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That's okay. You're just not really helping. I'm in the middle of moving, and I just need the Internet put on my house. If you would be able to help me with the thing, that would be really handy.\n\nIf not, I'm just gonna have to do it by myself and later, and I actually need it for studying. So do you know how soon it would actually be put on if I ordered it today with the modem already in my house? Mhmm. So what like, within the next, like, in the next twenty four hours? Okay.\n\nCool. Alright. Thank you. Alright. I might just do it when I get off the phone.\n\nOh, sorry. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.010610748082399368},{"text":"That's okay.","start":4.72,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.2842617630958557},{"text":"You're just not really helping.","start":5.3599997,"end":6.56,"sentiment":"negative","sentiment_score":-0.610079562664032},{"text":"I'm in the middle of moving, and I just need the Internet put on my house.","start":6.56,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.11625191429629922},{"text":"If you would be able to help me with the thing, that would be really handy.","start":9.5199995,"end":14.235,"sentiment":"neutral","sentiment_score":0.18573433067649603}],"sentiment":"neutral","sentiment_score":-0.06241479823365807,"num_words":40,"start":0.48,"end":14.235},{"sentences":[{"text":"If not, I'm just gonna have to do it by myself and later, and I actually need it for studying.","start":14.235,"end":18.895,"sentiment":"neutral","sentiment_score":-0.09384326934814453},{"text":"So do you know how soon it would actually be put on if I ordered it today with the modem already in my house?","start":19.435,"end":25.055,"sentiment":"neutral","sentiment_score":0.015181695111095905},{"text":"Mhmm.","start":29.689999,"end":30.189999,"sentiment":"neutral","sentiment_score":0.1430758535861969},{"text":"So what like, within the next, like, in the next twenty four hours?","start":45.675003,"end":49.615,"sentiment":"neutral","sentiment_score":0.012967746919737412},{"text":"Okay.","start":52.058937,"end":52.378937,"sentiment":"neutral","sentiment_score":0.2458118498325348}],"sentiment":"neutral","sentiment_score":-0.016187055778326624,"num_words":59,"start":14.235,"end":52.378937},{"sentences":[{"text":"Cool.","start":52.378937,"end":52.698936,"sentiment":"positive","sentiment_score":0.3358834981918335},{"text":"Alright.","start":52.698936,"end":52.938934,"sentiment":"neutral","sentiment_score":0.33270594477653503},{"text":"Thank you.","start":52.938934,"end":53.338936,"sentiment":"positive","sentiment_score":0.4653969705104828},{"text":"Alright.","start":53.338936,"end":53.578938,"sentiment":"neutral","sentiment_score":0.17470413446426392},{"text":"I might just do it when I get off the phone.","start":53.578938,"end":57.038937,"sentiment":"neutral","sentiment_score":0.11179246279326352}],"sentiment":"neutral","sentiment_score":0.18773778807371855,"num_words":16,"start":52.378937,"end":57.038937},{"sentences":[{"text":"Oh, sorry.","start":57.578938,"end":58.318935,"sentiment":"neutral","sentiment_score":0.07376206293702126},{"text":"Okay.","start":58.778934,"end":59.178936,"sentiment":"neutral","sentiment_score":0.21835105121135712},{"text":"Thank you.","start":59.178936,"end":59.578938,"sentiment":"positive","sentiment_score":0.39992737770080566},{"text":"Bye.","start":59.578938,"end":60.078938,"sentiment":"neutral","sentiment_score":0.20220009982585907}],"sentiment":"neutral","sentiment_score":0.22798833871881166,"num_words":6,"start":57.578938,"end":60.078938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Sorry. We got disconnected.\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: okay. You're just not really helping. I'm in the middle of moving, and I just need the Internet put on my house. If you would be able to help me with the thing, that would be really handy. If not, I'm just gonna have to do it by myself and later, and I actually need it for studying.\n\nSo do you know how soon it would actually be put on if I ordered it today with the modem already in my house?\n\nChannel 0: Yeah. So if we receive the order successfully,\n\nChannel 1: Mhmm.\n\nChannel 0: we'll then activate the service within twenty four hours. Then once activated, we'll send you an email instruction because you'll need to enter some credentials at the router's interface for you to establish a connection at the router\n\nChannel 1: So what like, within the\n\nChannel 0: then.\n\nChannel 1: next, like, in the next twenty four hours?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Cool. Alright. Thank you. Alright.\n\nI might just do it when I get off the phone.\n\nChannel 0: Okay.\n\nChannel 1: Oh, sorry.\n\nChannel 0: Sure.\n\nChannel 1: Okay.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.010610748082399368}],"sentiment":"neutral","sentiment_score":0.010610748082399368,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.02490241453051567},{"text":"Hello.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":-0.01431306917220354},{"text":"Sorry.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":-0.19079157710075376},{"text":"We got 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house?","start":19.435,"end":25.055,"sentiment":"neutral","sentiment_score":0.015181695111095905}],"sentiment":"neutral","sentiment_score":0.015181695111095905,"channel":1,"num_words":24,"start":19.435,"end":25.055},{"sentences":[{"text":"Yeah.","start":25.79,"end":26.11,"sentiment":"neutral","sentiment_score":0.102897010743618},{"text":"So if we receive the order successfully,","start":26.11,"end":28.77,"sentiment":"neutral","sentiment_score":0.1674580563391958}],"sentiment":"neutral","sentiment_score":0.15938792563974857,"channel":0,"num_words":8,"start":25.79,"end":28.77},{"sentences":[{"text":"Mhmm.","start":29.689999,"end":30.189999,"sentiment":"neutral","sentiment_score":0.1430758535861969}],"sentiment":"neutral","sentiment_score":0.1430758535861969,"channel":1,"num_words":1,"start":29.689999,"end":30.189999},{"sentences":[{"text":"we'll then activate the service within twenty four 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customer is in the middle of moving and needs the Internet put on their house. The agent asks if they can help with the installation and explains that they will activate the service within 24 hours after placing the modem in the house. The agent also explains that they will send an email instruction to the customer and they need to enter credentials at the router's interface to establish a connection."},"intents":{"segments":[{"text":"I'm in the middle of moving, and I just need the Internet put on my house. If you would be able to help me with the thing, that would be really handy.","start_word":15,"end_word":46,"intents":[{"intent":"Get assistance with internet","confidence_score":0.00013401789}]},{"text":"So do you know how soon it would actually be put on if I ordered it today with the modem already in my house? Yeah.","start_word":67,"end_word":91,"intents":[{"intent":"Order modem with modem","confidence_score":0.00009142348}]},{"text":"So if we receive the order successfully, Mhmm. we'll then activate the service within twenty four hours. Then once activated, we'll send you an email instruction because you'll need to enter some credentials at the router's interface for you to establish a connection at the router So what like, within the then.","start_word":92,"end_word":143,"intents":[{"intent":"Set up connection at router","confidence_score":0.024821674}]},{"text":"we'll then activate the service within twenty four hours. Then once activated, we'll send you an email instruction because you'll need to enter some credentials at the router's interface for you to establish a connection at the router So what like, within the then. next, like, in the next twenty four hours? Yeah.","start_word":100,"end_word":152,"intents":[{"intent":"Activate service within twenty four hours","confidence_score":0.09719592}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. 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Then once activated, we'll send you an email instruction because you'll need to enter some credentials at the router's interface for you to establish a connection at the router So what like, within the then. next, like, in the next twenty four hours? Yeah. That's correct. Okay.","start_word":15,"end_word":155,"sentiment":"neutral","sentiment_score":0.039753831923007965},{"text":"Cool.","start_word":156,"end_word":156,"sentiment":"positive","sentiment_score":0.3358834981918335},{"text":"Alright.","start_word":157,"end_word":157,"sentiment":"neutral","sentiment_score":0.33270594477653503},{"text":"Thank you.","start_word":158,"end_word":159,"sentiment":"positive","sentiment_score":0.4472494125366211},{"text":"Alright. I might just do it when I get off the phone. Okay. Oh, sorry. Sure. 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