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to Blackhawk Network. Please stay on the line, and one of our team members will assist you. For quality and training purposes, this call may be monitored or recorded. Press 1 to continue, or press 2 if you disagree and do not want the call to be recorded. I am sorry.\n\nWe did not understand your input. Please try again. For quality and training purposes, this call may be monitored or recorded. Press 1 to continue, or press 2 if you disagree. Please hold while your call is being transferred to a customer service agent who will assist you.\n\nThis call may be monitored or recorded for quality and training purposes. We are committed to improving our customer service. If you would like to participate in a short automated survey after your call, press 1.","paragraphs":[{"sentences":[{"text":"Welcome to Blackhawk Network.","start":0.48,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3785318285226822},{"text":"Please stay on the line, and one of our team members will assist you.","start":3.12,"end":7.14,"sentiment":"neutral","sentiment_score":0.21731361746788025},{"text":"For quality and training purposes, this call may be monitored or recorded.","start":8.0,"end":11.94,"sentiment":"neutral","sentiment_score":0.01646777692561348},{"text":"Press 1 to continue, or press 2 if you disagree and do not want the call to be recorded.","start":12.825,"end":17.885,"sentiment":"neutral","sentiment_score":-0.06597193605021427},{"text":"I am sorry.","start":23.625,"end":24.585,"sentiment":"negative","sentiment_score":-0.38451505700747174}],"sentiment":"neutral","sentiment_score":0.045136910110998615,"num_words":52,"start":0.48,"end":24.585},{"sentences":[{"text":"We did not understand your input.","start":24.585,"end":26.445,"sentiment":"negative","sentiment_score":-0.5747582316398621},{"text":"Please try again.","start":26.505001,"end":27.564999,"sentiment":"negative","sentiment_score":-0.47811101873715717},{"text":"For quality and training purposes, this call may be monitored or recorded.","start":28.43,"end":32.370003,"sentiment":"neutral","sentiment_score":-0.04534512851387262},{"text":"Press 1 to continue, or press 2 if you disagree.","start":33.07,"end":35.89,"sentiment":"neutral","sentiment_score":-0.03663437720388174},{"text":"Please hold while your call is being transferred to a customer service agent who will assist you.","start":36.27,"end":41.475,"sentiment":"neutral","sentiment_score":-0.01566585065687404}],"sentiment":"neutral","sentiment_score":-0.12624348377964148,"num_words":48,"start":24.585,"end":41.475},{"sentences":[{"text":"This call may be monitored or recorded for quality and training purposes.","start":42.355,"end":46.214996,"sentiment":"neutral","sentiment_score":0.01271231472492218},{"text":"We are committed to improving our customer service.","start":47.635,"end":50.295,"sentiment":"neutral","sentiment_score":0.29546575248241425},{"text":"If you would like to participate in a short automated survey after your call, press 1.","start":50.675,"end":55.727936,"sentiment":"neutral","sentiment_score":0.1162450754782185}],"sentiment":"neutral","sentiment_score":0.12156097233916323,"num_words":36,"start":42.355,"end":55.727936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Blackhawk Network. Please stay on the line, and one of our team members will assist you. For quality and training purposes, this call may be monitored or recorded. Press 1 to continue, or press 2 if you disagree and do not want the call to be recorded. I am sorry.\n\nWe did not understand your input. Please try again. For quality and training purposes, this call may be monitored or recorded. Press 1 to continue, or press 2 if you disagree. Please hold while your call is being transferred to a customer service agent who will assist you.\n\nThis call may be monitored or recorded for quality and training purposes. We are committed to improving our customer service. If you would like to participate in a short automated survey after your call, press 1.","paragraphs":[{"sentences":[{"text":"Welcome to Blackhawk Network.","start":0.48,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3785318285226822},{"text":"Please stay on the line, and one of our team members will assist you.","start":3.12,"end":7.14,"sentiment":"neutral","sentiment_score":0.21731361746788025},{"text":"For quality and training purposes, this call may be monitored or recorded.","start":8.0,"end":11.94,"sentiment":"neutral","sentiment_score":0.01646777692561348},{"text":"Press 1 to continue, or press 2 if you disagree and do not want the call to be recorded.","start":12.825,"end":17.885,"sentiment":"neutral","sentiment_score":-0.06597193605021427},{"text":"I am sorry.","start":23.625,"end":24.585,"sentiment":"negative","sentiment_score":-0.38451505700747174}],"sentiment":"neutral","sentiment_score":0.045136910110998615,"channel":1,"num_words":52,"start":0.48,"end":24.585},{"sentences":[{"text":"We did not understand your input.","start":24.585,"end":26.445,"sentiment":"negative","sentiment_score":-0.5747582316398621},{"text":"Please try again.","start":26.505001,"end":27.564999,"sentiment":"negative","sentiment_score":-0.47811101873715717},{"text":"For quality and training purposes, this call may be monitored or recorded.","start":28.43,"end":32.370003,"sentiment":"neutral","sentiment_score":-0.04534512851387262},{"text":"Press 1 to continue, or press 2 if you disagree.","start":33.07,"end":35.89,"sentiment":"neutral","sentiment_score":-0.03663437720388174},{"text":"Please hold while your call is being transferred to a customer service agent who will assist you.","start":36.27,"end":41.475,"sentiment":"neutral","sentiment_score":-0.01566585065687404}],"sentiment":"neutral","sentiment_score":-0.12624348377964148,"channel":1,"num_words":48,"start":24.585,"end":41.475},{"sentences":[{"text":"This call may be monitored or recorded for quality and training purposes.","start":42.355,"end":46.214996,"sentiment":"neutral","sentiment_score":0.01271231472492218},{"text":"We are committed to improving our customer service.","start":47.635,"end":50.295,"sentiment":"neutral","sentiment_score":0.29546575248241425},{"text":"If you would like to participate in a short automated survey after your call, press 1.","start":50.675,"end":55.727936,"sentiment":"neutral","sentiment_score":0.1162450754782185}],"sentiment":"neutral","sentiment_score":0.12156097233916323,"channel":1,"num_words":36,"start":42.355,"end":55.727936}]},"summary":{"result":"success","short":"The customer is calling Blackhawk Network and is prompted to press 1 to continue or press 2 to decline the call. The call is being transferred to a customer service agent who may monitor or record the call for quality and training purposes. The customer is also given the option to participate in a short automated survey after the call."},"intents":{"segments":[{"text":"Please stay on the line, and one of our team members will assist you. For quality and training purposes, this call may be monitored or recorded. Press 1 to continue, or press 2 if you disagree and do not want the call to be recorded. I am sorry.","start_word":4,"end_word":51,"intents":[{"intent":"Assist callers with quality","confidence_score":0.000041965206}]},{"text":"We are committed to improving our customer service.","start_word":112,"end_word":119,"intents":[{"intent":"Assist callers with automated surveys","confidence_score":0.026812598}]}]},"sentiments":{"segments":[{"text":"Welcome to Blackhawk Network.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.3797394633293152},{"text":"Please stay on the line, and one of our team members will assist you. For quality and training purposes, this call may be monitored or recorded. Press 1 to continue, or press 2 if you disagree and do not want the call to be recorded.","start_word":4,"end_word":48,"sentiment":"neutral","sentiment_score":0.0424533486366272},{"text":"I am sorry. We did not understand your input. Please try again.","start_word":49,"end_word":60,"sentiment":"negative","sentiment_score":-0.4905419945716858},{"text":"For quality and training purposes, this call may be monitored or recorded. Press 1 to continue, or press 2 if you disagree. Please hold while your call is being transferred to a customer service agent who will assist you. This call may be monitored or recorded for quality and training purposes. We are committed to improving our customer service. If you would like to participate in a short automated survey after your call, press 1.","start_word":61,"end_word":135,"sentiment":"neutral","sentiment_score":0.04161711782217026}],"average":{"sentiment":"neutral","sentiment_score":0.004446247838578134}}}}