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Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that? Oh, fantastic. And just to confirm that I don't share any personal information with the wrong person, can you please confirm your full name, date of birth, and address, please? Yep. Okay. Yes. That's correct. Alright. No worries. While I've got you on the phone, let's get you a new address. Two 2. Okay. Beautiful. I will get I'll make sure that's updated on our records. So that's it. No. You're welcome. The purpose of my call today was just to get in touch with you to see if I can book in your annual review with myself. Yeah? Wonderful. What I'm just I'm we're looking at the calendar. I have availability from next week, but I'd like to know what if there's any particular day that works best for yourself. Okay. It is August. So next week will be the week starting the twenty fourth. What about Tuesday? Would it in the morning at, say, about 9AM. Is that okay with you? Beautiful. Okay. I will get that booked in. In the meantime one other question I'd like to ask is would you like me to send you a a diary invitation to your email address? Fantastic. I can arrange that. And while I've got you on the phone, did you want to go with me briefly through your financial situation to see if anything's changed since we last spoke, or would you like to do that next week? Yeah. It it's completely up to you whether you have the time. I thought I'd just check while sorry? Oh, you poor thing. So how did that how did that occur? Oh, no. Oh, you poor thing. That is not ideal. No. Ideal. No. Yeah. How long it do you think you'll be off? Okay. So your surgery was only recent. Okay. Yep. Alright. I'm just opening up a document, and I will run through that quickly with you. Some of the information we have on file will need updating, so we'll just go through that now. Are there sorry. Excuse me. What are your current goals and objectives at the moment? Yeah. No. That's okay. With regard regards to your super policy, is there any concerns that you have, anything you wanna look at in particular. Mhmm. That's right. Yep. Okay. Okay. Well, I'll definitely make sure that's high on the agenda to be discussed and highlighted. Okay. Okay. So I I'll definitely make sure that we I've got some information on that so we can have a chat about that. Hard you're right. Hard to compare industry funds to retail funds based on the type of investments that industry fund would typically invest in, but I'll definitely have make sure I have some information available so we can talk through that. And your insurances in q super will will run through to make sure they're relevant. Given you're on work cover, I'm not sure if down the track there'd be an if we'd need to claim on anything, but we can we can discuss that as well. But given your own work cover, you you are likely to be with your income needs, so that's good at the moment. Do you have a current q super statement that you could share or send through to me? Yeah? Yeah. That's I can send you an email post this so you have my email address so you can respond with the statement. Okay. Alright. So given that you're on work cover at the moment, are you on a reduced income, or are you getting about the same? Okay. Oh my gosh. Yeah. Okay. Yep. Okay. We can touch on that next week when you've got a better idea, hopefully, by by Tuesday. If not Yeah. Okay. Okay. Beautiful. Because that will help us get a a overarching understanding of where you're at and if there's anything that we need to do to help and yeah. Yeah. Yeah. No. We'll definitely cover off on that. That is absolutely fine. What we might do given the just the the uncertainty surrounding your situation at the moment, Let's complete the rest of this next week when you've when when you've got a bit better of an understanding of where you're at, and we'll have the q super statement, and we can go over that in a lot more detail. Well, thank you so much for your time this morning, Sharon. I really appreciate it, and I look forward to speaking with you next week. Speak to you then. 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morning, Sharon. This is Jenna from Financial. How are you today? I'm very well. Thank you.\n\nJust before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that? Oh, fantastic. And just to confirm that I don't share any personal information with the wrong person, can you please confirm your full name, date of birth, and address, please? Yep.\n\nOkay. Yes. That's correct. Alright. No worries.\n\nWhile I've got you on the phone, let's get you a new address. Two 2. Okay. Beautiful. I will get I'll make sure that's updated on our records.\n\nSo that's it. No. You're welcome. The purpose of my call today was just to get in touch with you to see if I can book in your annual review with myself. Yeah?\n\nWonderful. What I'm just I'm we're looking at the calendar. I have availability from next week, but I'd like to know what if there's any particular day that works best for yourself. Okay. It is August.\n\nSo next week will be the week starting the twenty fourth. What about Tuesday? Would it in the morning at, say, about 9AM. Is that okay with you? Beautiful.\n\nOkay. I will get that booked in. In the meantime one other question I'd like to ask is would you like me to send you a a diary invitation to your email address? Fantastic. I can arrange that.\n\nAnd while I've got you on the phone, did you want to go with me briefly through your financial situation to see if anything's changed since we last spoke, or would you like to do that next week? Yeah. It it's completely up to you whether you have the time. I thought I'd just check while sorry? Oh, you poor thing.\n\nSo how did that how did that occur? Oh, no. Oh, you poor thing. That is not ideal. No.\n\nIdeal. No. Yeah. How long it do you think you'll be off? Okay.\n\nSo your surgery was only recent. Okay. Yep. Alright. I'm just opening up a document, and I will run through that quickly with you.\n\nSome of the information we have on file will need updating, so we'll just go through that now. Are there sorry. Excuse me. What are your current goals and objectives at the moment? Yeah.\n\nNo. That's okay. With regard regards to your super policy, is there any concerns that you have, anything you wanna look at in particular. Mhmm. That's right.\n\nYep. Okay. Okay. Well, I'll definitely make sure that's high on the agenda to be discussed and highlighted. Okay.\n\nOkay. So I I'll definitely make sure that we I've got some information on that so we can have a chat about that. Hard you're right. Hard to compare industry funds to retail funds based on the type of investments that industry fund would typically invest in, but I'll definitely have make sure I have some information available so we can talk through that. And your insurances in q super will will run through to make sure they're relevant.\n\nGiven you're on work cover, I'm not sure if down the track there'd be an if we'd need to claim on anything, but we can we can discuss that as well. But given your own work cover, you you are likely to be with your income needs, so that's good at the moment. Do you have a current q super statement that you could share or send through to me? Yeah? Yeah.\n\nThat's I can send you an email post this so you have my email address so you can respond with the statement. Okay. Alright. So given that you're on work cover at the moment, are you on a reduced income, or are you getting about the same? Okay.\n\nOh my gosh. Yeah. Okay. Yep. Okay.\n\nWe can touch on that next week when you've got a better idea, hopefully, by by Tuesday. If not Yeah. Okay. Okay. Beautiful.\n\nBecause that will help us get a a overarching understanding of where you're at and if there's anything that we need to do to help and yeah. Yeah. Yeah. No. We'll definitely cover off on that.\n\nThat is absolutely fine. What we might do given the just the the uncertainty surrounding your situation at the moment, Let's complete the rest of this next week when you've when when you've got a bit better of an understanding of where you're at, and we'll have the q super statement, and we can go over that in a lot more detail. Well, thank you so much for your time this morning, Sharon. I really appreciate it, and I look forward to speaking with you next week. Speak to you then.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning, Sharon.","start":2.8799999,"end":4.02,"sentiment":"positive","sentiment_score":0.4035121500492096},{"text":"This is Jenna from Financial.","start":4.08,"end":5.54,"sentiment":"positive","sentiment_score":0.3809937655925751},{"text":"How are you today?","start":5.8399997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.300106480717659},{"text":"I'm very well.","start":9.04,"end":9.92,"sentiment":"positive","sentiment_score":0.5756663680076599},{"text":"Thank you.","start":9.92,"end":10.66,"sentiment":"positive","sentiment_score":0.6414330303668976}],"sentiment":"positive","sentiment_score":0.43092919798458323,"num_words":17,"start":2.8799999,"end":10.66},{"sentences":[{"text":"Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes.","start":11.04,"end":16.955,"sentiment":"neutral","sentiment_score":0.06176228076219559},{"text":"Are you okay with that?","start":17.015,"end":18.315,"sentiment":"neutral","sentiment_score":0.04647798500955105},{"text":"Oh, fantastic.","start":19.815,"end":20.635,"sentiment":"positive","sentiment_score":0.46132223308086395},{"text":"And just to confirm that I don't share any personal information with the wrong person, can you please confirm your full name, date of birth, and address, please?","start":21.255001,"end":28.59,"sentiment":"neutral","sentiment_score":0.004499999706500343},{"text":"Yep.","start":28.59,"end":29.09,"sentiment":"neutral","sentiment_score":0.008983702398836613}],"sentiment":"neutral","sentiment_score":0.04594153462577674,"num_words":59,"start":11.04,"end":29.09},{"sentences":[{"text":"Okay.","start":35.7675,"end":36.2675,"sentiment":"neutral","sentiment_score":0.009347205981612206},{"text":"Yes.","start":42.945,"end":43.445,"sentiment":"neutral","sentiment_score":0.03185107558965683},{"text":"That's correct.","start":44.145,"end":44.864998,"sentiment":"neutral","sentiment_score":0.04630592651665211},{"text":"Alright.","start":44.864998,"end":45.265,"sentiment":"neutral","sentiment_score":0.042995940893888474},{"text":"No worries.","start":45.265,"end":45.985,"sentiment":"neutral","sentiment_score":0.04889212176203728}],"sentiment":"neutral","sentiment_score":0.0392271884317909,"num_words":7,"start":35.7675,"end":45.985},{"sentences":[{"text":"While I've got you on the phone, let's get you a new address.","start":45.985,"end":48.485,"sentiment":"neutral","sentiment_score":0.020889525803235862},{"text":"Two 2.","start":55.345,"end":56.085,"sentiment":"neutral","sentiment_score":0.008983349427580833},{"text":"Okay.","start":56.864998,"end":57.364998,"sentiment":"neutral","sentiment_score":0.06894974410533905},{"text":"Beautiful.","start":57.504997,"end":58.004997,"sentiment":"neutral","sentiment_score":0.20831096172332764},{"text":"I will get I'll make sure that's updated on our records.","start":59.4,"end":64.14,"sentiment":"neutral","sentiment_score":0.10699438168243929}],"sentiment":"neutral","sentiment_score":0.06227605137974024,"num_words":28,"start":45.985,"end":64.14},{"sentences":[{"text":"So that's it.","start":65.08,"end":66.520004,"sentiment":"neutral","sentiment_score":0.09785871207714081},{"text":"No.","start":66.520004,"end":66.68,"sentiment":"neutral","sentiment_score":0.010894011706113815},{"text":"You're welcome.","start":66.68,"end":67.42,"sentiment":"neutral","sentiment_score":0.1106325052678585},{"text":"The purpose of my call today was just to get in touch with you to see if I can book in your annual review with myself.","start":67.56,"end":73.125,"sentiment":"neutral","sentiment_score":0.08460173139778468},{"text":"Yeah?","start":75.525,"end":76.025,"sentiment":"neutral","sentiment_score":0.0934632569551468}],"sentiment":"neutral","sentiment_score":0.08541949793244853,"num_words":33,"start":65.08,"end":76.025},{"sentences":[{"text":"Wonderful.","start":76.165,"end":76.665,"sentiment":"neutral","sentiment_score":0.3150884807109833},{"text":"What I'm just I'm we're looking at the calendar.","start":78.485,"end":82.585,"sentiment":"neutral","sentiment_score":0.09561396224631204},{"text":"I have availability from next week, but I'd like to know what if there's any particular day that works best for yourself.","start":83.285,"end":90.159996,"sentiment":"neutral","sentiment_score":0.07027551633390514},{"text":"Okay.","start":95.34,"end":95.84,"sentiment":"neutral","sentiment_score":-0.02718818560242653},{"text":"It is August.","start":108.075,"end":109.05499,"sentiment":"neutral","sentiment_score":-0.0007750879352291425}],"sentiment":"neutral","sentiment_score":0.07478227919071084,"num_words":36,"start":76.165,"end":109.05499},{"sentences":[{"text":"So next week will be the week starting the twenty fourth.","start":109.354996,"end":112.335,"sentiment":"neutral","sentiment_score":0.019051474434408276},{"text":"What about Tuesday?","start":130.055,"end":132.075,"sentiment":"neutral","sentiment_score":0.022781326125065487},{"text":"Would it in the morning at, say, about 9AM.","start":133.81499,"end":137.89499,"sentiment":"neutral","sentiment_score":0.025555013161566522},{"text":"Is that okay with you?","start":137.89499,"end":139.275,"sentiment":"neutral","sentiment_score":0.06825508624315262},{"text":"Beautiful.","start":140.855,"end":141.355,"sentiment":"positive","sentiment_score":0.6543563604354858}],"sentiment":"neutral","sentiment_score":0.05184610714686328,"num_words":29,"start":109.354996,"end":141.355},{"sentences":[{"text":"Okay.","start":141.495,"end":141.995,"sentiment":"neutral","sentiment_score":0.2801818251609802},{"text":"I will get that booked in.","start":142.64,"end":144.42,"sentiment":"neutral","sentiment_score":0.29632243017355603},{"text":"In the meantime one other question I'd like to ask is would you like me to send you a a diary invitation to your email address?","start":144.96,"end":152.58,"sentiment":"neutral","sentiment_score":0.13855706642453486},{"text":"Fantastic.","start":155.28,"end":155.78,"sentiment":"positive","sentiment_score":0.8446482419967651},{"text":"I can arrange that.","start":156.08,"end":157.3,"sentiment":"positive","sentiment_score":0.6545144766569138}],"sentiment":"neutral","sentiment_score":0.24008700741749062,"num_words":38,"start":141.495,"end":157.3},{"sentences":[{"text":"And while I've got you on the phone, did you want to go with me briefly through your financial situation to see if anything's changed since we last spoke, or would you like to do that next week?","start":158.93501,"end":169.035,"sentiment":"neutral","sentiment_score":0.06420844195312575},{"text":"Yeah.","start":176.15001,"end":176.47,"sentiment":"neutral","sentiment_score":0.03615070879459381},{"text":"It it's completely up to you whether you have the time.","start":176.47,"end":179.05,"sentiment":"neutral","sentiment_score":0.05508485013111071},{"text":"I thought I'd just check while sorry?","start":180.15001,"end":182.82501,"sentiment":"neutral","sentiment_score":-0.21778212913445064},{"text":"Oh, you poor thing.","start":185.365,"end":186.24501,"sentiment":"neutral","sentiment_score":-0.21569136902689934}],"sentiment":"neutral","sentiment_score":0.011389581547653089,"num_words":61,"start":158.93501,"end":186.24501},{"sentences":[{"text":"So how did that how did that occur?","start":186.24501,"end":188.185,"sentiment":"neutral","sentiment_score":-0.09366356395184994},{"text":"Oh, no.","start":191.60501,"end":192.345,"sentiment":"neutral","sentiment_score":-0.20369402319192886},{"text":"Oh, you poor thing.","start":193.765,"end":194.985,"sentiment":"negative","sentiment_score":-0.38877925276756287},{"text":"That is not ideal.","start":195.205,"end":196.38751,"sentiment":"negative","sentiment_score":-0.6347563117742538},{"text":"No.","start":196.38751,"end":196.53,"sentiment":"neutral","sentiment_score":-0.31540003418922424}],"sentiment":"neutral","sentiment_score":-0.29295993949237625,"num_words":19,"start":186.24501,"end":196.53},{"sentences":[{"text":"Ideal.","start":198.20999,"end":198.45,"sentiment":"neutral","sentiment_score":-0.23957805335521695},{"text":"No.","start":198.45,"end":198.95,"sentiment":"neutral","sentiment_score":-0.307578444480896},{"text":"Yeah.","start":201.25,"end":201.75,"sentiment":"neutral","sentiment_score":-0.0699852779507637},{"text":"How long it do you think you'll be off?","start":201.89,"end":203.91,"sentiment":"neutral","sentiment_score":-0.06897887960076332},{"text":"Okay.","start":213.52501,"end":213.925,"sentiment":"neutral","sentiment_score":-0.028028704226017}],"sentiment":"neutral","sentiment_score":-0.0973831074169049,"num_words":13,"start":198.20999,"end":213.925},{"sentences":[{"text":"So your surgery was only recent.","start":213.925,"end":215.705,"sentiment":"neutral","sentiment_score":-0.03828031166146199},{"text":"Okay.","start":218.005,"end":218.505,"sentiment":"neutral","sentiment_score":0.0014642756432294846},{"text":"Yep.","start":218.565,"end":219.065,"sentiment":"neutral","sentiment_score":-0.0006424933671951294},{"text":"Alright.","start":220.725,"end":221.225,"sentiment":"neutral","sentiment_score":0.007061983458697796},{"text":"I'm just opening up a document, and I will run through that quickly with you.","start":221.285,"end":227.46501,"sentiment":"neutral","sentiment_score":0.014069511368870736}],"sentiment":"neutral","sentiment_score":-0.0004481430708741148,"num_words":24,"start":213.925,"end":227.46501},{"sentences":[{"text":"Some of the information we have on file will need updating, so we'll just go through that now.","start":228.89,"end":235.79,"sentiment":"neutral","sentiment_score":-0.018640614709713392},{"text":"Are there sorry.","start":238.33,"end":240.17,"sentiment":"neutral","sentiment_score":-0.044612413893143334},{"text":"Excuse me.","start":240.17,"end":241.07,"sentiment":"neutral","sentiment_score":-0.074611596763134},{"text":"What are your current goals and objectives at the moment?","start":241.455,"end":245.555,"sentiment":"neutral","sentiment_score":-0.05722424983978271},{"text":"Yeah.","start":257.92,"end":258.24002,"sentiment":"neutral","sentiment_score":-0.0602605864405632}],"sentiment":"neutral","sentiment_score":-0.03679689955349792,"num_words":34,"start":228.89,"end":258.24002},{"sentences":[{"text":"No.","start":258.24002,"end":258.48,"sentiment":"neutral","sentiment_score":-0.09681008011102676},{"text":"That's okay.","start":258.48,"end":259.38,"sentiment":"neutral","sentiment_score":-0.04361163079738617},{"text":"With regard regards to your super policy, is there any concerns that you have, anything you wanna look at in particular.","start":261.84,"end":277.3775,"sentiment":"neutral","sentiment_score":-0.04904013588314965},{"text":"Mhmm.","start":291.72,"end":291.8,"sentiment":"neutral","sentiment_score":-0.023959361016750336},{"text":"That's right.","start":291.8,"end":292.36,"sentiment":"neutral","sentiment_score":0.02412484772503376}],"sentiment":"neutral","sentiment_score":-0.04405873558587498,"num_words":27,"start":258.24002,"end":292.36},{"sentences":[{"text":"Yep.","start":292.36,"end":292.86,"sentiment":"neutral","sentiment_score":-0.011713361367583277},{"text":"Okay.","start":302.39502,"end":302.89502,"sentiment":"neutral","sentiment_score":-0.012632755562663078},{"text":"Okay.","start":303.035,"end":303.355,"sentiment":"neutral","sentiment_score":0.01086682640016079},{"text":"Well, I'll definitely make sure that's high on the agenda to be discussed and highlighted.","start":303.355,"end":307.695,"sentiment":"neutral","sentiment_score":0.18493106514215468},{"text":"Okay.","start":324.72998,"end":325.22998,"sentiment":"neutral","sentiment_score":0.04223058372735977}],"sentiment":"neutral","sentiment_score":0.14751143528050498,"num_words":19,"start":292.36,"end":325.22998},{"sentences":[{"text":"Okay.","start":327.625,"end":327.865,"sentiment":"neutral","sentiment_score":0.05557131767272949},{"text":"So I I'll definitely make sure that we I've got some information on that so we can have a chat about that.","start":327.865,"end":334.285,"sentiment":"neutral","sentiment_score":0.10553549670360306},{"text":"Hard you're right.","start":334.745,"end":335.865,"sentiment":"neutral","sentiment_score":-0.05763843655586243},{"text":"Hard to compare industry funds to retail funds based on the type of investments that industry fund would typically invest in, but I'll definitely have make sure I have some information available so we can talk through that.","start":335.865,"end":348.25,"sentiment":"neutral","sentiment_score":-0.05299537005148044},{"text":"And your insurances in q super will will run through to make sure they're relevant.","start":352.38998,"end":363.495,"sentiment":"neutral","sentiment_score":0.05289085569481055}],"sentiment":"neutral","sentiment_score":0.012455388720890012,"num_words":79,"start":327.625,"end":363.495},{"sentences":[{"text":"Given you're on work cover, I'm not sure if down the track there'd be an if we'd need to claim on anything, but we can we can discuss that as well.","start":363.635,"end":374.78,"sentiment":"neutral","sentiment_score":-0.005760421736105796},{"text":"But given your own work cover, you you are likely to be with your income needs, so that's good at the moment.","start":374.78,"end":382.40002,"sentiment":"neutral","sentiment_score":0.0348882195963101},{"text":"Do you have a current q super statement that you could share or send through to me?","start":384.335,"end":389.315,"sentiment":"neutral","sentiment_score":0.03537858014597612},{"text":"Yeah?","start":392.815,"end":393.315,"sentiment":"neutral","sentiment_score":-0.030525274574756622},{"text":"Yeah.","start":395.055,"end":395.555,"sentiment":"neutral","sentiment_score":0.048162464052438736}],"sentiment":"neutral","sentiment_score":0.016778344573039148,"num_words":72,"start":363.635,"end":395.555},{"sentences":[{"text":"That's I can send you an email post this so you have my email address so you can respond with the statement.","start":396.255,"end":406.21,"sentiment":"neutral","sentiment_score":0.18234953792257744},{"text":"Okay.","start":408.11,"end":408.61,"sentiment":"neutral","sentiment_score":0.07663966715335846},{"text":"Alright.","start":409.73502,"end":409.975,"sentiment":"neutral","sentiment_score":0.039666302502155304},{"text":"So given that you're on work cover at the moment, are you on a reduced income, or are you getting about the same?","start":409.975,"end":419.99503,"sentiment":"neutral","sentiment_score":-0.018191316316876073},{"text":"Okay.","start":422.21503,"end":422.58,"sentiment":"neutral","sentiment_score":-0.07820341736078262}],"sentiment":"neutral","sentiment_score":0.07565400231881843,"num_words":48,"start":396.255,"end":422.58},{"sentences":[{"text":"Oh my gosh.","start":426.65997,"end":427.56,"sentiment":"neutral","sentiment_score":-0.003002601365248362},{"text":"Yeah.","start":440.41498,"end":440.91498,"sentiment":"neutral","sentiment_score":-0.06417503207921982},{"text":"Okay.","start":459.35,"end":459.85,"sentiment":"neutral","sentiment_score":-0.0033789677545428276},{"text":"Yep.","start":460.23,"end":460.485,"sentiment":"neutral","sentiment_score":0.005551008507609367},{"text":"Okay.","start":467.525,"end":468.025,"sentiment":"neutral","sentiment_score":0.025646785274147987}],"sentiment":"neutral","sentiment_score":-0.006480572878250054,"num_words":7,"start":426.65997,"end":468.025},{"sentences":[{"text":"We can touch on that next week when you've got a better idea, hopefully, by by Tuesday.","start":468.88498,"end":473.33002,"sentiment":"neutral","sentiment_score":0.05814190428046619},{"text":"If not Yeah.","start":473.33002,"end":481.43002,"sentiment":"neutral","sentiment_score":-0.0020945646489659952},{"text":"Okay.","start":487.17,"end":487.425,"sentiment":"neutral","sentiment_score":0.08869276940822601},{"text":"Okay.","start":487.585,"end":487.82498,"sentiment":"neutral","sentiment_score":0.1637645661830902},{"text":"Beautiful.","start":487.82498,"end":488.305,"sentiment":"positive","sentiment_score":0.449321985244751}],"sentiment":"neutral","sentiment_score":0.07321339128943889,"num_words":23,"start":468.88498,"end":488.305},{"sentences":[{"text":"Because that will help us get a a overarching understanding of where you're at and if there's anything that we need to do to help and yeah.","start":488.305,"end":503.01,"sentiment":"neutral","sentiment_score":0.15694139649470648},{"text":"Yeah.","start":503.97,"end":504.37,"sentiment":"neutral","sentiment_score":-0.05069873854517937},{"text":"Yeah.","start":504.37,"end":504.69,"sentiment":"neutral","sentiment_score":-0.04167049750685692},{"text":"No.","start":504.69,"end":504.85,"sentiment":"neutral","sentiment_score":-0.10736195743083954},{"text":"We'll definitely cover off on that.","start":504.85,"end":506.85,"sentiment":"neutral","sentiment_score":-0.08767568940917651}],"sentiment":"neutral","sentiment_score":0.09754534376164277,"num_words":36,"start":488.305,"end":506.85},{"sentences":[{"text":"That is absolutely fine.","start":506.85,"end":508.47,"sentiment":"neutral","sentiment_score":0.17897309735417366},{"text":"What we might do given the just the the uncertainty surrounding your situation at the moment, Let's complete the rest of this next week when you've when when you've got a bit better of an understanding of where you're at, and we'll have the q super statement, and we can go over that in a lot more detail.","start":509.89,"end":529.92505,"sentiment":"neutral","sentiment_score":0.09084208161923392},{"text":"Well, thank you so much for your time this morning, Sharon.","start":532.065,"end":534.39,"sentiment":"positive","sentiment_score":0.6382652006366036},{"text":"I really appreciate it, and I look forward to speaking with you next week.","start":534.39,"end":539.77,"sentiment":"positive","sentiment_score":0.6076532006263733},{"text":"Speak to you then.","start":542.39,"end":543.19,"sentiment":"neutral","sentiment_score":0.13242843374609947}],"sentiment":"neutral","sentiment_score":0.24222537224273105,"num_words":91,"start":506.85,"end":543.19},{"sentences":[{"text":"Bye.","start":543.19,"end":543.69,"sentiment":"neutral","sentiment_score":0.2649323344230652}],"sentiment":"neutral","sentiment_score":0.2649323344230652,"num_words":1,"start":543.19,"end":543.69}]}}]},{"alternatives":[{"transcript":"Hello. Sharon speaking. Not bad. How are you? Yeah. That's fine. Okay. Sherry Ann Russat. Twenty five nine sixty nine. And my address has just changed. I've just moved. So my address you have would be 2615 Slash 35 Bedette Street, Albion. Yep. So it's not Unit 2615. That's Unit 2207. Same Address. Street address. Yep. Thank you. Thank you. Yeah. Of course. Hang on. I'm off on work cover at the moment, so I've had ankle circles. So any day is fine with me except so I've just got it's August, isn't it? The twenty fourth. Yeah. Any day. I think Thursday, I've got a doctor's appointment in the morning. So, yeah, any day next week's fine. Yeah. Of course. Yeah. Of course it is. You did a good job. I've got to get you with me. That's not a big deal. I'm not doing yeah. I can't do much. I just gotta lay around. I turned up the stairs at work. No. It's a bit sore, but, you know, it could've been worse. I don't know. I see the specialist again next Wednesday or next Thursday, so we'll see from there. Yeah. Last Monday. Mhmm. Mhmm. Oh, no. I just don't really have much at the moment. Sorry. I mean, it's hard, like I think I made a comment to the guys when I spoke to them last time that my speaker was somewhat too running. And, generally, I'm I'm supposed to keep $10,000 in my Tuesday part because but, I mean, I'm I've got a shitload more than that in there now because no one's contacted me to transfer money across or anything like that. What can I say? Yeah. And because I know you can't compare the two sisters that my two part my work like, the q sister made made more money than you guys did last year. Yep. Okay. Yep. Yeah. I do. Yes. I'll have to get off of my line. Yeah. So I can send it. Yep. You're beautiful. Yeah. Perfect. Thank you. Well, I haven't been paid yet. So next week will be see, I've been at work it happened twelve months ago. Yeah. So start they missed a fracture, but then it just didn't get any better. So, anyhow, I went to a specialist, and I've had my surgery, and it was a lot more involved than what just the fracture. So I don't know how long I'm gonna be off the I don't know how work cover because work cover did tell me that I they don't pay my penalty rate, but I'm sure they have to because that's part of my regular income because I work weekends and after and night shift. So yeah. Until next week, I don't know what gonna what happens there. Oh, so I get paid. Oh, so I can tell you yeah. I get paid Wednesday, but I'll be able to look at my plate slip on Sunday. So by appointment Tuesday, I'll definitely know if they paid what they paid on it. Yeah. Yeah. I can't afford not to get full pay because it's gonna put me so far behind in everything. Perfect. Okay. Yep. Okay. Perfect. Okay. Thank you. Yep. Perfect. We'll see you speak to them. Thanks. 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Sharon speaking. Not bad. How are you? Yeah.\n\nThat's fine. Okay. Sherry Ann Russat. Twenty five nine sixty nine. And my address has just changed.\n\nI've just moved. So my address you have would be 2615 Slash 35 Bedette Street, Albion. Yep. So it's not Unit 2615. That's Unit 2207.\n\nSame Address. Street address. Yep. Thank you. Thank you.\n\nYeah. Of course. Hang on. I'm off on work cover at the moment, so I've had ankle circles. So any day is fine with me except so I've just got it's August, isn't it?\n\nThe twenty fourth. Yeah. Any day. I think Thursday, I've got a doctor's appointment in the morning. So, yeah, any day next week's fine.\n\nYeah. Of course. Yeah. Of course it is. You did a good job.\n\nI've got to get you with me. That's not a big deal. I'm not doing yeah. I can't do much. I just gotta lay around.\n\nI turned up the stairs at work. No. It's a bit sore, but, you know, it could've been worse. I don't know. I see the specialist again next Wednesday or next Thursday, so we'll see from there.\n\nYeah. Last Monday. Mhmm. Mhmm. Oh, no.\n\nI just don't really have much at the moment. Sorry. I mean, it's hard, like I think I made a comment to the guys when I spoke to them last time that my speaker was somewhat too running. And, generally, I'm I'm supposed to keep $10,000 in my Tuesday part because but, I mean, I'm I've got a shitload more than that in there now because no one's contacted me to transfer money across or anything like that. What can I say?\n\nYeah. And because I know you can't compare the two sisters that my two part my work like, the q sister made made more money than you guys did last year. Yep. Okay. Yep.\n\nYeah. I do. Yes. I'll have to get off of my line. Yeah.\n\nSo I can send it. Yep. You're beautiful. Yeah. Perfect.\n\nThank you. Well, I haven't been paid yet. So next week will be see, I've been at work it happened twelve months ago. Yeah. So start they missed a fracture, but then it just didn't get any better.\n\nSo, anyhow, I went to a specialist, and I've had my surgery, and it was a lot more involved than what just the fracture. So I don't know how long I'm gonna be off the I don't know how work cover because work cover did tell me that I they don't pay my penalty rate, but I'm sure they have to because that's part of my regular income because I work weekends and after and night shift. So yeah. Until next week, I don't know what gonna what happens there. Oh, so I get paid.\n\nOh, so I can tell you yeah. I get paid Wednesday, but I'll be able to look at my plate slip on Sunday. So by appointment Tuesday, I'll definitely know if they paid what they paid on it. Yeah. Yeah.\n\nI can't afford not to get full pay because it's gonna put me so far behind in everything. Perfect. Okay. Yep. Okay.\n\nPerfect. Okay. Thank you. Yep. Perfect.\n\nWe'll see you speak to them. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.034834038466215134},{"text":"Sharon speaking.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.044509006664156914},{"text":"Not bad.","start":7.44,"end":7.9199996,"sentiment":"positive","sentiment_score":0.35231754183769226},{"text":"How are you?","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.2486108938852946},{"text":"Yeah.","start":18.335,"end":18.655,"sentiment":"neutral","sentiment_score":0.09554096311330797}],"sentiment":"neutral","sentiment_score":0.1855400866932339,"num_words":9,"start":1.1999999,"end":18.655},{"sentences":[{"text":"That's fine.","start":18.655,"end":19.475,"sentiment":"neutral","sentiment_score":0.18667680025100708},{"text":"Okay.","start":29.310001,"end":29.79,"sentiment":"neutral","sentiment_score":0.01301300711929798},{"text":"Sherry Ann 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me.","start":173.53,"end":174.49,"sentiment":"neutral","sentiment_score":0.0034547136830432074},{"text":"That's not a big deal.","start":174.49,"end":175.70999,"sentiment":"neutral","sentiment_score":-0.048151325434446335},{"text":"I'm not doing yeah.","start":180.325,"end":182.965,"sentiment":"neutral","sentiment_score":-0.20707213506102562},{"text":"I can't do much.","start":182.965,"end":183.765,"sentiment":"neutral","sentiment_score":-0.27564308792352676},{"text":"I just gotta lay around.","start":183.765,"end":184.905,"sentiment":"neutral","sentiment_score":-0.22580900192260742}],"sentiment":"neutral","sentiment_score":-0.13105918131768704,"num_words":25,"start":173.53,"end":184.905},{"sentences":[{"text":"I turned up the stairs at work.","start":188.645,"end":190.265,"sentiment":"neutral","sentiment_score":-0.1121266239455768},{"text":"No.","start":197.29001,"end":197.69,"sentiment":"neutral","sentiment_score":-0.3241370916366577},{"text":"It's a bit sore, but, you know, it could've been worse.","start":197.69,"end":200.27,"sentiment":"negative","sentiment_score":-0.3548503870313818},{"text":"I don't know.","start":205.55501,"end":206.035,"sentiment":"neutral","sentiment_score":-0.09694600353638332},{"text":"I see the specialist again next Wednesday or next Thursday, so we'll see from there.","start":206.035,"end":212.85501,"sentiment":"neutral","sentiment_score":-0.05634267156322797}],"sentiment":"neutral","sentiment_score":-0.16617177839617472,"num_words":37,"start":188.645,"end":212.85501},{"sentences":[{"text":"Yeah.","start":216.035,"end":216.27501,"sentiment":"neutral","sentiment_score":-0.013876202516257765},{"text":"Last Monday.","start":216.27501,"end":217.095,"sentiment":"neutral","sentiment_score":-0.017271006479859352},{"text":"Mhmm.","start":219.03,"end":219.53,"sentiment":"neutral","sentiment_score":-0.008693194016814232},{"text":"Mhmm.","start":225.3375,"end":225.8375,"sentiment":"neutral","sentiment_score":0.019710589200258255},{"text":"Oh, no.","start":253.89,"end":254.29001,"sentiment":"neutral","sentiment_score":-0.161738321185112}],"sentiment":"neutral","sentiment_score":-0.05155392323753664,"num_words":7,"start":216.035,"end":254.29001},{"sentences":[{"text":"I just don't really have much at the moment.","start":254.29001,"end":257.09,"sentiment":"neutral","sentiment_score":-0.22655156751473746},{"text":"Sorry.","start":257.09,"end":257.59,"sentiment":"neutral","sentiment_score":-0.10905788093805312},{"text":"I mean, it's hard, like I think I made a comment to the guys when I spoke to them last time that my speaker was somewhat too running.","start":271.585,"end":283.54,"sentiment":"neutral","sentiment_score":-0.1766679116657802},{"text":"And, generally, I'm I'm supposed to keep $10,000 in my Tuesday part because but, I mean, I'm I've got a shitload more than that in there now because no one's contacted me to transfer money across or anything like that.","start":285.92502,"end":301.32,"sentiment":"neutral","sentiment_score":-0.2277573659288464},{"text":"What can I say?","start":311.80002,"end":312.86002,"sentiment":"neutral","sentiment_score":0.015329118352383375}],"sentiment":"neutral","sentiment_score":-0.1968744107189861,"num_words":82,"start":254.29001,"end":312.86002},{"sentences":[{"text":"Yeah.","start":313.0,"end":313.32,"sentiment":"neutral","sentiment_score":0.022793522104620937},{"text":"And because I know you can't compare the two sisters that my two part my work like, the q sister made made more money than you guys did last year.","start":313.32,"end":324.23502,"sentiment":"neutral","sentiment_score":-0.019953247532248496},{"text":"Yep.","start":344.275,"end":344.775,"sentiment":"neutral","sentiment_score":0.005662242881953716},{"text":"Okay.","start":348.755,"end":349.255,"sentiment":"neutral","sentiment_score":0.030022989958524704},{"text":"Yep.","start":360.28998,"end":360.78998,"sentiment":"neutral","sentiment_score":0.06210925802588463}],"sentiment":"neutral","sentiment_score":-0.014059100382249145,"num_words":34,"start":313.0,"end":360.78998},{"sentences":[{"text":"Yeah.","start":389.94,"end":390.44,"sentiment":"neutral","sentiment_score":0.02825470268726349},{"text":"I do.","start":391.22,"end":391.86002,"sentiment":"neutral","sentiment_score":0.026776891201734543},{"text":"Yes.","start":391.86002,"end":392.265,"sentiment":"neutral","sentiment_score":0.00913255661725998},{"text":"I'll have to get off of my line.","start":392.665,"end":394.18503,"sentiment":"neutral","sentiment_score":-0.07761653466150165},{"text":"Yeah.","start":394.18503,"end":394.58502,"sentiment":"neutral","sentiment_score":0.021987639367580417}],"sentiment":"neutral","sentiment_score":-0.03907719970895694,"num_words":13,"start":389.94,"end":394.58502},{"sentences":[{"text":"So I can send it.","start":394.58502,"end":395.725,"sentiment":"neutral","sentiment_score":0.03772456422448158},{"text":"Yep.","start":400.90503,"end":401.40503,"sentiment":"neutral","sentiment_score":0.07726065069437027},{"text":"You're beautiful.","start":402.18503,"end":402.92502,"sentiment":"positive","sentiment_score":0.5236527919769287},{"text":"Yeah.","start":406.58502,"end":406.90503,"sentiment":"neutral","sentiment_score":0.23183557391166687},{"text":"Perfect.","start":406.90503,"end":407.385,"sentiment":"positive","sentiment_score":0.46705031394958496}],"sentiment":"neutral","sentiment_score":0.20120749436318874,"num_words":10,"start":394.58502,"end":407.385},{"sentences":[{"text":"Thank you.","start":407.385,"end":408.12,"sentiment":"positive","sentiment_score":0.3754396289587021},{"text":"Well, I haven't been paid yet.","start":420.19998,"end":421.82,"sentiment":"neutral","sentiment_score":-0.17226548492908478},{"text":"So next week will be see, I've been at work it happened twelve months ago.","start":422.28,"end":426.355,"sentiment":"neutral","sentiment_score":-0.05329820786913236},{"text":"Yeah.","start":427.855,"end":428.355,"sentiment":"neutral","sentiment_score":-0.03552026301622391},{"text":"So start they missed a fracture, but then it just didn't get any better.","start":428.655,"end":433.935,"sentiment":"neutral","sentiment_score":-0.17863349350435392}],"sentiment":"neutral","sentiment_score":-0.09522568267819129,"num_words":38,"start":407.385,"end":433.935},{"sentences":[{"text":"So, anyhow, I went to a specialist, and I've had my surgery, and it was a lot more involved than what just the fracture.","start":433.935,"end":439.83002,"sentiment":"neutral","sentiment_score":-0.09682981437072158},{"text":"So I don't know how long I'm gonna be off the I don't know how work cover because work cover did tell me that I they don't pay my penalty rate, but I'm sure they have to because that's part of my regular income because I work weekends and after and night shift.","start":441.49002,"end":458.755,"sentiment":"neutral","sentiment_score":-0.09372567237829263},{"text":"So yeah.","start":460.975,"end":461.855,"sentiment":"neutral","sentiment_score":-0.0032310551032423973},{"text":"Until next week, I don't know what gonna what happens there.","start":461.855,"end":466.88,"sentiment":"neutral","sentiment_score":-0.07694476402618668},{"text":"Oh, so I get paid.","start":474.62,"end":475.66,"sentiment":"neutral","sentiment_score":-0.01651932541280985}],"sentiment":"neutral","sentiment_score":-0.08659818234216225,"num_words":95,"start":433.935,"end":475.66},{"sentences":[{"text":"Oh, so I can tell you yeah.","start":475.66,"end":477.305,"sentiment":"neutral","sentiment_score":0.023925003595650196},{"text":"I get paid Wednesday, but I'll be able to look at my plate slip on Sunday.","start":478.885,"end":482.805,"sentiment":"neutral","sentiment_score":0.02485033543780446},{"text":"So by appointment Tuesday, I'll definitely know if they paid what they paid on it.","start":482.805,"end":486.825,"sentiment":"neutral","sentiment_score":-0.0036695294082164766},{"text":"Yeah.","start":493.62,"end":494.12,"sentiment":"neutral","sentiment_score":0.003495188429951668},{"text":"Yeah.","start":496.65997,"end":497.13998,"sentiment":"neutral","sentiment_score":-0.1306961476802826}],"sentiment":"neutral","sentiment_score":0.009570912295021116,"num_words":40,"start":475.66,"end":497.13998},{"sentences":[{"text":"I can't afford not to get full pay because it's gonna put me so far behind in everything.","start":497.13998,"end":502.19998,"sentiment":"negative","sentiment_score":-0.391297138399548},{"text":"Perfect.","start":508.785,"end":509.285,"sentiment":"positive","sentiment_score":0.3465750515460968},{"text":"Okay.","start":527.12,"end":527.62,"sentiment":"neutral","sentiment_score":0.07467051595449448},{"text":"Yep.","start":527.84,"end":528.135,"sentiment":"neutral","sentiment_score":0.0799877792596817},{"text":"Okay.","start":530.215,"end":530.695,"sentiment":"neutral","sentiment_score":0.2070542722940445}],"sentiment":"neutral","sentiment_score":-0.2879573123698885,"num_words":22,"start":497.13998,"end":530.695},{"sentences":[{"text":"Perfect.","start":530.695,"end":531.195,"sentiment":"positive","sentiment_score":0.4111102223396301},{"text":"Okay.","start":535.895,"end":536.375,"sentiment":"positive","sentiment_score":0.5060153603553772},{"text":"Thank you.","start":536.375,"end":537.115,"sentiment":"positive","sentiment_score":0.6141539514064789},{"text":"Yep.","start":539.707,"end":540.027,"sentiment":"neutral","sentiment_score":0.2120344340801239},{"text":"Perfect.","start":540.027,"end":540.527,"sentiment":"positive","sentiment_score":0.3635611832141876}],"sentiment":"positive","sentiment_score":0.4535048504670461,"num_words":6,"start":530.695,"end":540.527},{"sentences":[{"text":"We'll see you speak to them.","start":540.587,"end":541.967,"sentiment":"neutral","sentiment_score":0.2216560790936152},{"text":"Thanks.","start":543.62695,"end":544.027,"sentiment":"positive","sentiment_score":0.7837034463882446},{"text":"Bye bye.","start":544.027,"end":544.68695,"sentiment":"neutral","sentiment_score":0.1579025387763977}],"sentiment":"neutral","sentiment_score":0.26993833316697013,"num_words":9,"start":540.587,"end":544.68695}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Sharon speaking.\n\nChannel 0: Good morning, Sharon. This is Jenna from Financial. How are you today?\n\nChannel 1: Not bad. How are you?\n\nChannel 0: I'm very well. Thank you. Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Oh, fantastic. And just to confirm that I don't share any personal information with the wrong person, can you please confirm your full name, date of birth, and address, please? Yep.\n\nChannel 1: Okay. Sherry Ann Russat. Twenty five nine sixty nine. And my address has just changed. I've just moved.\n\nChannel 0: Okay.\n\nChannel 1: So my address you have would be 2615 Slash 35 Bedette Street, Albion.\n\nChannel 0: Yes. That's correct. Alright. No worries.\n\nChannel 1: Yep.\n\nChannel 0: While I've got you on the phone, let's get you a new address.\n\nChannel 1: So it's not Unit 2615. That's Unit 2207. Same\n\nChannel 0: Two\n\nChannel 1: Address.\n\nChannel 0: 2. Okay. Beautiful.\n\nChannel 1: Street address. Yep.\n\nChannel 0: I will get I'll make sure that's updated\n\nChannel 1: Thank you.\n\nChannel 0: on our records.\n\nChannel 1: Thank you.\n\nChannel 0: So that's it. No. You're welcome. The purpose of my call today was just to get in touch with you to see if I can book in your annual review with myself.\n\nChannel 1: Yeah. Of course.\n\nChannel 0: Yeah? Wonderful. What I'm just I'm we're looking at the calendar. I have availability from next week, but I'd like to know what if there's any particular day that works best for yourself.\n\nChannel 1: Hang on. I'm off on work cover at the moment, so I've had ankle\n\nChannel 0: Okay.\n\nChannel 1: circles. So any day is fine with me except so I've just got it's August, isn't it?\n\nChannel 0: It is August. So next week will be the week starting the twenty fourth.\n\nChannel 1: The twenty fourth. Yeah. Any day. I think Thursday, I've got a doctor's appointment in the morning. So, yeah, any day next week's fine.\n\nChannel 0: What about Tuesday? Would it in the morning at,\n\nChannel 1: Yeah.\n\nChannel 0: say,\n\nChannel 1: Of course.\n\nChannel 0: about 9AM. Is that okay with you?\n\nChannel 1: Yeah. Of course it is.\n\nChannel 0: Beautiful. Okay. I will get that booked in. In the meantime one other question I'd like to ask is would you like me to send you a a diary invitation to your email address?\n\nChannel 1: You did a good job.\n\nChannel 0: Fantastic. I can arrange that. And while I've got you on the phone, did you want to go with me briefly through your financial situation to see if anything's changed since we last spoke, or would you like to do that next week?\n\nChannel 1: I've got to get you with me. That's not a big deal.\n\nChannel 0: Yeah. It it's completely up to you whether you have the time. I thought\n\nChannel 1: I'm not\n\nChannel 0: I'd just\n\nChannel 1: doing\n\nChannel 0: check while sorry?\n\nChannel 1: yeah. I can't do much. I just gotta lay around.\n\nChannel 0: Oh, you poor thing. So how did that how did that occur?\n\nChannel 1: I turned up the stairs at work.\n\nChannel 0: Oh, no. Oh, you poor thing. That is not ideal. No.\n\nChannel 1: No. It's a bit sore,\n\nChannel 0: Ideal.\n\nChannel 1: but,\n\nChannel 0: No.\n\nChannel 1: you know, it could've been worse.\n\nChannel 0: Yeah. How long it do you think you'll be off?\n\nChannel 1: I don't know. I see the specialist again next Wednesday or next Thursday, so we'll see from there.\n\nChannel 0: Okay. So your surgery was only recent.\n\nChannel 1: Yeah. Last Monday.\n\nChannel 0: Okay. Yep.\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. I'm just opening up a document, and I will\n\nChannel 1: Mhmm.\n\nChannel 0: run through that quickly with you. Some of the information we have on file will need updating, so we'll just go through that now. Are there sorry. Excuse me. What are your current goals and objectives at the moment?\n\nChannel 1: Oh, no. I just don't really have much at the moment. Sorry.\n\nChannel 0: Yeah. No. That's okay. With regard regards to your super policy, is there any concerns that you have, anything you wanna look at in\n\nChannel 1: I mean, it's hard, like I think I made a comment to the guys\n\nChannel 0: particular.\n\nChannel 1: when I spoke to them last time that my speaker was somewhat too running. And, generally, I'm I'm supposed to keep $10,000 in my Tuesday part because\n\nChannel 0: Mhmm. That's right. Yep.\n\nChannel 1: but, I mean, I'm I've got a shitload more than that in there now because no one's contacted me to transfer money across or anything like that.\n\nChannel 0: Okay. Okay. Well, I'll definitely make sure that's high on the agenda to be discussed and highlighted.\n\nChannel 1: What can I say? Yeah. And because I know you can't compare the two sisters that my two part my work like, the q sister made made more money than you guys did last year.\n\nChannel 0: Okay. Okay. So I I'll definitely make sure that we I've got some information on that so we can have a chat about that. Hard you're right. Hard to compare industry funds to retail funds based on the type of investments that industry fund would typically invest in, but I'll\n\nChannel 1: Yep.\n\nChannel 0: definitely have make sure I have some information available so we can talk through that.\n\nChannel 1: Okay.\n\nChannel 0: And your insurances in q super will\n\nChannel 1: Yep.\n\nChannel 0: will run through to make sure they're relevant. Given you're on work cover, I'm not sure if down the track there'd be an if we'd need to claim on anything, but we can we can discuss that as well. But given your own work cover, you you are likely to be with your income needs, so that's good at the moment. Do you have a current q super statement that you could share or send through to me?\n\nChannel 1: Yeah. I do. Yes. I'll\n\nChannel 0: Yeah?\n\nChannel 1: have to get off of my line. Yeah. So I can send\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: That's I can send you an email post this so you have\n\nChannel 1: Yep.\n\nChannel 0: my email address\n\nChannel 1: You're beautiful.\n\nChannel 0: so you can respond with the statement.\n\nChannel 1: Yeah. Perfect. Thank you.\n\nChannel 0: Okay. Alright. So given that you're on work cover at the moment, are you on a reduced income, or are you getting about the same?\n\nChannel 1: Well, I haven't been paid yet.\n\nChannel 0: Okay.\n\nChannel 1: So next week will be see, I've been at work it happened twelve months ago.\n\nChannel 0: Oh my gosh.\n\nChannel 1: Yeah. So start they missed a fracture, but then it just didn't get any better. So, anyhow, I went to a specialist, and I've had my surgery, and it was a lot more involved than what just the fracture.\n\nChannel 0: Yeah.\n\nChannel 1: So I don't know how long I'm gonna be off the I don't know how work cover because work cover did tell me that I they don't pay my penalty rate, but I'm sure they have to because that's part of my regular income because I work weekends and after and night shift.\n\nChannel 0: Okay. Yep.\n\nChannel 1: So yeah. Until next week, I don't know what gonna what happens there.\n\nChannel 0: Okay. We can touch on that next week when you've got a better idea, hopefully, by by Tuesday. If not\n\nChannel 1: Oh, so I get paid. Oh, so I can tell you yeah. I get paid Wednesday, but I'll be able\n\nChannel 0: Yeah.\n\nChannel 1: to look at my plate slip on Sunday. So by appointment Tuesday, I'll definitely know if they paid what they paid on it.\n\nChannel 0: Okay. Okay. Beautiful. Because that will help us get a a overarching understanding of where you're at and if\n\nChannel 1: Yeah.\n\nChannel 0: there's anything that we need to do to help and\n\nChannel 1: Yeah. I can't afford not to get full pay because it's gonna put me so far behind in everything.\n\nChannel 0: yeah. Yeah. Yeah. No. We'll definitely cover off on that.\n\nThat is absolutely fine.\n\nChannel 1: Perfect.\n\nChannel 0: What we might do given the just the the uncertainty surrounding your situation at the moment, Let's complete the rest of this next week when you've when when you've got a bit better of an understanding of where you're at, and we'll have the q super statement,\n\nChannel 1: Okay.\n\nChannel 0: and\n\nChannel 1: Yep.\n\nChannel 0: we can go over that in a lot more detail.\n\nChannel 1: Okay. Perfect.\n\nChannel 0: Well, thank you so much for your time this morning, Sharon. I really appreciate it,\n\nChannel 1: Okay. Thank you.\n\nChannel 0: and I look forward to speaking with you next week.\n\nChannel 1: Yep. Perfect. We'll see you speak to them.\n\nChannel 0: Speak to you then. Bye.\n\nChannel 1: Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.034834038466215134},{"text":"Sharon speaking.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.044509006664156914}],"sentiment":"neutral","sentiment_score":0.04128401726484299,"channel":1,"num_words":3,"start":1.1999999,"end":2.34},{"sentences":[{"text":"Good morning, Sharon.","start":2.8799999,"end":4.02,"sentiment":"positive","sentiment_score":0.4035121500492096},{"text":"This is Jenna from Financial.","start":4.08,"end":5.54,"sentiment":"positive","sentiment_score":0.3809937655925751},{"text":"How are you today?","start":5.8399997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.300106480717659}],"sentiment":"positive","sentiment_score":0.35966093341509503,"channel":0,"num_words":12,"start":2.8799999,"end":6.8199997},{"sentences":[{"text":"Not bad.","start":7.44,"end":7.9199996,"sentiment":"positive","sentiment_score":0.35231754183769226},{"text":"How are you?","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.2486108938852946}],"sentiment":"neutral","sentiment_score":0.2900935530662537,"channel":1,"num_words":5,"start":7.44,"end":8.74},{"sentences":[{"text":"I'm very well.","start":9.04,"end":9.92,"sentiment":"positive","sentiment_score":0.5756663680076599},{"text":"Thank you.","start":9.92,"end":10.66,"sentiment":"positive","sentiment_score":0.6414330303668976},{"text":"Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes.","start":11.04,"end":16.955,"sentiment":"neutral","sentiment_score":0.06176228076219559},{"text":"Are you okay with that?","start":17.015,"end":18.315,"sentiment":"neutral","sentiment_score":0.04647798500955105}],"sentiment":"neutral","sentiment_score":0.1412965923434857,"channel":0,"num_words":33,"start":9.04,"end":18.315},{"sentences":[{"text":"Yeah.","start":18.335,"end":18.655,"sentiment":"neutral","sentiment_score":0.09554096311330797},{"text":"That's fine.","start":18.655,"end":19.475,"sentiment":"neutral","sentiment_score":0.18667680025100708}],"sentiment":"neutral","sentiment_score":0.15629818787177405,"channel":1,"num_words":3,"start":18.335,"end":19.475},{"sentences":[{"text":"Oh, fantastic.","start":19.815,"end":20.635,"sentiment":"positive","sentiment_score":0.46132223308086395},{"text":"And just to confirm that I don't share any personal information with the wrong person, can you please confirm your full name, date of birth, and address, please?","start":21.255001,"end":28.59,"sentiment":"neutral","sentiment_score":0.004499999706500343},{"text":"Yep.","start":28.59,"end":29.09,"sentiment":"neutral","sentiment_score":0.008983702398836613}],"sentiment":"neutral","sentiment_score":0.03411703743040562,"channel":0,"num_words":31,"start":19.815,"end":29.09},{"sentences":[{"text":"Okay.","start":29.310001,"end":29.79,"sentiment":"neutral","sentiment_score":0.01301300711929798},{"text":"Sherry Ann Russat.","start":29.79,"end":30.85,"sentiment":"neutral","sentiment_score":0.02040494481722514},{"text":"Twenty five nine sixty nine.","start":30.91,"end":33.25,"sentiment":"neutral","sentiment_score":0.007437460124492645},{"text":"And my address has just changed.","start":33.39,"end":34.91,"sentiment":"neutral","sentiment_score":-0.014553729289521774},{"text":"I've just moved.","start":34.91,"end":35.89,"sentiment":"neutral","sentiment_score":-0.007763656477133433}],"sentiment":"neutral","sentiment_score":0.000044544279161426755,"channel":1,"num_words":18,"start":29.310001,"end":35.89},{"sentences":[{"text":"Okay.","start":35.7675,"end":36.2675,"sentiment":"neutral","sentiment_score":0.009347205981612206}],"sentiment":"neutral","sentiment_score":0.009347205981612206,"channel":0,"num_words":1,"start":35.7675,"end":36.2675},{"sentences":[{"text":"So my address you have would be 2615 Slash 35 Bedette Street, Albion.","start":36.03,"end":42.185,"sentiment":"neutral","sentiment_score":0.013614088583451051}],"sentiment":"neutral","sentiment_score":0.013614088583451051,"channel":1,"num_words":13,"start":36.03,"end":42.185},{"sentences":[{"text":"Yes.","start":42.945,"end":43.445,"sentiment":"neutral","sentiment_score":0.03185107558965683},{"text":"That's 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then.","start":542.39,"end":543.19,"sentiment":"neutral","sentiment_score":0.13242843374609947},{"text":"Bye.","start":543.19,"end":543.69,"sentiment":"neutral","sentiment_score":0.2649323344230652}],"sentiment":"neutral","sentiment_score":0.15892921388149261,"channel":0,"num_words":5,"start":542.39,"end":543.69},{"sentences":[{"text":"Thanks.","start":543.62695,"end":544.027,"sentiment":"positive","sentiment_score":0.7837034463882446},{"text":"Bye bye.","start":544.027,"end":544.68695,"sentiment":"neutral","sentiment_score":0.1579025387763977}],"sentiment":"positive","sentiment_score":0.36650284131368,"channel":1,"num_words":3,"start":543.62695,"end":544.68695}]},"summary":{"result":"success","short":"A representative from Financial schedules an annual review with customer Sherry Ann Russat and confirms her personal information and provides a new address. They discuss scheduling the review and Sherry Ann's financial situation. They also discuss Sherry Ann's recent surgery and goals and objectives. The representative promises to provide more information and a statement to help Sherry Ann understand her situation, and they agree to touch on the topic next week. The customer and representative discuss work cover and insurance, and the representative promises to provide more information and a statement to help Sherry Ann understand her situation."},"intents":{"segments":[{"text":"The purpose of my call today was just to get in touch with you to see if I can book in your annual review with myself. Yeah.","start_word":177,"end_word":203,"intents":[{"intent":"Book annual review","confidence_score":0.47998708}]},{"text":"In the meantime one other question I'd like to ask is would you like me to send you a a diary invitation to your email address?","start_word":342,"end_word":367,"intents":[{"intent":"Arrange diary invitation","confidence_score":0.027184019}]},{"text":"And while I've got you on the phone, did you want to go with me briefly through your financial situation to see if anything's changed since we last spoke, or would you like to do that next week?","start_word":378,"end_word":415,"intents":[{"intent":"Discuss financial situation","confidence_score":0.5014913}]},{"text":"So your surgery was only recent. Yeah.","start_word":533,"end_word":539,"intents":[{"intent":"Inquire about surgery","confidence_score":0.0068684956}]},{"text":"Some of the information we have on file will need updating, so we'll just go through that now. Are there sorry.","start_word":562,"end_word":582,"intents":[{"intent":"Update information","confidence_score":0.26196927}]},{"text":"With regard regards to your super policy, is there any concerns that you have, anything you wanna look at in I mean, it's hard, like I think I made a comment to the guys particular. when I spoke to them last time that my speaker was somewhat too running.","start_word":611,"end_word":659,"intents":[{"intent":"Discuss super policy","confidence_score":0.24035972}]},{"text":"Well, I'll definitely make sure that's high on the agenda to be discussed and highlighted. What can I say?","start_word":706,"end_word":724,"intents":[{"intent":"Discuss and highlight topics","confidence_score":0.016971722}]},{"text":"So start they missed a fracture, but then it just didn't get any better. So, anyhow, I went to a specialist, and I've had my surgery, and it was a lot more involved than what just the fracture.","start_word":1009,"end_word":1046,"intents":[{"intent":"Discuss fracture situation","confidence_score":0.040613934}]},{"text":"So I don't know how long I'm gonna be off the I don't know how work cover because work cover did tell me that I they don't pay my penalty rate, but I'm sure they have to because that's part of my regular income because I work weekends and after and night shift. Okay. Yep.","start_word":1048,"end_word":1102,"intents":[{"intent":"Check insurance coverage","confidence_score":0.0000072651897},{"intent":"Discuss payment plan","confidence_score":0.15171869}]},{"text":"Oh, so I can tell you yeah. I get paid Wednesday, but I'll be able Yeah. to look at my plate slip on Sunday. So by appointment Tuesday, I'll definitely know if they paid what they paid on it. Okay. Okay.","start_word":1141,"end_word":1181,"intents":[{"intent":"Confirm payment method","confidence_score":0.00340208}]},{"text":"Well, thank you so much for your time this morning, Sharon. I really appreciate it, Okay.","start_word":1306,"end_word":1321,"intents":[{"intent":"Express gratitude","confidence_score":0.1816142}]},{"text":"We'll see you speak to them. Speak to you then.","start_word":1336,"end_word":1345,"intents":[{"intent":"Request meeting details","confidence_score":0.0000039398988}]}]},"sentiments":{"segments":[{"text":"Hello. Sharon speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.04057225584983826},{"text":"Good morning, Sharon. This is Jenna from Financial.","start_word":3,"end_word":10,"sentiment":"positive","sentiment_score":0.3876781165599823},{"text":"How are you today?","start_word":11,"end_word":14,"sentiment":"neutral","sentiment_score":0.2983187437057495},{"text":"Not bad.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.3346848487854004},{"text":"How are you?","start_word":17,"end_word":19,"sentiment":"neutral","sentiment_score":0.25751522183418274},{"text":"I'm very well. Thank you.","start_word":20,"end_word":24,"sentiment":"positive","sentiment_score":0.5879047513008118},{"text":"Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Are you okay with that? Yeah. That's fine.","start_word":25,"end_word":55,"sentiment":"neutral","sentiment_score":0.0766017958521843},{"text":"Oh, fantastic.","start_word":56,"end_word":57,"sentiment":"positive","sentiment_score":0.46132224798202515},{"text":"And just to confirm that I don't share any personal information with the wrong person, can you please confirm your full name, date of birth, and address, please? Yep. Okay. Sherry Ann Russat. Twenty five nine sixty nine. And my address has just changed. I've just moved. Okay. So my address you have would be 2615 Slash 35 Bedette Street, Albion. Yes. That's correct. Alright. No worries. Yep. While I've got you on the phone, let's get you a new address. So it's not Unit 2615. That's Unit 2207. Same Two Address. 2. Okay. Beautiful. Street address. Yep. I will get I'll make sure that's updated Thank you. on our records. Thank you. So that's it. No. You're welcome. The purpose of my call today was just to get in touch with you to see if I can book in your annual review with myself. Yeah. Of course. Yeah? Wonderful. What I'm just I'm we're looking at the calendar. I have availability from next week, but I'd like to know what if there's any particular day that works best for yourself. Hang on. I'm off on work cover at the moment, so I've had ankle Okay. circles. So any day is fine with me except so I've just got it's August, isn't it? It is August. So next week will be the week starting the twenty fourth. The twenty fourth. Yeah. Any day. I think Thursday, I've got a doctor's appointment in the morning. So, yeah, any day next week's fine. What about Tuesday? Would it in the morning at, Yeah. say, Of course. about 9AM. Is that okay with you? Yeah. Of course it is.","start_word":58,"end_word":333,"sentiment":"neutral","sentiment_score":0.04455175866251406},{"text":"Beautiful.","start_word":334,"end_word":334,"sentiment":"positive","sentiment_score":0.6543563604354858},{"text":"Okay. I will get that booked in. In the meantime one other question I'd like to ask is would you like me to send you a a diary invitation to your email address?","start_word":335,"end_word":367,"sentiment":"neutral","sentiment_score":0.1735820323228836},{"text":"You did a good job. Fantastic. I can arrange that.","start_word":368,"end_word":377,"sentiment":"positive","sentiment_score":0.7062004208564758},{"text":"And while I've got you on the phone, did you want to go with me briefly through your financial situation to see if anything's changed since we last spoke, or would you like to do that next week? I've got to get you with me. That's not a big deal. Yeah. It it's completely up to you whether you have the time. I thought I'm not I'd just doing check while sorry? yeah. I can't do much. I just gotta lay around. Oh, you poor thing. So how did that how did that occur? I turned up the stairs at work. Oh, no.","start_word":378,"end_word":480,"sentiment":"neutral","sentiment_score":-0.053159430623054504},{"text":"Oh, you poor thing. That is not ideal.","start_word":481,"end_word":488,"sentiment":"negative","sentiment_score":-0.48407015204429626},{"text":"No. No. It's a bit sore, Ideal. but, No.","start_word":489,"end_word":497,"sentiment":"neutral","sentiment_score":-0.29264700412750244},{"text":"you know, it could've been worse.","start_word":498,"end_word":503,"sentiment":"negative","sentiment_score":-0.41056081652641296},{"text":"Yeah. How long it do you think you'll be off? I don't know. I see the specialist again next Wednesday or next Thursday, so we'll see from there. Okay. So your surgery was only recent. Yeah. Last Monday. Okay. Yep. Mhmm. Alright. I'm just opening up a document, and I will Mhmm. run through that quickly with you. Some of the information we have on file will need updating, so we'll just go through that now. Are there sorry. Excuse me. What are your current goals and objectives at the moment? Oh, no. I just don't really have much at the moment. Sorry. Yeah. No. That's okay. With regard regards to your super policy, is there any concerns that you have, anything you wanna look at in I mean, it's hard, like I think I made a comment to the guys particular. when I spoke to them last time that my speaker was somewhat too running. And, generally, I'm I'm supposed to keep $10,000 in my Tuesday part because Mhmm. That's right. Yep.","start_word":504,"end_word":676,"sentiment":"neutral","sentiment_score":-0.06570179121870941},{"text":"but, I mean, I'm I've got a shitload more than that in there now because no one's contacted me to transfer money across or anything like that.","start_word":677,"end_word":703,"sentiment":"negative","sentiment_score":-0.34552618861198425},{"text":"Okay. Okay. Well, I'll definitely make sure that's high on the agenda to be discussed and highlighted. What can I say? Yeah. And because I know you can't compare the two sisters that my two part my work like, the q sister made made more money than you guys did last year. Okay. Okay. So I I'll definitely make sure that we I've got some information on that so we can have a chat about that. Hard you're right. Hard to compare industry funds to retail funds based on the type of investments that industry fund would typically invest in, but I'll Yep. definitely have make sure I have some information available so we can talk through that. Okay. And your insurances in q super will Yep. will run through to make sure they're relevant. Given you're on work cover, I'm not sure if down the track there'd be an if we'd need to claim on anything, but we can we can discuss that as well. But given your own work cover, you you are likely to be with your income needs, so that's good at the moment. Do you have a current q super statement that you could share or send through to me? Yeah. I do. Yes. I'll Yeah? have to get off of my line. Yeah. So I can send Yeah. it. That's I can send you an email post this so you have Yep.","start_word":704,"end_word":941,"sentiment":"neutral","sentiment_score":0.024989798665046692},{"text":"my email address You're beautiful.","start_word":942,"end_word":946,"sentiment":"positive","sentiment_score":0.3547014892101288},{"text":"so you can respond with the statement. Yeah.","start_word":947,"end_word":954,"sentiment":"neutral","sentiment_score":0.30477866530418396},{"text":"Perfect. Thank you.","start_word":955,"end_word":957,"sentiment":"positive","sentiment_score":0.40292835235595703},{"text":"Okay. Alright. So given that you're on work cover at the moment, are you on a reduced income, or are you getting about the same? Well, I haven't been paid yet. Okay. So next week will be see, I've been at work it happened twelve months ago. Oh my gosh. Yeah. So start they missed a fracture, but then it just didn't get any better. So, anyhow, I went to a specialist, and I've had my surgery, and it was a lot more involved than what just the fracture. Yeah. So I don't know how long I'm gonna be off the I don't know how work cover because work cover did tell me that I they don't pay my penalty rate, but I'm sure they have to because that's part of my regular income because I work weekends and after and night shift. Okay. Yep. So yeah. Until next week, I don't know what gonna what happens there. Okay. We can touch on that next week when you've got a better idea, hopefully, by by Tuesday. If not Oh, so I get paid. Oh, so I can tell you yeah. I get paid Wednesday, but I'll be able Yeah. to look at my plate slip on Sunday. So by appointment Tuesday, I'll definitely know if they paid what they paid on it. Okay. Okay.","start_word":958,"end_word":1181,"sentiment":"neutral","sentiment_score":-0.04925380369448768},{"text":"Beautiful.","start_word":1182,"end_word":1182,"sentiment":"positive","sentiment_score":0.449321985244751},{"text":"Because that will help us get a a overarching understanding of where you're at and if Yeah. there's anything that we need to do to help and Yeah.","start_word":1183,"end_word":1210,"sentiment":"neutral","sentiment_score":0.14830166101455688},{"text":"I can't afford not to get full pay because it's gonna put me so far behind in everything.","start_word":1211,"end_word":1228,"sentiment":"negative","sentiment_score":-0.38627129793167114},{"text":"yeah. Yeah. Yeah. No. We'll definitely cover off on that. That is absolutely fine.","start_word":1229,"end_word":1242,"sentiment":"neutral","sentiment_score":-0.020998001098632812},{"text":"Perfect.","start_word":1243,"end_word":1243,"sentiment":"positive","sentiment_score":0.3465750515460968},{"text":"What we might do given the just the the uncertainty surrounding your situation at the moment, Let's complete the rest of this next week when you've when when you've got a bit better of an understanding of where you're at, and we'll have the q super statement, Okay. and Yep. we can go over that in a lot more detail. Okay.","start_word":1244,"end_word":1304,"sentiment":"neutral","sentiment_score":0.0955519676208496},{"text":"Perfect. Well, thank you so much for your time this morning, Sharon. I really appreciate it, Okay. Thank you. and I look forward to speaking with you next week.","start_word":1305,"end_word":1333,"sentiment":"positive","sentiment_score":0.5950578451156616},{"text":"Yep.","start_word":1334,"end_word":1334,"sentiment":"neutral","sentiment_score":0.2120344340801239},{"text":"Perfect.","start_word":1335,"end_word":1335,"sentiment":"positive","sentiment_score":0.3635611832141876},{"text":"We'll see you speak to them. Speak to you then. Bye.","start_word":1336,"end_word":1346,"sentiment":"neutral","sentiment_score":0.19649200547825207},{"text":"Thanks. Bye bye.","start_word":1347,"end_word":1349,"sentiment":"positive","sentiment_score":0.5630990862846375}],"average":{"sentiment":"neutral","sentiment_score":0.020907262086368457}}}}