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Yeah. Yes. Yes. I'm I'm listening.\n\nHello. Yeah. My name is Nader. Nader, do you hear me? Yes.\n\nYeah. Yeah. Yeah. Yes. I received it.\n\nNo. No. No. I haven't bought the modem yet. I'll buy and try to, like, activate.\n\nHow much is the cheapest one? Mhmm. Look. I'm gonna try to find some cheaper and cheaper Wi Fi. Okay?\n\nIf I couldn't, I will go I will order from you guys. What connection? Yeah. Yes, please. Yeah.\n\nThank you so much. Yes. Yes. Thank you so much. 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Hello. Good afternoon. This is\n\nChannel 1: Hello?\n\nChannel 0: Lorraine from Airtel\n\nChannel 1: Yeah.\n\nChannel 0: tech support. Yeah. On my hello? Can you hear me?\n\nChannel 1: Yes. Yes. I'm I'm listening.\n\nChannel 0: Am I speaking with Efa? Hello?\n\nChannel 1: Hello. Yeah. My name is Nader. Nader, do you hear me?\n\nChannel 0: Yes. I can hear you.\n\nChannel 1: Yes.\n\nChannel 0: Just wanted to ask regarding your Internet activation. It was noted here that you'll be using your own router. Is that correct?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Another okay. Have you received the email instruction that I sent\n\nChannel 1: Yeah.\n\nChannel 0: you?\n\nChannel 1: Yes. I\n\nChannel 0: Mhmm.\n\nChannel 1: received it.\n\nChannel 0: Yeah. And did you already have the router?\n\nChannel 1: No. No. No. I haven't bought the modem yet. I'll buy and try to, like, activate.\n\nChannel 0: Okay. Do you want to purchase from us instead so that we can configure it already before we send?\n\nChannel 1: How much is the cheapest one?\n\nChannel 0: Hang on. Let me just check.\n\nChannel 1: Mhmm.\n\nChannel 0: For our cheapest one, actually, we we only have one router available under Lanham. It's $219.95.\n\nChannel 1: Look. I'm\n\nChannel 0: Yeah.\n\nChannel 1: gonna try to find some cheaper and cheaper Wi Fi. Okay? If I couldn't, I will go\n\nChannel 0: Mhmm.\n\nChannel 1: I will order from you guys.\n\nChannel 0: Yes. Sure. Just please just make sure that it's compatible with OPTIX Fiber Upgrade Connection.\n\nChannel 1: What connection?\n\nChannel 0: First, to publish fiber upgrade. Do you want me to send the specification to you\n\nChannel 1: Yeah. Yes, please.\n\nChannel 0: via SMS? Yeah.\n\nChannel 1: Yeah. Thank you so much.\n\nChannel 0: So that you'll get the compatible router.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Sure. I'll text you the router,\n\nChannel 1: Thank you\n\nChannel 0: Brandon\n\nChannel 1: so\n\nChannel 0: model.\n\nChannel 1: much.\n\nChannel 0: Okay. Bye. Have a great day.\n\nChannel 1: Beautiful.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.10219860821962357},{"text":"Hello.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.16169017553329468},{"text":"Good afternoon.","start":6.72,"end":7.52,"sentiment":"positive","sentiment_score":0.34997446835041046},{"text":"This is","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":0.2661672979593277}],"sentiment":"neutral","sentiment_score":0.24936205272873244,"channel":0,"num_words":6,"start":5.8399997,"end":8.0},{"sentences":[{"text":"Hello?","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.26747995615005493}],"sentiment":"neutral","sentiment_score":0.26747995615005493,"channel":1,"num_words":1,"start":7.9199996,"end":8.42},{"sentences":[{"text":"Lorraine from 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The representative asks about the router and offers a cheaper alternative, but Efa declines and decides to purchase from the customer instead. The representative provides a model and sends a request via SMS for compatible router information."},"intents":{"segments":[{"text":"Just wanted to ask regarding your Internet activation. It was noted here that you'll be using your own router. Is that correct? Yeah.","start_word":49,"end_word":71,"intents":[{"intent":"Inquire about internet activation","confidence_score":0.2939076}]},{"text":"Just please just make sure that it's compatible with OPTIX Fiber Upgrade Connection. What connection?","start_word":192,"end_word":206,"intents":[{"intent":"Inquire about wifi compatibility","confidence_score":0.0043605994},{"intent":"Ask about if the router is compatible with optix fiber upgrade connection","confidence_score":0.000003925462}]},{"text":"Do you want me to send the specification to you Yeah.","start_word":212,"end_word":222,"intents":[{"intent":"Send specification via sms","confidence_score":0.048642762}]}]},"sentiments":{"segments":[{"text":"Yes. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.13194438815116882},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3409077823162079},{"text":"This is Hello? Lorraine from Airtel Yeah. tech support. Yeah. On my hello? Can you hear me? Yes. Yes. I'm I'm listening. Am I speaking with Efa? Hello? Hello. Yeah. My name is Nader. Nader, do you hear me? Yes. I can hear you. Yes. Just wanted to ask regarding your Internet activation. It was noted here that you'll be using your own router. Is that correct? Yeah. Yeah. Another okay. Have you received the email instruction that I sent Yeah. you? Yes. I Mhmm. received it. Yeah. And did you already have the router? No. No. No. I haven't bought the modem yet. I'll buy and try to, like, activate. Okay. Do you want to purchase from us instead so that we can configure it already before we send? How much is the cheapest one? Hang on. Let me just check. Mhmm. For our cheapest one, actually, we we only have one router available under Lanham. It's $219.95. Look. Yeah. I'm gonna try to find some cheaper and cheaper Wi Fi. Okay? If I couldn't, I will go Mhmm. I will order from you guys. Yes. Sure. Just please just make sure that it's compatible with OPTIX Fiber Upgrade Connection. What connection? First, to publish fiber upgrade. Do you want me to send the specification to you Yeah. Yes, please. via SMS? Yeah. 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