{"metadata":{"transaction_key":"deprecated","request_id":"01a0d1d3-5f24-7bc2-b507-85ee9f46ac88","sha256":"398fbd99903ff562dc4d8e5d897b8c8a57d8c0d26e3f06fcfe5d0f7e5ca40f49","created":"2026-09-24T05:11:26.543Z","duration":7.3439374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I can't take your call right now, but please leave a message, and I'll get straight back to you. Thanks.","confidence":0.9970703,"words":[{"word":"i","start":2.8799999,"end":3.04,"confidence":0.52246094,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.41418182849884033},{"word":"can't","start":3.04,"end":3.28,"confidence":0.9970703,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4620956778526306},{"word":"take","start":3.28,"end":3.4399998,"confidence":0.9838867,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5914410948753357},{"word":"your","start":3.4399998,"end":3.6799998,"confidence":0.9790039,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5623535513877869},{"word":"call","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6096027493476868},{"word":"right","start":3.84,"end":3.9199998,"confidence":0.9980469,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.557629406452179},{"word":"now","start":3.9199998,"end":4.08,"confidence":0.86206055,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.47328150272369385},{"word":"but","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.34255361557006836},{"word":"please","start":4.24,"end":4.48,"confidence":0.9980469,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4283398389816284},{"word":"leave","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2546885311603546},{"word":"a","start":4.64,"end":4.7999997,"confidence":0.8496094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28702712059020996},{"word":"message","start":4.7999997,"end":5.04,"confidence":0.7335205,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.12305518984794615},{"word":"and","start":5.04,"end":5.12,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.043372318148612976},{"word":"i'll","start":5.12,"end":5.2799997,"confidence":0.9765625,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.027400270104408264},{"word":"get","start":5.2799997,"end":5.44,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.12321579456329346},{"word":"straight","start":5.44,"end":5.68,"confidence":0.9970703,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.08943995833396912},{"word":"back","start":5.68,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1220589429140091},{"word":"to","start":5.8399997,"end":6.0,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0651664137840271},{"word":"you","start":6.0,"end":6.16,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04075442254543304},{"word":"thanks","start":6.16,"end":6.66,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4122127294540405}],"paragraphs":{"transcript":"\nI can't take your call right now, but please leave a message, and I'll get straight back to you. Thanks.","paragraphs":[{"sentences":[{"text":"I can't take your call right now, but please leave a message, and I'll get straight back to you.","start":2.8799999,"end":6.16,"sentiment":"neutral","sentiment_score":-0.2845166607906944},{"text":"Thanks.","start":6.16,"end":6.66,"sentiment":"positive","sentiment_score":0.4122127294540405}],"sentiment":"neutral","sentiment_score":-0.24968019127845764,"num_words":20,"start":2.8799999,"end":6.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I can't take your call right now, but please leave a message, and I'll get straight back to you. Thanks.","paragraphs":[{"sentences":[{"text":"I can't take your call right now, but please leave a message, and I'll get straight back to you.","start":2.8799999,"end":6.16,"sentiment":"neutral","sentiment_score":-0.2845166607906944},{"text":"Thanks.","start":6.16,"end":6.66,"sentiment":"positive","sentiment_score":0.4122127294540405}],"sentiment":"neutral","sentiment_score":-0.24968019127845764,"channel":1,"num_words":20,"start":2.8799999,"end":6.66}]},"summary":{"result":"success","short":"I can't take your call right now, but please leave a message, and I'll get straight back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":19,"end_word":19,"intents":[{"intent":"Return call","confidence_score":0.0008236689}]}]},"sentiments":{"segments":[{"text":"I can't take your call right now, but please leave a message, and I'll get straight back to you.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.26768213510513306},{"text":"Thanks.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.6199629306793213}],"average":{"sentiment":"neutral","sentiment_score":-0.20646522785055227}}}}