{"metadata":{"transaction_key":"deprecated","request_id":"019eecde-21d3-7772-965f-382bcc93ef53","sha256":"ef311b923314091ca8fe19dac0fb3cecda99a8a5aef3ece4bcd33efedb736e67","created":"2026-06-22T01:07:22.781Z","duration":408.74393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1151,"output_tokens":89},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1238,"output_tokens":1241},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1238,"output_tokens":44}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is Airtel accounts, mister Harmit. We're just making a follow-up in reference to your unpaid invoice because your payment method did still decline due to insufficient funds. We're just wondering if you would like to use another card. Alright. Sure. Please log in to the Oh, okay. What is the reason you would like to cancel your services? Oh, we can go ahead and transfer your services to your new location in that way. Oh, it's like you've already the Internet service from your new apartment has existing connection? Oh, so the landlord already provided. Okay. I got it. So if I may ask, Harmis, what is the preferred date for you to move out and cancel your service? July 5. Okay. Let me check. Just give me a minute. In that way, this will be noted accordingly. Okay? And then while I have you on the line, I would request you kindly process the payment so your invoice would be updated. Alright. Stay on the line. Okay? Thank you so much. Thank you so much for patiently waiting, Harmit. Alright. So, technically, our policy agreement for canceling the services is providing a thirty days notice. So, technically, we will take your notice from today. Today is the twenty second. So, basically, aside from your June invoice that you need to settle as soon as possible, you'll still be receiving an invoice on July 1 because our billing processes is every July 1 or every first of each month, your invoice is being sent, and that's covering the full month. However, since we are taking this notice as your thirty days, so the invoice by next month will until the July 22. And then for us to be able to proceed with the cancellation of services as you requested on the July 5, you also need to settle that outstanding to be sent on July 1. I hope it's clear. If it's not, let me know. Yeah. That's correct. So July 1, you will be receiving an invoice covering July 1 until the twenty second. This is only covering your thirty days notice as today. Alright? And then today, we request you process your outstanding because it's already been overdue. And alright. Oh, no. Actually, it's not because our account manager already asking us to make a follow-up because it's really overdue, and we're we're paying this to the network in advance. So, yeah, it's if you could settle the outstanding today, we would appreciate because it's already been overdue, Harmit. Alright. And you still have your username and password to log in through the web customer portal. Right? Okay. So, services canceled on July 5? Okay. Oh, yeah. Yeah. Or or the '11 or the tenth, just ensure the payment will be settled July so we can proceed accordingly, and you could avoid any late fees or additional fees, and we can process it just monthly. Oh, you can just let us know. Or, here's the thing. If you are not really sure if you are moving in or no, please give us a call on the July 5. Just let us know. Or July 10, something like that before the due date of your bill. No. Before the due date of your bill. Yeah. Yes. Just let us know. Alright? But please settle your June. Okay? Alright. Thank you, Harmit. We'll wait for your payment. I will advise our tech team that you will be making a payment today because your account is on the list from our tech rep, okay, department. Okay. Thank you, Harmit. Have a good one. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":3.12,"end":3.52,"confidence":0.7302246,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.12433157861232758},{"word":"good","start":3.52,"end":3.76,"confidence":0.9902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.32782626152038574},{"word":"morning","start":3.76,"end":4.26,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.22464385628700256},{"word":"this","start":4.64,"end":4.88,"confidence":0.5239258,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07349591702222824},{"word":"is","start":4.88,"end":5.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08756114542484283},{"word":"airtel","start":5.2,"end":5.68,"confidence":0.98860675,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.10331759601831436},{"word":"accounts","start":5.68,"end":6.18,"confidence":0.77075195,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.06502725929021835},{"word":"mister","start":6.24,"end":6.56,"confidence":0.9926758,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.015670601278543472},{"word":"harmit","start":6.56,"end":7.06,"confidence":0.7443034,"punctuated_word":"Harmit.","sentiment":"neutral","sentiment_score":0.05262107774615288},{"word":"we're","start":7.2,"end":7.44,"confidence":0.9921875,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.06139574572443962},{"word":"just","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08046332001686096},{"word":"making","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.07171009480953217},{"word":"a","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07068279385566711},{"word":"follow-up","start":8.24,"end":8.639999,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.06492403149604797},{"word":"in","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.037272922694683075},{"word":"reference","start":8.88,"end":9.36,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.0033156462013721466},{"word":"to","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06247171387076378},{"word":"your","start":9.5199995,"end":10.0,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1185370683670044},{"word":"unpaid","start":10.0,"end":10.48,"confidence":1.0,"punctuated_word":"unpaid","sentiment":"neutral","sentiment_score":-0.2274881899356842},{"word":"invoice","start":10.48,"end":10.98,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.2362362444400787},{"word":"because","start":11.679999,"end":12.16,"confidence":0.62841797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.14909343421459198},{"word":"your","start":12.16,"end":12.48,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.36947545409202576},{"word":"payment","start":12.48,"end":12.88,"confidence":1.0,"punctuated_word":"payment","sentiment":"negative","sentiment_score":-0.45601168274879456},{"word":"method","start":12.88,"end":13.36,"confidence":0.99902344,"punctuated_word":"method","sentiment":"negative","sentiment_score":-0.5214031934738159},{"word":"did","start":13.36,"end":13.545,"confidence":0.5786133,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.421563059091568},{"word":"still","start":13.705,"end":13.945,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4281737208366394},{"word":"decline","start":13.945,"end":14.425,"confidence":0.66845703,"punctuated_word":"decline","sentiment":"negative","sentiment_score":-0.4883045554161072},{"word":"due","start":14.425,"end":14.745,"confidence":0.99902344,"punctuated_word":"due","sentiment":"negative","sentiment_score":-0.4884657859802246},{"word":"to","start":14.745,"end":14.825,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5128772258758545},{"word":"insufficient","start":14.825,"end":15.325,"confidence":1.0,"punctuated_word":"insufficient","sentiment":"negative","sentiment_score":-0.5006822943687439},{"word":"funds","start":15.385,"end":15.705,"confidence":0.99365234,"punctuated_word":"funds.","sentiment":"negative","sentiment_score":-0.4057903587818146},{"word":"we're","start":15.705,"end":16.025,"confidence":0.95043945,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.10447734594345091},{"word":"just","start":16.025,"end":16.185,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09905759245157242},{"word":"wondering","start":16.185,"end":16.665,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.0797627866268158},{"word":"if","start":16.665,"end":16.825,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.094317227602005},{"word":"you","start":16.825,"end":16.905,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11066149920225143},{"word":"would","start":16.905,"end":17.065,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07770363986492157},{"word":"like","start":17.065,"end":17.385,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08316230773925781},{"word":"to","start":17.385,"end":17.465,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05629957467317581},{"word":"use","start":17.465,"end":17.625,"confidence":0.9970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.07909267395734787},{"word":"another","start":17.625,"end":18.105,"confidence":0.99902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.07908501476049423},{"word":"card","start":18.105,"end":18.605,"confidence":0.8666992,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.047492388635873795},{"word":"alright","start":23.224998,"end":23.705,"confidence":0.96069336,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.03314175456762314},{"word":"sure","start":23.705,"end":24.205,"confidence":0.97558594,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.01664729043841362},{"word":"please","start":24.345001,"end":24.665,"confidence":0.8881836,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09615831077098846},{"word":"log","start":24.665,"end":24.825,"confidence":0.9770508,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.06327974051237106},{"word":"in","start":24.825,"end":24.985,"confidence":0.96533203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08355193585157394},{"word":"to","start":24.985,"end":25.224998,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08864288777112961},{"word":"the","start":25.224998,"end":25.724998,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07474546134471893},{"word":"oh","start":33.3,"end":33.8,"confidence":0.70874023,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08367890864610672},{"word":"okay","start":34.1,"end":34.6,"confidence":0.9946289,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.06943659484386444},{"word":"what","start":34.82,"end":35.14,"confidence":0.6826172,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.11219269782304764},{"word":"is","start":35.14,"end":35.3,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12262868881225586},{"word":"the","start":35.3,"end":35.46,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12028338015079498},{"word":"reason","start":35.46,"end":35.78,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.15669472515583038},{"word":"you","start":35.78,"end":35.94,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14868387579917908},{"word":"would","start":35.94,"end":36.1,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.17404194176197052},{"word":"like","start":36.1,"end":36.42,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1956491619348526},{"word":"to","start":36.42,"end":36.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17543843388557434},{"word":"cancel","start":37.14,"end":37.54,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.15434326231479645},{"word":"your","start":37.54,"end":37.86,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1622876226902008},{"word":"services","start":37.86,"end":38.36,"confidence":0.9995117,"punctuated_word":"services?","sentiment":"neutral","sentiment_score":-0.132916659116745},{"word":"oh","start":42.115,"end":42.275,"confidence":0.9555664,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.01400578673928976},{"word":"we","start":42.275,"end":42.435,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.00786353275179863},{"word":"can","start":42.435,"end":42.755,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.014102905988693236},{"word":"go","start":42.755,"end":43.075,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.021633200347423553},{"word":"ahead","start":43.075,"end":43.555,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.01039440743625164},{"word":"and","start":43.555,"end":44.055,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.032867431640625},{"word":"transfer","start":44.435,"end":44.835,"confidence":0.78271484,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.017909547314047813},{"word":"your","start":44.835,"end":45.155,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017696842551231384},{"word":"services","start":45.155,"end":45.655,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.0216656681150198},{"word":"to","start":45.715,"end":45.875,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008467484265565872},{"word":"your","start":45.875,"end":46.115,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.019749194383621216},{"word":"new","start":46.115,"end":46.355,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.11628150939941406},{"word":"location","start":46.355,"end":46.855,"confidence":1.0,"punctuated_word":"location","sentiment":"neutral","sentiment_score":-0.1027461513876915},{"word":"in","start":47.395,"end":47.555,"confidence":0.73779297,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1432953178882599},{"word":"that","start":47.555,"end":47.795002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15157505869865415},{"word":"way","start":47.795002,"end":48.295002,"confidence":0.9926758,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.16004124283790588},{"word":"oh","start":54.52,"end":54.760002,"confidence":0.81225586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07606511563062668},{"word":"it's","start":54.760002,"end":55.0,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09183057397603989},{"word":"like","start":55.0,"end":55.32,"confidence":0.9404297,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07673405855894089},{"word":"you've","start":55.32,"end":55.64,"confidence":0.98657227,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.08896198123693466},{"word":"already","start":55.64,"end":56.04,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.06340859085321426},{"word":"the","start":56.600002,"end":56.920002,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07016677409410477},{"word":"internet","start":56.920002,"end":57.420002,"confidence":0.96972656,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05479654669761658},{"word":"service","start":57.56,"end":58.04,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04791687801480293},{"word":"from","start":58.04,"end":58.2,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.03695514425635338},{"word":"your","start":58.2,"end":58.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05554588511586189},{"word":"new","start":58.52,"end":58.760002,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.04299578443169594},{"word":"apartment","start":58.760002,"end":59.260002,"confidence":1.0,"punctuated_word":"apartment","sentiment":"neutral","sentiment_score":-0.04722039774060249},{"word":"has","start":59.4,"end":59.8,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.030169324949383736},{"word":"existing","start":59.8,"end":60.3,"confidence":0.9980469,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.022060628980398175},{"word":"connection","start":61.24,"end":61.74,"confidence":0.94433594,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":-0.027987105771899223},{"word":"oh","start":65.96,"end":66.28,"confidence":0.97558594,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.030986862257122993},{"word":"so","start":66.28,"end":66.520004,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03374582529067993},{"word":"the","start":66.520004,"end":66.68,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03426511585712433},{"word":"landlord","start":66.68,"end":67.16,"confidence":0.48950195,"punctuated_word":"landlord","sentiment":"neutral","sentiment_score":-0.030643364414572716},{"word":"already","start":67.16,"end":67.56,"confidence":0.7841797,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.01083679497241974},{"word":"provided","start":67.56,"end":68.06,"confidence":0.8093262,"punctuated_word":"provided.","sentiment":"neutral","sentiment_score":-0.02644619345664978},{"word":"okay","start":68.12,"end":68.62,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01299210637807846},{"word":"i","start":68.785,"end":69.025,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005429048091173172},{"word":"got","start":69.025,"end":69.105,"confidence":0.9892578,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0071137696504592896},{"word":"it","start":69.105,"end":69.345,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.01662924326956272},{"word":"so","start":69.345,"end":69.585,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.018732529133558273},{"word":"if","start":69.585,"end":69.745,"confidence":0.9838867,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.021005650982260704},{"word":"i","start":69.745,"end":69.905,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02379050850868225},{"word":"may","start":69.905,"end":70.145,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0208466574549675},{"word":"ask","start":70.145,"end":70.385,"confidence":0.7949219,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":-0.024270912632346153},{"word":"harmis","start":70.385,"end":70.885,"confidence":0.5682373,"punctuated_word":"Harmis,","sentiment":"neutral","sentiment_score":-0.03130941092967987},{"word":"what","start":71.505,"end":71.745,"confidence":0.5185547,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03143185377120972},{"word":"is","start":71.745,"end":71.985,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04077295586466789},{"word":"the","start":71.985,"end":72.145,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03793967515230179},{"word":"preferred","start":72.145,"end":72.625,"confidence":0.94970703,"punctuated_word":"preferred","sentiment":"neutral","sentiment_score":-0.03441006690263748},{"word":"date","start":72.625,"end":73.025,"confidence":0.9980469,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.020383235067129135},{"word":"for","start":73.025,"end":73.265,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.058614183217287064},{"word":"you","start":73.265,"end":73.505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07138358056545258},{"word":"to","start":73.505,"end":74.005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.039733052253723145},{"word":"move","start":74.385,"end":74.625,"confidence":1.0,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.048537690192461014},{"word":"out","start":74.625,"end":75.025,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.03133157640695572},{"word":"and","start":75.025,"end":75.425,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0558784119784832},{"word":"cancel","start":75.425,"end":75.905,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.05704284459352493},{"word":"your","start":75.905,"end":76.385,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03474763035774231},{"word":"service","start":76.385,"end":76.885,"confidence":0.8100586,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":-0.027207370847463608},{"word":"july","start":77.985,"end":78.515,"confidence":0.9073079,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.00823667086660862},{"word":"5","start":78.515,"end":79.045,"confidence":0.9073079,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":-0.00857964064925909},{"word":"okay","start":80.920006,"end":81.240005,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01096941065043211},{"word":"let","start":81.240005,"end":81.560005,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.015480225905776024},{"word":"me","start":81.560005,"end":81.72,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.021513253450393677},{"word":"check","start":81.72,"end":82.04,"confidence":0.9748535,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.022876737639307976},{"word":"just","start":82.04,"end":82.28,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.016042862087488174},{"word":"give","start":82.28,"end":82.44,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.01860669255256653},{"word":"me","start":82.44,"end":82.6,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.025967229157686234},{"word":"a","start":82.6,"end":82.76,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028449002653360367},{"word":"minute","start":82.76,"end":83.08,"confidence":0.9199219,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":0.03460339084267616},{"word":"in","start":83.08,"end":83.240005,"confidence":0.9980469,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.03959186375141144},{"word":"that","start":83.240005,"end":83.4,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0349569171667099},{"word":"way","start":83.4,"end":83.72,"confidence":0.9719238,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.033883050084114075},{"word":"this","start":83.72,"end":83.96,"confidence":0.9902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.029741257429122925},{"word":"will","start":83.96,"end":84.12,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03624110296368599},{"word":"be","start":84.12,"end":84.36,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04994439333677292},{"word":"noted","start":84.36,"end":84.76,"confidence":0.9921875,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":0.040608737617731094},{"word":"accordingly","start":84.76,"end":85.26,"confidence":0.99853516,"punctuated_word":"accordingly.","sentiment":"neutral","sentiment_score":0.016293911263346672},{"word":"okay","start":85.48,"end":85.72,"confidence":0.99316406,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.017521455883979797},{"word":"and","start":85.72,"end":85.880005,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.021619414910674095},{"word":"then","start":85.880005,"end":86.04,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.022778930142521855},{"word":"while","start":86.04,"end":86.28,"confidence":0.97265625,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.007103171199560165},{"word":"i","start":86.28,"end":86.36,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008797919377684593},{"word":"have","start":86.36,"end":86.6,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01808364875614643},{"word":"you","start":86.6,"end":86.68,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016074255108833313},{"word":"on","start":86.68,"end":86.76,"confidence":0.9111328,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.027273736894130707},{"word":"the","start":86.76,"end":86.840004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02528545819222927},{"word":"line","start":86.840004,"end":87.340004,"confidence":0.99902344,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.01698395423591137},{"word":"i","start":87.560005,"end":87.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02379419654607773},{"word":"would","start":87.72,"end":88.12,"confidence":0.9902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.017549477517604828},{"word":"request","start":88.12,"end":88.6,"confidence":0.99609375,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.018532644957304},{"word":"you","start":88.6,"end":88.76,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01834755390882492},{"word":"kindly","start":88.76,"end":89.240005,"confidence":0.9951172,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.00969625823199749},{"word":"process","start":89.240005,"end":89.64,"confidence":0.90771484,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.007194928824901581},{"word":"the","start":89.64,"end":89.72,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00249529629945755},{"word":"payment","start":89.72,"end":90.22,"confidence":0.9951172,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.001183871179819107},{"word":"so","start":90.28,"end":90.76,"confidence":0.86328125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0008601583540439606},{"word":"your","start":90.76,"end":91.16,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.003774724900722504},{"word":"invoice","start":91.16,"end":91.66,"confidence":0.9970703,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.016966398805379868},{"word":"would","start":91.72,"end":91.96,"confidence":0.97802734,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.011859636753797533},{"word":"be","start":91.96,"end":92.12,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.012201856821775436},{"word":"updated","start":92.12,"end":92.62,"confidence":0.9946289,"punctuated_word":"updated.","sentiment":"neutral","sentiment_score":-0.01043114811182022},{"word":"alright","start":92.840004,"end":93.240005,"confidence":0.9851074,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.084173783659935},{"word":"stay","start":93.240005,"end":93.48,"confidence":1.0,"punctuated_word":"Stay","sentiment":"neutral","sentiment_score":0.08276498317718506},{"word":"on","start":93.48,"end":93.56,"confidence":0.7709961,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08849985897541046},{"word":"the","start":93.56,"end":93.72,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10949796438217164},{"word":"line","start":93.72,"end":93.96,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.11961105465888976},{"word":"okay","start":93.96,"end":94.36,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.10073652863502502},{"word":"thank","start":94.36,"end":94.600006,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3931726813316345},{"word":"you","start":94.600006,"end":94.840004,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3632788360118866},{"word":"so","start":94.840004,"end":95.0,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.3270547091960907},{"word":"much","start":95.0,"end":95.445,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3624900281429291},{"word":"thank","start":168.93999,"end":169.18,"confidence":0.66259766,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.49378830194473267},{"word":"you","start":169.18,"end":169.34,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5024791359901428},{"word":"so","start":169.34,"end":169.57999,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5064087510108948},{"word":"much","start":169.57999,"end":169.9,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5434111952781677},{"word":"for","start":169.9,"end":170.14,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6034485697746277},{"word":"patiently","start":170.14,"end":170.62,"confidence":1.0,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.5199369192123413},{"word":"waiting","start":170.62,"end":171.12,"confidence":1.0,"punctuated_word":"waiting,","sentiment":"positive","sentiment_score":0.6444436311721802},{"word":"harmit","start":171.18,"end":171.68,"confidence":0.7651367,"punctuated_word":"Harmit.","sentiment":"positive","sentiment_score":0.5464568138122559},{"word":"alright","start":173.09999,"end":173.5,"confidence":0.9904785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05314166471362114},{"word":"so","start":173.5,"end":173.73999,"confidence":0.79003906,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.03825059533119202},{"word":"technically","start":173.73999,"end":174.23999,"confidence":1.0,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.07679913938045502},{"word":"our","start":174.86,"end":175.36,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.11194214224815369},{"word":"policy","start":175.5,"end":176.0,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.0985892117023468},{"word":"agreement","start":176.37999,"end":176.87999,"confidence":1.0,"punctuated_word":"agreement","sentiment":"neutral","sentiment_score":-0.08971875160932541},{"word":"for","start":176.93999,"end":177.26,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12114567309617996},{"word":"canceling","start":177.26,"end":177.76,"confidence":0.9260254,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.12339214980602264},{"word":"the","start":177.81999,"end":177.9,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11182814836502077},{"word":"services","start":177.9,"end":178.4,"confidence":0.9980469,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.16804316639900208},{"word":"is","start":178.62,"end":178.86,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.057832930237054825},{"word":"providing","start":178.86,"end":179.34,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.05981648713350296},{"word":"a","start":179.34,"end":179.5,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07893691956996918},{"word":"thirty","start":179.5,"end":179.81999,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.07404052466154099},{"word":"days","start":179.81999,"end":180.06,"confidence":0.9838867,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.08240943402051926},{"word":"notice","start":180.06,"end":180.45999,"confidence":0.98095703,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.07154127955436707},{"word":"so","start":180.45999,"end":180.62,"confidence":0.970459,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.04773798584938049},{"word":"technically","start":180.62,"end":181.12,"confidence":1.0,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.04142522066831589},{"word":"we","start":181.875,"end":182.115,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05520026758313179},{"word":"will","start":182.115,"end":182.355,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.033554524183273315},{"word":"take","start":182.355,"end":182.675,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.03767530247569084},{"word":"your","start":182.675,"end":182.835,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05302228778600693},{"word":"notice","start":182.835,"end":183.335,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.05456949397921562},{"word":"from","start":183.475,"end":183.715,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.046700116246938705},{"word":"today","start":183.715,"end":184.215,"confidence":0.99194336,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.05260639637708664},{"word":"today","start":184.355,"end":184.755,"confidence":1.0,"punctuated_word":"Today","sentiment":"neutral","sentiment_score":-0.06588020920753479},{"word":"is","start":184.755,"end":184.995,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06464189291000366},{"word":"the","start":184.995,"end":185.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06232605502009392},{"word":"twenty","start":185.235,"end":185.635,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.05359261482954025},{"word":"second","start":185.635,"end":186.135,"confidence":0.99853516,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.06192002072930336},{"word":"so","start":186.435,"end":186.675,"confidence":0.9177246,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.03144107013940811},{"word":"basically","start":186.675,"end":187.175,"confidence":1.0,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.025694066658616063},{"word":"aside","start":188.435,"end":188.835,"confidence":0.51953125,"punctuated_word":"aside","sentiment":"neutral","sentiment_score":-0.0304998941719532},{"word":"from","start":188.835,"end":189.155,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05821096897125244},{"word":"your","start":189.155,"end":189.655,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06370246410369873},{"word":"june","start":189.715,"end":190.035,"confidence":1.0,"punctuated_word":"June","sentiment":"neutral","sentiment_score":-0.0669419914484024},{"word":"invoice","start":190.035,"end":190.535,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.052126817405223846},{"word":"that","start":190.595,"end":190.755,"confidence":0.98535156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08098898828029633},{"word":"you","start":190.755,"end":190.995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11984037607908248},{"word":"need","start":190.995,"end":191.155,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.095812626183033},{"word":"to","start":191.155,"end":191.315,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1013849675655365},{"word":"settle","start":191.315,"end":191.635,"confidence":0.9980469,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.09315267950296402},{"word":"as","start":191.635,"end":191.875,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02284068614244461},{"word":"soon","start":191.875,"end":192.035,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.0394124910235405},{"word":"as","start":192.035,"end":192.275,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.049437232315540314},{"word":"possible","start":192.275,"end":192.775,"confidence":0.9970703,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":-0.031882744282484055},{"word":"you'll","start":193.155,"end":193.395,"confidence":0.88720703,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.07627996802330017},{"word":"still","start":193.395,"end":193.715,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.1174715906381607},{"word":"be","start":193.715,"end":193.875,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10897166281938551},{"word":"receiving","start":193.875,"end":194.375,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.0509062260389328},{"word":"an","start":194.435,"end":194.595,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0368121862411499},{"word":"invoice","start":194.595,"end":195.095,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.012497521936893463},{"word":"on","start":195.155,"end":195.315,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04873260110616684},{"word":"july","start":195.315,"end":195.7325,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.04942494258284569},{"word":"1","start":195.7325,"end":196.15,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.04654160141944885},{"word":"because","start":196.15,"end":196.65,"confidence":0.46411133,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.014975756406784058},{"word":"our","start":196.71,"end":197.03,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.003935076296329498},{"word":"billing","start":197.03,"end":197.51,"confidence":1.0,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":-0.017233900725841522},{"word":"processes","start":197.51,"end":198.01,"confidence":0.9448242,"punctuated_word":"processes","sentiment":"neutral","sentiment_score":-0.024582020938396457},{"word":"is","start":198.15,"end":198.55,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004047855734825134},{"word":"every","start":198.55,"end":198.87,"confidence":0.9873047,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.009806334972381592},{"word":"july","start":198.87,"end":199.36,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.005116038024425507},{"word":"1","start":199.36,"end":199.85,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.021497420966625217},{"word":"or","start":200.23,"end":200.47,"confidence":0.8569336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05123697221279144},{"word":"every","start":200.47,"end":200.71,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.0066341832280159},{"word":"first","start":200.71,"end":201.03,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03763609007000923},{"word":"of","start":201.03,"end":201.19,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.033586286008358},{"word":"each","start":201.19,"end":201.43,"confidence":0.99902344,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.02543705329298973},{"word":"month","start":201.43,"end":201.83,"confidence":0.7305908,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.0374995581805706},{"word":"your","start":201.83,"end":202.15,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0615658164024353},{"word":"invoice","start":202.15,"end":202.63,"confidence":0.9951172,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.03728494793176651},{"word":"is","start":202.63,"end":202.79,"confidence":0.3918457,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05836229026317597},{"word":"being","start":202.79,"end":203.11,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.07185152918100357},{"word":"sent","start":203.11,"end":203.61,"confidence":0.8208008,"punctuated_word":"sent,","sentiment":"neutral","sentiment_score":0.04873500019311905},{"word":"and","start":203.75,"end":203.99,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05657369643449783},{"word":"that's","start":203.99,"end":204.39,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.045947782695293427},{"word":"covering","start":204.39,"end":204.87,"confidence":1.0,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":0.015510007739067078},{"word":"the","start":204.87,"end":205.03,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0012096837162971497},{"word":"full","start":205.03,"end":205.35,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.01385539025068283},{"word":"month","start":205.35,"end":205.75,"confidence":0.9995117,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.00926145538687706},{"word":"however","start":205.75,"end":206.25,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.04704248905181885},{"word":"since","start":206.39,"end":206.63,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.09097586572170258},{"word":"we","start":206.63,"end":206.87,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09146608412265778},{"word":"are","start":206.87,"end":207.11,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0724748894572258},{"word":"taking","start":207.11,"end":207.61,"confidence":1.0,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.08670470863580704},{"word":"this","start":207.67,"end":207.99,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12731343507766724},{"word":"notice","start":207.99,"end":208.49,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.10265567153692244},{"word":"as","start":208.79,"end":208.87,"confidence":0.45263672,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08937455713748932},{"word":"your","start":208.87,"end":209.11,"confidence":0.625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08638644963502884},{"word":"thirty","start":209.11,"end":209.43,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.05902311950922012},{"word":"days","start":209.43,"end":209.93,"confidence":0.96069336,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.07771684229373932},{"word":"so","start":210.475,"end":210.715,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08031406998634338},{"word":"the","start":210.715,"end":210.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11448413878679276},{"word":"invoice","start":210.955,"end":211.355,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.10609723627567293},{"word":"by","start":211.355,"end":211.675,"confidence":0.99121094,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.11975443363189696},{"word":"next","start":211.675,"end":211.995,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.08082606643438339},{"word":"month","start":211.995,"end":212.495,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.07200325280427933},{"word":"will","start":212.715,"end":212.955,"confidence":0.9873047,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08118676394224167},{"word":"until","start":212.955,"end":213.455,"confidence":0.9863281,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.10196396708488464},{"word":"the","start":213.675,"end":213.995,"confidence":0.74316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1101403385400772},{"word":"july","start":213.995,"end":214.685,"confidence":0.99560547,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.07871054112911224},{"word":"22","start":214.685,"end":215.375,"confidence":0.99560547,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":-0.060957103967666626},{"word":"and","start":215.675,"end":215.835,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.013845331966876984},{"word":"then","start":215.835,"end":216.335,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.020667366683483124},{"word":"for","start":216.395,"end":216.63501,"confidence":0.9506836,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10530079901218414},{"word":"us","start":216.63501,"end":216.875,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.06121842563152313},{"word":"to","start":216.875,"end":217.035,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05815136432647705},{"word":"be","start":217.035,"end":217.195,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06394406408071518},{"word":"able","start":217.195,"end":217.595,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.06262040138244629},{"word":"to","start":217.595,"end":217.755,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07121238857507706},{"word":"proceed","start":217.755,"end":218.235,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.06226882338523865},{"word":"with","start":218.235,"end":218.315,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07460980117321014},{"word":"the","start":218.315,"end":218.55501,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1225162148475647},{"word":"cancellation","start":218.55501,"end":219.05501,"confidence":0.9580078,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.06547252833843231},{"word":"of","start":219.27501,"end":219.515,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1153600811958313},{"word":"services","start":219.515,"end":219.995,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.1192510426044464},{"word":"as","start":219.995,"end":220.235,"confidence":0.88720703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0181690976023674},{"word":"you","start":220.235,"end":220.475,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04958689212799072},{"word":"requested","start":220.475,"end":220.975,"confidence":0.9970703,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.045438461005687714},{"word":"on","start":221.115,"end":221.27501,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06405665725469589},{"word":"the","start":221.27501,"end":221.435,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08180239796638489},{"word":"july","start":221.435,"end":221.88501,"confidence":0.9991862,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.056320324540138245},{"word":"5","start":221.88501,"end":222.33502,"confidence":0.9991862,"punctuated_word":"5,","sentiment":"neutral","sentiment_score":-0.04340089112520218},{"word":"you","start":222.81001,"end":222.97,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1038319766521454},{"word":"also","start":222.97,"end":223.37001,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.17645499110221863},{"word":"need","start":223.37001,"end":223.69,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.17629209160804749},{"word":"to","start":223.69,"end":223.85,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22308973968029025},{"word":"settle","start":223.85,"end":224.33,"confidence":0.9970703,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.2024729400873184},{"word":"that","start":224.33,"end":224.83,"confidence":0.8286133,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19468683004379272},{"word":"outstanding","start":224.97,"end":225.47,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.2710157632827759},{"word":"to","start":225.85,"end":226.01001,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18158520758152008},{"word":"be","start":226.01001,"end":226.25,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17939618229866028},{"word":"sent","start":226.25,"end":226.75,"confidence":0.9951172,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1577598750591278},{"word":"on","start":226.81001,"end":227.05,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10725847631692886},{"word":"july","start":227.05,"end":227.49,"confidence":0.9995117,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.1278872191905975},{"word":"1","start":227.49,"end":227.93001,"confidence":0.9995117,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.11269985139369965},{"word":"i","start":227.93001,"end":228.09001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03059576451778412},{"word":"hope","start":228.09001,"end":228.49,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.013661190867424011},{"word":"it's","start":228.49,"end":228.73001,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0019375707488507032},{"word":"clear","start":228.73001,"end":229.23001,"confidence":0.9914551,"punctuated_word":"clear.","sentiment":"neutral","sentiment_score":0.003791503608226776},{"word":"if","start":229.29001,"end":229.77,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.021132029592990875},{"word":"it's","start":229.77,"end":230.01001,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03995334729552269},{"word":"not","start":230.01001,"end":230.33,"confidence":0.99902344,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.08542296290397644},{"word":"let","start":230.33,"end":230.57,"confidence":0.96435547,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.11481314152479172},{"word":"me","start":230.57,"end":230.73001,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.11559177935123444},{"word":"know","start":230.73001,"end":231.23001,"confidence":0.9980469,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.1317358911037445},{"word":"yeah","start":238.11499,"end":238.435,"confidence":0.8762207,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029342882335186005},{"word":"that's","start":238.435,"end":238.67499,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07602794468402863},{"word":"correct","start":238.67499,"end":238.995,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.0764346793293953},{"word":"so","start":238.995,"end":239.31499,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04129026085138321},{"word":"july","start":239.31499,"end":239.67499,"confidence":0.9868164,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.03022080659866333},{"word":"1","start":239.67499,"end":240.03499,"confidence":0.9868164,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.027885423973202705},{"word":"you","start":240.03499,"end":240.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08789697289466858},{"word":"will","start":240.275,"end":240.435,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07207996398210526},{"word":"be","start":240.435,"end":240.67499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0651477724313736},{"word":"receiving","start":240.67499,"end":241.155,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.06873372942209244},{"word":"an","start":241.155,"end":241.31499,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04895301163196564},{"word":"invoice","start":241.31499,"end":241.81499,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.03208949789404869},{"word":"covering","start":241.875,"end":242.375,"confidence":0.99316406,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":0.021502550691366196},{"word":"july","start":242.595,"end":243.075,"confidence":0.9980469,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.02382625639438629},{"word":"1","start":243.075,"end":243.555,"confidence":0.9980469,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.027558661997318268},{"word":"until","start":243.555,"end":243.95499,"confidence":0.9951172,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.011655621230602264},{"word":"the","start":243.95499,"end":244.19499,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00744975358247757},{"word":"twenty","start":244.19499,"end":244.595,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.0015930980443954468},{"word":"second","start":244.595,"end":245.095,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.012962130829691889},{"word":"this","start":245.795,"end":246.03499,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03605788573622704},{"word":"is","start":246.03499,"end":246.275,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03423605114221573},{"word":"only","start":246.275,"end":246.775,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.007794033735990524},{"word":"covering","start":247.31499,"end":247.715,"confidence":0.8125,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":0.01129712164402008},{"word":"your","start":247.715,"end":248.03499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0038017481565475464},{"word":"thirty","start":248.03499,"end":248.275,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.0037954971194267273},{"word":"days","start":248.275,"end":248.515,"confidence":0.99609375,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.02306804060935974},{"word":"notice","start":248.515,"end":249.015,"confidence":0.9472656,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":0.0031863003969192505},{"word":"as","start":249.075,"end":249.31499,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03421769291162491},{"word":"today","start":249.31499,"end":249.81499,"confidence":0.99365234,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.02291916310787201},{"word":"alright","start":249.875,"end":250.355,"confidence":0.9748535,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.03778792545199394},{"word":"and","start":250.355,"end":250.595,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.002425719052553177},{"word":"then","start":250.595,"end":251.095,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.016064997762441635},{"word":"today","start":252.36,"end":252.68,"confidence":0.9108887,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.04108236730098725},{"word":"we","start":252.68,"end":253.07999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04549778252840042},{"word":"request","start":253.07999,"end":253.4,"confidence":0.99609375,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.03484402224421501},{"word":"you","start":253.4,"end":253.64,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07223959267139435},{"word":"process","start":253.64,"end":254.04,"confidence":0.9892578,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.044081155210733414},{"word":"your","start":254.04,"end":254.36,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08073841035366058},{"word":"outstanding","start":254.36,"end":254.84,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.10115531831979752},{"word":"because","start":254.84,"end":255.07999,"confidence":0.70751953,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11011464148759842},{"word":"it's","start":255.07999,"end":255.31999,"confidence":0.98706055,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15384122729301453},{"word":"already","start":255.31999,"end":255.81999,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.1378680169582367},{"word":"been","start":255.95999,"end":256.19998,"confidence":0.9970703,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2946607172489166},{"word":"overdue","start":256.19998,"end":256.69998,"confidence":0.89086914,"punctuated_word":"overdue.","sentiment":"neutral","sentiment_score":-0.25279006361961365},{"word":"and","start":257.47998,"end":257.97998,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03166513890028},{"word":"alright","start":259.08,"end":259.58,"confidence":0.99365234,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.104537270963192},{"word":"oh","start":265.845,"end":266.08502,"confidence":0.9616699,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05455517023801803},{"word":"no","start":266.08502,"end":266.405,"confidence":0.9802246,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.0955665484070778},{"word":"actually","start":266.405,"end":266.905,"confidence":0.9851074,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.07390677183866501},{"word":"it's","start":267.92502,"end":268.24503,"confidence":0.9108887,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11679577827453612},{"word":"not","start":268.24503,"end":268.405,"confidence":0.99316406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1416735053062439},{"word":"because","start":268.405,"end":268.80502,"confidence":0.6503906,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16708914935588837},{"word":"our","start":268.80502,"end":269.125,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1887953579425812},{"word":"account","start":269.125,"end":269.52502,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.1932673305273056},{"word":"manager","start":269.52502,"end":270.02502,"confidence":1.0,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.21134835481643677},{"word":"already","start":270.08502,"end":270.48502,"confidence":0.9707031,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.18443427979946136},{"word":"asking","start":270.48502,"end":270.885,"confidence":0.9970703,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.16877691447734833},{"word":"us","start":270.885,"end":271.36502,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.1504209041595459},{"word":"to","start":271.36502,"end":271.845,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1600116342306137},{"word":"make","start":271.845,"end":272.08502,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.1238989681005478},{"word":"a","start":272.08502,"end":272.24503,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1385078728199005},{"word":"follow-up","start":272.24503,"end":272.725,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.1313653290271759},{"word":"because","start":272.725,"end":272.965,"confidence":0.8569336,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15103331208229065},{"word":"it's","start":272.965,"end":273.20502,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1645449846982956},{"word":"really","start":273.20502,"end":273.605,"confidence":0.9980469,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.12526877224445343},{"word":"overdue","start":273.605,"end":274.08502,"confidence":0.7687988,"punctuated_word":"overdue,","sentiment":"neutral","sentiment_score":-0.17473313212394714},{"word":"and","start":274.08502,"end":274.405,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01361268386244774},{"word":"we're","start":274.405,"end":274.905,"confidence":0.9638672,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.009148630313575268},{"word":"we're","start":275.125,"end":275.36502,"confidence":0.9182129,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.007188702933490276},{"word":"paying","start":275.36502,"end":275.685,"confidence":0.9980469,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.024497441947460175},{"word":"this","start":275.685,"end":276.005,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.024655155837535855},{"word":"to","start":276.005,"end":276.245,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002050243318080902},{"word":"the","start":276.245,"end":276.405,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008045651018619537},{"word":"network","start":276.405,"end":276.885,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.003199636936187744},{"word":"in","start":276.885,"end":277.045,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03549046069383621},{"word":"advance","start":277.045,"end":277.52502,"confidence":0.99316406,"punctuated_word":"advance.","sentiment":"neutral","sentiment_score":0.04856984689831734},{"word":"so","start":277.52502,"end":278.02502,"confidence":0.9770508,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.04158952459692955},{"word":"yeah","start":278.48,"end":278.9511,"confidence":0.9782715,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.05257156118750572},{"word":"it's","start":278.9511,"end":279.42224,"confidence":0.8911133,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.020338714122772217},{"word":"if","start":279.89334,"end":280.36444,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1349555253982544},{"word":"you","start":280.36444,"end":280.83557,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11534057557582857},{"word":"could","start":280.83557,"end":281.30667,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.1201763153076172},{"word":"settle","start":281.30667,"end":281.77777,"confidence":0.9921875,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":0.07074828445911407},{"word":"the","start":281.77777,"end":282.2489,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08786870539188385},{"word":"outstanding","start":282.2489,"end":282.72,"confidence":0.9980469,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.06005176901817322},{"word":"today","start":282.72,"end":283.22,"confidence":0.99365234,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.1318466067314148},{"word":"we","start":283.36002,"end":283.68,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2246657162904739},{"word":"would","start":283.68,"end":283.92,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.23351144790649417},{"word":"appreciate","start":283.92,"end":284.4,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.2731344401836395},{"word":"because","start":284.4,"end":284.72,"confidence":0.5541992,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.058310121297836304},{"word":"it's","start":284.72,"end":284.96,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02553945779800415},{"word":"already","start":284.96,"end":285.36002,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.041054025292396545},{"word":"been","start":285.36002,"end":285.6,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.12934093177318573},{"word":"overdue","start":285.6,"end":286.1,"confidence":0.99560547,"punctuated_word":"overdue,","sentiment":"neutral","sentiment_score":-0.04759320616722107},{"word":"harmit","start":286.16,"end":286.66,"confidence":0.7857259,"punctuated_word":"Harmit.","sentiment":"neutral","sentiment_score":0.013107117265462875},{"word":"alright","start":289.04,"end":289.28,"confidence":0.71325684,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14156574010849},{"word":"and","start":289.28,"end":289.52,"confidence":0.9838867,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11566787958145142},{"word":"you","start":289.52,"end":289.68,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1181546300649643},{"word":"still","start":289.68,"end":290.0,"confidence":0.98535156,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0977499932050705},{"word":"have","start":290.0,"end":290.16,"confidence":0.9790039,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10698086023330688},{"word":"your","start":290.16,"end":290.32,"confidence":0.96972656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11676639318466188},{"word":"username","start":290.32,"end":290.8,"confidence":0.96777344,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.14391471445560455},{"word":"and","start":290.8,"end":291.04,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07991987466812134},{"word":"password","start":291.04,"end":291.44,"confidence":0.9873047,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.09618678689002992},{"word":"to","start":291.44,"end":291.6,"confidence":0.9536133,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08928672224283218},{"word":"log","start":291.6,"end":291.6089,"confidence":0.96533203,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.09900111705064774},{"word":"in","start":291.6089,"end":291.61777,"confidence":0.9428711,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09259739518165588},{"word":"through","start":291.61777,"end":291.62668,"confidence":0.6308594,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.08054102212190628},{"word":"the","start":291.62668,"end":291.63556,"confidence":0.87353516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10953009873628616},{"word":"web","start":291.63556,"end":291.64444,"confidence":0.3269043,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.11794500797986984},{"word":"customer","start":291.65332,"end":291.66223,"confidence":0.80908203,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.07152532041072845},{"word":"portal","start":291.66223,"end":291.6711,"confidence":0.76538086,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.09919634461402892},{"word":"right","start":291.6711,"end":291.68,"confidence":0.7866211,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.07933199405670166},{"word":"okay","start":291.68,"end":292.18,"confidence":0.79248047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10725736618041992},{"word":"so","start":292.24,"end":292.74,"confidence":0.66064453,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.17409896850585938},{"word":"services","start":306.115,"end":306.615,"confidence":0.51464844,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.024637170135974884},{"word":"canceled","start":306.995,"end":307.495,"confidence":0.8769531,"punctuated_word":"canceled","sentiment":"neutral","sentiment_score":-0.07111839950084686},{"word":"on","start":307.635,"end":307.79498,"confidence":0.9165039,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06989429146051407},{"word":"july","start":307.79498,"end":308.28497,"confidence":0.9255371,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.062158871442079544},{"word":"5","start":308.28497,"end":308.77496,"confidence":0.9255371,"punctuated_word":"5?","sentiment":"neutral","sentiment_score":-0.08228257298469543},{"word":"okay","start":318.78,"end":319.28,"confidence":0.89038086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02664543315768242},{"word":"oh","start":325.275,"end":325.51498,"confidence":0.9555664,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.004495454952120781},{"word":"yeah","start":325.51498,"end":326.01498,"confidence":0.99658203,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.024515869095921516},{"word":"yeah","start":327.835,"end":328.155,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.041339486837387085},{"word":"or","start":328.155,"end":328.655,"confidence":0.78125,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.04357234388589859},{"word":"or","start":328.875,"end":329.375,"confidence":0.7895508,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.029311923310160637},{"word":"the","start":330.315,"end":330.555,"confidence":0.51123047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04581506550312042},{"word":"'11","start":330.555,"end":331.055,"confidence":0.7597656,"punctuated_word":"'11","sentiment":"neutral","sentiment_score":0.04167073220014572},{"word":"or","start":331.435,"end":331.675,"confidence":0.9707031,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.028568606823682785},{"word":"the","start":331.675,"end":331.91498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0347028486430645},{"word":"tenth","start":331.91498,"end":332.41498,"confidence":0.65112305,"punctuated_word":"tenth,","sentiment":"neutral","sentiment_score":0.04429883882403374},{"word":"just","start":333.115,"end":333.35498,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03865942358970642},{"word":"ensure","start":333.35498,"end":333.835,"confidence":0.8540039,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.02913743257522583},{"word":"the","start":333.835,"end":333.995,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033222392201423645},{"word":"payment","start":333.995,"end":334.495,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.02671419084072113},{"word":"will","start":334.875,"end":335.19498,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.042258962988853455},{"word":"be","start":335.19498,"end":335.51498,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05401277169585228},{"word":"settled","start":335.51498,"end":336.01498,"confidence":0.875,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":0.04772980138659477},{"word":"july","start":336.395,"end":336.895,"confidence":0.96972656,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.07220446318387985},{"word":"so","start":337.4,"end":337.48,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0692688599228859},{"word":"we","start":337.48,"end":337.72,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06865878403186798},{"word":"can","start":337.72,"end":337.80002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08576150238513947},{"word":"proceed","start":337.80002,"end":338.30002,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.09446829557418825},{"word":"accordingly","start":338.36002,"end":338.86002,"confidence":0.7705078,"punctuated_word":"accordingly,","sentiment":"neutral","sentiment_score":0.07773655652999878},{"word":"and","start":339.48,"end":339.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0539836585521698},{"word":"you","start":339.72,"end":339.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07513491809368134},{"word":"could","start":339.88,"end":340.12,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.08582594245672226},{"word":"avoid","start":340.12,"end":340.62,"confidence":0.99902344,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.0014729984104633331},{"word":"any","start":340.92,"end":341.42,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.02353871986269951},{"word":"late","start":341.96002,"end":342.44,"confidence":0.875,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.11334648728370668},{"word":"fees","start":342.44,"end":342.92,"confidence":1.0,"punctuated_word":"fees","sentiment":"neutral","sentiment_score":-0.07012303173542023},{"word":"or","start":342.92,"end":343.24002,"confidence":0.9838867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.056335579603910446},{"word":"additional","start":343.24002,"end":343.74002,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.07896025478839874},{"word":"fees","start":343.80002,"end":344.12,"confidence":0.79052734,"punctuated_word":"fees,","sentiment":"neutral","sentiment_score":0.02067500725388527},{"word":"and","start":344.12,"end":344.36002,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05692465230822563},{"word":"we","start":344.36002,"end":344.44,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07209281623363495},{"word":"can","start":344.44,"end":344.76,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08480417728424072},{"word":"process","start":344.76,"end":345.16,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.0756767988204956},{"word":"it","start":345.16,"end":345.4,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07610499113798141},{"word":"just","start":345.4,"end":345.56,"confidence":0.42114258,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07791939377784729},{"word":"monthly","start":345.56,"end":346.06,"confidence":0.8378906,"punctuated_word":"monthly.","sentiment":"neutral","sentiment_score":0.05765536427497864},{"word":"oh","start":358.095,"end":358.575,"confidence":0.8239746,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01642743870615959},{"word":"you","start":358.575,"end":358.73502,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0068936459720134735},{"word":"can","start":358.73502,"end":359.055,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.010332636535167694},{"word":"just","start":359.055,"end":359.295,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004646863788366318},{"word":"let","start":359.295,"end":359.535,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.006636235862970352},{"word":"us","start":359.535,"end":359.695,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.007427949458360672},{"word":"know","start":359.695,"end":360.195,"confidence":0.8562012,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.0145350843667984},{"word":"or","start":360.335,"end":360.835,"confidence":0.78149414,"punctuated_word":"Or,","sentiment":"neutral","sentiment_score":0.005525117740035057},{"word":"here's","start":361.135,"end":361.535,"confidence":0.98706055,"punctuated_word":"here's","sentiment":"neutral","sentiment_score":0.003027272177860141},{"word":"the","start":361.535,"end":361.775,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005576850846409798},{"word":"thing","start":361.775,"end":362.275,"confidence":0.8737793,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.005143081769347191},{"word":"if","start":362.335,"end":362.495,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03584980219602585},{"word":"you","start":362.495,"end":362.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04739852622151375},{"word":"are","start":362.735,"end":362.895,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04955184832215309},{"word":"not","start":362.895,"end":363.135,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05262256413698197},{"word":"really","start":363.135,"end":363.455,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.06486286222934723},{"word":"sure","start":363.455,"end":363.775,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.07111780345439911},{"word":"if","start":363.775,"end":364.015,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0785098597407341},{"word":"you","start":364.015,"end":364.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07606765627861023},{"word":"are","start":364.175,"end":364.415,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0675852969288826},{"word":"moving","start":364.415,"end":364.815,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.07905987650156021},{"word":"in","start":364.815,"end":364.975,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05955696478486061},{"word":"or","start":364.975,"end":365.215,"confidence":0.9580078,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.053603947162628174},{"word":"no","start":365.215,"end":365.715,"confidence":0.9316406,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":-0.07054254412651062},{"word":"please","start":365.98,"end":366.30002,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.07295547425746918},{"word":"give","start":366.30002,"end":366.62,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.03000466711819172},{"word":"us","start":366.62,"end":366.78,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.015838490799069405},{"word":"a","start":366.78,"end":366.86002,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01867228001356125},{"word":"call","start":366.86002,"end":367.36002,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.023807546123862267},{"word":"on","start":367.82,"end":368.14,"confidence":0.70947266,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.026431206613779068},{"word":"the","start":368.14,"end":368.64,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02623567171394825},{"word":"july","start":369.5,"end":369.99,"confidence":0.8907471,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.012346750125288963},{"word":"5","start":369.99,"end":370.47998,"confidence":0.8907471,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":-0.008793456479907036},{"word":"just","start":370.62,"end":370.86002,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.007390202954411507},{"word":"let","start":370.86002,"end":371.1,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.014703722670674324},{"word":"us","start":371.1,"end":371.26,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.012242168188095093},{"word":"know","start":371.26,"end":371.58002,"confidence":0.87646484,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.01595136895775795},{"word":"or","start":371.58002,"end":371.74002,"confidence":0.99902344,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.014508756808936596},{"word":"july","start":371.74002,"end":372.10004,"confidence":0.9140625,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.015411744825541971},{"word":"10","start":372.10004,"end":372.46002,"confidence":0.9140625,"punctuated_word":"10,","sentiment":"neutral","sentiment_score":-0.01473441068083048},{"word":"something","start":372.46002,"end":372.78,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.024280931800603867},{"word":"like","start":372.78,"end":373.02002,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.026640400290489197},{"word":"that","start":373.02002,"end":373.34,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.023566672578454018},{"word":"before","start":373.34,"end":373.84,"confidence":0.57666016,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.027681179344654083},{"word":"the","start":374.94,"end":375.26,"confidence":0.84472656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05909968167543411},{"word":"due","start":375.26,"end":375.5,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.09808550775051116},{"word":"date","start":375.5,"end":375.74002,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.10747654736042024},{"word":"of","start":375.74002,"end":375.98,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09414102137088776},{"word":"your","start":375.98,"end":376.22,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0880926251411438},{"word":"bill","start":376.22,"end":376.72,"confidence":0.99365234,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.08302990347146988},{"word":"no","start":378.875,"end":379.195,"confidence":0.9782715,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07865458726882935},{"word":"before","start":379.195,"end":379.695,"confidence":1.0,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":-0.06730946898460388},{"word":"the","start":379.755,"end":379.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07356122881174088},{"word":"due","start":379.995,"end":380.23502,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.09541857987642288},{"word":"date","start":380.23502,"end":380.73502,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.07256656885147095},{"word":"of","start":380.795,"end":381.035,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09386017918586732},{"word":"your","start":381.035,"end":381.275,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1155589371919632},{"word":"bill","start":381.275,"end":381.775,"confidence":0.9926758,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.07817377150058746},{"word":"yeah","start":384.715,"end":385.195,"confidence":0.9194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007416483014822006},{"word":"yes","start":385.195,"end":385.675,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.002786630764603615},{"word":"just","start":385.675,"end":385.995,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.0074312761425971985},{"word":"let","start":385.995,"end":386.155,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.005219748243689537},{"word":"us","start":386.155,"end":386.395,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.009763825684785845},{"word":"know","start":386.395,"end":386.895,"confidence":0.99853516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.016406897455453873},{"word":"alright","start":386.95502,"end":387.45502,"confidence":0.9880371,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.005258743651211262},{"word":"but","start":387.755,"end":388.075,"confidence":0.98828125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.004816044121980667},{"word":"please","start":388.075,"end":388.555,"confidence":0.98535156,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.006059665232896805},{"word":"settle","start":388.555,"end":388.95502,"confidence":0.99121094,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.0006330125033855438},{"word":"your","start":388.95502,"end":389.355,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0008197426795959473},{"word":"june","start":389.355,"end":389.855,"confidence":0.9975586,"punctuated_word":"June.","sentiment":"neutral","sentiment_score":0.00883652176707983},{"word":"okay","start":390.075,"end":390.575,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.027249256148934364},{"word":"alright","start":392.9,"end":393.30002,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10473929345607758},{"word":"thank","start":393.30002,"end":393.54,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2510807514190674},{"word":"you","start":393.54,"end":393.78,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2648910880088806},{"word":"harmit","start":393.78,"end":394.18,"confidence":0.7845866,"punctuated_word":"Harmit.","sentiment":"neutral","sentiment_score":0.17873939871788025},{"word":"we'll","start":394.18,"end":394.42,"confidence":0.99658203,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.06596740335226059},{"word":"wait","start":394.42,"end":394.66,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.07966884970664978},{"word":"for","start":394.66,"end":394.82,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3483242690563202},{"word":"your","start":394.82,"end":394.9,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05898648127913475},{"word":"payment","start":394.9,"end":395.30002,"confidence":1.0,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.09989790618419649},{"word":"i","start":395.30002,"end":395.46,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0882943794131279},{"word":"will","start":395.46,"end":395.7,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07015565037727356},{"word":"advise","start":395.7,"end":396.1,"confidence":0.97509766,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":0.07121716439723969},{"word":"our","start":396.1,"end":396.34,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06746064126491547},{"word":"tech","start":396.34,"end":396.66,"confidence":0.9770508,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.09278234839439392},{"word":"team","start":396.66,"end":397.14,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.06291243433952332},{"word":"that","start":397.14,"end":397.46,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.062473222613334656},{"word":"you","start":397.46,"end":397.62,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06578448414802551},{"word":"will","start":397.62,"end":397.86002,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07051712274551392},{"word":"be","start":397.86002,"end":397.94,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07562791556119919},{"word":"making","start":397.94,"end":398.34,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.08144929260015488},{"word":"a","start":398.34,"end":398.42,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09322981536388396},{"word":"payment","start":398.42,"end":398.82,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.07512065023183823},{"word":"today","start":398.82,"end":399.14,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.07138048112392426},{"word":"because","start":399.14,"end":399.46,"confidence":0.7758789,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05019836127758026},{"word":"your","start":399.46,"end":399.78,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.039630044251680374},{"word":"account","start":399.78,"end":400.18,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.03633365035057068},{"word":"is","start":400.18,"end":400.34,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05796019360423088},{"word":"on","start":400.34,"end":400.5,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05703488364815712},{"word":"the","start":400.5,"end":400.66,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.056823037564754486},{"word":"list","start":400.66,"end":401.06,"confidence":1.0,"punctuated_word":"list","sentiment":"neutral","sentiment_score":0.06803614646196365},{"word":"from","start":401.06,"end":401.38,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06783285737037659},{"word":"our","start":401.38,"end":401.62,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0724610686302185},{"word":"tech","start":401.62,"end":401.94,"confidence":1.0,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.06156713142991066},{"word":"rep","start":401.94,"end":402.18,"confidence":0.78564453,"punctuated_word":"rep,","sentiment":"neutral","sentiment_score":0.05488225072622299},{"word":"okay","start":402.18,"end":402.58002,"confidence":0.99609375,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.06961952894926071},{"word":"department","start":402.58002,"end":403.08002,"confidence":0.7392578,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.08478435128927231},{"word":"okay","start":404.40894,"end":404.64893,"confidence":0.9760742,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.38316065073013306},{"word":"thank","start":404.64893,"end":404.96893,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6295836567878723},{"word":"you","start":404.96893,"end":405.20892,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6102268695831299},{"word":"harmit","start":405.20892,"end":405.68893,"confidence":0.71777344,"punctuated_word":"Harmit.","sentiment":"positive","sentiment_score":0.5425821542739868},{"word":"have","start":405.68893,"end":405.84894,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6637970209121704},{"word":"a","start":405.84894,"end":406.0089,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6131899356842041},{"word":"good","start":406.0089,"end":406.24893,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5413861870765686},{"word":"one","start":406.24893,"end":406.74893,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.36829325556755066},{"word":"thank","start":407.92892,"end":408.08893,"confidence":0.95410156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8007667660713196},{"word":"you","start":408.08893,"end":408.24893,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7405427694320679},{"word":"bye","start":408.24893,"end":408.74393,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08529642224311829}],"paragraphs":{"transcript":"\nHi. Good morning. This is Airtel accounts, mister Harmit. We're just making a follow-up in reference to your unpaid invoice because your payment method did still decline due to insufficient funds. We're just wondering if you would like to use another card.\n\nAlright. Sure. Please log in to the Oh, okay. What is the reason you would like to cancel your services? Oh, we can go ahead and transfer your services to your new location in that way.\n\nOh, it's like you've already the Internet service from your new apartment has existing connection? Oh, so the landlord already provided. Okay. I got it. So if I may ask, Harmis, what is the preferred date for you to move out and cancel your service?\n\nJuly 5. Okay. Let me check. Just give me a minute. In that way, this will be noted accordingly.\n\nOkay? And then while I have you on the line, I would request you kindly process the payment so your invoice would be updated. Alright. Stay on the line. Okay?\n\nThank you so much. Thank you so much for patiently waiting, Harmit. Alright. So, technically, our policy agreement for canceling the services is providing a thirty days notice. So, technically, we will take your notice from today.\n\nToday is the twenty second. So, basically, aside from your June invoice that you need to settle as soon as possible, you'll still be receiving an invoice on July 1 because our billing processes is every July 1 or every first of each month, your invoice is being sent, and that's covering the full month. However, since we are taking this notice as your thirty days, so the invoice by next month will until the July 22. And then for us to be able to proceed with the cancellation of services as you requested on the July 5, you also need to settle that outstanding to be sent on July 1. I hope it's clear.\n\nIf it's not, let me know. Yeah. That's correct. So July 1, you will be receiving an invoice covering July 1 until the twenty second. This is only covering your thirty days notice as today.\n\nAlright? And then today, we request you process your outstanding because it's already been overdue. And alright. Oh, no. Actually, it's not because our account manager already asking us to make a follow-up because it's really overdue, and we're we're paying this to the network in advance.\n\nSo, yeah, it's if you could settle the outstanding today, we would appreciate because it's already been overdue, Harmit. Alright. And you still have your username and password to log in through the web customer portal. Right? Okay.\n\nSo, services canceled on July 5? Okay. Oh, yeah. Yeah. Or or the '11 or the tenth, just ensure the payment will be settled July so we can proceed accordingly, and you could avoid any late fees or additional fees, and we can process it just monthly.\n\nOh, you can just let us know. Or, here's the thing. If you are not really sure if you are moving in or no, please give us a call on the July 5. Just let us know. Or July 10, something like that before the due date of your bill.\n\nNo. Before the due date of your bill. Yeah. Yes. Just let us know.\n\nAlright? But please settle your June. Okay? Alright. Thank you, Harmit.\n\nWe'll wait for your payment. I will advise our tech team that you will be making a payment today because your account is on the list from our tech rep, okay, department. Okay. Thank you, Harmit. Have a good one.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.52,"sentiment":"neutral","sentiment_score":0.12433157861232758},{"text":"Good morning.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.27623505890369415},{"text":"This is Airtel accounts, mister Harmit.","start":4.64,"end":7.06,"sentiment":"neutral","sentiment_score":0.06628226613005002},{"text":"We're just making a follow-up in reference to your unpaid invoice because your payment method did still decline due to insufficient funds.","start":7.2,"end":15.705,"sentiment":"neutral","sentiment_score":-0.26256084255874157},{"text":"We're just wondering if you would like to use another card.","start":15.705,"end":18.605,"sentiment":"neutral","sentiment_score":-0.08282836831428787}],"sentiment":"neutral","sentiment_score":-0.13364179272736823,"num_words":42,"start":3.12,"end":18.605},{"sentences":[{"text":"Alright.","start":23.224998,"end":23.705,"sentiment":"neutral","sentiment_score":-0.03314175456762314},{"text":"Sure.","start":23.705,"end":24.205,"sentiment":"neutral","sentiment_score":-0.01664729043841362},{"text":"Please log in to the Oh, okay.","start":24.345001,"end":34.6,"sentiment":"neutral","sentiment_score":-0.07992769139153617},{"text":"What is the reason you would like to cancel your services?","start":34.82,"end":38.36,"sentiment":"neutral","sentiment_score":-0.1504691317677498},{"text":"Oh, we can go ahead and transfer your services to your new location in that way.","start":42.115,"end":48.295002,"sentiment":"neutral","sentiment_score":-0.05376845510909334}],"sentiment":"neutral","sentiment_score":-0.08679829488715364,"num_words":36,"start":23.224998,"end":48.295002},{"sentences":[{"text":"Oh, it's like you've already the Internet service from your new apartment has existing connection?","start":54.52,"end":61.74,"sentiment":"neutral","sentiment_score":-0.05552098602056503},{"text":"Oh, so the landlord already provided.","start":65.96,"end":68.06,"sentiment":"neutral","sentiment_score":-0.027820692708094914},{"text":"Okay.","start":68.12,"end":68.62,"sentiment":"neutral","sentiment_score":-0.01299210637807846},{"text":"I got it.","start":68.785,"end":69.345,"sentiment":"neutral","sentiment_score":-0.00136214184264342},{"text":"So if I may ask, Harmis, what is the preferred date for you to move out and cancel your service?","start":69.345,"end":76.885,"sentiment":"neutral","sentiment_score":-0.036468489840626714}],"sentiment":"neutral","sentiment_score":-0.03880416167279085,"num_words":45,"start":54.52,"end":76.885},{"sentences":[{"text":"July 5.","start":77.985,"end":79.045,"sentiment":"neutral","sentiment_score":-0.008408155757933855},{"text":"Okay.","start":80.920006,"end":81.240005,"sentiment":"neutral","sentiment_score":0.01096941065043211},{"text":"Let me check.","start":81.240005,"end":82.04,"sentiment":"neutral","sentiment_score":0.019956738998492558},{"text":"Just give me a minute.","start":82.04,"end":83.08,"sentiment":"neutral","sentiment_score":0.024733835458755495},{"text":"In that way, this will be noted accordingly.","start":83.08,"end":85.26,"sentiment":"neutral","sentiment_score":0.035157654201611876}],"sentiment":"neutral","sentiment_score":0.024155459317721818,"num_words":19,"start":77.985,"end":85.26},{"sentences":[{"text":"Okay?","start":85.48,"end":85.72,"sentiment":"neutral","sentiment_score":0.017521455883979797},{"text":"And then while I have you on the line, I would request you kindly process the payment so your invoice would be updated.","start":85.72,"end":92.62,"sentiment":"neutral","sentiment_score":0.007466347888112068},{"text":"Alright.","start":92.840004,"end":93.240005,"sentiment":"neutral","sentiment_score":0.084173783659935},{"text":"Stay on the line.","start":93.240005,"end":93.96,"sentiment":"neutral","sentiment_score":0.10009346529841423},{"text":"Okay?","start":93.96,"end":94.36,"sentiment":"neutral","sentiment_score":0.10073652863502502}],"sentiment":"neutral","sentiment_score":0.025817721026639144,"num_words":30,"start":85.48,"end":94.36},{"sentences":[{"text":"Thank you so much.","start":94.36,"end":95.445,"sentiment":"positive","sentiment_score":0.3614990636706352},{"text":"Thank you so much for patiently waiting, Harmit.","start":168.93999,"end":171.68,"sentiment":"positive","sentiment_score":0.5450466647744179},{"text":"Alright.","start":173.09999,"end":173.5,"sentiment":"neutral","sentiment_score":0.05314166471362114},{"text":"So, technically, our policy agreement for canceling the services is providing a thirty days notice.","start":173.5,"end":180.45999,"sentiment":"neutral","sentiment_score":-0.09095243687431018},{"text":"So, technically, we will take your notice from today.","start":180.45999,"end":184.215,"sentiment":"neutral","sentiment_score":-0.04694351057211558}],"sentiment":"neutral","sentiment_score":0.11007386727913006,"num_words":37,"start":94.36,"end":184.215},{"sentences":[{"text":"Today is the twenty second.","start":184.355,"end":186.135,"sentiment":"neutral","sentiment_score":-0.0616721585392952},{"text":"So, basically, aside from your June invoice that you need to settle as soon as possible, you'll still be receiving an invoice on July 1 because our billing processes is every July 1 or every first of each month, your invoice is being sent, and that's covering the full month.","start":186.435,"end":205.75,"sentiment":"neutral","sentiment_score":0.00391266617923975},{"text":"However, since we are taking this notice as your thirty days, so the invoice by next month will until the July 22.","start":205.75,"end":215.375,"sentiment":"neutral","sentiment_score":-0.08807145567102866},{"text":"And then for us to be able to proceed with the cancellation of services as you requested on the July 5, you also need to settle that outstanding to be sent on July 1.","start":215.675,"end":227.93001,"sentiment":"neutral","sentiment_score":-0.10557777938597343},{"text":"I hope it's clear.","start":227.93001,"end":229.23001,"sentiment":"neutral","sentiment_score":-0.002801374823320657}],"sentiment":"neutral","sentiment_score":-0.04914043049489998,"num_words":115,"start":184.355,"end":229.23001},{"sentences":[{"text":"If it's not, let me know.","start":229.29001,"end":231.23001,"sentiment":"neutral","sentiment_score":-0.0847748586287101},{"text":"Yeah.","start":238.11499,"end":238.435,"sentiment":"neutral","sentiment_score":0.029342882335186005},{"text":"That's correct.","start":238.435,"end":238.995,"sentiment":"neutral","sentiment_score":0.07623131200671196},{"text":"So July 1, you will be receiving an invoice covering July 1 until the twenty second.","start":238.995,"end":245.095,"sentiment":"neutral","sentiment_score":0.03537162533029914},{"text":"This is only covering your thirty days notice as today.","start":245.795,"end":249.81499,"sentiment":"neutral","sentiment_score":0.011104588955640792}],"sentiment":"neutral","sentiment_score":0.010004235697644097,"num_words":35,"start":229.29001,"end":249.81499},{"sentences":[{"text":"Alright?","start":249.875,"end":250.355,"sentiment":"neutral","sentiment_score":0.03778792545199394},{"text":"And then today, we request you process your outstanding because it's already been overdue.","start":250.355,"end":256.69998,"sentiment":"neutral","sentiment_score":-0.0987537567104612},{"text":"And alright.","start":257.47998,"end":259.58,"sentiment":"neutral","sentiment_score":0.036436066031456},{"text":"Oh, no.","start":265.845,"end":266.405,"sentiment":"neutral","sentiment_score":-0.07506085932254791},{"text":"Actually, it's not because our account manager already asking us to make a follow-up because it's really overdue, and we're we're paying this to the network in advance.","start":266.405,"end":277.52502,"sentiment":"neutral","sentiment_score":-0.09424015034788422}],"sentiment":"neutral","sentiment_score":-0.08639869074079584,"num_words":47,"start":249.875,"end":277.52502},{"sentences":[{"text":"So, yeah, it's if you could settle the outstanding today, we would appreciate because it's already been overdue, Harmit.","start":277.52502,"end":286.66,"sentiment":"neutral","sentiment_score":0.07409327536037094},{"text":"Alright.","start":289.04,"end":289.28,"sentiment":"neutral","sentiment_score":0.14156574010849},{"text":"And you still have your username and password to log in through the web customer portal.","start":289.28,"end":291.6711,"sentiment":"neutral","sentiment_score":0.10218526003882289},{"text":"Right?","start":291.6711,"end":291.68,"sentiment":"neutral","sentiment_score":0.07933199405670166},{"text":"Okay.","start":291.68,"end":292.18,"sentiment":"neutral","sentiment_score":0.10725736618041992}],"sentiment":"neutral","sentiment_score":0.08870767086352173,"num_words":38,"start":277.52502,"end":292.18},{"sentences":[{"text":"So, services canceled on July 5?","start":292.24,"end":308.77496,"sentiment":"neutral","sentiment_score":-0.022665389503041904},{"text":"Okay.","start":318.78,"end":319.28,"sentiment":"neutral","sentiment_score":0.02664543315768242},{"text":"Oh, yeah.","start":325.275,"end":326.01498,"sentiment":"neutral","sentiment_score":0.014505662024021149},{"text":"Yeah.","start":327.835,"end":328.155,"sentiment":"neutral","sentiment_score":0.041339486837387085},{"text":"Or or the '11 or the tenth, just ensure the payment will be settled July so we can proceed accordingly, and you could avoid any late fees or additional fees, and we can process it just monthly.","start":328.155,"end":346.06,"sentiment":"neutral","sentiment_score":0.03793893084936851}],"sentiment":"neutral","sentiment_score":0.029037113796840323,"num_words":47,"start":292.24,"end":346.06},{"sentences":[{"text":"Oh, you can just let us know.","start":358.095,"end":360.195,"sentiment":"neutral","sentiment_score":0.009557122098548072},{"text":"Or, here's the thing.","start":360.335,"end":362.275,"sentiment":"neutral","sentiment_score":-0.0005418856744654477},{"text":"If you are not really sure if you are moving in or no, please give us a call on the July 5.","start":362.335,"end":370.47998,"sentiment":"neutral","sentiment_score":-0.047337049787694756},{"text":"Just let us know.","start":370.62,"end":371.58002,"sentiment":"neutral","sentiment_score":-0.012571865692734718},{"text":"Or July 10, something like that before the due date of your bill.","start":371.58002,"end":376.72,"sentiment":"neutral","sentiment_score":-0.05205764485379824}],"sentiment":"neutral","sentiment_score":-0.03407439258415252,"num_words":50,"start":358.095,"end":376.72},{"sentences":[{"text":"No.","start":378.875,"end":379.195,"sentiment":"neutral","sentiment_score":-0.07865458726882935},{"text":"Before the due date of your bill.","start":379.195,"end":381.775,"sentiment":"neutral","sentiment_score":-0.08520696205752236},{"text":"Yeah.","start":384.715,"end":385.195,"sentiment":"neutral","sentiment_score":-0.007416483014822006},{"text":"Yes.","start":385.195,"end":385.675,"sentiment":"neutral","sentiment_score":0.002786630764603615},{"text":"Just let us know.","start":385.675,"end":386.895,"sentiment":"neutral","sentiment_score":-0.009705436881631613}],"sentiment":"neutral","sentiment_score":-0.051325351532016485,"num_words":14,"start":378.875,"end":386.895},{"sentences":[{"text":"Alright?","start":386.95502,"end":387.45502,"sentiment":"neutral","sentiment_score":0.005258743651211262},{"text":"But please settle your June.","start":387.755,"end":389.855,"sentiment":"neutral","sentiment_score":0.0039797922596335415},{"text":"Okay?","start":390.075,"end":390.575,"sentiment":"neutral","sentiment_score":0.027249256148934364},{"text":"Alright.","start":392.9,"end":393.30002,"sentiment":"neutral","sentiment_score":0.10473929345607758},{"text":"Thank you, Harmit.","start":393.30002,"end":394.18,"sentiment":"neutral","sentiment_score":0.2315704127152761}],"sentiment":"neutral","sentiment_score":0.07744159024547446,"num_words":11,"start":386.95502,"end":394.18},{"sentences":[{"text":"We'll wait for your payment.","start":394.18,"end":395.30002,"sentiment":"neutral","sentiment_score":0.13056898191571237},{"text":"I will advise our tech team that you will be making a payment today because your account is on the list from our tech rep, okay, department.","start":395.30002,"end":403.08002,"sentiment":"neutral","sentiment_score":0.06761367067142769},{"text":"Okay.","start":404.40894,"end":404.64893,"sentiment":"positive","sentiment_score":0.38316065073013306},{"text":"Thank you, Harmit.","start":404.64893,"end":405.68893,"sentiment":"positive","sentiment_score":0.5941308935483297},{"text":"Have a good one.","start":405.68893,"end":406.74893,"sentiment":"positive","sentiment_score":0.5466665998101234}],"sentiment":"neutral","sentiment_score":0.17076584370806813,"num_words":40,"start":394.18,"end":406.74893},{"sentences":[{"text":"Thank you.","start":407.92892,"end":408.24893,"sentiment":"positive","sentiment_score":0.7706547677516937},{"text":"Bye.","start":408.24893,"end":408.74393,"sentiment":"neutral","sentiment_score":-0.08529642224311829}],"sentiment":"positive","sentiment_score":0.4853377044200897,"num_words":3,"start":407.92892,"end":408.74393}]}}]},{"alternatives":[{"transcript":"Hello? Okay. Okay. No worries. No, John. I'll have a look at that check that myself. Yeah. Yeah. And also also, just wanna check if I can cancel the contract for the Wi Fi, if possible. We're gonna move how soon, actually? No. But the thing is there's only a Wi Fi there. I'm not moving to a new house of my own. I'm moving, like, a room. Yeah. Yeah. It's also yeah. It already had Wi Fi from the landlord. That's all. Yeah. Yeah. July 5. Yeah. Sure. Yeah. Yeah. Of course. Yeah. Yep. No worries. Mhmm. Yep. Mhmm. Yeah. Like, on July 1, I need to do just the due invoice and the twenty two twenty two days for the July. Right? Okay. Okay. Got it. Okay. Yes. Sure. Sure. Can I can I make a whole payment on July 1 if possible, like June and July both? Oh, okay. Yeah. Sure. Sure. Sure. Yeah. No worries. Yep. Thank you. Yep. I mean, I'm not sure. Like, I might for another some days, but July 5 will be the day that I'll be more. But, I mean, if if I have the Internet services till July 22, then it should be okay. So you can cancel my, like, yeah. Yeah. Sure. Sure. And also, like, by any by any chance, like, I might not move and I need a services, like, maybe continue for some time. Can I do that again? Okay. Mhmm. Okay. Yeah. Before you cancel the services on twenty second. So, like, July 10? Okay. Okay. Sure. Sure. Yes. Definitely. Yes. Thank you. Yep. No worries. Perfect. Thank you. You too. Bye.","confidence":0.98291016,"words":[{"word":"hello","start":3.04,"end":3.54,"confidence":0.9470215,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.018516257405281067},{"word":"okay","start":17.175,"end":17.675,"confidence":0.71972656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0741509348154068},{"word":"okay","start":17.895,"end":18.215,"confidence":0.96972656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04633765667676926},{"word":"no","start":18.215,"end":18.455,"confidence":0.9013672,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.021965354681015015},{"word":"worries","start":18.455,"end":18.955,"confidence":0.9753418,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.08668778836727142},{"word":"no","start":19.575,"end":19.895,"confidence":0.5975342,"punctuated_word":"No,","sentiment":"neutral","sentiment_score":-0.18634562194347384},{"word":"john","start":19.895,"end":20.295,"confidence":0.57562256,"punctuated_word":"John.","sentiment":"neutral","sentiment_score":-0.18750333786010745},{"word":"i'll","start":20.295,"end":20.535,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.16710500419139862},{"word":"have","start":20.535,"end":20.775,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1388397216796875},{"word":"a","start":20.775,"end":20.855,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13426265120506287},{"word":"look","start":20.855,"end":21.095,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.10281765460968018},{"word":"at","start":21.095,"end":21.255,"confidence":0.5336914,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1503598988056183},{"word":"that","start":21.255,"end":21.415,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13715073466300964},{"word":"check","start":21.575,"end":21.814999,"confidence":0.41601562,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.12387850135564804},{"word":"that","start":21.814999,"end":22.055,"confidence":0.9194336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14708273112773895},{"word":"myself","start":22.055,"end":22.455,"confidence":0.85595703,"punctuated_word":"myself.","sentiment":"neutral","sentiment_score":-0.11679812520742416},{"word":"yeah","start":22.455,"end":22.955,"confidence":0.94628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05239585041999817},{"word":"yeah","start":24.455,"end":24.695,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08547206223011017},{"word":"and","start":24.695,"end":24.935,"confidence":0.96972656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09803631901741028},{"word":"also","start":24.935,"end":25.335,"confidence":0.8017578,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.08467712253332138},{"word":"also","start":25.335,"end":25.835,"confidence":0.7807617,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.08104464411735535},{"word":"just","start":26.535,"end":26.775,"confidence":0.6875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0876692682504654},{"word":"wanna","start":26.775,"end":27.015,"confidence":0.92578125,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.10826581716537476},{"word":"check","start":27.015,"end":27.335,"confidence":0.9941406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.09125004708766936},{"word":"if","start":27.335,"end":27.494999,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15714463591575625},{"word":"i","start":27.494999,"end":27.654999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18872971832752228},{"word":"can","start":27.654999,"end":28.154999,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1952921748161316},{"word":"cancel","start":28.93,"end":29.27,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.16965237259864807},{"word":"the","start":29.27,"end":29.61,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22667264938354492},{"word":"contract","start":29.61,"end":29.95,"confidence":0.99121094,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.17937341332435608},{"word":"for","start":29.95,"end":30.29,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1453266441822052},{"word":"the","start":30.29,"end":30.53,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13173313438892365},{"word":"wi","start":30.53,"end":30.77,"confidence":0.8857422,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.10453475266695024},{"word":"fi","start":30.77,"end":31.09,"confidence":0.8432617,"punctuated_word":"Fi,","sentiment":"neutral","sentiment_score":-0.1117454394698143},{"word":"if","start":31.09,"end":31.33,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1572604477405548},{"word":"possible","start":31.33,"end":31.83,"confidence":0.9436035,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.14521747827529907},{"word":"we're","start":39.09,"end":39.33,"confidence":0.8432617,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.09090980887413024},{"word":"gonna","start":39.33,"end":39.65,"confidence":0.9921875,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.09250734746456146},{"word":"move","start":39.65,"end":39.89,"confidence":1.0,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.06421935558319092},{"word":"how","start":39.89,"end":40.13,"confidence":0.6791992,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.048040300607681274},{"word":"soon","start":40.13,"end":40.45,"confidence":0.90063477,"punctuated_word":"soon,","sentiment":"neutral","sentiment_score":-0.06478586792945862},{"word":"actually","start":40.45,"end":40.95,"confidence":0.7751465,"punctuated_word":"actually?","sentiment":"neutral","sentiment_score":-0.04644140973687172},{"word":"no","start":46.025,"end":46.265,"confidence":0.91308594,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1348804086446762},{"word":"but","start":46.265,"end":46.765,"confidence":0.73876953,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.14193136990070343},{"word":"the","start":47.065002,"end":47.225002,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17481400072574615},{"word":"thing","start":47.225002,"end":47.465,"confidence":0.984375,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.1993943154811859},{"word":"is","start":47.465,"end":47.945,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14857083559036255},{"word":"there's","start":47.945,"end":48.265,"confidence":0.8041992,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1820371150970459},{"word":"only","start":48.265,"end":48.505,"confidence":0.9951172,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.15625464916229248},{"word":"a","start":48.505,"end":48.745003,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1588730812072754},{"word":"wi","start":48.745003,"end":48.985,"confidence":0.92578125,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.11523932218551636},{"word":"fi","start":48.985,"end":49.225002,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.08305035531520844},{"word":"there","start":49.225002,"end":49.625,"confidence":0.984375,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.152635395526886},{"word":"i'm","start":49.625,"end":49.865,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14637991786003113},{"word":"not","start":49.865,"end":50.185,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.150855153799057},{"word":"moving","start":50.185,"end":50.505,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.17625904083251953},{"word":"to","start":50.505,"end":50.665,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21032391488552096},{"word":"a","start":50.665,"end":50.825,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21097645163536072},{"word":"new","start":50.825,"end":51.145,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.20334139466285703},{"word":"house","start":51.145,"end":51.465,"confidence":1.0,"punctuated_word":"house","sentiment":"neutral","sentiment_score":-0.17073482275009155},{"word":"of","start":51.465,"end":51.625,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2195184975862503},{"word":"my","start":51.625,"end":51.785,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2139098346233368},{"word":"own","start":51.785,"end":52.025,"confidence":0.9904785,"punctuated_word":"own.","sentiment":"neutral","sentiment_score":-0.1760081946849823},{"word":"i'm","start":52.025,"end":52.185,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1125752329826355},{"word":"moving","start":52.185,"end":52.505,"confidence":0.9436035,"punctuated_word":"moving,","sentiment":"neutral","sentiment_score":-0.11611148715019226},{"word":"like","start":52.505,"end":52.825,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11555910110473631},{"word":"a","start":52.825,"end":52.905,"confidence":0.8051758,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08679664134979248},{"word":"room","start":52.905,"end":53.405,"confidence":1.0,"punctuated_word":"room.","sentiment":"neutral","sentiment_score":-0.10924850404262544},{"word":"yeah","start":60.86,"end":61.26,"confidence":0.80249023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024924878031015396},{"word":"yeah","start":61.26,"end":61.5,"confidence":0.9916992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02715405821800232},{"word":"it's","start":61.5,"end":61.82,"confidence":0.9580078,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03679399564862251},{"word":"also","start":61.82,"end":62.06,"confidence":0.484375,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.04024093598127365},{"word":"yeah","start":62.22,"end":62.46,"confidence":0.99658203,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04579342529177666},{"word":"it","start":62.46,"end":62.7,"confidence":0.5229492,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.06984562426805496},{"word":"already","start":62.7,"end":63.02,"confidence":0.91748047,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.03915654495358467},{"word":"had","start":63.02,"end":63.5,"confidence":0.8886719,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.04688855260610581},{"word":"wi","start":63.5,"end":63.9,"confidence":0.34643555,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.03745048493146896},{"word":"fi","start":63.9,"end":64.06,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.01960650645196438},{"word":"from","start":64.06,"end":64.38,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.06065502390265465},{"word":"the","start":64.38,"end":64.54,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06128978729248047},{"word":"landlord","start":64.54,"end":65.04,"confidence":0.9135742,"punctuated_word":"landlord.","sentiment":"neutral","sentiment_score":-0.05855846777558327},{"word":"that's","start":65.1,"end":65.34,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.06578411161899567},{"word":"all","start":65.34,"end":65.58,"confidence":0.98291016,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.05747770145535469},{"word":"yeah","start":65.58,"end":66.08,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.023872382938861847},{"word":"yeah","start":68.06,"end":68.56,"confidence":0.9741211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012013563886284828},{"word":"july","start":75.854996,"end":76.30499,"confidence":0.8313802,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.04977366328239441},{"word":"5","start":76.30499,"end":76.75499,"confidence":0.8313802,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":-0.014746150001883509},{"word":"yeah","start":79.615,"end":80.115,"confidence":0.98217773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00543060339987278},{"word":"sure","start":83.535,"end":84.035,"confidence":0.9748535,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03313102573156357},{"word":"yeah","start":86.335,"end":86.835,"confidence":0.7414551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0098564475774765},{"word":"yeah","start":90.909996,"end":91.15,"confidence":0.9584961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0034924596548080444},{"word":"of","start":91.15,"end":91.65,"confidence":0.94628906,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.015320170670747755},{"word":"course","start":92.11,"end":92.43,"confidence":0.9995117,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.02090880461037159},{"word":"yeah","start":92.43,"end":92.93,"confidence":0.8972168,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04365602508187294},{"word":"yep","start":94.909996,"end":95.409996,"confidence":0.9020996,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.28685683012008667},{"word":"no","start":172.20001,"end":172.44,"confidence":0.96875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.20106032490730288},{"word":"worries","start":172.44,"end":172.94,"confidence":0.99658203,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.19780287146568296},{"word":"mhmm","start":184.68001,"end":185.145,"confidence":0.99450684,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0539548434317112},{"word":"yep","start":192.345,"end":192.845,"confidence":0.98706055,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08555685728788376},{"word":"mhmm","start":222.915,"end":223.415,"confidence":0.9316406,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11543497443199158},{"word":"yeah","start":229.9,"end":230.29999,"confidence":0.92089844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.049708861857652664},{"word":"like","start":230.29999,"end":230.79999,"confidence":0.90844727,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.11400721967220306},{"word":"on","start":231.18,"end":231.42,"confidence":0.8305664,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07405004650354385},{"word":"july","start":231.42,"end":231.7,"confidence":0.97924805,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.0637994036078453},{"word":"1","start":231.7,"end":231.98,"confidence":0.97924805,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":-0.06397891044616699},{"word":"i","start":231.98,"end":232.37999,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08336503058671951},{"word":"need","start":232.37999,"end":232.62,"confidence":0.96875,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08568639308214188},{"word":"to","start":232.62,"end":232.78,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07698719948530197},{"word":"do","start":232.78,"end":232.93999,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09073865413665771},{"word":"just","start":232.93999,"end":233.43999,"confidence":0.96972656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07870994508266449},{"word":"the","start":234.06,"end":234.21999,"confidence":0.3239746,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10882400721311568},{"word":"due","start":234.21999,"end":234.45999,"confidence":0.4724121,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.11456821858882904},{"word":"invoice","start":234.45999,"end":234.93999,"confidence":0.9941406,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.07864166051149368},{"word":"and","start":234.93999,"end":235.26,"confidence":0.9301758,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10928323119878768},{"word":"the","start":235.26,"end":235.42,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11990948021411896},{"word":"twenty","start":235.42,"end":235.9,"confidence":0.90722656,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.09243840724229813},{"word":"two","start":235.9,"end":236.29999,"confidence":0.93359375,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.09580500423908234},{"word":"twenty","start":236.29999,"end":236.62,"confidence":0.9199219,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.0905955508351326},{"word":"two","start":236.62,"end":236.7,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.09717191010713576},{"word":"days","start":236.7,"end":237.09999,"confidence":0.9970703,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.08445532619953156},{"word":"for","start":237.09999,"end":237.26,"confidence":0.9589844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08750107139348984},{"word":"the","start":237.26,"end":237.5,"confidence":0.80810547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1035345196723938},{"word":"july","start":237.5,"end":237.81999,"confidence":0.9411621,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.08245411515235901},{"word":"right","start":237.81999,"end":238.31999,"confidence":0.99658203,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.005337988957762718},{"word":"okay","start":239.73999,"end":240.23999,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06391741335391998},{"word":"okay","start":245.755,"end":246.155,"confidence":0.9797363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03472137823700905},{"word":"got","start":246.155,"end":246.475,"confidence":0.98828125,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.012848347425460815},{"word":"it","start":246.475,"end":246.975,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.012443874031305311},{"word":"okay","start":250.395,"end":250.895,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012277152389287949},{"word":"yes","start":255.515,"end":256.015,"confidence":0.9753418,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.1904943287372589},{"word":"sure","start":257.69998,"end":257.94,"confidence":0.94384766,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.0019875336438417435},{"word":"sure","start":257.94,"end":258.44,"confidence":0.9880371,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04048871994018555},{"word":"can","start":258.58,"end":258.74,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07474522292613983},{"word":"i","start":258.74,"end":259.13998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0680135115981102},{"word":"can","start":259.13998,"end":259.22,"confidence":0.97998047,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08946412801742554},{"word":"i","start":259.22,"end":259.72,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10678455233573914},{"word":"make","start":260.02,"end":260.25998,"confidence":0.90527344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.09497473388910294},{"word":"a","start":260.25998,"end":260.5,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11390780657529832},{"word":"whole","start":260.5,"end":260.81998,"confidence":0.99609375,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.08646941184997559},{"word":"payment","start":260.81998,"end":261.3,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.08442672342061996},{"word":"on","start":261.3,"end":261.53998,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.058946672827005386},{"word":"july","start":261.53998,"end":261.86,"confidence":0.99609375,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.05030165985226631},{"word":"1","start":261.86,"end":262.18,"confidence":0.99609375,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.0594744011759758},{"word":"if","start":262.18,"end":262.34,"confidence":0.5522461,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07615207135677338},{"word":"possible","start":262.34,"end":262.81998,"confidence":0.7519531,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":0.05559223517775536},{"word":"like","start":262.81998,"end":263.06,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05482281744480133},{"word":"june","start":263.06,"end":263.3,"confidence":0.6245117,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.03790072351694107},{"word":"and","start":263.3,"end":263.46,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04467818886041641},{"word":"july","start":263.46,"end":263.86,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.03810364753007889},{"word":"both","start":263.86,"end":264.36,"confidence":0.9082031,"punctuated_word":"both?","sentiment":"neutral","sentiment_score":0.033177703619003296},{"word":"oh","start":267.46,"end":267.62,"confidence":0.8310547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10147025436162949},{"word":"okay","start":267.62,"end":268.035,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.09742055833339693},{"word":"yeah","start":273.395,"end":273.715,"confidence":0.98291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12554475665092468},{"word":"sure","start":273.715,"end":274.035,"confidence":0.9921875,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.040291301906108856},{"word":"sure","start":274.035,"end":274.195,"confidence":0.9975586,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.01877945475280285},{"word":"sure","start":274.195,"end":274.695,"confidence":0.9941406,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.030719133093953133},{"word":"yeah","start":279.075,"end":279.315,"confidence":0.9633789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022223232313990593},{"word":"no","start":279.315,"end":279.555,"confidence":0.98291016,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10717213898897172},{"word":"worries","start":279.555,"end":280.055,"confidence":0.982666,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09152186661958694},{"word":"yep","start":295.56,"end":295.815,"confidence":0.713501,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.25591355562210083},{"word":"thank","start":298.775,"end":299.015,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5394778251647949},{"word":"you","start":299.015,"end":299.515,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4991368055343628},{"word":"yep","start":300.055,"end":300.555,"confidence":0.9909668,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05654769763350487},{"word":"i","start":310.69998,"end":310.86,"confidence":0.5541992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10255352407693864},{"word":"mean","start":310.86,"end":311.1,"confidence":0.9729004,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.08060221374034882},{"word":"i'm","start":311.1,"end":311.34,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09113135188817978},{"word":"not","start":311.34,"end":311.58,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11055656522512436},{"word":"sure","start":311.58,"end":311.82,"confidence":0.8046875,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.10683704912662506},{"word":"like","start":311.82,"end":312.13998,"confidence":0.9267578,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.06314683705568314},{"word":"i","start":312.13998,"end":312.38,"confidence":0.70947266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07053022086620331},{"word":"might","start":312.38,"end":312.54,"confidence":0.50341797,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.0841846764087677},{"word":"for","start":312.94,"end":313.41998,"confidence":0.6230469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07841349393129349},{"word":"another","start":313.41998,"end":313.9,"confidence":0.9873047,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.07117144763469696},{"word":"some","start":313.9,"end":314.13998,"confidence":0.48486328,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.09876663237810136},{"word":"days","start":314.13998,"end":314.46,"confidence":0.89331055,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.06586753576993942},{"word":"but","start":314.46,"end":314.96,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04133257269859314},{"word":"july","start":315.1,"end":315.38,"confidence":0.92407227,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.057124048471450806},{"word":"5","start":315.38,"end":315.66,"confidence":0.92407227,"punctuated_word":"5","sentiment":"neutral","sentiment_score":-0.06795661151409149},{"word":"will","start":315.66,"end":315.9,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0669471025466919},{"word":"be","start":315.9,"end":316.06,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08406947553157806},{"word":"the","start":316.06,"end":316.22,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06415621936321259},{"word":"day","start":316.22,"end":316.38,"confidence":0.9921875,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.0400201678276062},{"word":"that","start":316.38,"end":316.62,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04137215763330459},{"word":"i'll","start":316.62,"end":316.78,"confidence":0.9824219,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0594000443816185},{"word":"be","start":316.78,"end":316.94,"confidence":0.79052734,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05665282532572746},{"word":"more","start":316.94,"end":317.44,"confidence":0.82543945,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.06421919912099838},{"word":"but","start":318.06,"end":318.56,"confidence":0.845459,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.0026191240176558495},{"word":"i","start":319.1,"end":319.18,"confidence":0.9135742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016830213367938995},{"word":"mean","start":319.18,"end":319.41998,"confidence":0.99902344,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.02666938304901123},{"word":"if","start":319.41998,"end":319.58,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04491450637578964},{"word":"if","start":319.58,"end":319.74,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04376843944191933},{"word":"i","start":319.74,"end":319.9,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04045301303267479},{"word":"have","start":319.9,"end":320.06,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01811138540506363},{"word":"the","start":320.06,"end":320.22,"confidence":0.9013672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01309916004538536},{"word":"internet","start":320.22,"end":320.62,"confidence":0.79052734,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.019881844520568848},{"word":"services","start":320.62,"end":321.12,"confidence":0.84277344,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.007188178598880768},{"word":"till","start":321.26,"end":321.74,"confidence":0.51171875,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.015687543898820877},{"word":"july","start":321.74,"end":322.26,"confidence":0.82576495,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.023564958944916725},{"word":"22","start":322.26,"end":322.78003,"confidence":0.82576495,"punctuated_word":"22,","sentiment":"neutral","sentiment_score":0.03816816583275795},{"word":"then","start":322.78,"end":323.02,"confidence":0.98535156,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05672372877597809},{"word":"it","start":323.02,"end":323.18,"confidence":0.64501953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05168033391237259},{"word":"should","start":323.18,"end":323.34,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.08093427121639252},{"word":"be","start":323.34,"end":323.41998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03615988790988922},{"word":"okay","start":323.41998,"end":323.91998,"confidence":0.9562988,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.01886129565536976},{"word":"so","start":324.54,"end":324.69998,"confidence":0.5913086,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0013105161488056185},{"word":"you","start":324.69998,"end":324.78,"confidence":0.8935547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0074419304728508},{"word":"can","start":324.78,"end":325.02,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0024788305163383484},{"word":"cancel","start":325.02,"end":325.34,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.023912809789180756},{"word":"my","start":325.34,"end":325.84,"confidence":0.7536621,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":0.02115647867321968},{"word":"like","start":325.9,"end":326.265,"confidence":0.8869629,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.02700500376522541},{"word":"yeah","start":340.105,"end":340.32,"confidence":0.97436523,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03774859011173248},{"word":"yeah","start":343.36002,"end":343.68,"confidence":0.8786621,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007201750762760639},{"word":"sure","start":343.68,"end":343.92,"confidence":0.9892578,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03366639465093613},{"word":"sure","start":343.92,"end":344.16,"confidence":0.99365234,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.0764697790145874},{"word":"and","start":344.16,"end":344.4,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.056551918387413025},{"word":"also","start":344.4,"end":344.88,"confidence":0.7890625,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.07615739107131958},{"word":"like","start":344.88,"end":345.28,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.07997564971446991},{"word":"by","start":345.28,"end":345.76,"confidence":0.9941406,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.06128989905118942},{"word":"any","start":345.76,"end":346.26,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.014870254322886469},{"word":"by","start":346.72,"end":347.04,"confidence":0.9863281,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.00843830406665802},{"word":"any","start":347.04,"end":347.36002,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.014128129929304125},{"word":"chance","start":347.36002,"end":347.84,"confidence":0.9916992,"punctuated_word":"chance,","sentiment":"neutral","sentiment_score":0.011194141581654549},{"word":"like","start":347.84,"end":348.34,"confidence":0.9916992,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0023811347782611847},{"word":"i","start":349.12,"end":349.44,"confidence":0.8461914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01479008048772812},{"word":"might","start":349.44,"end":349.84,"confidence":0.9970703,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.009899020195007324},{"word":"not","start":349.84,"end":350.16,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03228453919291496},{"word":"move","start":350.16,"end":350.64,"confidence":1.0,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.07247268408536911},{"word":"and","start":350.64,"end":350.96002,"confidence":0.5024414,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.043533068150281906},{"word":"i","start":350.96002,"end":351.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05118134617805481},{"word":"need","start":351.04,"end":351.36002,"confidence":0.89746094,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.037283848971128464},{"word":"a","start":351.36002,"end":351.52002,"confidence":0.47094727,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.022703304886817932},{"word":"services","start":351.52002,"end":352.0,"confidence":0.75097656,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":-0.027949366718530655},{"word":"like","start":352.0,"end":352.32,"confidence":0.97143555,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.020145677030086517},{"word":"maybe","start":352.32,"end":352.82,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.017275646328926086},{"word":"continue","start":352.96002,"end":353.46002,"confidence":0.9716797,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.013263553380966188},{"word":"for","start":353.76,"end":354.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.007431656122207642},{"word":"some","start":354.0,"end":354.24002,"confidence":0.95947266,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.03082583099603653},{"word":"time","start":354.24002,"end":354.74002,"confidence":0.9543457,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.023199206218123436},{"word":"can","start":354.80002,"end":355.04,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0002427026629447937},{"word":"i","start":355.04,"end":355.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02157922461628914},{"word":"do","start":355.12,"end":355.36002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.016859326511621475},{"word":"that","start":355.36002,"end":355.52002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01150229200720787},{"word":"again","start":355.52002,"end":356.02002,"confidence":0.99902344,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.0009107664227485656},{"word":"okay","start":366.19498,"end":366.35498,"confidence":0.87646484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.029989130795001984},{"word":"mhmm","start":366.35498,"end":366.85498,"confidence":0.9293213,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01149112731218338},{"word":"okay","start":371.14,"end":371.64,"confidence":0.94091797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013264026492834091},{"word":"yeah","start":374.26,"end":374.76,"confidence":0.81347656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02778824232518673},{"word":"before","start":374.82,"end":375.22,"confidence":0.9951172,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":-0.04713844507932663},{"word":"you","start":375.22,"end":375.38,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06723648309707642},{"word":"cancel","start":375.38,"end":375.78,"confidence":0.5629883,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.08611726760864258},{"word":"the","start":375.78,"end":375.94,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1047830805182457},{"word":"services","start":375.94,"end":376.34,"confidence":0.7841797,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.08167999237775803},{"word":"on","start":376.34,"end":376.5,"confidence":0.8798828,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03703226149082184},{"word":"twenty","start":376.5,"end":376.82,"confidence":0.9902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.044313207268714905},{"word":"second","start":376.82,"end":377.32,"confidence":0.99365234,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.04126274958252907},{"word":"so","start":382.74002,"end":382.90002,"confidence":0.9265137,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.03950873017311096},{"word":"like","start":382.90002,"end":383.22,"confidence":0.99658203,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03999558463692665},{"word":"july","start":383.22,"end":383.6625,"confidence":0.99641925,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.02837502397596836},{"word":"10","start":383.6625,"end":384.105,"confidence":0.99641925,"punctuated_word":"10?","sentiment":"neutral","sentiment_score":-0.028865806758403775},{"word":"okay","start":385.70502,"end":386.105,"confidence":0.9375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006165364757180214},{"word":"okay","start":386.105,"end":386.605,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006724903360009193},{"word":"sure","start":387.545,"end":388.045,"confidence":0.9921875,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.010795457288622856},{"word":"sure","start":388.105,"end":388.42502,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.019845113158226013},{"word":"yes","start":388.42502,"end":388.92502,"confidence":0.9797363,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02253376692533493},{"word":"definitely","start":391.465,"end":391.965,"confidence":0.99658203,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.06386296451091766},{"word":"yes","start":394.105,"end":394.42502,"confidence":0.80908203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1052522361278534},{"word":"thank","start":394.42502,"end":394.665,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2817882299423218},{"word":"you","start":394.665,"end":395.165,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24617385864257812},{"word":"yep","start":395.945,"end":396.445,"confidence":0.8625488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.059835463762283325},{"word":"no","start":400.15,"end":400.39,"confidence":0.6230469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06315815448760986},{"word":"worries","start":400.39,"end":400.89,"confidence":0.9675293,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08263535052537918},{"word":"perfect","start":402.79,"end":403.29,"confidence":0.97680664,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4499191045761109},{"word":"thank","start":404.23,"end":404.47,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4702523350715637},{"word":"you","start":404.47,"end":404.97,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.42668694257736206},{"word":"you","start":406.87,"end":407.11002,"confidence":0.6972656,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.42152464389801025},{"word":"too","start":407.11002,"end":407.35,"confidence":0.9980469,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2443069964647293},{"word":"bye","start":407.35,"end":407.85,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.30317437648773193}],"paragraphs":{"transcript":"\nHello? Okay. Okay. No worries. No, John.\n\nI'll have a look at that check that myself. Yeah. Yeah. And also also, just wanna check if I can cancel the contract for the Wi Fi, if possible. We're gonna move how soon, actually?\n\nNo. But the thing is there's only a Wi Fi there. I'm not moving to a new house of my own. I'm moving, like, a room. Yeah.\n\nYeah. It's also yeah. It already had Wi Fi from the landlord. That's all. Yeah.\n\nYeah. July 5. Yeah. Sure. Yeah.\n\nYeah. Of course. Yeah. Yep. No worries.\n\nMhmm. Yep. Mhmm. Yeah. Like, on July 1, I need to do just the due invoice and the twenty two twenty two days for the July.\n\nRight? Okay. Okay. Got it. Okay.\n\nYes. Sure. Sure. Can I can I make a whole payment on July 1 if possible, like June and July both? Oh, okay.\n\nYeah. Sure. Sure. Sure. Yeah.\n\nNo worries. Yep. Thank you. Yep. I mean, I'm not sure.\n\nLike, I might for another some days, but July 5 will be the day that I'll be more. But, I mean, if if I have the Internet services till July 22, then it should be okay. So you can cancel my, like, yeah. Yeah. Sure.\n\nSure. And also, like, by any by any chance, like, I might not move and I need a services, like, maybe continue for some time. Can I do that again? Okay. Mhmm.\n\nOkay. Yeah. Before you cancel the services on twenty second. So, like, July 10? Okay.\n\nOkay. Sure. Sure. Yes. Definitely.\n\nYes. Thank you. Yep. No worries. Perfect.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.018516257405281067},{"text":"Okay.","start":17.175,"end":17.675,"sentiment":"neutral","sentiment_score":-0.0741509348154068},{"text":"Okay.","start":17.895,"end":18.215,"sentiment":"neutral","sentiment_score":-0.04633765667676926},{"text":"No worries.","start":18.215,"end":18.955,"sentiment":"neutral","sentiment_score":-0.05432657152414322},{"text":"No, John.","start":19.575,"end":20.295,"sentiment":"neutral","sentiment_score":-0.18692447990179065}],"sentiment":"neutral","sentiment_score":-0.08349634813410896,"num_words":7,"start":3.04,"end":20.295},{"sentences":[{"text":"I'll have a look at that check that myself.","start":20.295,"end":22.455,"sentiment":"neutral","sentiment_score":-0.13536611364947426},{"text":"Yeah.","start":22.455,"end":22.955,"sentiment":"neutral","sentiment_score":-0.05239585041999817},{"text":"Yeah.","start":24.455,"end":24.695,"sentiment":"neutral","sentiment_score":-0.08547206223011017},{"text":"And also also, just wanna check if I can cancel the contract for the Wi Fi, if possible.","start":24.695,"end":31.83,"sentiment":"neutral","sentiment_score":-0.13686811551451683},{"text":"We're gonna move how soon, actually?","start":39.09,"end":40.95,"sentiment":"neutral","sentiment_score":-0.06781734836598237}],"sentiment":"neutral","sentiment_score":-0.12076266014150211,"num_words":35,"start":20.295,"end":40.95},{"sentences":[{"text":"No.","start":46.025,"end":46.265,"sentiment":"neutral","sentiment_score":-0.1348804086446762},{"text":"But the thing is there's only a Wi Fi there.","start":46.265,"end":49.625,"sentiment":"neutral","sentiment_score":-0.15128004401922227},{"text":"I'm not moving to a new house of my own.","start":49.625,"end":52.025,"sentiment":"neutral","sentiment_score":-0.18783072233200074},{"text":"I'm moving, like, a room.","start":52.025,"end":53.405,"sentiment":"neutral","sentiment_score":-0.1080581933259964},{"text":"Yeah.","start":60.86,"end":61.26,"sentiment":"neutral","sentiment_score":-0.024924878031015396}],"sentiment":"neutral","sentiment_score":-0.15152607099325568,"num_words":27,"start":46.025,"end":61.26},{"sentences":[{"text":"Yeah.","start":61.26,"end":61.5,"sentiment":"neutral","sentiment_score":-0.02715405821800232},{"text":"It's also yeah.","start":61.5,"end":62.46,"sentiment":"neutral","sentiment_score":-0.04094278564055761},{"text":"It already had Wi Fi from the landlord.","start":62.46,"end":65.04,"sentiment":"neutral","sentiment_score":-0.049181374022737145},{"text":"That's all.","start":65.1,"end":65.58,"sentiment":"neutral","sentiment_score":-0.06163090653717518},{"text":"Yeah.","start":65.58,"end":66.08,"sentiment":"neutral","sentiment_score":-0.023872382938861847}],"sentiment":"neutral","sentiment_score":-0.046037840222318965,"num_words":15,"start":61.26,"end":66.08},{"sentences":[{"text":"Yeah.","start":68.06,"end":68.56,"sentiment":"neutral","sentiment_score":-0.012013563886284828},{"text":"July 5.","start":75.854996,"end":76.75499,"sentiment":"neutral","sentiment_score":-0.03225990664213896},{"text":"Yeah.","start":79.615,"end":80.115,"sentiment":"neutral","sentiment_score":0.00543060339987278},{"text":"Sure.","start":83.535,"end":84.035,"sentiment":"neutral","sentiment_score":0.03313102573156357},{"text":"Yeah.","start":86.335,"end":86.835,"sentiment":"neutral","sentiment_score":0.0098564475774765}],"sentiment":"neutral","sentiment_score":-0.0046858834102749825,"num_words":6,"start":68.06,"end":86.835},{"sentences":[{"text":"Yeah.","start":90.909996,"end":91.15,"sentiment":"neutral","sentiment_score":0.0034924596548080444},{"text":"Of course.","start":91.15,"end":92.43,"sentiment":"neutral","sentiment_score":-0.018114487640559673},{"text":"Yeah.","start":92.43,"end":92.93,"sentiment":"neutral","sentiment_score":0.04365602508187294},{"text":"Yep.","start":94.909996,"end":95.409996,"sentiment":"neutral","sentiment_score":0.28685683012008667},{"text":"No worries.","start":172.20001,"end":172.94,"sentiment":"neutral","sentiment_score":0.19943159818649292}],"sentiment":"neutral","sentiment_score":0.09951993370694774,"num_words":7,"start":90.909996,"end":172.94},{"sentences":[{"text":"Mhmm.","start":184.68001,"end":185.145,"sentiment":"neutral","sentiment_score":-0.0539548434317112},{"text":"Yep.","start":192.345,"end":192.845,"sentiment":"neutral","sentiment_score":0.08555685728788376},{"text":"Mhmm.","start":222.915,"end":223.415,"sentiment":"neutral","sentiment_score":-0.11543497443199158},{"text":"Yeah.","start":229.9,"end":230.29999,"sentiment":"neutral","sentiment_score":-0.049708861857652664},{"text":"Like, on July 1, I need to do just the due invoice and the twenty two twenty two days for the July.","start":230.29999,"end":237.81999,"sentiment":"neutral","sentiment_score":-0.09075024114413695}],"sentiment":"neutral","sentiment_score":-0.0819248895232494,"num_words":26,"start":184.68001,"end":237.81999},{"sentences":[{"text":"Right?","start":237.81999,"end":238.31999,"sentiment":"neutral","sentiment_score":-0.005337988957762718},{"text":"Okay.","start":239.73999,"end":240.23999,"sentiment":"neutral","sentiment_score":0.06391741335391998},{"text":"Okay.","start":245.755,"end":246.155,"sentiment":"neutral","sentiment_score":0.03472137823700905},{"text":"Got it.","start":246.155,"end":246.975,"sentiment":"neutral","sentiment_score":0.012646110728383064},{"text":"Okay.","start":250.395,"end":250.895,"sentiment":"neutral","sentiment_score":-0.012277152389287949}],"sentiment":"neutral","sentiment_score":0.017719311950107414,"num_words":6,"start":237.81999,"end":250.895},{"sentences":[{"text":"Yes.","start":255.515,"end":256.015,"sentiment":"neutral","sentiment_score":-0.1904943287372589},{"text":"Sure.","start":257.69998,"end":257.94,"sentiment":"neutral","sentiment_score":0.0019875336438417435},{"text":"Sure.","start":257.94,"end":258.44,"sentiment":"neutral","sentiment_score":0.04048871994018555},{"text":"Can I can I make a whole payment on July 1 if possible, like June and July both?","start":258.58,"end":264.36,"sentiment":"neutral","sentiment_score":0.06821867844296826},{"text":"Oh, okay.","start":267.46,"end":268.035,"sentiment":"neutral","sentiment_score":-0.0994454063475132}],"sentiment":"neutral","sentiment_score":0.03830553583152916,"num_words":23,"start":255.515,"end":268.035},{"sentences":[{"text":"Yeah.","start":273.395,"end":273.715,"sentiment":"neutral","sentiment_score":-0.12554475665092468},{"text":"Sure.","start":273.715,"end":274.035,"sentiment":"neutral","sentiment_score":-0.040291301906108856},{"text":"Sure.","start":274.035,"end":274.195,"sentiment":"neutral","sentiment_score":0.01877945475280285},{"text":"Sure.","start":274.195,"end":274.695,"sentiment":"neutral","sentiment_score":0.030719133093953133},{"text":"Yeah.","start":279.075,"end":279.315,"sentiment":"neutral","sentiment_score":0.022223232313990593}],"sentiment":"neutral","sentiment_score":-0.018822847679257394,"num_words":5,"start":273.395,"end":279.315},{"sentences":[{"text":"No worries.","start":279.315,"end":280.055,"sentiment":"neutral","sentiment_score":0.09934700280427933},{"text":"Yep.","start":295.56,"end":295.815,"sentiment":"neutral","sentiment_score":0.25591355562210083},{"text":"Thank you.","start":298.775,"end":299.515,"sentiment":"positive","sentiment_score":0.5193073153495789},{"text":"Yep.","start":300.055,"end":300.555,"sentiment":"neutral","sentiment_score":0.05654769763350487},{"text":"I mean, I'm not sure.","start":310.69998,"end":311.82,"sentiment":"neutral","sentiment_score":-0.09833614081144333}],"sentiment":"neutral","sentiment_score":0.0961899259551005,"num_words":11,"start":279.315,"end":311.82},{"sentences":[{"text":"Like, I might for another some days, but July 5 will be the day that I'll be more.","start":311.82,"end":317.44,"sentiment":"neutral","sentiment_score":-0.06529618158108658},{"text":"But, I mean, if if I have the Internet services till July 22, then it should be okay.","start":318.06,"end":323.91998,"sentiment":"neutral","sentiment_score":0.029761157153795164},{"text":"So you can cancel my, like, yeah.","start":324.54,"end":340.32,"sentiment":"neutral","sentiment_score":0.0076267168458018985},{"text":"Yeah.","start":343.36002,"end":343.68,"sentiment":"neutral","sentiment_score":0.007201750762760639},{"text":"Sure.","start":343.68,"end":343.92,"sentiment":"neutral","sentiment_score":0.03366639465093613}],"sentiment":"neutral","sentiment_score":-0.012119450585709677,"num_words":45,"start":311.82,"end":343.92},{"sentences":[{"text":"Sure.","start":343.92,"end":344.16,"sentiment":"neutral","sentiment_score":0.0764697790145874},{"text":"And also, like, by any by any chance, like, I might not move and I need a services, like, maybe continue for some time.","start":344.16,"end":354.74002,"sentiment":"neutral","sentiment_score":-0.004135500251625975},{"text":"Can I do that again?","start":354.80002,"end":356.02002,"sentiment":"neutral","sentiment_score":-0.010121781378984451},{"text":"Okay.","start":366.19498,"end":366.35498,"sentiment":"neutral","sentiment_score":-0.029989130795001984},{"text":"Mhmm.","start":366.35498,"end":366.85498,"sentiment":"neutral","sentiment_score":-0.01149112731218338}],"sentiment":"neutral","sentiment_score":-0.003589731000829488,"num_words":32,"start":343.92,"end":366.85498},{"sentences":[{"text":"Okay.","start":371.14,"end":371.64,"sentiment":"neutral","sentiment_score":-0.013264026492834091},{"text":"Yeah.","start":374.26,"end":374.76,"sentiment":"neutral","sentiment_score":-0.02778824232518673},{"text":"Before you cancel the services on twenty second.","start":374.82,"end":377.32,"sentiment":"neutral","sentiment_score":-0.0636954358778894},{"text":"So, like, July 10?","start":382.74002,"end":384.105,"sentiment":"neutral","sentiment_score":-0.03418628638610244},{"text":"Okay.","start":385.70502,"end":386.105,"sentiment":"neutral","sentiment_score":-0.006165364757180214}],"sentiment":"neutral","sentiment_score":-0.04623508440951506,"num_words":15,"start":371.14,"end":386.105},{"sentences":[{"text":"Okay.","start":386.105,"end":386.605,"sentiment":"neutral","sentiment_score":-0.006724903360009193},{"text":"Sure.","start":387.545,"end":388.045,"sentiment":"neutral","sentiment_score":0.010795457288622856},{"text":"Sure.","start":388.105,"end":388.42502,"sentiment":"neutral","sentiment_score":0.019845113158226013},{"text":"Yes.","start":388.42502,"end":388.92502,"sentiment":"neutral","sentiment_score":0.02253376692533493},{"text":"Definitely.","start":391.465,"end":391.965,"sentiment":"neutral","sentiment_score":0.06386296451091766}],"sentiment":"neutral","sentiment_score":0.022062479704618453,"num_words":5,"start":386.105,"end":391.965},{"sentences":[{"text":"Yes.","start":394.105,"end":394.42502,"sentiment":"neutral","sentiment_score":0.1052522361278534},{"text":"Thank you.","start":394.42502,"end":395.165,"sentiment":"neutral","sentiment_score":0.26398104429244995},{"text":"Yep.","start":395.945,"end":396.445,"sentiment":"neutral","sentiment_score":0.059835463762283325},{"text":"No worries.","start":400.15,"end":400.89,"sentiment":"neutral","sentiment_score":0.07289675250649452},{"text":"Perfect.","start":402.79,"end":403.29,"sentiment":"positive","sentiment_score":0.4499191045761109}],"sentiment":"neutral","sentiment_score":0.18410891400916235,"num_words":7,"start":394.105,"end":403.29},{"sentences":[{"text":"Thank you.","start":404.23,"end":404.97,"sentiment":"positive","sentiment_score":0.4484696388244629},{"text":"You too.","start":406.87,"end":407.35,"sentiment":"neutral","sentiment_score":0.3329158201813698},{"text":"Bye.","start":407.35,"end":407.85,"sentiment":"neutral","sentiment_score":0.30317437648773193}],"sentiment":"positive","sentiment_score":0.37318905889987947,"num_words":5,"start":404.23,"end":407.85}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning. This is Airtel accounts, mister Harmit. We're just making a follow-up in reference to your unpaid invoice because your payment method did still decline due to insufficient funds. We're just wondering if you would like\n\nChannel 1: Okay.\n\nChannel 0: to use another\n\nChannel 1: Okay.\n\nChannel 0: card.\n\nChannel 1: No worries. No, John. I'll have a look at that check that myself. Yeah.\n\nChannel 0: Alright. Sure. Please\n\nChannel 1: Yeah.\n\nChannel 0: log\n\nChannel 1: And\n\nChannel 0: in\n\nChannel 1: also\n\nChannel 0: to the\n\nChannel 1: also, just wanna check if I can cancel the contract for the Wi Fi, if possible.\n\nChannel 0: Oh, okay. What is the reason you would like to cancel your services?\n\nChannel 1: We're gonna move how soon, actually?\n\nChannel 0: Oh, we can go ahead and transfer your services to your\n\nChannel 1: No.\n\nChannel 0: new\n\nChannel 1: But\n\nChannel 0: location\n\nChannel 1: the thing\n\nChannel 0: in\n\nChannel 1: is\n\nChannel 0: that way.\n\nChannel 1: there's only a Wi Fi there. I'm not moving to a new house of my own. I'm moving, like, a room.\n\nChannel 0: Oh, it's like you've already the Internet service from your new apartment has existing\n\nChannel 1: Yeah.\n\nChannel 0: connection?\n\nChannel 1: Yeah. It's also yeah. It already had Wi Fi from the landlord. That's all. Yeah.\n\nChannel 0: Oh, so the landlord already provided.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I got it. So if I may ask, Harmis, what is the preferred date for you to move out and cancel\n\nChannel 1: July\n\nChannel 0: your\n\nChannel 1: 5.\n\nChannel 0: service? July 5.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me check. Just give me a minute. In that way,\n\nChannel 1: Sure.\n\nChannel 0: this will be noted accordingly. Okay? And then while I\n\nChannel 1: Yeah.\n\nChannel 0: have you on the line, I would request you kindly process the payment so your\n\nChannel 1: Yeah. Of\n\nChannel 0: invoice would be\n\nChannel 1: course.\n\nChannel 0: updated.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Stay on the line. Okay? Thank you so\n\nChannel 1: Yep.\n\nChannel 0: much. Thank you so much for patiently waiting, Harmit.\n\nChannel 1: No worries.\n\nChannel 0: Alright. So, technically, our policy agreement for canceling the services is providing a thirty days notice. So, technically, we will take your notice from today. Today\n\nChannel 1: Mhmm.\n\nChannel 0: is the twenty second. So, basically, aside from your June invoice that you need to settle as soon as possible,\n\nChannel 1: Yep.\n\nChannel 0: you'll still be receiving an invoice on July 1 because our billing processes is every July 1 or every first of each month, your invoice is being sent, and that's covering the full month. However, since we are taking this notice as your thirty days, so the invoice by next month will until the July 22. And then for us to be able to proceed with the cancellation of services as you requested on the July 5, you\n\nChannel 1: Mhmm.\n\nChannel 0: also need to settle that outstanding to be sent on July 1. I hope it's clear. If it's\n\nChannel 1: Yeah.\n\nChannel 0: not,\n\nChannel 1: Like,\n\nChannel 0: let me know.\n\nChannel 1: on July 1, I need to do just the due invoice and the twenty two twenty two days for the July. Right?\n\nChannel 0: Yeah. That's correct. So July 1,\n\nChannel 1: Okay.\n\nChannel 0: you will be receiving an invoice covering July 1 until the twenty second.\n\nChannel 1: Okay.\n\nChannel 0: This is\n\nChannel 1: Got\n\nChannel 0: only\n\nChannel 1: it.\n\nChannel 0: covering your thirty days notice as today. Alright? And\n\nChannel 1: Okay.\n\nChannel 0: then today, we request you process your outstanding because it's already\n\nChannel 1: Yes.\n\nChannel 0: been overdue. And\n\nChannel 1: Sure. Sure. Can I\n\nChannel 0: alright.\n\nChannel 1: can I make a whole payment on July 1 if possible, like June and July both?\n\nChannel 0: Oh, no. Actually,\n\nChannel 1: Oh, okay.\n\nChannel 0: it's not because our account manager already asking us to make a follow-up because it's really\n\nChannel 1: Yeah.\n\nChannel 0: overdue,\n\nChannel 1: Sure. Sure.\n\nChannel 0: and\n\nChannel 1: Sure.\n\nChannel 0: we're we're paying this to the network in advance. So, yeah, it's\n\nChannel 1: Yeah. No worries.\n\nChannel 0: if you could settle the outstanding today, we would appreciate because it's already been overdue, Harmit. Alright. And you still have your username and password to log in through the web customer portal. Right? Okay.\n\nSo,\n\nChannel 1: Yep. Thank you. Yep.\n\nChannel 0: services canceled on July 5?\n\nChannel 1: I mean, I'm not sure. Like, I might for another some days, but July 5 will be the day that I'll be more. But,\n\nChannel 0: Okay.\n\nChannel 1: I mean, if if I have the Internet services till July 22, then it should be okay. So you can cancel\n\nChannel 0: Oh,\n\nChannel 1: my,\n\nChannel 0: yeah.\n\nChannel 1: like,\n\nChannel 0: Yeah. Or or the '11 or the tenth, just ensure the payment will be settled July so we can proceed accordingly, and you could\n\nChannel 1: yeah.\n\nChannel 0: avoid any late fees or additional\n\nChannel 1: Yeah. Sure.\n\nChannel 0: fees,\n\nChannel 1: Sure.\n\nChannel 0: and\n\nChannel 1: And\n\nChannel 0: we\n\nChannel 1: also,\n\nChannel 0: can process\n\nChannel 1: like,\n\nChannel 0: it\n\nChannel 1: by\n\nChannel 0: just monthly.\n\nChannel 1: any by any chance, like, I might not move and I need a services, like, maybe continue for some time. Can I do that again?\n\nChannel 0: Oh, you can just let us know. Or, here's the thing. If you are not really sure if you are moving in or no, please\n\nChannel 1: Okay.\n\nChannel 0: give\n\nChannel 1: Mhmm.\n\nChannel 0: us a call on the July 5. Just let us\n\nChannel 1: Okay.\n\nChannel 0: know. Or July 10, something like that before\n\nChannel 1: Yeah. Before\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: due\n\nChannel 1: cancel\n\nChannel 0: date of\n\nChannel 1: the services\n\nChannel 0: your bill.\n\nChannel 1: on twenty second.\n\nChannel 0: No. Before the due date of your bill.\n\nChannel 1: So, like, July 10?\n\nChannel 0: Yeah. Yes. Just\n\nChannel 1: Okay.\n\nChannel 0: let\n\nChannel 1: Okay.\n\nChannel 0: us know. Alright?\n\nChannel 1: Sure.\n\nChannel 0: But please\n\nChannel 1: Sure. Yes.\n\nChannel 0: settle your June. Okay?\n\nChannel 1: Definitely.\n\nChannel 0: Alright. Thank you, Harmit.\n\nChannel 1: Yes.\n\nChannel 0: We'll wait\n\nChannel 1: Thank\n\nChannel 0: for\n\nChannel 1: you.\n\nChannel 0: your payment. I will advise\n\nChannel 1: Yep.\n\nChannel 0: our tech team that you will be making a payment today because your account\n\nChannel 1: No\n\nChannel 0: is on\n\nChannel 1: worries.\n\nChannel 0: the list from our tech rep, okay, department.\n\nChannel 1: Perfect. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Thank you, Harmit. Have a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.018516257405281067}],"sentiment":"neutral","sentiment_score":0.018516257405281067,"channel":1,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"Hi.","start":3.12,"end":3.52,"sentiment":"neutral","sentiment_score":0.12433157861232758},{"text":"Good morning.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.27623505890369415},{"text":"This is Airtel accounts, mister Harmit.","start":4.64,"end":7.06,"sentiment":"neutral","sentiment_score":0.06628226613005002},{"text":"We're just making a follow-up in reference to your unpaid invoice because your payment method did still decline due to insufficient funds.","start":7.2,"end":15.705,"sentiment":"neutral","sentiment_score":-0.26256084255874157},{"text":"We're just wondering if you would like","start":15.705,"end":17.385,"sentiment":"neutral","sentiment_score":-0.09273462849003929}],"sentiment":"neutral","sentiment_score":-0.14081541164533087,"channel":0,"num_words":38,"start":3.12,"end":17.385},{"sentences":[{"text":"Okay.","start":17.175,"end":17.675,"sentiment":"neutral","sentiment_score":-0.0741509348154068}],"sentiment":"neutral","sentiment_score":-0.0741509348154068,"channel":1,"num_words":1,"start":17.175,"end":17.675},{"sentences":[{"text":"to use another","start":17.385,"end":18.105,"sentiment":"neutral","sentiment_score":-0.07149242113033931}],"sentiment":"neutral","sentiment_score":-0.07149242113033931,"channel":0,"num_words":3,"start":17.385,"end":18.105},{"sentences":[{"text":"Okay.","start":17.895,"end":18.215,"sentiment":"neutral","sentiment_score":-0.04633765667676926}],"sentiment":"neutral","sentiment_score":-0.04633765667676926,"channel":1,"num_words":1,"start":17.895,"end":18.215},{"sentences":[{"text":"card.","start":18.105,"end":18.605,"sentiment":"neutral","sentiment_score":-0.047492388635873795}],"sentiment":"neutral","sentiment_score":-0.047492388635873795,"channel":0,"num_words":1,"start":18.105,"end":18.605},{"sentences":[{"text":"No worries.","start":18.215,"end":18.955,"sentiment":"neutral","sentiment_score":-0.05432657152414322},{"text":"No, John.","start":19.575,"end":20.295,"sentiment":"neutral","sentiment_score":-0.18692447990179065},{"text":"I'll have a look at that check that myself.","start":20.295,"end":22.455,"sentiment":"neutral","sentiment_score":-0.13536611364947426},{"text":"Yeah.","start":22.455,"end":22.955,"sentiment":"neutral","sentiment_score":-0.05239585041999817}],"sentiment":"neutral","sentiment_score":-0.12522806972265244,"channel":1,"num_words":14,"start":18.215,"end":22.955},{"sentences":[{"text":"Alright.","start":23.224998,"end":23.705,"sentiment":"neutral","sentiment_score":-0.03314175456762314},{"text":"Sure.","start":23.705,"end":24.205,"sentiment":"neutral","sentiment_score":-0.01664729043841362},{"text":"Please","start":24.345001,"end":24.665,"sentiment":"neutral","sentiment_score":-0.09615831077098846}],"sentiment":"neutral","sentiment_score":-0.04864911859234174,"channel":0,"num_words":3,"start":23.224998,"end":24.665},{"sentences":[{"text":"Yeah.","start":24.455,"end":24.695,"sentiment":"neutral","sentiment_score":-0.08547206223011017}],"sentiment":"neutral","sentiment_score":-0.08547206223011017,"channel":1,"num_words":1,"start":24.455,"end":24.695},{"sentences":[{"text":"log","start":24.665,"end":24.825,"sentiment":"neutral","sentiment_score":-0.06327974051237106}],"sentiment":"neutral","sentiment_score":-0.06327974051237106,"channel":0,"num_words":1,"start":24.665,"end":24.825},{"sentences":[{"text":"And","start":24.695,"end":24.935,"sentiment":"neutral","sentiment_score":-0.09803631901741028}],"sentiment":"neutral","sentiment_score":-0.09803631901741028,"channel":1,"num_words":1,"start":24.695,"end":24.935},{"sentences":[{"text":"in","start":24.825,"end":24.985,"sentiment":"neutral","sentiment_score":-0.08355193585157394}],"sentiment":"neutral","sentiment_score":-0.08355193585157394,"channel":0,"num_words":1,"start":24.825,"end":24.985},{"sentences":[{"text":"also","start":24.935,"end":25.335,"sentiment":"neutral","sentiment_score":-0.08467712253332138}],"sentiment":"neutral","sentiment_score":-0.08467712253332138,"channel":1,"num_words":1,"start":24.935,"end":25.335},{"sentences":[{"text":"to the","start":24.985,"end":25.724998,"sentiment":"neutral","sentiment_score":-0.08169417455792427}],"sentiment":"neutral","sentiment_score":-0.08169417455792427,"channel":0,"num_words":2,"start":24.985,"end":25.724998},{"sentences":[{"text":"also, just wanna check if I can cancel the contract for the Wi Fi, if possible.","start":25.335,"end":31.83,"sentiment":"neutral","sentiment_score":-0.1425570398569107}],"sentiment":"neutral","sentiment_score":-0.1425570398569107,"channel":1,"num_words":16,"start":25.335,"end":31.83},{"sentences":[{"text":"Oh, okay.","start":33.3,"end":34.6,"sentiment":"neutral","sentiment_score":-0.07655775174498558},{"text":"What is the reason you would like to cancel your services?","start":34.82,"end":38.36,"sentiment":"neutral","sentiment_score":-0.1504691317677498}],"sentiment":"neutral","sentiment_score":-0.13909815022578606,"channel":0,"num_words":13,"start":33.3,"end":38.36},{"sentences":[{"text":"We're gonna move how soon, actually?","start":39.09,"end":40.95,"sentiment":"neutral","sentiment_score":-0.06781734836598237}],"sentiment":"neutral","sentiment_score":-0.06781734836598237,"channel":1,"num_words":6,"start":39.09,"end":40.95},{"sentences":[{"text":"Oh, we can go ahead and transfer your services to your","start":42.115,"end":46.115,"sentiment":"neutral","sentiment_score":-0.01694145468486981}],"sentiment":"neutral","sentiment_score":-0.01694145468486981,"channel":0,"num_words":11,"start":42.115,"end":46.115},{"sentences":[{"text":"No.","start":46.025,"end":46.265,"sentiment":"neutral","sentiment_score":-0.1348804086446762}],"sentiment":"neutral","sentiment_score":-0.1348804086446762,"channel":1,"num_words":1,"start":46.025,"end":46.265},{"sentences":[{"text":"new","start":46.115,"end":46.355,"sentiment":"neutral","sentiment_score":-0.11628150939941406}],"sentiment":"neutral","sentiment_score":-0.11628150939941406,"channel":0,"num_words":1,"start":46.115,"end":46.355},{"sentences":[{"text":"But","start":46.265,"end":46.765,"sentiment":"neutral","sentiment_score":-0.14193136990070343}],"sentiment":"neutral","sentiment_score":-0.14193136990070343,"channel":1,"num_words":1,"start":46.265,"end":46.765},{"sentences":[{"text":"location","start":46.355,"end":46.855,"sentiment":"neutral","sentiment_score":-0.1027461513876915}],"sentiment":"neutral","sentiment_score":-0.1027461513876915,"channel":0,"num_words":1,"start":46.355,"end":46.855},{"sentences":[{"text":"the thing","start":47.065002,"end":47.465,"sentiment":"neutral","sentiment_score":-0.18710415810346603}],"sentiment":"neutral","sentiment_score":-0.18710415810346603,"channel":1,"num_words":2,"start":47.065002,"end":47.465},{"sentences":[{"text":"in","start":47.395,"end":47.555,"sentiment":"neutral","sentiment_score":-0.1432953178882599}],"sentiment":"neutral","sentiment_score":-0.1432953178882599,"channel":0,"num_words":1,"start":47.395,"end":47.555},{"sentences":[{"text":"is","start":47.465,"end":47.945,"sentiment":"neutral","sentiment_score":-0.14857083559036255}],"sentiment":"neutral","sentiment_score":-0.14857083559036255,"channel":1,"num_words":1,"start":47.465,"end":47.945},{"sentences":[{"text":"that way.","start":47.555,"end":48.295002,"sentiment":"neutral","sentiment_score":-0.15580815076828003}],"sentiment":"neutral","sentiment_score":-0.15580815076828003,"channel":0,"num_words":2,"start":47.555,"end":48.295002},{"sentences":[{"text":"there's only a Wi Fi there.","start":47.945,"end":49.625,"sentiment":"neutral","sentiment_score":-0.14134831974903742},{"text":"I'm not moving to a new house of my own.","start":49.625,"end":52.025,"sentiment":"neutral","sentiment_score":-0.18783072233200074},{"text":"I'm moving, like, a room.","start":52.025,"end":53.405,"sentiment":"neutral","sentiment_score":-0.1080581933259964}],"sentiment":"neutral","sentiment_score":-0.15555657659258162,"channel":1,"num_words":21,"start":47.945,"end":53.405},{"sentences":[{"text":"Oh, it's like you've already the Internet service from your new apartment has existing","start":54.52,"end":60.3,"sentiment":"neutral","sentiment_score":-0.05748769175261259}],"sentiment":"neutral","sentiment_score":-0.05748769175261259,"channel":0,"num_words":14,"start":54.52,"end":60.3},{"sentences":[{"text":"Yeah.","start":60.86,"end":61.26,"sentiment":"neutral","sentiment_score":-0.024924878031015396}],"sentiment":"neutral","sentiment_score":-0.024924878031015396,"channel":1,"num_words":1,"start":60.86,"end":61.26},{"sentences":[{"text":"connection?","start":61.24,"end":61.74,"sentiment":"neutral","sentiment_score":-0.027987105771899223}],"sentiment":"neutral","sentiment_score":-0.027987105771899223,"channel":0,"num_words":1,"start":61.24,"end":61.74},{"sentences":[{"text":"Yeah.","start":61.26,"end":61.5,"sentiment":"neutral","sentiment_score":-0.02715405821800232},{"text":"It's also yeah.","start":61.5,"end":62.46,"sentiment":"neutral","sentiment_score":-0.04094278564055761},{"text":"It already had Wi Fi from the landlord.","start":62.46,"end":65.04,"sentiment":"neutral","sentiment_score":-0.049181374022737145},{"text":"That's all.","start":65.1,"end":65.58,"sentiment":"neutral","sentiment_score":-0.06163090653717518},{"text":"Yeah.","start":65.58,"end":66.08,"sentiment":"neutral","sentiment_score":-0.023872382938861847}],"sentiment":"neutral","sentiment_score":-0.046037840222318965,"channel":1,"num_words":15,"start":61.26,"end":66.08},{"sentences":[{"text":"Oh, so the landlord already provided.","start":65.96,"end":68.06,"sentiment":"neutral","sentiment_score":-0.027820692708094914}],"sentiment":"neutral","sentiment_score":-0.027820692708094914,"channel":0,"num_words":6,"start":65.96,"end":68.06},{"sentences":[{"text":"Yeah.","start":68.06,"end":68.56,"sentiment":"neutral","sentiment_score":-0.012013563886284828}],"sentiment":"neutral","sentiment_score":-0.012013563886284828,"channel":1,"num_words":1,"start":68.06,"end":68.56},{"sentences":[{"text":"Okay.","start":68.12,"end":68.62,"sentiment":"neutral","sentiment_score":-0.01299210637807846},{"text":"I got it.","start":68.785,"end":69.345,"sentiment":"neutral","sentiment_score":-0.00136214184264342},{"text":"So if I may ask, Harmis, what is the preferred date for you to move out and cancel","start":69.345,"end":75.905,"sentiment":"neutral","sentiment_score":-0.03707859975596269}],"sentiment":"neutral","sentiment_score":-0.03111333306878805,"channel":0,"num_words":22,"start":68.12,"end":75.905},{"sentences":[{"text":"July","start":75.854996,"end":76.30499,"sentiment":"neutral","sentiment_score":-0.04977366328239441}],"sentiment":"neutral","sentiment_score":-0.04977366328239441,"channel":1,"num_words":1,"start":75.854996,"end":76.30499},{"sentences":[{"text":"your","start":75.905,"end":76.385,"sentiment":"neutral","sentiment_score":-0.03474763035774231}],"sentiment":"neutral","sentiment_score":-0.03474763035774231,"channel":0,"num_words":1,"start":75.905,"end":76.385},{"sentences":[{"text":"5.","start":76.30499,"end":76.75499,"sentiment":"neutral","sentiment_score":-0.014746150001883509}],"sentiment":"neutral","sentiment_score":-0.014746150001883509,"channel":1,"num_words":1,"start":76.30499,"end":76.75499},{"sentences":[{"text":"service?","start":76.385,"end":76.885,"sentiment":"neutral","sentiment_score":-0.027207370847463608},{"text":"July 5.","start":77.985,"end":79.045,"sentiment":"neutral","sentiment_score":-0.008408155757933855}],"sentiment":"neutral","sentiment_score":-0.014674560787777105,"channel":0,"num_words":3,"start":76.385,"end":79.045},{"sentences":[{"text":"Yeah.","start":79.615,"end":80.115,"sentiment":"neutral","sentiment_score":0.00543060339987278}],"sentiment":"neutral","sentiment_score":0.00543060339987278,"channel":1,"num_words":1,"start":79.615,"end":80.115},{"sentences":[{"text":"Okay.","start":80.920006,"end":81.240005,"sentiment":"neutral","sentiment_score":0.01096941065043211},{"text":"Let me check.","start":81.240005,"end":82.04,"sentiment":"neutral","sentiment_score":0.019956738998492558},{"text":"Just give me a minute.","start":82.04,"end":83.08,"sentiment":"neutral","sentiment_score":0.024733835458755495},{"text":"In that way,","start":83.08,"end":83.72,"sentiment":"neutral","sentiment_score":0.036143943667411804}],"sentiment":"neutral","sentiment_score":0.025245052995160222,"channel":0,"num_words":12,"start":80.920006,"end":83.72},{"sentences":[{"text":"Sure.","start":83.535,"end":84.035,"sentiment":"neutral","sentiment_score":0.03313102573156357}],"sentiment":"neutral","sentiment_score":0.03313102573156357,"channel":1,"num_words":1,"start":83.535,"end":84.035},{"sentences":[{"text":"this will be noted accordingly.","start":83.72,"end":85.26,"sentiment":"neutral","sentiment_score":0.03456588052213192},{"text":"Okay?","start":85.48,"end":85.72,"sentiment":"neutral","sentiment_score":0.017521455883979797},{"text":"And then while I","start":85.72,"end":86.36,"sentiment":"neutral","sentiment_score":0.015074858907610178}],"sentiment":"neutral","sentiment_score":0.02506502941250801,"channel":0,"num_words":10,"start":83.72,"end":86.36},{"sentences":[{"text":"Yeah.","start":86.335,"end":86.835,"sentiment":"neutral","sentiment_score":0.0098564475774765}],"sentiment":"neutral","sentiment_score":0.0098564475774765,"channel":1,"num_words":1,"start":86.335,"end":86.835},{"sentences":[{"text":"have you on the line, I would request you kindly process the payment so your","start":86.36,"end":91.16,"sentiment":"neutral","sentiment_score":0.010859040419260661}],"sentiment":"neutral","sentiment_score":0.010859040419260661,"channel":0,"num_words":15,"start":86.36,"end":91.16},{"sentences":[{"text":"Yeah.","start":90.909996,"end":91.15,"sentiment":"neutral","sentiment_score":0.0034924596548080444},{"text":"Of","start":91.15,"end":91.65,"sentiment":"neutral","sentiment_score":-0.015320170670747755}],"sentiment":"neutral","sentiment_score":-0.005913855507969855,"channel":1,"num_words":2,"start":90.909996,"end":91.65},{"sentences":[{"text":"invoice would be","start":91.16,"end":92.12,"sentiment":"neutral","sentiment_score":-0.013675964126984278}],"sentiment":"neutral","sentiment_score":-0.013675964126984278,"channel":0,"num_words":3,"start":91.16,"end":92.12},{"sentences":[{"text":"course.","start":92.11,"end":92.43,"sentiment":"neutral","sentiment_score":-0.02090880461037159}],"sentiment":"neutral","sentiment_score":-0.02090880461037159,"channel":1,"num_words":1,"start":92.11,"end":92.43},{"sentences":[{"text":"updated.","start":92.12,"end":92.62,"sentiment":"neutral","sentiment_score":-0.01043114811182022}],"sentiment":"neutral","sentiment_score":-0.01043114811182022,"channel":0,"num_words":1,"start":92.12,"end":92.62},{"sentences":[{"text":"Yeah.","start":92.43,"end":92.93,"sentiment":"neutral","sentiment_score":0.04365602508187294}],"sentiment":"neutral","sentiment_score":0.04365602508187294,"channel":1,"num_words":1,"start":92.43,"end":92.93},{"sentences":[{"text":"Alright.","start":92.840004,"end":93.240005,"sentiment":"neutral","sentiment_score":0.084173783659935},{"text":"Stay on the line.","start":93.240005,"end":93.96,"sentiment":"neutral","sentiment_score":0.10009346529841423},{"text":"Okay?","start":93.96,"end":94.36,"sentiment":"neutral","sentiment_score":0.10073652863502502},{"text":"Thank you so","start":94.36,"end":95.0,"sentiment":"positive","sentiment_score":0.3611687421798706}],"sentiment":"neutral","sentiment_score":0.1854211555586921,"channel":0,"num_words":9,"start":92.840004,"end":95.0},{"sentences":[{"text":"Yep.","start":94.909996,"end":95.409996,"sentiment":"neutral","sentiment_score":0.28685683012008667}],"sentiment":"neutral","sentiment_score":0.28685683012008667,"channel":1,"num_words":1,"start":94.909996,"end":95.409996},{"sentences":[{"text":"much.","start":95.0,"end":95.445,"sentiment":"positive","sentiment_score":0.3624900281429291},{"text":"Thank you so much for patiently waiting, Harmit.","start":168.93999,"end":171.68,"sentiment":"positive","sentiment_score":0.5450466647744179}],"sentiment":"positive","sentiment_score":0.5247625940375857,"channel":0,"num_words":9,"start":95.0,"end":171.68},{"sentences":[{"text":"No worries.","start":172.20001,"end":172.94,"sentiment":"neutral","sentiment_score":0.19943159818649292}],"sentiment":"neutral","sentiment_score":0.19943159818649292,"channel":1,"num_words":2,"start":172.20001,"end":172.94},{"sentences":[{"text":"Alright.","start":173.09999,"end":173.5,"sentiment":"neutral","sentiment_score":0.05314166471362114},{"text":"So, technically, our policy agreement for canceling the services is providing a thirty days notice.","start":173.5,"end":180.45999,"sentiment":"neutral","sentiment_score":-0.09095243687431018},{"text":"So, technically, we will take your notice from today.","start":180.45999,"end":184.215,"sentiment":"neutral","sentiment_score":-0.04694351057211558},{"text":"Today","start":184.355,"end":184.755,"sentiment":"neutral","sentiment_score":-0.06588020920753479}],"sentiment":"neutral","sentiment_score":-0.06921218049067718,"channel":0,"num_words":26,"start":173.09999,"end":184.755},{"sentences":[{"text":"Mhmm.","start":184.68001,"end":185.145,"sentiment":"neutral","sentiment_score":-0.0539548434317112}],"sentiment":"neutral","sentiment_score":-0.0539548434317112,"channel":1,"num_words":1,"start":184.68001,"end":185.145},{"sentences":[{"text":"is the twenty second.","start":184.755,"end":186.135,"sentiment":"neutral","sentiment_score":-0.0606201458722353},{"text":"So, basically, aside from your June invoice that you need to settle as soon as possible,","start":186.435,"end":192.775,"sentiment":"neutral","sentiment_score":-0.06021062901709229}],"sentiment":"neutral","sentiment_score":-0.06029253238812089,"channel":0,"num_words":20,"start":184.755,"end":192.775},{"sentences":[{"text":"Yep.","start":192.345,"end":192.845,"sentiment":"neutral","sentiment_score":0.08555685728788376}],"sentiment":"neutral","sentiment_score":0.08555685728788376,"channel":1,"num_words":1,"start":192.345,"end":192.845},{"sentences":[{"text":"you'll still be receiving an invoice on July 1 because our billing processes is every July 1 or every first of each month, your invoice is being sent, and that's covering the full month.","start":193.155,"end":205.75,"sentiment":"neutral","sentiment_score":0.034088334506925416},{"text":"However, since we are taking this notice as your thirty days, so the invoice by next month will until the July 22.","start":205.75,"end":215.375,"sentiment":"neutral","sentiment_score":-0.08807145567102866},{"text":"And then for us to be able to proceed with the cancellation of services as you requested on the July 5, you","start":215.675,"end":222.97,"sentiment":"neutral","sentiment_score":-0.0672293332490054}],"sentiment":"neutral","sentiment_score":-0.02894376901288827,"channel":0,"num_words":78,"start":193.155,"end":222.97},{"sentences":[{"text":"Mhmm.","start":222.915,"end":223.415,"sentiment":"neutral","sentiment_score":-0.11543497443199158}],"sentiment":"neutral","sentiment_score":-0.11543497443199158,"channel":1,"num_words":1,"start":222.915,"end":223.415},{"sentences":[{"text":"also need to settle that outstanding to be sent on July 1.","start":222.97,"end":227.93001,"sentiment":"neutral","sentiment_score":-0.1758832639704148},{"text":"I hope it's clear.","start":227.93001,"end":229.23001,"sentiment":"neutral","sentiment_score":-0.002801374823320657},{"text":"If it's","start":229.29001,"end":230.01001,"sentiment":"neutral","sentiment_score":-0.030542688444256783}],"sentiment":"neutral","sentiment_score":-0.12127166910148743,"channel":0,"num_words":18,"start":222.97,"end":230.01001},{"sentences":[{"text":"Yeah.","start":229.9,"end":230.29999,"sentiment":"neutral","sentiment_score":-0.049708861857652664}],"sentiment":"neutral","sentiment_score":-0.049708861857652664,"channel":1,"num_words":1,"start":229.9,"end":230.29999},{"sentences":[{"text":"not,","start":230.01001,"end":230.33,"sentiment":"neutral","sentiment_score":-0.08542296290397644}],"sentiment":"neutral","sentiment_score":-0.08542296290397644,"channel":0,"num_words":1,"start":230.01001,"end":230.33},{"sentences":[{"text":"Like,","start":230.29999,"end":230.79999,"sentiment":"neutral","sentiment_score":-0.11400721967220306}],"sentiment":"neutral","sentiment_score":-0.11400721967220306,"channel":1,"num_words":1,"start":230.29999,"end":230.79999},{"sentences":[{"text":"let me know.","start":230.33,"end":231.23001,"sentiment":"neutral","sentiment_score":-0.12071360399325688}],"sentiment":"neutral","sentiment_score":-0.12071360399325688,"channel":0,"num_words":3,"start":230.33,"end":231.23001},{"sentences":[{"text":"on July 1, I need to do just the due invoice and the twenty two twenty two days for the July.","start":231.18,"end":237.81999,"sentiment":"neutral","sentiment_score":-0.0896427659761338},{"text":"Right?","start":237.81999,"end":238.31999,"sentiment":"neutral","sentiment_score":-0.005337988957762718}],"sentiment":"neutral","sentiment_score":-0.08581073065711693,"channel":1,"num_words":22,"start":231.18,"end":238.31999},{"sentences":[{"text":"Yeah.","start":238.11499,"end":238.435,"sentiment":"neutral","sentiment_score":0.029342882335186005},{"text":"That's correct.","start":238.435,"end":238.995,"sentiment":"neutral","sentiment_score":0.07623131200671196},{"text":"So July 1,","start":238.995,"end":240.03499,"sentiment":"neutral","sentiment_score":0.03313216380774975}],"sentiment":"neutral","sentiment_score":0.04686699962864319,"channel":0,"num_words":6,"start":238.11499,"end":240.03499},{"sentences":[{"text":"Okay.","start":239.73999,"end":240.23999,"sentiment":"neutral","sentiment_score":0.06391741335391998}],"sentiment":"neutral","sentiment_score":0.06391741335391998,"channel":1,"num_words":1,"start":239.73999,"end":240.23999},{"sentences":[{"text":"you will be receiving an invoice covering July 1 until the twenty second.","start":240.03499,"end":245.095,"sentiment":"neutral","sentiment_score":0.03588842414319515}],"sentiment":"neutral","sentiment_score":0.03588842414319515,"channel":0,"num_words":13,"start":240.03499,"end":245.095},{"sentences":[{"text":"Okay.","start":245.755,"end":246.155,"sentiment":"neutral","sentiment_score":0.03472137823700905}],"sentiment":"neutral","sentiment_score":0.03472137823700905,"channel":1,"num_words":1,"start":245.755,"end":246.155},{"sentences":[{"text":"This is","start":245.795,"end":246.275,"sentiment":"neutral","sentiment_score":0.03514696843922138}],"sentiment":"neutral","sentiment_score":0.03514696843922138,"channel":0,"num_words":2,"start":245.795,"end":246.275},{"sentences":[{"text":"Got","start":246.155,"end":246.475,"sentiment":"neutral","sentiment_score":0.012848347425460815}],"sentiment":"neutral","sentiment_score":0.012848347425460815,"channel":1,"num_words":1,"start":246.155,"end":246.475},{"sentences":[{"text":"only","start":246.275,"end":246.775,"sentiment":"neutral","sentiment_score":-0.007794033735990524}],"sentiment":"neutral","sentiment_score":-0.007794033735990524,"channel":0,"num_words":1,"start":246.275,"end":246.775},{"sentences":[{"text":"it.","start":246.475,"end":246.975,"sentiment":"neutral","sentiment_score":0.012443874031305311}],"sentiment":"neutral","sentiment_score":0.012443874031305311,"channel":1,"num_words":1,"start":246.475,"end":246.975},{"sentences":[{"text":"covering your thirty days notice as today.","start":247.31499,"end":249.81499,"sentiment":"neutral","sentiment_score":0.006935140916279384},{"text":"Alright?","start":249.875,"end":250.355,"sentiment":"neutral","sentiment_score":0.03778792545199394},{"text":"And","start":250.355,"end":250.595,"sentiment":"neutral","sentiment_score":0.002425719052553177}],"sentiment":"neutral","sentiment_score":0.009862181213166978,"channel":0,"num_words":9,"start":247.31499,"end":250.595},{"sentences":[{"text":"Okay.","start":250.395,"end":250.895,"sentiment":"neutral","sentiment_score":-0.012277152389287949}],"sentiment":"neutral","sentiment_score":-0.012277152389287949,"channel":1,"num_words":1,"start":250.395,"end":250.895},{"sentences":[{"text":"then today, we request you process your outstanding because it's already","start":250.595,"end":255.81999,"sentiment":"neutral","sentiment_score":-0.07613886655731635}],"sentiment":"neutral","sentiment_score":-0.07613886655731635,"channel":0,"num_words":11,"start":250.595,"end":255.81999},{"sentences":[{"text":"Yes.","start":255.515,"end":256.015,"sentiment":"neutral","sentiment_score":-0.1904943287372589}],"sentiment":"neutral","sentiment_score":-0.1904943287372589,"channel":1,"num_words":1,"start":255.515,"end":256.015},{"sentences":[{"text":"been overdue.","start":255.95999,"end":256.69998,"sentiment":"neutral","sentiment_score":-0.27372539043426514},{"text":"And","start":257.47998,"end":257.97998,"sentiment":"neutral","sentiment_score":-0.03166513890028}],"sentiment":"neutral","sentiment_score":-0.19303863992293677,"channel":0,"num_words":3,"start":255.95999,"end":257.97998},{"sentences":[{"text":"Sure.","start":257.69998,"end":257.94,"sentiment":"neutral","sentiment_score":0.0019875336438417435},{"text":"Sure.","start":257.94,"end":258.44,"sentiment":"neutral","sentiment_score":0.04048871994018555},{"text":"Can I","start":258.58,"end":259.13998,"sentiment":"neutral","sentiment_score":0.07137936726212502}],"sentiment":"neutral","sentiment_score":0.04630874702706933,"channel":1,"num_words":4,"start":257.69998,"end":259.13998},{"sentences":[{"text":"alright.","start":259.08,"end":259.58,"sentiment":"neutral","sentiment_score":0.104537270963192}],"sentiment":"neutral","sentiment_score":0.104537270963192,"channel":0,"num_words":1,"start":259.08,"end":259.58},{"sentences":[{"text":"can I make a whole payment on July 1 if possible, like June and July both?","start":259.13998,"end":264.36,"sentiment":"neutral","sentiment_score":0.06782359234057367}],"sentiment":"neutral","sentiment_score":0.06782359234057367,"channel":1,"num_words":16,"start":259.13998,"end":264.36},{"sentences":[{"text":"Oh, no.","start":265.845,"end":266.405,"sentiment":"neutral","sentiment_score":-0.07506085932254791},{"text":"Actually,","start":266.405,"end":266.905,"sentiment":"neutral","sentiment_score":-0.07390677183866501}],"sentiment":"neutral","sentiment_score":-0.07467616349458694,"channel":0,"num_words":3,"start":265.845,"end":266.905},{"sentences":[{"text":"Oh, okay.","start":267.46,"end":268.035,"sentiment":"neutral","sentiment_score":-0.0994454063475132}],"sentiment":"neutral","sentiment_score":-0.0994454063475132,"channel":1,"num_words":2,"start":267.46,"end":268.035},{"sentences":[{"text":"it's not because our account manager already asking us to make a follow-up because it's really","start":267.92502,"end":273.605,"sentiment":"neutral","sentiment_score":-0.15732702799141407}],"sentiment":"neutral","sentiment_score":-0.15732702799141407,"channel":0,"num_words":16,"start":267.92502,"end":273.605},{"sentences":[{"text":"Yeah.","start":273.395,"end":273.715,"sentiment":"neutral","sentiment_score":-0.12554475665092468}],"sentiment":"neutral","sentiment_score":-0.12554475665092468,"channel":1,"num_words":1,"start":273.395,"end":273.715},{"sentences":[{"text":"overdue,","start":273.605,"end":274.08502,"sentiment":"neutral","sentiment_score":-0.17473313212394714}],"sentiment":"neutral","sentiment_score":-0.17473313212394714,"channel":0,"num_words":1,"start":273.605,"end":274.08502},{"sentences":[{"text":"Sure.","start":273.715,"end":274.035,"sentiment":"neutral","sentiment_score":-0.040291301906108856},{"text":"Sure.","start":274.035,"end":274.195,"sentiment":"neutral","sentiment_score":0.01877945475280285}],"sentiment":"neutral","sentiment_score":-0.010755923576653004,"channel":1,"num_words":2,"start":273.715,"end":274.195},{"sentences":[{"text":"and","start":274.08502,"end":274.405,"sentiment":"neutral","sentiment_score":0.01361268386244774}],"sentiment":"neutral","sentiment_score":0.01361268386244774,"channel":0,"num_words":1,"start":274.08502,"end":274.405},{"sentences":[{"text":"Sure.","start":274.195,"end":274.695,"sentiment":"neutral","sentiment_score":0.030719133093953133}],"sentiment":"neutral","sentiment_score":0.030719133093953133,"channel":1,"num_words":1,"start":274.195,"end":274.695},{"sentences":[{"text":"we're we're paying this to the network in advance.","start":274.405,"end":277.52502,"sentiment":"neutral","sentiment_score":0.012615050913559066},{"text":"So, yeah, it's","start":277.52502,"end":279.42224,"sentiment":"neutral","sentiment_score":0.03816659996906916}],"sentiment":"neutral","sentiment_score":0.01900293817743659,"channel":0,"num_words":12,"start":274.405,"end":279.42224},{"sentences":[{"text":"Yeah.","start":279.075,"end":279.315,"sentiment":"neutral","sentiment_score":0.022223232313990593},{"text":"No worries.","start":279.315,"end":280.055,"sentiment":"neutral","sentiment_score":0.09934700280427933}],"sentiment":"neutral","sentiment_score":0.07363907930751641,"channel":1,"num_words":3,"start":279.075,"end":280.055},{"sentences":[{"text":"if you could settle the outstanding today, we would appreciate because it's already been overdue, Harmit.","start":279.89334,"end":286.66,"sentiment":"neutral","sentiment_score":0.08082952699624002},{"text":"Alright.","start":289.04,"end":289.28,"sentiment":"neutral","sentiment_score":0.14156574010849},{"text":"And you still have your username and password to log in through the web customer portal.","start":289.28,"end":291.6711,"sentiment":"neutral","sentiment_score":0.10218526003882289},{"text":"Right?","start":291.6711,"end":291.68,"sentiment":"neutral","sentiment_score":0.07933199405670166},{"text":"Okay.","start":291.68,"end":292.18,"sentiment":"neutral","sentiment_score":0.10725736618041992}],"sentiment":"neutral","sentiment_score":0.0930397626544748,"channel":0,"num_words":35,"start":279.89334,"end":292.18},{"sentences":[{"text":"So,","start":292.24,"end":292.74,"sentiment":"neutral","sentiment_score":0.17409896850585938}],"sentiment":"neutral","sentiment_score":0.17409896850585938,"channel":0,"num_words":1,"start":292.24,"end":292.74},{"sentences":[{"text":"Yep.","start":295.56,"end":295.815,"sentiment":"neutral","sentiment_score":0.25591355562210083},{"text":"Thank you.","start":298.775,"end":299.515,"sentiment":"positive","sentiment_score":0.5193073153495789},{"text":"Yep.","start":300.055,"end":300.555,"sentiment":"neutral","sentiment_score":0.05654769763350487}],"sentiment":"positive","sentiment_score":0.33776897098869085,"channel":1,"num_words":4,"start":295.56,"end":300.555},{"sentences":[{"text":"services canceled on July 5?","start":306.115,"end":308.77496,"sentiment":"neutral","sentiment_score":-0.062018261104822156}],"sentiment":"neutral","sentiment_score":-0.062018261104822156,"channel":0,"num_words":5,"start":306.115,"end":308.77496},{"sentences":[{"text":"I mean, I'm not sure.","start":310.69998,"end":311.82,"sentiment":"neutral","sentiment_score":-0.09833614081144333},{"text":"Like, I might for another some days, but July 5 will be the day that I'll be more.","start":311.82,"end":317.44,"sentiment":"neutral","sentiment_score":-0.06529618158108658},{"text":"But,","start":318.06,"end":318.56,"sentiment":"neutral","sentiment_score":-0.0026191240176558495}],"sentiment":"neutral","sentiment_score":-0.0695679623556013,"channel":1,"num_words":24,"start":310.69998,"end":318.56},{"sentences":[{"text":"Okay.","start":318.78,"end":319.28,"sentiment":"neutral","sentiment_score":0.02664543315768242}],"sentiment":"neutral","sentiment_score":0.02664543315768242,"channel":0,"num_words":1,"start":318.78,"end":319.28},{"sentences":[{"text":"I mean, if if I have the Internet services till July 22, then it should be okay.","start":319.1,"end":323.91998,"sentiment":"neutral","sentiment_score":0.03166587957564522},{"text":"So you can cancel","start":324.54,"end":325.34,"sentiment":"neutral","sentiment_score":-0.008130763657391071}],"sentiment":"neutral","sentiment_score":0.024085566578876404,"channel":1,"num_words":21,"start":319.1,"end":325.34},{"sentences":[{"text":"Oh,","start":325.275,"end":325.51498,"sentiment":"neutral","sentiment_score":0.004495454952120781}],"sentiment":"neutral","sentiment_score":0.004495454952120781,"channel":0,"num_words":1,"start":325.275,"end":325.51498},{"sentences":[{"text":"my,","start":325.34,"end":325.84,"sentiment":"neutral","sentiment_score":0.02115647867321968}],"sentiment":"neutral","sentiment_score":0.02115647867321968,"channel":1,"num_words":1,"start":325.34,"end":325.84},{"sentences":[{"text":"yeah.","start":325.51498,"end":326.01498,"sentiment":"neutral","sentiment_score":0.024515869095921516}],"sentiment":"neutral","sentiment_score":0.024515869095921516,"channel":0,"num_words":1,"start":325.51498,"end":326.01498},{"sentences":[{"text":"like,","start":325.9,"end":326.265,"sentiment":"neutral","sentiment_score":0.02700500376522541}],"sentiment":"neutral","sentiment_score":0.02700500376522541,"channel":1,"num_words":1,"start":325.9,"end":326.265},{"sentences":[{"text":"Yeah.","start":327.835,"end":328.155,"sentiment":"neutral","sentiment_score":0.041339486837387085},{"text":"Or or the '11 or the tenth, just ensure the payment will be settled July so we can proceed accordingly, and you could","start":328.155,"end":340.12,"sentiment":"neutral","sentiment_score":0.053161665878218155}],"sentiment":"neutral","sentiment_score":0.05266907508485019,"channel":0,"num_words":24,"start":327.835,"end":340.12},{"sentences":[{"text":"yeah.","start":340.105,"end":340.32,"sentiment":"neutral","sentiment_score":0.03774859011173248}],"sentiment":"neutral","sentiment_score":0.03774859011173248,"channel":1,"num_words":1,"start":340.105,"end":340.32},{"sentences":[{"text":"avoid any late fees or additional","start":340.12,"end":343.74002,"sentiment":"neutral","sentiment_score":-0.056805179143945374}],"sentiment":"neutral","sentiment_score":-0.056805179143945374,"channel":0,"num_words":6,"start":340.12,"end":343.74002},{"sentences":[{"text":"Yeah.","start":343.36002,"end":343.68,"sentiment":"neutral","sentiment_score":0.007201750762760639},{"text":"Sure.","start":343.68,"end":343.92,"sentiment":"neutral","sentiment_score":0.03366639465093613}],"sentiment":"neutral","sentiment_score":0.020434072706848383,"channel":1,"num_words":2,"start":343.36002,"end":343.92},{"sentences":[{"text":"fees,","start":343.80002,"end":344.12,"sentiment":"neutral","sentiment_score":0.02067500725388527}],"sentiment":"neutral","sentiment_score":0.02067500725388527,"channel":0,"num_words":1,"start":343.80002,"end":344.12},{"sentences":[{"text":"Sure.","start":343.92,"end":344.16,"sentiment":"neutral","sentiment_score":0.0764697790145874}],"sentiment":"neutral","sentiment_score":0.0764697790145874,"channel":1,"num_words":1,"start":343.92,"end":344.16},{"sentences":[{"text":"and","start":344.12,"end":344.36002,"sentiment":"neutral","sentiment_score":0.05692465230822563}],"sentiment":"neutral","sentiment_score":0.05692465230822563,"channel":0,"num_words":1,"start":344.12,"end":344.36002},{"sentences":[{"text":"And","start":344.16,"end":344.4,"sentiment":"neutral","sentiment_score":0.056551918387413025}],"sentiment":"neutral","sentiment_score":0.056551918387413025,"channel":1,"num_words":1,"start":344.16,"end":344.4},{"sentences":[{"text":"we","start":344.36002,"end":344.44,"sentiment":"neutral","sentiment_score":0.07209281623363495}],"sentiment":"neutral","sentiment_score":0.07209281623363495,"channel":0,"num_words":1,"start":344.36002,"end":344.44},{"sentences":[{"text":"also,","start":344.4,"end":344.88,"sentiment":"neutral","sentiment_score":0.07615739107131958}],"sentiment":"neutral","sentiment_score":0.07615739107131958,"channel":1,"num_words":1,"start":344.4,"end":344.88},{"sentences":[{"text":"can process","start":344.44,"end":345.16,"sentiment":"neutral","sentiment_score":0.08024048805236816}],"sentiment":"neutral","sentiment_score":0.08024048805236816,"channel":0,"num_words":2,"start":344.44,"end":345.16},{"sentences":[{"text":"like,","start":344.88,"end":345.28,"sentiment":"neutral","sentiment_score":0.07997564971446991}],"sentiment":"neutral","sentiment_score":0.07997564971446991,"channel":1,"num_words":1,"start":344.88,"end":345.28},{"sentences":[{"text":"it","start":345.16,"end":345.4,"sentiment":"neutral","sentiment_score":0.07610499113798141}],"sentiment":"neutral","sentiment_score":0.07610499113798141,"channel":0,"num_words":1,"start":345.16,"end":345.4},{"sentences":[{"text":"by","start":345.28,"end":345.76,"sentiment":"neutral","sentiment_score":0.06128989905118942}],"sentiment":"neutral","sentiment_score":0.06128989905118942,"channel":1,"num_words":1,"start":345.28,"end":345.76},{"sentences":[{"text":"just monthly.","start":345.4,"end":346.06,"sentiment":"neutral","sentiment_score":0.06778737902641296}],"sentiment":"neutral","sentiment_score":0.06778737902641296,"channel":0,"num_words":2,"start":345.4,"end":346.06},{"sentences":[{"text":"any by any chance, like, I might not move and I need a services, like, maybe continue for some time.","start":345.76,"end":354.74002,"sentiment":"neutral","sentiment_score":-0.018661343213170766},{"text":"Can I do that again?","start":354.80002,"end":356.02002,"sentiment":"neutral","sentiment_score":-0.010121781378984451}],"sentiment":"neutral","sentiment_score":-0.016953430846333505,"channel":1,"num_words":25,"start":345.76,"end":356.02002},{"sentences":[{"text":"Oh, you can just let us know.","start":358.095,"end":360.195,"sentiment":"neutral","sentiment_score":0.009557122098548072},{"text":"Or, here's the thing.","start":360.335,"end":362.275,"sentiment":"neutral","sentiment_score":-0.0005418856744654477},{"text":"If you are not really sure if you are moving in or no, please","start":362.335,"end":366.30002,"sentiment":"neutral","sentiment_score":-0.06280607331011977}],"sentiment":"neutral","sentiment_score":-0.03258210857398808,"channel":0,"num_words":25,"start":358.095,"end":366.30002},{"sentences":[{"text":"Okay.","start":366.19498,"end":366.35498,"sentiment":"neutral","sentiment_score":-0.029989130795001984}],"sentiment":"neutral","sentiment_score":-0.029989130795001984,"channel":1,"num_words":1,"start":366.19498,"end":366.35498},{"sentences":[{"text":"give","start":366.30002,"end":366.62,"sentiment":"neutral","sentiment_score":-0.03000466711819172}],"sentiment":"neutral","sentiment_score":-0.03000466711819172,"channel":0,"num_words":1,"start":366.30002,"end":366.62},{"sentences":[{"text":"Mhmm.","start":366.35498,"end":366.85498,"sentiment":"neutral","sentiment_score":-0.01149112731218338}],"sentiment":"neutral","sentiment_score":-0.01149112731218338,"channel":1,"num_words":1,"start":366.35498,"end":366.85498},{"sentences":[{"text":"us a call on the July 5.","start":366.62,"end":370.47998,"sentiment":"neutral","sentiment_score":-0.018875057409916605},{"text":"Just let us","start":370.62,"end":371.26,"sentiment":"neutral","sentiment_score":-0.01144536460439364}],"sentiment":"neutral","sentiment_score":-0.016646149568259716,"channel":0,"num_words":10,"start":366.62,"end":371.26},{"sentences":[{"text":"Okay.","start":371.14,"end":371.64,"sentiment":"neutral","sentiment_score":-0.013264026492834091}],"sentiment":"neutral","sentiment_score":-0.013264026492834091,"channel":1,"num_words":1,"start":371.14,"end":371.64},{"sentences":[{"text":"know.","start":371.26,"end":371.58002,"sentiment":"neutral","sentiment_score":-0.01595136895775795},{"text":"Or July 10, something like that before","start":371.58002,"end":373.84,"sentiment":"neutral","sentiment_score":-0.020974870904215744}],"sentiment":"neutral","sentiment_score":-0.02034693316090852,"channel":0,"num_words":8,"start":371.26,"end":373.84},{"sentences":[{"text":"Yeah.","start":374.26,"end":374.76,"sentiment":"neutral","sentiment_score":-0.02778824232518673},{"text":"Before","start":374.82,"end":375.22,"sentiment":"neutral","sentiment_score":-0.04713844507932663}],"sentiment":"neutral","sentiment_score":-0.03746334370225668,"channel":1,"num_words":2,"start":374.26,"end":375.22},{"sentences":[{"text":"the","start":374.94,"end":375.26,"sentiment":"neutral","sentiment_score":-0.05909968167543411}],"sentiment":"neutral","sentiment_score":-0.05909968167543411,"channel":0,"num_words":1,"start":374.94,"end":375.26},{"sentences":[{"text":"you","start":375.22,"end":375.38,"sentiment":"neutral","sentiment_score":-0.06723648309707642}],"sentiment":"neutral","sentiment_score":-0.06723648309707642,"channel":1,"num_words":1,"start":375.22,"end":375.38},{"sentences":[{"text":"due","start":375.26,"end":375.5,"sentiment":"neutral","sentiment_score":-0.09808550775051116}],"sentiment":"neutral","sentiment_score":-0.09808550775051116,"channel":0,"num_words":1,"start":375.26,"end":375.5},{"sentences":[{"text":"cancel","start":375.38,"end":375.78,"sentiment":"neutral","sentiment_score":-0.08611726760864258}],"sentiment":"neutral","sentiment_score":-0.08611726760864258,"channel":1,"num_words":1,"start":375.38,"end":375.78},{"sentences":[{"text":"date of","start":375.5,"end":375.98,"sentiment":"neutral","sentiment_score":-0.10080878436565399}],"sentiment":"neutral","sentiment_score":-0.10080878436565399,"channel":0,"num_words":2,"start":375.5,"end":375.98},{"sentences":[{"text":"the services","start":375.78,"end":376.34,"sentiment":"neutral","sentiment_score":-0.09323153644800186}],"sentiment":"neutral","sentiment_score":-0.09323153644800186,"channel":1,"num_words":2,"start":375.78,"end":376.34},{"sentences":[{"text":"your bill.","start":375.98,"end":376.72,"sentiment":"neutral","sentiment_score":-0.08556126430630684}],"sentiment":"neutral","sentiment_score":-0.08556126430630684,"channel":0,"num_words":2,"start":375.98,"end":376.72},{"sentences":[{"text":"on twenty second.","start":376.34,"end":377.32,"sentiment":"neutral","sentiment_score":-0.040869406114021935}],"sentiment":"neutral","sentiment_score":-0.040869406114021935,"channel":1,"num_words":3,"start":376.34,"end":377.32},{"sentences":[{"text":"No.","start":378.875,"end":379.195,"sentiment":"neutral","sentiment_score":-0.07865458726882935},{"text":"Before the due date of your bill.","start":379.195,"end":381.775,"sentiment":"neutral","sentiment_score":-0.08520696205752236}],"sentiment":"neutral","sentiment_score":-0.08438791520893574,"channel":0,"num_words":8,"start":378.875,"end":381.775},{"sentences":[{"text":"So, like, July 10?","start":382.74002,"end":384.105,"sentiment":"neutral","sentiment_score":-0.03418628638610244}],"sentiment":"neutral","sentiment_score":-0.03418628638610244,"channel":1,"num_words":4,"start":382.74002,"end":384.105},{"sentences":[{"text":"Yeah.","start":384.715,"end":385.195,"sentiment":"neutral","sentiment_score":-0.007416483014822006},{"text":"Yes.","start":385.195,"end":385.675,"sentiment":"neutral","sentiment_score":0.002786630764603615},{"text":"Just","start":385.675,"end":385.995,"sentiment":"neutral","sentiment_score":-0.0074312761425971985}],"sentiment":"neutral","sentiment_score":-0.00402037613093853,"channel":0,"num_words":3,"start":384.715,"end":385.995},{"sentences":[{"text":"Okay.","start":385.70502,"end":386.105,"sentiment":"neutral","sentiment_score":-0.006165364757180214}],"sentiment":"neutral","sentiment_score":-0.006165364757180214,"channel":1,"num_words":1,"start":385.70502,"end":386.105},{"sentences":[{"text":"let","start":385.995,"end":386.155,"sentiment":"neutral","sentiment_score":-0.005219748243689537}],"sentiment":"neutral","sentiment_score":-0.005219748243689537,"channel":0,"num_words":1,"start":385.995,"end":386.155},{"sentences":[{"text":"Okay.","start":386.105,"end":386.605,"sentiment":"neutral","sentiment_score":-0.006724903360009193}],"sentiment":"neutral","sentiment_score":-0.006724903360009193,"channel":1,"num_words":1,"start":386.105,"end":386.605},{"sentences":[{"text":"us know.","start":386.155,"end":386.895,"sentiment":"neutral","sentiment_score":-0.013085361570119858},{"text":"Alright?","start":386.95502,"end":387.45502,"sentiment":"neutral","sentiment_score":0.005258743651211262}],"sentiment":"neutral","sentiment_score":-0.006970659829676151,"channel":0,"num_words":3,"start":386.155,"end":387.45502},{"sentences":[{"text":"Sure.","start":387.545,"end":388.045,"sentiment":"neutral","sentiment_score":0.010795457288622856}],"sentiment":"neutral","sentiment_score":0.010795457288622856,"channel":1,"num_words":1,"start":387.545,"end":388.045},{"sentences":[{"text":"But please","start":387.755,"end":388.555,"sentiment":"neutral","sentiment_score":0.005437854677438736}],"sentiment":"neutral","sentiment_score":0.005437854677438736,"channel":0,"num_words":2,"start":387.755,"end":388.555},{"sentences":[{"text":"Sure.","start":388.105,"end":388.42502,"sentiment":"neutral","sentiment_score":0.019845113158226013},{"text":"Yes.","start":388.42502,"end":388.92502,"sentiment":"neutral","sentiment_score":0.02253376692533493}],"sentiment":"neutral","sentiment_score":0.021189440041780472,"channel":1,"num_words":2,"start":388.105,"end":388.92502},{"sentences":[{"text":"settle your June.","start":388.555,"end":389.855,"sentiment":"neutral","sentiment_score":0.003007750647763411},{"text":"Okay?","start":390.075,"end":390.575,"sentiment":"neutral","sentiment_score":0.027249256148934364}],"sentiment":"neutral","sentiment_score":0.00906812702305615,"channel":0,"num_words":4,"start":388.555,"end":390.575},{"sentences":[{"text":"Definitely.","start":391.465,"end":391.965,"sentiment":"neutral","sentiment_score":0.06386296451091766}],"sentiment":"neutral","sentiment_score":0.06386296451091766,"channel":1,"num_words":1,"start":391.465,"end":391.965},{"sentences":[{"text":"Alright.","start":392.9,"end":393.30002,"sentiment":"neutral","sentiment_score":0.10473929345607758},{"text":"Thank you, Harmit.","start":393.30002,"end":394.18,"sentiment":"neutral","sentiment_score":0.2315704127152761}],"sentiment":"neutral","sentiment_score":0.19986263290047646,"channel":0,"num_words":4,"start":392.9,"end":394.18},{"sentences":[{"text":"Yes.","start":394.105,"end":394.42502,"sentiment":"neutral","sentiment_score":0.1052522361278534}],"sentiment":"neutral","sentiment_score":0.1052522361278534,"channel":1,"num_words":1,"start":394.105,"end":394.42502},{"sentences":[{"text":"We'll wait","start":394.18,"end":394.66,"sentiment":"neutral","sentiment_score":0.07281812652945518}],"sentiment":"neutral","sentiment_score":0.07281812652945518,"channel":0,"num_words":2,"start":394.18,"end":394.66},{"sentences":[{"text":"Thank","start":394.42502,"end":394.665,"sentiment":"neutral","sentiment_score":0.2817882299423218}],"sentiment":"neutral","sentiment_score":0.2817882299423218,"channel":1,"num_words":1,"start":394.42502,"end":394.665},{"sentences":[{"text":"for","start":394.66,"end":394.82,"sentiment":"positive","sentiment_score":0.3483242690563202}],"sentiment":"positive","sentiment_score":0.3483242690563202,"channel":0,"num_words":1,"start":394.66,"end":394.82},{"sentences":[{"text":"you.","start":394.665,"end":395.165,"sentiment":"neutral","sentiment_score":0.24617385864257812}],"sentiment":"neutral","sentiment_score":0.24617385864257812,"channel":1,"num_words":1,"start":394.665,"end":395.165},{"sentences":[{"text":"your payment.","start":394.82,"end":395.30002,"sentiment":"neutral","sentiment_score":0.07944219373166561},{"text":"I will advise","start":395.30002,"end":396.1,"sentiment":"neutral","sentiment_score":0.07655573139588039}],"sentiment":"neutral","sentiment_score":0.07771031633019447,"channel":0,"num_words":5,"start":394.82,"end":396.1},{"sentences":[{"text":"Yep.","start":395.945,"end":396.445,"sentiment":"neutral","sentiment_score":0.059835463762283325}],"sentiment":"neutral","sentiment_score":0.059835463762283325,"channel":1,"num_words":1,"start":395.945,"end":396.445},{"sentences":[{"text":"our tech team that you will be making a payment today because your account","start":396.1,"end":400.18,"sentiment":"neutral","sentiment_score":0.06749289030475276}],"sentiment":"neutral","sentiment_score":0.06749289030475276,"channel":0,"num_words":14,"start":396.1,"end":400.18},{"sentences":[{"text":"No","start":400.15,"end":400.39,"sentiment":"neutral","sentiment_score":0.06315815448760986}],"sentiment":"neutral","sentiment_score":0.06315815448760986,"channel":1,"num_words":1,"start":400.15,"end":400.39},{"sentences":[{"text":"is on","start":400.18,"end":400.5,"sentiment":"neutral","sentiment_score":0.057497538626194}],"sentiment":"neutral","sentiment_score":0.057497538626194,"channel":0,"num_words":2,"start":400.18,"end":400.5},{"sentences":[{"text":"worries.","start":400.39,"end":400.89,"sentiment":"neutral","sentiment_score":0.08263535052537918}],"sentiment":"neutral","sentiment_score":0.08263535052537918,"channel":1,"num_words":1,"start":400.39,"end":400.89},{"sentences":[{"text":"the list from our tech rep, okay, department.","start":400.5,"end":403.08002,"sentiment":"neutral","sentiment_score":0.06700079655274749}],"sentiment":"neutral","sentiment_score":0.06700079655274749,"channel":0,"num_words":8,"start":400.5,"end":403.08002},{"sentences":[{"text":"Perfect.","start":402.79,"end":403.29,"sentiment":"positive","sentiment_score":0.4499191045761109},{"text":"Thank","start":404.23,"end":404.47,"sentiment":"positive","sentiment_score":0.4702523350715637}],"sentiment":"positive","sentiment_score":0.4600857198238373,"channel":1,"num_words":2,"start":402.79,"end":404.47},{"sentences":[{"text":"Okay.","start":404.40894,"end":404.64893,"sentiment":"positive","sentiment_score":0.38316065073013306}],"sentiment":"positive","sentiment_score":0.38316065073013306,"channel":0,"num_words":1,"start":404.40894,"end":404.64893},{"sentences":[{"text":"you.","start":404.47,"end":404.97,"sentiment":"positive","sentiment_score":0.42668694257736206}],"sentiment":"positive","sentiment_score":0.42668694257736206,"channel":1,"num_words":1,"start":404.47,"end":404.97},{"sentences":[{"text":"Thank you, Harmit.","start":404.64893,"end":405.68893,"sentiment":"positive","sentiment_score":0.5941308935483297},{"text":"Have a good one.","start":405.68893,"end":406.74893,"sentiment":"positive","sentiment_score":0.5466665998101234}],"sentiment":"positive","sentiment_score":0.5670084399836404,"channel":0,"num_words":7,"start":404.64893,"end":406.74893},{"sentences":[{"text":"You too.","start":406.87,"end":407.35,"sentiment":"neutral","sentiment_score":0.3329158201813698},{"text":"Bye.","start":407.35,"end":407.85,"sentiment":"neutral","sentiment_score":0.30317437648773193}],"sentiment":"neutral","sentiment_score":0.32300200561682385,"channel":1,"num_words":3,"start":406.87,"end":407.85},{"sentences":[{"text":"Thank you.","start":407.92892,"end":408.24893,"sentiment":"positive","sentiment_score":0.7706547677516937},{"text":"Bye.","start":408.24893,"end":408.74393,"sentiment":"neutral","sentiment_score":-0.08529642224311829}],"sentiment":"positive","sentiment_score":0.4853377044200897,"channel":0,"num_words":3,"start":407.92892,"end":408.74393}]},"summary":{"result":"success","short":"The customer, Mr. Harmit, is calling Okay.s to cancel his service due to an unpaid invoice. The agent informs him that there is a 30-day notice for cancellation and that he will receive an invoice on July 1. The agent also explains that the customer can cancel his service before July 5 and that he will receive an invoice on July 1. The customer is advised to call the company if he needs further assistance."},"intents":{"segments":[{"text":"This is Airtel accounts, mister Harmit. We're just making a follow-up in reference to your unpaid invoice because your payment method did still decline due to insufficient funds. We're just wondering if you would like Okay.","start_word":4,"end_word":39,"intents":[{"intent":"Check availability","confidence_score":0.00004637419}]},{"text":"Oh, okay.","start_word":85,"end_word":86,"intents":[{"intent":"Cancel service","confidence_score":0.029370135}]},{"text":"have you on the line, I would request you kindly process the payment so your Yeah.","start_word":237,"end_word":252,"intents":[{"intent":"Process payment","confidence_score":0.8494325}]},{"text":"then today, we request you process your outstanding because it's already Yes.","start_word":490,"end_word":501,"intents":[{"intent":"Process outstanding","confidence_score":0.033103354}]},{"text":"Yep. services canceled on July 5?","start_word":607,"end_word":612,"intents":[{"intent":"Cancel services","confidence_score":0.2444647}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel accounts, mister Harmit. We're just making a follow-up in reference to your unpaid invoice because your payment method did still decline due to insufficient funds. We're just wondering if you would like Okay. to use another Okay. card. No worries. No, John. I'll have a look at that check that myself. Yeah. Alright. Sure. Please Yeah. log And in also to the also, just wanna check if I can cancel the contract for the Wi Fi, if possible. Oh, okay. What is the reason you would like to cancel your services? We're gonna move how soon, actually? Oh, we can go ahead and transfer your services to your No. new But location the thing in is that way. there's only a Wi Fi there. I'm not moving to a new house of my own. I'm moving, like, a room. Oh, it's like you've already the Internet service from your new apartment has existing Yeah. connection? Yeah. It's also yeah. It already had Wi Fi from the landlord. That's all. Yeah. Oh, so the landlord already provided. Yeah. Okay. I got it. So if I may ask, Harmis, what is the preferred date for you to move out and cancel July your 5. service? July 5. Yeah. Okay. Let me check. Just give me a minute. In that way, Sure. this will be noted accordingly. Okay? And then while I Yeah. have you on the line, I would request you kindly process the payment so your Yeah. Of invoice would be course. updated. Yeah. Alright. Stay on the line. Okay? Thank you so Yep.","start_word":0,"end_word":269,"sentiment":"neutral","sentiment_score":-0.06180752441287041},{"text":"much. Thank you so much for patiently waiting, Harmit.","start_word":270,"end_word":278,"sentiment":"positive","sentiment_score":0.5244748592376709},{"text":"No worries. Alright. So, technically, our policy agreement for canceling the services is providing a thirty days notice. So, technically, we will take your notice from today. Today Mhmm. is the twenty second. So, basically, aside from your June invoice that you need to settle as soon as possible, Yep. you'll still be receiving an invoice on July 1 because our billing processes is every July 1 or every first of each month, your invoice is being sent, and that's covering the full month. However, since we are taking this notice as your thirty days, so the invoice by next month will until the July 22. And then for us to be able to proceed with the cancellation of services as you requested on the July 5, you Mhmm. also need to settle that outstanding to be sent on July 1. I hope it's clear. If it's Yeah. not, Like, let me know. on July 1, I need to do just the due invoice and the twenty two twenty two days for the July. Right? Yeah. That's correct. So July 1, Okay. you will be receiving an invoice covering July 1 until the twenty second. Okay. This is Got only it. covering your thirty days notice as today. Alright? And Okay. then today, we request you process your outstanding because it's already Yes. been overdue. And Sure. Sure. Can I alright. can I make a whole payment on July 1 if possible, like June and July both? Oh, no. Actually, Oh, okay. it's not because our account manager already asking us to make a follow-up because it's really Yeah. overdue, Sure. Sure. and Sure. we're we're paying this to the network in advance. So, yeah, it's Yeah. No worries. if you could settle the outstanding today, we would appreciate because it's already been overdue, Harmit. Alright. And you still have your username and password to log in through the web customer portal. Right? Okay. So, Yep.","start_word":279,"end_word":604,"sentiment":"neutral","sentiment_score":-0.021905544642473292},{"text":"Thank you.","start_word":605,"end_word":606,"sentiment":"positive","sentiment_score":0.51258385181427},{"text":"Yep. services canceled on July 5? I mean, I'm not sure. Like, I might for another some days, but July 5 will be the day that I'll be more. But, Okay. I mean, if if I have the Internet services till July 22, then it should be okay. So you can cancel Oh, my, yeah. like, Yeah. Or or the '11 or the tenth, just ensure the payment will be settled July so we can proceed accordingly, and you could yeah. avoid any late fees or additional Yeah. Sure. fees, Sure. and And we also, can process like, it by just monthly. any by any chance, like, I might not move and I need a services, like, maybe continue for some time. Can I do that again? Oh, you can just let us know. Or, here's the thing. If you are not really sure if you are moving in or no, please Okay. give Mhmm. us a call on the July 5. Just let us Okay. know. Or July 10, something like that before Yeah. Before the you due cancel date of the services your bill. on twenty second. No. Before the due date of your bill. So, like, July 10? Yeah. Yes. Just Okay. let Okay. us know. Alright? Sure. But please Sure. Yes. settle your June. Okay? Definitely. Alright. Thank you, Harmit. Yes. We'll wait Thank for you. your payment. I will advise Yep. our tech team that you will be making a payment today because your account No is on worries. the list from our tech rep, okay, department.","start_word":607,"end_word":868,"sentiment":"neutral","sentiment_score":0.008000047877430916},{"text":"Perfect. Thank Okay. you. Thank you, Harmit. Have a good one.","start_word":869,"end_word":879,"sentiment":"positive","sentiment_score":0.5264405012130737},{"text":"You too. Bye.","start_word":880,"end_word":882,"sentiment":"neutral","sentiment_score":0.30327698588371277},{"text":"Thank you. Bye.","start_word":883,"end_word":885,"sentiment":"positive","sentiment_score":0.6048374176025391}],"average":{"sentiment":"neutral","sentiment_score":-0.004685637069075075}}}}