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What was that? Sorry? I can't hear you properly, mate. Yeah. I can hear you better. Reza? Oh, yeah. Yeah. Yeah. Yeah. Yeah. Yeah. How are you doing? Yeah. Doing okay. Look, I assume you're calling up about a payment, which is totally understandable. I I wanted to ask, have we my operations manager, he quit, like, after I bought that that text messaging thing. So I I bought that text messaging. Yeah. Yeah. But I I don't know if I've used it. Have I used it? Doesn't matter. Doesn't know. Right. Well well, basically, I won't be using it because the I had my VA. He was set up to use it, and then he's he's quit last week or two weeks ago now. Yeah. So I'll still I I've and I'm I've been yeah, I haven't really I I've only just started to get a bit of work, and I I wasn't very busy during May. And, anyway so, yeah, I yeah. I've been meaning to talk to Harry about the messaging thing because I'm not sure if my VA even used it. But I I know it's yeah. So anyway yeah. Yeah. There's that. But I I I definitely need to pay for ring a bell. I know everything. So, yeah, sorry about that. But, yeah, I that's just where I'm at. Yeah. Yeah. Yeah. That would be that would be good. Yeah. That's good. Okay. Alright then, Rosa. Thank you very much. I appreciate that. Alright. Alright. Thank you. Thank you. Thank you very much. Thank you. Talk to me soon. I'm just driving right now. 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What was that? Sorry? I can't hear you properly, mate. Yeah.\n\nI can hear you better. Reza? Oh, yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. How are you doing? Yeah.\n\nDoing okay. Look, I assume you're calling up about a payment, which is totally understandable. I I wanted to ask, have we my operations manager, he quit, like, after I bought that that text messaging thing. So I I bought that text messaging. Yeah.\n\nYeah. But I I don't know if I've used it. Have I used it? Doesn't matter. Doesn't know.\n\nRight. Well well, basically, I won't be using it because the I had my VA. He was set up to use it, and then he's he's quit last week or two weeks ago now. Yeah. So I'll still I I've and I'm I've been yeah, I haven't really I I've only just started to get a bit of work, and I I wasn't very busy during May.\n\nAnd, anyway so, yeah, I yeah. I've been meaning to talk to Harry about the messaging thing because I'm not sure if my VA even used it. But I I know it's yeah. So anyway yeah. Yeah.\n\nThere's that. But I I I definitely need to pay for ring a bell. I know everything. So, yeah, sorry about that. But, yeah, I that's just where I'm at.\n\nYeah. Yeah. Yeah. That would be that would be good. Yeah.\n\nThat's good. Okay. Alright then, Rosa. Thank you very much. I appreciate that.\n\nAlright. Alright. Thank you. Thank you. Thank you very much.\n\nThank you. Talk to me soon. I'm just driving right now. 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you.","start":191.765,"end":192.485,"sentiment":"neutral","sentiment_score":0.33308103680610657},{"text":"Thank you.","start":192.485,"end":194.185,"sentiment":"neutral","sentiment_score":0.2944173663854599},{"text":"Thank you very much.","start":194.885,"end":195.845,"sentiment":"positive","sentiment_score":0.5239925980567932}],"sentiment":"positive","sentiment_score":0.358010970056057,"num_words":10,"start":189.205,"end":195.845},{"sentences":[{"text":"Thank you.","start":195.845,"end":196.585,"sentiment":"positive","sentiment_score":0.4086577594280243},{"text":"Talk to me soon.","start":199.87694,"end":200.91695,"sentiment":"neutral","sentiment_score":0.1319059431552887},{"text":"I'm just driving right 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Raza here with TechRanc. How's it going?\n\nChannel 1: What was that? Sorry?\n\nChannel 0: Alan, this is Rosa with. How are you?\n\nChannel 1: I can't hear you properly, mate.\n\nChannel 0: Can you hear me now?\n\nChannel 1: Yeah. I can hear you better.\n\nChannel 0: Hello? Alan, this is Rosa, man. How are you? From\n\nChannel 1: Reza?\n\nChannel 0: TechRank.\n\nChannel 1: Oh,\n\nChannel 0: Yep.\n\nChannel 1: yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. How are you doing?\n\nChannel 0: Doing very well. How are you?\n\nChannel 1: Yeah. Doing okay. Look, I assume you're calling up about a payment, which is totally understandable. I\n\nChannel 0: Mhmm.\n\nChannel 1: I wanted to ask, have we my operations manager, he quit, like, after I bought that that text messaging thing.\n\nChannel 0: Sorry. Come again?\n\nChannel 1: So I I bought that text messaging.\n\nChannel 0: Uh-huh. Right.\n\nChannel 1: Yeah. Yeah. But I I don't know if I've used it. Have I used it? Doesn't matter.\n\nChannel 0: I'm\n\nChannel 1: Doesn't\n\nChannel 0: not\n\nChannel 1: know.\n\nChannel 0: sure.\n\nChannel 1: Right.\n\nChannel 0: Uh-huh.\n\nChannel 1: Well well, basically, I won't be using it because the I had my VA. He was set up to use it, and then he's he's quit last week or two weeks ago\n\nChannel 0: Okay.\n\nChannel 1: now. Yeah. So I'll still I I've and I'm I've been yeah, I haven't really I I've only just started to get a bit of work, and I I wasn't very busy during May. And, anyway so, yeah, I yeah. I've been meaning to talk to Harry about the messaging thing because I'm not sure if my VA even used it.\n\nBut I I know it's yeah. So anyway yeah. Yeah. There's that. But I I I definitely need to pay for ring a bell.\n\nI know everything. So, yeah, sorry about that. But, yeah, I that's\n\nChannel 0: No\n\nChannel 1: just\n\nChannel 0: worries.\n\nChannel 1: where I'm\n\nChannel 0: I\n\nChannel 1: at.\n\nChannel 0: no. No. No worries, Alan. I got you. What I'll do, I'll just talk to Harry about this.\n\nAnd the\n\nChannel 1: Yeah.\n\nChannel 0: reason I was giving you a call was, like, your June month, Ring Hotel is a payment is due. And the one thing is I have shared you the invoice for July for Ring Hotel where\n\nChannel 1: Yeah.\n\nChannel 0: we have now integrated auto payment. So we have just put one message there, like, you allow us to, you know, credit every month your Ring Hotel payment. So\n\nChannel 1: Yeah.\n\nChannel 0: it's\n\nChannel 1: That would be\n\nChannel 0: automatically ticked.\n\nChannel 1: that would be good. Yeah. That's\n\nChannel 0: The check mhmm. The checkbox is automatically ticked. You just need to pay\n\nChannel 1: good.\n\nChannel 0: once your details fill. And from next month, your payment will be automatically deducted for Ring Hotel.\n\nChannel 1: Okay. Alright then, Rosa. Thank you very much. I appreciate that.\n\nChannel 0: Alright.\n\nChannel 1: Alright.\n\nChannel 0: No worries,\n\nChannel 1: Alright.\n\nChannel 0: man. We'll update you about\n\nChannel 1: Thank you.\n\nChannel 0: the\n\nChannel 1: Thank\n\nChannel 0: SMS service.\n\nChannel 1: you. Thank you very much. Thank you.\n\nChannel 0: No worries, man. Cheers. Bye.\n\nChannel 1: Talk to me soon. I'm just driving right now. Sorry.","paragraphs":[{"sentences":[{"text":"Allen's pressure and self washing.","start":1.04,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.01865222044289112}],"sentiment":"neutral","sentiment_score":0.01865222044289112,"channel":1,"num_words":5,"start":1.04,"end":2.6599998},{"sentences":[{"text":"Hey, Alan.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.168251670897007},{"text":"Raza here with TechRanc.","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.24134287983179092},{"text":"How's it going?","start":6.8799996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.2399374395608902}],"sentiment":"neutral","sentiment_score":0.22463190886709425,"channel":0,"num_words":9,"start":4.56,"end":7.7799997},{"sentences":[{"text":"What was 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customer named Alan calls TechRanc and talks to Rosa about a payment. He explains that he bought a text messaging service and is unsure if he has used it. Rosa tells him that he will talk to his operations manager and that the payment will be automatically deducted from his Ring Hotel payment. She also mentions that the check will automatically be ticked and that the customer will receive a notification once his payment is processed."},"intents":{"segments":[{"text":"Look, I assume you're calling up about a payment, which is totally understandable. I Mhmm.","start_word":76,"end_word":90,"intents":[{"intent":"Request payment clarification","confidence_score":0.0062941513}]},{"text":"I've been meaning to talk to Harry about the messaging thing because I'm not sure if my VA even used it.","start_word":220,"end_word":240,"intents":[{"intent":"Discuss messaging","confidence_score":0.53692645}]},{"text":"But I I I definitely need to pay for ring a bell. 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So I I bought that text messaging. Uh-huh. Right. Yeah. Yeah. But I I don't know if I've used it. Have I used it? Doesn't matter. I'm Doesn't not know. sure. Right. Uh-huh. Well well, basically, I won't be using it because the I had my VA. He was set up to use it, and then he's he's quit last week or two weeks ago Okay. now. Yeah. So I'll still I I've and I'm I've been yeah, I haven't really I I've only just started to get a bit of work, and I I wasn't very busy during May. And, anyway so, yeah, I yeah. I've been meaning to talk to Harry about the messaging thing because I'm not sure if my VA even used it. But I I know it's yeah. So anyway yeah. Yeah. There's that. But I I I definitely need to pay for ring a bell. I know everything. So, yeah, sorry about that. But, yeah, I that's No just worries. where I'm I at. no. No. No worries, Alan. I got you. What I'll do, I'll just talk to Harry about this. And the reason Yeah. I was giving you a call was, like, your June month, Ring Hotel is a payment is due. And the one thing is I have shared you the invoice for July for Ring Hotel where Yeah. we have now integrated auto payment. So we have just put one message there, like, you allow us to, you know, credit every month your Ring Hotel payment. So Yeah. it's That would be automatically ticked.","start_word":70,"end_word":377,"sentiment":"neutral","sentiment_score":-0.04983640517797563},{"text":"that would be good.","start_word":378,"end_word":381,"sentiment":"positive","sentiment_score":0.3399384915828705},{"text":"Yeah. That's The check mhmm. The checkbox is automatically ticked. You just need to pay good. once your details fill. And from next month, your payment will be automatically deducted for Ring Hotel. Okay. Alright then, Rosa.","start_word":382,"end_word":418,"sentiment":"neutral","sentiment_score":0.10493555665016174},{"text":"Thank you very much. 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