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David speaking. Hi, Ronald. How are you today? Yes.\n\nSo, unfortunately, I know it'll work for Altus, and I'm I'm version of different size here of work now. So your best bet is if you wanna look to get that that agreement going with Altus is to reach out to them directly and then speak to the new head of IT. Yeah. Complete different line of work now. But yeah.\n\nNo. Completely different role. Okay. Sorry about that. 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David speaking.\n\nChannel 0: Yeah. Good afternoon. David, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Hi, Ronald. How are you today?\n\nChannel 0: I'm doing wonderful. Thank you for asking. David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Yes. So, unfortunately, I know it'll work for Altus, and I'm I'm version of different size here of work now. So your best bet is if you wanna look to get that that agreement going with Altus is to reach out to them directly and then speak to the new head of\n\nChannel 0: Uh-huh.\n\nChannel 1: IT.\n\nChannel 0: Yes. So do do you move to a different different company now?\n\nChannel 1: Yeah. Complete different line of work now. But yeah.\n\nChannel 0: Alright. Would would that be the same job role as an IT manager\n\nChannel 1: No. Completely\n\nChannel 0: or working\n\nChannel 1: different\n\nChannel 0: on\n\nChannel 1: role.\n\nChannel 0: IT? Alright. Got it, sir. Alright.\n\nChannel 1: Okay.\n\nChannel 0: No worries.\n\nChannel 1: Sorry about that. Thank you.\n\nChannel 0: Okay. No worries. Thank you, David.\n\nChannel 1: Bye.\n\nChannel 0: Okay. Have a good day. Okay. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.56,"sentiment":"neutral","sentiment_score":0.0257498063147068},{"text":"David speaking.","start":0.56,"end":1.38,"sentiment":"neutral","sentiment_score":0.023996547795832157}],"sentiment":"neutral","sentiment_score":0.024580967302123707,"channel":1,"num_words":3,"start":0.39999998,"end":1.38},{"sentences":[{"text":"Yeah.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.12753334641456604},{"text":"Good afternoon.","start":3.36,"end":4.1,"sentiment":"positive","sentiment_score":0.36633141338825226},{"text":"David, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.74,"sentiment":"neutral","sentiment_score":0.26589262059756685},{"text":"How are you doing today?","start":9.5199995,"end":10.74,"sentiment":"neutral","sentiment_score":0.22998765110969543}],"sentiment":"neutral","sentiment_score":0.25809218486150104,"channel":0,"num_words":15,"start":3.04,"end":10.74},{"sentences":[{"text":"Hi, Ronald.","start":10.88,"end":11.44,"sentiment":"neutral","sentiment_score":0.2375313639640808},{"text":"How are you today?","start":11.44,"end":12.42,"sentiment":"neutral","sentiment_score":0.27498791366815567}],"sentiment":"neutral","sentiment_score":0.26250239710013074,"channel":1,"num_words":6,"start":10.88,"end":12.42},{"sentences":[{"text":"I'm doing wonderful.","start":12.799999,"end":14.099999,"sentiment":"positive","sentiment_score":0.7620001832644144},{"text":"Thank you for asking.","start":14.16,"end":15.219999,"sentiment":"positive","sentiment_score":0.6982638984918594},{"text":"David, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":16.175,"end":22.914999,"sentiment":"neutral","sentiment_score":0.0865317538070182},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":23.455,"end":33.52,"sentiment":"neutral","sentiment_score":0.08669457598416894},{"text":"Name of the company again, it's Cloud Solution IT.","start":34.46,"end":37.6,"sentiment":"neutral","sentiment_score":0.05017486049069299}],"sentiment":"neutral","sentiment_score":0.14847978404653606,"channel":0,"num_words":67,"start":12.799999,"end":37.6},{"sentences":[{"text":"Yes.","start":38.18,"end":38.579998,"sentiment":"neutral","sentiment_score":0.0065542347729206085},{"text":"So, unfortunately, I know it'll work for Altus, and I'm I'm version of different size here of work now.","start":38.579998,"end":44.1,"sentiment":"neutral","sentiment_score":-0.1775183456116601},{"text":"So your best bet is if you wanna look to get that that agreement going with Altus is to reach out to them directly and then speak to the new head of","start":44.1,"end":51.045,"sentiment":"neutral","sentiment_score":-0.11553785461001098}],"sentiment":"neutral","sentiment_score":-0.13583664768017256,"channel":1,"num_words":52,"start":38.18,"end":51.045},{"sentences":[{"text":"Uh-huh.","start":50.955,"end":51.455,"sentiment":"neutral","sentiment_score":-0.12017440795898438}],"sentiment":"neutral","sentiment_score":-0.12017440795898438,"channel":0,"num_words":1,"start":50.955,"end":51.455},{"sentences":[{"text":"IT.","start":51.045,"end":51.545,"sentiment":"neutral","sentiment_score":-0.0638565719127655}],"sentiment":"neutral","sentiment_score":-0.0638565719127655,"channel":1,"num_words":1,"start":51.045,"end":51.545},{"sentences":[{"text":"Yes.","start":53.275,"end":53.755,"sentiment":"neutral","sentiment_score":-0.023272056132555008},{"text":"So do do you move to a different different company now?","start":53.755,"end":59.2,"sentiment":"neutral","sentiment_score":-0.04157388278029182}],"sentiment":"neutral","sentiment_score":-0.04004873055964708,"channel":0,"num_words":12,"start":53.275,"end":59.2},{"sentences":[{"text":"Yeah.","start":59.829998,"end":60.149998,"sentiment":"neutral","sentiment_score":-0.03759077191352844},{"text":"Complete different line of work now.","start":60.149998,"end":61.67,"sentiment":"neutral","sentiment_score":-0.05203306923309962},{"text":"But yeah.","start":61.67,"end":62.649998,"sentiment":"neutral","sentiment_score":-0.02973419986665249}],"sentiment":"neutral","sentiment_score":-0.045473065227270126,"channel":1,"num_words":9,"start":59.829998,"end":62.649998},{"sentences":[{"text":"Alright.","start":62.94,"end":63.44,"sentiment":"neutral","sentiment_score":-0.004887251649051905},{"text":"Would would that be the same job role as an IT manager","start":64.06,"end":67.04,"sentiment":"neutral","sentiment_score":-0.028263832597682875}],"sentiment":"neutral","sentiment_score":-0.0264656340631728,"channel":0,"num_words":13,"start":62.94,"end":67.04},{"sentences":[{"text":"No.","start":66.79,"end":67.11,"sentiment":"neutral","sentiment_score":-0.0503663644194603},{"text":"Completely","start":67.11,"end":67.61,"sentiment":"neutral","sentiment_score":-0.06043428182601929}],"sentiment":"neutral","sentiment_score":-0.05540032312273979,"channel":1,"num_words":2,"start":66.79,"end":67.61},{"sentences":[{"text":"or working","start":67.18,"end":67.82,"sentiment":"neutral","sentiment_score":-0.060507632791996}],"sentiment":"neutral","sentiment_score":-0.060507632791996,"channel":0,"num_words":2,"start":67.18,"end":67.82},{"sentences":[{"text":"different","start":67.67,"end":67.909996,"sentiment":"neutral","sentiment_score":-0.06733730435371399}],"sentiment":"neutral","sentiment_score":-0.06733730435371399,"channel":1,"num_words":1,"start":67.67,"end":67.909996},{"sentences":[{"text":"on","start":67.82,"end":67.979996,"sentiment":"neutral","sentiment_score":-0.06982845813035965}],"sentiment":"neutral","sentiment_score":-0.06982845813035965,"channel":0,"num_words":1,"start":67.82,"end":67.979996},{"sentences":[{"text":"role.","start":67.909996,"end":68.409996,"sentiment":"neutral","sentiment_score":-0.05595606565475464}],"sentiment":"neutral","sentiment_score":-0.05595606565475464,"channel":1,"num_words":1,"start":67.909996,"end":68.409996},{"sentences":[{"text":"IT?","start":67.979996,"end":68.479996,"sentiment":"neutral","sentiment_score":-0.02830541878938675},{"text":"Alright.","start":69.1,"end":69.6,"sentiment":"neutral","sentiment_score":0.01852395012974739},{"text":"Got it, sir.","start":70.576935,"end":71.37694,"sentiment":"neutral","sentiment_score":0.04305560141801834},{"text":"Alright.","start":71.37694,"end":71.87694,"sentiment":"neutral","sentiment_score":0.06107141822576523}],"sentiment":"neutral","sentiment_score":0.030076125636696815,"channel":0,"num_words":6,"start":67.979996,"end":71.87694},{"sentences":[{"text":"Okay.","start":71.83,"end":72.33,"sentiment":"neutral","sentiment_score":0.05242867395281792}],"sentiment":"neutral","sentiment_score":0.05242867395281792,"channel":1,"num_words":1,"start":71.83,"end":72.33},{"sentences":[{"text":"No worries.","start":71.936935,"end":72.91693,"sentiment":"neutral","sentiment_score":0.028279302641749382}],"sentiment":"neutral","sentiment_score":0.028279302641749382,"channel":0,"num_words":2,"start":71.936935,"end":72.91693},{"sentences":[{"text":"Sorry about that.","start":72.46694,"end":73.34694,"sentiment":"neutral","sentiment_score":-0.004683701942364375},{"text":"Thank you.","start":73.34694,"end":74.24694,"sentiment":"neutral","sentiment_score":0.17147380858659744}],"sentiment":"neutral","sentiment_score":0.06577930226922035,"channel":1,"num_words":5,"start":72.46694,"end":74.24694},{"sentences":[{"text":"Okay.","start":74.09693,"end":74.33694,"sentiment":"neutral","sentiment_score":0.08452190458774567},{"text":"No worries.","start":74.33694,"end":74.73694,"sentiment":"neutral","sentiment_score":0.11042501777410507},{"text":"Thank you, David.","start":74.73694,"end":75.45693,"sentiment":"neutral","sentiment_score":0.2764358917872111}],"sentiment":"neutral","sentiment_score":0.18911326924959818,"channel":0,"num_words":6,"start":74.09693,"end":75.45693},{"sentences":[{"text":"Bye.","start":75.42694,"end":75.92694,"sentiment":"neutral","sentiment_score":0.23848247528076172}],"sentiment":"neutral","sentiment_score":0.23848247528076172,"channel":1,"num_words":1,"start":75.42694,"end":75.92694},{"sentences":[{"text":"Okay.","start":75.45693,"end":75.69694,"sentiment":"neutral","sentiment_score":0.24600160121917725},{"text":"Have a good day.","start":75.69694,"end":76.33694,"sentiment":"positive","sentiment_score":0.3595000058412552},{"text":"Okay.","start":76.33694,"end":76.65694,"sentiment":"neutral","sentiment_score":0.12477611005306244},{"text":"Alright.","start":76.65694,"end":76.896935,"sentiment":"neutral","sentiment_score":0.13556109368801117},{"text":"Bye bye.","start":76.896935,"end":77.63693,"sentiment":"neutral","sentiment_score":0.09292251244187355}],"sentiment":"neutral","sentiment_score":0.23668709480100208,"channel":0,"num_words":9,"start":75.45693,"end":77.63693}]},"summary":{"result":"success","short":"The customer, Ronald, is speaking with David from Cloud Solution IT about a meeting with his CTO, Mr. Bajit Singh. Ronald explains that they have moved to a different company and suggests that David reach out to them directly to introduce their services. David agrees and there are brief conversations about the new role before ending the call."},"intents":{"segments":[{"text":"David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yes.","start_word":31,"end_word":91,"intents":[{"intent":"Recall previous contact","confidence_score":0.00060807925},{"intent":"Request company's name","confidence_score":0.00048386227}]},{"text":"So, unfortunately, I know it'll work for Altus, and I'm I'm version of different size here of work now. So your best bet is if you wanna look to get that that agreement going with Altus is to reach out to them directly and then speak to the new head of Uh-huh. IT.","start_word":92,"end_word":144,"intents":[{"intent":"Offer agreement","confidence_score":0.021555698}]},{"text":"So do do you move to a different different company now? Yeah. Complete different line of work now. But yeah. Alright. Would would that be the same job role as an IT manager No.","start_word":146,"end_word":179,"intents":[{"intent":"Determine job position","confidence_score":0.00008030313}]},{"text":"Sorry about that. Thank you. Okay.","start_word":195,"end_word":200,"intents":[{"intent":"Express appreciation","confidence_score":0.00014339908}]}]},"sentiments":{"segments":[{"text":"Hello. David speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.05442085117101669},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.35944896936416626},{"text":"David, it's Ronald from Cloud Solution IT. How are you doing today? Hi, Ronald. How are you today?","start_word":6,"end_word":23,"sentiment":"neutral","sentiment_score":0.2629271447658539},{"text":"I'm doing wonderful. Thank you for asking.","start_word":24,"end_word":30,"sentiment":"positive","sentiment_score":0.7266420125961304},{"text":"David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yes. So, unfortunately, I know it'll work for Altus, and I'm I'm version of different size here of work now. So your best bet is if you wanna look to get that that agreement going with Altus is to reach out to them directly and then speak to the new head of Uh-huh. IT. Yes. So do do you move to a different different company now? Yeah. Complete different line of work now. But yeah. Alright. Would would that be the same job role as an IT manager No. Completely or working different on role. IT? Alright. Got it, sir. Alright. Okay. No worries. Sorry about that. Thank you. Okay. No worries. Thank you, David. Bye. Okay.","start_word":31,"end_word":207,"sentiment":"neutral","sentiment_score":-0.006691042799502611},{"text":"Have a good day.","start_word":208,"end_word":211,"sentiment":"positive","sentiment_score":0.35770878195762634},{"text":"Okay. Alright. Bye bye.","start_word":212,"end_word":215,"sentiment":"neutral","sentiment_score":0.11743979901075365}],"average":{"sentiment":"neutral","sentiment_score":0.05876859029134115}}}}