{"metadata":{"transaction_key":"deprecated","request_id":"01a0a3c2-e459-7bf2-90ba-a1be87a37bc6","sha256":"3f2a83d1e2e73ef8cf5ac4a3e7d29fde5b4d93f53812bdf5f0d672075018f575","created":"2026-09-15T06:30:54.640Z","duration":4.8239374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":18,"output_tokens":18},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":18,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today?","confidence":1.0,"words":[{"word":"hi","start":0.39999998,"end":0.64,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.6446975469589233},{"word":"good","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.8446404337882996},{"word":"afternoon","start":0.88,"end":1.36,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.7378716468811035},{"word":"this","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.6250207424163818},{"word":"is","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5005519390106201},{"word":"airtel","start":1.76,"end":2.26,"confidence":0.820638,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.5708937644958496},{"word":"accounts","start":2.32,"end":2.72,"confidence":0.94921875,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.41992223262786865},{"word":"how","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.7014902830123901},{"word":"may","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6319652795791626},{"word":"i","start":3.12,"end":3.1999998,"confidence":0.99609375,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7155100107192993},{"word":"help","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6360518932342529},{"word":"you","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6179893612861633},{"word":"today","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3793983459472656}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. How may I help you today?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.6446975469589233},{"text":"Good afternoon.","start":0.64,"end":1.36,"sentiment":"positive","sentiment_score":0.7912560403347015},{"text":"This is Airtel accounts.","start":1.36,"end":2.72,"sentiment":"positive","sentiment_score":0.52909716963768},{"text":"How may I help you today?","start":2.72,"end":4.1,"sentiment":"positive","sentiment_score":0.6137341956297556}],"sentiment":"positive","sentiment_score":0.61738488307366,"num_words":13,"start":0.39999998,"end":4.1}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.6446975469589233},{"text":"Good afternoon.","start":0.64,"end":1.36,"sentiment":"positive","sentiment_score":0.7912560403347015},{"text":"This is Airtel accounts.","start":1.36,"end":2.72,"sentiment":"positive","sentiment_score":0.52909716963768},{"text":"How may I help you today?","start":2.72,"end":4.1,"sentiment":"positive","sentiment_score":0.6137341956297556}],"sentiment":"positive","sentiment_score":0.61738488307366,"channel":0,"num_words":13,"start":0.39999998,"end":4.1}]},"summary":{"result":"success","short":"Hi. Good afternoon. This is Airtel accounts. How may I help you today?"},"intents":{"segments":[{"text":"How may I help you today?","start_word":7,"end_word":12,"intents":[{"intent":"Help customer","confidence_score":0.18600962}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.6197296380996704}],"average":{"sentiment":"positive","sentiment_score":0.6197296248541938}}}}