{"metadata":{"transaction_key":"deprecated","request_id":"01a0c6bb-645b-7092-b186-6cc9599c650d","sha256":"9e3cb21b1e447e5f035bcf8c19706fdfb7285348004b401800bcbafabd21e5ce","created":"2026-09-22T01:29:27.018Z","duration":31.535938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":107,"output_tokens":11},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":124,"output_tokens":124},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":124,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. John, this is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Vigilance Vigilance AI, we are a cybersecurity company. So Oh, I see. Alright. I'll make a note of it. Thank you for taking this call. Mhmm. Bye.","confidence":0.9980469,"words":[{"word":"yes","start":3.1999998,"end":3.6999998,"confidence":0.9511719,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.20649954676628113},{"word":"good","start":3.84,"end":4.34,"confidence":0.9921875,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5025739669799805},{"word":"morning","start":4.48,"end":4.98,"confidence":0.9152832,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.45030057430267334},{"word":"john","start":5.92,"end":6.3199997,"confidence":0.74853516,"punctuated_word":"John,","sentiment":"positive","sentiment_score":0.35691553354263306},{"word":"this","start":6.3199997,"end":6.48,"confidence":0.9980469,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.40958255529403687},{"word":"is","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.35680538415908813},{"word":"mary","start":6.72,"end":7.12,"confidence":0.96777344,"punctuated_word":"Mary,","sentiment":"positive","sentiment_score":0.3385360836982727},{"word":"and","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.30557575821876526},{"word":"i'm","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.3201894164085388},{"word":"calling","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.26059162616729736},{"word":"from","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3508957624435425},{"word":"vigilance","start":8.16,"end":8.66,"confidence":0.96655273,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.22302156686782837},{"word":"ai","start":9.2,"end":9.44,"confidence":0.890625,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.31847572326660156},{"word":"i","start":9.44,"end":9.5199995,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5563226342201233},{"word":"hope","start":9.5199995,"end":9.76,"confidence":0.9819336,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5928547382354736},{"word":"you're","start":9.76,"end":9.92,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.48313865065574646},{"word":"doing","start":9.92,"end":10.24,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4380515217781067},{"word":"well","start":10.24,"end":10.74,"confidence":0.9909668,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4228701591491699},{"word":"vigilance","start":13.36,"end":13.86,"confidence":0.9880371,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.005969824269413948},{"word":"vigilance","start":14.455,"end":14.955,"confidence":0.99560547,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.013733794912695885},{"word":"ai","start":15.095,"end":15.415,"confidence":0.8076172,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.002168942242860794},{"word":"we","start":15.415,"end":15.655,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.00538192130625248},{"word":"are","start":15.655,"end":15.815001,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.012213671579957008},{"word":"a","start":15.815001,"end":16.135,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005433284677565098},{"word":"cybersecurity","start":16.135,"end":16.635,"confidence":0.8598633,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.005501799285411835},{"word":"company","start":17.175,"end":17.675,"confidence":0.99560547,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.013682770542800426},{"word":"so","start":18.855,"end":19.355,"confidence":0.4741211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05248585715889931},{"word":"oh","start":23.470938,"end":23.970938,"confidence":0.98339844,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.02137596160173416},{"word":"i","start":24.030937,"end":24.350937,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02636607177555561},{"word":"see","start":24.350937,"end":24.750938,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.01353617198765278},{"word":"alright","start":24.750938,"end":25.150936,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04872570559382439},{"word":"i'll","start":25.150936,"end":25.310938,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0910988673567772},{"word":"make","start":25.310938,"end":25.470938,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.12618306279182434},{"word":"a","start":25.470938,"end":25.630938,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15019002556800842},{"word":"note","start":25.630938,"end":25.870937,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.15046772360801697},{"word":"of","start":25.870937,"end":26.030937,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1294129639863968},{"word":"it","start":26.030937,"end":26.190937,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06550517678260803},{"word":"thank","start":26.190937,"end":26.350937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3907244801521301},{"word":"you","start":26.350937,"end":26.510937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39704105257987976},{"word":"for","start":26.510937,"end":26.670937,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4313027858734131},{"word":"taking","start":26.670937,"end":26.990936,"confidence":1.0,"punctuated_word":"taking","sentiment":"positive","sentiment_score":0.3587680459022522},{"word":"this","start":26.990936,"end":27.310938,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.13478830456733704},{"word":"call","start":27.310938,"end":27.810938,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.18911056220531464},{"word":"mhmm","start":28.830936,"end":29.080936,"confidence":0.9633789,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.14242181181907654},{"word":"bye","start":29.080936,"end":29.580936,"confidence":0.9140625,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06968612223863602}],"paragraphs":{"transcript":"\nYes. Good morning. John, this is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Vigilance Vigilance AI, we are a cybersecurity company.\n\nSo Oh, I see. Alright. I'll make a note of it. Thank you for taking this call. Mhmm.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.20649954676628113},{"text":"Good morning.","start":3.84,"end":4.98,"sentiment":"positive","sentiment_score":0.4764372706413269},{"text":"John, this is Mary, and I'm calling from Vigilance AI.","start":5.92,"end":9.44,"sentiment":"neutral","sentiment_score":0.32405894100666044},{"text":"I hope you're doing well.","start":9.44,"end":10.74,"sentiment":"positive","sentiment_score":0.498647540807724},{"text":"Vigilance Vigilance AI, we are a cybersecurity company.","start":13.36,"end":17.675,"sentiment":"neutral","sentiment_score":-0.006093065720051527}],"sentiment":"neutral","sentiment_score":0.2632483337074518,"num_words":26,"start":3.1999998,"end":17.675},{"sentences":[{"text":"So Oh, I see.","start":18.855,"end":24.750938,"sentiment":"neutral","sentiment_score":-0.028441015630960464},{"text":"Alright.","start":24.750938,"end":25.150936,"sentiment":"neutral","sentiment_score":0.04872570559382439},{"text":"I'll make a note of it.","start":25.150936,"end":26.190937,"sentiment":"neutral","sentiment_score":0.11880963668227196},{"text":"Thank you for taking this call.","start":26.190937,"end":27.810938,"sentiment":"neutral","sentiment_score":0.3169558718800545},{"text":"Mhmm.","start":28.830936,"end":29.080936,"sentiment":"neutral","sentiment_score":0.14242181181907654}],"sentiment":"neutral","sentiment_score":0.14955425034794542,"num_words":18,"start":18.855,"end":29.080936},{"sentences":[{"text":"Bye.","start":29.080936,"end":29.580936,"sentiment":"neutral","sentiment_score":0.06968612223863602}],"sentiment":"neutral","sentiment_score":0.06968612223863602,"num_words":1,"start":29.080936,"end":29.580936}]}}]},{"alternatives":[{"transcript":"Hello. John speaking. From where? Sorry? Oh, okay. I'll just let you know I no I no longer work in the IT industry. I've retired. No worries. Thank you. Bye.","confidence":0.9819336,"words":[{"word":"hello","start":0.0,"end":0.5,"confidence":0.85498047,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02508349157869816},{"word":"john","start":1.4399999,"end":1.76,"confidence":0.7475586,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.015743685886263847},{"word":"speaking","start":1.76,"end":2.26,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0290653295814991},{"word":"from","start":11.12,"end":11.36,"confidence":0.65234375,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.013849075883626938},{"word":"where","start":11.36,"end":11.679999,"confidence":0.9313965,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.017597321420907974},{"word":"sorry","start":11.679999,"end":12.179999,"confidence":0.87231445,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03457532823085785},{"word":"oh","start":17.535,"end":17.775,"confidence":0.84814453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.007198578678071499},{"word":"okay","start":17.775,"end":18.275,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.00738900899887085},{"word":"i'll","start":18.415,"end":18.575,"confidence":0.7739258,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0179511159658432},{"word":"just","start":18.575,"end":18.735,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02883576788008213},{"word":"let","start":18.735,"end":18.895,"confidence":0.9921875,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.020136568695306774},{"word":"you","start":18.895,"end":18.975,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10774900019168854},{"word":"know","start":18.975,"end":19.215,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.10851462185382844},{"word":"i","start":19.215,"end":19.295,"confidence":0.38134766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17580898106098175},{"word":"no","start":19.295,"end":19.535,"confidence":0.5546875,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.22063079476356504},{"word":"i","start":19.535,"end":19.615,"confidence":0.95166016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26308944821357727},{"word":"no","start":19.615,"end":19.775,"confidence":0.9819336,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2360442727804184},{"word":"longer","start":19.775,"end":20.095,"confidence":0.9970703,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.1826840043067932},{"word":"work","start":20.095,"end":20.255,"confidence":0.99316406,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.20806759595870972},{"word":"in","start":20.255,"end":20.494999,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.23109346628189087},{"word":"the","start":20.494999,"end":20.814999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20572590827941897},{"word":"it","start":20.814999,"end":21.134998,"confidence":0.9301758,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.16464382410049438},{"word":"industry","start":21.134998,"end":21.615,"confidence":0.90527344,"punctuated_word":"industry.","sentiment":"neutral","sentiment_score":-0.17346936464309692},{"word":"i've","start":21.615,"end":21.775,"confidence":0.8125,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16377434134483335},{"word":"retired","start":21.775,"end":22.275,"confidence":0.9975586,"punctuated_word":"retired.","sentiment":"neutral","sentiment_score":-0.1315470188856125},{"word":"no","start":26.900938,"end":27.060938,"confidence":0.93847656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14220929145812988},{"word":"worries","start":27.060938,"end":27.560938,"confidence":0.97631836,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.20192605257034305},{"word":"thank","start":28.260937,"end":28.500938,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3974168598651886},{"word":"you","start":28.500938,"end":29.000938,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3128681182861328},{"word":"bye","start":29.060938,"end":29.560938,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12398194521665572}],"paragraphs":{"transcript":"\nHello. John speaking. From where? Sorry? Oh, okay.\n\nI'll just let you know I no I no longer work in the IT industry. I've retired. No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02508349157869816},{"text":"John speaking.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.022404507733881474},{"text":"From where?","start":11.12,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.015723198652267456},{"text":"Sorry?","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.03457532823085785},{"text":"Oh, okay.","start":17.535,"end":18.275,"sentiment":"neutral","sentiment_score":-0.007293793838471174}],"sentiment":"neutral","sentiment_score":-0.0013396007707342505,"num_words":8,"start":0.0,"end":18.275},{"sentences":[{"text":"I'll just let you know I no I no longer work in the IT industry.","start":18.415,"end":21.615,"sentiment":"neutral","sentiment_score":-0.15629631566504637},{"text":"I've retired.","start":21.615,"end":22.275,"sentiment":"neutral","sentiment_score":-0.14766068011522293},{"text":"No worries.","start":26.900938,"end":27.560938,"sentiment":"neutral","sentiment_score":0.17206767201423645},{"text":"Thank you.","start":28.260937,"end":29.000938,"sentiment":"positive","sentiment_score":0.3551424890756607},{"text":"Bye.","start":29.060938,"end":29.560938,"sentiment":"neutral","sentiment_score":0.12398194521665572}],"sentiment":"neutral","sentiment_score":-0.06642562853680416,"num_words":22,"start":18.415,"end":29.560938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. John speaking.\n\nChannel 0: Yes. Good morning. John, this is Mary, and I'm calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: From where? Sorry?\n\nChannel 0: Vigilance Vigilance AI, we are a cybersecurity company.\n\nChannel 1: Oh, okay. I'll just let\n\nChannel 0: So\n\nChannel 1: you know I no I no longer work in the IT industry. I've retired.\n\nChannel 0: Oh, I see. Alright. I'll make a note of it. Thank you for taking\n\nChannel 1: No\n\nChannel 0: this\n\nChannel 1: worries.\n\nChannel 0: call.\n\nChannel 1: Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02508349157869816},{"text":"John speaking.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.022404507733881474}],"sentiment":"neutral","sentiment_score":0.02329750234882037,"channel":1,"num_words":3,"start":0.0,"end":2.26},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.20649954676628113},{"text":"Good morning.","start":3.84,"end":4.98,"sentiment":"positive","sentiment_score":0.4764372706413269},{"text":"John, this is Mary, and I'm calling from Vigilance AI.","start":5.92,"end":9.44,"sentiment":"neutral","sentiment_score":0.32405894100666044},{"text":"I hope you're doing well.","start":9.44,"end":10.74,"sentiment":"positive","sentiment_score":0.498647540807724}],"sentiment":"positive","sentiment_score":0.38295562234189773,"channel":0,"num_words":18,"start":3.1999998,"end":10.74},{"sentences":[{"text":"From where?","start":11.12,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.015723198652267456},{"text":"Sorry?","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.03457532823085785}],"sentiment":"neutral","sentiment_score":-0.02200724184513092,"channel":1,"num_words":3,"start":11.12,"end":12.179999},{"sentences":[{"text":"Vigilance Vigilance AI, we are a cybersecurity company.","start":13.36,"end":17.675,"sentiment":"neutral","sentiment_score":-0.006093065720051527}],"sentiment":"neutral","sentiment_score":-0.006093065720051527,"channel":0,"num_words":8,"start":13.36,"end":17.675},{"sentences":[{"text":"Oh, okay.","start":17.535,"end":18.275,"sentiment":"neutral","sentiment_score":-0.007293793838471174},{"text":"I'll just let","start":18.415,"end":18.895,"sentiment":"neutral","sentiment_score":-0.022307817513744038}],"sentiment":"neutral","sentiment_score":-0.016302208043634893,"channel":1,"num_words":5,"start":17.535,"end":18.895},{"sentences":[{"text":"So","start":18.855,"end":19.355,"sentiment":"neutral","sentiment_score":-0.05248585715889931}],"sentiment":"neutral","sentiment_score":-0.05248585715889931,"channel":0,"num_words":1,"start":18.855,"end":19.355},{"sentences":[{"text":"you know I no I no longer work in the IT industry.","start":18.895,"end":21.615,"sentiment":"neutral","sentiment_score":-0.18979344020287195},{"text":"I've retired.","start":21.615,"end":22.275,"sentiment":"neutral","sentiment_score":-0.14766068011522293}],"sentiment":"neutral","sentiment_score":-0.18377447447606496,"channel":1,"num_words":14,"start":18.895,"end":22.275},{"sentences":[{"text":"Oh, I see.","start":23.470938,"end":24.750938,"sentiment":"neutral","sentiment_score":-0.02042606845498085},{"text":"Alright.","start":24.750938,"end":25.150936,"sentiment":"neutral","sentiment_score":0.04872570559382439},{"text":"I'll make a note of it.","start":25.150936,"end":26.190937,"sentiment":"neutral","sentiment_score":0.11880963668227196},{"text":"Thank you for taking","start":26.190937,"end":26.990936,"sentiment":"positive","sentiment_score":0.3944590911269188}],"sentiment":"neutral","sentiment_score":0.1627244060592992,"channel":0,"num_words":14,"start":23.470938,"end":26.990936},{"sentences":[{"text":"No","start":26.900938,"end":27.060938,"sentiment":"neutral","sentiment_score":0.14220929145812988}],"sentiment":"neutral","sentiment_score":0.14220929145812988,"channel":1,"num_words":1,"start":26.900938,"end":27.060938},{"sentences":[{"text":"this","start":26.990936,"end":27.310938,"sentiment":"neutral","sentiment_score":0.13478830456733704}],"sentiment":"neutral","sentiment_score":0.13478830456733704,"channel":0,"num_words":1,"start":26.990936,"end":27.310938},{"sentences":[{"text":"worries.","start":27.060938,"end":27.560938,"sentiment":"neutral","sentiment_score":0.20192605257034305}],"sentiment":"neutral","sentiment_score":0.20192605257034305,"channel":1,"num_words":1,"start":27.060938,"end":27.560938},{"sentences":[{"text":"call.","start":27.310938,"end":27.810938,"sentiment":"neutral","sentiment_score":0.18911056220531464}],"sentiment":"neutral","sentiment_score":0.18911056220531464,"channel":0,"num_words":1,"start":27.310938,"end":27.810938},{"sentences":[{"text":"Thank you.","start":28.260937,"end":29.000938,"sentiment":"positive","sentiment_score":0.3551424890756607}],"sentiment":"positive","sentiment_score":0.3551424890756607,"channel":1,"num_words":2,"start":28.260937,"end":29.000938},{"sentences":[{"text":"Mhmm.","start":28.830936,"end":29.080936,"sentiment":"neutral","sentiment_score":0.14242181181907654}],"sentiment":"neutral","sentiment_score":0.14242181181907654,"channel":0,"num_words":1,"start":28.830936,"end":29.080936},{"sentences":[{"text":"Bye.","start":29.060938,"end":29.560938,"sentiment":"neutral","sentiment_score":0.12398194521665572}],"sentiment":"neutral","sentiment_score":0.12398194521665572,"channel":1,"num_words":1,"start":29.060938,"end":29.560938},{"sentences":[{"text":"Bye.","start":29.080936,"end":29.580936,"sentiment":"neutral","sentiment_score":0.06968612223863602}],"sentiment":"neutral","sentiment_score":0.06968612223863602,"channel":0,"num_words":1,"start":29.080936,"end":29.580936}]},"summary":{"result":"success","short":"John frombound from--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------"},"intents":{"segments":[{"text":"I've retired. Oh, I see.","start_word":50,"end_word":54,"intents":[{"intent":"Notify retirees","confidence_score":0.0073929466}]}]},"sentiments":{"segments":[{"text":"Hello. John speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07672005891799927},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4677250385284424},{"text":"John, this is Mary, and I'm calling from Vigilance AI.","start_word":6,"end_word":15,"sentiment":"neutral","sentiment_score":0.3141728639602661},{"text":"I hope you're doing well.","start_word":16,"end_word":20,"sentiment":"positive","sentiment_score":0.48529812693595886},{"text":"From where? Sorry? Vigilance Vigilance AI, we are a cybersecurity company. Oh, okay. I'll just let So you know I no I no longer work in the IT industry. I've retired. Oh, I see. Alright. I'll make a note of it. Thank you for taking No this worries. call.","start_word":21,"end_word":69,"sentiment":"neutral","sentiment_score":0.0024270666763186455},{"text":"Thank you.","start_word":70,"end_word":71,"sentiment":"positive","sentiment_score":0.34105104207992554},{"text":"Mhmm. Bye. Bye.","start_word":72,"end_word":74,"sentiment":"neutral","sentiment_score":0.1223367378115654}],"average":{"sentiment":"neutral","sentiment_score":0.10963319963024508}}}}