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to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Good afternoon. Pacific Hydraulics Newcastle.\n\nSilvana speaking. Sorry. Aaron. Yeah. He's not here today.\n\nWho's calling? Ronald from our Cloud Solution IT. What's your number there, Ronald? Okay. Alright.\n\nSend him an email. Otherwise, that's what I was gonna do. Okay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to PHN Industries, where service comes first.","start":1.04,"end":4.74,"sentiment":"positive","sentiment_score":0.3637627847492695},{"text":"Press 1 for sales.","start":5.12,"end":6.42,"sentiment":"neutral","sentiment_score":0.1390293426811695},{"text":"Press 2 for all other inquiries.","start":6.7999997,"end":8.74,"sentiment":"neutral","sentiment_score":0.1159356062610944},{"text":"Good afternoon.","start":29.49,"end":30.23,"sentiment":"neutral","sentiment_score":0.2910582944750786},{"text":"Pacific Hydraulics Newcastle.","start":30.29,"end":31.83,"sentiment":"neutral","sentiment_score":0.1466650664806366}],"sentiment":"neutral","sentiment_score":0.22538891629032468,"num_words":23,"start":1.04,"end":31.83},{"sentences":[{"text":"Silvana speaking.","start":31.970001,"end":32.95,"sentiment":"neutral","sentiment_score":0.08193055167794228},{"text":"Sorry.","start":40.690002,"end":41.17,"sentiment":"neutral","sentiment_score":-0.09324699640274048},{"text":"Aaron.","start":41.17,"end":41.67,"sentiment":"neutral","sentiment_score":-0.07118357717990875},{"text":"Yeah.","start":44.704998,"end":45.184998,"sentiment":"neutral","sentiment_score":-0.08745163679122925},{"text":"He's not here today.","start":45.184998,"end":47.605,"sentiment":"neutral","sentiment_score":-0.2126157507300377}],"sentiment":"neutral","sentiment_score":-0.1042760122153494,"num_words":9,"start":31.970001,"end":47.605},{"sentences":[{"text":"Who's calling?","start":48.785,"end":49.605,"sentiment":"neutral","sentiment_score":-0.09498077258467674},{"text":"Ronald from our Cloud Solution IT.","start":55.030003,"end":62.15,"sentiment":"neutral","sentiment_score":0.019533067165563505},{"text":"What's your number there, Ronald?","start":62.15,"end":65.29,"sentiment":"neutral","sentiment_score":-0.006273810286074877},{"text":"Okay.","start":70.555,"end":70.955,"sentiment":"neutral","sentiment_score":-0.026852985844016075},{"text":"Alright.","start":70.955,"end":71.355,"sentiment":"neutral","sentiment_score":0.013625889085233212}],"sentiment":"neutral","sentiment_score":-0.007823952691008646,"num_words":15,"start":48.785,"end":71.355},{"sentences":[{"text":"Send him an email.","start":71.355,"end":72.235,"sentiment":"neutral","sentiment_score":-0.004731019493192436},{"text":"Otherwise, that's what I was gonna do.","start":72.235,"end":74.175,"sentiment":"neutral","sentiment_score":-0.02694254900727953},{"text":"Okay.","start":76.235,"end":76.735,"sentiment":"neutral","sentiment_score":0.18228960037231445},{"text":"Thank you.","start":77.035,"end":77.595,"sentiment":"positive","sentiment_score":0.4234358072280884},{"text":"Bye bye.","start":77.595,"end":78.415,"sentiment":"neutral","sentiment_score":0.17892730981111526}],"sentiment":"neutral","sentiment_score":0.0737183695891872,"num_words":16,"start":71.355,"end":78.415}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Good afternoon. Pacific Hydraulics Newcastle.\n\nSilvana speaking.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Aaron Lattenbergs.\n\nChannel 1: Sorry. Aaron.\n\nChannel 0: Lattenberg.\n\nChannel 1: Yeah. He's not here today. Who's calling?\n\nChannel 0: My name is Ronald from Cloud Solution IT.\n\nChannel 1: Ronald from\n\nChannel 0: Cloud Solution IT.\n\nChannel 1: our Cloud Solution IT. What's your number there, Ronald?\n\nChannel 0: If he's not available, I'll send him an email and try to get a hold of him next\n\nChannel 1: Okay. Alright. Send him an email. Otherwise, that's what I was gonna do.\n\nChannel 0: week. Alright. Thank you. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Bye bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to PHN Industries, where service comes first.","start":1.04,"end":4.74,"sentiment":"positive","sentiment_score":0.3637627847492695},{"text":"Press 1 for sales.","start":5.12,"end":6.42,"sentiment":"neutral","sentiment_score":0.1390293426811695},{"text":"Press 2 for all other inquiries.","start":6.7999997,"end":8.74,"sentiment":"neutral","sentiment_score":0.1159356062610944},{"text":"Good afternoon.","start":29.49,"end":30.23,"sentiment":"neutral","sentiment_score":0.2910582944750786},{"text":"Pacific Hydraulics Newcastle.","start":30.29,"end":31.83,"sentiment":"neutral","sentiment_score":0.1466650664806366}],"sentiment":"neutral","sentiment_score":0.22538891629032468,"channel":1,"num_words":23,"start":1.04,"end":31.83},{"sentences":[{"text":"Silvana speaking.","start":31.970001,"end":32.95,"sentiment":"neutral","sentiment_score":0.08193055167794228}],"sentiment":"neutral","sentiment_score":0.08193055167794228,"channel":1,"num_words":2,"start":31.970001,"end":32.95},{"sentences":[{"text":"Yeah.","start":33.76,"end":34.079998,"sentiment":"neutral","sentiment_score":0.12678687274456024},{"text":"Good afternoon.","start":34.079998,"end":34.82,"sentiment":"neutral","sentiment_score":0.21767017245292664},{"text":"I would like to speak with Aaron Lattenbergs.","start":35.04,"end":37.94,"sentiment":"neutral","sentiment_score":0.04728317493572831}],"sentiment":"neutral","sentiment_score":0.08549023792147636,"channel":0,"num_words":11,"start":33.76,"end":37.94},{"sentences":[{"text":"Sorry.","start":40.690002,"end":41.17,"sentiment":"neutral","sentiment_score":-0.09324699640274048},{"text":"Aaron.","start":41.17,"end":41.67,"sentiment":"neutral","sentiment_score":-0.07118357717990875}],"sentiment":"neutral","sentiment_score":-0.08221528679132462,"channel":1,"num_words":2,"start":40.690002,"end":41.67},{"sentences":[{"text":"Lattenberg.","start":43.305,"end":43.805,"sentiment":"neutral","sentiment_score":-0.06363505125045776}],"sentiment":"neutral","sentiment_score":-0.06363505125045776,"channel":0,"num_words":1,"start":43.305,"end":43.805},{"sentences":[{"text":"Yeah.","start":44.704998,"end":45.184998,"sentiment":"neutral","sentiment_score":-0.08745163679122925},{"text":"He's not here today.","start":45.184998,"end":47.605,"sentiment":"neutral","sentiment_score":-0.2126157507300377},{"text":"Who's calling?","start":48.785,"end":49.605,"sentiment":"neutral","sentiment_score":-0.09498077258467674}],"sentiment":"neutral","sentiment_score":-0.1611251692686762,"channel":1,"num_words":7,"start":44.704998,"end":49.605},{"sentences":[{"text":"My name is Ronald from Cloud Solution IT.","start":50.984997,"end":53.725,"sentiment":"neutral","sentiment_score":0.00010203919373452663}],"sentiment":"neutral","sentiment_score":0.00010203919373452663,"channel":0,"num_words":8,"start":50.984997,"end":53.725},{"sentences":[{"text":"Ronald from","start":55.030003,"end":56.010002,"sentiment":"neutral","sentiment_score":0.025914334692060947}],"sentiment":"neutral","sentiment_score":0.025914334692060947,"channel":1,"num_words":2,"start":55.030003,"end":56.010002},{"sentences":[{"text":"Cloud Solution IT.","start":57.059998,"end":58.68,"sentiment":"neutral","sentiment_score":0.01614668344457944}],"sentiment":"neutral","sentiment_score":0.01614668344457944,"channel":0,"num_words":3,"start":57.059998,"end":58.68},{"sentences":[{"text":"our Cloud Solution IT.","start":60.31,"end":62.15,"sentiment":"neutral","sentiment_score":0.016342433402314782},{"text":"What's your number there, Ronald?","start":62.15,"end":65.29,"sentiment":"neutral","sentiment_score":-0.006273810286074877}],"sentiment":"neutral","sentiment_score":0.0037778535754316384,"channel":1,"num_words":9,"start":60.31,"end":65.29},{"sentences":[{"text":"If he's not available, I'll send him an email and try to get a hold of him next","start":64.979996,"end":69.735,"sentiment":"neutral","sentiment_score":-0.12079503552781211}],"sentiment":"neutral","sentiment_score":-0.12079503552781211,"channel":0,"num_words":18,"start":64.979996,"end":69.735},{"sentences":[{"text":"Okay.","start":70.555,"end":70.955,"sentiment":"neutral","sentiment_score":-0.026852985844016075},{"text":"Alright.","start":70.955,"end":71.355,"sentiment":"neutral","sentiment_score":0.013625889085233212},{"text":"Send him an email.","start":71.355,"end":72.235,"sentiment":"neutral","sentiment_score":-0.004731019493192436},{"text":"Otherwise, that's what I was gonna do.","start":72.235,"end":74.175,"sentiment":"neutral","sentiment_score":-0.02694254900727953}],"sentiment":"neutral","sentiment_score":-0.01698069367557764,"channel":1,"num_words":13,"start":70.555,"end":74.175},{"sentences":[{"text":"week.","start":74.615,"end":74.855,"sentiment":"neutral","sentiment_score":0.024067746475338936},{"text":"Alright.","start":74.855,"end":75.255,"sentiment":"neutral","sentiment_score":0.1938682645559311},{"text":"Thank you.","start":75.255,"end":76.075,"sentiment":"positive","sentiment_score":0.3838886618614197},{"text":"Alright.","start":76.215004,"end":76.615,"sentiment":"neutral","sentiment_score":0.19810131192207336}],"sentiment":"neutral","sentiment_score":0.23676292933523654,"channel":0,"num_words":5,"start":74.615,"end":76.615},{"sentences":[{"text":"Okay.","start":76.235,"end":76.735,"sentiment":"neutral","sentiment_score":0.18228960037231445}],"sentiment":"neutral","sentiment_score":0.18228960037231445,"channel":1,"num_words":1,"start":76.235,"end":76.735},{"sentences":[{"text":"Bye bye.","start":76.615,"end":77.275,"sentiment":"neutral","sentiment_score":0.19405706226825714}],"sentiment":"neutral","sentiment_score":0.19405706226825714,"channel":0,"num_words":2,"start":76.615,"end":77.275},{"sentences":[{"text":"Thank you.","start":77.035,"end":77.595,"sentiment":"positive","sentiment_score":0.4234358072280884},{"text":"Bye bye.","start":77.595,"end":78.415,"sentiment":"neutral","sentiment_score":0.17892730981111526}],"sentiment":"neutral","sentiment_score":0.3011815585196018,"channel":1,"num_words":4,"start":77.035,"end":78.415}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls Pacific Hydraulics Newcastle and asks to speak with Aaron Lattenbergs. The representative is informed that Aaron is not present and will need to be contacted via email. The representative agrees to send an email and thanks the customer before ending the call."},"intents":{"segments":[{"text":"I would like to speak with Aaron Lattenbergs. Sorry. Aaron.","start_word":28,"end_word":37,"intents":[{"intent":"Speak with aaron lattenbergs","confidence_score":0.10924512}]},{"text":"If he's not available, I'll send him an email and try to get a hold of him next Okay.","start_word":68,"end_word":86,"intents":[{"intent":"Send an email","confidence_score":0.21229355}]}]},"sentiments":{"segments":[{"text":"Welcome to PHN Industries, where service comes first.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.37078970670700073},{"text":"Press 1 for sales. Press 2 for all other inquiries. Good afternoon. Pacific Hydraulics Newcastle. Silvana speaking. Yeah. Good afternoon. I would like to speak with Aaron Lattenbergs. Sorry. Aaron. Lattenberg. Yeah. He's not here today. Who's calling? My name is Ronald from Cloud Solution IT. Ronald from Cloud Solution IT. our Cloud Solution IT. What's your number there, Ronald? If he's not available, I'll send him an email and try to get a hold of him next Okay. Alright. Send him an email. Otherwise, that's what I was gonna do. week. Alright.","start_word":8,"end_word":100,"sentiment":"neutral","sentiment_score":-0.00172517285682261},{"text":"Thank you.","start_word":101,"end_word":102,"sentiment":"positive","sentiment_score":0.36809682846069336},{"text":"Alright. Okay. Bye bye.","start_word":103,"end_word":106,"sentiment":"neutral","sentiment_score":0.1935414671897888},{"text":"Thank you.","start_word":107,"end_word":108,"sentiment":"positive","sentiment_score":0.4164268970489502},{"text":"Bye bye.","start_word":109,"end_word":110,"sentiment":"neutral","sentiment_score":0.2039919346570969}],"average":{"sentiment":"neutral","sentiment_score":0.05220533203292679}}}}