{"sentences":[{"text":"four.","start":293.59,"end":294.09,"sentiment":"neutral","sentiment_score":-0.08796437084674835}],"sentiment":"neutral","sentiment_score":-0.08796437084674835,"channel":0,"num_words":1,"start":293.59,"end":294.09},{"sentences":[{"text":"just thinking, like, if it keeps staying this way, eventually, like, I'm just gonna I wanna upgrade.","start":293.64502,"end":298.225,"sentiment":"neutral","sentiment_score":-0.16440493920270136},{"text":"I probably wanna upgrade regardless, but if I could fix this, sir, that would be a good start.","start":298.445,"end":302.70502,"sentiment":"neutral","sentiment_score":0.08649720727569526}],"sentiment":"neutral","sentiment_score":-0.035369549585240224,"channel":1,"num_words":35,"start":293.64502,"end":302.70502},{"sentences":[{"text":"Exactly.","start":303.085,"end":303.565,"sentiment":"neutral","sentiment_score":0.14503213763237},{"text":"So let let me just give me about five minutes.","start":303.565,"end":305.885,"sentiment":"neutral","sentiment_score":0.12979938164353372},{"text":"I'll text you, and I'll 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there.","start":307.805,"end":309.885,"sentiment":"neutral","sentiment_score":0.12231804769147527},{"text":"Alright?","start":309.885,"end":310.385,"sentiment":"neutral","sentiment_score":0.1780509352684021}],"sentiment":"neutral","sentiment_score":0.1269624549895525,"channel":0,"num_words":12,"start":307.805,"end":310.385},{"sentences":[{"text":"Easy.","start":310.5,"end":310.81998,"sentiment":"positive","sentiment_score":0.3924456238746643},{"text":"Easy.","start":310.81998,"end":311.13998,"sentiment":"neutral","sentiment_score":0.27346429228782654},{"text":"I appreciate that.","start":311.13998,"end":312.19998,"sentiment":"positive","sentiment_score":0.763209064801534}],"sentiment":"positive","sentiment_score":0.5911074221134186,"channel":1,"num_words":5,"start":310.5,"end":312.19998},{"sentences":[{"text":"Alright.","start":312.14694,"end":312.38696,"sentiment":"positive","sentiment_score":0.4052870273590088},{"text":"Not a 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you.","start":314.74,"end":315.22,"sentiment":"positive","sentiment_score":0.6807956099510193},{"text":"Bye","start":315.22,"end":315.46,"sentiment":"neutral","sentiment_score":0.30043938755989075}],"sentiment":"positive","sentiment_score":0.6305258810520172,"channel":1,"num_words":5,"start":314.34,"end":315.46},{"sentences":[{"text":"Okay.","start":315.42694,"end":315.74695,"sentiment":"neutral","sentiment_score":0.3305599093437195}],"sentiment":"neutral","sentiment_score":0.3305599093437195,"channel":0,"num_words":1,"start":315.42694,"end":315.74695},{"sentences":[{"text":"bye.","start":315.46,"end":315.96,"sentiment":"neutral","sentiment_score":0.18288898468017575}],"sentiment":"neutral","sentiment_score":0.18288898468017575,"channel":1,"num_words":1,"start":315.46,"end":315.96},{"sentences":[{"text":"Bye.","start":315.74695,"end":316.06696,"sentiment":"neutral","sentiment_score":0.1499403864145279},{"text":"Bye.","start":316.06696,"end":316.56696,"sentiment":"neutral","sentiment_score":-0.1189383789896965}],"sentiment":"neutral","sentiment_score":0.015501003712415695,"channel":0,"num_words":2,"start":315.74695,"end":316.56696}]},"summary":{"result":"success","short":"The customer calls Airtel to check if their account is in credit. They ask the agent about their billing and internet speed. The agent explains that the customer's internet speed is slow due to trouble connecting to the router and suggests upgrading their router. The agent will text the customer and ask for their information to send them a photo of the setup."},"intents":{"segments":[{"text":"I wanted to double check with my account if my account is in credit. Yeah. Hang on.","start_word":8,"end_word":24,"intents":[{"intent":"Check account","confidence_score":0.017166212},{"intent":"Check account balance","confidence_score":0.020276649},{"intent":"Check account status","confidence_score":0.07734616},{"intent":"Inquire about account status","confidence_score":0.016265059},{"intent":"Verify account details","confidence_score":0.005885907}]},{"text":"The first name is Patrick, and the last name is Catanzaridi. Would you like me to spell that? No.","start_word":38,"end_word":56,"intents":[{"intent":"Spell name","confidence_score":0.3118414}]},{"text":"The Internet's been really slow as well. I just want to ask if there's any advice you could give or if there's any any issues you can find or anything like that?","start_word":223,"end_word":254,"intents":[{"intent":"Ask about internet speed","confidence_score":0.12487829}]},{"text":"The Internet's been really slow as well. I just want to ask if there's any advice you could give or if there's any any issues you can find or anything like that? So when you say slow, what what it was what what speed are Like, we getting? it's Because trouble trouble trouble connecting, and then when it does connect, if there's more than one of us on there, it just basically Okay.","start_word":223,"end_word":295,"intents":[{"intent":"Inquire about internet speed and connect if more than one person is on plan","confidence_score":2.350762e-9}]},{"text":"if I'm just even if I'm streaming, trying to watch the footy or something, it's been like like, it's touch and go, whether it's gonna the connection will hold. And then as soon as my girlfriend starts using it, it just doesn't work at all pretty much. That's well, it's only two devices. Yeah?","start_word":360,"end_word":413,"intents":[{"intent":"Report system issues","confidence_score":0.0000053133795}]},{"text":"So so where is the router allocated? What part is it inside the wardrobe? Or Well, because it's like NBN sort of thing. It needs to be plugged into the the, like, a port at the top of the wardrobe. Yeah.","start_word":489,"end_word":529,"intents":[{"intent":"Understand router allocation","confidence_score":0.00060164166}]},{"text":"What I'll do is I'm gonna send you a text through WhatsApp, Yep. and I want you to send me a photo of what setup you have there. So we Yep.","start_word":588,"end_word":618,"intents":[{"intent":"Send message","confidence_score":0.0017247767},{"intent":"Provide picture of setup","confidence_score":0.013024216}]},{"text":"we you might have a an option where you've got a data slot that you can put directly from the the box to the wall and then bring your router out to where the TV is. And if Yeah.","start_word":620,"end_word":658,"intents":[{"intent":"Provide options","confidence_score":0.004032298},{"intent":"Confirm availability","confidence_score":0.0024914094}]},{"text":"I'll just write down your number.","start_word":724,"end_word":729,"intents":[{"intent":"Provide phone number","confidence_score":0.001218688}]},{"text":"04232 Because there's a way I could move the router to the the three. where the study area is or the under.","start_word":730,"end_word":751,"intents":[{"intent":"Move router","confidence_score":0.103722684}]},{"text":"And just give me about five minutes. Alright?","start_word":770,"end_word":777,"intents":[{"intent":"Request time","confidence_score":0.05221067}]},{"text":"No.","start_word":829,"end_word":829,"intents":[{"intent":"Express gratitude","confidence_score":0.030711891}]},{"text":"I probably wanna upgrade regardless, but if I could fix this, sir, that would be a good start. Exactly.","start_word":870,"end_word":888,"intents":[{"intent":"Suggest upgrade","confidence_score":0.010873886}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel. Hi. How are you doing? I wanted to double check with my account if my account is in credit. Yeah.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.08435123413801193},{"text":"Hang on. I'll I'll fucking check for you.","start_word":23,"end_word":30,"sentiment":"negative","sentiment_score":-0.5784015655517578},{"text":"What name is the account in there? The first name is Patrick, and the last name is Catanzaridi. Would you like me to spell that? No. Hang on a sec. Patrick Patrick and Yeah. That's correct. Dina? That's the one. Alright. Let's have a look. I Where are we billing? So what what are we looking for? I just want to know how much is owing on my account because when I invoice I got, it's saying that I'm in credit. So I just want to double check. Let's have a look. There's a so it's minus $67.60. Okay. Yeah. So That's what that it's means saying on deck. so I'm I'm in not sure. I credit. don't know. Look. You you came across the tech team. The accounts department is a one which which option did you press when Number you called? 2. Oh, okay. So it come well, I must have come across a 2 out. Are you They must are you be part busy. of the are Sorry, you part mate. are The you part the of the tech department? yeah. Yeah. Can you can I ask a question?","start_word":31,"end_word":222,"sentiment":"neutral","sentiment_score":-0.03675100952386856},{"text":"The Internet's been really slow as well.","start_word":223,"end_word":229,"sentiment":"negative","sentiment_score":-0.4725668132305145},{"text":"I just want to ask if there's any advice you could give or if there's any any issues you can find or anything like that? So when you say slow, what what it was what what speed are Like, we getting? it's Because trouble trouble trouble connecting, and then when it does connect, if there's more than one of us on there, it just basically Okay. does it. Alright. So what you need to do in that case because you're on a fifty twenty plan. Alright? That'll Yeah. allow probably three to five, maybe seven users if you're lucky. Depends on how many devices you got on at the same time. So if you're watching are you streaming in Yeah. Yeah. PlayStation If I'm and just stuff like even that? if I'm just even if I'm streaming, trying to watch the footy or something, it's been like like, it's touch and go, whether it's gonna the connection will hold.","start_word":230,"end_word":388,"sentiment":"neutral","sentiment_score":-0.07177952030357325},{"text":"And then as soon as my girlfriend starts using it, it just doesn't work at all pretty much.","start_word":389,"end_word":406,"sentiment":"negative","sentiment_score":-0.493699163198471},{"text":"That's well, it's only two devices. Yeah? Yeah. Have I'm you not got a have My you got my a my laptop my my in front my fear of my fear you?","start_word":407,"end_word":438,"sentiment":"neutral","sentiment_score":-0.19250009953975675},{"text":"my fear my feeling is it's something to do with the router.","start_word":439,"end_word":450,"sentiment":"negative","sentiment_score":-0.43575745820999146},{"text":"Like, I don't know if it's where it's positioned or what I've done wrong. It's only a single bedroom apartment, but we're Where just even even k.","start_word":451,"end_word":477,"sentiment":"neutral","sentiment_score":-0.2653195858001709},{"text":"even like your friend just been complaining the Internet's really slow.","start_word":478,"end_word":488,"sentiment":"negative","sentiment_score":-0.6266554594039917},{"text":"So so where is the router allocated? What part is it inside the wardrobe? Or Well, because it's like NBN sort of thing. It needs to be plugged into the the, like, a port at the top of the wardrobe. Yeah. But Now then the the wardrobe, other thing that has can that got has that got mirrors, those sliding doors? yeah. Yeah. It's got mirrors. Okay. That that's what the problem is. Oh. The mirrors will reflect the signal so that way you're not getting a good connection. Yeah. Do you have WhatsApp? I've got WhatsApp. Yeah. Alright. What I'll do is I'm gonna send you a text through WhatsApp, Yep. and I want you to send me a photo of what setup you have there. So we Yep. we you might have a an option where you've got a data slot that you can put directly from the the box to the wall and then bring your router out to where the TV is. And if Yeah. you can Well, do that's that, you'll that you'll would you'll be have there's there's a port. There's like a ASO port in the lounge room, which I'm like, oh, this would be perfect if I could just put it here. But for some reason, yeah, you're right.","start_word":489,"end_word":705,"sentiment":"neutral","sentiment_score":-0.012016320240593726},{"text":"It's just weird. It is. It's it's just shit.","start_word":706,"end_word":714,"sentiment":"negative","sentiment_score":-0.5735419988632202},{"text":"Yeah. Alright. Let me just text you. Hang on. I'll just write down your number. 04232 Because there's a way I could move the router to the the three. where the study area is or the under.","start_word":715,"end_word":751,"sentiment":"neutral","sentiment_score":0.021093234419822693},{"text":"Well, That this that would is be this perfect.","start_word":752,"end_word":760,"sentiment":"positive","sentiment_score":0.342949777841568},{"text":"is why I'm asking you all these questions. Yeah. And just give me about five minutes. Alright? I'll Yeah. text You you you take on your WhatsApp. time. There's no there's no rush. There's no rush. I No. don't care No. even The if it's sooner I'd we get it done, but the even better. it's not even that's not even why I rang, so I don't mind. No.","start_word":761,"end_word":829,"sentiment":"neutral","sentiment_score":0.00043533064308576286},{"text":"Well, you should, Mark, because if you're getting so spoiled, that's no good.","start_word":830,"end_word":842,"sentiment":"negative","sentiment_score":-0.5776734948158264},{"text":"Well, I Give was just me about I was four. just thinking, like, if it keeps staying this way, eventually, like, I'm just gonna I wanna upgrade. I probably wanna upgrade regardless, but if I could fix this, sir, that would be a good start. Exactly. So let let me just give me about five minutes. I'll text you, and I'll ask Yeah. you for some stuff, and then we'll take it from there. Alright?","start_word":843,"end_word":917,"sentiment":"neutral","sentiment_score":0.02059183642268181},{"text":"Easy. Easy. I appreciate that. Alright.","start_word":918,"end_word":923,"sentiment":"positive","sentiment_score":0.536970873673757},{"text":"Not a problem. Alright.","start_word":924,"end_word":927,"sentiment":"neutral","sentiment_score":0.276543527841568},{"text":"Talk to you soon. Thank you. Thank you.","start_word":928,"end_word":935,"sentiment":"positive","sentiment_score":0.546626091003418},{"text":"Bye Okay. bye. Bye. Bye.","start_word":936,"end_word":940,"sentiment":"neutral","sentiment_score":0.20520739257335663}],"average":{"sentiment":"neutral","sentiment_score":-0.06531886311320516}}}}