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Bye now.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.011472574169082301},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.0037878116709180176},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.3205682933330536},{"text":"Please stay on the line.","start":13.575,"end":14.795,"sentiment":"neutral","sentiment_score":0.11486847549676896},{"text":"Hello.","start":20.055,"end":20.535,"sentiment":"neutral","sentiment_score":0.0772491991519928}],"sentiment":"neutral","sentiment_score":0.04120653186137566,"num_words":21,"start":0.24,"end":20.535},{"sentences":[{"text":"Sorry.","start":29.869999,"end":30.109999,"sentiment":"neutral","sentiment_score":-0.1128486394882202},{"text":"Where are you from, Mary?","start":30.109999,"end":31.25,"sentiment":"neutral","sentiment_score":-0.08877777755260467},{"text":"Where are you from?","start":31.47,"end":32.37,"sentiment":"neutral","sentiment_score":-0.044713170267641544},{"text":"Okay.","start":38.51,"end":38.989998,"sentiment":"neutral","sentiment_score":-0.04268354177474976},{"text":"Just just before reading any further, Mary, I'm actually up on service leave for about a year, so I'm probably not the right person to talk to at this point.","start":38.989998,"end":46.585,"sentiment":"negative","sentiment_score":-0.38475366681814194}],"sentiment":"neutral","sentiment_score":-0.30050935986928823,"num_words":41,"start":29.869999,"end":46.585},{"sentences":[{"text":"Yep.","start":49.204998,"end":49.704998,"sentiment":"neutral","sentiment_score":0.03792959451675415},{"text":"Okay.","start":50.165,"end":50.665,"sentiment":"neutral","sentiment_score":0.049455080181360245},{"text":"No worries, Mary.","start":52.245,"end":53.125,"sentiment":"neutral","sentiment_score":0.1293586790561676},{"text":"Bye now.","start":53.125,"end":53.486874,"sentiment":"neutral","sentiment_score":0.10690097883343697}],"sentiment":"neutral","sentiment_score":0.0984660956476416,"num_words":7,"start":49.204998,"end":53.486874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Looking for Darren Ollis.\n\nChannel 1: Thanks. Please stay on the line. Hello.\n\nChannel 0: Yes. Hi. Good afternoon. Darren, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Sorry. Where are you from, Mary? Where are you from?\n\nChannel 0: Vigilance Vigilance AI, we are a cybersecurity company\n\nChannel 1: Okay.\n\nChannel 0: that\n\nChannel 1: Just\n\nChannel 0: runs\n\nChannel 1: just before reading any further, Mary, I'm actually up on service leave for about a year, so I'm probably not the right person to talk to at this point.\n\nChannel 0: oh, I see. Okay\n\nChannel 1: Yep.\n\nChannel 0: then. I'll make\n\nChannel 1: Okay.\n\nChannel 0: a note, but thank you for taking this call.\n\nChannel 1: No worries, Mary. Bye now.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.011472574169082301},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.0037878116709180176}],"sentiment":"neutral","sentiment_score":-0.0076301929200001594,"channel":1,"num_words":14,"start":0.24,"end":4.1},{"sentences":[{"text":"Looking for Darren Ollis.","start":5.52,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.0038410035194829106}],"sentiment":"neutral","sentiment_score":0.0038410035194829106,"channel":0,"num_words":4,"start":5.52,"end":7.8599997},{"sentences":[{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.3205682933330536},{"text":"Please stay on the line.","start":13.575,"end":14.795,"sentiment":"neutral","sentiment_score":0.11486847549676896},{"text":"Hello.","start":20.055,"end":20.535,"sentiment":"neutral","sentiment_score":0.0772491991519928}],"sentiment":"neutral","sentiment_score":0.1388799814241273,"channel":1,"num_words":7,"start":12.639999,"end":20.535},{"sentences":[{"text":"Yes.","start":21.794998,"end":22.195,"sentiment":"neutral","sentiment_score":0.12164853513240814},{"text":"Hi.","start":22.195,"end":22.695,"sentiment":"neutral","sentiment_score":0.3082941174507141},{"text":"Good afternoon.","start":22.755,"end":23.814999,"sentiment":"positive","sentiment_score":0.46209120750427246},{"text":"Darren, this is Mary calling from Vigilance AI.","start":24.689999,"end":28.289999,"sentiment":"neutral","sentiment_score":0.3191855475306511},{"text":"I hope you're doing well.","start":28.289999,"end":29.669998,"sentiment":"positive","sentiment_score":0.457341855764389}],"sentiment":"positive","sentiment_score":0.3643716898034601,"channel":0,"num_words":17,"start":21.794998,"end":29.669998},{"sentences":[{"text":"Sorry.","start":29.869999,"end":30.109999,"sentiment":"neutral","sentiment_score":-0.1128486394882202},{"text":"Where are you from, Mary?","start":30.109999,"end":31.25,"sentiment":"neutral","sentiment_score":-0.08877777755260467},{"text":"Where are you from?","start":31.47,"end":32.37,"sentiment":"neutral","sentiment_score":-0.044713170267641544}],"sentiment":"neutral","sentiment_score":-0.07355902083218098,"channel":1,"num_words":10,"start":29.869999,"end":32.37},{"sentences":[{"text":"Vigilance Vigilance AI, we are a cybersecurity company","start":33.17,"end":37.91,"sentiment":"neutral","sentiment_score":-0.02467265911400318}],"sentiment":"neutral","sentiment_score":-0.02467265911400318,"channel":0,"num_words":8,"start":33.17,"end":37.91},{"sentences":[{"text":"Okay.","start":38.51,"end":38.989998,"sentiment":"neutral","sentiment_score":-0.04268354177474976}],"sentiment":"neutral","sentiment_score":-0.04268354177474976,"channel":1,"num_words":1,"start":38.51,"end":38.989998},{"sentences":[{"text":"that","start":38.885002,"end":39.125,"sentiment":"neutral","sentiment_score":-0.03852585703134537}],"sentiment":"neutral","sentiment_score":-0.03852585703134537,"channel":0,"num_words":1,"start":38.885002,"end":39.125},{"sentences":[{"text":"Just","start":38.989998,"end":39.309998,"sentiment":"neutral","sentiment_score":-0.14595678448677063}],"sentiment":"neutral","sentiment_score":-0.14595678448677063,"channel":1,"num_words":1,"start":38.989998,"end":39.309998},{"sentences":[{"text":"runs","start":39.125,"end":39.625,"sentiment":"neutral","sentiment_score":-0.16272249817848206}],"sentiment":"neutral","sentiment_score":-0.16272249817848206,"channel":0,"num_words":1,"start":39.125,"end":39.625},{"sentences":[{"text":"just before reading any further, Mary, I'm actually up on service leave for about a year, so I'm probably not the right person to talk to at this point.","start":39.309998,"end":46.585,"sentiment":"negative","sentiment_score":-0.39298804207094784}],"sentiment":"negative","sentiment_score":-0.39298804207094784,"channel":1,"num_words":29,"start":39.309998,"end":46.585},{"sentences":[{"text":"oh, I see.","start":47.525,"end":48.745003,"sentiment":"neutral","sentiment_score":-0.06369543448090553},{"text":"Okay","start":49.045,"end":49.285,"sentiment":"neutral","sentiment_score":0.04362521320581436}],"sentiment":"neutral","sentiment_score":-0.03686527255922556,"channel":0,"num_words":4,"start":47.525,"end":49.285},{"sentences":[{"text":"Yep.","start":49.204998,"end":49.704998,"sentiment":"neutral","sentiment_score":0.03792959451675415}],"sentiment":"neutral","sentiment_score":0.03792959451675415,"channel":1,"num_words":1,"start":49.204998,"end":49.704998},{"sentences":[{"text":"then.","start":49.285,"end":49.765,"sentiment":"neutral","sentiment_score":0.04815024137496948},{"text":"I'll make","start":49.765,"end":50.165,"sentiment":"neutral","sentiment_score":0.05487245135009289}],"sentiment":"neutral","sentiment_score":0.05263171469171842,"channel":0,"num_words":3,"start":49.285,"end":50.165},{"sentences":[{"text":"Okay.","start":50.165,"end":50.665,"sentiment":"neutral","sentiment_score":0.049455080181360245}],"sentiment":"neutral","sentiment_score":0.049455080181360245,"channel":1,"num_words":1,"start":50.165,"end":50.665},{"sentences":[{"text":"a note, but thank you for taking this call.","start":50.165,"end":52.185,"sentiment":"neutral","sentiment_score":0.30590814186467064}],"sentiment":"neutral","sentiment_score":0.30590814186467064,"channel":0,"num_words":9,"start":50.165,"end":52.185},{"sentences":[{"text":"No worries, Mary.","start":52.245,"end":53.125,"sentiment":"neutral","sentiment_score":0.1293586790561676},{"text":"Bye now.","start":53.125,"end":53.486874,"sentiment":"neutral","sentiment_score":0.10690097883343697}],"sentiment":"neutral","sentiment_score":0.12037559896707535,"channel":1,"num_words":5,"start":52.245,"end":53.486874},{"sentences":[{"text":"Mhmm.","start":54.166874,"end":54.666874,"sentiment":"neutral","sentiment_score":0.0004868824034929275}],"sentiment":"neutral","sentiment_score":0.0004868824034929275,"channel":0,"num_words":1,"start":54.166874,"end":54.666874}]},"summary":{"result":"success","short":"A customer named Darren Ollis called a cybersecurity company calledGenerationance AI. He was looking for someone named Darren. The agent, Mary, apologized for being on service leave for a year and couldn't determine if she was the right person to talk to at this point."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Looking for Darren Ollis. Thanks.","start_word":1,"end_word":19,"intents":[{"intent":"Record name","confidence_score":0.10800728}]},{"text":"Record your name and reason for calling. I'll see if this person is available. Looking for Darren Ollis. Thanks. Please stay on the line. Hello. Yes. Hi. Good afternoon. Darren, this is Mary calling from Vigilance AI. I hope you're doing well. Sorry. Where are you from, Mary? Where are you from? Vigilance Vigilance AI, we are a cybersecurity company Okay.","start_word":1,"end_word":61,"intents":[{"intent":"Provide information","confidence_score":0.027667155}]},{"text":"Please stay on the line. Hello. Yes.","start_word":19,"end_word":25,"intents":[{"intent":"Stay on line","confidence_score":0.23308548}]},{"text":"Where are you from, Mary? Where are you from?","start_word":43,"end_word":51,"intents":[{"intent":"Confirm identity","confidence_score":0.41849834}]},{"text":"I'll make a Okay. note, but thank you for taking this call.","start_word":99,"end_word":110,"intents":[{"intent":"Make note","confidence_score":0.1387794}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Looking for Darren Ollis. Thanks. Please stay on the line. Hello. Yes. Hi.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.05656551942229271},{"text":"Good afternoon.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.4545297026634216},{"text":"Darren, this is Mary calling from Vigilance AI.","start_word":29,"end_word":36,"sentiment":"neutral","sentiment_score":0.31494346261024475},{"text":"I hope you're doing well.","start_word":37,"end_word":41,"sentiment":"positive","sentiment_score":0.446590393781662},{"text":"Sorry. Where are you from, Mary? Where are you from? Vigilance Vigilance AI, we are a cybersecurity company Okay.","start_word":42,"end_word":60,"sentiment":"neutral","sentiment_score":-0.04917261749505997},{"text":"that Just runs just before reading any further, Mary, I'm actually up on service leave for about a year, so I'm probably not the right person to talk to at this point.","start_word":61,"end_word":92,"sentiment":"negative","sentiment_score":-0.3717823326587677},{"text":"oh, I see. Okay Yep. then. I'll make a Okay. note, but thank you for taking this call. No worries, Mary. Bye now. Mhmm.","start_word":93,"end_word":116,"sentiment":"neutral","sentiment_score":0.100179523229599}],"average":{"sentiment":"neutral","sentiment_score":-0.005336629019843208}}}}