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Good afternoon, Peter. This is Ross with Tech Home Systems. How are you, ma'am? That's great. Doing well well, buddy. Peter, actually, just getting back to you your inquiry regarding hello? Yep. Can you hear me? Yep. So I was just getting back to you regarding your inquiry for complete protection for your endpoints and servers. Yesterday, you made an inquiry. Right? And book a meeting in our calendar. So, yeah, we were waiting for you in the meeting room. Yep. So we just wanna check. Peter, what time are you available? Maybe today or tomorrow, next week. So we can just go on to and discuss. Now, actually, what about 2PM? Does 2PM work for you? Actually, we all yeah. So all all I'll do, I'll just share you the meeting on your email, peter@tmhpl.com.eu. Right? Yep. Okay. So you you were not able to find the contact details? Uh-huh. Yeah. I need to check that. We'll ask the technical team to look after it. So no worries, Peter. 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This is Ross with Tech Home Systems. How are you? That's great. Doing really well.\n\nMiss, actually, I was looking to have a chat with Peter Daniel. Yep. Hey. Good afternoon, Peter. This is Ross with Tech Home Systems.\n\nHow are you, ma'am? That's great. Doing well well, buddy. Peter, actually, just getting back to you your inquiry regarding hello? Yep.\n\nCan you hear me? Yep. So I was just getting back to you regarding your inquiry for complete protection for your endpoints and servers. Yesterday, you made an inquiry. Right?\n\nAnd book a meeting in our calendar. So, yeah, we were waiting for you in the meeting room. Yep. So we just wanna check. Peter, what time are you available?\n\nMaybe today or tomorrow, next week. So we can just go on to and discuss. Now, actually, what about 2PM? Does 2PM work for you? Actually, we all yeah.\n\nSo all all I'll do, I'll just share you the meeting on your email, peter@tmhpl.com.eu. Right? Yep. Okay. So you you were not able to find the contact details?\n\nUh-huh. Yeah. I need to check that. We'll ask the technical team to look after it. So no worries, Peter.\n\nI'll I'll just share you the meeting details on the email, and we can go from there. Alright? Yep. Cheers. 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For sales, press 1. For accounts, press 2. For human resources, press 3. For reception, press 4. Please hold to hear these options again. Thank you for calling Triple m Tray Bodies. Reception will answer your call shortly. Thank you for holding. Your call is important to us. Triple m. Monique speaking. Good. Thanks. How are you? Oh, okay. No worries. I'll transfer you. One brief moment. Thank you for holding. Your call is important to us and Hello, Peter? Hi. Good. How are you? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Cool. Okay. Let's have a look. Did you wanna do it do it now? Okay. Two people. Yep. Two. Okay. Yeah. I had the I was gonna went to reply back to your mailing request, but I couldn't find a phone number. There's nothing like contact details or anything on that mailing request. I had no idea what I would to get a callback. It looks like it was not it looks like it was not a generated one from something called Calendly. Yeah. Okay. That's awesome. Thank you. 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For sales, press 1. For accounts, press 2. For human resources, press 3. For reception, press 4.\n\nPlease hold to hear these options again. Thank you for calling Triple m Tray Bodies. Reception will answer your call shortly. Thank you for holding. Your call is important to us.\n\nTriple m. Monique speaking. Good. Thanks. How are you?\n\nOh, okay. No worries. I'll transfer you. One brief moment. Thank you for holding.\n\nYour call is important to us and Hello, Peter? Hi. Good. How are you? Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Cool. Okay. Let's have a look. Did you wanna do it do it now?\n\nOkay. Two people. Yep. Two. Okay.\n\nYeah. I had the I was gonna went to reply back to your mailing request, but I couldn't find a phone number. There's nothing like contact details or anything on that mailing request. I had no idea what I would to get a callback. It looks like it was not it looks like it was not a generated one from something called Calendly.\n\nYeah. Okay. 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For sales, press 1. For accounts, press 2. For human resources, press 3. For reception, press 4.\n\nPlease hold to hear these options again. Thank you for calling Triple m Tray Bodies. Reception will answer your call shortly. Thank you for holding. Your call is important to us.\n\nTriple m. Monique speaking.\n\nChannel 0: Good afternoon there. This is Ross with Tech Home Systems. How are you?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: That's great. Doing really well. Miss, actually, I was looking to have a chat with Peter Daniel.\n\nChannel 1: Oh, okay. No worries. I'll transfer you. One brief moment.\n\nChannel 0: Yep.\n\nChannel 1: Thank you for holding. Your call is important to us and Hello, Peter?\n\nChannel 0: Hey. Good afternoon, Peter. This is Ross with Tech Home Systems. How are you, ma'am?\n\nChannel 1: Hi. Good. How are you?\n\nChannel 0: That's great. Doing well well, buddy. Peter, actually, just getting back to you your inquiry regarding hello? Yep. Can you hear me?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yep. So I was just getting back to you regarding your inquiry for complete protection for your endpoints and servers. Yesterday, you made an inquiry. Right?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: And book\n\nChannel 1: Yeah.\n\nChannel 0: a meeting in our calendar. So, yeah, we were waiting for you in the meeting room.\n\nChannel 1: Cool. Okay. Let's have a look.\n\nChannel 0: Yep. So we just wanna check. Peter, what time are you available? Maybe today or tomorrow, next week. So we can just go on to and discuss.\n\nChannel 1: Did you wanna do it do it now?\n\nChannel 0: Now, actually, what about 2PM? Does 2PM work for you?\n\nChannel 1: Okay.\n\nChannel 0: Actually,\n\nChannel 1: Two people.\n\nChannel 0: we all yeah. So all\n\nChannel 1: Yep.\n\nChannel 0: all\n\nChannel 1: Two.\n\nChannel 0: I'll do, I'll just share you the meeting on your email, peter@tmhpl.com.eu. Right?\n\nChannel 1: Okay. Yeah. I had the I was gonna\n\nChannel 0: Yep.\n\nChannel 1: went to reply back to your mailing request, but I couldn't find a phone number. There's nothing like contact details or anything on that mailing request. I had no idea what I would to get a callback.\n\nChannel 0: Okay. So you you were not\n\nChannel 1: It\n\nChannel 0: able\n\nChannel 1: looks\n\nChannel 0: to find\n\nChannel 1: like\n\nChannel 0: the contact\n\nChannel 1: it was not\n\nChannel 0: details?\n\nChannel 1: it looks like it was not a generated one from something called Calendly.\n\nChannel 0: Uh-huh. Yeah. I need to check that. We'll ask the technical team to look after it. So no worries, Peter.\n\nI'll I'll just share you the meeting details on the email, and we can go from there. Alright?\n\nChannel 1: Yeah. Okay. That's awesome. Thank\n\nChannel 0: Yep.\n\nChannel 1: you.\n\nChannel 0: Cheers. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Triple M Tray Bodies.","start":0.32,"end":2.58,"sentiment":"neutral","sentiment_score":0.2911912202835083},{"text":"For sales, press 1.","start":2.72,"end":4.24,"sentiment":"neutral","sentiment_score":0.0593923544511199},{"text":"For accounts, press 2.","start":4.24,"end":5.94,"sentiment":"neutral","sentiment_score":0.04682794585824013},{"text":"For human resources, press 3.","start":6.0,"end":8.24,"sentiment":"neutral","sentiment_score":0.02891257405281067},{"text":"For reception, press 4.","start":8.24,"end":10.179999,"sentiment":"neutral","sentiment_score":0.012368282303214073}],"sentiment":"neutral","sentiment_score":0.11793787851929664,"channel":1,"num_words":25,"start":0.32,"end":10.179999},{"sentences":[{"text":"Please hold to hear these options again.","start":10.24,"end":12.66,"sentiment":"neutral","sentiment_score":-0.01773870550096035},{"text":"Thank you for calling Triple m Tray 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meeting on your email, peter@tmhpl.com.eu.","start":128.38501,"end":132.785,"sentiment":"neutral","sentiment_score":0.07561197193960349},{"text":"Right?","start":132.785,"end":133.285,"sentiment":"neutral","sentiment_score":0.026859331876039505}],"sentiment":"neutral","sentiment_score":0.07186176885779087,"channel":0,"num_words":13,"start":128.38501,"end":133.285},{"sentences":[{"text":"Okay.","start":133.515,"end":134.015,"sentiment":"neutral","sentiment_score":0.01393117941915989},{"text":"Yeah.","start":134.315,"end":134.555,"sentiment":"neutral","sentiment_score":-0.012234168127179146},{"text":"I had the I was 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find","start":149.17,"end":149.48999,"sentiment":"neutral","sentiment_score":-0.07892514020204544}],"sentiment":"neutral","sentiment_score":-0.07892514020204544,"channel":0,"num_words":2,"start":149.17,"end":149.48999},{"sentences":[{"text":"like","start":149.33,"end":149.57,"sentiment":"neutral","sentiment_score":-0.09600571542978288}],"sentiment":"neutral","sentiment_score":-0.09600571542978288,"channel":1,"num_words":1,"start":149.33,"end":149.57},{"sentences":[{"text":"the contact","start":149.48999,"end":149.97,"sentiment":"neutral","sentiment_score":-0.0995657742023468}],"sentiment":"neutral","sentiment_score":-0.0995657742023468,"channel":0,"num_words":2,"start":149.48999,"end":149.97},{"sentences":[{"text":"it was not","start":149.57,"end":149.97,"sentiment":"neutral","sentiment_score":-0.0693980132540067}],"sentiment":"neutral","sentiment_score":-0.0693980132540067,"channel":1,"num_words":3,"start":149.57,"end":149.97},{"sentences":[{"text":"details?","start":149.97,"end":150.465,"sentiment":"neutral","sentiment_score":-0.07851599901914597}],"sentiment":"neutral","sentiment_score":-0.07851599901914597,"channel":0,"num_words":1,"start":149.97,"end":150.465},{"sentences":[{"text":"it looks like it was not a generated one from something called Calendly.","start":150.85,"end":153.59,"sentiment":"neutral","sentiment_score":-0.12997437211183402}],"sentiment":"neutral","sentiment_score":-0.12997437211183402,"channel":1,"num_words":13,"start":150.85,"end":153.59},{"sentences":[{"text":"Uh-huh.","start":156.545,"end":156.705,"sentiment":"neutral","sentiment_score":-0.04276399686932564},{"text":"Yeah.","start":156.705,"end":157.025,"sentiment":"neutral","sentiment_score":-0.040861573070287704},{"text":"I need to check that.","start":157.025,"end":158.325,"sentiment":"neutral","sentiment_score":-0.06259212121367455},{"text":"We'll ask the technical team to look after it.","start":158.385,"end":161.125,"sentiment":"neutral","sentiment_score":-0.05157460355096393},{"text":"So no worries, Peter.","start":161.345,"end":162.705,"sentiment":"neutral","sentiment_score":0.05058362055569887}],"sentiment":"neutral","sentiment_score":-0.0329211562871933,"channel":0,"num_words":20,"start":156.545,"end":162.705},{"sentences":[{"text":"I'll I'll just share you the meeting details on the email, and we can go from there.","start":162.705,"end":167.98,"sentiment":"neutral","sentiment_score":0.0617030576309737},{"text":"Alright?","start":167.98,"end":168.48,"sentiment":"neutral","sentiment_score":0.07812025398015976}],"sentiment":"neutral","sentiment_score":0.06261512409481737,"channel":0,"num_words":18,"start":162.705,"end":168.48},{"sentences":[{"text":"Yeah.","start":168.56494,"end":168.96495,"sentiment":"neutral","sentiment_score":0.1298869252204895},{"text":"Okay.","start":168.96495,"end":169.28494,"sentiment":"positive","sentiment_score":0.33800163865089417},{"text":"That's awesome.","start":169.28494,"end":170.02495,"sentiment":"positive","sentiment_score":0.699378252029419},{"text":"Thank","start":170.64494,"end":170.88495,"sentiment":"positive","sentiment_score":0.7280001044273376}],"sentiment":"positive","sentiment_score":0.5189290344715118,"channel":1,"num_words":5,"start":168.56494,"end":170.88495},{"sentences":[{"text":"Yep.","start":170.7,"end":171.18,"sentiment":"positive","sentiment_score":0.5099725127220154}],"sentiment":"positive","sentiment_score":0.5099725127220154,"channel":0,"num_words":1,"start":170.7,"end":171.18},{"sentences":[{"text":"you.","start":170.88495,"end":171.38495,"sentiment":"positive","sentiment_score":0.4914582967758178}],"sentiment":"positive","sentiment_score":0.4914582967758178,"channel":1,"num_words":1,"start":170.88495,"end":171.38495},{"sentences":[{"text":"Cheers.","start":171.18,"end":171.57999,"sentiment":"positive","sentiment_score":0.4968776404857635},{"text":"Bye.","start":171.57999,"end":172.07999,"sentiment":"neutral","sentiment_score":0.15535353124141693}],"sentiment":"neutral","sentiment_score":0.32611558586359024,"channel":0,"num_words":2,"start":171.18,"end":172.07999},{"sentences":[{"text":"Bye.","start":172.56494,"end":173.06494,"sentiment":"neutral","sentiment_score":-0.08348852396011353}],"sentiment":"neutral","sentiment_score":-0.08348852396011353,"channel":1,"num_words":1,"start":172.56494,"end":173.06494}]},"summary":{"result":"success","short":"The customer calls Triple M Tray Bodies and is directed to various options. They are then transferred to Peter Daniel, who they discuss a meeting regarding complete protection for their endpoints and servers. Peter is not available and the customer is directed to email meeting details."},"intents":{"segments":[{"text":"So I was just getting back to you regarding your inquiry for complete protection for your endpoints and servers. Yesterday, you made an inquiry. Right? Yeah.","start_word":164,"end_word":189,"intents":[{"intent":"Inquire about protection for endpoints and servers","confidence_score":0.0022671858}]},{"text":"Peter, what time are you available? Maybe today or tomorrow, next week.","start_word":224,"end_word":235,"intents":[{"intent":"Check availability","confidence_score":0.624187}]},{"text":"So we can just go on to and discuss. Did you wanna do it do it now?","start_word":236,"end_word":252,"intents":[{"intent":"Discuss meeting","confidence_score":0.0071995226}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Triple M Tray Bodies. For sales, press 1. For accounts, press 2. For human resources, press 3. For reception, press 4. Please hold to hear these options again. Thank you for calling Triple m Tray Bodies. Reception will answer your call shortly. Thank you for holding. Your call is important to us. Triple m. Monique speaking. Good afternoon there. This is Ross with Tech Home Systems. How are you? Good. Thanks. How are you?","start_word":0,"end_word":77,"sentiment":"neutral","sentiment_score":0.13247713446617126},{"text":"That's great. Doing really well.","start_word":78,"end_word":82,"sentiment":"positive","sentiment_score":0.5225998759269714},{"text":"Miss, actually, I was looking to have a chat with Peter Daniel. Oh, okay. No worries. I'll transfer you. One brief moment. Yep. Thank you for holding. Your call is important to us and Hello, Peter? Hey. Good afternoon, Peter. This is Ross with Tech Home Systems. How are you, ma'am? Hi. Good. How are you?","start_word":83,"end_word":138,"sentiment":"neutral","sentiment_score":0.0899956151843071},{"text":"That's great. Doing well well, buddy.","start_word":139,"end_word":144,"sentiment":"positive","sentiment_score":0.4767328202724457},{"text":"Peter, actually, just getting back to you your inquiry regarding hello? Yep. Can you hear me? Yeah. Yeah. Yep. So I was just getting back to you regarding your inquiry for complete protection for your endpoints and servers. Yesterday, you made an inquiry. Right? Yeah. Yeah. Yeah. Yeah. And book Yeah. a meeting in our calendar. So, yeah, we were waiting for you in the meeting room. Cool. Okay. Let's have a look. Yep. So we just wanna check. Peter, what time are you available? Maybe today or tomorrow, next week. So we can just go on to and discuss. Did you wanna do it do it now? Now, actually, what about 2PM? Does 2PM work for you? Okay. Actually, Two people. we all yeah. So all Yep. all Two. I'll do, I'll just share you the meeting on your email, peter@tmhpl.com.eu. Right? Okay. Yeah. I had the I was gonna Yep. went to reply back to your mailing request, but I couldn't find a phone number. There's nothing like contact details or anything on that mailing request. I had no idea what I would to get a callback. Okay. So you you were not It able looks to find like the contact it was not details? it looks like it was not a generated one from something called Calendly. Uh-huh. Yeah. I need to check that. We'll ask the technical team to look after it. So no worries, Peter. I'll I'll just share you the meeting details on the email, and we can go from there. Alright? Yeah.","start_word":145,"end_word":403,"sentiment":"neutral","sentiment_score":-0.00357969622325483},{"text":"Okay. That's awesome. Thank Yep. you. Cheers.","start_word":404,"end_word":410,"sentiment":"positive","sentiment_score":0.5551029443740845},{"text":"Bye. Bye.","start_word":411,"end_word":412,"sentiment":"neutral","sentiment_score":0.2103567346930504}],"average":{"sentiment":"neutral","sentiment_score":0.06636220928885152}}}}