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How are you? I'm sorry. That's good. I've got Kiera from the aged care directory on the line. She needs to speak to someone about proofreading a listing, but she needs to speak to someone before she can email any info through. But I wasn't sure who to direct her to. Alright. Thank you. Hi. It's just Kira calling from the aged care directory. How are you? That's good. I was just looking to speak with the correct person who can proofread and authorize the direct listing. The call of our care? Oh, sorry. I do need to speak with the correct person. Are they available? Yeah. So it's usually just like their general manager or CEO. Oh, perfect. So we're just currently processing entries for the next edition of the directory, three. And I just like to confirm the details that we have for you guys. It's still current and correct? Yes. So I have the address for you guys as 33rd Avenue In Ventura, WA 6212310. Perfect. And then I have the website as coolabile.org.au? Perfect. And I just have the email for you guys asinfo@coolabile.org.au? Perfect. And, obviously, the phone number is still correct. Just ending in 0300? Perfect. So I'll just be sending you through a confirmation email. If you could please just proofread that one to each line just to make sure it's all correct and there's no spelling errors or mistakes on my behalf? Perfect. And just to attention that one to yourself, could I just have the correct spelling of your full name? Yep. Yep. Perfect. So I'll pop down to admin and send that one off for you in about ten minutes. When you get that, are you in the position to check that and send that one straight back for me? I can send that one directly to yourself. What was that one? Yeah. Yeah. Perfect. I can pop down and send that one through for you. Perfect. Thanks so much, Mike. Have a lovely day. Thanks. 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And I just have the email for you guys asinfo@coolabile.org.au?\n\nPerfect. And, obviously, the phone number is still correct. Just ending in 0300? Perfect. So I'll just be sending you through a confirmation email.\n\nIf you could please just proofread that one to each line just to make sure it's all correct and there's no spelling errors or mistakes on my behalf? Perfect. And just to attention that one to yourself, could I just have the correct spelling of your full name? Yep. Yep.\n\nPerfect. So I'll pop down to admin and send that one off for you in about ten minutes. When you get that, are you in the position to check that and send that one straight back for me? I can send that one directly to yourself. What was that one?\n\nYeah. Yeah. Perfect. I can pop down and send that one through for you. Perfect.\n\nThanks so much, Mike. Have a lovely day. Thanks. 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yourself.","start":149.34001,"end":151.42001,"sentiment":"neutral","sentiment_score":0.005943268537521362},{"text":"What was that one?","start":151.42001,"end":152.48001,"sentiment":"neutral","sentiment_score":0.003772447002120316}],"sentiment":"neutral","sentiment_score":0.11375958890654146,"num_words":50,"start":132.575,"end":152.48001},{"sentences":[{"text":"Yeah.","start":156.22,"end":156.72,"sentiment":"neutral","sentiment_score":0.010831115767359734},{"text":"Yeah.","start":159.94499,"end":160.44499,"sentiment":"neutral","sentiment_score":0.02085229381918907},{"text":"Perfect.","start":162.185,"end":162.685,"sentiment":"neutral","sentiment_score":0.3039820194244385},{"text":"I can pop down and send that one through for 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How are you?\n\nChannel 0: Hi.\n\nChannel 1: I'm\n\nChannel 0: Good.\n\nChannel 1: sorry. That's good. I've got Kiera from the aged care directory on the line. She needs to speak to someone about proofreading a listing, but she needs to speak to someone before she can email any info through. But I wasn't sure who to direct her to.\n\nChannel 0: Yeah. Stick us through. I'll have a chat.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thanks. Hello, Mike Burns.\n\nChannel 1: Hi. It's just Kira calling from the aged care directory. How are you?\n\nChannel 0: Good. Thank you.\n\nChannel 1: That's good. I was just looking to speak with the correct person who can proofread and authorize the direct listing. The call of our care?\n\nChannel 0: Yes. You can send it through, and I'll make sure it gets to the right person.\n\nChannel 1: Oh, sorry. I do need to speak with the correct person. Are they available?\n\nChannel 0: Who would the correct person be?\n\nChannel 1: Yeah. So it's usually just like their general manager or CEO.\n\nChannel 0: Yep. So I'm the general manager.\n\nChannel 1: Oh, perfect. So we're just currently processing entries for the next edition of the directory, three. And I just like to confirm the details that we have for you guys. It's still current and correct?\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. So I have the address for you guys as 33rd Avenue In Ventura, WA 6212310.\n\nChannel 0: Yep. That's right.\n\nChannel 1: Perfect. And then I have the website as coolabile.org.au?\n\nChannel 0: Yeah.\n\nChannel 1: Perfect. And I just have the email for you guys asinfo@coolabile.org.au?\n\nChannel 0: Yep. That's correct.\n\nChannel 1: Perfect. And, obviously, the phone number is still correct. Just ending in 0300?\n\nChannel 0: That's the one?\n\nChannel 1: Perfect. So I'll just be sending you through a confirmation email. If you could please just proofread that one to each line just to make sure it's all correct and there's no spelling errors or mistakes on my behalf?\n\nChannel 0: Sure.\n\nChannel 1: Perfect. And just to attention that one to yourself, could I just have the correct spelling of your full name?\n\nChannel 0: That's Mike, m I k e,\n\nChannel 1: Yep.\n\nChannel 0: Burns,\n\nChannel 1: Yep.\n\nChannel 0: b u r n s.\n\nChannel 1: Perfect. So I'll pop down to admin and send that one off for you in about ten minutes. When you get that, are you in the position to check that and send that one straight back for me?\n\nChannel 0: Potentially. Maybe not. But have you got the correct email address to send it to me directly?\n\nChannel 1: I can send that one directly to yourself. What was that one?\n\nChannel 0: So it's mike dot burns at\n\nChannel 1: Yeah.\n\nChannel 0: cooler bar dot org\n\nChannel 1: Yeah.\n\nChannel 0: dot a u.\n\nChannel 1: Perfect. I can pop down and send that one through for you.\n\nChannel 0: Okay. Great.\n\nChannel 1: Perfect. Thanks so much, Mike. Have a lovely day.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.09648233652114868},{"text":"How are 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you.","start":162.825,"end":165.00499,"sentiment":"neutral","sentiment_score":0.23853341964158145}],"sentiment":"neutral","sentiment_score":0.2439874696234862,"channel":1,"num_words":12,"start":162.185,"end":165.00499},{"sentences":[{"text":"Okay.","start":165.66293,"end":166.06293,"sentiment":"neutral","sentiment_score":0.30550044775009155},{"text":"Great.","start":166.06293,"end":166.56293,"sentiment":"positive","sentiment_score":0.5963689684867859}],"sentiment":"positive","sentiment_score":0.4509347081184387,"channel":0,"num_words":2,"start":165.66293,"end":166.56293},{"sentences":[{"text":"Perfect.","start":166.665,"end":167.14499,"sentiment":"positive","sentiment_score":0.6082162857055664},{"text":"Thanks so much, Mike.","start":167.14499,"end":167.94499,"sentiment":"positive","sentiment_score":0.7535606622695923},{"text":"Have a lovely 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care directory calls to confirm details for a direct listing and asks the customer to proof district a listing. The representative confirms the details and sends a confirmation email to the customer, who is instructed to send the proof district to themselves. The representative also asks for the correct spelling of the customer's name and email address to send the proof district."},"intents":{"segments":[{"text":"I've got Kiera from the aged care directory on the line. She needs to speak to someone about proofreading a listing, but she needs to speak to someone before she can email any info through. But I wasn't sure who to direct her to. Yeah. Stick us through.","start_word":10,"end_word":57,"intents":[{"intent":"Request proofreading assistance","confidence_score":0.0010225765}]},{"text":"It's just Kira calling from the aged care directory. How are you? Good.","start_word":70,"end_word":82,"intents":[{"intent":"Verify identity","confidence_score":0.026315263}]},{"text":"So I have the address for you guys as 33rd Avenue In Ventura, WA 6212310. Yep.","start_word":200,"end_word":215,"intents":[{"intent":"Confirm address","confidence_score":0.44346982}]},{"text":"And just to attention that one to yourself, could I just have the correct spelling of your full name?","start_word":299,"end_word":317,"intents":[{"intent":"Verify spelling and spelling","confidence_score":0.00024149494}]},{"text":"So I'll pop down to admin and send that one off for you in about ten minutes. When you get that, are you in the position to check that and send that one straight back for me? Potentially.","start_word":333,"end_word":370,"intents":[{"intent":"Send email","confidence_score":0.29241595},{"intent":"Send email","confidence_score":0.253193},{"intent":"Send email","confidence_score":0.1460954},{"intent":"Send email","confidence_score":0.7416457}]},{"text":"But have you got the correct email address to send it to me directly?","start_word":373,"end_word":386,"intents":[{"intent":"Check email address","confidence_score":0.05569843},{"intent":"Check email address","confidence_score":0.006814768}]}]},"sentiments":{"segments":[{"text":"Hi. How are you? Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.13955499231815338},{"text":"Good.","start_word":5,"end_word":5,"sentiment":"positive","sentiment_score":0.4491701126098633},{"text":"I'm sorry.","start_word":6,"end_word":7,"sentiment":"neutral","sentiment_score":0.1466474086046219},{"text":"That's good.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.4384209215641022},{"text":"I've got Kiera from the aged care directory on the line. She needs to speak to someone about proofreading a listing, but she needs to speak to someone before she can email any info through. But I wasn't sure who to direct her to. Yeah. Stick us through. I'll have a chat. Alright.","start_word":10,"end_word":62,"sentiment":"neutral","sentiment_score":0.041627004742622375},{"text":"Thank you.","start_word":63,"end_word":64,"sentiment":"positive","sentiment_score":0.3983398377895355},{"text":"Thanks. Hello, Mike Burns. Hi. It's just Kira calling from the aged care directory. How are you?","start_word":65,"end_word":81,"sentiment":"neutral","sentiment_score":0.10311737656593324},{"text":"Good. Thank you. That's good.","start_word":82,"end_word":86,"sentiment":"positive","sentiment_score":0.477219820022583},{"text":"I was just looking to speak with the correct person who can proofread and authorize the direct listing. The call of our care? Yes. You can send it through, and I'll make sure it gets to the right person. Oh, sorry. I do need to speak with the correct person. Are they available? Who would the correct person be? Yeah. So it's usually just like their general manager or CEO. Yep. So I'm the general manager. Oh, perfect. So we're just currently processing entries for the next edition of the directory, three. And I just like to confirm the details that we have for you guys. It's still current and correct? Mhmm. Yes. So I have the address for you guys as 33rd Avenue In Ventura, WA 6212310. Yep. That's right.","start_word":87,"end_word":217,"sentiment":"neutral","sentiment_score":0.061285700649023056},{"text":"Perfect.","start_word":218,"end_word":218,"sentiment":"positive","sentiment_score":0.457629919052124},{"text":"And then I have the website as coolabile.org.au? Yeah.","start_word":219,"end_word":227,"sentiment":"neutral","sentiment_score":0.05731046572327614},{"text":"Perfect.","start_word":228,"end_word":228,"sentiment":"positive","sentiment_score":0.4963732361793518},{"text":"And I just have the email for you guys asinfo@coolabile.org.au? Yep. That's correct.","start_word":229,"end_word":241,"sentiment":"neutral","sentiment_score":0.16419963538646698},{"text":"Perfect.","start_word":242,"end_word":242,"sentiment":"positive","sentiment_score":0.5520321726799011},{"text":"And, obviously, the phone number is still correct. Just ending in 0300? That's the one?","start_word":243,"end_word":257,"sentiment":"neutral","sentiment_score":0.1497335284948349},{"text":"Perfect.","start_word":258,"end_word":258,"sentiment":"positive","sentiment_score":0.5132744312286377},{"text":"So I'll just be sending you through a confirmation email. If you could please just proofread that one to each line just to make sure it's all correct and there's no spelling errors or mistakes on my behalf? Sure. Perfect. And just to attention that one to yourself, could I just have the correct spelling of your full name? That's Mike, m I k e, Yep. Burns, Yep. b u r n s. Perfect. So I'll pop down to admin and send that one off for you in about ten minutes. When you get that, are you in the position to check that and send that one straight back for me? Potentially. Maybe not. But have you got the correct email address to send it to me directly? I can send that one directly to yourself. What was that one? So it's mike dot burns at Yeah. cooler bar dot org Yeah. dot a u. Perfect. I can pop down and send that one through for you. Okay.","start_word":259,"end_word":426,"sentiment":"neutral","sentiment_score":0.11892493814229964},{"text":"Great. Perfect. Thanks so much, Mike. Have a lovely day. Thanks.","start_word":427,"end_word":437,"sentiment":"positive","sentiment_score":0.6852772831916809},{"text":"Bye.","start_word":438,"end_word":438,"sentiment":"neutral","sentiment_score":0.2867699861526489},{"text":"Thanks. Bye.","start_word":439,"end_word":440,"sentiment":"positive","sentiment_score":0.6012747883796692}],"average":{"sentiment":"neutral","sentiment_score":0.13069095966978844}}}}